Job Summary: 

This is not your typical Business Manager role. Working as Senior Business Manager for IQ-EQ will require you to have a womb to tomb mastery of project and business management methodologies to be applied to ongoing initiatives in IQ-EQ to ensure predictable and successful delivery. You won’t just be taking down the minutes of the meeting because you will need to have the vision and a thirst for change, transformation, and continuous improvement. 

Business Management is not an easy job; therefore, we need someone who is expressive and vocal in identifying and mitigating risks, directing the project and all stakeholders involved to successful delivery while maintaining a good working relationship with all participants. 

A proactive team player who initiates improvements at the same time adheres to the team’s standard methodology and governance processes. 

Responsibilities (how we will measure success) 

• Contribute to strategic growth and operational development of the Firm by managing a suite of projects/initiatives ongoing throughout the IQ-EQ Group 

• Adhere to the team’s standard methodology and governance processes including use of approved templates and checklists. 

• Responsible for all aspects of Project/Business Management, including but not limited to; Initiation, planning, design, execution, monitoring and controlling including change control and project closure – ensuring predictable and successful delivery. 

• Organizing and motivating project teams, directing the project and all stakeholders involved to successful delivery. 

• Effective and Transparent communications ensuring the flow of information to all stakeholders involved. 

• Ongoing contribution towards continuous development and improvement of Change Delivery methodologies, templates, and checklists 

Tasks (what does the role do on a day-to-day basis)  

• Define the scope of assigned projects in conjunction with the Project Sponsor 

• Devise the overall approach to delivering individual projects, making use of the internal methodology tailoring matrix. 

• Preparation of project documentation in collaboration with Subject Matter Experts for example: 

• Project Initiation Requests 

• Project Initiation Documentation 

• Product and Work Package Descriptions 

• End Stage reports and Stage Gate Readiness Assessment Documents 

• Test Strategy, Plans and Scripts 

• Closure Reports 

• Determine objectives and measures that each project will be evaluated against upon completion and track ongoing progress. Prepare related benefits assessments. 

• Select, lead, and motivate your project team both internally and externally, establishing a team culture within the assigned projects. 

• Monitoring overall progress and use of resources, initiating corrective action where necessary 

• Applying change control processes to control changes to the products ensuring that changes are made only with the agreement of appropriate named authorities. 

• Managing project risks, including the development of contingency plans 

• Reporting through agreed lines on project progress through highlight reports and end-stage assessments, including option papers and recommendations

•  Manage a range of stakeholders from junior to senior level across all locations. 

• Manage and monitor project budgets to ensure delivered within agreed budget. 

• Adhere to internal project methodology and governance. 

• Track all time spent on projects in NetSuite ensuring that resource time is also captured and monitored. 

• Communication and engagement planning 

• Maintaining an awareness of potential interdependencies with other projects and their impact 

• Liaise with various departments to ensure Service Transition is successful, including the training team in relation to training needs arising from projects and related solutions. 

• Production of closure reports, evaluating successes and challenges to enhance learning for your next project – ensure capture of lesson on the team’s central lessons log. 

Other: 

• Support other departments as required within the confines of the Business Manager role 

• Undertake any additional reasonable duties as required the Firm 

Your responsibilities will be, but not limited to:

• Leads and oversees the group monthly close and global consolidation of actuals, ensuring complete and accurate financial in accordance with International Financial Reporting Standards (IFRS). 
• Manages and reviews close activities including journal entries and account reconciliation. 
• Leads and reviews monthly consolidation and financial reporting, including investigation and clearing of intercompany balances, closing and consolidation errors. 
• Overall accountable in the compilation of the consolidated balance sheet, income statement, statement of cash flows and other executive reporting requirements.
• Responsible in the review, analysis and presentation of the Group Cashflow and Working Capital to the CFO and the submission of the corresponding BOD slides.
• Leads the submission of the Financials required in the Group Audit and the compilation of all the audit requirements associated with the FS.
• Works with cross functional teams in addressing challenges, issues, and risks in the closing process to ensure timely and accurate books closing.
• Leads the debrief meeting to discuss closing issues with respective teams with the objective of keeping the best practices and improving on and addressing the gaps.
• Overall accountable in the tracking and monitoring of the GL and Consolidation KPIs and the presentation to the Group Finance Director and CFO
• Provides guidance to all subsidiaries to ensure consistency in consolidated financial reporting and applications. 
• Leads the balance sheet justification to ensure accurate and complete representation of the financial position of the company’s consolidated balance sheet. 
• Drives process improvements and assists with system transformation projects.

AECOM is seeking an Administrative Assistant to be based in Manila, Philippines

Job Description: 

The Administrative Assistant will provide administrative support to one or more managers within a group, office or business unit including some of or all of the following: prepares or proofs correspondence, forms, spreadsheets, or documents, schedules meetings, makes travel arrangements, and/or maintain inventory of office supplies.

• Assist in general administrative tasks and may provide support to other Executive Assistants
• Creates and maintains reports, spreadsheets, and other necessary documents in response to and in anticipation of department’s needs
• Prepares, reviews, submits and tracks expense reports for reimbursements
• Enters, tracks and processes departmental expenses and invoices for payment
• Sharepoint database administration
• Organize and manage Team shared files
• Processes documents for other departments as needed
• Assist in the development and update of project administrative procedures
• Reroutes documents to other approvers when necessary
• Perform other related projects and duties as assigned

Scope of Position

Manages distribution product for the branch. The distribution manager seeks new distribution services opportunities and cooperates with sales to turn new opportunities into profitable business.

Major Duties and Responsibilities

• Review and support with day-to-day quotations
• Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses
• Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
• Attend the weekly branch Sales meeting and facilitate discussions on market updates and trends
• Take an active role in the transition of new business/ updates to existing business.
• Grow department Revenue in line with District budget target and management expectations.
• Supporting with BNP, AJAX, CLH, and internal financial reports to ensure that the department is showing clean financial accounting throughout all financial reports.
• Manage dept PnL
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
• Be open to implementing new system changes and enhancements into your department. 
• Be involved and suggest system/process improvements.
• Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative
• Assist supervisor and key staff with goal setting and monitoring development.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.

• Ensure that all inventory movements within the hotel are accounted for and are properly supported with appropriate documentation.
• Ensure the implementation of all cost control policies and procedures by all departments
• Ensure all goods received and delivered in and out of the hotel stores are properly documented and accounted for

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​

Key Responsibilities​

• You lead with a vision to secure the best experience for all our colleagues and customers. ​
• You analyse and follow up on Sales & Profit KPI's for your department. ​
• You support recruitment and ensures growth of team​.
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety.

You will be responsible for the development of the team and its members ensuring the consistent delivery of the highest quality service to a portfolio of clients and also for the provision of appropriate frameworks and controls to ensure adherence to all procedures and policies.

You will support the development of strategic relationships with clients, monitoring current service levels as well as supporting further business development opportunities with those clients.

Drawing on your existing experience in Corporate, Company or Fiscal law  you will create and maintain a positive and professional environment that motivates team members to learn and develop with regular, frequent and transparent communication.

You will lead and manage all recruitment, resourcing, training and development requirements of the team to meet client demands and career development of team members and also you will lead and manage continuous improvement objectives of the team and contribute to those objectives at a department level also.

You’ll be highly organized, pay close attention to detail and able to bridge the gap between Client Services and Technical/Compliance/Sales etc and know when and how to bring these Subject Matter Experts in as and when necessary.

You will build strong customer relationships with existing and new clients, banks and other external parties, gaining insight into their needs and delivering customer-centric solutions also ensuring we meet our legal and contractual requirements.

Client Services Manager may be required to cover for a Senior Accountant at any time,therefore needs to be competent and confident in all accounting roles and responsibilities as well.

You will lead board and shareholders meetings, reviewing related minutes, agreements and documentation.

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Job Summary

• Concentrates in driving business growth and the development of talent.  Spends time in reviewing and assessing overall team performance.
• Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, IT, etc.)
• Concentrates in engaging and developing teams and individuals.  Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed.  Provides consistent feedback on accuracy and timeliness of outputs made by the team
• Monitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others). 
• Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.
• To facilitate and assist various Depositary processes of complex clients and conduct all work in accordance with IQ-EQ Philippines Inc. policies and procedures, as needed.
• As a people manager, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.
• Ensures balanced work allocation across their teams and reallocates resources accordingly.

Core Responsibilities

• Responsible for the preparation of complex reporting requirements, when necessary.
• Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Monitors their teams' compliance as they follow procedures and checklists following regulatory requirements of the clients the team’s handle.
• Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. 
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities
• Monitors the development and assigned trainings of their teams.
• Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.
• Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.
• To be able to effectively communicate and relate with various stakeholders of the team.  Maintains and enhances relationships through crucial conversations.
• Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.
• To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties

Cluster Client Delivery

• Acquires functional knowledge and understanding of the clients’ agreements, and other necessary information needed to review and/or prepare deliverables.
• Monitors if the team has the needed information, data and supporting documents are received for the review/preparation of the needed requirements.  Addresses and escalates issues, as needed.
• Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. 
• Provides support (for timelines) and address issues (for quality), as needed.
• Provide support for the rest of the team and other teams by allotting additional capacity, as needed.  At the same time, initiates the request for support needed from other teams.
• Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed.
• To act as first line of escalations
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Oversees the quarterly debrief meeting with the cluster to review the team's performance.  Then addresses concerns and drives resolutions based on its criticality and complexity. 
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate stakeholders, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs or technical team.
• Acts as first level of escalation of issues/concerns from the funds assigned to their clusters.
• Supports Project Managers by functioning as SMEs, coordinating with stakeholders, and allocating resources.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner.
• Reviews and pre-approves filed overtime of their team
• Setups, monitors and updates all deliverables via the workflow planner in a timely manner, as needed.
• Monitors and ensures the completeness and accuracy of all deliverables via the workflow planner in a timely manner. 
• Analyses and proactively manages team capacity deliverables by allocating needed resources/support.

Systems

• Understands and uses best practice on Depositary platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Monitors relevant procedures, checklists and regulatory requirements are adhered to and completed to mitigate errors.
• Monitors reported breaches, complaints or errors to appropriate stakeholders are acted upon in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues/concerns to the appropriate stakeholders and acted on in a timely manner.
• Participate in interviews, as needed.

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

• Handle travel arrangement such as accommodation, car services, restaurant reservation, and others
• Prepare reports on a monthly basis or as maybe needed
• Research locations, vendors, and necessary event-related items
• Assists with process and program management such as conducting research, obtaining resources, preparing and maintaining documents, trackers and reports, etc.
• Perform other duties and projects as assigned

Managers in this role get to:

Team Leadership: Lead, motivate, and inspire a team of social media specialists to achieve performance targets and deliver exceptional service to clients. 

Performance Management: Monitor team performance, identify areas for improvement, and implement strategies to enhance productivity, efficiency, and quality of work. 

Training and Development: Provide ongoing training, coaching, and mentorship to team members to ensure continuous improvement and skill development in social media management techniques, customer service, and communication skills.

Client Relationship Management: Serve as the primary point of contact for clients, build strong relationships, and proactively address any issues or concerns to maintain client satisfaction and loyalty.

Quality Assurance: Conduct regular quality assessments of social media interactions and feedback to ensure adherence to company standards and client guidelines.

Reporting and Analytics: Analyze performance metrics, generate reports, and provide insights to stakeholders regarding team performance, client satisfaction, and areas for improvement.

Operational Efficiency: Identify opportunities to streamline processes, optimize workflows, and implement best practices to enhance operational efficiency and effectiveness.

Cross-functional Collaboration: Collaborate with other teams within the organization, such as Training, Quality Assurance, and Operations, to ensure alignment of goals and seamless execution of projects.

Risk Management: Identify potential risks and issues related to social media operations, develop mitigation strategies, and ensure compliance with relevant policies, regulations, and industry standards.

Innovation and Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices in social media management, and proactively propose innovative solutions and initiatives to drive continuous improvement and exceed client expectations.

1. BUSINESS DEVELOPMENT and MARKET INTELLIGENCE

1. Promotes and demonstrates, in good conduct, Pilmico farm segment feed lines and animal health care products to the company’s existing and potential customers.
2. Understands and reports farm segment market trends and situations to widen company perspective in order for the business to adapt properly to these trends and situations. 
3. Monitors competitor strategies, activities and other data gathering for timely recommendations of tactical programs to protect and or grow Pilmico market share and penetration.
4. Develops, recommends and presents sustainable sales plans and programs based on his/her growing knowledge of the farms industry to achieve Pilmico growth objectives and personal sales targets.
5. Implements, monitors and evaluates to provide feedback on Marketing initiated programs and activities that supports Pilmico growth objectives in her/his assigned area.
6. Identifies and reports/proposes to Team Leader any Pilmico business opportunities, innovation on systems or developing technology.
7. Maintains Pilmico’s company values and profitability at all times. 
8. SALES and CUSTOMER MANAGEMENT
9.  
10. Immediately attends to leads given to her/him and provides timely feedback to Team Leader on information gathered.
11. Conducts regular farm visits of assigned accounts to provide technical assistance and gather data or feedback for our own improvements on products or services.
12. Conceptualizes sustainable sales program to develop, grow and retain Pilmico feed customers in the assigned region or area for large farm accounts. 
13. Accommodates, assists and coordinates queries on the sales requirements of Pilmico feed customers in terms of ordering, distributorship/dealership, logistics arrangements and product specifications. 
14. Visits and assists the customers on how to maximize the use of the product; maximizing product knowledge and providing extra technical services related to hog and poultry technical management.
15. Provides assistance in addressing technical management queries and in field troubleshooting. 
16.  
17. TRAINING
18. Gathers, records and presents relevant technical information such as data, figures and industry updates/developments not limited to technical management.

We are seeking a highly skilled Virtual Administrative Assistant to join our team. As a Virtual Administrative Assistant, you will provide comprehensive administrative support to our organization while working remotely. The ideal candidate will have a background in corporate analysis, preferably in financial, accounting, or marketing (non-sales) positions within large organizations. Additionally, experience in executive support is highly desirable.

Responsibilities:

1. Provide administrative support:

• Manage calendars, schedule appointments, and organize meetings for executives and teams.
• Coordinate travel arrangements, including flights, accommodations, and transportation.
• Prepare and distribute memos, emails, and reports as requested.
• Conduct research and gather information as needed.

• Provide high-level support to executives, including managing their schedules, handling correspondence, and prioritizing tasks.
• Assist in preparing executive-level presentations and reports
• Coordinate and schedule meetings with internal and external stakeholders.

• Utilize advanced Excel functions and formulas to analyze data and create reports.
• Develop and maintain spreadsheets to track and manage various projects.
• Generate visualizations and presentations using Excel to communicate data effectively.

• Contribute your valuable insights and perspectives to improve administrative processes and procedures.

• Identify opportunities for automation and process optimization to increase efficiency.

• Previous corporate experience as a financial analyst, engineer, or marketer (non-sales)
• 2+ years of experience with Microsoft Excel or Google Sheets
• Experience working with North American or European stakeholders
• Strong organizational and time management skills to handle multiple tasks simultaneously
• Excellent written and verbal communication skills to effectively interact with clients and team members
• Proactive and resourceful, with the ability to work independently and take initiative
• High attention to detail and accuracy in all tasks
• Bachelor's Degree

This is a fully remote position.

JOB DESCRIPTION

We believe that clothes — and how you make them — can make a difference.

Since 1853, we’ve been obsessed with innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do.

A company doesn’t last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values.

We employ more than 17,000 people around the world – supporting great brands, including Levi’s®, Dockers® and Denizen®. Our employees are committed to innovation, creativity and collaboration. Put simply, if you’re looking for a new opportunity, this is a great place to grow your career.

We are looking for an Administrative Assistant to join our team and support the Sr. Executive Assistant to the Chief Financial and Growth Office (CFGO). It is necessary that you enjoy providing professional and personal support, managing diverse responsibilities with humor, enjoys making decisions, has a passion to learn, and shares our core values. We lead by example, own the results, win with people (that would be you!), consumer at the core, embrace a growth mindset, and move fast. If you are someone who is flexible and enjoys an ever-changing corporate environment then this role should provide you with your chance to showcase your previously acquired skills. This position will report to the Senior Executive Assistant to the CFGO and will be based in Manila, Philippines.

Responsibilities

• Act as local administrative support for CFGO and his team in market.

• Support the Sr. Executive Assistant with all personal and professional tasks and assignments for the CFGO

• Act as main point of contact for CFGO outside of San Francisco business hours and while CFO is traveling in market.

• Communicate with other corporate groups on administrative issues.

• Excellent management and maintenance of multiple confidential schedules; coordinate professional and personal travel as-needed

• Meeting/internal event planning inclusive of set-up and breakdown, catering, and a variety of logistical activities, such as meeting room planning

• Handle information requests

• Perform clerical functions such as preparing correspondence, arranging conference calls and processing expenses

• Track and order office supplies

• Handle and track accounting documents and work with budget information

• Maintain business documents using software applications

• Masterfully meet all expected deadlines (or earlier!)

• Thoroughly understand the activities and goals within the department

Basic Qualifications

• Minimum 5 years of experience as the most efficient administrative assistant in the office

• Expert knowledge and proficiency with Outlook , Microsoft Suite, and Concur required

• Prior personal assistant work experience is a plus

• Service oriented with the ability to adjust priorities as needed

• Enjoy a role with varied job responsibilities

• High attention to detail

• Experience working directly with senior level leaders

• Enjoy learning new computer programs quickly

• You have an energetic, positive, helpful demeanor and a passion and interest in LS & Co.

• Ability to work from office in Manila

• Flexible schedule and overtime required; early mornings or late evenings and weekend work will be necessary at times

LOCATION

FULL TIME/PART TIME

Current LS&Co Employees, apply via your Workday account.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The IT HelpDesk Manager will spend approximately 20% of their time working on projects and 40% supporting SaaS applications and working on Service desk tickets. This position collaborates with all levels of management within various departments to understand the current state, identify business requirements, and recommend technologies. The IT HelpDesk Manager works in a fast-paced, dynamic environment and will be expected to prioritize and work on multiple projects and tasks simultaneously.

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved. 
• Provide support and administration of Azure, Intune, Azure Active Directory, Google, computer hardware, and operating systems, and perform other job-related duties as required.
• Participate in project-related work to deliver improvements in these areas.
• Learn about and assist with the support of other applications and platforms, including solutions like Atlassian, AWS, GCP, and Git.

Team Management

• Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

• Ensure that team members are properly trained and working consistently to meet client needs
• Ensure that the team meets company and client-specific KPI targets through product/service training

Internal Coordination

• Performing analyses on CIS efficiency and integration.
• Reporting to management on CIS development, implementation, and progress.
• Collaborating with development teams and departments, as well as incorporating user feedback.
• Ensuring CIS innovation and implementation.
• Overseeing CIS user testing and adjustments.
• Ensuring that products and services are delivered on time and within budget.
• Managing software and hardware installations and upgrades.
• Maintaining computer network infrastructure and ensuring network security.
• Hiring and training new Tech staff.

External Communications

• Be familiar with the client’s key contacts, unique requirements, and operating processes
• Demonstrate mastery of the company and client’s offerings (i.e. its products and services)
• Understand, investigate, and solve any complex client requests or complaints
• Identify opportunities for continuous improvement and scaling growth.
• Writing progress reports and delivering presentations to the relevant stakeholders.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.
• Excellent problem-solving and analytical skills 
• Ability to work independently, leveraging available tools and resources 
• Strong communication skills, both verbal and written
• Strong organizational skills with the ability to manage multiple priorities.
• Strong attention to detail to ensure the accuracy of all work 

YOU HAVE…

• 3-5 years experience leading onshore/offshore teams in a remote work environment
• 3-5 years experience with ITIL and managing Critical incidents
• 3-5 years of experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
• 3-5 years experience with Atlassian products: Confluence, Jira Service Management, etc
• 3-5 years experience with endpoint security products.
• 2+ years experience with developing KPIs / SLAs and using those metrics to drive continuous improvement in the HelpDesk.
• 2+ years of experience integrating systems with Azure and deploying SSO + MFA.
• Experience managing DNS, SPF, and DKIM.
• Experience troubleshooting in a multi-user high availability 24x7 environment.
• Experience in PC repair, troubleshooting, and deployment (Windows and MAC).
• 3+ years of experience developing and maintaining technical documentation in Confluence.
• Should have one or more of the following certifications: Azure, IAM, Intune, or other industry-relevant certifications related to Microsoft, Google, or AWS products.
• 2+ years experience working in an Agile environment, including project management of resources on the HelpDesk team.
• 2+ years of experience developing and driving process workflow improvement 
• 2+ years experience with Asset lifecycle management
• 2+ years experience in vendor management
• Experience administering Azure, AWS, Google, GCP.
• Experience with domain registrars - GoDaddy \ Route53 \ Wix.
• Experience one or more scripting languages, like PowerShell, Ansible, etc…
• Experience automating workflows.
• Experience with Modern Campus DestinyOne
• Experience with budgeting
• Experience de-escalating heated conversations
• Experience with SQL databases and queries

• Law Benefits
• Private Health Insurance
• Paid Time Off
• Training
• Life insurance
• Mental Health Support
• Learning and Development Programs

MyDeal is a leading Australian online retail marketplace that focuses on providing “everything for your home” (furniture, homewares, garden, appliances and more). Founded in 2011, MyDeal has brought Australian shoppers the biggest brands, the best deals, discounts and sales on an extensive range of home and lifestyle products. Since September 2022, MyDeal has been a part of Woolworths Group, Australia and New Zealand’s largest retailer. Our partnership with Woolworths Group continues our shared commitment to provide great value, quality products and convenience for our customers.

MyDeal.com.au has traditionally operated as a marketplace platform however, we have expanded and launched our very own In-Stock department, purchasing and selling inventory on our own site and multiple other sales channels online. We are seeking an Assistant Operations Manager – Instock Operations to join our team, to assist in coordinating all key import functions.

Responsibilities

• Overseeing and management of the day-to-day operations of the Instock operations function.

Logistics and Supply Chain Management

• Coordinate the movement of goods from suppliers to warehouse.
• Implement systems for tracking shipments and inventory levels.
• Continuously evaluate and improve logistics and supply chain processes.

Procurement Management

• Develop and implement procurement strategies and policies.
• Identify and evaluate suppliers, negotiate contracts, and establish vendor relationships.
• Monitor supplier performance and resolve any issues or discrepancies.
• Ensure compliance with procurement regulations and ethical standards.
• Maintain accurate records of procurement activities.

Training and Development

• Assist in developing and delivering training programs for all Instock operations staff.
• Continuously review processes, identifying opportunities for improvement and efficiency gains.
• Support the onboarding process for new hires, providing them with the necessary operational training and guidance.

Team and Performance Management

• Support the hiring, training, and development of the Instock operations team.
• Set up performance goals and expectations for the Instock operations team.
• Provide guidance and coaching to team members, addressing performance issues and fostering a positive work environment.
• Redundancy/resilience building is essential for this role to ensure there are no substantial disruptions to Instock Operations in the event of personal or annual leave, or unforeseen circumstances.

Reporting and Analysis

• Prepare and present reports on procurement and logistics performance.
• Use data and analytics to identify areas for improvement and make data-driven decisions.

• Prior experience in team and operations management, or a related field.
• Demonstrates a strong commitment to supporting stakeholders and actively contributes to achieving optimal outcomes.
• Strong leadership abilities, including the capability to motivate and guide a team, resolve conflicts, and foster a positive work environment.
• An understanding of technical requirements surrounding e-commerce marketplaces is highly advantageous.
• Knowledge of e-commerce software, logistics and procurement systems, and relevant tools for effective performance tracking and reporting.
• Ability to thrive in a dynamic and fast-paced environment, adapt to changing priorities, handle multiple tasks simultaneously, and remain composed under pressure.
• Detail-oriented mindset with a focus on accuracy and quality.
• Full-time on-site availability and willingness to work are required.

WHAT WILL YOU DO

• Manage bill.com inbox for 3 entities. Code 50+ daily vouchers and route for approval to sync with QBO.
• Leads the month-end closing process.
• Managing the accounts payable function that may or may not include performing the duties of an Accounts Payable Officer
• Ensuring the team's work is accurate and invoices are approved for payment using the correct process
• Ensuring the team is allocating purchase order numbers (if applicable) and resolving any issues
• Managing the resolution of issues escalated from team members
• Managing the employee expense claims process
• Planning and execution of the vendor payment runs
• Ensuring credit notes are processed accurately
• Managing the accuracy of the vendor database
• Reconciliation of supplier statements, credit cards, etc.
• Generating journals for month-end reporting
• Ongoing improvements to the accounts payable process
• Manages and trains accounts payable coordinators.
• Hire and onboard accounts payable coordinators.
• Ensures payments are made accurately and on time.
• Creates accounts payable processes and procedures.

YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
• Excels at project management and organization.
• Works carefully and is diligent and detail-oriented.
• Motivates a team and has strong leadership skills.
• Demonstrates advanced math and analytical thinking skills.
• Collaborates with colleagues and has great interpersonal skills.

YOU HAVE…

• A bachelor’s degree in finance, accounting, or a related major is required.
• A master’s degree in finance, accounting, or a related major is preferred.
• A Certified Accounts Payable Professional (CAPP) certification is preferred.
• At least 5 years of accounts payable or related experience is required.
• At least 5 years of managerial experience is preferred.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

Are you a strategic thinker with a passion for digital marketing? Pronto Marketing is seeking a Digital Marketing Account Manager to join our team. As a leader in the website management and digital marketing industry, we are dedicated to helping small-medium businesses grow and succeed online. If you have a track record of managing successful digital marketing campaigns and delivering exceptional customer service, we want to hear from you. Join us in our mission to empower businesses with the tools and expertise they need to thrive in the digital world.

Our Digital Marketing Account Managers are our front-facing, client-oriented team members who strive to guide great marketing campaigns, help educate our clients about campaigns and processes, and make sure campaigns are running smoothly and on time. 

As the bridge between our SEO, blogging, and PPC teams, our Account Managers go above and beyond for our clients and help ensure our processes are efficient. Being a natural problem solver is a must, and our Account Managers are always thinking of ways to improve or create new ways of helping our clients. 

Because our Account Managers look after our most highly valued clients, they are detail-oriented and help ensure our clients are getting the best value and quality out of our services. 

Primary Responsibilities

• Be the main point of contact for clients who sign up for multiple services and spend $1,500+ per month
• Taking onboarding, quarterly, and additional client calls with a friendly, clear, and confident phone manner
• Understanding the ins and outs of our digital marketing services to know how to keep them on track, when they are working, and when to offer additional or alternative services to clients
• Respond to client questions in a timely manner to make sure they feel easily connected to their campaigns
• Prepares marketing reports by collecting, analysing, and summarising campaign progress and results 
• Coordinate and keep on track SEO, Link Building, PPC, and Blogging campaigns

Key Responsibilities:  

• Manages all aspect of customer support including workforce management, service level management, and customer relationship management

• Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system

• Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests. Resource coordination and allocation for team members prioritizing tasks/CRs within team

• Oversees team forecasting and utilization

• Will work on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phase of project up to hypercare support

• Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics

• Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers

• Work effectively with team members to support customer satisfaction and success.

Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required

• Strong Workday implementation experience

• 5 years’ experience with Workday  

• SME of at least 1 Workday Module

• With Workday supplemental Certification is an advantage (Studio, CCTPP, Absence, Time Tracking, Core and Advanced Compensation, Expense, Budgets etc.)

• Ability to manage multiple projects and initiatives simultaneously

• Ability to identify and analyze areas of risk and develops plans to minimize.

• Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations

• Ability to work in diverse, fast paced environment and effectively collaborate across teams.

#LI-Remote

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
• Seek data, build knowledge: I use facts to guide my actions and decisions.
• Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
• Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
• Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
• Do the right thing, the right way: I always make the ethical choice.

A SNAPSHOT OF YOUR ROLE

• You will be conducting on-line sales presentations with existing MSP partners, who are interest in adding additional ConnectWise products and services.
• Your goal is to secure additional revenue from ConnectWise partners assigned
• Deliver online presentations and business calls to owners of small businesses
• Clearly and convincingly communicate the value of ConnectWise’s IT Management Platform to secure trial evaluations for additional Solutions. Cross sell and upsell ConnectWise products.
• Articulate a unique business value of our remote monitoring and management solution
• Salesforce data entry and opportunity tracking assistance
• Contract information submission and verification
• Correlate monthly sales reports
• Communicate important feedback from prospects and customers internally
• Stay up to date with new products and features
• Manage sales opportunities through pipeline stages.
• Achieve sales goals for partner revenue growth.

A BIT ABOUT YOU

• 2-3 years of experience in a similar role where closing North American prospects to annual agreements.
• You must be a strong and clear communicator.
• You must have the sales experience to work through a conversation and be persistent. Need above average objection handling abilities.
• You have a strong work-ethic and positive attitude along with a desire to learn
• Full-time position.

Join the A-Team and experience the A-Life!

We are looking for an experienced International Payroll Manager to oversee payroll processing across diverse international jurisdictions. Reporting to Payroll Shared Services, the International Payroll Manager will play a crucial role in ensuring the accuracy, compliance, and efficiency of payroll operations. This role entails various responsibilities, including vendor management, comprehensive data collection and analysis, oversight of Workday HR/Payroll records and integrations, payroll accounting, and share-based payroll reporting.

Job Responsibilities

• Oversee end-to-end payroll processing for the company headquarters in Bermuda and other international locations, ensuring meticulous accuracy and compliance with local regulations.
• Manage vendor relationships and service level agreements (SLAs) for all outsourced payroll to guarantee punctual and precise processing.
• Support projects relating to the creation of new legal entities and payroll implementation with outsourced vendor.
• Handle payroll inputs, including employee data, absence tracking, and benefits information.
• Collaborate closely with internal stakeholders, assuming the role of a subject matter expert on international payroll matters, to address inquiries, swiftly resolve issues, and provide guidance and support to team members.
• Manage pension contributions and funding, ensuring compliance with relevant regulations and timely processing.
• Ensure accurate payroll accounting entries in Workday Financials and Great Plains, including reconciliations and journal entries.
• Coordinate payroll reporting of equity and ESPP transactions, including stock options exercises, restricted stock vesting and semiannual ESPP purchase periods.
• Remain updated on international payroll regulations and compliance requirements, effecting necessary changes to processes and procedures.
• Provide substantial support during internal and external audits, including the preparation of documentation and responsive actions to inquiries.
• Undertake additional responsibilities as assigned to contribute to the success and continuous improvement of the Payroll and Equity Operations function.

• In charge of issuance of approved government receipts.
• Scanning & labelling of receipts and other supporting documents.
• Preparation of daily collection report.
• Monitoring of AR payment mailbox.
• Monthly GL reconciliation.
• Monthly bank reconciliation.
• Releasing of checks to Service Provider

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

.

Administrative Assistant for Global Customer Care 

Ciena is looking for a talented administrative assistant who will assist the APJ GCC leadership team in day-to-day activities.

The ideal candidate has a demonstrated track record of providing proactive calendar support, assisting with project deadlines, booking travel, and taking effective action to ensure that our leaders and their teams are functioning smoothly and efficiently. As well as assisting in the running of our Manila office, consisting of stationary orders, facilities requests and day-to-day running of the office were applicable.

He/she will be highly organized and professional, resourceful, efficient, flexible and will thrive in a fast-paced environment.

Your Responsibilities

• Manage day-to-day administrative processes associated with the organization with a high level of responsibility and prioritized and completed projects within a specified deadline.
• Engage with executive staff and clients professionally and efficiently while maintaining the confidentiality of sensitive, private, and privileged information.
• Manage and maintain complex calendars that included: planning, coordinating, and executing all requested meetings and events, including quickly adapting to changes in schedules and logistics requirements.
• Arrange and coordinate all business travel (domestic and international).
• Screen and document incoming calls.
• Coordinate off-sites and all hands meetings.  Ensure that objectives are clear, preparation is appropriate. 
• Attend team meetings, generate meeting minutes with key decisions, organize action items, work with assigned leaders to ensure appropriate follow up.

• Ensure assigned leaders are using their time effectively and to greatest impact. This requires an understanding of what’s most important for effective calendar management, tracking deadlines and productive meeting and time management.
• Use independent judgment and initiative to anticipate issues, resolve problems, make recommendations, determine when and if executive action was required, and consulted supervisor as appropriate.

• Assist in the preparation of presentations, correspondence, and organizational charts.
• Coordinate executive meetings in person at customer forums as needed to ensure logistics and executive meetings ran efficiently.
• Interface and coordinate activities between various departments (including IT, purchasing), customers, partners and other third parties.
• Work closely with cross-functional executive administrators.
• Mentor new executive administrative assistants and other administrators when required.
• Provide back-up support for other executive administrative assistants when required.

As a Manila Office Manager for GCC and the broader Ciena team, responsibilities will cover:

• Onsite contact for facilities and IT deliveries
• Ciena Office – Tenant Committee lead
• General administration to support APJ Team and events (stationary, logistics, couriers, catering)
• Co-ordination Internal and external events (Customer Lunch and Learns / Customer events/sporting / QBRs / awards)
• Business Purchasing - Facilitate New supplier setups / invoice processing across various Sales and Support teams
• Admin assistance to other APJ Business Support functions – Services, CM, Legal, Marketing and Channels
• Keep track of inspection, certifications, permits, etc. required for the Manila employees and office.
• Manila  office coordinator for global/regional visitors
• First Aid / Fire Warden in Manila Office

Requirement

• 5+ years’ experience supporting senior executives in a fast-paced environment, preferably at a senior level and/or at a high-growth technology company
• Excellent verbal and written communication skills in English
• Communicate effectively with senior executives, their assistants and employees across the team.  Understand assignments and complete them with little to no follow up from assigned leaders
• Manage multiple complex calendars and concurrent deliverables; understand executives’ priorities in order to effectively address meeting requests.  Exceptional prioritization skills.
• Demonstrated business judgment in previous roles, ability to prioritize on behalf of self and manager

• Professionalism in dealing with executives.  Calm, friendly and professional demeanor at all times; diplomatic when saying no
• Collaborative with a can-do attitude.  Demonstrated ability to develop strong internal and external working relationships
• Organized but flexible, with the ability to anticipate change, and to react efficiently and quickly
• Ability to successfully work in a team environment and build effective working relationships
• Flexibility / Ability to work independently, particularly given executive schedules and travel. 
• High level of integrity; ability to handle confidential and sensitive information with discretion

• Expert in office technology and procedures:  Mac and/or PC proficiency, Microsoft Office software suite skills, Oracle use, preparation and management of Purchase orders
• International business exposure a plus

A LITTLE BIT ABOUT BOLDR

Talent is everywhere but opportunity is not. Boldr is the first (and largest) global B Corp talent outsourcing company, dedicated to connecting the world to opportunity. Our global team of over 1,000 team members, spread across 5 countries (South Africa, Philippines, Mexico, USA, and Canada), provides ethical access to global talent, delivering high quality, seamless customer experiences for our values-aligned clients, while empowering local team members to develop and grow. With a proven commitment to local communities, Boldr is serious about impact, proving that our dynamic approach to outsourcing is good for communities and businesses.

We are a ‘People First’ organization, and our mission is to help people grow and connect. We believe each team member should be given the tools and space to become the best version of themselves, learning and growing together in line with this mission, while having fun and delivering excellence to our clients.

WHAT IS YOUR ROLE

As the Tacloban Recruitment Manager, you will play a strategic role in Boldr’s recruitment process in Manila, Tacloban, and other provinces in the Philippines. You will take a proactive approach to sourcing and hiring the best candidates while planning, developing, and implementing an innovative talent acquisition strategy for our global company.

WHAT WILL FILL YOUR WORKDAY 

• Collaborate with business leaders to evaluate, research, and design a consistent recruitment procedure.
• Work closely with key stakeholders to understand hiring needs for each position, meeting competitive hiring goals and expectations.
• Develop sustainable talent acquisition and hiring plans and strategies.
• Lead, oversee, and supervise members of the Recruitment team in the Philippines.
• Cultivate strong relationships with external recruitment agency partners.
• Manage and maintain recruitment databases.
• Oversee all recruitment channels (referrals, headhunters, online channels) and research and recommend new sourcing methods.
• Plan and implement employee referral programs.
• Support and collaborate with recruiters to manage sourcing, interviewing, and employment processes.
• Identify bottlenecks in the recruiting process and implement procedures to enhance the candidate experience.
• Assess the effectiveness of recruitment plans through team communication.
• Act as the point of contact for all resourcing issues and matters.
• Develop, design, plan, and execute employer branding activities.
• Research and recommend new sources for the recruitment of active and passive candidates.
• Review employment applications and background check reports.

WHAT WE’LL LIKE ABOUT YOU

You Will Stand Out if You Are:

• Curious and authentic, embodying our #beboldr ethos.
• Skilled at maintaining internal and external relationships.
• A staunch advocate for the confidentiality of restricted information.
• Confident in managing competing priorities.
• A strong team player, eager to share industry knowledge and best practices.
• Resourceful, creative, and tenacious.
• Structured and organized, with a keen eye for detail and a commitment to delivering consistently high-quality output.
• Proactive and self-motivated, always seeking ways to improve processes and enhance the applicant experience.

You Will Stand Out if You Have:

• Experience as a Senior Recruitment Consultant, Recruitment Manager, Talent Acquisition Supervisor, or similar role.
• Hands-on recruitment experience in numerous locations across the Philippines.
• In-depth knowledge of recruitment practices, metrics, and guidelines.
• Advanced skills in cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.
• Proficiency in various sourcing techniques and platforms.
• An aptitude for identifying candidates who are not only technically qualified but also culturally aligned.
• Excellent analytical skills.