The Reporting Analyst will play a crucial role in developing and maintaining our reporting infrastructure within Business Operations. This role is centered on the technical aspects of report creation and management, particularly in our evolving call center environment. The focus will be on ensuring accurate, high-quality, timely reporting deliverables.

Key responsibilities include creating, maintaining, and regularly updating various reports and dashboards. The Reporting Analyst will primarily use tools like MS Excel, Power Query, and various database management systems. Proficiency in data manipulation, creating and editing macros, and translating data into understandable and visually appealing reports is essential. This role will contribute significantly to our ability to generate clear and impactful reports that support our analytics projects and strategic initiatives.

The Reporting Analyst will work closely with the business operations team to understand reporting needs and ensure the accuracy and integrity of data in reports. The role will also involve continuously improving reporting processes and formats to meet the evolving needs of the business.

Responsibilities: 

·         Develop, maintain, and update dashboards, reports, and any ad hoc requests from operations.

·         Implement and refine data analysis methodologies.

·         Ensure the integrity of data collection and utilization in reports.

·         Transform data into actionable insights for business decision-making.

·         Present findings in reports, summaries, dashboards, graphs, charts, and maps to provide detailed intelligence about the

project's state.

·         Identify opportunities for process improvements in reporting.

·         Assist in maintaining the relevance of reports and dashboards as business needs evolve.

Basic Qualifications:

·         Strong proficiency in Microsoft Excel.

·         Experience with Power Query is preferred.

·         Familiarity with MS Office suite (Word, PowerPoint, Outlook).

·         Strong analytical skills with a high degree of accuracy.

·         Ability to simplify complex data into understandable formats.

·         Organized and detail-oriented.

·         Capable of working both independently and as part of a team.

·         Good communication skills for reporting on task progress.

·         Adaptability in a fast-paced and changing startup environment.

·         Comfortable with using and adapting to new and existing technology.

·         Strong time management skills.

Preferred Qualifications: (nice to have/not deal breakers)  

·         Experience in report development and maintenance.

·         Familiarity with call center metrics and KPIs.

·         Basic database knowledge.

Equipment Requirements:

·         Licensed or working Excel Desktop version.

·         Intel i5 or equivalent equipment with at least 8GB RAM.

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement

Why work for Bizforce?

Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.

Who We Are

BizForce is one of the fastest-growing global remote workforce companies in the world, founded in the US.

The cash analyst will work with the Specialty Brokerage Accounting Group. The Cash Analyst is responsible to review and analyze policy premium balances and the timely collection of outstanding premiums. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support and be part of the US Finance team.

• Recording cash payments in Accounts Receivable system
• Applying cash to open receivable transactions
• Conduct research and resolve discrepancies with errant payments
• Communicate with internal and external customers to obtain support for proper direction of incoming payments
• Reconcile processed work by verifying entries and comparing system reports to balances
• Review and analyze reports

The cash analyst will work with the Specialty Brokerage Accounting Group. The Cash Analyst is responsible to review and analyze policy premium balances and the timely collection of outstanding premiums. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support and be part of the US Finance team.

• Recording cash payments in Accounts Receivable system
• Applying cash to open receivable transactions
• Conduct research and resolve discrepancies with errant payments
• Communicate with internal and external customers to obtain support for proper direction of incoming payments
• Reconcile processed work by verifying entries and comparing system reports to balances
• Review and analyze reports

Job Description

The Product Support Engineering (PSE) team is a Tier 3 Customer Support team tasked with supporting merchants using all CyberSource products and services. This role will have a focused emphasis on Integrated Commerce and Card Present payment solutions and is based in Philippines. Candidates are expected to handle escalated case tickets, work with other teams inside and outside the Support organization, provide product training, and interface with customers on an as-needed basis.

RESPONSIBILITIES

• Troubleshooting escalated technical problems

• Escalating issues to Product Development, Product Management, and / or Operations teams while managing their resolution

• Building internal support related tools and documentation

• Participating in requirements, design, and roll out of new products and services

• Interfacing with customers that have both direct and partner relationships to the business Representing Customer Support to other departments within the company including Sales, Operations, Product Management, and Product Development

• Creating, editing, and distributing customer notifications

• Taking part in the after-hours/weekend on-call rotation

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. B2B Acceptance Resolution team is a global team dedicated to improving acceptance and tackling challenges in the B2B space worldwide. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What the Analyst, Technical Solutions - Acceptance does at Visa:

The Analyst, Technical Solutions - Acceptance position is an individual contributor role responsible for providing technical expertise, product consultation and problem resolution. This individual will primarily work with Visa Issuing Financial Institutions, technology partners, as well as internal product and IT operational teams. This role will work as the functional / technical specialist to educate, inform, and solve complex problems for B2B payments.

This role includes managing the operational side of the client relationship and has a focus on working with partners in the payment ecosystem to further improve card acceptance across the market.

In this role, you are expected to:

• Provide technical consultation and problem resolution to clients

• Identify and remove operational reasons for non-acceptance of card payments, partnering with both internal and external stakeholders to drive resolution

• Build and enhance positive working relationships with key clients and internal stakeholders

• Monitor and analyze key trends with live merchants and partners, escalating internally where appropriate

• Utilize CRM (Microsoft Dynamics) to respond to client inquiries, providing prompt response, status and keeping client updated throughout the incident

• As part of a global team, keep peers and relevant stakeholders informed and provide updates

• Manage all acceptance solution operational activities

• Act as liaison for the client by working with key internal teams including IT Operational teams, Product, Sales, and other business leaders

• Engage B2B Mobility Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

• Educate and train clients on best practices for all supported services

• Represent complex customer change requests, system, or operational requirements, negotiate and manage expectations internally and externally

• Proactively notify clients regarding any widespread or business critical problems with the application,

• Stay current with Commercial and Money Movement Solutions, releases and inform / educate clients as needed on latest enhancements

• Follow the Sun support, as appropriate

Why this is important to Visa:

The Analyst, Technical Solutions - Acceptance is vital in helping Visa to deliver against the operational needs of a key market segment, allowing us to provide the right support and partnership that recognises client specific requirements. This role provides an excellent opportunity to grow Visa’s business by driving value to our clients through effective, customer centric support.

Projects you will be a part of:

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa

·       Working with the in-country team to expand the business in the market

·       Working with regional and global client services counterparts deliver a seamless client experience

·       Understanding the new products and services requirements and coordinate internal resources to accomplish Visa and client objectives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

· Ensure correct and timely issuance of the report to be used by the importer in releasing the goods at Customs to facilitate trade transaction.

· Assess product and/or exporter risk levels, identification of product essential requirements and following the Business Rules on Import Verification Program (IVP), Harmonized System (HS) classification, import eligibility, country instructions and other related references.

· Provide technically appropriate product classification following the HS code system by using all available references submitted by the parties involved.

· Evaluate transactions and provides valuation opinion based on valuation methodologies to confirm the correctness of prices being declared by the trade parties.

· Assist in providing reports that shall be used at the country of destination.

· Liaise with Trade, Valuation, and Inspection Centres to get additional information required during processing of files.

• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs 
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior and executive management levels within Client and Visa organizations through a combination of negotiation and consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Review transaction monitoring alerts to identify potential instances and trends of money laundering, terrorist financing, and other illicit activities.

Analyze large volumes of transaction data efficiently and enhance the detection of suspicious activities.

Conduct in-depth investigations and maintain accurate, thorough documentation.

Prepare Enhanced Due Diligence (EDD) reports and other analytic reports, as necessary.

Work closely with cross-functional teams to address AML concerns and implement effective risk mitigation measures.

Contribute to the development and enhancement of internal policies and procedures.

Perform other duties and responsibilities as assigned.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Join our team as a Data Analyst and put your skills to the test! We're looking for a highly-organized expert in Excel and PowerPoint with a passion for data analysis. If you are ready for a dynamic and challenging role, apply now!

Position: Data Analyst

Working Hours: Monday to Friday, 6 am - 2 pm, UK Time

Monthly Salary: Up to 1,200 USD/mo (Depending on the interview result and client’s approval)

Benefits: To be confirmed

About the Company:

A self-storage company based in Oxfordshire, UK, with multiple stores nationwide offering cost-effective, secure, and flexible storage solutions for both domestic and business customers.

Responsibilities

• Taking raw data from an operating system and reformatting it into digestible charts and tables.
• Analysing invoices from various software we use and running a cost-benefit analysis.
• Putting together investor report packs
• Pulling competitor data together for the ops team
• Ability to run SQL reports from our operating system
• Assist with content creation for our internal learning management system

• Proficiency in PowerPoint and Excel with the ability to create strong internal operating reports is essential
• Excellent analytical and problem-solving skills
• Strong communication and presentation skills
• Ability to translate data into meaningful insights and presentations
• Experience in running SQL reports

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES

Position:   Accounting Associate

Client Name: TBD

Company's Website: TBD

Working Hours: Full-time, Mondays to Fridays, 8 AM - 4 PM Central Standard Time 

Salary Range: $1000-$1,200/month

About the Company 

The client's company is a family-owned screen printing company that is rapidly expanding. With a focus on design, brand management, and e-commerce solutions, we need someone hands-on in the day-to-day operations that drive their business.

About the role

A positive attitude and eagerness to dive into the apparel decorating industry are a must. You must also be detail-oriented, enjoy working with a team, and can meet deadlines while planning for the next project.

Duties and responsibilities: 

• Classifying cash transactions in Quickbooks and cash reconciliations in Quickbooks.
• Preparing accounts payable postings and making payments to vendors.
• Emailing accounts receivable invoices to customers.
• Preparing financial statements and reports.
• Performing the basic accounting functions.
• Correcting any inaccuracies and errors.
• Performing reconciliations of all the reports
• Supervising and tracking incomes and expenses.
• Validating bank accounts.
• Maintaining ledger accounts.
• Performing data entry and word processing.
• Performing clerical duties as and when required.
• Suggesting improvements in the budget.
• Adhering to all the accounting rules and regulations.
• Assisting with sales tax applications to invoices before being sent to customers
• Reporting monthly sales taxes to correct states and assisting with filings

•  At least 1 year of proven experience working as an Accounting Associate or in a similar position in the Accounting department.
• Extensive knowledge of Quickbooks is a big advantage but any accounting software tool experience is acceptable.
• Excellent verbal and written communication skills.
• Excellent knowledge of accounting principles and practices.
• Outstanding cash handling skills.
• Ability to meet deadlines.
• Excellent decision-making abilities.
• A close observation of accuracy.
• Excellent arithmetic and numerical skills.
• Ability to handle confidential information.
• Proficiency in accounting software and MS Office Tools, Quickbooks, and Google Sheets.
• Outstanding ability to work independently as well as part of a team.
• Excellent organizational and interpersonal skills.
• Experience with submitting sales tax reports and reviewing sales receipts for proper sales tax application

The Risk Operations Analyst I is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• Activation and maintenance of locally approved credit obligors in the credit system
• Preparation of credit approvals (CA) document in the credit system based on the data provided by the RM and Risk for Annual Review, Interim, Extension and Initial following the established procedures, policies and checkpoints;
• Input and maintenance of approved credit facilities in the credit system (e.g. facility creation, allocations/re-allocations, facility amendment, cancellation, classification, special handling instructions, and updates using “As Of” functionality);
• Ensure that the credit approvals are obtained and in compliance to the credit policy.
• Review and rectification of data exceptions.; month-end adjustments on credit facilities via "as of" functionality. Monitoring, completion/filing of fully approved workflows;
• Monthly reporting of Expiring CAs and Expired CAs;
• Checking of approval for Classified Credit Review if in compliance to the credit policy.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Organizational and time management (prioritization of tasks, multi-tasking, etc.); Attention to detail/Quality orientation; Customer focus; Ability to work under pressure; Excellent communication skills, interpersonal skills/teamwork; Business writing skills; Flexibility and adaptability to change; Analytical thinking; Basic computer software skills such as Microsoft Outlook, Word and Excel

Education:

• Bachelor’s/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Finance Data Strategy, Governance, & Operations team leads strategic projects to enhance data quality and reporting with a focus on driving better data for analyzing the financial impact of transactional data. We partner closely with a cross-functional team to drive enhancements to our analytical infrastructure. We are seeking an Analyst to join our team. The successful candidate will have strong critical thinking and analytical skills, love solving challenging problems, can work independently, and is driven to getting to the “why”.

This successful candidate will be focused on validating, reporting, and enhancing Avid’s ARR – MRR and Subscription License data. These are key data sets that underlie critical KPI’s around customer and product retention and provide a wealth of insight for making smarter business decisions.

Responsibilities & Duties:

• Gather and analyze data: Monitor analytics and provide insights and recommendations that drive performance improvements. Perform recurring weekly and monthly data review and analyses to support KPI reporting to publish KPI reports.

• Analyze process effectiveness, identify opportunities for improvement, make detailed recommendations, and measure impact of changes.

• Own improvements to documentation including data dictionaries, data definitions, process documentation and other methodologies, to help drive a single source of truth.

• Be responsible for the timely communication of data & reporting changes to cross-functional business.
• Provide guidance on the impact of technical changes on data and analysis and make recommendations during the development of new capabilities, functionality, quality assurance and ongoing production operations and validate the results.
   
• Partner on strategic projects: Collaborate with cross-functional teams on data-centric initiatives.

• Partner with the data quality team on the implementation of regular data governance and data hygiene/quality processes. Proactively drives high levels of quality, accuracy, and process consistency, and drive improvement.

Qualifications & Skills:

• 3+ years of experience with progressively growing responsibility in FP&A, Business Operations, Sales Operations, or equivalent experience in a complex organization with a fast-paced environment
• Strong Excel and PowerPoint skills
• Has ability to own and drive independent cross-functional analysis projects
• Excellent communication skills – both verbal & written
• Proven ability to interpret analysis and provide meaningful insights and recommendations
• Highly collaborative; able to develop, manage, and coordinate projects across teams in support of a common goal. Delivers projects on time and with high quality
• Strong attention to detail
• Knowledge of one or more of the following systems is required: Salesforce, Hyperion, NSPB, SAP, NetSuite, Domo, Microsoft Power BI and/or Tableau
• Knowledge of SQL, Python, Snowflake or DBT is a plus

#LI-Hybrid #L1-CME1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Job Description

Acceptance Solutions CyberSource Servicing is the team responsible for the end-to-end user journey and support servicing model for clients: Issuers, Acquirers, Processors, Technology Partners, and Merchant who accept and process digital and face to face digital transactions.  Acceptance Solutions is one pillar of the Value-Added Services global servicing and support team working with clients worldwide to develop and deliver the best servicing and support model for Visa.

The Acceptance Solutions Service Enablement team is the liaison between Client Services and internal teams. The team prioritizes our customers and places them at the heart of our business operations, products, and enhancements. The goal is to offer positive experiences to our customers using common goals and data to drive improvements.

This role will be responsible for: providing in-depth analysis of data to identify key business drivers and trends for decision making, developing automated dashboards to improve data visibility for users across the organization, creating visual maps and artifacts to document Acceptance Solutions processes and service models, developing reporting packages and presentations that will be consumed by leadership and cross functional teams.

What You’ll Do, Day To Day.

• Maintenance and creation of all artifacts such as end to end journey maps
• Visio mapping to document regional and functional processes to highlight where we have differences and inefficiencies, and leverage as a tool to identify areas of opportunity. This will also serve as a resource to share with stakeholders
• Maintain a continuous path of global CS communication to provide timely feedback to internal teams

• Define success measures, and track status with product on service experience improvements, such as: Net Promoter Scores, Client Satisfaction Surveys, client retention and growth, and reduced service intensity
• Driving tighter alignment with regions to identify differences and drive more consistency and efficiencies through interventions
• Data and business analysis to better understand key trends and indicators to support decision making

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position : Accounting Operations Analyst 4

Working Hours : 8:30 AM to 5:00 PM US Pacific Time (PST)

Salary Range : $800-$1600

Duties and Responsibilities:

• Maintain accounting and financial files, including financial workbooks, property spreadsheets, and trackers
• Work with Property Managers, Asset Managers and other accountants to enter information into financial workbooks
• Assist with monthly reporting process
• Check emails daily (manage personal inbox, accounting inbox)
• Perform other duties as assigned
• Analyze financial data and provide support for accounts payable and accounts receivable processes, including A/R analysis, collections, and vendor inquiries.
• Update ACH information and assist with tenant billings as needed.
• Preparing balance sheet reconciliations and budget-to-actual explanations, creating invoices and
  posting charges to tenant ledgers
• Provide support for month-end, quarter-end, and year-end close and reporting, including
  generating, modifying, preparing, and formatting monthly financial reports for the company properties
• Maintain accurate and organized documentation in electronic filing systems, including
  maintaining the Accounting Dropbox folder hierarchy and integrity.
• Collaborate with internal and external stakeholders to resolve issues and address inquiries in a
  timely manner.
• Work on ad hoc projects and initiatives as needed, including projects where there may be
  ambiguity or which do not have clearly established processes to reference
• Maintain and update accounting and financial information in the prescribed standards and
  systems
• Flexibility to support several different teammates within the Property Accounting department
  and to prioritize and balance different responsibilities
• Effectively and clearly track and communicate the status of workflow tasks to supervisors
• Prepare journal entries (tenant charges, receipts, payables, accounting-related journal entries or
  reclasses) within our accounting system, including providing adequate supporting
  documentation.
• Set up financial and accounting information

Requirements: 

• Bachelor's degree in finance or accounting.
• CPA is preferred.
• 2+ years of relevant experience in finance, financial operations, accounting, or related field.
• Strong knowledge of debits and credits and bookkeeping entries
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively.
• Strong Microsoft Excel skills
• Accounting system experience preferred

The Accounting Associate is responsible for monitoring the schedule of payments by checking on the details and records of payments that are due to be made to different creditors. The position safe keeps the records of business debts and payments to be made for the services availed from other service providers or entities and other corporate obligations. Furthermore, the position ensures that payments made are properly validated through the presentation of periodic reports and payment schedules in order to ensure that proper funding is established prior to the settlement of payables. 

Responsibilities:

• Facilitate all accounts payable matters for both regular and special expenses.
• Prepare checks and vouchers and all necessary attached documents for the payment process.
• Safe-keep and maintains records of assigned company transactions.
• Handle bank-to-bank transactions, check payments, debit memos, etc.
• Other matters related to Accounts Payable, Accounts Receivable 

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Claims Analyst

Working Hours: Monday to Friday 9 AM - 5PM CST
  Tuesday to Saturday 11 pm -7 am PHT

Salary Range: 800-1,500 usd/month

Holiday: TBD

Company overview:

Our goal at Genesis Orthopedics & Sports Medicine is simple: free our patients to be more active, more athletic, and to move freely in their bodies – accessible to everyone, not just the select few. That our patients, regardless of walk of life, move more freely, function better, and experience life to the full. We accept all public insurance as well as the uninsured.

Duties and Responsibilities:

• Analyze and process medical billing claims accurately.
• Utilize Excel and Epic for data management and claims processing.
• Identify and resolve billing discrepancies and issues.
• Collaborate with healthcare providers and insurers to facilitate claims resolution.
• Contribute to process improvement in claims management.

• Experience in medical billing and claims analysis.
• Strong knowledge of Excel (pivot tables, and Vlookup, primarily) and proficiency in using Epic.
• Experience in Orthopedic Coding/Orthopedic denials.
• Management-level experience with a track record of progress in previous roles.
• Analytical skills with attention to detail.
• Effective communication and problem-solving abilities.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• A minimum of 6 months of experience as a Customer Representative is required.
• Possesses strong communication and written skills
• Familiarity with MS Office applications such as MS Word and Excel is advantageous
• Prior experience and proficiency in using the QuickBooks application are preferred
• Capable of adapting to a fast-paced training environment

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

We are looking for a Quality Analyst to join our strategically awesome team!

Qualification:

• Must possess a Bachelor’s/College Degree of any course
• At least 1 year of audit work experience involving calls, files, and processes. Also, engaged in operations calls for onboarding, training, calibration, performance evaluation, coaching, and data management within the BPO industry.
• Must have excellent verbal, written and interpersonal communication skills
• Must be customer service oriented and detail-oriented
• Must be flexible, organized, adaptable and proficient with Microsoft Office applications

Locations:

Mandaluyong Site
Paragon Plaza, Lower Ground Floor, 162 EDSA, Mandaluyong City

Cebu Site
TMSI Lacdon Aliwanay, Balamban, Cebu Province

Bacolod Site
Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental

Victorias Site
Vic Arcade Building, Ground Floor Osmeña Avenue, Barangay 1, Victorias City

Interested in applying? You may send your resume to Careers@GlobalStrategic.com

Responsibilities / Tasks

• Manages the daily billing processes for spare parts and service projects within NAM service.
• Responds to customer inquiries in a timely and professional manner on billing questions (email, phone, portal, etc.)
• Efficiently creates (within SAP or MS Axapta), audits, and transmits invoices via mail, email, or customer portals.
• Manages customer information and company information related to online portals and ERP customer account set up (billing addresses, terms, etc.)
• Interface with Customer Service Representation (CSRs) to correct and/or address any sales order related billing errors to ensure prompt payment to GEA upon delivery of the invoice.
• Communicates with customers on any billing related needs for their accounts.
• Works with other departments (Collections, Sales, Division, Region etc.) in a timely and professional manner.
• Balances open tasks with other staff support priorities within the team or department when known.
• Other service department tasks and assignments as directed by as assigned by department manager.

Your Profile / Qualifications

• Preferably an accounting or business degree or commensurate experience in inside sales billing support

• 3-5 years in a billing role (preferably business to business) supporting inside sales to demanding industrial customers.

• Able to provide business support to a multi-location team efficiently and accurately

• Computer literacy including knowledge of SAP, MS Axapta, CRM, MS Office, or ability to quickly learn business software application

• Ability to efficiently work with online customer payment portals and order management screens.

• Able to multi-task and work under pressure.

• Self-motivated and highly organized. Must be able to work independently and as part of a team.

• Open vacancy is on US Eastern Time work shift (8AM-5PM EST)

Did we spark your interest?
Then please click apply above to access our guided application process.

We are looking for a Data Analyst to assist our Data Team in maintaining our infrastructure. You will need a keen eye for detail and a bloodhound’s ability to follow a trail through multiple system layers when debugging a gnarly issue.

You must be confident in working with big data, understanding relational and document databases, how data integrity and quality are monitored and maintained.

In time, and with additional training and support, you will troubleshooting a whole ecosystem of (Azure) microservices reading and writing our databases, and working with event and clickstream data in an external Customer Data Platform.

We work in a collaborative and agile team environment; to be successful in the role you must have a strong sense of accountability, be an effective communicator and be a strong team player.

Key Responsibilities include: 

• Work with transactional datasets
• Raising, prioritizing and potentially resolving data management bugs
• Maintenance of BI reports and dashboards
• Processing, cleansing, and verifying the integrity of data on an ongoing basis including data warehousing
  

Grow into:

• Maintaining key data management microservices (python) as part of the company's application
• Managing the ongoing development of data/telemetry collection initiatives
• Performance monitoring of microservices and databases
• Troubleshooting & root cause analysis of identified data integrity issues and microservice errors

• Experienced at using SQL to manipulate data, and interrogate/manipulate large data sets
• Experienced in working with complex operational relational data systems, including data quality and data management
• Reporting and dashboarding with PowerBI or similar

Experience preferred: 

• Confident working with REST APIs/ APIs  
• Experienced in working with Bitbucket/GitHub/Gitlab or similar tools 
• Experienced in reading log files and following a correlation Id through various systems
• Confident with cloud environment and tools such as Databricks, Azure Functions, and Azure DevOps
• Experience with Python and Python Azure Function Apps
• Exposure to PowerBI reporting

• Competitive salary
• Private Healthcare

Our purpose

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of technology to innovate and grow. 

The Nuts and Bolts

We have over 6,500 people across our global offices, and generate an annual revenue of over $1.49 billion, this makes us one of Australasia's largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

About the Opportunity

You will be joining a fantastic team in our Internal Group Technology organisation who work collaboratively across teams and locations. It is a chance to be part of a group with strong people, customers, and delivery focus.

We’re looking for a proactive, enthusiastic team member interested in being part of a larger group delivering high-quality ITAM solutions to Datacom, aligning the business needs and expectations with the Datacom Stakeholders. This role is ideal for someone experienced in Software Asset Management who is looking for a challenging new opportunity that will provide variety to their career.  

What You’ll Bring

You will bring experience in high-volume ticket management using ITSM tools focusing on adherence to documented procedures and achievement of SLAs. Experience with Software Asset Management technologies from Flexera Software, Snow Software, Service Now, or similar will be highly valued.

You will have knowledge of key Software Asset Management concepts and processes, plus an awareness of software license metrics, as you will be undertaking a range of exciting activities relating to software license management, software request management, license reclamation, software contract management, and renewal management.

You will be responsible for delivering the key aspects of SAM service for Datacom.

What You’ll Do

In this role you will work collaboratively with The ITAM team, the Internal Group Technology and our client- The users of Datacom. Essentially, the Software Asset Management Analyst will:

• Management of the Software Request resolver group in the ITSM technology.
• Maintain the Software Asset Register, and all supporting Proof of Entitlement and Contract evidence, in collaboration with the Software Asset Manager, the customer, application owners, procurement/finance, and contract stakeholders.
• Allocate licences to users and devices in the SAM technology resulting from approved Software Requests.
• Apply the software License Reclamation Policy to software inventory.
• Support technical teams to install software through the supply of media and keys.
• Respond to, or escalate, licensing queries from stakeholders.
• Maintain the Software Renewal calendar.
• Deliver, or support the delivery of, Effective License Position and Software Utilisation reports in accordance with the documented reporting schedule.
• Identify and report compliance issues and risks.
• Supply license entitlement and software inventory data to support operations activities.
• Deliver all agreed scheduled reports to other ITSM and ITAM stakeholders.
• Adhere to the SAM Processes, Policies, and Procedures documented. Identify non-adherence and escalate for review.
• Provide quality customer service.
• Utilise Flexera One, Activate and Cherwell.

Why Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

If you would like to know more and this sounds like you. Please apply online today!

We are looking for a Quality Analyst to join our strategically awesome team!

Qualification:

• Must possess a Bachelor’s/College Degree of any course
• At least 1 year of audit work experience involving calls, files, and processes. Also, engaged in operations calls for onboarding, training, calibration, performance evaluation, coaching, and data management within the BPO industry.
• Must have excellent verbal, written and interpersonal communication skills
• Must be customer service oriented and detail-oriented
• Must be flexible, organized, adaptable and proficient with Microsoft Office applications

Locations:

Mandaluyong Site
Paragon Plaza, Lower Ground Floor, 162 EDSA, Mandaluyong City

Cebu Site
TMSI Lacdon Aliwanay, Balamban, Cebu Province

Bacolod Site
Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental

Victorias Site
Vic Arcade Building, Ground Floor Osmeña Avenue, Barangay 1, Victorias City

Interested in applying? You may send your resume to Careers@GlobalStrategic.com

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
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