The People Services Manager leads and oversees the delivery of efficient, accurate, and effective services of the People Services team to all employees in the organization. He/She ensures the delivery of high-quality HR support, including HR administration, employee data management, employee inquiries, and HR process improvement initiatives.

Key Duties and Responsibilities

Service Delivery & Operations

• Oversees the end-to-end HR service delivery process, ensuring timely and accurate resolution of employee inquiries, requests, and concerns.
• Monitors service level agreements (SLAs) and key performance indicators (KPIs) to ensure service excellence.
• Continuously evaluates and improves HR service delivery, identifying opportunities for automation, process optimization, and cost savings.
• Collaborates with HR Business Partners to address complex employee issues and escalations.
• Maintains a thorough understanding of HR policies & procedures, and country-specific labor laws to ensure compliance in all interactions.
• Presents regular reports on HR People Services metrics, service level agreements (SLAs), and data analysis to identify areas for improvement, monitor key performance indicators (KPIs), and provide insights to HR leadership and other stakeholders.

Process Optimization and Change Management

• Develops and implements standardized and documented HR processes and procedures to streamline operations and enhance efficiency.
• Continuously assesses and improves HR processes to enhance the efficiency and effectiveness of People Services operations.
• Implements best practices, automation, and technology solutions to streamline processes and reduce manual effort.
• Leads change management and communication efforts related to HR process improvements, system implementations, and organizational changes.

Employee Data Management

• Oversees the accurate, secure, and confidential management and maintenance of employee data, ensuring compliance with data protection regulations and internal data privacy policies.
• Develops and implements employee data governance practices to maintain data accuracy and integrity.

The Key Accounts Manager for Large Farm is responsible for generating and cultivating an increasingly loyal customer base of farm feed and animal health products for Pilmico Animal Nutrition Corporation through active selling, technical training activities and establishing relationships with industry stakeholders, farm owners, and potential customers.

The KAM will also be the technical and sales resource person in subjects pertaining to the segment; is involved in gaining and sharing knowledge to the sales team, distributors and other entities. He/she will be in charge of the growing market share for all large farms within his/her specified scope of coverage.

The Farms Safety & Environment Assistant will perform safety, health and environment related routine clerical duties to support the farm organization.

Duties and Responsibilities:

• Performs duties including monitoring and updating of SHE files, forms and internal reports.
• Data collection for regulatory report preparation.
• Support in the preparation of SHE permit requirements and applications.
• Copies, sorts, and files records related to SHE activities, business transactions, and other matters.
• Prepares letters, memos, forms, and reports according to written or verbal    instructions.

Other Tasks:

• Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility,  risk management etc. 

• Performs other tasks related to the job as may be assigned by the immediate superior.