The HR Manager oversees and leads human resources programs, ensuring alignment with organizational goals and compliance with applicable laws. This role involves managing HR operations, onboarding staff, supporting team members and virtual assistants, processing contracts, improving retention strategies, and promoting a safe and engaging work environment.

TASKS:

• Oversee and optimize HR operations, ensuring efficiency and compliance.
• Manage vendor relationships, contracts, and independent contractor (IC) documentation.
• Design and implement onboarding processes, training programs, and orientation sessions.
• Develop and maintain HR-related reports and metrics to guide organizational decisions.
• Foster a culture focused on engagement, service excellence, and high performance.
• Address Independent Contractor concerns promptly while ensuring resolution aligns with company policies.
• Lead initiatives to improve retention, promote Independent Contractor well-being, and enhance workplace safety.
• Ensure compliance with labor laws and organizational policies.

QUALIFICATIONS:

• Minimum of 4 years of experience in human resources, with a proven track record of leadership.
• Excellent written and verbal communication skills, with exceptional fluency in English.
• Strong organizational and time-management abilities.
• Proficient in Microsoft Office Suite and Google Workspace.
• In-depth understanding of HR processes, policies, and labor laws.
• Demonstrated ability to maintain confidentiality and handle sensitive information with integrity.
• Ability to work independently and collaborate across teams effectively.
• Permanent work-from-home capability.

RATE AND REWARDS:

• Rate is as high as $1800 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Performance-Based Increase
• Permanent Work From Home

PTW is seeking a proactive and detail-oriented HR Assistant to join our vibrant HR team. In this dynamic role, you will support various HR functions, ensuring the smooth operation of our HR processes.

As the HR Assistant, you will be an integral part of our team, providing administrative support for recruitment, onboarding, offboarding, employee records management, HR compliance, and employee engagement. You will have the opportunity to contribute to various HR initiatives that enhance employee experience and foster a positive workplace culture.

Key Responsibilities:

• Job posting, sourcing and initial screening of candidates. Provide summary of initial screening of candidates
• Track the employee and freelancers signed forms and check if it has been signed fully. Coordinate with L&D until completion of requirements during training or before live ops.
• Updating and maintaining employees and freelancers' records and database.
• Maintain and organize 201 files of all employees.
• Service invoice receiving. Coordinate with freelancers regarding the missing service invoice and errors on it.
• Maintain an inventory of supplies and equipment.
• Monitor the issued memos among Employees. Maintain sanction tracker and ensure it is updated.
• Provide support in employee engagement activities.

Education: Bachelor's degree in Human Resources, Psychology, Business Administration, or related field preferred.

Experience: Previous experience in an HR support role or administrative role is an advantage. With at least 1 to 2 years of HR experience

Skills:

• Excellent organizational skills with a high attention to detail.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to handle sensitive information confidentially.
• Knowledge of HR practices and employment law is a plus.
• Proactive and able to work independently as well as collaboratively.

Main Responsibilities:

• Support the HR Team when it comes to day-to-day operations
• Help with managing employee records and HR database
• Assists with the recruitment process
• Provide general support in any administrative tasks

This role is responsible for managing all official project documents for internal and external stakeholders. The role is expected to implement and manage the Document Management System while providing quality assurance measures according to company policy and procedures and project requirements. The role will be reporting to the Project Controls Manager in Manila.

Responsibilities & Duties:

• Provide document management and project controls support including but not limited to receipt, inventory, audit, tracking, storage, retrieval, and distribution of both classified and unclassified electronic, paper, and other media project data and documents according to company policy, and proper procedures for the projects.
• Maintain general and technical documents and periodical subscriptions related to projects, with the use of internal document control systems or client-specific tools.
• Coordinate with Project Managers and IT/Records Management on the proper methods of protection for project records and make recommendations on media, rotation, and procedures.
• Manage the setup and maintenance of document control/records management for multiple projects and Project Managers.
• Escalate issues and recommend resolutions to the Team Lead for timely resolution.
• Perform moderately complex tasks in compliance with service level agreements, processes, policies, and procedures.
• Propose alternatives to identified issues and assist in investigating and resolving common and unusual issues.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Contribute specialized expertise to different assigned projects and may provide key updates to the Team Lead and Manager.

Position Overview:
We are seeking a detail-oriented and experienced Healthcare Office Worker to join our team remotely. The ideal candidate will have a background in office administration, preferably within a healthcare setting, and the ability to effectively summarize documents and perform administrative tasks. Strong organizational and communication skills are essential to ensure the efficient handling of healthcare-related tasks.

Key Responsibilities:

• Review, analyze, and summarize medical and administrative documents for easy reference.
• Perform general administrative tasks, such as scheduling, data entry, and managing correspondence.
• Assist in organizing and maintaining digital healthcare records and documentation.
• Communicate with team members and clients to ensure timely task completion.
• Prepare reports and presentations based on summarized information.
• Maintain strict confidentiality in handling sensitive healthcare data.
• Use office software tools (e.g., Microsoft Office Suite, Google Workspace) efficiently.
• Coordinate with other departments to support operational needs.

Working Conditions:

• Remote work arrangement with a flexible schedule.
• Must have a reliable internet connection and a dedicated workspace.

Preferred Experience:

• Experience in healthcare administration or a similar role.
• Knowledge of HIPAA compliance and confidentiality standards.

Qualifications:

• Proven experience in an office or administrative role, preferably in a healthcare setting.
• Strong skills in document review, analysis, and summarization.
• Proficiency in using office and communication tools (e.g., email platforms, virtual meeting tools).
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and manage time effectively in a remote environment.
• Familiarity with medical terminology is a plus but not required.

• Support all commercial tasks in the areas of sales, project and cost center.
• Responsible for the commercial planning of projects in various tools.
• Support controlling on project, program and cost center level and monitor project budgets, check incoming invoices and prepare outgoing invoices.
• Support the preparation of offers, documentation, preparation and follow-up of customer meetings.
• Act as contact person for freelancers and service providers for questions regarding invoices, orders and budgets before and during the entire project.
• Support in marketing activities such as social media posts and reach-out to potential partner through emails, Linkedin, …
• Support the global team in various day-to-day tasks
• Create reimbursement claims for travel expenses

Wrist Service Center is looking for a Senior Project Manager who will play a pivotal role in driving our operational excellence initiatives and helping us achieve new milestones. You will steer our projects toward success and contribute to further development of Wrist Ship Supply in the years to come. You will be guiding our organization through complex operational and organizational changes, with a focus on engaging and managing stakeholders effectively. As Senior Project Manager, you must be adept at working within and across different cultural contexts, ensuring that projects are executed with sensitivity to diverse perspectives, practices and priorities. You must be a proactive leader with a people-oriented mindset.  This role demands self-assurance, a results-driven mindset, and the ability to independently manage and overcome a variety of challenges. You must possess a strong personal drive, a deep commitment to the success of the business, and high standards of achievement in every project you undertake.

What you'll be doing:

• Plan, implement, anchor and Lead global Change Management Projects in close collaboration with global procurement, sales, and regional divisions to drive operational and organizational transformations.
• Lead and guide Cross-Functional Teams fostering strong collaboration and synergy to ensure the successful delivery and implementation of projects.
• Identify, mitigate, and resolve risks during project implementation. Address potential resistance to change and develop effective and sustainable solutions to overcome obstacles.
• Build and maintain strong relationships with stakeholders ranging from frontline to C-level, ensuring their engagement and commitment throughout the project lifecycle.
• Assure effective communication about project goals, progress, bottlenecks and outcomes to stakeholders at all levels.
• Facilitate Impactful Training Programs that empower employees affected by change initiatives, ensuring a smooth transition and the acquisition of necessary skills.

What we're looking for:

• Bachelor’s degree in any relevant field
• 1+ years certifications within project management frameworks
•  
• 10+ years of proven experience in project management
• 10+ years of proven experience in change management
• Experience in showing case different successful project deliveries ranging from strategic to operational projects.
• Strong leadership and management capabilities with a people-centric approach
• Able to build strong cross-collaboration fostering ownership and accountability widely in the organization
• Strong stakeholder management and communication skills
• Exceptional time management and organizational skills
• Excellent English language skills, both written and spoken
•  
• Pragmatic Problem-Solver: Able to devise practical solutions to complex issues having a people centric an inclusive approach.
• Trust-Based and can navigate within an organization founded on mutual trust.
• Collaborative Team Player and can works effectively across diverse organizational functions and levels.
• High performer where you proactively drive initiatives and are able to operate beyond conventional frameworks.
• Self-Motivated Risk-Taker that demonstrates self-starting behaviour, motivation, and a result-oriented approach that embraces calculated risks.
• Resilient Under Pressure: You Remain composed, positive and solution-oriented in high-pressure situations.
• Must be flexible with working hours to accommodate global operations
• Must be willing to travel

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set-up: Hybrid, Flexible schedules

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Paid Time Offs
• Non-taxable Allowances
• HMO and Life Insurance
• Annual Wellness Subsidy
• Annual Corporate Bonus

Phases of the recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, if you are selected, we invite you to an online initial interview with one of our Talent Acquisition Specialists to discuss your qualifications, professional background, and why you are interested in the role. It's a chance for us to get to know you better.
• If the team believes you’d be a good fit for the role, you will be invited for a second interview, this time joined by either the Service Line Director, or a Senior Operations Manager, to discuss further about the role and alignment with our organization's values and culture.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Please be mindful that this role may take extra calls with other team members, depending on seniority, specificity and location for due diligence.

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

_____________________________________________________________________________

Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: Hybrid

• Manage and oversee GCD services for a portfolio of clients, ensuring the smooth running of day-to-day relationships with Cluster and the timely and accurate delivery of client reporting and information.
• Form an effective working relationship with the cluster. To be able to leverage these relationships to effectively resolve issues and provide solutions for all breaches, complaints, or errors
• Develop and implement tailored strategies for clients to ensure GCD's smooth operation.
• Ensure target KPIs of the team are met.
• Create and execute action plans to tackle identified issues, risks, and bottlenecks.
• Report directly to the Head of Delivery on team performance and concerns with solutions for any issues or problems arising in the office.
• Coordinate and collaborate with other departments, (i.e. BAT, GPT, IT), as required.Accounting graduate with 10+ years of relevant accounting experience
  At least 5+ years of supervisory experience
  Fund Industry Experience is required

Job Description:

• Leads the overall delivery management of each project under within the managed portfolio ensuring such are delivered on-time, on-budget, and on-scope.
• Defines and finalize project scope, goals and deliverables that support business goals in collaboration with business unit and key stakeholders
• Creates and manages the detailed timeline for project execution and ensures that resources are always aligned with such.
• Optimizes utilization of available resources to deliver project activities within the required timeframes and agreed quality and scope
• Coaches, mentors, motivates and supervises project team members and influence them to take positive action and accountability for their assigned work.
• Updates the project team of the status of the project based on agreed upon frequency.
• Clears blockers for the SMEs to perform and deliver
• Facilitates learning through post mortem and sprint retrospective
• Provides direct supervision and mentoring to project team members
• Reviews technical design provided by the Solutions Architect such as database, application architecture and system interface design together with the technical delivery team.
• Identifies, monitors and manages project risks, issues, dependencies and action plans until project implementation and closure.
• Monitors and manages project expenses to ensure it is within cost baseline.
• Identifies and manages project dependencies and critical path
• Establishes and ensures appropriate governance functions for the program in accordance with enterprise policies, practices and on behalf of the executive sponsor or senior responsible owner.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Ensures that implemented solution is based on the Solutions Architect’s design and is aligned with the Enterprise Architecture

Qualifications:

• Exceptional leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate staff, and maintain alignment with the business strategy.
• A high degree of political sensitivity, astuteness and the ability to use the informal power structure of the organization to achieve program success and overcome obstacles.
• A high level of empathy and the ability to vary styles of interaction to match the needs of a variety of temperaments and personalities.
• Excellent verbal and written communication skills, including the ability to explain and “sell” the project goals and objectives to the business, as well as technical leadership.
• Strong business acumen, especially in banking business. Familiarity with industry trends and innovation related to banking.
• Influencing and negotiation experience and skills in an environment with high competition for resources.
• Excellent analytical, strategic planning and execution skills.
• Ability to develop programs and deliver them with financial and resource constraints.
• Knowledge of project planning tools.
• Deep understanding of:
• Current and emerging technologies.
• How other organizations are employing current and emerging technologies to drive digital business.
• How other organizations can use current and emerging technologies to drive digital business.

A must:

• 6+ years extensive experience in project management
• 6+ years extensive experience in IT
• strong in: software development life cycle, decision making, communication, cross-functional teams, leadership

Bonus points:

• Certifications (pmp, psm, csm, etc.)
• Experience in banks
• Can work fully ONSITE (Ortigas)

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

You will play a critical role both for our office-based employees and in helping to support our remote team members.  You are someone who asks questions, is confident in not knowing everything, and is excited about learning something new and applying that knowledge to help your colleagues. You are crisp and detail-oriented, but able to work outside of the boundaries when necessary. The Senior Manager, IT provides leadership, guidance and strategic vision for our  IT, Information Security & Compliance teams.   

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Technical Leadership
• Expertise in IT infrastructure, including networking, cloud computing, and data management.
• Strong understanding of IT service management frameworks (e.g., ITIL).
• Ability to oversee and integrate DevOps practices into IT workflows.
• Proficiency in cybersecurity principles, risk assessment, and threat mitigation.
• Responsible for enterprise tool selection and evaluation in coordination with segment representatives and IT architecture standards
• Effectively administer, manage, and operate tooling platforms and environments to meet needs.  Implement and support tool implementations and upgrades.
• Establish relationships and communicate tooling needs and tooling capabilities
• Strategic Planning
• Implement IT best practices and align Boldr’s IT infrastructure with current and future business goals
• Designing and implementing long-term IT and security strategies aligned with business goals.
• Provide a stable, consistent view of team activities and resources –key metrics for continuous improvement
• Budget management for IT and cybersecurity initiatives. Operate within sustainable limits that support high-quality, high-value results
• Compliance and Governance
• Responsible for maintaining our PCI, SOC2 and ISO certification as well as any other certifications that may be required
• Knowledge of legal and regulatory requirements (e.g., GDPR, HIPAA, SOX, PCI DSS).
• Ability to develop and enforce IT policies, procedures, and compliance standards.
• Conducting and responding to IT and security audits.
• Risk Management
• Conducting risk assessments and implementing mitigation strategies.
• Incident response and disaster recovery planning.
• Business continuity management.
• Communication and Leadership
• Strong verbal and written communication skills for explaining technical issues to non-technical stakeholders.
• Competence in creating, delivering, and communicating service management training and end-user training
• Scale up and manage the IT team to meet the needs of our growing company, while fostering a culture of teamwork and continuous improvement.
• Ability to strengthen and enhance customer satisfaction through timely and efficient processing of requests
• Experience in mentoring and developing IT and cybersecurity talent.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• 8+ years of IT experience, including 3+ years experience as a people manager
• Bachelor's degree in Information Systems, Information Security, or equivalent work experience
• CISSP or Equivalent to fill Information Security Lead requirements
• Cybersecurity Knowledge
• Penetration testing tools and methodologies.
• Security Information and Event Management (SIEM) systems.
• Identity and Access Management (IAM) frameworks.
• Operating systems (Windows, Linux, macOS).
• Experience in managing both internal VPNs and Networks
• Google Cloud / Google Workspace, Google Enterprise IT support experience,
• Industry-specific regulations and best practices.
• Knowledge of Cybersecurity frameworks such as NIST, ISO 27001, and COBIT.
• Data protection laws and standards across multiple jurisdictions.
• Expertise in defining IT scope, workflow, and processes
• Experience implementing CIS Benchmarks (AWS, Linux, Windows, MacOS)
• Experience assessing the business risk associated with IT systems
• Excellent organizational, communication, and time management skills
• Ability to tactfully communicate and achieve results across team boundaries
• An enthusiasm for driving continuous improvements through leadership, collaboration, and initiative
• Must be familiar with technology to assign individual responsibilities, identify appropriate resources needed, and develop a schedule to ensure meeting deadlines or projects
• Must be responsible for establishing and monitoring all project schedules, alerting Senior staff when problems arise, and making sure schedules are followed

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

The IT Project Manager facilitates seamless information exchange and bridges the gap between local and global operations covering both local operations in ANZ and global interactions with the Group. This role ensures the effective management of ANZ IT and digital projects, budgets, financial forecasting, and the application of Agile and Waterfall methodologies to align project execution with business goals. Additional responsibilities include IT assets management, continuous service improvement and monthly reporting.

Role purpose:

1. Agile & Waterfall Methodologies: Implementing and managing projects using both Agile and Waterfall methodologies, tailoring the approach to best fit the project's needs.
2. Project Management: Coordinating all aspects of project management, including planning, execution, Risk & issues management, dependencies, ensuring all project phases are executed efficiently and effectively and initiation to closure
3. Planning & Forecasting: Developing comprehensive project plans, and forecasts, aligning them with organisational goals and ensuring their successful execution.
4. Financial Forecasting: Predicting future financial trends, preparing financial forecasts, and providing insights to support decision-making processes.
5. Budget Management: Overseeing project budgets, ensuring financial resources are allocated effectively, and managing expenditures to stay within budgetary constraints.
6. Asset Management: Managing IT assets, including hardware and software, ensuring they are utilized effectively, maintained properly, and tracked accurately.

Job Description:

• Leads the overall delivery management of each project under within the managed portfolio ensuring such are delivered on-time, on-budget, and on-scope.
• Defines and finalize project scope, goals and deliverables that support business goals in collaboration with business unit and key stakeholders
• Creates and manages the detailed timeline for project execution and ensures that resources are always aligned with such.
• Optimizes utilization of available resources to deliver project activities within the required timeframes and agreed quality and scope
• Coaches, mentors, motivates and supervises project team members and influence them to take positive action and accountability for their assigned work.
• Updates the project team of the status of the project based on agreed upon frequency.
• Clears blockers for the SMEs to perform and deliver
• Facilitates learning through post mortem and sprint retrospective
• Provides direct supervision and mentoring to project team members
• Reviews technical design provided by the Solutions Architect such as database, application architecture and system interface design together with the technical delivery team.
• Identifies, monitors and manages project risks, issues, dependencies and action plans until project implementation and closure.
• Monitors and manages project expenses to ensure it is within cost baseline.
• Identifies and manages project dependencies and critical path
• Establishes and ensures appropriate governance functions for the program in accordance with enterprise policies, practices and on behalf of the executive sponsor or senior responsible owner.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Ensures that implemented solution is based on the Solutions Architect’s design and is aligned with the Enterprise Architecture

Qualifications:

• Exceptional leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate staff, and maintain alignment with the business strategy.
• A high degree of political sensitivity, astuteness and the ability to use the informal power structure of the organization to achieve program success and overcome obstacles.
• A high level of empathy and the ability to vary styles of interaction to match the needs of a variety of temperaments and personalities.
• Excellent verbal and written communication skills, including the ability to explain and “sell” the project goals and objectives to the business, as well as technical leadership.
• Strong business acumen, especially in banking business. Familiarity with industry trends and innovation related to banking.
• Influencing and negotiation experience and skills in an environment with high competition for resources.
• Excellent analytical, strategic planning and execution skills.
• Ability to develop programs and deliver them with financial and resource constraints.
• Knowledge of project planning tools.
• Deep understanding of:
• Current and emerging technologies.
• How other organizations are employing current and emerging technologies to drive digital business.
• How other organizations can use current and emerging technologies to drive digital business.

A must:

• 6+ years extensive experience in project management
• 6+ years extensive experience in IT
• strong in: software development life cycle, decision making, communication, cross-functional teams, leadership

Bonus points:

• Certifications (pmp, psm, csm, etc.)
• Experience in banks
• Can work fully ONSITE (Ortigas)

Lead all commercial aspects for an assigned group of clients in order to grow existing clientele base as well as identify new business so as to achieve planned financial objectives and other operational performance indicators.

Responsibilities

Business Development

• Achieve revenue, profitability, quality, speed of delivery, productivity and client satisfaction targets as well as other related business development objectives as assigned
• Maintain and further foster relationships with current clients
• Develop plans to cross-sell and introduce new services to current clients
• Conduct thorough business development processes to identify incremental revenue opportunities from new clients, beyond the base
• Increase company exposure through participating in associations, webinars and/or seminars
• Contribute to the short-term strategies and business plans for the growth of Business Unit based on global and regional / sub-regional directions
• Provide continuous feedback on competitive activities within assigned clients

Financial Management

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
• Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division
• Monitor the actual financial performance against budget/forecast and ensure the implementation of appropriate actions that will lead to the achievement of the financial targets
• Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines

Client Servicing

• Implement Joint Business Plans (JBPs) that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
• Lead all commercial aspects with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Ensure adherence to the company policies on business conduct/ethics when servicing clients are being observed by the entire division

Product Enhancement:

• Identify the client needs: situation/competitor assessment, need assessment, potential solutions
• Participating in creation of the PE plan & timeline: communicating the voice of client
• Develop the pricing proposal & commercial approach with the RI Leader
• Support the proper communication of the new product and its benefits with clients

Organizational Management and Development

• Participate in local and cluster initiatives as part of continuing leadership development
• Work across functional business units to support organizational initiatives and business needs
• Promote inter-departmental and inter-divisional communications and teamwork

A Little Bit About You

Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute a sales strategy and plan, and be accountable for sales operations, such as forecast and pipeline management. You thrive in a fast-paced sales environment, have exceptional commercial acumen and very strong client relationship and negotiation skills. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high team engagement. You are a team player who has the ability to collaborate with peers and contribute to the success of NielsenIQ  

• Will be the main point person for any client concerns in the project
• Manage the delivery / time line of the fixes.
• Maintains / Builds good relationship with client
• Pro-actively provides status report to client and to SXI management
• Acts as a go-to expert for escalated clients calls and keep abreast with product and process updates and / or changes that affect customer service
• Is accountable for the team’s day-to-day activities and the achievement of established service promises at the individual and at the team level
• Will establish & document the operational process for the Customer Support.

EXPERIENCE

• Candidate must possess at least a Bachelor’s degree in Computer Science

• Has project management experience minimum of 3 years

• Has application production support experience minimum of 3 years

• Exceptional analytical and problem solving skills

• Preferably trained in ITIL Service Management

• Has experience working on production support ticket tools such as Jira Service Management, Service Now, etc.

• Excellent English communication skill both in speaking and writing

• Should have experience or familiarity with deposit, loans and tellering

• Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency

• Proven ability to work in fast paced dynamic environments where decisions are made without compromising on client’s experience and financial losses

Job Descriotion:

• Responsible for the Oracle (application/database/cloud) solution business in the company based on Questronix products 

• Responsible for the Oracle (application/database/cloud) solution quota targets within the company 

• To develop opportunities for Oracle (application/database/cloud) solutions based on Questronix range of products  

• To be the main contact person with partners on Oracle (application/database/cloud) solutions.  

• Responsible for the technical solution design to address client requirements. Solution Manager in this job role will have expertise in one or more Oracle solution areas. Examples include: Applications & Middleware, Database, Analytics, Cloud and Systems Integration 

• To develop a technical and financial proposal based on the technical solution, bill of materials, pricing etc in coordination with partners and the company account manager 

• To develop a technical presentation and present to the client the proposed solution 

Qualifications:

• Graduate of IT or Computer/Engineering related course 

• Must have at least 3-years of experience on Oracle (application/database/cloud) solution or any equivalent solutions (i.e IBM, Microsoft) as Solutions Manager, Product Manager, Brand Manager, Applications Consultant or Technical Sales Engineer.  

• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization 

• Experience delivering client-focused solutions to client needs 

• Strong verbal and written communication skills 

ABOUT US

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality. 

JOB TARGET

As Cargo Sales Manager, you will be directly and independently responsible for the end to end sales of international air cargo services and products. Reporting to the Head of Sales you will formulate and implement sales strategies in line with the overall country and regional objectives and maximize the airlines market share revenue earnings within the cargo sales market. This includes market segmentation and yield management while ensuring pricing strategies are sufficiently competitive to achieve optimum levels of revenue and traffic with major customers – direct customers, forwarders, brokers, integrators - suppliers, and also other airlines.

• Establishes and sustains robust, long-term relationships with principal clients.
• Serves as the primary point of contact for key accounts, promptly addressing concerns and delivering effective solutions.
• Recognizes opportunities to enhance sales volume within established accounts.
• Perform systematic evaluations of agent performance and generate reports incorporating sales and financial metrics.
• Formulates account strategies aimed at business growth and achieving or surpassing sales objectives.
• Engages in contract negotiations and establishes terms of service with significant clients.
• Maintains high levels of customer satisfaction to foster retention and expansion of key accounts.
• Tracks performance metrics and analyzes data to ensure service standards are upheld.
• Collaborates closely with internal teams to promote a cohesive approach to account management.
• Provides updates on market trends, competitor actions, and developments within the industry.
• Offers insights and feedback to guide strategic planning and the development of products or services.
• Keeps detailed records of account activities, communications, and progress.
• Leverages market intelligence to anticipate and adapt to industry changes.
• Coordinates with operations to guarantee smooth service delivery and an outstanding customer experience.

JOB REQUIREMENTS：

1. Minimum of 5 years of proven experience in a Sales Management capacity within the Air Cargo/logistics sector, coupled with comprehensive knowledge of Air Cargo Sales & Marketing on a national or regional level.
2. Demonstrated success in developing and executing effective marketing and sales initiatives for an Airline Cargo/logistics organization, along with a proven ability to establish new revenue streams.
3. Extensive Cargo/Logistics sales experience, encompassing overall business-to-business sales & marketing expertise.
4. Outstanding communication skills; proficiency in English is an additional asset.
5. Strong analytical and problem-solving abilities, applicable to both short-term tactical and long-term strategic situations.
6. A well-organized and highly professional individual, focused on achieving tangible results.
7. Possesses a strong business acumen and the capacity to exercise sound judgment during negotiations.

We are seeking a creative and experienced Social Media Manager (Twitter Specialist) to join our team. The ideal candidate will be responsible for managing our presence on Twitter, driving engagement, growing our follower base, and aligning content with our brand voice and objectives. If you are passionate about social media, thrive on crafting compelling tweets, and have a proven track record in Social Media Management (SMM), we’d love to hear from you!

Responsibilities

• Develop and implement a strategic content plan specifically for Twitter to increase brand visibility and engagement.
• Create, schedule, and publish engaging tweets, threads, and multimedia content that align with the brand voice.
• Monitor Twitter trends, hashtags, and industry news to identify opportunities for timely and relevant posts.
• Engage with followers, respond to comments and messages, and manage interactions to foster a positive online community.
• Analyze performance metrics, such as impressions, engagement rates, and follower growth, to optimize content strategy.
• Collaborate with marketing and creative teams to ensure consistency in messaging across platforms.
• Use tools like Hootsuite, Buffer, or Twitter Analytics for scheduling, reporting, and performance tracking.
• Monitor competitors’ Twitter activity to identify trends and opportunities for improvement.
• Handle crisis management on Twitter by addressing negative feedback or comments professionally and promptly.
• Stay updated on Twitter’s algorithm changes and best practices to maintain high content visibility.

Qualifications

• Proven experience as a Social Media Manager with a focus on Twitter.
• Strong understanding of Twitter's platform, features, and audience dynamics.
• Excellent writing and editing skills with the ability to craft concise and engaging tweets.
• Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Analytical mindset with the ability to interpret Twitter metrics and derive actionable insights.
• Creative thinker who can generate fresh content ideas and adapt quickly to trends.
• Strong organizational skills and ability to meet deadlines in a fast-paced environment.

The Solutions Manager will be responsible for supporting RPO and MSP solutions. This role will be accountable for evaluating opportunities and developing world-class workforce solutions for prospects.

The Solutions team will closely partner with Business Development (BD) to understand the goals of the customer as well as the opportunity scope and then align appropriately on win themes, strategy, and key messaging.

To formulate client solutions, the Solutions Manager will partner with BD and collaborate with the following internal teams: Operations, Finance, Global Business Solutions, and Risk.  To validate key elements of the solution, the team will also consult, as needed, with Implementation, Supply Chain, Business Analytics, and Market Analytics.

Responsibilities

• Partner with BD and Bids to evaluate opportunities and develop solutions that address and exceed the expectations of the client/prospect, while meeting the needs of the business to enable successful delivery
• Build and lead the solutions to meet the current and future needs of all AGS regions
• Partner with the internal functions to keep abreast of developments in Operations, Technology, Implementation, Risk, Analytics, Finance, Bids and Legal to ensure future competitive advantage and compliance
• Keep up with legislative, design and industry best practices
• Analyze bids and opportunities to determine viability, pursuit strategy and potential win themes
•  For bids and/or other client pursuits, make recommendations on pursuit strategy, program design and collaborate with BD to gain sign off and support from ops and finance
• Ensure solutions are designed according to strategy, value propositions and pricing – gained through alignment with BD, Ops and Finance
• With BD, prepare and guide presentation teams during the pitch portion of the cycle to ensure the right content, messaging, and strategy for each presentation
• Review and contribute to specific proposal/RFP response content (with written responses)  to ensure alignment with capability, pursuit strategy and key messaging
• Participate in client discussions, meetings,  or pitches as may be needed
• Create scope document and track the development and evolution of the pursuit (volume, service lines assumptions, solution, etc.) and ensure alignment among  BD, Finance, Ops and Leadership
• As requested, / needed, participate in advance workshops, discovery sessions or discussions with clients, to assess needs, validate requirements and support business development to qualify opportunities

DISCLAIMER: Please note that this job posting is for active pooling purposes only. By submitting your application, you are expressing interest in potential future opportunities with Activate Talent. Your application will be kept on file, and we will reach out to you when a role becomes available that matches your qualifications and experience.

Position Overview:

Activate Talent is currently seeking an experienced and dynamic E-commerce Manager to join our team at Active Pooling. In this role, you will be responsible for overseeing and managing our company's e-commerce platform and driving online sales growth. The ideal candidate will have a strong background in e-commerce, digital marketing, and website management, with a passion for delivering exceptional customer experiences and achieving sales targets.

Key Responsibilities:

• Develop and implement strategies to drive online sales and maximize revenue.
• Manage and optimize our e-commerce platform, ensuring a seamless and user-friendly online shopping experience.
• Monitor and analyze website performance metrics, making data-driven decisions to improve conversion rates and customer engagement.
• Collaborate with cross-functional teams, including marketing, design, and customer service, to plan and execute effective digital marketing campaigns.

Requirements:

• Proven years of experience in e-commerce management or a similar role.
• Proficiency in e-commerce platforms such as Shopify, Walmart or WooCommerce.
• Strong understanding of web analytics tools, such as Google Analytics.
• Proven track record of driving online sales growth and achieving revenue targets.
• Excellent project management and organizational skills.
• Ability to analyze data and make informed decisions to optimize website performance and user experience.

Job Description:

Position Overview:
We are seeking a highly organized and professional Personal Assistant to support our travel operations. The ideal candidate will have exceptional communication skills, a strong attention to detail, and experience in the travel industry. You will be responsible for liaising with hotels, airlines, and other travel service providers, managing itineraries, and ensuring seamless travel arrangements for clients.

Key Responsibilities:

• Professionally communicate with hotels, airlines, and other travel providers via phone and email to handle special requests, follow-ups, and ensure client satisfaction.
• Create detailed travel itineraries using Travefy to provide clients with an organized and memorable experience.
• Manage tasks and projects effectively using ClickUp, ensuring deadlines and priorities are met.
• Research and gather information about global travel destinations to provide valuable insights and recommendations to clients.
• Maintain accurate records of correspondence and reservations, ensuring all details are up-to-date.
• Assist with administrative tasks related to travel planning and coordination.
• (Preferred) Utilize knowledge of Amadeus for booking and managing travel arrangements.

Qualifications:

• Proficiency in Travefy and ClickUp (or similar tools).
• Exceptional spoken and written English, with a professional demeanor when communicating via phone and email.
• Strong organizational and multitasking skills with the ability to manage multiple requests simultaneously.
• Knowledge of global destinations, cultural nuances, and travel trends.
• (Preferred) Familiarity with Amadeus or similar global distribution systems.
• Previous experience in the travel or hospitality industry is a plus.

Key Attributes:

• Excellent interpersonal skills and customer-oriented mindset.
• Detail-oriented with a focus on accuracy and quality.
• Proactive, self-motivated, and adaptable to a fast-paced environment.
• Passion for travel and a willingness to learn about new tools and destinations.

Work Environment:
This is a remote position that offers flexibility and the opportunity to work with a globally recognized travel company.

If you have a passion for travel, exceptional communication skills, and the drive to provide top-notch assistance, we would love to hear from you!

The role: 

As we expand our organisation both across new products and services, as well as Geographies for employees and clients, we’re looking for a Support expert to focus on continuous improvement and team management.  

You’ll be responsible for managing a team of five (and growing), supporting hundreds of clients across three products (and growing) across two regions. You’ll work behind the scenes with both Onboarding and Customer Success to facilitate client queries and make sure they’re a success. 

The existing Support Manager has been with the company for over 5 years and has grown into a new role to help scale the business from a hybrid product/client/support perspective, creating the opportunity for a new team member to come in with a pure Support focus. At first you’ll work closely with this team member for handover, before taking the role on as your own. 

Key to your success will be developing a deep understanding of our products as well as the industry in which we operate in. This will empower you to direct the team on tasks and be autonomous when solving escalated client queries. You’ll be a fantastic manager, ensuring behaviour, product expertise and productivity are measured and improved on a continuous basis. 

Your key stakeholders will be our General Manager, Previous Support Manager, Onboarding Manager, Customer Success Manager and our clients. 

Your focus will be: 

• Team management and managing behaviours, support product and industry understanding and training, as well as and managing productivity 

• Analyse and report product malfunctions, raising defects and incidents 

• Support team with advanced queries, and support the team on the phone/tickets during busy periods, however focus should be on ensuring wider team delivery is at optimal levels 

• Ensure client requests are closed to a high standard of satisfaction 

• Collate and share trends and client feedback with product and engineering to ensure improvements are made 

• Provide consultation to customers regarding the most effective use of Transvirtual platform in conducting business 

• Keep confluence and other documentation up to date  

• Oversee monthly ticket calibration as part of continuous improvement 

Why you will love this role: 

• Become a support leader in a growing market: We have a growing list of customers in the ANZ and North American markets and looking to expand into more sizable Enterprise level deals in an industry that is growing and evolving rapidly 

• Join a dedicated and experienced team: you’ll work alongside a dedicated and experienced team who have carved out a solid reputation for operational experience 

• Drive your initiatives to success: a large part of this role will have you bringing your own ideas and experiences to challenge how we’ve always done things. As a business we thrive on everyone’s initiative to grow the business.  

• Friendly, with a global presence: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You’ll get the chance to collaborate with multiple teams who are all inclusive and open. 

 
Essential Skills / qualifications: 

• 5 years or more working as a Support Manager in a SaaS or similar business 

• Excellent verbal and written communication skills 

• Proven capacity to develop unrivalled product knowledge in a new sector (or Logistics experience) 

• Experience managing a team, both in office and remote 

• Demonstrable experience working with teams to align on values and behaviours to make improvements  

Desired Skills: 

• Marketing university degree or equivalent  

• Understanding/experience of the logistics sector / SaaS businesses 

• Excellent communication and negotiation skills – find and close deals. 

• Ability to connect with a range of customers and find key buying habits of prospects. 

• Great team player who understands the importance of working together to meet a common goal. 

About TransVirtual: 

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions.  

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations.  

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA and Canada. 

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary for a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros. 

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you! 

Who We Are

New Energy Nexus (www.newenergynexus.com) is an international not-for-profit organization that supports clean energy entrepreneurs with funds, business acceleration and access to networks. We started in California and have expanded operations into China, India, Uganda, Thailand, Indonesia, Vietnam and Philippines.

Our mission is to support diverse entrepreneurs to drive innovation and build equity in the global clean energy economy. Our goal is to support 100,000 startups to succeed by 2030 – a decisive decade in our collective struggle with climate change. With our network, we directly boost hundreds of entrepreneurs annually while uplifting thousands more. Through our global network, we directly boost hundreds of entrepreneurs annually while uplifting thousands more. Since 2004,

New Energy Nexus started in Southeast Asia to build an ecosystem of clean energy entrepreneurs working on solutions to address this regional energy growth and the climate change situation. New Energy Nexus launched its Philippines program in 2019. We support energy entrepreneurs to create new innovative energy startups that will help to build the nation’s clean energy economy.

About the Role

As Partnerships Manager, you will develop and nurture partnerships that advance storytelling and outreach, build relationships that could potentially lead to follow-on opportunities for NEX PH and program alumni, and plan events that showcase the clean energy entrepreneurs we support.

Duties and Responsibilities

Reporting to the Philippines Country Director, you will collaborate cross-functionally with the Philippines team at New Energy Nexus and external partners to:

• Scope out, negotiate and finalize partnerships with partners and funders whose mission align with New Energy Nexus
• Grow a network of business development partnerships for potential follow-on funding / pilot / demonstration opportunities for early-stage entrepreneurs (e.g. Venture Capital firms, Government contacts, Social-impact Investors, Mentors, Utilities, Developers, Corporations, Universities, Hospitals, and general connections to resources) in collaboration with program staff.
• Organize regular investor pitch events (online or in-person) in coordination with the programs team including space, sponsor, keynote speakers etc. with the aim of getting clean energy startups from our programs exposure to potential business partners.
• Develop and follow-up on innovative proposals for partners and funders to enable New Energy Nexus Philippines to support more startups in clean energy sectors
• Cultivate and nurture strategic partnerships to help drive equity and diversity into outreach and marketing initiatives with the aim of increasing the diversity of applicants.
• Execute innovative collaboration and partnership programs with partners and funders
• Organize and maintain a CRM system.
• Represent New Energy Nexus Philippines at industry events and meetings with stakeholders

We are looking for someone with a Bachelor's degree and 5+ years experience in partnership management, community building, or other external-facing strategic role.

This is an ideal role for someone who:

•  Has experience with partnership strategy development, partnership agreements, and events management
• Is an organized go-getter with expert networker skills to execute and innovate in a fast-paced environment
• Is a multi-tasker with strong project management skills, who can juggle internal and external relationships with a high level of strategy and professionalism
• Is a natural investigator with a growth mindset with an ability to find who to contact in a complex organization
• Is collaborative, professional and personable, and has a history of cultivating productive relationships
• Has a positive outlook with excellent communication skills, who can bring strategy to ambiguous circumstances
• Has an existing network in clean energy, innovation, or entrepreneurship; understands the clean energy commercialization landscape

Compensation is competitive for the market the candidate is based in. Applicable benefits such as medical, dental, vision, paid time off, paid holidays and insurance will depend on the location of the selected candidate.

New Energy Nexus values and celebrates diversity among our employees and in our movement and knows that’s the way we’re going to win big. We are an Equal Opportunity Employer - all qualified applicants will receive consideration without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, family/marital status or veteran status. All qualified candidates are encouraged to apply as soon as possible.

How to Apply

You may also submit your resume, letter of motivation (cover letter) and responses to our application questions by clicking on the “Apply for this job” button below to begin your application.

LegalMatch is seeking a dynamic and analytical Project Manager to drive strategic initiatives aimed at solving customer problems (including those related to engagement, retention, churn, and other areas). The person that will thrive in this role is an obsessive problem solver--someone who is highly proactive, analytical, and focused on delivering impactful results.

• Develop an in-depth understanding of customer problems and goals and ensure that LegalMatch’s platform is aligned to meet or exceed expectations
• Be accountable for delivering various success metrics including case conversion, client engagement, and others.
• Partner closely with our Engineering team to translate business needs and product requirements into new solutions for customers.
• Lead initiatives with other teams to identify gaps, create or improve processes, and proactively develop new solutions.
• Work closely with cross-functional teams to ensure potential business opportunities and product development opportunities are reported and maximized.
• Address all sorts of problems analytically to drive customer success and retention.

• Demonstrates a can-do attitude, flexibility, and a willingness to learn and grow in new areas.
• Problem solver; experiments with new approaches and techniques to improve work processes.
• Team player with strong communication skills
• Background in SaaS growth hacking/growth marketing (including growth funnel optimization)
• Strong analytical skills to address and solve various problems related to reputation, churn, and driving quality cases.
• With significant entrepreneurial drive
• Willing to roll up sleeves to directly solve challenging problems
• Experience driving revenue growth and expansion with a portfolio of customers.
• Experience implementing process improvement initiatives and creating new methodologies for an organization.
• Customer-focused and innovative mindset when approaching new challenges.

Job type: Fully Remote
Work Schedule: Monday to Thursday 10:30 AM to 5:00 PM; Friday 10:30 AM to 2:30 PM EST (30hrs weekly then will add up if needed)

We are actively seeking a skilled and enthusiastic Amazon Virtual Assistant to join our client's e-commerce team.

Responsibilities:
Amazon Account Management:

• Handled Amazon Seller Central and Walmart Seller Central.
• Fixing listings, managing feedback & reviews, creating posts, and opening cases.
• Perform keyword research.
• Regularly review and optimize product listings on Amazon, ensuring accuracy, relevance, and compliance with Amazon's policies and guidelines.
• Monitor and manage inventory levels to prevent stockouts and overstock situations, ensuring a seamless customer experience.

• Proven experience in Amazon and Walmart Account Management.
• In-depth knowledge of fixing listings, creating posts, keyword research, and opening cases
• Proficiency with Microsoft Excel, Amazon Seller Central, and Walmart Seller Central.
• Needs to be enthusiastic, dedicated, and willing to be trained
• Skills in Adobe Photoshop.
• Excellent communication and interpersonal skills.
• Detail-oriented and proactive, with the ability to manage multiple tasks and meet deadlines.
• Familiarity with industry trends, Amazon policies, and the broader e-commerce landscape.

• Work from home
• Weekly pay
• Easy Hiring Process