Start Your Career in Tech Sales: Account Manager

Are you ready to launch your career in a field that combines cutting-edge technology and relationship-building? Join our team as an Account Manager and help dental clinics and labs unlock the transformative power of digital dentistry.

What You’ll Do:

• Learn and grow: Gain deep insights into the latest trends in digital dentistry and sales strategies.
• Build connections: Work closely with our support and design teams to foster meaningful client relationships.
• Be a problem-solver: Help clients identify their needs and guide them in leveraging our solutions—design services, automation tools, software, and hardware.
• Make an impact: Contribute to sales growth, meet targets, and expand our presence in the digital dentistry world.

The E-commerce Account Specialist is responsible for driving the growth and profitability of the company’s online sales channels, including TikTok, Shopee, Lazada, and the in-house web store. This role oversees all aspects of e-commerce operations and account management, ensuring alignment with overall sales and business objectives. The ideal candidate is highly organized, data-driven, and capable of managing multiple platforms while optimizing the customer journey.

Key Responsibilities

E-commerce Management

1. Develop and execute strategies to achieve sales targets and grow the company’s e-commerce presence.
2. Oversee the day-to-day operations of all e-commerce platforms, ensuring seamless customer experiences.
3. Collaborate with cross-functional teams (Marketing, Supply Chain, Accounting) to support campaigns, promotions, and inventory management.
4. Monitor and manage platform for accurate inventory tracking, order processing, and financial reporting.
5. Lead initiatives to improve user experience and customer satisfaction on the web store and third-party platforms.
6. Analyze sales data, platform performance, and customer behavior to identify growth opportunities and recommend action plans.

Account Management

1. Manage relationships with e-commerce platform representatives (TikTok, Shopee, Lazada), negotiating terms, commissions, and promotional opportunities.
2. Ensure all product listings are accurate, optimized, and compliant with platform guidelines.
3. Monitor account health, customer ratings, and reviews to maintain platform reputation.
4. Handle escalations related to order issues, disputes, and platform policy compliance.
5. Coordinate with enablers for fulfillment services as needed and ensure alignment with platform requirements.

The E-commerce Account Specialist is responsible for driving the growth and profitability of the company’s online sales channels, including TikTok, Shopee, Lazada, and the in-house web store. This role oversees all aspects of e-commerce operations and account management, ensuring alignment with overall sales and business objectives. The ideal candidate is highly organized, data-driven, and capable of managing multiple platforms while optimizing the customer journey.

Key Responsibilities

E-commerce Management

1. Develop and execute strategies to achieve sales targets and grow the company’s e-commerce presence.
2. Oversee the day-to-day operations of all e-commerce platforms, ensuring seamless customer experiences.
3. Collaborate with cross-functional teams (Marketing, Supply Chain, Accounting) to support campaigns, promotions, and inventory management.
4. Monitor and manage platform for accurate inventory tracking, order processing, and financial reporting.
5. Lead initiatives to improve user experience and customer satisfaction on the web store and third-party platforms.
6. Analyze sales data, platform performance, and customer behavior to identify growth opportunities and recommend action plans.

Account Management

1. Manage relationships with e-commerce platform representatives (TikTok, Shopee, Lazada), negotiating terms, commissions, and promotional opportunities.
2. Ensure all product listings are accurate, optimized, and compliant with platform guidelines.
3. Monitor account health, customer ratings, and reviews to maintain platform reputation.
4. Handle escalations related to order issues, disputes, and platform policy compliance.
5. Coordinate with enablers for fulfillment services as needed and ensure alignment with platform requirements.

The E-commerce Account Specialist is responsible for driving the growth and profitability of the company’s online sales channels, including TikTok, Shopee, Lazada, and the in-house web store. This role oversees all aspects of e-commerce operations and account management, ensuring alignment with overall sales and business objectives. The ideal candidate is highly organized, data-driven, and capable of managing multiple platforms while optimizing the customer journey.

Key Responsibilities

E-commerce Management

1. Develop and execute strategies to achieve sales targets and grow the company’s e-commerce presence.
2. Oversee the day-to-day operations of all e-commerce platforms, ensuring seamless customer experiences.
3. Collaborate with cross-functional teams (Marketing, Supply Chain, Accounting) to support campaigns, promotions, and inventory management.
4. Monitor and manage platform for accurate inventory tracking, order processing, and financial reporting.
5. Lead initiatives to improve user experience and customer satisfaction on the web store and third-party platforms.
6. Analyze sales data, platform performance, and customer behavior to identify growth opportunities and recommend action plans.

Account Management

1. Manage relationships with e-commerce platform representatives (TikTok, Shopee, Lazada), negotiating terms, commissions, and promotional opportunities.
2. Ensure all product listings are accurate, optimized, and compliant with platform guidelines.
3. Monitor account health, customer ratings, and reviews to maintain platform reputation.
4. Handle escalations related to order issues, disputes, and platform policy compliance.
5. Coordinate with enablers for fulfillment services as needed and ensure alignment with platform requirements.

The E-commerce Account Specialist is responsible for driving the growth and profitability of the company’s online sales channels, including TikTok, Shopee, Lazada, and the in-house web store. This role oversees all aspects of e-commerce operations and account management, ensuring alignment with overall sales and business objectives. The ideal candidate is highly organized, data-driven, and capable of managing multiple platforms while optimizing the customer journey.

Key Responsibilities

E-commerce Management

1. Develop and execute strategies to achieve sales targets and grow the company’s e-commerce presence.
2. Oversee the day-to-day operations of all e-commerce platforms, ensuring seamless customer experiences.
3. Collaborate with cross-functional teams (Marketing, Supply Chain, Accounting) to support campaigns, promotions, and inventory management.
4. Monitor and manage platform for accurate inventory tracking, order processing, and financial reporting.
5. Lead initiatives to improve user experience and customer satisfaction on the web store and third-party platforms.
6. Analyze sales data, platform performance, and customer behavior to identify growth opportunities and recommend action plans.

Account Management

1. Manage relationships with e-commerce platform representatives (TikTok, Shopee, Lazada), negotiating terms, commissions, and promotional opportunities.
2. Ensure all product listings are accurate, optimized, and compliant with platform guidelines.
3. Monitor account health, customer ratings, and reviews to maintain platform reputation.
4. Handle escalations related to order issues, disputes, and platform policy compliance.
5. Coordinate with enablers for fulfillment services as needed and ensure alignment with platform requirements.

We are seeking a dynamic Account Manager to join our team.

As an Account Manager, you will be responsible for maintaining and expanding relationships with our valued clients, ensuring their satisfaction and driving business growth.

• Serve as the primary point of contact for assigned client accounts, addressing their needs and concerns
• Develop and implement account strategies to maximize client retention and revenue growth
• Collaborate with internal teams to ensure timely delivery of products or services
• Conduct regular client meetings to understand their evolving needs and identify new business opportunities
• Monitor and report on account performance, providing insights and recommendations for improvement
• Negotiate contracts and resolve any conflicts or issues that may arise
• Stay informed about industry trends and competitor activities to provide strategic advice to clients
• Prepare and deliver compelling presentations to clients and internal stakeholders
• Manage project timelines and ensure deliverables meet or exceed client expectations
• Identify and pursue cross-selling and upselling opportunities within existing accounts

The Customer Account Analyst is responsible for managing the customers account from day one (1) account set-up to ordering payment cycle: ensuring accurate recording, analyzing, reporting and reconciliation of all accounts receivables. Including but not limited to, monitoring bank deposits, posting payments, and managing collections in adherence to operational standards, policies & internal controls in the daily execution of responsibilities. Additionally, they assist the credit management team with various administrative tasks. 

1. Timely collection of accounts receivables including withholding tax certificates by conducting daily review of collection worklist for prioritization, doing call-outs to customers and/or Sales Partners, and recording updates and/or promises to pay in the system.

2. Daily updating and deposit identification of credit management handled bank accounts. In case of unidentified deposits, timely communication to bank partners for additional information and closure.

3. Handling of daily collection deposits and returned checks management, as assigned. 

4. Timely releasing and escalation for approval of hold orders.

5. Accurate and timely recording of all entries affecting accounts receivable to ensure customer's statement of accounts are true and correct.

6. Regular communication of accounts for review on credit limit and term to Credit Team, Collection Supervisor, and Collection Manager.

7. Conduct regular customer visits.

8. Monitoring and procurement of supplies and equipment inventory of the credit management department, as assigned.

9. Provide Monthly AR Aging report to Collection Manager and Credit Management Head highlighting the Past Due accounts requiring resolution.

10. Accurate & timely submission of daily, monthly, quarterly and/or annual reports to internal & external parties, as assigned.

11. Ad-hoc responsibilities as assigned.

12. Participate and support in other required corporate programs such as ISO/HACCP, 5S, ISMS, Branding, etc.

The Executive Assistant is responsible for providing administrative support to one or more executives, performing day-to-day tasks such as coordinating diaries, preparing materials for meetings, organizing and managing data, and liaising with other departments. A valuable asset to the executive team, the Executive Assistant is expected to communicate effectively, display a strong sense of professionalism, be resourceful, and maintain the highest degree of confidentiality.

• Coordinate closely with the executives in maintaining their diaries. This should be aligned to the executives' preferences, priorities, leniencies, and limits to create a proper balance between commitments.
• To work closely with the executive in terms of structuring and proper prioritization of the day-to-day administrative activities including key events, travel plans, and other action items.
• Create and maintain reports, spreadsheets, distribution lists, email groups, and other necessary documents and databases in response to and in anticipation of executive's needs
• Able to arrange domestic and international travel (Airline, Hotel, Car Rentals, Train Tickets)
• Practice collaboration with all levels within the company, develop effective networks with peers as well as external professional groups
• Practice confidentiality and maintain high standards of business ethics, ensuring strict compliance with company policies
• Prepare and coordinate presentations
• Assist in the staging of virtual and in-person events
• Able to oversee correspondences for the executive by identifying important emails and sorting based on priorities by assigning some rules
• Prepare and submit the Executive’s expense reports aligned with service-level agreements
• Conduct research - data gathering in a particular field or industry to generate valuable insights
• Prepare and process expenses and invoices for payment
• Process purchase requests, purchase orders, invoice coding, vendor setup, and conduct accounts payable coordination
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Assist in office activities such as Friday night events, birthdays, and other office activities needing support that can be done remotely.
• Relies on experience and judgment to plan and accomplish more complicated goals. Completes tasks independently and receives guidance on new assignments or atypical matters.
• Perform and accomplish the responsibilities listed above with moderate guidance of the Team Lead.
• Perform other related projects and duties as assigned.

About The Opportunity

• You will be part of our company’s growth by acquiring new businesses to partner with us.
• You will effectively and efficiently exhaust leads and close deals with target partners by cold calling, fieldwork, virtual presentations, etc.
• Effectively and creatively present foodpanda’s packages to potential partners.
• Work closely with other departments to make sure we have a successful vendor incubation.
• Be the local representative in the area: monitor competitor activities, gather feedback, and provide recommendations to ensure a healthy market share.

What you need to be successful

• Graduate of a Bachelor’s degree in business, marketing, mass communication or related areas preferred.
• Open for fresh graduates with sales experience gained through internship but candidates with 2-3 years Sales and/or Business Development experience and strong understanding of Sales Pipeline Management will be prioritized.
• Strong communication skills. Preferably comfortable to speak in both English, Filipino, and in the local dialect in the area.
• Open to do extensive fieldwork.
• Highly motivated to achieve targets, objectives, and key result areas.
• Self motivated team player with a proven ability work in a fast paced environment

The focus of the District Sales Executive (DSE) is on achieving results that are aligned with the overall organization and it’s strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, are the keys to achieving the performance objectives of the District Sales Executive role at Expeditors.

The DSE orchestrates involvement of multiple people in our Sales process, so that new customer revenue is consistently secured for our district office and Expeditors network. The job environment is flexible, constantly changing, and provides growth opportunity, recognition and reward for the achievement of business results. This position reports to the District Sales Manager.

Key Deliverables

These are the minimum results expected from a successful District Sales Executive:

• Manage an assigned territory and demonstrate extensive knowledge of potential customers and competitors in this area
• Timely data entry in our Customer Relationship Management tool
• Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources
• Participate in the creation of value-added solutions for customer’s logistics needs, including supporting diagrams and cost-benefit calculations
• Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork. When needed, support AR (accounts receivable) collection.
• Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge
• Involvement in local trade groups, as directed by the District Sales Manager
• Take on additional assignments as required, supporting company needs

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

The E-commerce Account Specialist is responsible for driving the growth and profitability of the company’s online sales channels, including TikTok, Shopee, Lazada, and the in-house web store. This role oversees all aspects of e-commerce operations and account management, ensuring alignment with overall sales and business objectives. The ideal candidate is highly organized, data-driven, and capable of managing multiple platforms while optimizing the customer journey.

Key Responsibilities

E-commerce Management

1. Develop and execute strategies to achieve sales targets and grow the company’s e-commerce presence.
2. Oversee the day-to-day operations of all e-commerce platforms, ensuring seamless customer experiences.
3. Collaborate with cross-functional teams (Marketing, Supply Chain, Accounting) to support campaigns, promotions, and inventory management.
4. Monitor and manage platform for accurate inventory tracking, order processing, and financial reporting.
5. Lead initiatives to improve user experience and customer satisfaction on the web store and third-party platforms.
6. Analyze sales data, platform performance, and customer behavior to identify growth opportunities and recommend action plans.

Account Management

1. Manage relationships with e-commerce platform representatives (TikTok, Shopee, Lazada), negotiating terms, commissions, and promotional opportunities.
2. Ensure all product listings are accurate, optimized, and compliant with platform guidelines.
3. Monitor account health, customer ratings, and reviews to maintain platform reputation.
4. Handle escalations related to order issues, disputes, and platform policy compliance.
5. Coordinate with enablers for fulfillment services as needed and ensure alignment with platform requirements.

• Manage and enhance the work relationship with the 20-30 partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

Primary Responsibility

• Responsible for beefing up client base through scouting for potential clients and making actual sales transactions, expanding business with clients, and providing market information to help in developing marketing and sales plans and targets

Specific Responsibilities

• Presents, offers, follow up and make sales transactions for SGS CBE services.
• Prepares sales reports detailing prospective and existing client base and the progress of sales efforts and continuing projects.
• Increases client base by scouting for potential clients and maintaining assigned accounts through identification of their needs, packaging services that would best fulfill their requirements, and making successful sales transactions.
• Communicates client problems, complaints and other requirements through monthly reports.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Negotiation with clients within his/her authorities and/or in consultation with the senior managers.
• Requisition for financial support subject to approval of authorities concerned.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.

Guarantee customer satisfaction through the implementation of a modern and agile customer service, aligned to expectations and fulfilling the responsibilities agreed for the position.

Service Management

• Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with the client.
• Support the generation of thought leadership materials.
• Support account executives building materials to new conversations with prospect clients

Efficiency / standardization / transformation

• Make use of the CX platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients.

Governance

• Ensure implementation of CSO 2.0 tool to standardize and document how requests are made by customers.
• Control over internal work times (time tracker).
• Mapping of all deliverables committed to with the customer
• Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool)
• Fulfillment of the service model agreed with the client (service mix).

ROI

• In small clients will (less tiered D or Bronze) be the point of direct contact with the client, and to escalate issues that go then to the AD (the ideal scenario is to have a consultant but does not give the quantity)

Self-development

• Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy).
• Incorporation of the service code and golden rules in the day-to-day business.
• Career Path auto management.

Promote self service to customers

• Promote the use and application of CX (data pull, reporting, business issues that can be solved by guided analytics)
• Promote the use of CSO for quality issues, special customer requirements and information available in knowledge NielsenIQ
• Plan trainings with clients to ensure the above-mentioned points.

Lead all commercial aspects for an assigned group of clients in order to grow existing clientele base as well as identify new business so as to achieve planned financial objectives and other operational performance indicators.

Responsibilities

Business Development

• Achieve revenue, profitability, quality, speed of delivery, productivity and client satisfaction targets as well as other related business development objectives as assigned
• Maintain and further foster relationships with current clients
• Develop plans to cross-sell and introduce new services to current clients
• Conduct thorough business development processes to identify incremental revenue opportunities from new clients, beyond the base
• Increase company exposure through participating in associations, webinars and/or seminars
• Contribute to the short-term strategies and business plans for the growth of Business Unit based on global and regional / sub-regional directions
• Provide continuous feedback on competitive activities within assigned clients

Financial Management

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
• Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division
• Monitor the actual financial performance against budget/forecast and ensure the implementation of appropriate actions that will lead to the achievement of the financial targets
• Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines

Client Servicing

• Implement Joint Business Plans (JBPs) that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
• Lead all commercial aspects with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Ensure adherence to the company policies on business conduct/ethics when servicing clients are being observed by the entire division

Product Enhancement:

• Identify the client needs: situation/competitor assessment, need assessment, potential solutions
• Participating in creation of the PE plan & timeline: communicating the voice of client
• Develop the pricing proposal & commercial approach with the RI Leader
• Support the proper communication of the new product and its benefits with clients

Organizational Management and Development

• Participate in local and cluster initiatives as part of continuing leadership development
• Work across functional business units to support organizational initiatives and business needs
• Promote inter-departmental and inter-divisional communications and teamwork

A Little Bit About You

Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute a sales strategy and plan, and be accountable for sales operations, such as forecast and pipeline management. You thrive in a fast-paced sales environment, have exceptional commercial acumen and very strong client relationship and negotiation skills. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high team engagement. You are a team player who has the ability to collaborate with peers and contribute to the success of NielsenIQ  

• Manage and enhance the work relationship with the 50-80 partner restaurant chains through regular, personal contact with the restaurant manager.
• Negotiate exclusive deals and marketing ads with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
• Improve the aftersales process and care by helping partner restaurants with any issues they may encounter on the portal, with devices, any other operational issues they may encounter.

• Manage and enhance the work relationship with the 20-30 partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

Supported by a comprehensive onboarding and training process, you will work as part of a team providing service and support to our customers all over Australia, as well as your colleagues (in Australia and the Philippines).

As a Sales Executive you will be responsible for:

• Generating sales via phone, sms and email while providing an excellent level of service
• Establish rapport with potential clients and identify their needs and pitch them the appropriate conveyancing service
• Manage and maintain a pipeline of leads and opportunities
• Taking accountability for issue resolution and escalating problems where needed
• Achieving individual KPI targets 
• Maintaining a strong communication performance culture amongst the team and ensuring team targets are achieved
• Demonstrating you live and breathe our values and behaviors
• Continuously looking for ways to improve the customer experience

Managers in this role get to:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Improve the company: Make recommendations to enhance processes and boost ease and efficiency.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Key Responsibilities:

Executive Assistant Duties:

1. Administrative and Operational Support:
   • Manage the executive’s calendar, organize meetings, and prioritize commitments.
   • Prepare and manage reports, presentations, and documentation for internal and client-facing reviews.
   • Handle executive correspondence, ensuring timely communication with internal teams and global stakeholders.
2. Travel and Expense Management:
   • Coordinate complex travel arrangements (local and international) as needed.
   • Prepare and submit expense reports in compliance with company policies.
3. Leadership Team Support:
   • Organize leadership meetings, prepare agendas, and document action items.
   • Plan and support internal events such as team town halls or operational reviews.

PMO Responsibilities:

1. Project Management Support:
   • Assist in planning, monitoring, and tracking strategic projects across operations, HR, and client accounts.
   • Provide updates, risk assessments, and mitigation strategies to leadership.
   • Support the implementation of continuous improvement initiatives aligned with client SLAs and KPIs.
2. Reporting and Documentation:
   • Maintain accurate and up-to-date project documentation, including charters, risk logs, and project roadmaps.
   • Prepare weekly or monthly dashboards for executive and client reporting.
3. Stakeholder Engagement:
   • Coordinate with internal teams, clients, and cross-functional departments to ensure alignment on project goals.
   • Organize and facilitate regular updates with project stakeholders.
4. Process and Workflow Optimization:
   • Support initiatives to enhance efficiency across operations, client servicing, and back-office processes.

Reporting Line

• Senior LMS Engagement Manager

Primary Responsibilities    

• Works with the global training team and business IT team in rolling out global training products across the affiliates
• Assists with the ad-hoc projects from the business IT team
• Collaborates with other teams including external vendors to ensure quick resolution of the user problems
• Provides end to end solution for cases raised by the affiliates
• Provides knowledge and expertise (Subject Matter Expert) about the process and functionality of the business application.
• Trains and gives support to end users of the business application
• Conducts incident evaluation, replication of issue, gather essential information and include checking and trouble-shooting steps when escalating to other teams.
• Prepares weekly and/or monthly reports to Management and/or Stakeholders on summary of application activities, highlights and statistics

Specific Responsibilities   

• Performs the tasks in rolling out global training product in the business application
• Recommends solutions in implementing training products and ad-hoc projects
• Review of ticket life cycle, follow up to end-users or technical team whenever necessary
• Monitoring and tracking of cases for appropriate escalation and follow-up and update end-users
• Keep track of known solutions, establish and develop application knowledge database and use findings to reply to end-users
• Keep track of business operations documentations to ensure clear identification of business issues
• Provides assistance to team member’s questions and problems, and reviews team member’s work for quality and guideline compliance
• Documents resolutions, create work instructions and identify feature improvement on the application or on the process to improve customer satisfaction
• Participates on business application’s meetings and trainings

We are looking for a Key Account Specialist to join our growing business!

What’s on the menu to do:

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country

• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives

• Strategize with our restaurant partners  for the continuous growth of their foodpanda orders

• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpanda

• Serve as the SPOC for escalations from our restaurant partners

• Ensure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

What do you bring to the table?

• At least 2 years of account management experience, preferably from F&B or E-Commerce

• Excellent interpersonal and communication skills and strong negotiation skills

• Thrives and excels at managing relationships and handling store-level escalations

• Pleasant personality, high level of enthusiasm and commitment

• Team player, self-motivated with the ability to work independently

• Keen interest and good understanding of the restaurants industry

• Proficiency in Microsoft Excel and/or Google Sheets

• Required language(s): English and Filipino

What we offer

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!

• A company committed to developing you personally and professionally.

• A great working atmosphere with regular company and team events.

• A vibrant and international team committed to diversity and inclusion.

• Responsibility from day one in a fast growing and global company.

• We recognize top performers, welcome our newbies, and share good food!

• Competitive package, allowances, food perks, Insurances, learning and development opportunities and more!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country
• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives
• Strategize with our restaurant partners for the continuous growth of their foodpanda orders
• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpandaServe as the SPOC for escalations from our restaurant partnersEnsure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

As a minimum, we expect candidates to meet the following requirements:

• Bachelor's degree or equivalent work experience preferred
• 1–2 years' experience in an administrative role in any industry
• candidates with BPO experience is an advantage
• A high level of spoken and written business English: the ability to use the language fluently and accurately on all levels and as normally pertinent to professional needs; the ability to understand and participate in any conversation within the range of one's own personal and professional experience with a high degree of fluency and precision of vocabulary
• Excellent time management skills: knows how to prioritize work and able to multi-task to get things done in an efficient manner
• Can handle research, preparation of presentations, data entry, maintenance and monitoring of memberships, online accounts, and bills payable.
• Proficiency in MS Office and web-based applications
• Has high attention to detail
• A strong sense of customer service and enjoys anticipating the needs of others
• With strong analytical skills and is able to understand information immediately
• Ability to work efficiently, think clearly, and solve tasks accurately under pressure
• Pro-active and resourceful self-starter
• Desire and ability to work in a fast-paced technology environment
• With a quiet place at home away from any disturbance, a laptop, a smartphone, and a fully running Wi-Fi connection of 10mbps or higher
• Priority will be given to those who can start immediately with updated NBI and can present a Fit to Work clearance.

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Two weeks of paid training.
• Paid time off.
• HMO Package for the employee and two dependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.