Total 112 account officer job vacancies in pasig metro manila

Garrets International-Manila is looking for a Vessel Account Manager who will be responsible for all day-to-day engagements with the vessel for the management of placing stores on board vessels that are within the budget to meet the needs of the crew. The role also includes all the associated follow-up activities associated with the stores process including managing hold codes, claims, cash purchases, missing receipts, and other tasks which may be required to fully manage each vessel.
 

What you'll be doing:

• Completing the end-to-end stores order process including:

1. Analysis of returned RFQs
2. Vendor selection
3. Adjustment of orders to meet budget while ensuring sufficient stores onboard.
4. Negotiating the final order with the vessel and placing the order with the chosen vendor

• Monitoring vessels, coordinating budget and actual deliveries

1. Arranging the purchases and being responsible for prices and time are kept.
2. Follow up on deliveries, claims, possible re-supplies, overspending, etc.
3. Evaluate development regarding budget and opportunities for own vessels

• Guidance of the vessels to maintain budget, amongst others by looking at Ports and prices, while the well-being on board is prioritized and sufficient provisions are delivered
• Contribute to internal and external meetings with both clients and suppliers
• Provide customer service to vessels to ensure customer satisfaction
• Resolving post processes and other administrative tasks as required.
• Follow up on KPIs (goals) set by management

What we're looking for:

• Bachelor's degree holder in any field
• Preferred someone with technical/maritime knowledge
• At least 2 years of similar experience
• Fluent in English, spoken and written
• MS Office to intermediate level
• Knowledge of ERP system AX2012 is an advantage, but not a requirement
   

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Work Onsite

We’re looking for a Wise Philippines Compliance Officer to strengthen our compliance team. Based in Manila, Philippines. you will work with a growing team of multidisciplinary specialists globally (Product, Treasury, Expansion, Engineers) to help build world-class products in the Philippines. You’ll also manage and strengthen the teams’ relationships with regulators by being the regulator’s point of contact, keeping everybody informed and protecting our most valuable asset – our customers.

Your mission:

• Building and continuously improving the compliance program in line with our mission to be instant, convenient, transparent and eventually free.
• Maintain our regulatory licence for the Philippines: (i) regulatory reporting and filing, (ii) regulatory liaison and (iii) leading our audits.
• Build trust with our regulator: manage and coordinate meaningful reporting internally and externally, respond to information requests, and proactively communicate product changes and notifiable events. 
• Help Develop systems / processes to track and monitor our regulatory risk, compliance with regulatory requirements and internal policies.
• Work with teams within Wise to educate them about Philippines regulatory requirements, and empower teams to build risk based processes which are clearly documented. 
• Scrutinise and test compliance programs, including quality assurance, analyse findings and work with Operational teams to develop our risk based approach, provide constructive feedback and be responsible for resolutions, including addressing any audit findings.
• Adapt your focus on different compliance issues depending on growth plans and compliance needs.
• Work with global Product and Operational teams and travel to our operational offices.

This role will give you the opportunity to:

• Develop an in-depth knowledge of Wise’s business and get to know many teams across the company as you liaise with them to help them understand the regulatory framework and bring together the information that our regulators need.
• Working in the fast growing company, in the fastest growing region with a lot of new initiatives
• Exposure to multi-geographical projects and ability to scale up and manage/ support other regions

RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

Amazon Account Manager

Job type: Fully Remote
Work Schedule: 9 am - 5 pm EST

We are actively seeking a skilled and enthusiastic Amazon Account Manager to join our client's e-commerce team.

Responsibilities:
Amazon Account Management:

• Handled Amazon Seller Central and Walmart Seller Central.
• Fixing listings, managing feedback & reviews, creating posts, and opening cases.
• Track and analyze sales metrics, such as conversion rates, traffic, and sales trends. Identify opportunities for improvement and implement strategies to increase revenue.
• Regularly review and optimize product listings on Amazon, ensuring accuracy, relevance, and compliance with Amazon's policies and guidelines.
• Monitor and manage inventory levels to prevent stockouts and overstock situations, ensuring a seamless customer experience.

• Proven experience in Amazon and Walmart Account Management.
• In-depth knowledge of Amazon Seller Central, Walmart Seller Central, fixing listings, creating posts, and opening cases
• Proficiency with Microsoft Excel, Amazon Seller Central, and Walmart Seller Cental.
• Skills in Adobe Photoshop.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Detail-oriented and proactive, with the ability to manage multiple tasks and meet deadlines.
• Familiarity with industry trends, Amazon policies, and the broader e-commerce landscape.

• Work from home
• Weekly pay
• Easy Hiring Process

Brokers' BackOffice is a Sydney based outsourcing firm specialised in handling loans processing for mortgage brokers operating in Australia. We are currently seeking an experienced loan processor to join our dynamic team.

The ideal candidate should have a strong background in mortgage processing, having worked alongside brokers and possess end-to-end expertise in handling loan applications.

Key responsibilities

• Policy Analysis: Thoroughly understand and stay updated on various lenders' policies and criteria to accurately assess loan applications.
• Pricing Requests: Conduct pricing requests and comparisons to ensure clients receive competitive loan offers.
• Borrowing Power Assessment: Evaluate clients' financial situations to determine their borrowing capacity and provide detailed borrowing power assessments.
• Scenario Discussions: Engage in discussions with lender BDMs to present and discuss various loan scenarios, seeking the best outcomes for clients.
• Document Verification: Verify all relevant documents provided by clients, including identification, payslips, and bank statements.
• Income Determination: Assess clients' income based on payslips and tax returns to ensure accurate loan assessments.
• Application Lodgement: Prepare and lodge loan applications with lenders, ensuring all necessary information and documentation is included.
• Client Interaction: Communicate with mortgage brokers and clients to gather necessary financial information and clarify any discrepancies.
• Facilitating the loan process up to settlement, including communication with solicitors, lenders, clients, and other related parties
• Post-settlement tasks such as pricing and rate reviews
• Handling complex and/or urgent requests
• Admin tasks like email monitoring, chasing lenders for updates on applications and communicating with various lenders

• Proven experience in loan processing within the Australian mortgage industry.
• Proficiency in end-to-end loan processing tasks.
• Demonstrate impeccable written and verbal communication skills in liaising with brokers, lenders, and internal stakeholders.
• Ability to work independently with minimal supervision.
• Goal-oriented mindset with a drive for career advancement.
• Leverage your background in processing loan applications through various systems and CRMs (Mercury, FLEX, Quickli, ApplyOnline, Broker Engine, etc.).

Qualifications:

• Minimum of 3 years of proven experience in Australian Mortgage Loan Processing.
• Exceptional English communication skills (verbal and written).
• Strong analytical, organisational, and interpersonal skills.
• Unwavering commitment to professional excellence.
• Uphold a standard of excellence in every aspect of your work.

• Career Advancement: Elevate your career with a clear path for progression and continuous upskilling. Our commitment to ongoing training and development ensures you stay at the forefront of the financial industry.
• Work-Life Integration: Benefit from a flexible working schedule aligned with Australian Business Hours, permanent weekends off, and generous paid Australian holidays to strike a harmonious work-life balance.

How to Apply:

Interested candidates are invited to send their resume and a cover letter detailing their relevant experience and why they are a good fit for this role to talent@vistaworkforce.com you may also share your resume via WhatsApp with : Aarti Shah- +91 93729 42969 / +61278135457

Please note: Our offices are located in both Manila and Cube. We are seeking candidates who are based in or willing to commute to either location. Please indicate your preferred office location when applying.

Join us and be part of our journey towards excellence!

Responsibilities

The Data Manager is responsible for leading a team of data analysts, managing the end-to-end process of data extraction/collection to final output (e.g. Excel, Tableau etc). They will maintain procedures and controls around the data workstream to ensure maximum efficiency. They will utilize technology e.g. web forms, unstructured data extraction tools and other tools, liaise with clients to develop their product, and actively seek to become an SME in this area.

Tasks

• Manage and lead a team of data analysts
• Establish and enhance the data product offerings for clients in the areas of ESG, public equities, direct portfolio companies etc
• Create and maintain procedures and controls around the data workstream and end-to-end process to ensure maximum efficiency
• Further establish and lead the data team function within AOS, with the collaboration of the DevOps and Client Services where needed
• Manage and further enhance the end-to-end process of data collection/extraction to final delivery/output
• Seek to improve efficiency and processes where needed, utilising technology solutions to reduce manual process / human error
• Perform the development, maintenance, and internal testing of client dashboard (complex and non-complex)
• Support the product development team by implementing new features to the standardisation dashboard, as and when needed
• Transfer pilot data onto portfolio monitoring platform for prospective client demonstrations, identifying the visuals based on the type of data set
• Define, execute, and interpret SQL queries from IQEQ on premise database or data warehouse (e.g. Snowflake)
• Support Client Services and other stakeholders
• Collaborate with stakeholders to understand and troubleshoot dashboard issues and develop appropriate solutions
• Identify new dashboard features, seek improvement and efficiencies in existing client workbook and process
• Lead/support/attend client meetings to understand detailed project requirements, understand business problems and provide recommendations
• Communicate project status updates and provide recommendations
• Follow Definition of Done and process around Azure DevOps
• Conduct demo and/or Cosmos admin training
• Provide buddy system with other developers

We are looking to add account manager role to work with the MVNO clients post sales. This person needs to have the charisma of a sales personality that will allow them to build strong relationships within our accounts and with strong Account Management skills to work with each MVNO, to meet growth plans.

Mobile Wireless and SaaS experience would is a plus, but anyone with telecommunications experience could be trained.  

The role is fundamentally a growth driver & relationship builder that will help to drive growth, remove distraction barriers of growth and keep the strong relations with our MVNO customers.

1.               Weekly calls with the Clients /MVNO’s

a.               Set weekly performance goals.

b.               Identify growth opportunities.

c.               Identify Issues both large and small, that could be affecting growth. 

2.               Sim inventory, manage SIM inventory within each MVNO, to assure they have enough SIMs to meet growth demands.

3.               Monthly account reviews

a.               MVNO Internal monthly performance review

b.               Review Account plans, develop and enhance new account plans to resolve challenges and meet and or beat growth expectations.

This role will be aligned the AireSpring sales efforts but interact across all departments. Account Manager will be responsible for the management of AireSpring Wireless accounts. for business. It also involves identifying potential new business opportunities within the account. In this role, you will be responsible for working with clients to identify their needs and work out how the company can best meet those requirements. NO HUNTING NECESSARY!

Experience

Account managers are not necessarily required to have direct experience of working in a related role, but they will need to be able to demonstrate a good understanding of the job and enthusiasm for working within a sales and marketing department. The experience of working in a customer-facing role will always be advantageous, as will experience working to a deadline.

Responsibilities
· Relationship management.
· Acting as a lead point of contact for AireSpring Wireless clients.
· Identifying potential new and additional business opportunities within an account.
· Fulfilling client requests.
· Coordinating efforts between departments within AireSpring.
· Setting up meetings to vet customer solutions.
· Act as liaison with other departments in the company according to client requirements
· General administrative duties.
· UP-Selling products

Skills

Microsoft Excel & PowerPoint,  Excellent phone skills

A polite, friendly and diplomatic manner.
Excellent communication skills, both written and verbal.
Good negotiation skills.
The ability to prioritize and manage several different tasks at once
An excellent understanding of client care.
Exceptional interpersonal skills.
The ability to work effectively to meet deadlines.
Good common sense.
The ability to solve problems as they arise.
A committed and flexible attitude to the job.
Good organizational skills.
The ability to work independently and as part of a team.
Good attention to detail.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Handle customer inquiries and resolve concerns promptly and professionally
• Provide accurate and detailed information about our products and services to customers
• Identify and escalate priority issues to the appropriate person
• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
• Meet or exceed individual/team targets

• At least 1 Year BPO experience
• Has email/ticketing support experience
• A background in automotive, logistics and e-commerce is a plus
• Excellent verbal & written English skills
• Must be detail-oriented and displays critical thinking
• Willing to work on site in Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Department:

Responsibilities (how we will measure success)

• You need to have the ability to understand XML schema to be able to prepare and review FATCA & CRS reports before submission;
• You need to assist in performing checks on regulatory changes concerning FATCA & CRS and impacts to due diligence and reporting;
• You need to be able to assist the AML/KYC team, as and when needed;

Tasks (what does the role do on a day-to-day basis)

• You will take part of the annual FATCA & CRS reporting by the relevant deadline to the tax authority;
• Check the quality of FATCA & CRS self-certification & due diligence (Such as W-8 and/or W-9 forms), as and when required;
• Preparation of W-8IMY and withholding statement;
• Preparation of the Record of Steps;
• Preparation of DAC7 notification letters to reportable investors;
• You will be required to respond to queries from our stakeholders (clients, colleagues, Tax authority), under supervision where required, especially in writing, in a timely and courteous manner;
• Promote ideas for process improvement and assist in their implementation;
• To ensure that time sheet is accurately updated;
• To promote a positive attitude and team approach by maintaining effective working relationships with colleagues;
• To ensure protections of information assets of IQ EQ.

Key competencies for position and level (see Group Competency model)

• Action oriented
• Collaborates
• Drives result

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Have excellent communications skills, verbal and written;
• Attention to detail and good organisational skills;
• Have the ability to work under pressure and develop the right attitude;

Responsibilities (how we will measure success) 

-Responsible for preparing work to agreed internal deadlines to the expected standard 

‐ Knowledge of all banking systems including a good understanding of different client payment processes 

‐ Knowledge of deadlines and deliverables and early escalation of issues to GPT Team Manager 

‐ Minimize risk to IQ EQ by following procedures and checklists 

- Act as Trainor to our new team members 

- Act as Team POC in the absent of the Team Manager 

- Be proactive in identifying development and training requirements 

Tasks (what does the role do on a day-to-day basis) 

- Ensure all client queries are appropriately responded to, and all emails received into the team’s mailbox is actioned 

‐ Ensure all Investran / DX Static Data request are processed accurately and delivered to required timescale. 

‐ Establish and maintain effective lines of communication with CS Teams re: progress of tasks and share information with GPT colleagues 

‐ Identify areas for improvement re: GPT processes and offer solutions 

‐ Providing support and training to the rest of the team, and other teams as required

JOB SUMMARY:

• To provide a high-quality service to the Client Services Teams, helping to ensure all deliverables are met

• To assist in the client database administration, payment processing and RS package processes with your team, and conduct all work in accordance with the firm’s policies and procedures.

• Obtain sound knowledge of the administration process, and develop the key skills required to become a reliable member of the team

Key Responsibilities:

• Responsible for preparing work to agreed internal deadlines to the expected standard

• Knowledge of Accounting static data platform including a good understanding of use of data, and best practices for maintaining data quality.

• Knowledge of deadlines and deliverables and early escalation of issues to the GPT Supervisor

• Minimise risk to IQEQ by following procedures and checklists

• Be proactive in identifying development and training requirements

Tasks (what does the role do on a day-to-day basis)

Client Delivery

• Ensure all client queries and requests are appropriately responded to and all emails received into the team’s mailbox are actioned accurately.

• Ensure all data changes and time reporting system changes are processed accurately and delivered to required timescales

• Provide support when required for processing payments, ensuring accuracy, and are delivered to required timescale

• Establish and maintain effective lines of communication with CS Teams regarding the progress of tasks and share information with GPT colleagues

• Identify areas for improvement regarding GPT process and offer solutions • Providing support and knowledge sharing with the rest of the team

IQEQ Processes

• Accurate daily completion of the time reporting system for all tasks undertaken 2

Systems

• Understand and use best practice on Investran

• Understand and use best practice on the time reporting system

• Understand the process in setting up, gaining authorisation for, and releasing payments via the various banking systems.

Risk

• Ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors

• Reports any breaches, complaints or errors to the relevant Client Services Team Accountant and Compliance officer promptly

• Assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error

Other

• Undertake any additional reasonable requests as deemed by the firm

As a Legal Onboarding & Business Junior Officer you will:

• Assist the team with the coordination and preparation of fee proposals for Alternative Investment Funds investing in alternative asset classes e.g. real estate, private equity, debt, and infrastructure, as well as Corporate structures with the guidance of your line manager.
• Coordinate between various internal and external stakeholders, with the guidance of your line manager, to ensure a smooth onboarding process for clients until handover to the operational teams, including the following team duties:
  • AML/ KYC analysis, and driving our internal compliance approval process;
  • Bank account opening coordination;
  • Preparation, and coordinating the review, of service agreements;
  • Attend weekly calls with clients, as well as other key stakeholders;
  • Coordinating the review of legal documents for the structure setup;
  • Actively manage the communication between the client and all stakeholders; and
  • Track and perform all Luxembourg regulatory filings during the onboarding phase.

Simplesat is seeking a dynamic and customer-focused Account Manager who excels in both sales and onboarding to deliver a seamless, engaging, and consultative experience for new users. 

This hybrid role requires the ability to provide product demos and drive new customer adoption.

You’ll play a pivotal role in ensuring customers get the most out of Simplesat while also contributing to revenue growth through strategic client relationships and product evangelism.

Key Responsibilities:

Sales & Expansion:

• Conduct tailored product demos to new and potential clients, showcasing Simplesat’s value proposition for their specific use cases.

• Drive upsell and cross-sell opportunities during onboarding by identifying additional features or higher-tier plans that benefit the client.

• Maintain a focus on converting trial users into paying customers, with clear onboarding strategies that emphasize ROI for the client.

• Collaborate closely with the marketing and sales teams to nurture leads and ensure a smooth transition from prospect to active customer.

Customer Onboarding:

• Deliver a fun, engaging, and educational onboarding experience for new Simplesat users, ensuring they understand the platform's full capabilities.

• Guide customers through the onboarding process (via Zoom, email, and chat), helping them set up Simplesat within their CRM or helpdesk systems.

• Address any initial implementation challenges, providing creative solutions to ensure product success in their specific environment.

• Act as the first point of contact for customers, ensuring their first experiences with Simplesat are positive and that they see immediate value.

Customer Success & Retention:

• Proactively monitor account health during onboarding to ensure customers are effectively utilizing Simplesat.

• Reduce churn by working closely with active clients to maximize the value they get from the platform, providing ongoing product education and consultation.

• Use CRM data to track client activity and engagement, implementing personalized outreach for at-risk clients.

• Collaborate with the product team to provide feedback on customer needs, helping inform future feature development.

Support & Knowledge Building:

• Assist with troubleshooting and resolving customer issues during the onboarding phase.

• Contribute to the growth of our knowledge base, helping to build detailed documentation for users to resolve common issues.

• Provide customer feedback to the product and support teams, ensuring the voice of the customer is heard in product planning and improvements.

Salary: P50,000 to P70,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 05:00 PM AEST)

What are we looking for?

Skills Required:

• Minimum 3 years accounts payable experience
• Previous experience using ERP system
• Demonstrated ability to drive change through process improvement
• Experience in Other Admin type roles; with high volume transactions
• Flexibility to do more than AP (Be able to work with business as it evolves to help manage different Receivable, types including Accounts Receivable, and administrative tasks)

Nice to Have:

• Previous experience in the Retail industry
• Experience in MS AX and D 365 environments
• Experience in Concur
• Experience in Accounts Receivable, Lease administration

What will you do?

Main Duties:

• Contributing to technical development and training of finance team members
• Process Invoices daily, including working with other stakeholders to verify any errors
• Post the invoices accurately in system
• Working with supplier and sourcing teams to ensure stock is invoiced at correct prices in AP sub-ledger.
• Matching prepayments to invoices before end of month.
• Completing monthly creditor reconciliations for all suppliers including commentary for all reconciling items.
• Performing general administrative and behavioral tasks as required.

Beyond Accounts Payables:

Help work thru administration / management of different types of transactions including:

• Accounts receivable / Credit & Debt Management
• Financing Partners transactions (Afterpay, Zip, Latitude)
• Supplier Reconciliation
• Lease administration
• Customer and Supplier refunds

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Job Description

Key Responsibilities:

• Responsible for preparing work to agreed internal deadlines to the expected standard
• Knowledge of all banking systems including a good understanding of different client payment processes
• Knowledge of deadlines and deliverables and early escalation of issues to the GPT Supervisor
• Minimise risk to IQEQ by following procedures and checklists
• Be proactive in identifying development and training requirements

Tasks

Client Delivery

• Ensure all client queries are appropriately responded to and all emails received into the team’s mailbox are actioned
• Ensure all payments are processed accurately and delivered to required timescale
• Ensure all contact and time reporting system changes are processed accurately and delivered to required timescales
• Establish and maintain effective lines of communication with CS Teams regarding the progress of tasks and share information with GPT colleagues
• Identify areas for improvement regarding GPT process and offer solutions
• Providing support and training to the rest of the team, and

IQEQ Fee Processes

• Accurate daily completion of the time reporting system for all tasks undertaken

Systems

• Understand and use best practice on Investran
• Understand and use best practice on the time reporting system
• Understand the process in setting up, gaining authorisation for and releasing payments via the various banking systems

Risk

• Ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors
• Reports any breaches, complaints or errors to the relevant Client Services Team Accountant and Compliance officer promptly
• Assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error

Other

• Undertake any additional reasonable requests as deemed by the firm

You will build strong customer relationships with existing and new clients, gaining insight into their needs and delivering customer-centric solutions.  

Drawing on your existing experience you will be responsible for the AML/KYC preparation, analysis and set-up of the investors’ files eg. Individual, Company, Trust, Foundation, Regulated entity.

Following our policies and procedures is a must; meeting our regulatory obligations is essential but there will be times when you need to use your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.

Balancing your day with different priorities and working closely with your colleagues to on-board our new clients is essential. Uou will follow-up of the KYC files with the relevant parties when needed such as Auditor, AIFM, Depositary, Compliance, Management. You will do AML screening, filing and scanning of the KYC documentation as well as receive, investigate and answer emails/ queries from internal and external parties in a timely manner.

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid

JOB SUMMARY:

• To provide a high-quality service to the Client Services Teams, helping to ensure all deliverables are met

• To assist in the client database administration, payment processing and RS package processes with your team, and conduct all work in accordance with the firm’s policies and procedures.

• Obtain sound knowledge of the administration process, and develop the key skills required to become a reliable member of the team

Key Responsibilities:

• Responsible for preparing work to agreed internal deadlines to the expected standard

• Knowledge of Accounting static data platform including a good understanding of use of data, and best practices for maintaining data quality.

• Knowledge of deadlines and deliverables and early escalation of issues to the GPT Supervisor

• Minimise risk to IQEQ by following procedures and checklists

• Be proactive in identifying development and training requirements

Tasks (what does the role do on a day-to-day basis)

Client Delivery

• Ensure all client queries and requests are appropriately responded to and all emails received into the team’s mailbox are actioned accurately.

• Ensure all data changes and time reporting system changes are processed accurately and delivered to required timescales

• Provide support when required for processing payments, ensuring accuracy, and are delivered to required timescale

• Establish and maintain effective lines of communication with CS Teams regarding the progress of tasks and share information with GPT colleagues

• Identify areas for improvement regarding GPT process and offer solutions • Providing support and knowledge sharing with the rest of the team

IQEQ Processes

• Accurate daily completion of the time reporting system for all tasks undertaken 2

Systems

• Understand and use best practice on Investran

• Understand and use best practice on the time reporting system

• Understand the process in setting up, gaining authorisation for, and releasing payments via the various banking systems.

Risk

• Ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors

• Reports any breaches, complaints or errors to the relevant Client Services Team Accountant and Compliance officer promptly

• Assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error

Other

• Undertake any additional reasonable requests as deemed by the firm

• Support to develops Key Projects by attaining turnover and Sika share targets in the Philippines.
• Ensure key project clients and international key customers are satisfied with the services provided, identifying new business opportunities for key clients
• Maintains customer rapport and build relationship with key project owners, consultants and keep watch for business expansion. Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Collaborate with specs team to maintain and develop a network of direct contacts with Engineering Firms, Architects, consultants, main contractors (international and locals), Applicators thereby establishing a degree of TRUST for current and future Key Projects.
• Coordinate and maintain all KPMs, reporting in the different formats required.
• Coordinate with TM, sales, procurement and production to ensure availability of products for the projects and help to plan deliveries
• Prepare technical proposal for projects, presentations and ensure a proper technical message is passed to the client.
• Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.
• Ensures that the Quality and Environmental Management System is followed. 
• Ensures that all operating standards are always adhered.
• Strictly complies with company policies, systems and procedures, work rules and regulations. Performs other responsibilities that may be assigned from time to time by its immediate superior.

As part of our Depositary Services team who are responsible for our Private Equity and Real Estate Fund clients; you'll build strong customer relationships with existing and new clients, external providers to gain an insight into their needs and ensure we deliver customer-centric solutions. 

Drawing on your existing experience you will be responsible for safeguarding and verifying the ownership of their assets and monitor the performance of cash flow activities, to include the oversight checks and control of valuations.

Compliance and regulations has never been more complex; you’ll need to ensure we comply with the AIFMD requirements and keep up to date with legislation, professional standards and regulatory changes affecting the Luxembourg domiciled funds, safeguarding us from potential risks.

You’ll need to be thorough in all you do, using your own judgment to highlight and report complaints, operational risks, suspicions in accordance with our local procedures. 

Together we find solutions and make things happen but to do this we want you to contribute; looking for ways to help us get better at what we do in the most efficient and effective way.

Knowing how to build effective relationships with your immediate colleagues and other team members within the wider business. Having open dialogue, working collaboratively and instilling trust, through honesty integrity and sincerity will be an essential requirement for this role.  

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

You'll play a key role in our Global Payment Team (GPT) Manila, ensuring high quality services is provided to the Client Services Teams.

You will be responsible for overseeing all Investran request and payment instructions are settled accurately and on a timely basis. We pride ourselves for being resilient, respectful and open. You’ll need to be pro-active and be able to maintain clear communication between your colleagues, other teams and the wider group.

Every day brings a new challenge so you’ll need to be a team player at heart with a ‘can do’ attitude, with an eye for detail, great organisational skills so you can prioritise your day and sometimes with conflicting deadlines that still need to be met.

It is essential that you follow the correct processes and procedures to help us ensure we are compliant with applicable laws, service standards, company policies and procedures. You will need to have a curious mind and use your initiative to identify any risks or concerns ensuring you report them in a timely manner.

• Responsibilities (how we will measure success)

• Responsible for overseeing workflow management in Manilla for payment processing and banking admin tasks. 
• Responsible for preparing work to agreed internal deadlines to the expected standard
• Knowledge of Trident and banking systems including a good understanding of various client payment processes
• Knowledge of payment cut offs, internal deadlines for payment processing and ensuring early escalation of issues to GPT team managers in Belfast
• Minimize risk to IQ EQ by following procedures and checklists
• Act as Trainor to our new team members
• Be proactive in identifying development and training requirements

• Tasks (what does the role do on a day-to-day basis)

• Ensure all payments are appropriately processed, and all emails received into the team mailboxes are actioned
• Ensure all payments are processed accurately and delivered to required timescale
• Establish and maintain effective lines of communication with GPT Managers and authorizers
• Identify areas for improvement re: GPT processes and offer solutions
• Providing support and training to the rest of the team, and other teams as required

Responsibilities

• Understand applicable Acts, Regulations, Notices, Circulars, and Guidelines to address client’s queries
• Tracking of work items and monthly calls
• Drafting of compliance checklists and reports
• Drafting of meeting minutes
• Maintenance of compliance registers
• Drafting of onboarding pack
• Drafting and review of compliance documents
• Assist with routine and ad-hoc administrative tasks

Skills Set

• Highly discreet, organized, and meticulous
• Professional conduct and handle sensitive information with the utmost confidentiality
• Neat, and tidy
• Team player

NielsenIQ’s Sales team is focused on growing revenue, finding new business opportunities and market penetration.  Sales is NielsenIQ’s growth engine which is instrumental for the company’s success. 

You will drive sales and renewals for existing accounts in own scope, securing a sales pipeline, developing new revenue opportunities and maintain customer relationships for existing accounts.  

Responsibilities 

• Drive sales and renewals for existing accounts in own scope securing pipeline, new revenue opportunities and maintain customer relationships. 
• Develop solid and interconnected understanding of customer's industry/business/market/clusters. 
• Partnering with Customer Success and other relevant teams to develop and execute Account Plans and JBPs. 
• Collect, analyze, act-on and escalade as appropriate Voice of Customer feedback. 
• Expand customer network to identify new budget holders. 
• Escalade product needs and trends. 

About Pearl:

Pearl connects top talent from around the world with US and EU based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Both of our founders are seasoned operators who have founded and sold multiple companies in the past. We’ve 4x’ed our company size over the past year and are looking for someone who’s hungry and wants the opportunity to grow in a fast-scaling company.

Our core values:

- Highly enthusiastic. We’re curious about how the world works, care a lot about our work, and are excited to take on new projects.

- Empowers others. We’re here to help our teammates be their best selves and help nurture their growth.

- Wins. We’re tenacious in our ability to get something done and be a force of nature.

- Proactive and with a growth mindset. We’re interested in the continuous improvement of both ourselves and of our team’s processes.

- Creative and willing to take calculated risks. We’re not afraid to try new, crazy ideas and know that it’s the 1% of ideas that do work that can skyrocket our business.

About the role:

Role: Account Manager

Work Schedule: Full Time | 40 hours per week | 9 AM to 5 PM Eastern Time

Type of Contract: Independent Contractor

Salary: up to Php 45,000 per month depending on skills and experience

About the Job:

We're looking for a motivated and communication-savvy Account Manager to join our team. You'll become a trusted advisor for our US-based clients, fostering strong partnerships, driving results, and creating vibrant client communities.

Duties and Responsibilities:

• Be the Client Hero: As the primary point of contact for assigned US clients, you'll manage daily interactions, exceed expectations, and go the extra mile to ensure their satisfaction.
• Build Client Communities: Foster a sense of connection among our US clients by organizing events, creating communication channels, and offering networking opportunities to encourage collaboration.
• Drive Client Success: Partner with clients to define goals, tackle challenges, and provide ongoing support to optimize their results.
• Grow Happy Clients: Identify upselling and cross-selling opportunities while prioritizing long-term value and client growth.
• Deliver Projects Smoothly: Assist team members with project management for US clients, ensuring timely and successful completion.
• Make Data-Driven Decisions: Help generate client reports and analyze data to track progress, identify trends, and gather valuable Net Promoter Score (NPS) feedback to inform future strategies.
• Expand Our Network: Leverage strong client relationships to identify and secure referrals, fostering our business growth.
• Develop Your Leadership Skills: Participate in leadership development programs to hone your skills and prepare for future advancement within the company.

• Experience: at least 2-3 years of proven experience in account management, or related roles.
• Tech-Savvy: Proficient in the Google Workspace, video conferencing platforms, Notion, HubSpot and other CRM and project management tools
• Remote Ready: You're a pro at remote work, comfortable with the latest tech tools, and can collaborate seamlessly with a distributed team. Self-motivated and adaptable to remote work environments.
• Organized Chaos Tamer: You thrive in fast-paced environments, can juggle multiple tasks, and never break a sweat. Ability to work independently and manage your own schedule effectively.
• Discretion is Your Middle Name: You handle sensitive information with the utmost confidentiality and professionalism.
• Exceptional Communication: Your written and verbal communication skills are top-notch, ensuring that clarity and professionalism are your signature.
• Solver: Strong problem-solving and conflict-resolution abilities.

Nice to have:

• Background in leadership development, training, or coaching to provide additional support and guidance to clients, further solidifying your role as a trusted advisor

• Career growth
• 100% remote work
• Unlimited PTOs (after probationary period)
• HMO (after probationary period)