Position: Business Analyst

Work Hours (Client): Mondays to Fridays, Flexible with 2 hours overlap Newfoundland Standard Time (GMT-3:30)

Pay Range: 800-1500 USD/month

Duties and Responsibilities:

• Manage and support reporting needs for sales, account management and marketing department
• Explore automation opportunities for handling data processes
• Validate and ensure the accuracy of data
• Interpret and generate reports, conducting in-depth data research
• Proficient in handling data from diverse sources
• Skill in manipulating and organizing data sets
• Perform marketing analysis using collected data
• Lead and opportunity attribution work
• Event support on dealer lists
• Sourcing and cleansing of data for cold outreach
• Salesforce data quality
• Periodic dealer reporting
• Ad-Hoc data quality projects

• 2+ proven experience as a Business Analyst or similar field
• Proficiency in Salesforce with a strong understanding of reporting and dashboard functionalities
• Proficient in Google Sheets for data management and analysis
• Familiarity with Google Slides, preferred for presentation creation and delivery
• Proficiency in Power BI 
• Ability to work in a fast-paced, deadline-driven environment.
• Salesforce Admin preferred

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

The General Accounting Associate will be in charge of:

• The monthly closing of the books of accounts
• Adjustments/Corrections for all accounts
• Accruals recording
• Bank Reconciliation
• Preparation of financial statements per store level
• Tax reconciliation
• Accounts Reconciliation
• AP and AR Aging and reconciliation
• Preparing the working papers and schedules for every account monthly
• Assisting the External Auditors in conducting their Audit

About the Role

Job Title  : Senior Accounting Associate
Reports to: Accounting Head 
Salary: 20,000-25,000
Work Schedule: Monday - Friday

Summary

• The monthly closing of the books of accounts
• Adjustments/Corrections for all accounts
• Accruals recording
• Bank Reconciliation
• Preparation of financial statements per store level
• Tax reconciliation
• Accounts Reconciliation
• AP and AR Aging and reconciliation
• Preparing the working papers and schedules for every account monthly
• Assisting the External Auditors in conducting their Audit

• Processing of accounts payable and accounts receivables.
• Assure that releasing of cheques is in a timely manner.
• Verify all necessary documents in processing requests for payments.
• Record, organize, and file successful payments received and released. Processing of reimbursements, PCF, and advances.
• Petty Cash Voucher management
• People Management from hiring, coaching, and mentoring.
• Working closely with the Accounting/ Treasury Manager on ad hoc tasks.

The Procure to Pay (P2P) Procurement Business Analyst will be responsible for working with the global procurement organization, IT and Business. The person in this position would be recognized as one of the P2P experts for the Oracle Cloud Procurement modules, i.e., Requisitions, Purchase Orders, etc. The P2P Procurement Business Analyst would liaison with IT and global organizations to ensure a complete alignment and deep understanding of the business goals. The goal is to be a value-added partner to the business to meet procurement needs within Oracle Cloud to enhance the day-to-day processes.

• Provide day to day operation, training and system support for Oracle Cloud Purchasing modules, i.e., Self Service Requisition, Procurement, Sourcing and the related procurement subsystems.
• Work with business users and IT to define requirements for enhancements or new functionality; work with team members to design and solution the applications, participate in unit testing, test scrips preparation, coordinate with business users on system integration testing; assist in planning and executing deployment and provide post-implementation support.
• Work with Oracle support for system issue troubleshooting and improvement opportunities.
• To document processes and provide training to business users when there is change or new functionality introduced.
• Participate and work in global and cross-functional teams for issue resolution, system enhancement and integration support.
• Participate in all procurement related audits as required.
• Additional duties as needed.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Compiles staffing level requirement forecasting and workplace scheduling in call-center environments. Prepares reports to determine call volume, calling patterns, service trends, and staff productivity. Tracks vacation schedules, shift change requests, and monitors new-hire, holiday, and seasonal shift needs. Updates and maintains scheduling database with current information.

What Part Will You Play?

• Begins to develop a base knowledge of workflow/workforce management by assisting higher level Workforce Planning Support Specialists (WPSS) with the monitoring of real-time call volumes, service levels, and off-call activity.
• Assists higher level WPSS(s) by gathering call data for analyses to determine call volume trends, service activity, or resource availability, to forecast required staffing levels and provide reporting to management.
• Acts as a point of contact for scheduling requests such as time off, shift trades, and intraday scheduling changes based on existing schedule requirements.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Preferred Qualifications

• Typically Minimum 2 Years Relevant Exp
• Previous work experience in call center, specifically in a role that was responsible for forecasting call volume and staffing requirements

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Technical - Excel, Access, IEX Workforce Management System , Avaya Call Management System, Hyperion Budgeting Software

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

• Consolidate the accounts
• Prepare and submit tax related reporting
• Prepare monthly report, Profit & Loss Accounts, Balance Sheet
• Keep accurate records for all daily transactions
• Process invoices
• Record accounts payable and accounts receivable
• Update internal systems with financial data
• Prepare monthly, quarterly and annual financial reports
• Participate in financial audits
• Track bank deposits and payments
• Taxation, General Bookkeeping and Audit

• No gender preference
• Not more than 35 yrs. old
• Bachelor Graduate
• Must have experience as an Accounting Staff/Assistant/Officer for at least 1 yr.
• Fresh Graduates and encouraging to apply

Work Schedule:

• Monday to Friday
• Saturday (8am to 12nn)
• 8hrs duty per day

Deployment Area:

• Capella Building, Filinvest Alabang Muntinlupa City

• Salary is negotiable
• With allowances
• 13th month pay
• Holiday
• Mandated Government Benefits

Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

Financial Planning Analyst

Financial Planning Analyst will take a lead role in driving standardized reporting within the Semiconductor Business Unit. The position will also be responsible for Business Partnering and interfacing with operational groups to provide insightful analysis on business units financial and operational performance.

About the job:

• Lead centralized financial reporting initiative for all SBU financials, including P&L, Sales and Margin, and Cash Flow

• Provide various on-going reporting and analysis both to the business unit and senior management. Below are some on-going outputs being managed: (1) Profitability Reports – BU P&L; (2) Product Line P&L and Margin; (3) Controllable report (comparative and trend); (4) Capital Spend (comparative and trend) (5) BU Consolidated Reports (Depreciation / E&O)

• Provide financial leadership to the business unit leadership team, including but not limited to the following: (1) Proactive in driving actions to maximize business opportunities and mitigate issue; (2) Provide timely analysis of financial performance with appropriate bridges showing key drivers for deviations from target; (3) Discuss financial business unit metrics result and measure progress on commitments.

• Advise business unit leadership team on issues, trends and opportunities.

• Work closely with the key team leaders in determining robust assumptions, driving the plan and forecast model, as required.

About you:

• Bachelor's degree in accountancy, CPA, CMA, or MBA an advantage

• At least 3 years of experience in accounting/finance/costing function. Relevant experience in FP&A roles and/or costing and management reporting is required.

• Exhibits a high level of autonomy as demonstrated via independent decision-making, prioritizing own workload and project management skills.

• Strong team working and relationship building skills and excellent communication and interpersonal skills to interact with all levels in the organization.

• Superior analytical and problem-solving skills with a strong orientation for details.

• Experience in using ERP systems is required, BPC and/or SAP (FICO, BW) is a plus.

• Advanced MS Excel and PowerPoint skills; Financial Modelling experience.

• Experience in using MS Power BI a plus.

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values – Customer Focus, Integrity, Innovation, Teamwork, and Results Driven – support us on our mission to improve the safety, reliability, efficiency, and performance of our customers’ products and systems.

We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.

We offer a competitive salary package and a variety of benefits, including Medical, Life, Disability, and Retirement benefits as well as development opportunities like internal Lean Six Sigma Certification.

The Authorize.net Technical Solutions Analyst acts as the main technical liaison to Authorize.net’s key designated clients, providing phone, email, knowledge base & online ticket support.  The Analyst is responsible for owning the ongoing support needs of top merchants and top resellers, and will ensure payment processing, service configurations and payment implementations are functioning optimally, while fostering positive client relationships and interactions along the way. The Technical Analyst role globally represents a primary and secondary line of support for Authorize.net’s products, acting as an escalation path from various internal teams for designated and qualified clientele.  Should a key client or its payment partner encounter any payment related concerns, the Analyst owns driving resolution. This may include assisting new key clients with the initial set up of Authorize.net’s payment services, as well as educating any established designated clients on the use of new cutting-edge offering such as token services, escalating to internal or external groups, or training clients on online business management tools.  Technical Analysts quickly identify and resolve first and second level technical problems while building client relationships with designated accounts, and often work with external departments while tracking open tickets for extended periods of time, interacting with internal Level 3 Product Support and various Product Operations teams. You will be an outstanding teammate who enjoys working with others, including internal engineering and operational teams, to solve demanding customer issues. The size of the CS team creates a varied role with the need for an ability to act in multiple capacities at a time, including as the point of contact for small projects, performing outbound contact campaigns to key clients, and creating reports for managers. Analysts are great teammates with the ability to deliver results in a dynamic and ever-changing environment with superb communication and time management skills. They have excellent customer service skills and the ability to comprehend technical topics and present them to non-technical users.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role Summary: The Client Change Management group works closely with Clients, Client Implementations, Worldwide Technology, Operations, Relationship Management, and Product to deliver effective change management from change initiation through to implementation and benefits realisation. The group is responsible for programme management, project management, and client change as well as business consultancy and business analysis, brought about by strategic direction, client changes, industry regulations, and/or operational efficiency directives. Key Responsibilities include: Act as the key person to manage and effectively facilitate business requirement discussions with clients and internal stakeholders, planning, and execution until implementation. Responsible for the end-to-end project management, as a result of any relevant client-initiated changes, industry regulation changes, and business or operational strategic directives. Support and oversight of daily operational activities and supervise junior Partners within the team, but not a formal management role. Qualifications: College or University Degree and/or proven work experience in the Financial Services Industry. Minimum 6 years of relevant experience with at least 1-2 years in Business Analysis. Basic Knowledge in Middle Office or Financial Instruments including but not limited to Trade Lifecycle is a must. Experience in Project Management is an advantage. Excellent Oral And Written Communication Skills Are Required Highly flexible and adaptable to change Able to serve as a key subject matter expert and mentor to other more junior-level employees Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.  Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. For further information, and to apply, please visit our website via the “Apply” button below.

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Hybrid We have a balanced hybrid working model to ensure you get the flexibility you need and the successful candidate will spend their time between working in the office and working from home. Department: The Client Reporting Team produces a range of reports that cater to diverse client needs. Comprising several sub teams specializing in different reporting types and services, the team collectively handles everything from in-depth performance analyses for board meetings to client-specific and non-financial reports. The team’s expertise ensures that all reports are timely, accurate, and tailored to facilitate informed decision-making for our clients and their stakeholders. Role Summary: The Senior Analyst at Client Reporting is responsible for ensuring timely and accurate various client reports, escalating critical issues, and supervising the day-to-day work of analysts. The ideal candidate will be a proactive communicator, adept at handling internal teams and counterparts, and committed to maintaining the highest standards of accuracy and timeliness in all reports for both preparation and review. The Senior Analyst has general key responsibilities applicable to all teams within Client Reporting. Specific key responsibilities for each team will be noted below. Key Responsibilities: Answer queries from various internal teams and stakeholders such as, but not limited to Relationship Managers, Client Service Delivery Managers, Project Managers and Operational Teams pertaining to assigned reportsEscalate all critical issues to management in a timely manner.Ensure reports are completed accurately and on time.Ensure core procedures and checklists are utilized by partners.Carry out complex tasks and deliver reports with minimal supervision.Review reports and maintain 'Error logs' and 'Issue logs' to ensure all reports are updated accurately and timely.Ensure that Timeliness and Accuracy KPI goals are met by the team.Provide feedback and best practices during the team's RCA (Root Cause Analysis) Discussion every month.Act as an SME who trains, supports, guides, and ensures the team completes all work allocations accurately and timely.Handle operational activities and supervise the day-to-day work of analysts.Manage upper management, stakeholders, relationship managers, and client service delivery managersfor any urgent requests. Board Reporting Team Key Responsibilities Prepare and conduct the initial review of board reports which outlines the comprehensive reports on the fund administration and depositary performance to be utilized by Relationship Managers and/or Client Service Delivery Managers for presentations in board meetings.Responsible for obtaining data used in the reports such as generating Fund Accounting data from GIO or sending data requests to Fund Accounting and Transfer Agency Operational teams. Corporate Secretarial Team Key Responsibilities Prepare and review board report packs, pre and post board meeting documents, and other key information reports to the Board of Directors which are essential to their overall fund oversight responsibilities. This also includes submitting notices and filings to the relevant stock exchanges to comply with the requirements of different regulatory authorities. Client Service Delivery Group Key Responsibilities Prepare client metrics, non-financial reports, and presentations tailored to specific client needs used by Relationship Managers and/or Client Service Delivery Managers for client meetings, service reviews, and general client requests.Generate ad-hoc client-specific and team reports as required. Management Information Statistics Team Key Responsibilities Prepare and review client presentations (Service Packs) from raw data to be utilized by Relationship Managers and/or Client Service Delivery Managers in service review calls. Service Packs include Key Performance Indicators for fund activity and Northern Trust Administration service, Custody performance related data, and Fund Accounting and Transfer Agency specific information.Generate ad-hoc client-specific and team reports as required. New Business Team Key Responsibilities Process requests, answer queries, and maintain and prepare reports daily for new opportunities and liquidations which are received from Relationship Managers, Client Service Delivery Managers, and/or Sales to assist management in scheduling business for the operations business departments.Handle email communications, send out necessary emails, monitor responses, and ensure that all Project Managers have provided their updates and confirmed their inputs for accuracy and completeness which are then reflected on the schedule. Skills/Qualifications: The successful candidate would benefit from having: A College or University degree with at least 2 years of relevant experience in financial services industryUnderstanding of Financial Markets and relevant instrument types.Experience working in Financial Services is essential.Flexibility to work in shifts and/or on a rotational basis.Excellent oral and written communication skills are required. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Talk to us about your flexible working requirements and together we can achieve greater. For further information, and to apply, please visit our website via the “Apply” button below.

Salary: P80,000 to P100,000 (Monthly Package)

Schedule: Monday – Friday  (09:00 AM - 06:00 PM US Eastern Time Zone)

What are we looking for?

Skills Required:

• SEC Reporting experience.
• Strong working knowledge of US GAAP.
• Strong organizational, communication and interpersonal skills.
• Strong work ethic and the willingness to take “ownership” of your tasks.
• Bachelor's Degree (Minimum) or Masters in Accounting or CPA required.
• Public Accounting / Auditing Background preferred but not required.
• Full Cycle Accounting experience including close and financial statements required.
• Strong Skills in QuickBooks and MS Office Required.
• Ability to work under pressure and meet deadlines.
• Self-starter with independent decision-making skills.

 

What will you do?

• Supervise staff and oversee closing of several companies’ books. On a timely basis, analysis specific companies’ activities including agreements, resolutions, other documents and record necessary entries to reflect current transactions.
• Reconcile and analyze books and records and quickly and efficiently adjust books to reflect GAAP.
• Prepare SEC filings such as 10-K, 10-Q, S-1, management discussion and analysis and review of iXBRL while interacting closely with auditors and lawyers.
• Prepare full financial statements and notes to financials including balance sheet, income statement, statement of changes in stockholders’ equity and cash flow statement. Prepare books for monthly  and quarterly reporting.
• Prepare and review audit supporting schedules and complete disclosure and inquiry checklist for quarterly reviews and annual audits.
• Analyze and explain differences from previous quarter. Assist in developing accounting policies and procedures in accordance with GAAP. Assist partners with various projects.
• Documentation of technical accounting memos for recent accounting pronouncements and complex accounting transactions

 

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

A leading financial accounting and consulting firm that specializes in SEC financial reporting and financial accounting services for public companies located domestically and internationally with a strong presence in China. Our team works closely with internal management to provide all aspects of chief financial officer and financial reporting services to companies and we have a strong commitment to client service, quality control, and professionalism. We understand the issues public companies faces and we know how to respond to these issues.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P80,000 – P100,000 (Monthly Package)

Schedule: Monday - Friday (9:00 AM – 6:00 PM EST)

 

What are we looking for?

Skills Required:

• At least 3+ years of experience in data analytics
• 3+ years advanced SQL techniques
• 2+ years experience in data warehouses (BigQuery, Redshift or Snowflake)
• 2+ years experience in Python or a similar language
• 1+ years experience in data modeling tools such as DBT

Nice to Have:

• Experience working for US clients

 

What will you do?

• Help to develop the data analytics pipelines that aggregate data from over ten million companies around the world and feeds into an AI driven platform
• Design and implement data structures capable of modelling data from many sources and store it in such a way that our various engineering groups can properly ingest the data
• Help develop analytics that will be embedded directly in the platform
• Handle the challenges that come with reporting on terabytes of data
• Help with the automation of systems as well as monitoring

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

An AI-powered search and discovery engine built to simplify deal origination.

​Instead of relying on keywords, static company classifications, and historical data, we utilize artificial intelligence (AI) and natural language processing (NLP) to ingest, analyze, understand, and deliver a precise actionable list of right deal opportunities, right now.

#ConnectOS #ConnectOSCareers #TeamConnectOS

 

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

AECOM is seeking a Project Controls Specialist (with billing/invoice background) to be based in Manila, Philippines

Job Description: 

Opportunity phase 

• Support opportunity entry and updating in company’s opportunity tracking system.  
• Supports Go/No Go preparations, forms and gathering information and process, as directed by Project Manager.  
• Review project controls requirements of RFP/opportunity. Provide or obtain project controls support for proposal deliverables, as appropriate for project complexity.  
• Understand proposal pricing approach and support as appropriate. Develop basic capabilities with company standard pricing tools and support as directed.  

Planning phase 

• Coordinate with PM/Project team/contract administration in coordinating contract review process for new contracts, modifications and job closures. Understand and supporting insurance verification process as necessary. 
• Develop familiarity with support review of contract risk types and methods to identify and support management of risk on projects.  
• Understanding of revenue recognition on projects. Investigate/elevate financial project issues such as segmentation, work at risk, and revenue recognition during project setup.  
• Review scope definition documents and support PM with development of Work breakdown structure development (and maintenance during execution), to support proper job setup for cost and schedule development, progress tracking, risk analysis, client billing.  
• Assist in preparing, updating, and monitoring schedules and preparing status reports and staffing curves, in alignment with scope of work and resource, including subcontractors and consultants, planned to execute scope.  
• May coordinate/assist other Project team/procurement in coordinating documentation to support procurement of required sub-consultants and vendors 
• Support PM in development and review of project cost and revenue baseline, based on above elements.  
• Develop knowledge and support coordination of performance measurement and earned value plan and updates during execution. Elevate for review by PC Lead as required.    Understand contractual invoicing requirements.
• Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with Project Manager.  
• Understand necessary components of project setups and be able to initiate and set up projects with Project Manager supervision. 

Execution phase 

• Report development both from templates and ability to develop unique independent reports based on project need. Ability to develop reports based on understanding Project managers need. 
• Integrate cost and schedule data/baseline with company’s enterprise system, to facilitate Projects financial goals  
• Support PM in the coordination of preparation of project reviews 
• Develop proficiency with system and reports to review actual costs, commitments, coordinate cost adjustments, reviewing for coding accuracy.  Identifies cost (and scheduled as needed) variances, investigates root call and elevates to Project Management. Discuss corrective action and role is supporting.  
• Assist Project Manager, as direct, with tracking budget, project costs, labor hours, schedule updates, installed quantities and progress measurements for work to include direct hire and subcontracted work. 
• Measure progress and review performance trends.  Support accumulation of and access to historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting and estimate at complete development (EAC).  
• Support Exposure to progressive performance data and associated concepts and principals.  
• Become familiar with companies financial systems, processes and procedures such as segmentation, work at risk and revenue recognition requirements and processes and be able to align with project status.  
• May coordinate/review/support the development of invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff to support positive cash flow. Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.  Support Project team, with the change control management process and gain insight into rational and importance of change events.  
• Assist PM with support on gathering information to develop trending, forecasting and estimate to complete process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms. 

Closeout phase 

• Review project scope and determine all contractual deliverables have been met, discuss with PM. 
• Coordinate with PM/procurement for closeout of sub agreements  
• Support PM with input of final EAC  
• Support with coordination of final invoice as directed.  
• Performs routine tasks with minimal supervision 
• Under appropriate supervision receives and follows instruction on specific assignment, specialized tasks and possible solutions. 
• Assignments have clear and specific objectives and require the investigation of limited number of variables. 
• Receives/Seeks supervision for application of more complex standard management/administrative techniques, procedures and criteria to assist Project Manager. 

 

·       Review of documents in accordance with provided Work Instructions

·       Process audit report packs in CBE systems

·       Generate and issue certificates

·       Check submitted documents and issue invoice to clients

·       Perform administration tasks in an efficient and accurate manner

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

Salary: P60,000 to P80,000 (Monthly Package)

Schedule: Monday – Friday (Mid Shift, to cover AU and EU)

What are we looking for?

Skills Required:

• Bachelor's degree in related field
• 5 years of Finance Support Experience
• Experience in forecasting and budgeting tools
• Experience in revenue analysis and business intelligence system a plus
• Financial Modelling and strong analytical skills required
• Able to work on a Mid Shift (AU/EU)

Nice to Have:

• Xero, Sin7, Trello, Zendesk
• Other software

 

What will you do?

• Partner various managers providing business support and guidance
• Review and draw conclusion from financial data
• Create ROI analysis on investments
• Support business reviews/presentations (board data, quarterly product reviews, budget presentations, etc.)
• Be a key contributing member of the business staff meetings.
• Provide variance and trend analysis
• Create ad-hoc reporting and analysis including supporting strategic initiatives.
• - 50% of task is AP, AR
• - 50% weekly Financial statement of the projects handled

 

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- Australia's leading house of brands with multiple clients.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Schedule: Monday – Friday (Flexible 7:00 AM- 3:00 PM; 09:00 AM - 05:00 PM)

What are we looking for?

Skills Required:

• Bachelor’s degree in Marketing, Business, or a related field.
• At least 1-5 years of experience in loyalty program management, analysis, or a related field.
• Exceptional presentation skills, convey complex ideas in an accessible and engaging manner. Bring complex ideas to life captivating your audience and leaving them eager to learn more.
• Creative thinking and design skills; work must not just be eye-catching; it's strategically crafted to serve a specific purpose and leave a lasting impression.
• Proficiency in data analysis and visualization tools (e.g. Excel, PowerPoint).

 Nice to Have:

• Strong interpersonal skills required to effectively communicate.
• Excellent organizational and project management abilities.

 

What will you do?

• Become a loyalty program expert. You'll research industry best practices, analyse customer behaviour, and reward usage, and evaluate program effectiveness. Your work will help us refine our programs and make them even more rewarding for our customers.
• Develop and deliver high-quality presentations that effectively communicate insights and recommendations to internal teams and external clients.
• Collaborate with cross-functional teams to understand business goals and gather information for analysing and presenting loyalty programs.
• Provide recommendations for enhancing loyalty program strategies based on data-driven insights.
• Ensure all presentations and reports are accurate, timely, and align with company branding and standards.

 

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

 

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- We provide on-demand resourcing solutions for growing businesses. Extend your core team’s capability with low-cost, specialized talent.

We’ll connect you with experienced, ready-now resources: managed by you, employed by us.  We sources the best-fit people for your needs. We’re experts in loyalty programs, digital and data businesses, and know the right expertise to get the job done.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

WHAT IS YOUR ROLE

As a pricing analyst, you will work on the Content Operations team to deliver operational improvements to content workflows - from file delivery and metadata, through to delivering deal specifics to the finance team.

WHAT WILL YOU DO

• Prepare pricing and file requests from other teams and handles publisher title requests.
• Work with Publisher Partnership representatives to handle onboarding of new publishers.
• Handle the in-flow of new titles and works collaboratively with the publisher partnerships team to devise better practices with publishers.
• Working in ClickUp task management software to action content and pricing-related tasks.
• Margin, content and cost-saving analysis for our large ebook projects.

YOU HAVE…

• 1-2 years; fresh graduates also encouraged to apply and gain experience.
• ClickUp required.
• SQL exposure is a plus! Not a must have.
• You enjoy looking at processes and finding procedural solutions.
• Experience in Excel/Google Sheets.
• Able to prioritise effectively.
• Can collaborate with multiple stakeholders and teams.
• Confident and professional communicator.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus

The Supply Chain Analyst will be accountable for providing support and strategic management to our supply chain consultants within a regional territory.

Responsibilities

• Serve as a supporting partner for the supply chain consultant for projects/initiatives (i.e.: supplier surveys, optimizations, RFPs, supplier sourcing, supplier forums, focus groups etc.)
• Proactively analyze monthly/quarterly supplier data and trends, flagging performance concerns and providing a quarterly side-by-side summary of trends and analysis to the consultants
• Track the results of a supplier optimization and the impact on the program based on recommendations executed by the supply chain consultants
• Audit and validate supplier scorecard metrics in Acumen every quarter raising any discrepancies to the supply chain consultants
• Source new suppliers to support program gaps
• Researching supplier data for the Business Development sales process
• Support the supply chain consultants with supplier performance escalations issues/concerns
• Create supplier RFI/RFP projects
• Support the scoring of RFI/RFP results and recommendations
• Support the supply chain consultants with the preparation for supplier forums/summits (send invitations, track RSVPs, create PowerPoint slides, conduct post-meeting surveys)
• Support the analysis and recommendations of supplier capability projects using HICX, Acumen supplier performance data, RFP/RFI’s, and supplier discovery meetings
• Support the preparation and rollout of the annual Voice of the Supplier (VOS) survey
• Ad hoc projects as needed