Responsible for selling and executing channel sales plans through customer management , channel development activities and selling capabilities. 

Accounts/ Customer Sales Management (60%)

1. Delivery of  accounts revenue and volume targets 
2. Execution of agreed channel and customer KPIs (availability, pricing, display and activations)
3. Regular coverage of accounts in assigned areas to accomplish sales and collection calls
4. Conducts business reviews and negotiations  to drive wet market revenue and availability

Channel Development and Business Building Activities (20%)

1. Creates channel business plans based on market intelligence and competitive information
2. Looks for other channel and customer opportunities to create other revenue sources  or increase  profitability 
3. Leads or  participates in channel projects that will improve customer and shopper experience

Administrative Work (20%)

1. Budget Management
2. Sales forecasting
3. Maintenance of customer database and account records
4. Other sales related administrative work as required

Food Safety & Quality Management:

1. Complies with quality, Halal, health and food safety policy, standards and regulations of the company.
2. Responsible for reporting problems related to Halal, food safety & quality management system to identified authorities.

Other Duties & Responsibilities:

1. Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility,  risk management etc. 
2. Performs other related tasks as may be assigned by the Team Leader.

Proper handling of customer queries as well as on time response to incoming requests. Ensure service level agreements on timeliness and accuracy of postings are met / exceeded. Continuously find ways to drive efficiency and effectiveness by suggesting and implementing process improvements and best practices.

 - Accurate and timely maintenance of customer and vendor data
- Issuance of Intercompany and Adhoc Billing
- Timely bank reconciliation and clearing of incoming payments
- Proper and timely posting/clearing of customer payments against remittance details
- Analysis and timely disposition of outstanding receipts posted as ""On Account"" to customer subledger and consistent follow up with Local counterpart for missing remittance details
- Manages all order requests from creating of Customer contract, sales orders, delivery note and generates billing/invoice
- Provides support to team members for any query or issue related to their process.

 - Graduate of  Finance or Business related bachelor's degree.
- Typically 3-4 years of professional experience especially in the field of order to cash processes.
- Team player, hardworker, and pleasing personality.
- Detail Oriented with strong analytical and communication skills
- Preferably one or more years of work experience in a BPO/SSC set-up
- Must be knowledeable in MS Office and SAP
- Can work independently or under minimal supervision

Intermmediate MS Office (Pivot, VLookup, CountIFs, etc.)
SAP User (1-2yrs)

POSITION DESCRIPTION

Position Title: Employee Engagement Officer

Location: Metro Manila Reporting to: Country Manager

As the Employee Engagement Officer, this role works to improve the level of engagement, satisfaction, and commitment among employees in our organization and assumes complete accountability for designing and implementing strategies and initiatives that foster a positive work culture and enhance the overall employee experience such as Virtual and in-person events. Creativity and relationship-building skills with employees, business leaders, and the community is vital for this role.

A SNAPSHOT OF YOUR ROLE
• Leads in developing strategies, budgeting, and initiatives to promote and achieve a culture of excellence and employee engagement.
• Leads in the development and delivery of the organization’s calendar of activities such as Birthdays, Anniversaries, Monthly Events, Community Service, and other morale-building activities.
• Interact and collaborate effectively and positively with individuals of all levels of the organization, including the employees themselves to ensure the organization is showing appreciation and recognition for its employees.
• Work with the Marketing team and other related departments for site-wide communications, promotional materials, upcoming events, activities, and social media posting.
• Utilise appropriate and available communications channels to ensure key messages reach target audiences at agreed intervals, in line with corporate guidelines.
• Keep accurate records, produce reports and provide statistical data for analysis and performance management purposes.
• Expected to support key internal and external relationships with (but not limited to):

o Suppliers
o Change & Capability Team
o Manila Operations
o Internal business counterparts

A BIT ABOUT YOU
• At least 3 years of Employee Engagement experience
• Experience in BPO setting is a plus!
• Good communication skills
• Must be willing to work onsite

WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
• Collaboration
• Impact
• Passion
• Transparency

Join the A-Team and experience the A-Life!

A SNAPSHOT OF YOUR ROLE

You’re the genie that fulfils our customer’s needs.  As an Image Processing Operator, you must represent our company well by being responsible, punctual, and motivated to go above and beyond the call of duty.  You must also be highly detail-oriented and organized with good problem-solving abilities.  It is also important that you display excellent verbal and written communication and interpersonal skills.  Your day could see you:

• Accepts personal responsibility for the quality and timeliness of work.  Can be relied upon to achieve results with little need for supervision.
• Adapts easily to changing business needs, conditions, and work responsibilities.  Adapts approach, goals, and methods to achieve successful solutions and results in dynamic situations.
• Is thorough when performing work and conscientious about attending to detail.
• Complies with policies, procedures, workflows, and instructions.
• Displays a high level of effort and commitment towards performing work; demonstrates responsible behaviour.
• Makes timely decisions even under ambiguous circumstances or when data or information is limited.
• Earns the trust, respect and confidence of team members and customers through consistent honesty, forthrightness, and professionalism in all interactions.
• Understands and follows applicable legislation, regulations, and other standards to establish and/or maintain a safe work environment.
• Is self-directed and motivated and can work effectively with freedom from control or influence of others.
• Sees details in words, numbers, pictures, and graphs quickly and accurately.
• Sets well-defined and realistic personal goals; monitors progress and is motivated to achieve; manages own time and deals with stress effectively.
• Focus on the task at hand and desired outcomes and how best to achieve them.
• Provide feedback to Team Leader in relation to knowledge gaps etc if 2nd level operator is achieved within employment.

A BIT ABOUT YOU

• Associate degree or education equivalent.
• Call center: 1 year (Preferred)
• Technical support: 1 year (Preferred)
• Must be computer literate.
• Must pass a background check.
• Reliable, punctual attendance is an essential function of the position.
• Problem-solving and critical thinking skills.
• Demonstrate initiative with the ability to multi-task and detail oriented.
• Prioritize and effectively manage time.
• Positive attitude and excellent interpersonal skills.
• Good judgment and independent decision-making.
• Work effectively with windows-based computer systems.
• Effectively interact in a professional and courteous manner with customers.
• Proactive personality and self-motivator.
• Must be able to navigate more than one site at a time.
• FLEXIBILITY IS NEEDED (i.e., shifting working hours and weekend shifts)
• Quick learner with the ability to absorb information on products offering and communications.
• Able to ask help when unsure and escalate as necessary.

Join the A-Team and experience the A-Life!