Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results.

• Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.

• Identifies and documents business strategies, objectives and drivers.

• Analyzes and documents business processes and metrics, and identifies improvement opportunities.

• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.

• Re-engineers processes to deliver greater effectiveness and efficiency.

• Identifies/documents how applications and systems interact to support business processes.

• Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.

• Uses knowledge of systems and industry requirements to develop or modify complex information systems.

• Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Ensures that the changes made by programmers are correct. Conducts tests using client data to be certain client needs will be met. Verifies through testing that changes made by programmers to one part of the application do not impact other parts. Reports and reviews testing results.

• Trains internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience.

• May mentor, guide, advise and or check the work of less experienced Business Systems Analysts.

• Considers the business implications of the application of technology to the current business environment.

• Performs other related duties as required.

WHAT YOU WILL BRING:

• Must have skills/experience: Solid experience in Business / Systems Analysis and ServiceNow domain experience

• Nice to have skills/experience: Banking domain experience

• 5-8 years relevant work experience

• Hybrid setup and must be willing to report to the office twice a week. Office location is Ecoplaza Bldg, Magallanes, Makati City

• Must be willing to work on a night shift (9:00pm to 6:00am Manila Time - Weekdays)

• College Undergraduates and Non-Bachelor Degree holders with relevant skills/experience are welcome to apply

• Knowledge of FIS’ products and services (trainings and orientation will be provided)

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development)

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization

• (e.g., executive, management, individual contributors)

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Excellent analytical, decision-making, problem-solving, team, and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Is resourceful and proactive in gathering information and sharing ideas

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Inventory Accounting Analyst is responsible for managing the inventory accounting functions of U-BIX Corporation. This role involves ensuring the accuracy and integrity of inventory records, analyzing inventory transactions, reconciling inventory accounts, and supporting the month-end close process.

Key responsibilities:

• Review and analyze inventory transactions to ensure accuracy and completeness
• Perform regular inventory reconciliations to identify and resolve discrepancies
• Assist in the preparation and analysis of inventory-related financial reports
• Collaborate with cross-functional teams to improve inventory control processes
• Support the month-end close process by preparing and posting journal entries
• Assist in the implementation and maintenance of inventory management systems
• Conduct periodic physical inventory counts and ensure proper valuation of inventory

The ideal candidate for this position has strong analytical skills, attention to detail, and a solid understanding of inventory accounting principles and practices.

• Bachelor's degree in Accounting, Finance, or related field
• At least 2 years of experience in inventory accounting or related role
• Proficiency in Microsoft Excel and other accounting software
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Ability to work independently and collaboratively in a team environment
• Knowledge of inventory management systems and procedures

ONLY OPEN TO FILIPINO CANDIDATES

Position: Data Analyst
Company/Client: Oma's Pride
Company Website: http://omaspride.com
Work Hours (Client): 8 am to 5:30 pm EST, 1 hour break, Mon. - Fri.
Work Hours (MNL): 9 pm to 6:30 am MNL, 1 hour break, Mon. - Fri.
Holidays: Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year’s Day.
Pay Range: $800-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD


Company/Client Overview:

Oma’s Pride is a 4th generation family owned and operated premium natural, raw pet food manufacturer. A trailblazer since the the 1990’s in feeding raw, and maintaining as one of the best quality food one can feed their pets, Oma’s Pride is scaling at a rapid pace in the e-Commerce, wholesale, distribution, and retail channels. At such rapid scaling with a lean team it requires unique talent to assist in this exciting period of growth, and that’s where you come in.

The ideal candidate is one that is data-driven, adaptable, organized, and is a go-getter. This candidate will be working closely with the Technology and Finance teams. This ideal candidate has the knowledge and experience working with large data sets utilizing spreadsheet functions and macros, is able to effectively report and communicate in professional, detailed, and concise manner across internal members and to partners.

Duties and Responsibilities:

1. Project Management Assistance and utilizing PM tools to track deadlines and deliverables. 

2. Create and maintain financial audits and reporting

• Sale refunds, chargebacks, and credits to identifiy mistakes 
• Weekly sales scorecard per channel to compare costs and revenue and identify gaps. 
• Routined monthly data entry from various sources for already built models 
• Inventory reporting 

3. Write professional emails and correspondence to clients, partners, and internal team members. 

4. Maintain clear and effective communication to ensure tasks are completed in a timely manner

Minimum Requirements:

• At least 2-3 years of experience as a Data Analyst
• At least 1 year of experience in Project Management.
• Ability to organize tasks, manage priorities, and ensure multiple projects are on track and meet deadlines.
• Strong written and verbal communication skills for effective collaboration and follow-up.
• Google Suite experience is required with knowledge of building tables, graphs, formulas, and data validation.
• Strong knowledge of financial reporting and analysis.
• NetSuite experience is strongly preferred, but open see if experience in other ERPs are transferable.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.
• Ability to work confidentially.

**LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES**

Job Title: Equity Analyst
Working Hours: M - F 9 AM-5 PM EST for training; flexible after training
Salary: $1,000-$1,800 per month

Company Overview

We are a platform for financial data, company-specific metrics, company research, and beautiful data visualizations for investors.

About the Job

As an Equity Analyst, you will be responsible for analyzing and interpreting market trends, financial statements, and economic reports to provide valuable insight into the performance of a company's equity. You'll also help identify investment opportunities, develop financial models, and conduct research to support our client's investment decisions.

Responsibilities

• Analyze financial statements, balance sheets, and income statements to provide valuable insights to clients
• Data entry
• Data management
• Analyzing and compiling public company financial data
• Keeping our database up to date on a quarterly reporting basis
• Processing customer company or data requests
• Understanding and updating company data if and when financial reporting changes

• Has Minimum 2 years of experience in equity analysis or a related field
• Proficient with Google Workspace and Microsoft Office
• Has a background in Finance and Accounting
• Ability to work independently and in a team-oriented environment
• Strong attention to detail; and ability to manage multiple priorities
• Background in finance and accounting, preferably in financial reporting, financial analysis, and/or equity analysis
• Strong attention to detail and ability to take initiative

Senior Business Analyst, Salesforce is responsible for supporting the reporting and analytics function of Business Development, Lead Management and the Marketing team.

Your main area of focus will be to manage the database source for the all users and in building a complete picture of all activities within the CRM, ensuring our CRM (Salesforce) is the one-version of the truth for all data across BD and Marketing. A clean CRM with good data will help to reach our company’s revenue goals.

Responsibilities

• Partner with BDE, ISRs and Lead management for activities to ensure accuracy of data in AGS 360.
• Develop and maintain strong relationships with BD Team within assigned region by being tightly aligned with the target accounts, activity, and goals.
• Assist in database mining, Accounts management and database clean ups.
• Assist and guide Lead gen associates in gathering requested data, intelligence and relevant information as exported from the SF database.
• Assist in report and dashboard creations, exports and imports requests from stakeholders for relative BD, Marketing or Lead Management consumption.
• Monitor and report on data quality, finding ways to improve this through clear data definitions, process definitions and guidelines.
• Work with stakeholders to gather detailed requests for improvements or changes to the systems
• Partner with relevant stakeholders such as the AGS 360 Admin team and BD Specialist for platform related innovations, enhancements, and projects.
• Support inbound lead management activities when required.
• Manage Employee Access in Salesforce such as New user account creation, deactivation, re-allocation, assigning access levels, etc.
• Partner with BDE and ISRs for activities related to tools usage and management.
• Assist in Salesforce Dashboard management, clean ups, reviews, and other reporting tasks as needed.
• Managing Salesforce database by Creating/Updating/Deleting/Merging Salesforce records
• Create automations in Salesforce via Process Builder/Workflow/Flow
• Manage 3rd party integrations such as Tableau CRM, Hubspot, D&B Hoovers
• Create validation rules and layouts inside Salesforce.
• Create automations, process improvement processes and innovations within SF to improve business processing and improve user experience.
• Manage, action and status assigned tickets and requests by stakeholders in a timely manner.
• Monitor Salesforce new functionality releases which would be beneficial to the company.
• Meet with stakeholders to gather requirements and propose an optimal solution using Salesforce.
• Create and manage email alerts either via condition or frequency.
• Troubleshoot issues in Salesforce such as Automation failures, user issues or within capability troubleshooting.
• Assist AGS360 Salesforce team, Marketing team, Business Development team, Lead Management team with within scope ad hoc tasks such as DB builds, report setup, upload and exports, modification and basic new user trainings.
• Performs other related duties and tasks defined by the team on a case-to-case basis (within scope)

Job Title:

Job Type:

Experience Required:

Education Required:

Travel Requirement:

Are you curious, motivated, and forward-thinking? At FIS, we value diversity and believe in creating an inclusive and supportive work environment. We invite individuals from all backgrounds, including elderly, refugees, people with disabilities (both visible and invisible), LGBTQIA+ individuals, veterans, and more to apply. We are a team that is open, collaborative, entrepreneurial, passionate, and above all, fun!

What you'll be doing:

• Implementing and monitoring Windows Patching processes in different environments
• Identifying and resolving system problems, completing audits, and implementing improvements
• Working with project managers, account managers, and relationship managers to enhance support services and resolve client escalations
• Collaborating with other client support managers to drive process and productivity improvements
• Leading the development of client support programs and process enhancements to improve external customer service
• Monitoring and reporting key performance indicators on a daily, monthly, and yearly basis
• Performing other related duties as needed

What you bring:

• Knowledge and experience with Windows operating systems and related hardware and utilities
• Familiarity with management reporting, operational procedures, and management information systems
• Excellent verbal and written communication skills, catering to technical and non-technical audiences
• Strong decision-making, problem-solving, team-building, organization, negotiation, conflict management, and time management skills
• Ability to effectively negotiate and handle complex, confidential, and sensitive information
• Capacity to work closely with executive management, providing essential information and making recommendations
• Willingness to share technical and industry knowledge and expertise with others

What we offer:

• A competitive salary and comprehensive benefits package
• A positive and motivating work environment with dedicated and supportive colleagues
• Various career development tools, resources, and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For specific information on how FIS protects personal information online, please see our Online Privacy Notice.

Sourcing Model

Recruitment at FIS primarily works on a direct sourcing model. We do not accept resumes from recruitment agencies that are not on our preferred supplier list. FIS is not responsible for any related fees for resumes submitted through agencies or any other third parties.

#pridepass

Conduct industry and market research for global pharmaceutical and life science industry;

• Support investment banking transactions including: pitchbook preparing, roadshows, due diligence, business/asset valuation, investors relations, etc.;
• Business development activities to support for global client expansion;
• Publish industry reports (for analyst position only)

You will

• Work with top global entrepreneurs, venture capitalists, bankers etc.;
• Develop insights on key trends and life science technology;
• Gain exclusive working experience on licensing, M&A and investment advisory;
• Participate in regular training and team building.

• Excellent communication skills in English, both written and verbal;
• Medical professional or medical background is preferred;
• Overseas education background or working experiences is a plus;
• Strong attention to details with well-developed analytical skills.
• Efficient with data-driven research and report writing;
• Passionate and knowledgeable about life science, venture capital and M&A

Salary: P30,000 to P45,000 (Monthly Package)

Shift: Rotating Schedule

What are we looking for?

Skills Required

• With 1.5+ years of experience in a service desk environment
• Knowledge of supporting Microsoft technologies, including MS Office suite, Exchange Office 365, and Windows 10
• Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony and mobile devices
• Exposure to Ticketing Tools and Active Directory
• Excellent technical and troubleshooting skills

Nice to Have:

• Exposure to Servicenow, Salesforce, Share Point and Point of Sales (POS)
• Familiarity with ITIL Foundation
• Knowledge of the Retail Industry

 What will you do?

• Delivering first level support in a Service Desk environment. Handle calls professionally, courteously, and effectively, adhering to standard procedures. Address intermediate technical issues based on experience and expertise
• Manage application deployment using approved software tools.  Ensure strict compliance with licensing and maintain accurate inventory records
• Own incidents and requests until resolution, keeping customers informed and collaborating with relevant teams for solutions
• Handle intermediate-level administration for all systems, including VPN support and phone/voicemail management. Address information security threats and guide junior staff in security administration across various platforms
• Recommend and schedule hardware and peripheral improvements, upgrades, and repairs
• Ensure hygiene of incidents and requests in the CWR’s incident management system, adhering to all quality and regulatory standards
• Ensure all relevant processes within the responsibility area are well-documented and current

 Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage, and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

The client is an Australian company operating a chain of retail pharmacies both locally and internationally generating billion dollars in revenue. The company is one of Australia's largest pharmacy retailers with over 500 stores in Australia and employs over 20,000 staff.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

JOB DESCRIPTION

The People and Culture Advisor plays a vital role in fostering an environment where our people thrive, and our organization excels. The mission of the P+C Advisor is to provide a seamless and delightful employment experience for our workforce, and to champion the well-being and professional growth of our employees.

Reporting to the People & Culture Lead, this role will be involved in responding to day-to-day P&C queries, supporting processes, administration and systems to provide an amazing employee experience. You will support onboarding, learning and diversity, recruitment and contribute to a positive workplace culture that supports the overall success of our organization.

As P&C Analyst, you will be responsible for:

• Facilitating the onboarding process for new hires, ensuring a smooth integration into the technology consulting environment
• Act as a point of contact for employee inquiries and concerns, providing timely and appropriate resolutions.
• Being a culture champion and striving to foster a positive and collaborative team culture
• Support HR initiatives aimed at fostering a positive and inclusive workplace culture.
• Assist in organizing team-building events and initiatives
• Coordinate and track professional development initiatives, including technical training programs and certifications.
• Provide administrative support to the HR team, including scheduling meetings, preparing reports, and managing departmental documentation.
• Utilize HRIS tools to maintain and update employee records, ensuring data accuracy and compliance.
• Generate reports and analytics to support HR initiatives and decision-making.
• Stay informed about changes in employment laws and regulations, ensuring the company's HR practices remain compliant.
• Assist in managing relationships with external vendors and suppliers.
• Own company Merchandise ordering
• Own organisation of company awards (ordering and delivery) and company wide events

Position : Accounting Operations Analyst 2

Working Hours : 8:30 AM to 5:00 PM US Pacific Time (PST)

Duties and Responsibilities:

• Maintain accounting and financial files, including financial workbooks, property spreadsheets, and trackers
• Work with Property Managers, Asset Managers and other accountants to enter information into financial workbooks
• Assist with monthly reporting process
• Check emails daily (manage personal inbox, accounting inbox)
• Perform other duties as assigned
• Analyze financial data and provide support for accounts payable and accounts receivable processes, including A/R analysis, collections, and vendor inquiries.
• Update ACH information and assist with tenant billings as needed.
• Preparing balance sheet reconciliations and budget-to-actual explanations, creating invoices and
  posting charges to tenant ledgers
• Provide support for month-end, quarter-end, and year-end close and reporting, including
  generating, modifying, preparing, and formatting monthly financial reports for the company properties
• Maintain accurate and organized documentation in electronic filing systems, including
  maintaining the Accounting Dropbox folder hierarchy and integrity.
• Collaborate with internal and external stakeholders to resolve issues and address inquiries in a
  timely manner.
• Work on ad hoc projects and initiatives as needed, including projects where there may be
  ambiguity or which do not have clearly established processes to reference
• Maintain and update accounting and financial information in the prescribed standards and
  systems
• Flexibility to support several different teammates within the Property Accounting department
  and to prioritize and balance different responsibilities
• Effectively and clearly track and communicate the status of workflow tasks to supervisors
• Prepare journal entries (tenant charges, receipts, payables, accounting-related journal entries or
  reclasses) within our accounting system, including providing adequate supporting
  documentation.
• Set up financial and accounting information

• Bachelor's degree in finance or accounting.
• CPA is preferred.
• 2+ years of relevant experience in finance, financial operations, accounting, or related field.
• Strong knowledge of debits and credits and bookkeeping entries
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively.
• Strong Microsoft Excel skills
• Accounting system experience preferred
• Proficient in other Microsoft Office programs: Word and PowerPoint.
• Excellent English verbal and written communication skills.
• Team player who is organized, proactive, and works well with others
• Comfortable working in a high-growth organization with a sense of urgency

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Reports Analyst of Workforce Management plays a pivotal role in supporting the collection, analysis, and reporting of workforce data. This role involves generating, maintaining, and analyzing workforce reports, providing actionable insights to drive operational efficiencies and support strategic decision-making across the organization's global operations.

As Reports Analyst of Workforce Management, You Will…

• Generate and maintain a suite of workforce management reports, dashboards, and data visualizations using various tools such as Tableau, Power BI, or similar platforms
• Collaborate with stakeholders to understand reporting requirements and ensure that reports align with key performance indicators (KPIs) and operational goals
• Analyze workforce data, trends, and metrics to identify patterns, anomalies, and areas for improvement in workforce planning and resource allocation
• Conduct regular audits to ensure data accuracy, completeness, and adherence to established reporting standards
• Support cross-functional teams by providing actionable insights derived from workforce data analysis, facilitating informed decision-making
• Assist in the development and implementation of reporting enhancements, automations, and process improvements to streamline reporting capabilities
• Prepare and present reports, analyses, and recommendations to stakeholders, highlighting key workforce insights and potential areas for optimization

As Reports Analyst of Workforce Management, You Have…

• Bachelor's degree in Data Analytics, Business Administration, Statistics, or a related field (relevant certifications in reporting tools or data analysis are advantageous)
• 1 years of experience in a similar role focused on workforce management reporting and analytics within a global business process environment
• Proficiency in SQL, data querying, and database management systems to extract, manipulate, and analyze workforce data
• Understanding and concept of Workforce Management
• Strong analytical skills with the ability to interpret complex workforce data, identify trends, and generate actionable insights
• Excellent attention to detail and data accuracy, ensuring that reports and analyses are reliable and align with organizational objectives
• Effective communication skills to convey findings, recommendations, and insights to stakeholders in a clear and concise manner
• Time management and organizational abilities to handle multiple tasks, prioritize responsibilities, and meet reporting deadlines
• Proficiency in reporting tools and data visualization software (e.g., Tableau, Power BI, Excel) to create and maintain reports and dashboards is a plus

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

WHAT IS YOUR ROLE

As a Reporting Analyst, you will be responsible for helping drive critical business decisions by gathering data, designing reports and performing analyses. You will communicate these results to management and often provide suggestions based on your findings.

WHAT WILL YOU DO

• Develop and manage staffing schedules to ensure adequate coverage while considering peak times and fluctuations in workload.
• Analyze historical data and trends to forecast staffing needs and make proactive adjustments.
• Collaborate with department managers to understand staffing requirements and optimize schedules accordingly.
• Monitor real-time performance metrics and make timely adjustments to schedules as needed to maintain service levels.
• Generate regular reports on workforce performance, trends, and efficiencies.
• Create business reports that provide insight into key data points.
• Communicate the results of data analysis in written and verbal form to managers
• Support various departments, including Client Success, in reaching their goals through analysis
• Generate ideas for process and service improvement planning
• Produce daily, biweekly,  monthly, and ad hoc internal reports
• Use trends and reports to forecast requirements
• Ensures that all reports originating from the department are accurate and reliable.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.

YOU HAVE…

• One to three years of experience as an analyst (Data, Reporting, Financial, Workforce, etc)
• Experience in using CRM and other similar applications or tools
• Intermediate to Advanced knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications
• Ability to create pivot tables, graphs and charts
• Analytical skills that allow for the development of data-driven reports
• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Tendency to pay close attention to small details that could impact results
• General knowledge of business operations, objectives, strategies, process and information flow

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus

Today we have a unique opportunity for a talented Product Owner/Business Analyst to join our team to ensure technical solutions meet business needs and requirements.

RESPONSIBILITIES

• Gather & document customer requirements, map them to platform capabilities, and build solution architecture.
• Collect Software Requirements, including writing use cases, constructing workflow charts, and diagrams.
• Create 'as is' and 'to be' process maps.
• Provide recommendations for process improvements.
• Identify strengths and weaknesses in the current client systems and processes.
• Hold continuous communication flow with external stakeholders.
• Take full ownership of project and software support documentation.
• Analyze and design the Shopify system.
• As a Senior team member provide learning support to more junior colleagues. 

As a Print Marketing Analyst, you will be working closely with the Print Marketing Manager in spearheading the development and execution of exciting marketing strategies. You will be able to unleash your creativity in the world of catalog and direct mail marketing while leading and managing thrilling catalog projects and collaborating with agencies, vendors, and cross-functional teams. You will also be able to dive deep into data analysis and competitor trends, providing valuable insights to fuel our success. If you're passionate about what you're reading, this is the perfect role for you!

What you'll be doing:

End-to-End Process for Catalog & Direct Mail

• Determines drop dates and circulation forecast.
• Ensures team receives circulation input, prospect signoffs, and results on time.
• Schedules and leads catalog kickoff meetings to ensure accuracy of drop date/page count calendar and that vendor data is delivered on-time and accurately.
• Creates matchback schedule.
• Updates matchback calendar on Confluence.
• Creates QR code requests.
• Creates coupon codes and checks for accuracy.
• Sends info for LDC paper signoff & LOL file approval.
• Manages catalog drop date/page count calendar, including creating version codes and inkjet messages. 
• Manages squinch process.
• Manages implementation of digital catalog.
• Manages seed list.
• Manages ad hoc requests such as Postal Appends project.  
• Coordinates with eCommerce and Creative teams on end dates.
• Manages requestor page with eCommerce.
• Manages creative requests for direct mailers.
• Updates Outlook Integrated Calendar with drop date information & other key dates

Catalog & Direct Mail Budget & Expenses

• Creates cost forecast and ensure accuracy of expense metric.
• Manages expense metric, flags issues, and makes recommendations to pivot or preserve expense metric when applicable.
• Works with Marketing Leads on Revenue Build-Up, create vectors and projections as needed.
• Tracks invoices, provides summary of costs and COGS.
• Approves invoices and submits to Accounting.
• Sends postage estimate to Finance for payment.

Catalog & Direct Mail Operations

• Manages & executes day-to-day catalog & direct mail operations
• Leads weekly catalog meetings.
• Manages meeting agenda and follow up action items.
• Takes and distributes meeting notes to the team.
• Point person for questions and giving updates to cross-functional partners.
• Daily point person for all vendors.

Catalog & Direct Mail Data Management, Reporting, & Analysis

• Business Data
  • Ensures data from the Data Insights team is delivered on time and accurately.
  • Analyzes data including A/B tests, draws conclusions, and shares with the broader team.
  • Builds performance reports and presents business reviews.
  • Creates discount analysis for planning and analysis.
  • Competitive Analysis: Summarizes Belardi trends for team meetings and as needed.
• Vendor Data
  • Ensures accuracy of FTP Connection.
  • Sends hotlines, requests, and suppression files to various vendors.
  • Sends coupon codes to CCC.
  • Sends order data to Postie and other vendors as needed.
  • Sets up matchback file format and business rules.

Vendor Management & Communications

• Main point person for all vendors and other external partners.
• Set up meetings if needed.
• Manages agenda, takes, and distributes notes to team.
• Manages ROI and contract renewal.
• Manages contract approval process.

Performs other duties that may be assigned from time to time.

What you’ll do:  

• Develop and execute effective marketing strategies for catalog and direct mail initiatives.
• Take ownership of end-to-end processes, leading and managing catalog projects from concept to completion.
• Collaborate and maintain clear communication with agencies, vendors, and cross-functional teams involved in print marketing efforts.
• Conduct thorough analysis of data and competitor trends, translating findings into actionable insights.
• Use tools like Excel, Google Analytics, PowerBI and other platforms to pull performance reports, complete analysis, and share findings with the marketing team.
• Prepare comprehensive reports to evaluate the success and impact of print marketing campaigns.

What we’re looking for:

• Bachelor’s degree preferably in Marketing, Business, Communications, or other related
• Minimum one (1) year of relevant experience in project management experience with an eCommerce brand
• Strong Excel and analytical skills and ability to use data to drive decision-making.
• Strong attention to detail and excellent proofreading skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication and collaboration skills.

Nice to have:

• Experience in Print Marketing such as executing direct mail campaigns or managing catalog projects.

Location: The Print Marketing Analyst position is a remote working position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be willing to attend occasional in-person meetings depending on the status of the pandemic.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Job Title: Power BI Business Analyst

Salary Range: 900 USD to 1800 USD

Schedule: M-F, flexible working hours and overlap of 4 hours for client calls, EST timezone (9am-5pm is the company operating hours)

About the Client

  The clients started their first FP&A roles in 2017. From day one, they were excited to make an impact on the job and become leaders in their space. They quickly found out that even the best teams are weighed down with manual processes causing teams to spend most of their time collecting and cleaning data, not analyzing that.

Over the next half-decade, they spent their time working with various finance teams to learn and implement the best no-code automation, analytics, and AI tools to completely transform the way finance teams do their work. Today it is the company’s mission to empower finance teams everywhere to unlock the power of automation and analytics that is at their fingertips.

About the Role

The Power BI Business Analyst role involves client interactions while designing and maintaining solutions and dashboards.

Responsibilities:

• Engage with clients to understand their requirements and provide effective solutions.
• Collaborate on project scopes and objectives with clients.
• Design, develop, and maintain Power BI solutions and dashboards.
• Implement Data Analysis Expressions (DAX) for effective data modeling.
• Utilize SQL for data extraction, transformation, and loading (ETL) processes.
• Possess strong business acumen to understand clients' cash flow, income statements, and balance sheets.
• Interpret financial reporting requirements within a business context.

Requirements:

• Minimum 2 years of relevant experience; emphasis on skill level.
• Above average to excellent communication skills
• Proficient in Power BI, DAX, SQL, and Data Modeling.
• Strong understanding of how businesses analyze cash flow, income statements, and balance sheets.
• Familiarity with financial reporting and its alignment with business objectives.

Description

MyDeal is a leading Australian online retail marketplace that focuses on providing “everything for your home” (furniture, homewares, garden, appliances and more). Founded in 2011, MyDeal has brought Australian shoppers the biggest brands, the best deals, discounts and sales on an extensive range of home and lifestyle products. Since September 2022, MyDeal has been a part of Woolworths Group, Australia and New Zealand’s largest retailer. Our partnership with Woolworths Group continues our shared commitment to provide great value, quality products and convenience for our customers.

As a Quality Analyst, you will play a pivotal role in ensuring that our customer service representatives consistently deliver exceptional service and adhere to established quality standards. Your primary responsibility will be to monitor, assess, and improve the quality of customer interactions, contributing to the overall success and customer satisfaction of our organization.

Responsibilities

• Quality Monitoring: Conduct regular evaluations of customer service interactions, including phone calls, and email communications. Assess agents' performance against predefined quality metrics and criteria.
• Feedback and Coaching: Provide constructive feedback to customer service representatives based on evaluation results. Conduct weekly call calibration sessions / ticket reviews with various teams 
• Data Analysis and Reporting: Analyse  quality data and generate reports to identify trends, patterns, and areas for improvement. Provide regular reports to management with recommendations for enhancing customer service quality. 
• Process Improvement: Collaborate with cross-functional teams to identify process improvements and best practices that can enhance the customer experience. Participate in the development and refinement of call scripts and service workflows.
• Compliance and Standards: Ensure that agents adhere to company policies, procedures, and compliance regulations. Issue an incident report for quality violations. Work closely with the Customer Service Manager to ensure new hires are well-prepared to meet quality standards.
• Customer advocacy: Advocate for the customer within the organisation , ensuring their needs and feedback are considered in decision-making processes related to service quality.
• Best Practice  Bank: Build a collection of best practice calls and emails for demonstration and training purposes.
• Others: Provide support in any additional ad hoc tasks that may be required by the management that will support Operations performance.

• Availability and willingness to work full-time on-site is required.
• Proven experience as a Quality Coach, Quality Assurance Specialist, or similar role within a contact center environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Able to build a high performing quality team
• Achieve all KPIs set
• Proficiency in using quality monitoring tools, Google sheet or Excel, and call center software.
• Detail-oriented with a focus on accuracy and consistency.
• Ability to provide constructive feedback and coaching to agents.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work shifts, including weekends, and holidays, as needed.

WHAT IS YOUR ROLE

• As a Senior Implementations Analyst, you will be responsible for providing an awesome onboarding experience for Boldr’s new clients, and supporting various initiatives to optimize the processes of our existing client base.
• You will act as a Project Manager and collaborate with internal and external stakeholders to ensure that each client is fully set up with their staffing, documentation, and technological needs.
• Your tasks will include communicating with clients, creating and overseeing Project Plans, building and structuring documentation for knowledge bases and in making sure that the tasks are effectively handed over to the appropriate departments.
• As a Sr. Implementations Analyst, you will also be responsible for acting as a consultant for our clients’ and internal team’s business solutions needs.

WHAT WILL YOU DO

• Take a deep dive and perform audits on the client's systems and processes.
• Create new and modify existing process documentation for workflows within the defined scope of work.
• Proactively identify opportunities for process improvement and optimization.
• Provide support in designing the onboarding and training approach for newly built teams.
• Lead all process and systems-related training for stakeholders.
• Perform internal and client-specific ad hoc tasks as needed Stakeholder Onboarding and Consulting.
• Take point in performing staffing, process, and systems audit, and provide recommendations based on findings.
• Lead necessary handover sessions and post-implementation reviews for a smooth transition of operations to necessary departments.
• Build templates and frameworks for executing solutions-related deliverables, and act as a consultant for process and tech optimization across Boldr’s new and existing client base Project Management.
• Take point in the planning, execution, monitoring, and closing of client implementations and internal projects - Kick-off new business implementations/projects, and facilitate all internal and client communications throughout your involvement.
• Create, execute, and revise Project Plans as necessary to meet changing needs and requirements.
• Define success and milestones for every project and implementation Monitor the progress of ongoing projects and properly escalate all challenges as needed.
• Fluent in Mandarin
• Work in Chinese time zones
• Able to translate product documentation from English into Mandarin
• Onboarding new clients in China
• Continuous support and communications for clients in WeChat group
• This is not a sales quota-carrying role

YOU HAVE...

• Bachelor’s Degree in any field you’re passionate about.
• Fluent Mandarin
• An ability to understand and communicate complex ideas to clients and colleagues, both verbally and in written form.

• 4- 5 year of experience on implementations or Project managment.
• Proficiency in using cloud-based applications such as Google Drive, Google Sheets, Google Docs, Google Analytics.
• At least 3 years of experience in project-tracking and management.
• An experience or knowledge on project management tools.
• Familiarity on any Helpdesk, CRM, and/or business intelligence software.
• Moderate or high proficiency in using cloud-based applications such as Google Drive, Google Sheets, Google Docs, Google Analytics
• Ability to accept feedback gracefully and with an open mind.
• An analytical and critical thinker, with an eye for even the most minute of details
• Able to multitask and prioritize with minimal supervision
• Proactive and self-motivated
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
• Amenable to work on rotating shifts and render overtime work as required

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus

Primary Purpose:

Work closely with project team members and the business to ensure a clear understanding of business requirements and solution design

Work with IT and business and 3rd party stakeholders to implement quality and defect free changes into IT systems

Use their business, functional and system knowledge and testing industry experience and knowledge of OW standards to provide input into testing strategy. 

Develops test plans and scenarios to meet the testing strategy and scope.  Prepare for and executes all identified test cycles.  Document testing results, and record and track defects to successful resolution.  Communicate testing status.

Support business UAT testers in the completion of UAT on larger projects.  On smaller projects co-ordinate and lead UAT.  Work with functional and development teams to communicate and resolve defects.

Responsibilities include:

o   Develop, update and maintain testing standards and procedures

o   Provide testing estimates based on requirements

o   Prepare Test Case Scenarios and documentation

o   Prepare test data based on requirements/solution design

o   Support developers and functional analysts with unit testing

o   Execute test scripts for all phases of testing

o   Prepare and deliver solutions training activities to business users where required

o   Work with the business teams to ensure full User Acceptance testing is done prior to business sign-off for deployment.  

o   Keep track of any defects arising from the testing or post-go-live, prioritise defects with the business teams and work with technical teams to resolve

o   Input into test reporting on larger projects. On smaller projects prepare test reporting and communicate status to stakeholders

o   Work with the appropriate business and IT teams to resolve any issues that arise out of the testing process

o   Participate in the release control process (when application changes are transferred from build to test) to ensure that solutions meet business requirements

o   Inform/escalate to appropriate team/s of any issues that may affect the schedule, budget or quality of build changes or the testing process

o   Participate in the deployment and production verification process (when application changes are deployed to production and go through production verification testing and hypercare support) to ensure that solutions meet business requirements

• At least 5 years I.T. experience

• Retail industry highly recommended
• At least 3-5 years testing experience mandatory
• Solid experience with Regression Testing
• Experience with relevant Enterprise Solutions (eg SAP, Salesforce Platform including sales processes, PIM, Gains, NetTikit)
• Experience with other system tools used in testing and documentation highly desirable (eg ALM, Jira, Confluence, Sharepoint, ServiceNow, Excel)
• Experience working with 3rd party vendors and integrated environments
• Experience working cross functionally
• Experience working in Waterfall and Agile methodologies
• Understanding of DevOps

Skills/Knowledge/Attributes

• Strong cross-functional testing experience
• Knowledge/understanding of Corporate Applications systems and IT architecture integration between systems
• Love and have a deep understanding of QA
• Knowledge of Best Practice software testing standards
• Excellent knowledge in testing skills (design test plan and test strategy, writing test cases, executing test cases, opening bugs, verifying bugs)
• Good understanding of the Software Development Lifecycle (SDLC) and experience working with software development projects
• Agile environment experience favourable
• Experience with use of test management or automated test tools
• Ability to liaise effectively with external IT partners
• Critical thinker
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Excellent oral and written skills
• Customer-focused
• Great attention to detail
• Strong problem-solving skills
• Ability to work creatively

• Day 1 HMO
• Health Insurance
• 100% Virtual Recruitment Process
• Government Mandated Benefits
• 13 Month Pay
• 12 SL / 12VL
• Work-life balance
• Hybrid Setup
• Salary: 120K - 180K
• #ConnectOS30

Position : Data Analyst

Working Hours : M-F, 40hrs/week, flexible(client is open to discussing working hours)

Holidays : US or PH Holidays

Salary Range : $800-1,500/month

About the Company

The company is the operating platform that helps real estate’s most client-centric agents and teams:

• close every deal.
• create a powerful flywheel of repeat and referral business.
• delight clients every step of the way.

About the Role:

We are not after years of experience, we essentially want people who are analytical and good communicators who can learn how our applications work, monitor dashboards, run reports, and configure user accounts/system preferences (not code related). The company is looking for a candidate with a passion for data analysis, critical thinking, and attention to detail. If this is you, we would like to get to know you!

Main Responsibilities

• Work with large datasets in Excel to identify trends, patterns, and insights
• Create visually appealing and informative PowerPoint decks to present findings to various stakeholders
• Conduct product research and design compile findings in Google Docs
• Develop and maintain dashboards and reports to track key performance indicators
• Collaborate with cross-functional teams to support data-driven decision making
• Compile to-dos and build roadmaps for achieving strategic objectives
• Handle workflows, data collection, data entry, and analysis in proprietary systems.

Tools to use

• Google Workspace
• Office 365

• At least 2-5 years of relevant experience
• Working knowledge of Excel and Google Sheets
• Excellent written and oral English skills
• Strong analytical, critical thinking, and problem-solving skills
• Attention to detail and strong organizational skills
• Ability to work collaboratively in a fast-paced environment
• Any real estate experience (ex: working as a virtual assistant to a real estate agent, working with real estate companies, etc.) is preferred but not required

DFI Company Brief

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion.

The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.

The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

The Group’s parent company, Dairy Farm International Holdings Limited, is incorporated in Bermuda and has a standard listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group's businesses are managed from Hong Kong by Dairy Farm Management Services Limited through its regional offices.

DFI Retail Group is a member of the Jardine Matheson Group.

The Team

Advanced Analytic Team is a dedicated group of data professionals focused on leveraging BI tools such as SAP BI, Tableau and advanced analytics techniques to extract valuable insights from data. Our team supports data-driven decision-making across the organization by developing interactive dashboards, conducting in-depth data analysis and providing actionable recommendations. With a strong focus on innovation and collaboration, we strive to uncover patterns and trends that drive business growth and efficiency. Join our team and become part of an exciting journey to unlock the power of data!

The role

We are seeking a skilled and experienced SAP BO/Admin Analyst to join our Advanced Analytic team. The successful candidate will analyze and visualize complex data sets using SAP BO, provide actionable insights, and support data-driven decision-making across various departments. As a SAP BO/Admin Analyst, you will collaborate with cross-functional teams to design and develop interactive dashboards, reports, and data visualizations that effectively communicate key metrics and trends.

Key Responsibilities

• Provide good technical skills for the specialist stream.
• Providing end-to-end support (user requirements gathering, Front-end dashboard/report development in, Documentation of Metrics/Dashboards and providing end-user Training.
• Assist with architecture analysis and designing of sustainable solutions; and deliver projects as part of the Group BI Programmed Team
• Drive change across the business with application expertise
• Work with business stakeholders in identifying business requirements for reporting projects and supporting business with any issues or incidents.
• Document business requirements and deliveries in a continuous manner
• Ensure timely and sustainable solutions delivered to support business requirements.
• Prior experience with retail reporting and model is a plus.

• Degree holder in Computer Science or related subjects
• At least 3-4 years of relevant experience on Hands-on experience working with SAP BO Mandatory.
• SAP Business Object Experience -

o Experience in Web Intelligence, Publication, Web Services

o Familiarity resolving WEBI issues such as conditional formatting, input controls, ranking, standard formatting, filters, data mapping/ reconciliation, and other report functionalities.

o Experience with BEX queries is must.

o Strong analytical mind with good communication & interpersonal skill.

o Customer-oriented; can work independently and deliver multiple small to medium size initiatives or projects.

• SAP BO Administration experience –

o Patch upgrade.

o Setting up the monitoring of BO servers, auditing policies, and manage event and alerts related to CMS, Audit and Reporting Database services.

o Keep availability of BO Web applications CMC, BI Launchpad, and other applications.

o Manage user and permissions.

o Manage Universe and Connections and other BI Repository objects.

o Backup and Restore of BusinessObjects environment.

• Proficient in SQL and Familiarity with other data visualization tools (Power BI Tableau, etc.).
• Fluency in spoken and written English.

Good to have

• Exposure to Azure or Google Cloud
• Experience with BW and ERP exposure is an advantage.
• SAP ABAP experience is needed (BW ABAP, AMDP).
• Experience in Python
• Good knowledge of multiple aspects of the retail industry is advantageous.

The client is building software for an industry that has relied on paper and pen for a long time. Their mission is to build an all-in-one cloud-based platform that empowers pharmacists to schedule, document, and manage clinical services at scale. The company's clients include the 2 largest pharmacy chains in Canada, servicing 3500+ pharmacies, and powering over ~14M patient services, including playing a critical role across the country throughout the pandemic. The organization’s ultimate vision is to transform pharmacies from today’s dispensing locations to tomorrow’s health hubs.

Your responsibilities include but are not limited to:

• Create accurate and compliant FHIRr5 questionnaires based on provided questions in PDF format and/or written requirements.
• Utilize tools to troubleshoot any issues that may arise during the configuration process.
• Contribute to the JSON Structures library to simplify the process of creating questionnaires continuously.
• Use Adobe Acrobat to map questionnaire fields into PDF templates effectively.
• Efficiently design, set up, and oversee data dashboards tailored for non-technical team members, ensuring clarity and user-friendliness.
• Regularly update dashboards to reflect evolving needs and data streams accurately.
• Develop a deep understanding of the client’s data model, ensuring a comprehensive grasp of its nuances.
• Act as the bridge between technical data experts and non-technical teams, facilitating effective communication and understanding.
• Collaborate closely with various teams to ensure that data insights are actionable, relevant, and aligned with the client’s strategic objectives.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in configuring FHIRr5 Questionnaires, preferably in a healthcare or pharmaceutical setting.
• Proficiency in using Adobe Acrobat to map Questionnaire fields into PDF templates.
• Strong understanding of data dashboards design and management, emphasizing user-friendliness and clarity.
• Familiarity with data architecture principles and the ability to analyze complex data structures.
• Excellent communication skills and the ability to collaborate effectively with both technical and non-technical team members.
• Strong problem-solving skills and attention to detail.
• Ability to adapt to evolving requirements and technologies in the healthcare data analysis field.

Fully-remote work, competitive salary, fixed-shift.

As a GIS Analyst, you will be responding to technical queries and issues, resolves problems in a timely manner and provides technical recommendations to clients both local and international.

Company Profile:

Our client is a privately held company headquartered in San Bernardino, CA with offices in India and the Philippines. The company was established in 1992 specializing in Geospatial Services, Software Engineering, Cloud Technology (SaaS), and Software Integration.

Having established in the Philippines for over 4 years, they are on the moves in expanding their Philippine-based team. And as they continuously grow, they are currently looking for a highly motivated and results-driven GIS Analyst to join their team in the Philippines who will look after their clients both local and international.

This is an amazing career opportunity for someone who aims for professional growth while being exposed to modern technologies. This move is perfect for someone who wants to be a part of a collaborative team and a company with exceptional work culture.

Duties and Responsibilities:

•Develop and analyze our client’s functional requirements to understand the scope, requirements and function of the solutions’ offering

•Coordinate with the clients as well as the developers to build and implement GIS-based technology solutions

•Evaluate and resolve complex problems that arise and knows how to perform root cause analysis

•Gather feedback from end users about system performance

•Plan and oversee projects

•Provide advice and technical training

•Keep abreast of technology trends and developments in GIS and IT

Must-have Skills / Qualification:

•Bachelor’s Degree in Computer Science, Engineering or a related field

•Minimum 1 year of proven experience as a GIS/IT Analyst carrying out tasks such as web mapping, data hosting, data analysis, and implementation

•Knowledge or familiarity with GIS tools such as QGIS and ArcGIS

•Knowledge of databases, system security and troubleshooting

•Understanding of business practices

•Excellent communication skills in English

•Analytical mindset

•Problem-solving aptitude

•Ability to work independently and as part of a team

•Willingness to travel as needed

Advantageous Skills/Experience:

•Experience in utility applications

•Experience in project management

Job Description

The Payments Systems Analyst provides technical and operational support relating to the payments systems of the business, including the Payment Gateway, Points and Pay by Account (PBA). This role involves configuration, troubleshooting, and in-depth analysis of EonX payment systems. Key areas of responsibility include detailed documentation, defect investigation, fraud mitigation, and providing high-level technical support for payment gateways and PBA services to ensure efficient and secure payment operations. The role works with the Payments tribe and collaborates with stakeholders across the business to support these needs.

Key Responsibilities:

• Oversee the setup and ongoing management of Payment Gateway and Points integrations in lower environments, ensuring thorough documentation of configuration processes and requirements for production configuration.
• Perform troubleshooting and data analysis across lower environments and production systems, identifying and resolving issues promptly.
• Analyse operational data to assist with processing and resolution of operational requests (eg. refunds, funds transfers).
• Collaborate with business stakeholders to develop, set up, validate, and document system configuration requirements, ensuring alignment with business needs.
• Engage actively in fraud detection and prevention strategies, contributing to a secure payment environment.
• Undertake detailed investigations into defects related to the Payment Gateway and Pay by Account (PBA), focusing on identifying root causes and coordinating appropriate follow-up actions.
• Participate in incident responses related to Payments Systems. 
• Create and consistently update detailed documentation, requirements (functional, non-functional and technical) and user stories, actively contributing to the product backlog for periodic review by business teams.
• Participate in manual testing processes for system updates, bug fixes, and new feature rollouts.
• Offer primary Level 1 technical support for the PBA Overlay Service (PBAOS) to merchants and resellers, while also handling Level 3 consumer issue escalations.
• Actively contribute to the enhancement and optimization of PBA operations, monitoring system efficiency, and suggesting improvements as part of the operations team.
• Serve as the initial point of contact and coordinator for PBA reseller support queries, ensuring efficient and effective resolution of inquiries.

• Proficiency in the configuration and analysis of API based systems, with a focus on troubleshooting and problem-solving. 
• Strong written communication skills, with an ability to create clear and detailed user stories and operational documentation.
• Experience in fraud detection and mitigation in payment systems.
• Ability to conduct thorough defect investigations and effectively communicate findings.
• Excellent analytical skills, with a focus on operational data mapping and analysis.
• Strong communication skills, able to liaise effectively with both technical and non-technical stakeholders.
• Familiarity with payments systems and technologies and/or Australian banking preferred.
• Experience in providing various levels of technical support and triaging issues effectively.
• A proactive approach to monitoring, improving, and securing payment operations.
• Experience in Agile methodologies and working knowledge of tools such as JIRA, Confluence, and API testing tools.

• Competitive salary
• Private Healthcare
• Work remotely or at our office here in Quezon City.

The Benefits:

Annual Performance Review, Annual Training, Learning portal access to unlimited online training courses, Milestone celebrations, Gifts on special occasions, Flexible benefit plan, Weekly lunch reimbursement, Life insurance, Employee assistance program on mental health, Wellness and recreation benefit, Paid holiday and sick leave credits, Annual Team Outing, Quarterly Team Building Activities, Regular Face-to-face and virtual engagement activities, Rewards and recognition

JOB OBJECTIVE:

Hitachi Solutions is looking for an experienced Billing Analyst who will manage and support the end-to-end invoicing and collection process for HISOL’s Asia Pacific region. The Billing Analyst will collaborate with Hitachi’s Accounting team and customers in further increasing the effectiveness of the global billing process, to help meet growing billing demands and drive continued process improvements. This role will report to the APAC Billing and Collections Manager and work closely with other internal departments within the company.

• Creating T&M and Fixed price projects
• Generating invoices for T&M projects and updating BTA files.
• Monitoring Fixed price project for any billing and issue invoices
• Do Project allocation report.
• Follow up incomplete timesheet
• Monitoring and updating project. Review thoroughly all the contracts MSA/Screening form and
• other documents in creating project
• Sending time reports to PM
• Monitoring and assisting on any billing related request/queries.
• Creation of new customer account and checking the completion of related documents.
• Assisting in Audit requirements for APAC region.

EMPLOYMENT TYPE: Full time, permanent position 

WORK SCHEDULE:  9 AM to 6 PM

WORK LOCATION: Hybrid (mix of work from home and minimum 2x a month onsite). Office address is in BGC, Taguig City 

We are seeking a highly motivated and detail-oriented individual to join our new team as a Senior Talent Intelligence Analyst. In this role, you will play a pivotal part in enhancing our talent acquisition strategy by providing valuable insights into the talent market. The ideal candidate will possess a strong background in talent acquisition and a keen analytical mindset to drive informed decision-making.

Key Responsibilities:

• Conduct comprehensive market research to identify trends, emerging talent pools, and competitive intelligence.
• Analyze data to provide insights on talent supply and demand dynamics, industry benchmarks, and recruitment best practices.
• Providing insights and recommendations on talent market topics, including existing and potential roles, skills and experience in demand, and talent availability in key markets.
• Monitor and analyze various talent strategies to identify areas of opportunity and industry benchmarks.
• Create and maintain regular reports on talent market trends, presenting findings to internal stakeholders.
• Develop detailed talent maps for key roles, including skill sets, experience levels, and geographical considerations.
• Work closely with the talent acquisition team to align market insights with recruitment strategies.
• Provide guidance on sourcing strategies based on market dynamics and talent availability.

• Bachelor's degree in Human Resources, Business, or a related field.
• 2+ years of experience in the field of talent and market intelligence.
• Proven experience in Talent Acquisition with a solid understanding of recruitment processes.
• Strong analytical skills with the ability to interpret data and draw actionable conclusions.
• Familiarity with market research techniques and tools
• Excellent communication skills, both written and verbal.
• Detail-oriented with a proactive approach to problem-solving.

We offer a competitive compensation package and an opportunity to work with a dynamic team of professionals in the pharmaceutical industry.

If you are a driven and passionate individual with experience in talent and market intelligence for pharmaceutical and R&D industries, we encourage you to apply for this exciting opportunity to join the Vita Green family.

We Will Offer You....

• Chance to work on cutting-edge technology projects
• Rapid growth opportunities for strong performers
• Casual wear every day to enjoy your work
• Fun working culture with challenges to learn and grow together

• Flexible working schedule