About Eightx

We provide Fractional CFO services for fast-growing eCommerce Brands and Agencies from Canada, the United States and the United Kingdom with one goal in mind:

To help eCommerce business owners scale their businesses with more cash and less stress.

This requires a broad range of skills including financial modelling, risk management, understanding of US/Canadian GAAP, financing, audit, investor relations and more.

We are small but growing fast which means you will get the chance to specialize and grow into future roles such as Finance Manager or VP Finance.

Lastly, as you might expect of a finance company, we work really hard when we need to, but we don’t work hard just for the sake of it. We don’t miss our kids’ concerts, we work out during the day and we usually sign off early on Fridays.

About the position

We are among the best in the world at what we do, and we hire elite staff to provide incredible service.

You’re an Elite and Enthusiastic financial modeller and analyst. The work you do helps people truly unplug on vacation, have more time with their kids and get back to enjoying running their businesses.

You will be assisting a portfolio of clients around the world with financial modeling, budgeting, cash flow forecasting, scenario planning, variance analysis and more.

You will help with market research and trend analysis to give our clients ideas on how to improve their operations, financial structure and operating results.

You will build 3-statement financial models from the ground up, then run and adjust them every month according to client’s actual results.

You will be working in a wide range of tech/software platforms including Shopify, Quickbooks Online, Xero, Google Sheets, Google Docs, Glew.io, Amazon Seller/Vendor, Rippling, Gusto and more.

Time Zone

• You will work in Vancouver, Canada or Toronto, Canada time zone

Financial Modelling

We build forecasts that are realistic, robust and useful for decision-making.

• Build 3-statement, dynamic financial models
• Every month (minimum) adjust the models and communicate potential issues to clients, CFOs, etc.
• Collect data on scenarios to analyze in the model
• Perform market research to make the models even more realistic

Financial Reporting

We look backward so we can look forward to manage cashflow and mitigate risk.

• Monthly financial reporting package with analysis and commentary
• Creating and updating KPI dashboards
• Creating and updating 3-statement financial forecasts
• Cash flow monitoring and forecasting
• Updating Board and Investor reporting decks

What you must have

• You are a Microsoft Excel expert
• You are incredibly fast at building, updating and troubleshooting financial models
• You understand North American accounting principles
• You are self motivated
• You can use judgement and creativity to solve problems
• You are happy to work in a fast-paced environment
• You take ownership of your work and mistakes
• You are comfortable not knowing everything. You can use your professional skills to make inferences to move projects along.

Your experience and education

• You have a Bachelors Degree
• You have a professional designation or Masters Degree (CPA, CA, MFin, MSc)
• You have 5+ years experience as a financial analyst

The interview process

1) Application

2) Short online pre-screen (10mins)

3) 15min Phone Interview

4) Online assessment (20mins)

5) 30min Interview with CEO

6) Case study

7) Offer

• Full-time, competitive salary
• Flexible working hours
• Remote work (work from wherever you want. Last year, a team member worked from Boracay for two weeks)
• 20 days of PTO and all National Holidays
• Company-wide shut off during the week between Christmas and New Year's

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

Specific Responsibilities
• Process and analyse natural catastrophe risk information presented and carry out risk analysis
of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and
reliability of the results
• Ensure complete information is maintained in the internal system provide support for the
design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and
model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

Specific Responsibilities
• Process and analyse natural catastrophe risk information presented and carry out risk analysis
of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and
reliability of the results
• Ensure complete information is maintained in the internal system provide support for the
design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and
model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required

Shift: Mid Shift

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

Specific Responsibilities
• Process and analyse natural catastrophe risk information presented and carry out risk analysis
of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and
reliability of the results
• Ensure complete information is maintained in the internal system provide support for the
design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and
model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required

Shift: Mid Shift

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

Specific Responsibilities
• Process and analyse natural catastrophe risk information presented and carry out risk analysis
of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and
reliability of the results
• Ensure complete information is maintained in the internal system provide support for the
design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and
model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required

Shift: Night Shift

The Financial Analyst - CASH RECONCILIATION is responsible for collection, organization, interpretation, analysis, recording, documentation, and dissemination of complex data sets. The candidate will process and
reconcile finance related transactions with a strong focus on accuracy, timeliness, customer service
and the ability to work in a fast-paced environment. The candidate will provide support during night
shift corresponding to US EST working hours and be part of the Finance team.

• Accurate and timely turnaround on all payables for various entities
• Utilize complex cost center and intercompany allocation methodologies
• Provide data analytics – e.g. payment volume report, duplicate and prohibited vendors
• Assist with journal entries on reclass and reprocess
• Vendor management - verify banking information for ACH and wire settlements
• Access vendor billing portals to generate electronic invoices
• Provide customer service to internal and external customers
• Assist with various projects that entail analysis and reconciliation
• Meet various deliverables for monthly and quarterly financial close
• Collaborate with both onshore and offshore teams to meet departmental goals

CASH RECONCILIATION

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key EMEA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Summary

Global Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.

Job Scope

This is a mid-level professional role with progressive responsibility as experience grows.  This role serves as a functional/technical specialist, working independently with guidance only in complex and unconventional situations.

Responsibilities

• Manage activities, requests for support and information, and operational issues for Visa’s Global clients and processors in a 24x7 support model using shared services best practices to align with client and internal expectations. 
• Manage client inquiries using case management tool, live chat and voice support service.
• Coordinate input from clients and internal organizations as needed.  Perform work with a high degree of excellence, maintaining established service level objectives for completion.
• Manage an efficient and timely process, ensuring proper documentation for audit purposes.
• Identify key process improvement and client training/retraining opportunities based on inquiry trends and any operational pain-points
• Identify opportunities to improve forms, processes, and hand-offs to expedite and improve service delivery
• Deliver timely and accurate monthly reports to global and regional stakeholders, identifying and speaking to any variances and trends.
• Manage documentation in SharePoint, Microsoft Dynamics, and other data repositories.
• Build and enhance positive working relationships with internal and external stakeholders.
• Must be able to take the initiative to resolve problems and meet deadlines for assigned work, coordinating and collaborating with internal Visa resources to ensure delivery on commitments.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Tax Analyst is responsible for preparing, analyzing, and ensuring the accuracy of tax filings and compliance with national and local tax regulations. He/She handles tax computations, reviews tax returns, and monitors tax payments for timely submission to the Bureau of Internal Revenue (BIR). Additionally, he/she assists with tax audits, maintains tax records, and provides support for tax planning and reporting activities to minimize tax liabilities while ensuring legal compliance.

A. LOCAL AND NATIONAL TAX APPLICATION AND PAYMENTS

• Prepares, files, and ensures funding of remittances of various taxes to the Bureau of Internal Revenue and to submit the required reports regularly and timely
• Ensures that all taxes remitted are reconciled with the books
• Prepares application of BIR Permits (Branch Application, ATP, Donation, etc.)
• Assists in the preparation of BIR Audit Requirements
• Takes charge in the safekeeping of BIR documents
• Uploads regularly the filed return and reports in the Storage and Retention system
• Coordinates with the various departments to ensure that the necessary information and documents are provided

The Senior Research Analyst is part of the Market Insights Team which is the insights and research Center of Excellence of AGS. Market Insights is responsible for providing actionable insights and market and competitor intelligence reports that enable our recruitment teams to build tactical sourcing strategies, increase candidate quality, and become true talent advisors.

Senior Research Analysts are tasked with creating talent maps and other BAU reports. They also contributes to completing complex reports covering various aspects of recruitment market and competitor intelligence.

Work Environment:

• Flexible schedule with merit option to work remotely
• Fast-paced working environment 

Main Responsibilities:

• Creates talent maps for niche talent markets through semantic and deep-web search, with emphasis on the use of Boolean and other x-ray searching methodologies
• Gathers candidate intelligence from social media networks and from other online sources, through the use of appropriate extensions and tools
• Leverages gathered intelligence to create long-term sourcing strategies for niche and volume hiring challenges
• Performs market research tasks through advanced Google search, basic database mining, and data scraping
• Produces other standard Market Insights deliverables that include simple & advanced salary & benefit analysis, sourcing channel analysis, brand perception report, industry level analysis, and talent movement
• Contributes to multi-tiered, complex research reports including competitor analysis, organizational chart mapping, marketing/brand audit, and advanced talent movement

SUMMARY OF THE ROLE:

As a Senior Finance Analyst - Shared Services, you will be responsible for reconciling bank transactions with Accounts Receivable (AR) and Accounts Payable (AP) records on a daily or weekly basis. Key tasks include verifying financial transactions, resolving discrepancies between bank statements and accounting records, and working with departments like AP, AR, and treasury. The role also includes posting journal entries, performing monthly bank reconciliations, and handling US bank account reconciliations. Additionally, it supports audits by providing necessary documentation and explanations, assists with month-end closing activities, and may participate in special projects related to bank reconciliation and Treasury Management Systems

JOB RESPONSIBILITIES AND ROLE ACCOUNTABILITIES:

• Monitor and reconcile records between bank transactions and AR/AP sub-ledger on a daily/weekly basis
• Verify the accuracy of financial transactions such as payments, receipts, and transfers.
• Match and verify individual items on the bank statement with accounting records to detect discrepancies or errors.
• Investigate any discrepancies, such as missing transactions or incorrect entries, and take corrective actions.
• Coordinate with other departments, such as accounts payable, accounts receivable, and treasury, to resolve issues.
• Post journal entries for reconciling items (e.g., bank charges, interest income, miscellaneous deposits, or other adjustments) to the general ledger.
• Perform monthly bank reconciliations in account reconciliation tool for all assigned bank accounts.
• Will handle reconciliation for US bank accounts 
• Assist in providing the necessary documentation and support for internal and external audits.
• Provide explanations for any discrepancies or adjustments identified during audits.
• Support other month end closing activities
• Assist in special projects related to bank reconciliation and Treasury Management System when necessary.

Octal Philippines Inc. is on the lookout for a dedicated Business Analyst to enhance our growing team. In this role, you will be responsible for identifying business needs, analyzing processes, and developing solutions to optimize performance across the organization. You will collaborate closely with stakeholders to gather requirements, conduct thorough analyses, and ensure that our systems align with business objectives. Your contributions will directly impact the efficiency and effectiveness of our operations.

• Analyze business requirements document, and seek-approval from end user
• Collaborate on project team on completion of deliverables. Facilitates meeting of EMR vendor and company's end-user
• Conduct testing prior to endorsement to end-users. Conducts initial investigation prior to endorsements to EMR vendor
• Document design and resolution to test findings

Qualifications:

• Bachelor's degree in Information Technology, or a related field.
• Minimum of 3 years of experience in business analysis or project management.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Experience with data analysis tools and methodologies.
• Excellent verbal and written communication skills.
• Understanding of system development life cycle (SDLC) and Agile methodologies.

• Health Insurance
• Standard Statutory Benefits
• Allowance

Primary Responsibilities 

In-charge of performing analyses and reporting test results according to the Integrated Management System policies and procedures. 

Specific Responsibilities  

Performs sampling, testing and analyses in accordance with the procedures. 

Performs standardization and prepares reagents and solutions.  

Prepares and updates reports related to the analyses performed.  

Operates and maintains equipment used in performing analyses.

Signs worksheets and job instructions.

Ensures that work performed is in accordance with the SGS policies and procedures, Integrated Management System and other standards to which SGS subscribes, and SGS OI Policies. 

Operates to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

Performs other related duties as may be assigned either in contribution to departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior. 

Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements

Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior 

Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

Fulfills the requirements needed in the success of the QHSEE Management System 

Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key EMEA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Fixed asset Analyst 3 is responsible for the overall fixed asset accounting and reporting of Western Digital’s (WD) US region.   She should ensure that a robust accounting controls, accounting quality and compliance are in-placed.  The position will report to the Fixed Asset Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• In charge of the Fixed Asset (FA) operations including CIP monitoring, FA capitalization, Retirements, Transfers & lead month-end closing activities for US
• Post FA accruals and perform Monthly Subledger Close
• Prepares Roll forward reports and Accounts Reconciliation monthly and quarterly
• FA in charge for SOX and KPMG Audit requirements.
• Coordinates actual physical disposal of fixed assets
• Performs annual FA physical count and reporting
• Prepares inter and intra-company asset transfers and documentations
• Accounting resource for the monthly Capital Request review
• Proactively and consistently look for ways on how to standardize, streamline and improve processes.
• Prepare and provide ad hoc reports and requests coming from external and internal customers.
• Direct coordination with stakeholders/asset owners and assisting them in capex-related inquiries

The Customer Account Analyst is responsible for managing the customers account from day one (1) account set-up to ordering payment cycle: ensuring accurate recording, analyzing, reporting and reconciliation of all accounts receivables. Including but not limited to, monitoring bank deposits, posting payments, and managing collections in adherence to operational standards, policies & internal controls in the daily execution of responsibilities. Additionally, they assist the credit management team with various administrative tasks. 

1. Timely collection of accounts receivables including withholding tax certificates by conducting daily review of collection worklist for prioritization, doing call-outs to customers and/or Sales Partners, and recording updates and/or promises to pay in the system.

2. Daily updating and deposit identification of credit management handled bank accounts. In case of unidentified deposits, timely communication to bank partners for additional information and closure.

3. Handling of daily collection deposits and returned checks management, as assigned. 

4. Timely releasing and escalation for approval of hold orders.

5. Accurate and timely recording of all entries affecting accounts receivable to ensure customer's statement of accounts are true and correct.

6. Regular communication of accounts for review on credit limit and term to Credit Team, Collection Supervisor, and Collection Manager.

7. Conduct regular customer visits.

8. Monitoring and procurement of supplies and equipment inventory of the credit management department, as assigned.

9. Provide Monthly AR Aging report to Collection Manager and Credit Management Head highlighting the Past Due accounts requiring resolution.

10. Accurate & timely submission of daily, monthly, quarterly and/or annual reports to internal & external parties, as assigned.

11. Ad-hoc responsibilities as assigned.

12. Participate and support in other required corporate programs such as ISO/HACCP, 5S, ISMS, Branding, etc.

• Manage activities, requests for support and information, and operational issues for Visa’s Global clients and processors in a 24x7 support model. 
• Manage client inquiries using case management tool, email, and/or live chat support service. 
• Efficiently manage several case types such as but not limited to New, Pending, Follow-ups & Email activities.
• Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience.  
• Maintain conformity of documented process and procedures aligned to meet standard risk and compliance policies.
• Involve in identifying key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points.
• Provide expanded support to drive improved learning thru training session and mentoring to new hires and peers.
• Participate in periodical meetings with regional counterparts to up-scale knowledge hand-off and sustain alignment between groups.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Perform day to day tasks within the Procure to Pay (P2P) stream such as daily invoice processing (PO and Non-PO), expense reports audit, as well as support month-end closing activities.
The performance should meet the requirements defined in the SLA/KPI’s.

 Timely and accurate review, validation, and processing of incoming invoices (e.g., PO, Non-PO, credit card statements) to accounting system.
 Ensure that invoices are properly coded and booked in accordance to SGS Chart of Accounts.
 Verify that the invoices comply with SGS policies and procedures.
 Audit travel and expense liquidation in accordance with existing rules and regulations.
 Process prepayments and follow up on prepaid invoices.
 Handle supplier statements and vendor inquiries.
 Provide support and assistance to colleagues with respect to accounting information
 Respond to inquiries from internal and external stakeholders regarding outstanding P2P inquiries (e.g. invoices, payments, travel, and expenses audit responses).
 Follow up on match exceptions and coordinate with Business and Procurement for the resolution.
 Work closely with R2R team in ensuring that no AP transactions are outstanding in the bank reconciliation.
 Follow up on transactions on the long-outstanding items in the Accounts Payables Trial Balance (Ageing)
 Follow up on open Purchase Orders and invoices on hold
 Prepare and review accruals and any other month end P2P transactions
 Assist in AP Subledger close and other month end activities
 Ensure monthly checklists are completed signed off by P2P Specialist/P2P Supervisor.

Seeking a suitably qualified, and reliable Accounts Assistant (Management Accounting) to support the management accounting team with various tasks such general accounting and financial reporting. This position is responsible for the timely processing of all Social Development Management Plan (SDMP) payments to partner communities, clients and contractors and in ensuring the integrity of financial data in relation to SDMP project cost reporting. The role will report to the Supervisor-Management Accounting.

Key tasks and responsibilities:

• Prepares accurate SDMP financial reports in a timely manner;
• Analyzes the contents of General Ledger accounts, account schedules and initiates adjustments of abnormal and incorrect balances and identifies issues and makes recommendations for addressing them;
• Review invoices for accuracy and completeness;
• Resolves invoice discrepancies with vendors, suppliers, and contractors;
• Manages vendors suppliers, and contractor's inquiries regarding payment status;
• Monitors project expenditures and individual expenses for reporting purposes;
• Reads, interprets and uses SDMP budget and projections proficiently;
• Identifies wasteful financial practices or opportunities for greater efficiencies and makes recommendations to their immediate supervisor;

The role offers a remote work setup. However, all Manila team members are still expected to be flexible reporting onsite based on business needs.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits for each region:

• Non-taxable Allowances
• Paid Time Offs
• HMO and Life Insurance
• Annual Wellness Subsidy

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with one of our Hiring Managers.
• After the hiring manager interview, candidates are expected to take a WFM exam.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Role Information: EN

Studio: KWM

Location: Asia Pacific, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: Hybrid, Remote

The successful candidate will be part of the dedicated Loan Services team in Manila supporting all aspect of loan administration and operations for a European client.  Responsibilities include

• Asset onboarding including review and analysis of loan documentation
• Accurate inputting and processing of all relevant loan information into the loan administration software
• Day-to-day asset management including booking cash or accrual transactions, making payments, and performing daily position and cash reconciliations
• Lifecycle support of loan trades from the time the trade is posted until settlement including the prioritization of trades that need to close
• Responsible for daily settlements of bank loans, including interfacing with ClearPar, Brokers, Agents, and Trade Counterparties  
• Timely resolution and escalation of all inquiries and issues related to loan processing
• Liaising and coordinating with external clients and internal client services teams to ensure timely responsiveness and resolution to inquiries
• Liaising and coordinating with external third parties such as other Loan Administration team, Borrowers, Lenders, Trustees and Agent Banks
• Review and distribute loan reports as agreed with clients
• Follow established procedures related to loan documentation/processing activities and make recommendations to support process improvement and risk management
• Demonstrate a sound level of understanding of products and processes, both within Loan Services and other IQEQ related services
• Demonstrate a sound level of understanding of how duties relate/integrate with others in the team and closely related teams in IQEQ
• Demonstrate product and technology proficiency

Essential Duties and Responsibilities:

Manages the general accounting and reporting of our shared service center located in Laguna Philippines.   She will also manage the global fixed asset accounting, global cash application, accounts receivable reporting and bank reconciliation process.   

He should ensure that processes are in compliance with corporate SOX and Operational controls are effective. 

He should also analyze KPI’s and performance scorecards to improve efficiency and the level of customer service. He should be able to recommends, design, and implement operational procedures that meets audit standards and improves efficiency

He should also initiate and spearheads special projects

Primary Responsibilities  

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

Specific Responsibilities  

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Operates and maintains equipment used in performing analyses. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheet and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in  meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

Who are we?

ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in-home aged care, and allied health professionals. Thousands of companies (5,000+) rely on ShiftCare to optimise their care delivery through scheduling, invoicing, time and attendance. Our mission is to empower care providers to deliver exceptional care while growing their businesses with ease.

Duties and Responsibilities

We are seeking an experienced Data Analyst and Report Writer to drive data-driven decision-making across our business. Reporting to the Operations and Product Management teams, you will play a pivotal role in consolidating and analysing data from various platforms and creating insightful reports that inform strategic decisions.

As a Data Analyst and Report Writer, you will:

• Consolidate data from multiple systems, including HubSpot, ChurnZero, ChartMogul, SQL databases, and other tools, to provide a unified view of sales, operation, customer success and insights into our product.
• Design, build, and maintain detailed reports and dashboards for stakeholders across marketing, sales, customer success, and product teams.
• Analyse trends and generate actionable insights to improve business outcomes.
• Collaborate with internal teams to identify reporting needs and deliver solutions that align with organisational goals.
• Ensure data accuracy, integrity, and timely delivery of all reports.
• Continuously innovate and improve data processes, leveraging the latest tools and techniques.

Qualifications

We’re looking for a candidate with:

• Experience - At minimum 2-3 years in a data analysis or reporting role, ideally in a SaaS or B2B environment.
• Technical Skills
• Proficiency in HubSpot, ChurnZero, ChartMogul, AWS.
• Strong SQL skills and experience working with databases.
• Familiarity with reporting tools such as Tableau, Power BI, or similar platforms.
• Communication - Excellent ability to present data and insights in a clear, concise, and impactful manner

Octal Philippines Inc. is seeking a skilled Business Analyst to join our dynamic team. In this role, you will be responsible for liaising between business stakeholders and technical teams to identify and document business needs and system requirements. You will play a critical role in analyzing operational processes, recommending improvements, and ensuring that technology solutions align with business objectives. Your ability to translate complex data into useful insights will be invaluable in driving informed decision-making.

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 3 years of experience in ERP system analysis and implementation.

• Strong understanding of business processes and ERP systems.

• Proficiency in ERP software such as SAP, Oracle, or Microsoft Dynamics.

• Excellent problem-solving and analytical skills.

• Strong attention to detail and accuracy.

• Ability to work effectively in a team environment.

• Excellent communication and interpersonal skills.

• Experience with system documentation and user training.

• Knowledge of SQL and database management.

• Ability to manage multiple projects and priorities.

• Familiarity with data security and compliance standards.

• Strong organizational and time management skills.

• Ability to work under pressure and meet deadlines.

• Willingness to stay updated with the latest ERP technologies and trends.