The Claims Division is seeking an Indexing Assistant to join the Claims Operations Team.  Under general supervision, the Indexing Assistant provides administrative support to one or more individuals in the Claims Department.

• Identify, classify and triage incoming documents/mail to the appropriate owner (could be a TPA, a different department within Arch, Arch claims etc…)
• Process document/mail and index to appropriate Arch claims files in the system; ImageRight system / FlexiCapture Verification which includes:
  • Surety indexing
  • Canada indexing
  • Dropfile

This role provides administrative support for various tasks, such as data entry, timekeeping, expense reporting, and general assistance to one or more managers within a group, office, or business unit. This role works under direct guidance and supervision.

• Assist in general administrative tasks and may provide support to Executive Assistant On-Shore.
• Prepares and maintains basic reports, spreadsheets, and other necessary documents in response to and in anticipation of department’s needs.
• Prepares, reviews, submits, and tracks expense reports for reimbursements.
• Enters, tracks and processes departmental expenses and invoices for payment.
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Processes timesheet approval, submission and Oracle Time Adjustments (OTA) (including approvals, transfers and cost center changes) for employees.
• Format documents as needed for other stakeholders
• Process and handle Employee Center cases.
• Inputting data from various sources into computer system or databases accurately, efficiently, and timely.
• Conduct online research or other types of research for onshore partners.
• Reroutes documents to other approvers when necessary.
• Perform other related projects and duties as assigned.
• Maintain confidentiality and a high level of professionalism in all interactions and when handling sensitive information.
• Assist senior administrative colleagues by assisting with tasks such as creating and maintaining basic reports, organize shared files, and other assigned duties
• Receives guidance and training on well-structured assignments relying on instructions and established procedures.
• Perform and accomplish the responsibilities listed above under direct guidance and supervision of an SME or Team Leader.

This role provides administrative support for various tasks, such as data entry, timekeeping, expense reporting, and general assistance to one or more managers within a group, office, or business unit. This role works under direct guidance and supervision.

• Assist in general administrative tasks and may provide support to Executive Assistant On-Shore.
• Prepares and maintains basic reports, spreadsheets, and other necessary documents in response to and in anticipation of department’s needs.
• Prepares, reviews, submits, and tracks expense reports for reimbursements.
• Enters, tracks and processes departmental expenses and invoices for payment.
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Processes timesheet approval, submission and Oracle Time Adjustments (OTA) (including approvals, transfers and cost center changes) for employees.
• Format documents as needed for other stakeholders
• Process and handle Employee Center cases.
• Inputting data from various sources into computer system or databases accurately, efficiently, and timely.
• Conduct online research or other types of research for onshore partners.
• Reroutes documents to other approvers when necessary.
• Perform other related projects and duties as assigned.
• Maintain confidentiality and a high level of professionalism in all interactions and when handling sensitive information.
• Assist senior administrative colleagues by assisting with tasks such as creating and maintaining basic reports, organize shared files, and other assigned duties
• Receives guidance and training on well-structured assignments relying on instructions and established procedures.
• Perform and accomplish the responsibilities listed above under direct guidance and supervision of an SME or Team Leader.

The role is responsible to effectively run the Agile events and ceremonies for successful outcomes, enable delivery by removing blockers and identify the interdependencies, capacity planning, keeping close eye on team's velocity, close monitoring of user story progress and delivery during the sprint, keep the team motivated and engaged, have a clear understanding of leadership and facilitation, stakeholder management (know the products & stakeholders, release management, coach & support the squad on Agile and encourage Agile Ways of Working (WOW), has an ability to run more than one full fledged SQUADs.

RESPONSIBILITIES

DELIVERY / TEAM:

1. Assist the team in the early identification of impediments and work accordingly with the organization and/or other teams in order to remove them or mitigate their impact to the product development process.

2. Train and Mentor the team in the correct understanding of Agile values, principles and applicable frameworks, enabling the team to identify how to get most value out of them within the context of the project.

3. Make effective and timely use of escalations to the account team and/or client when needed.

4. Actively support team happiness through building an environment of trust, openness and safe experimentation.

5. Coach clients Product Owner in process-related aspects.

6. Actively engage in coordination efforts with other PMs from the engagement in order to build a cohesive execution strategy and collaborate as much as possible.

7. Coach the team towards effective quality outcomes in terms of Product, Process and Technical Implementation - with excellence in mind.

8. Risk & Dependency management - with safety & effectiveness in mind.

9. Metric management - with continuous improvement in mind.

10. Communication & Reporting - with better visibility, assertiveness & transparency in mind.

OPERATIONS:

1. Set up teams (together with Tech Lead) by raising requests as needed, selecting team members based on project needs & engagement constraints and setting them up for success by building a shared understanding of the client expectations and engagement conditions.

2. Actively look for opportunities of growth for Globants position within the client engagement and follow through accordingly to actually turn them into new business (i.e. supporting proposals, contributing to forming new teams, etc.).

3. Keep financial forecasts updated on a weekly basis.

4. Manage P&L effectively to comply with revenue and margin targets.

5. Process billing accurately on a monthly basis - or as applicable for the engagement.

6. Take timely care of project assignments & releases for team members.

7. Manage team leaves/vacations requests helping the team to assess the delivery & financial implications and plan accordingly to avoid/mitigate impacts.

8. Manage customer satisfaction through the regular submission of surveys and follow through corrective/improvement actions with the team as needed.

9. Manage extra compensation / bonuses for the team (members) as needed.

10. Manage travel arrangements for team members as needed.

11. Take care of team logistics in terms of properly & timely requesting equipment, software or any resource needed by the team.

12. Keep a close record of contracts to make sure they are valid and fully executed at any point in time within the engagement timeframe.

13. Prepare for and attend to project audits, holding discussions and getting to agreements with a constructive and value-driven mindset

• Client farming activities: cold calling, saturation exercises and seeks other legal means to generate and build relationships with clients.
• Work with our Market Analyst group on submissions for clients. These will include but is not limited to project briefs, case studies, technical and financial due diligence analyses and reports.
• Prepare and conduct pitches / presentations
• Coordinating and conducting site inspection for clients
• Work on documentation related to transaction management, building options list, request for proposal, letters of intent, etc.
• Negotiate terms and contracts on behalf of clients
• Coach, mentor and manage a team of brokers
• Work with our Client Engagement Coordinator on providing clients’ post-sales support
• Help mount and attend various client engagement activities

This role provides administrative support for various tasks, such as preparation of reports, charts, and other presentation materials, inventory of office supplies, timekeeping duties and maintenance of files, databases, and archives of relevant records to one or more managers in a department or group in an organization. This role works under general guidance and supervision.

• Provide support in general administrative tasks such as but not limited to filing, encoding, maintaining, and sorting files and documents.
• Prepares, generates, and maintains reports, spreadsheets, presentations, and other necessary documents as required, in response to and anticipating the department’s needs.
• Prepares, reviews, submits, and tracks Stakeholder’s expense reports for reimbursements
• Enters, tracks, and processes departmental invoices for payment.
• Processes timesheet approval, submission, and Oracle Time Adjustments (OTA) (including approvals, transfers, and cost center changes) for employees.
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including saving, organizing, and creating folders for efficient document repository management.
• Process and submit ServiceNow IT ticketing.
• Process and purchase orders for office supplies, including IT hardware and software services. Conduct online research or other types of research for onshore partners.
• Reroute documents to other approvers when necessary.
• Perform other related functions, projects, and duties as assigned.
• Maintain confidentiality and a high level of professionalism in all interactions and when handling sensitive information.
• Receives guidance and training on well-structured assignments relying on instructions and established procedures and may be relied on to solve routine problems/issues.
• Perform and accomplish the responsibilities listed above under the general guidance and supervision of an SME or Team Leader.

In this role, you will be the single point of contact for the Commercial and Finance teams, to liaise on Finance/Revenue related requests. You will be the go-to person from the Commercial side on all Finance related processes, platforms and documents who can advise on actions accordingly. You will also be responsible for ensuring that all key cut-off dates based on the Monthly Closing Calendar are strictly adhered to

• Update opportunities for Commercial teams and advise on opportunity set-up in Salesforce. 
• Commission opportunity in Salesforce to get the job number (i.e. include billing instructions, final contract details, evidence of agreement (EOA) and/or PO). Raise job number request for exception cases, if needed.
• Raise request and coordinate new SAP account creation and credit checks.
• Review and approve proforma invoices .
• Follow up with the Billing team on sending invoices to clients.
• Raise credit memo request for invoice revisions/ cancellations.
• Attend the local Billing and Cash Collection calls and coordinate action items with the Commercial team.
• Ensure project dates in SAP are updated. Raise SAP change requests as needed.
• Follow up with the Operations team on pending fieldwork start date confirmation.
• Follow up with the Commercial team on pending evidence of delivery (EOD).
• Other Finance/Revenue-related duties, as assigned

The Territory Business Manager is responsible for generating and cultivating an increasing loyal customer base for Pilmico Foods Corporation through active selling and establishing relationships with the livestock and poultry farm, feed mills and traders. In charge of translating continuous market share within a specified territory. This position is also responsible for ensuring the maintenance of credit terms within acceptable corporate standards.

DUTIES AND RESPONSIBILITIES:

I. Market Potential

1. Contributes to determining market potential at the territory level thru the conduct of dealer and end-user market reading and profiling of prospective customers

II. Business Plan

1. Implements approved placement strategies for the territory
2. Develops and proposes an overall business approach in an assigned territory to include but not limited to placement and pricing strategy of soya, wheat and other feed commodities.

III. Customer Relations

1. Serves as a link and provides support between the customer and the company in all transactions related to order fulfillment
2. Gathers, provides feedback and monitors intervention on customer concerns pertaining to product and services

IV. Sales Operations

1. Verifies all critical information necessary to determine worthiness of a prospective customer prior to endorsement
2. Executes, leads generation and negotiations to prospective customers
3. Plans and executes the territory KRAs in order to grow the business in an assigned territory
4. Helps in managing AR of the territory through effective collection
5. Implements and evaluates effectiveness of defined sales activities in the territory
6. Monitors the services of third party manpower service provider in the technical sales in an assigned territory
7. Assists in providing technical training to third party service provider

V. Other Tasks

1. Participates in current and future corporate initiatives such as PL, PPM, ISO, 5S, ISMS, Branding, CRM, IBP, COMREL, Safety, etc.
2. Participates in projects and improvements on sales and marketing process as may be assigned
3. Performs other work-related tasks as may be assigned from time to time

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.   

Responsibilities

• Drive client satisfaction by providing insights and actionable recommendations during presentations 
• Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ 
• Consult with clients regarding general concerns 
• Conduct external presentations 
• Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs 
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards 
• Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team 
• Conducts performance reviews for direct reports 
• Responsible for the training and development of the team. Ensure team members are trained to handle client requirements 
• Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment 
• Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs 
• Supervise all stages of project management and monitor performance. 

This role is responsible for developing individuals and teams that execute against specific activities related to analytics and/or client response. Identifying and implementing ongoing improvements in efficiency and effectiveness in the way we service our clients. This role is also responsible for hiring and managing all aspects of people management. 

ABOUT US

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global businesses access to highly skilled professionals from the Philippines and Malaysia, enabling businesses to build their offshore dream teams. Our vision is to be the place where the bright minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalized services and our in-depth knowledge of the markets we serve.

ABOUT THE ROLE

The Marketing & Executive Coordination is responsible for driving marketing initiatives, coordinating campaigns, and supporting the marketing department in day-to-day activities. This role also includes providing high-level administrative support to the Sales & Marketing Director, ensuring smooth operations and effective time management. The primary focus is on marketing coordination, with supplementary responsibilities as an executive assistant.

What's in it for you? 

• Full-time, permanent position with a day-shift schedule so you can maintain a healthy work-life balance.
• Office-based in vibrant Cebu City, offering a modern collaborative work environment.
• Opportunity to work with cutting-edge financial tools and systems, enhancing your skills and expertise.
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents.
• Grow and develop your career with us through our technical and professional development programs.
• Competitive Salary Package (between 35K – 40K) + generous benefits + personalized learning and development. 

This role has been specifically designed to align with the aspirations and talents like you. 

This is a full-time, office-based role in Cebu City. To start in September 2024.

Join us and connect and collaborate with the best minds, building a community of successful companies. 

Marketing Coordination:

• Develop the marketing plan, organizing ideas from your manager and the team into actionable strategies.
• Oversee the execution of the marketing plan, ensuring timely delivery of all initiatives.
• Coordinate with internal teams and external vendors to implement marketing campaigns across various channels.
• Manage the company’s digital presence, including the website and social media platforms.
• Support content creation, including copywriting, graphics, and multimedia.
• Conduct market research to inform and refine sales & marketing strategies.
• Lead the marketing and lead generation team to meet monthly targets.

Executive Assistant:

Administrative & Communication Support:

• Manage calendar’s, including scheduling meetings, appointments, and travel.
• Handle correspondence, phone calls, memos, newsletters and emails on behalf of the Sales & Marketing Manager, while facilitating internal communications and acting as a liaison with departments and external clients.
• Manage and follow up on tasks to ensure timely completion and adherence to deadlines.
• Manage confidential files, ensuring discretion and confidentiality in all communications and document handling.
• Drafting and sending out internal communications, such as memos and newsletters.
• Assist with managing the budget by processing invoices, tracking expenses, and ensuring expenditures align with budget allocations while addressing any financial discrepancies.

Sales Support:

• Prepare, edit, and distribute documents, reports, presentations, sales materials, proposals,  contracts and the like.
• Assist with the maintenance of customer databases, CRM systems, and sales records.
• Coordinate with the sales team to track targets, KPIs, performance metrics, and analyze data for growth opportunities.
• Facilitate communication within the sales team, ensuring smooth information flow and maintaining high standards of customer service.

Event and Project Coordination:

• Organize and coordinate sales meetings, conferences, and events, including logistics and material preparation.
• Support key project management tasks such as setting timelines, coordinating efforts, and tracking project progress.

Continuous Improvement:

• Process Standardization and Improvement: Assist with developing, documenting, implementing, enforcing, reviewing and updating SOPs to ensure consistent and standardized practices. Continuously reviewing and updating SOPs based on lessons learned and contribute to the ongoing enhancement of Walmay’s methodologies.
• Training and Onboarding: Assist with conducting training sessions and onboarding new team members to ensure understanding and adherence to established SOPs as required.

Associated Duties

• Undertake other duties which are appropriate to the level of the position, as directed by your Manager
• Act in accordance with and strive to meet the company vision, purpose, core values, virtues, policies, procedures, regulations, and legal requirements.

• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Proficiency in Microsoft Office Suite
• Experience with social media platforms and content creation
• Basic understanding of graphic design principles
• Familiarity with ODOO and Gympie Docs is a plus
• Copywriting experience and a background in working with Australian clients are advantageous

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

The Manager role of Global Client Resolution team is responsible for providing leadership, oversight, and direction to   staff, ensuring that team members have the information, tools, and resources needed to deliver exceptional results to internal and external customers. The role requires a keen insight into support trends which includes emails, chat and calls with all its best practices, and reach for deep collaboration and partnership with business leadership across Client Services, Sales, Product, and other organizations within Visa. 

Key responsibilities include:

• Oversee team consisting of analyst and associates that will primarily work on chats and calls and emails providing ongoing guidance and direction to support the dynamic and evolving nature of Visa’s products and services. 
• Provide regular coaching and feedback to team members in order to optimize performance and engagement.  Act as mentor and coach to support and strengthen their development and provide guidance to help support short and long-term employee career goals.
• Collaborate with global peers to identify and document hand-offs and support needs associated with Global Client Resolution processes.   
• Meet regularly with regional peers and other key stakeholders to obtain visibility into support trends, initiatives, operational issues, or other activities that may affect the business unit.  Assess and plan for future staffing needs to ensure that adequate resources are in place to meet demand. 
• Foster deep partnerships with CS, Sales, and Product peers.  Loop into the Annual Operational Planning process for prioritization of funding and resources, proving detailed business rationale and ROI to ensure that staff additions and tool enhancements receive proper prioritization and funding. 
• Drive team to optimize workflows, communication, and hand-offs associated with the various products and programs that this team supports.  Ensure that team documentation is created and updated.  
• Champion efforts to improve support tools, providing the business rationale needed to secure funding and prioritization of new and enhanced tools and functionality.
• Ensure that internal and Client-facing documentation is maintained and updated as systems or applications change, or as new initiatives or support needs are introduced.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

We are seeking a dynamic, transformational Service Owner to join the Service Desk. The Service Owner has a pivotal role within the End User Support organization, responsible for the strategic direction, performance, and continuous improvement of services provided by the Service Desk Team. This role is essential in ensuring the services align with business objectives, deliver significant value to stakeholders, and complies with all relevant standards.

Key Focus Areas

The ideal candidate should be passionate about: 

• Transformational Leadership - Drive transformational change within the service by identifying and implementing innovative solutions that address evolving business needs.
• Service Efficiency - Oversee the efficient operation of the service, ensuring optimal performance and swift resolution of any issues.
• Continuous Improvement - Drive continuous improvement initiatives to enhance service quality, informed by performance data and stakeholder feedback.
• Automation/Self Services – Be passionate about automating and simplifying process and drive a culture of self-services
• Strategic Alignment - Ensure that the service's strategic direction is closely aligned with the organization's goals and objectives.
• Stakeholder Engagement - Maintain strong relationships with all stakeholders, ensuring their needs are met and expectations managed.
• Risk Management - Proactively identify and mitigate risks to ensure uninterrupted service delivery.

Key Responsibilities:

The Service Owner will drive transformational change within the services provided, ensuring it evolves to meet future business needs and technological advancements.

• Service Transition - Manage the transition of new or changed services into the operational environment, ensuring minimal disruption to existing services and operations. Identify and manage risks associated with the service, ensuring that any potential issues are mitigated before they can impact the service. Track volume/issues of services transition
• Service Operation - Oversee the day-to-day operation of services, ensuring they meet agreed-upon service levels and performance targets. Ensure that the service is delivered effectively and efficiently. Responsible for any issues that arise and must ensure that they are resolved in a timely manner. Responsible to run Operational Reviews.
• Capacity and Demand Management - Define and manage capacity and demand for the services in a way that anticipates future growth and transformational needs. Ensure the service can scale efficiently to meet changing organizational demands.
• Service Improvement - Continuously monitor service channels and review performance metrics to identify transformational opportunities for improvement. Leverage data analytics and data insights to drive OKRs (Objectives and Key Results) that enhance service quality and effectiveness.
• Stakeholder Management - Engage with and manage relationships with End User Support, Business Partners, and Business stakeholders involved in the service, ensuring communication and collaboration. Ensure stakeholder needs are anticipated, met, and expectations are managed throughout the service lifecycle.
• Risk Management - Identify, assess, and manage risks associated with the service, with a focus on transformational risk mitigation strategies. Ensure that potential issues are proactively addressed before they impact service delivery.
• Compliance - Ensure the services comply with all Corporate Key Controls, and organizational policies, ensuring the service remains fully compliant.
• Collaboration - Collaborate with peer stakeholders across other End User Systems operations engineering functions to drive improvements.
• ITSM Expertise - Lead transformational initiatives to improve ITSM practices within the organization and provide guidance on best practices.
• Budgeting and Cost Management - Ongoing transformational approach, seeking cost-saving opportunities while maintaining or enhancing service quality. Monitor financial performance to ensure alignment with organizational goals and recommend adjustments as needed.

The Senior Manager, Implementations has a versatile role, combining the duties of an Sr Implementation Consultant and a People Manager. This position involves leading a dedicated team of Implementation Specialists as well as consultants and ensuring the delivery of exceptional technical project support.

The role will require you to work with senior leadership and cross-functional teams to implement changes that drive improvements to the customer experience. The position supports the team and enterprise clients, interacting directly with new and existing customers, business and technology partners and multifunctional Visa and Cybersource internal stakeholders. The Implementation Senior Manager will also be responsible for supporting high profile customers to ensure they receive the most comprehensive support possible.

In this role, you are expected to:

• Facilitate strategic development and thought leadership for the Cybersource Implementation Services team.

• Lead, coach and review a team responsible for assigned projects for our clients

• Develop and deploy, with managers, peers and Product offices, the technical implementation strategy for assigned Asia Pacific clients.

• Support clients to deliver award winning customer satisfaction.

• Develop talent within the team to provide world-class Implementation Support for Cybersource Accounts.

• Manage the team to follow consistent processes and use tools to meet the organization’s goals.

• Ensure timely and effective resolution of merchant projects, collaborating with other functional groups as needed and consistent with enterprise technical support metrics.

• Establish and maintain strong relationship with global Visa staff in Client Services, Product, Technology or Operations and Sales.

• Lead complex cross functional customer service delivery initiatives across clients and Visa internal teams.

• Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency.

• Be the main point of contact for complex escalations and provide resolutions independently. influences wider market function regarding Client Services practices, procedure and policies

Why this is important to Visa:

The Senior Manager, Implementations is the cluster lead for Implementation Consultants and Analysts. They are also the central operators of Value-Added Services business teams across Asia Pacific market teams and clients. To be successful as a Senior Manager, you will need to become a strong leader, a subject matter expert, a great coordinator of programs and thrive in a strong teamworking culture. Your ability to support the Value-Added Services business will directly impact our clients' trust in our brand and technology in the payment industry and money movement ecosystem.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

At Nielsen IQ, our obsession in helping our clients to grow through comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us.

Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how our clients drive their marketing and trade strategies.

Working in this role, you will play a key role in the provision of strategic insight to our clients in the delivery of consumer research services by having a good understanding of their business issues and developing relevant consumer research solutions including integration across Nielsen’s IQ business units while building and maintaining strong client relationships.

Responsibilities

• Responsible for an annual revenue target to be executed / developed through new business in the year.
• Work together with Business Development colleagues and independently identifying and addressing client’s business issue or project brief, proposing the right & relevant solution (i.e. type of consumer study, data collection approach, timeline and investment). This includes developing & presenting the proposed solution to clients.
• Take lead on client engagement and maintain a relationship with the client with the aim to become a trusted advisor, thus gaining more business opportunities.
• Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key objectives.
• Demonstrate willingness and ability to think about client’s business and take concrete steps towards building knowledge about a key industry vertical OR Solution.
• Manage a small team of researchers to coach and mentor both direct and indirect reports, developing & strengthening their competency skills.
• Execute and deliver the project (end-to-end, from questionnaire development to reporting/analysis & verbal presentation) at the most efficient way without impact on the quality of your delivery

Job Summary

• Concentrates in driving business growth and the development of talent.  Spends time in reviewing and assessing overall team performance.
• Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, IT, etc.)
• Concentrates in engaging and developing teams and individuals.  Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed.  Provides consistent feedback on accuracy and timeliness of outputs made by the team
• Monitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others). 
• Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.
• To facilitate and assist various Depositary processes of complex clients and conduct all work in accordance with IQ-EQ Philippines Inc. policies and procedures, as needed.
• As a people manager, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.
• Ensures balanced work allocation across their teams and reallocates resources accordingly.

Core Responsibilities

• Responsible for the preparation of complex reporting requirements, when necessary.
• Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Monitors their teams' compliance as they follow procedures and checklists following regulatory requirements of the clients the team’s handle.
• Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. 
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities
• Monitors the development and assigned trainings of their teams.
• Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.
• Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.
• To be able to effectively communicate and relate with various stakeholders of the team.  Maintains and enhances relationships through crucial conversations.
• Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.
• To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties

Cluster Client Delivery

• Acquires functional knowledge and understanding of the clients’ agreements, and other necessary information needed to review and/or prepare deliverables.
• Monitors if the team has the needed information, data and supporting documents are received for the review/preparation of the needed requirements.  Addresses and escalates issues, as needed.
• Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. 
• Provides support (for timelines) and address issues (for quality), as needed.
• Provide support for the rest of the team and other teams by allotting additional capacity, as needed.  At the same time, initiates the request for support needed from other teams.
• Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed.
• To act as first line of escalations
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Oversees the quarterly debrief meeting with the cluster to review the team's performance.  Then addresses concerns and drives resolutions based on its criticality and complexity. 
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate stakeholders, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs or technical team.
• Acts as first level of escalation of issues/concerns from the funds assigned to their clusters.
• Supports Project Managers by functioning as SMEs, coordinating with stakeholders, and allocating resources.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner.
• Reviews and pre-approves filed overtime of their team
• Setups, monitors and updates all deliverables via the workflow planner in a timely manner, as needed.
• Monitors and ensures the completeness and accuracy of all deliverables via the workflow planner in a timely manner. 
• Analyses and proactively manages team capacity deliverables by allocating needed resources/support.

Systems

• Understands and uses best practice on Depositary platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Monitors relevant procedures, checklists and regulatory requirements are adhered to and completed to mitigate errors.
• Monitors reported breaches, complaints or errors to appropriate stakeholders are acted upon in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.

Other

• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues/concerns to the appropriate stakeholders and acted on in a timely manner.
• Participate in interviews, as needed.

To ensure the creation of an unforgettable and rewarding experience (including services) across all channels and all customer journeys, so that customers will want to come again and again. To secure that the customer is at the centre of all key decision-making processes and that an excellent customer satisfaction is delivered and value for the customers is created.

Act as a member of the Country Management Team and proactively contribute to IKEA business plan, commercial plan and commercial calendar process. Lead the facilitation of a seamless shopping experience across channels to enable for extraordinary growth.

• Secure that the customer is at the centre of all strategies, decisions making, solutions, meeting the customer experience steps.
• Provide the front-line business operations with expertise, so that the customer is taken care of with quality and speed, across all journeys where needed.
• Responsible for country localisation in SOP which need to be aligned with IKEA Retail to secure consistency and compliance.
• Support the store audits (internal & external) Support and align any store / country operational issues including systems. Act as country super user to support store and end users.
• Follow up and identify continuous improvements to the customer experience journey, to deliver an excellent customer satisfaction, and maximize conversion in all touchpoints.
• Actively monitor customer satisfaction & sentiment in the country, markets, customer care center and CMPs; identify together with the respective leaders’ action plans to tackle root causes for dissatisfaction.
• Create collaboration across the country between customer care centers, stores and service partners on achieving operational excellence from a customer perspective (deliver IKEA's customer promises).
• Work across the organisation in customer journey improvement and development in close cooperation with IKEA Retail functions, leveraging on central solutions and initiatives.
• Pro-actively liaise with key stakeholders to secure the right prioritisation, localisation for IKEA Retail to support delivery of tools/systems. Work with IKEA retail stakeholders to align new process and system design before development takes place.
• Work closely with Expansion, cross functions for planning, IR2, work orders, operations flow and all that is needed for new stores and SISAN.

About BSA Solutions

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment, one that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

About the Role

We are seeking a highly organized and analytical HR Generalist with a minimum of 5 years of experience to contribute significantly to our HR function. The ideal candidate will be a strategic thinker with a strong foundation in HR processes, documentation, and data analysis. This role requires a deep understanding of HRIS systems, proficiency in Excel, and a strong connection with government agencies such as SSS and Pag-ibig.

What's in it for you?  

• Full-time, permanent position with a day-shift schedule so you can maintain a healthy work-life balance.  
• Office-based in vibrant Cebu City, offering a modern collaborative work environment.  
• Opportunity to work with cutting-edge financial tools and systems, enhancing your skills and expertise.  
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents.  
• Grow and develop your career with us through our technical and professional development programs.  
• Competitive Salary Package (between 35K – 40K) + generous benefits + personalized learning and development. 

Responsibilities:

• HR Process and Documentation:
• Develop, implement, and maintain efficient HR processes, policies, and procedures.
• Ensure compliance with labor laws and regulations.
• Prepare and maintain accurate and up-to-date employee records and documentation.
• HRIS Management:
• Manage and optimize the HRIS system, including data entry, updates, and reporting.
• Design and implement workflows to streamline HR processes.
• Extract and analyze HR data to generate reports and insights.
• Data Analysis and Reporting:
• Utilize advanced Excel skills to analyze HR data, identify trends, and generate meaningful reports.
• Provide data-driven insights to support strategic decision-making.
• Develop and maintain HR metrics and key performance indicators (KPIs).
• Compensation and Benefits:
• Conduct salary benchmarking to ensure competitive compensation packages.
• Develop and implement innovative employee benefit programs.
• Administer compensation and benefits programs, including enrollment, changes, and communication.
• Government Agency Relations:
• Maintain strong relationships with SSS and Pag-ibig.
• Ensure timely and accurate submission of employee contributions and reports.
• Stay updated on government regulations and compliance requirements.
• Other HR Functions:
• Provide support to employees on various HR-related matters.
• Assist with recruitment, onboarding, and offboarding processes.
• Participate in HR projects and initiatives

• Bachelor's degree in Human Resources Management or related field
• Minimum of 5 years of experience in HR generalist role
• Strong proficiency in Microsoft Excel, including data analysis and reporting
• Experience in HRIS systems and workflow setup
• In-depth knowledge of labor laws and regulations
• Excellent organizational, communication, and interpersonal skills
• Ability to work independently and as part of a team

Preferred Qualifications:

• Master's degree in Human Resources or related field
• Experience in a fast-paced and dynamic environment
• Certifications in HR or related fields

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

We are the Employee Enablement Solutions Team (EES) in Corporate IT, where we champion the technology needs of our Visa colleagues. Our mission is to drive exceptional quality, effectiveness, and efficiency of services to our users and business functions. Our vision is to evolve faster than the challenges, fill gaps that are yet unknown, and not only see around walls but knock them down. We have an exciting new position for a Sr. Organizational Change Manager.   

We are seeking a hands-on Sr. Organizational Change Manager with a passion for precision, curiosity, and quality, focused to lead a team of change management analysts. This role focuses on driving end-user adoption, advocacy, education, and satisfaction. The ideal candidate will understand our users’ needs and possess the imagination, skill, and persuasive techniques to support our dynamic workforce. Responsibilities include leading key projects and translating complex concepts into simple, compelling designs. Strong communication and writing skills, along with moderate technical abilities, are essential.

Essential Functions

The candidate will manage complex technology projects and lead a team of change management analysts and associates to deliver high-quality change management solutions. You will be responsible for managing the people side of change, including stakeholder engagement, communication, training, and adoption.

Responsibilities also include:

• Develop and implement change management strategies and plans for technology projects, aligned with the project objectives and business goals.
• Conduct change impact assessments, stakeholder analysis, and readiness assessments to identify the change needs and risks.
• Design and execute communication, training, and coaching plans to prepare and support the end-users for the change.
• Monitor and measure the effectiveness and outcomes of the change management activities, and adjust the plans as needed.
• Manage the change management schedule and resources, and report on the progress and status of the change management deliverables.
• Lead, coach, and develop a team of organizational change management analysts, and provide them with guidance and feedback.
• Collaborate and coordinate with the project managers, sponsors, and other key stakeholders to ensure alignment and integration of the change management and project management activities.
• Build and maintain strong relationships with the business leaders, end-users, and other stakeholders, and act as a trusted advisor and change agent.
• Work with virtual teams located in different time zones and with differing cultures
• Represent the EES team and be a strong, vocal customer/user advocate

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the standard working hours in future based on the business requirements

The Assistant Outlet Manager will liaise between multiple food and beverage venues to ensure the success of every guest experience – and model exceptional service and leadership skills among your team.

Responsibilities:          

• Consistently offer professional, friendly and engaging service
• Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in recruiting and training all Outlet Colleagues
• Balance operational, administrative and Colleague needs
• Attend regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Have full knowledge of all Outlet menus
• Assist in managing the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Accountable for Advertising (Offline and Display Banners):

• Ensure the development and successful implementation of advertising campaigns as per the commercial calendar and any other locally relevant opportunities in addition to the commercial calendar.
• Final approver for all country media plans and marketing communication work. • Work closely with other SO functions and Markets in the development of each launch/campaign.
• Secure that the overall advertising budget for the country is achieved and ensure appropriate evaluation to measure tangible metrics associated with budget and performance that delivers on marketing investments.
• Responsible for creative and media agencies country level briefing, relationship management, delivery and reporting. Understand the differences in channel mix to provide better brand engagement.

Accountable for (Commercial) Public Relations: 

• Lead the development of PR strategy that supports the overall communication strategy direction and oversee that all country PR actions (e.g. interviews, media launches, press conference, etc) are implemented successfully.
• Manage PR agency, their KPIs and deliverables. Secure brand leadership in media value and share of voice results in country PR.
• In situations where the IKEA brand is involved in negative media attention, assist the work done within IKEA in the country team to secure that all media coverage is managed to protect the IKEA brand and reputation.
• Support corporate communications in the execution of crisis plans in the country (including products that are of fault and might cause damage to customers, incidents where a product has caused damage to customers, etc.).

Accountable for a successful catalogue/brochure production & distribution:

• Oversee the development, execution and final completion of catalogue for the country, including surveys/research, mailing services, etc.
• Plan and ensure implementation of the country distribution strategy is completed successfully

Responsible for the development of Loyalty Communications and programme updates

• Manage the development of loyalty communications calendar/brief as a base, to develop communications materials for IKEA FAMILY and småles members.
• Ensure red thread with the communication platforms (e.g. Ads, Digital, etc.) in line with launch and campaign themes.
• Manage and ensure that IKEA FAMILY and Smales strategy are supported with communications that helps strengthen members’ affinity to the IKEA brand and drive further member engagement.
• Monitor the Loyalty programme is running smoothly for the country, e.g. systems fixes up to date, CRM system supports running business, merchandise and comms for Smales are attractive, etc.

Responsible for External Partner Collaborations and Loyalty Programme Partnerships:

• Lead, review and approve collaboration initiatives to include sponsorship and promotions (except those that overlaps into Sustainability department’s jurisdiction, such as donations and charities).
• Negotiate with partners for win-win collaboration for both commercial goals and for the purpose of enhancing the IKEA brand.
• Lead and liaise with relevant interval stakeholders such as the marketing team, Sales, Com-in, stores or sustainability if the collaboration involves them.

Responsible for other tasks including Market Intelligence coordination, Budgets, etc.

• Main co-ordinator of Market Intelligence research initiated by Systems on country level. Thereafter, to work closely with Local Marketing and Communications Manager to maximise opportunities at the PMA level as needed to externally communicate commercial offers and activities in the market.
• Responsible for accurate budgeting and monthly/annual tracking of expenditure, marketing theme booklet development and updates, post mortem reports, and priorities to the various commercial goals against visitor and sales targets and objectives.
• Working through SO functions, responsible for strategizing, coordination, creation, management and execution of the country commercial calendar.
• Secure consolidated post mortem documents from various agencies for campaigns and update on country marketing post mortem reports to commercial activities team.
• Work on other tasks and projects as assigned that will contribute to the development of IKEA retail operations (i.e. global, regional, country or local initiatives).

STAFF ASSISTANT

• Responsible for providing administrative and logistical support to the Division Manager in her day-to-day activities and to the division in general on the daily administrative and operational requirements. Also, responsible for controlling documents related to the division’s QMS. Schedules and monitors the utilization of the division-assigned vehicle. Monitors and/or processes division staff documents and requests (like requests for payment, leave applications, purchase orders and requisitions, airline tickets and bookings, etc.) within the division or with the other divisions. Handles divisional account receivables, which includes sending the statement of account/invoice to client companies, following up clients, scheduling collections, and coordinating collection with appropriate collectors/messengers. Requests for and maintains the division’s office supplies.

OPERATIONS COORDINATOR

• Responsible for over-all coordination of the certification process of client companies in support to the division in the area of documents, materials, package and invoice preparation and file/database maintenance. Identify and plan all activities - audits, and any other activities, that are due for scheduling across all sectors of the division.

As a Hygiene Manager, you will be in charge of maintaining and upgrading sanitation and hygiene standards to ensure that all food given to guests and staff is free of microbiological, chemical, and physical contamination and that all work environments meet mandated Hygiene and Sanitation levels.

• Propose and maintain minimum requirements in all workspaces, stores, receiving, and waste disposal areas to ensure that needed hygiene standards are adhered to at all times.
• Responsible for the effective and efficient maintenance of documents related to the Hotel's sanitation and hygiene efforts/program.
• Continually liaises with external agencies (labs, government agencies etc.) on sanitary matters
• To manage the segregation, storage and timely removal of all waste – recycles, hazardous and confidential waste streams
• Sensitize the team on all Accor hygiene standards
• Conducts regular inspection of food receiving, preparation, storage and service areas to identify and correct any food safety and hygiene issues  
• Carry out internal food safety audits, reports all findings and follow up actions to be taken to ensure closure of issues
• Continuously monitor, evaluate, and improve the policies and procedures of the food safety management system
• Ensures that all hygiene monitoring records are completed by the food handlers as required by the corporate standards
• Ensures that appropriate food sampling and swabbing are undertaken at the required frequency
• Conducts supplier audits, meetings and trainings on a regular basis in coordination with Purchasing, Cost Control, Culinary and F&B
• Liaise with all external food safety / HACCP auditors to ensure that all audit logistics and requirements are satisfied
• Liaise with the chemical services provider to ensure that safe chemical handling and breakage control, cleaning & sanitation procedures are effectively implemented 
• Liaise with the laboratory services provider to ensure that all mandatory food, water, ice, and swab testing are conducted as per agreed schedule

• Ensures guests are well looked after, from the moment they arrive to the time they leave.
• Enquires whether guests are satisfied throughout the meal.
• Offers attentive service to guests, adapting to any constraint.
• Establishes good relations with guests, offering advice and fostering customer loyalty.
• Promotes the F&B offers of the hotel.
• Organizes the work for the team, including the need to multi-skill in employees' job requirements.
• Ensures the point of sale is prepared to a high standard.
• Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations.
• Ensures the equipment used remains in good condition.
• Develop and manage the restaurant's budget, including revenue and expenses.
• Control costs, such as food and labor costs, to maximize profitability.
• Prepare and analyze financial reports, such as profit and loss statements.
• Implement pricing strategies and promotions to increase sales.

·       Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are exceeded 

·       Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions 

·       Confidently manage client in parallel to product developments and a changing landscape 

·       Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders

·       Be able to communicate complex, technical concepts in a focused and well-organized manner 

·       Be able to learn and acquire knowledge in modern technologies in keeping step with market developments 

·       Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions 

·       Orientation towards quality enhancement and process improvement

·       Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications

·       Represent client system and operational requirements to internal Visa organizations

·       Be an active contributor in the creation of a high-performing, supportive, and inclusive team culture

·       Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor 

·       Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments 

·       Assume appropriate decision-making authorities to ensure flawless execution of project objectives 

·       Coordinate internal Visa resources to ensure delivery on commitments 

  This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

·       Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are exceeded 

·       Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions 

·       Confidently manage client in parallel to product developments and a changing landscape 

·       Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders

·       Be able to communicate complex, technical concepts in a focused and well-organized manner 

·       Be able to learn and acquire knowledge in modern technologies in keeping step with market developments 

·       Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions 

·       Orientation towards quality enhancement and process improvement

·       Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications

·       Represent client system and operational requirements to internal Visa organizations

·       Be an active contributor in the creation of a high-performing, supportive, and inclusive team culture

·       Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor 

·       Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments 

·       Assume appropriate decision-making authorities to ensure flawless execution of project objectives 

·       Coordinate internal Visa resources to ensure delivery on commitments 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.