We are seeking a dynamic Account Manager to join our team.

As an Account Manager, you will be responsible for maintaining and expanding relationships with our valued clients, ensuring their satisfaction and driving business growth.

• Serve as the primary point of contact for assigned client accounts, addressing their needs and concerns
• Develop and implement account strategies to maximize client retention and revenue growth
• Collaborate with internal teams to ensure timely delivery of products or services
• Conduct regular client meetings to understand their evolving needs and identify new business opportunities
• Monitor and report on account performance, providing insights and recommendations for improvement
• Negotiate contracts and resolve any conflicts or issues that may arise
• Stay informed about industry trends and competitor activities to provide strategic advice to clients
• Prepare and deliver compelling presentations to clients and internal stakeholders
• Manage project timelines and ensure deliverables meet or exceed client expectations
• Identify and pursue cross-selling and upselling opportunities within existing accounts

• Ensures that any goods coming to the hotel are properly ordered, meeting product specification, quality, and price through examination of quality and quantity of products. ​

• Maintains smooth flow of daily receiving operations, coordinates with the purchasing department, and monitors all pending or partial deliveries. ​

• Prepares monthly reports and ensures that the hotel complies with corporate policies on Receiving.

Our team is looking for a Virtual Assistant and this could be you! Apply now and start your career journey with us!

The Role

As a Virtual Assistant, you'll be the frontline of our operations. You'll handle incoming calls, emails, and chats, providing exceptional service and support. Your role will include triaging customer inquiries, documenting interactions in our CRM, and ensuring data accuracy across systems. Your ability to multitask and communicate effectively will be key in helping us maintain high standards and deliver outstanding service.

• Should be comfortable using technology and eager to learn new tools
• Strong written and verbal communication skills
• Attention to detail and commitment to accuracy
• Able to handle multiple tasks in a fast-paced environment
• Previous experience in customer support is required
• Experience in the insurance, property management or financial industry is required

Job Description

We are looking for a skilled professional who provides administrative support to executives and senior management. The administrative assistant will handle various tasks, such as managing schedules, handling correspondence, organizing meetings, facilitating the expense reimbursement of the General Managers, maintaining records, and ensuring smooth operations and effective communication within the organization.

• Act as the point of contact between the executives and internal and external clients
• Support the employees by facilitating expense reimbursements
• Undertake the tasks of receiving calls, taking messages and routing correspondence
• Handle requests and queries appropriately
• Maintain diary, arrange meetings and appointments and provide reminders
• Make travel arrangements
• Take dictation and minutes and accurately enter data
• Produce reports, presentations and briefs
• Develop and carry out an efficient documentation and filing system

Position Summary & Purpose

•  Manage customer relationships when their current broker is unavailable (e.g., leaving the business, annual leave, or extended sick leave). 
• Ensure smooth handover of files and processes to maintain customer satisfaction.
• Provide consistent communication and updates, ensuring customers know exactly where they are in the process.
• Address key issues like funding/settlement problems and file handover/HLS offline situations.
• Prevent disruption in the customer experience and minimize negative feedback. Purpose:
• Bridge the gap when brokers are temporarily unavailable, ensuring a seamless customer experience.
• Improve customer satisfaction by offering smooth transitions and clear communication.
• Help HLS focus on delivering the best customer experience for their active clients.
• Address recurring issues with handover processes and lack of communication.
• Ensure customers are not left with unresolved issues, improving the overall customer journey and company reputation.

By fulfilling these responsibilities, the Manila-based SRM helps maintain high standards of customer service and operational efficiency within the Lendi Group.

Position Responsibilities for Manila- Senior Relationship Managers (SRMs)

•  Customer Relationship Management: Take over customer interactions when their assigned broker is unavailable (due to leave, sickness, or departure). Ensure customers feel supported, informed, and valued throughout the process.
• Smooth Handover & Process Continuity: Manage the smooth transition of customer files from the previous broker, ensuring no disruptions in service. Ensure all relevant customer information is up-to-date and accurately handed over.
• Communication & Updates: Maintain consistent communication with customers, providing regular updates on the progress of their requests or cases. Clearly explain the status of funding, settlements, and file handovers, ensuring customers know where they stand at all times.
• Issue Resolution: Address and resolve any funding/settlement issues, file handover concerns, or communication breakdowns. Take proactive steps to resolve customer concerns before they escalate, maintaining a positive customer experience.
• Support for HLS Team: Free up HLS team members to focus on their current clients by managing handovers and resolving issues for incoming customers. Ensure that new customers from HLS inherit a smooth, positive experience instead of one marred by unresolved issues or poor communication. Coordinate with the HLS Manager or HLS Buddy for any issues that require lender follow-up as and when needed.
• Feedback and Reporting: Collect and report on customer feedback to identify recurring issues or opportunities for process improvement. Provide insights to the team on areas where customer satisfaction can be improved or where the handover process can be streamlined

Wrist Service Center is looking for a Senior Project Manager who will play a pivotal role in driving our operational excellence initiatives and helping us achieve new milestones. You will steer our projects toward success and contribute to further development of Wrist Ship Supply in the years to come. You will be guiding our organization through complex operational and organizational changes, with a focus on engaging and managing stakeholders effectively. As Senior Project Manager, you must be adept at working within and across different cultural contexts, ensuring that projects are executed with sensitivity to diverse perspectives, practices and priorities. You must be a proactive leader with a people-oriented mindset.  This role demands self-assurance, a results-driven mindset, and the ability to independently manage and overcome a variety of challenges. You must possess a strong personal drive, a deep commitment to the success of the business, and high standards of achievement in every project you undertake.

What you'll be doing:

• Plan, implement, anchor and Lead global Change Management Projects in close collaboration with global procurement, sales, and regional divisions to drive operational and organizational transformations.
• Lead and guide Cross-Functional Teams fostering strong collaboration and synergy to ensure the successful delivery and implementation of projects.
• Identify, mitigate, and resolve risks during project implementation. Address potential resistance to change and develop effective and sustainable solutions to overcome obstacles.
• Build and maintain strong relationships with stakeholders ranging from frontline to C-level, ensuring their engagement and commitment throughout the project lifecycle.
• Assure effective communication about project goals, progress, bottlenecks and outcomes to stakeholders at all levels.
• Facilitate Impactful Training Programs that empower employees affected by change initiatives, ensuring a smooth transition and the acquisition of necessary skills.

What we're looking for:

• Bachelor’s degree in any relevant field
• 1+ years certifications within project management frameworks
•  
• 10+ years of proven experience in project management
• 10+ years of proven experience in change management
• Experience in showing case different successful project deliveries ranging from strategic to operational projects.
• Strong leadership and management capabilities with a people-centric approach
• Able to build strong cross-collaboration fostering ownership and accountability widely in the organization
• Strong stakeholder management and communication skills
• Exceptional time management and organizational skills
• Excellent English language skills, both written and spoken
•  
• Pragmatic Problem-Solver: Able to devise practical solutions to complex issues having a people centric an inclusive approach.
• Trust-Based and can navigate within an organization founded on mutual trust.
• Collaborative Team Player and can works effectively across diverse organizational functions and levels.
• High performer where you proactively drive initiatives and are able to operate beyond conventional frameworks.
• Self-Motivated Risk-Taker that demonstrates self-starting behaviour, motivation, and a result-oriented approach that embraces calculated risks.
• Resilient Under Pressure: You Remain composed, positive and solution-oriented in high-pressure situations.
• Must be flexible with working hours to accommodate global operations
• Must be willing to travel

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set-up: Hybrid, Flexible schedules

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Paid Time Offs
• Non-taxable Allowances
• HMO and Life Insurance
• Annual Wellness Subsidy
• Annual Corporate Bonus

Phases of the recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, if you are selected, we invite you to an online initial interview with one of our Talent Acquisition Specialists to discuss your qualifications, professional background, and why you are interested in the role. It's a chance for us to get to know you better.
• If the team believes you’d be a good fit for the role, you will be invited for a second interview, this time joined by either the Service Line Director, or a Senior Operations Manager, to discuss further about the role and alignment with our organization's values and culture.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Please be mindful that this role may take extra calls with other team members, depending on seniority, specificity and location for due diligence.

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

_____________________________________________________________________________

Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: Hybrid

Job Description:

• Leads the overall delivery management of each project under within the managed portfolio ensuring such are delivered on-time, on-budget, and on-scope.
• Defines and finalize project scope, goals and deliverables that support business goals in collaboration with business unit and key stakeholders
• Creates and manages the detailed timeline for project execution and ensures that resources are always aligned with such.
• Optimizes utilization of available resources to deliver project activities within the required timeframes and agreed quality and scope
• Coaches, mentors, motivates and supervises project team members and influence them to take positive action and accountability for their assigned work.
• Updates the project team of the status of the project based on agreed upon frequency.
• Clears blockers for the SMEs to perform and deliver
• Facilitates learning through post mortem and sprint retrospective
• Provides direct supervision and mentoring to project team members
• Reviews technical design provided by the Solutions Architect such as database, application architecture and system interface design together with the technical delivery team.
• Identifies, monitors and manages project risks, issues, dependencies and action plans until project implementation and closure.
• Monitors and manages project expenses to ensure it is within cost baseline.
• Identifies and manages project dependencies and critical path
• Establishes and ensures appropriate governance functions for the program in accordance with enterprise policies, practices and on behalf of the executive sponsor or senior responsible owner.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Ensures that implemented solution is based on the Solutions Architect’s design and is aligned with the Enterprise Architecture

Qualifications:

• Exceptional leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate staff, and maintain alignment with the business strategy.
• A high degree of political sensitivity, astuteness and the ability to use the informal power structure of the organization to achieve program success and overcome obstacles.
• A high level of empathy and the ability to vary styles of interaction to match the needs of a variety of temperaments and personalities.
• Excellent verbal and written communication skills, including the ability to explain and “sell” the project goals and objectives to the business, as well as technical leadership.
• Strong business acumen, especially in banking business. Familiarity with industry trends and innovation related to banking.
• Influencing and negotiation experience and skills in an environment with high competition for resources.
• Excellent analytical, strategic planning and execution skills.
• Ability to develop programs and deliver them with financial and resource constraints.
• Knowledge of project planning tools.
• Deep understanding of:
• Current and emerging technologies.
• How other organizations are employing current and emerging technologies to drive digital business.
• How other organizations can use current and emerging technologies to drive digital business.

A must:

• 6+ years extensive experience in project management
• 6+ years extensive experience in IT
• strong in: software development life cycle, decision making, communication, cross-functional teams, leadership

Bonus points:

• Certifications (pmp, psm, csm, etc.)
• Experience in banks
• Can work fully ONSITE (Ortigas)

• Assists the Director of Sustainability and Performance in achieving and maintaining sustainability certifications and supports the monitoring and reporting of progress on ESG, CSR, sustainability, and hotel performance goals. ​

• Provides administrative support to the department by managing correspondence and maintenance of records, schedules and coordinates meetings and monitors and manages office supplies. 

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

You will play a critical role both for our office-based employees and in helping to support our remote team members.  You are someone who asks questions, is confident in not knowing everything, and is excited about learning something new and applying that knowledge to help your colleagues. You are crisp and detail-oriented, but able to work outside of the boundaries when necessary. The Senior Manager, IT provides leadership, guidance and strategic vision for our  IT, Information Security & Compliance teams.   

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Technical Leadership
• Expertise in IT infrastructure, including networking, cloud computing, and data management.
• Strong understanding of IT service management frameworks (e.g., ITIL).
• Ability to oversee and integrate DevOps practices into IT workflows.
• Proficiency in cybersecurity principles, risk assessment, and threat mitigation.
• Responsible for enterprise tool selection and evaluation in coordination with segment representatives and IT architecture standards
• Effectively administer, manage, and operate tooling platforms and environments to meet needs.  Implement and support tool implementations and upgrades.
• Establish relationships and communicate tooling needs and tooling capabilities
• Strategic Planning
• Implement IT best practices and align Boldr’s IT infrastructure with current and future business goals
• Designing and implementing long-term IT and security strategies aligned with business goals.
• Provide a stable, consistent view of team activities and resources –key metrics for continuous improvement
• Budget management for IT and cybersecurity initiatives. Operate within sustainable limits that support high-quality, high-value results
• Compliance and Governance
• Responsible for maintaining our PCI, SOC2 and ISO certification as well as any other certifications that may be required
• Knowledge of legal and regulatory requirements (e.g., GDPR, HIPAA, SOX, PCI DSS).
• Ability to develop and enforce IT policies, procedures, and compliance standards.
• Conducting and responding to IT and security audits.
• Risk Management
• Conducting risk assessments and implementing mitigation strategies.
• Incident response and disaster recovery planning.
• Business continuity management.
• Communication and Leadership
• Strong verbal and written communication skills for explaining technical issues to non-technical stakeholders.
• Competence in creating, delivering, and communicating service management training and end-user training
• Scale up and manage the IT team to meet the needs of our growing company, while fostering a culture of teamwork and continuous improvement.
• Ability to strengthen and enhance customer satisfaction through timely and efficient processing of requests
• Experience in mentoring and developing IT and cybersecurity talent.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• 8+ years of IT experience, including 3+ years experience as a people manager
• Bachelor's degree in Information Systems, Information Security, or equivalent work experience
• CISSP or Equivalent to fill Information Security Lead requirements
• Cybersecurity Knowledge
• Penetration testing tools and methodologies.
• Security Information and Event Management (SIEM) systems.
• Identity and Access Management (IAM) frameworks.
• Operating systems (Windows, Linux, macOS).
• Experience in managing both internal VPNs and Networks
• Google Cloud / Google Workspace, Google Enterprise IT support experience,
• Industry-specific regulations and best practices.
• Knowledge of Cybersecurity frameworks such as NIST, ISO 27001, and COBIT.
• Data protection laws and standards across multiple jurisdictions.
• Expertise in defining IT scope, workflow, and processes
• Experience implementing CIS Benchmarks (AWS, Linux, Windows, MacOS)
• Experience assessing the business risk associated with IT systems
• Excellent organizational, communication, and time management skills
• Ability to tactfully communicate and achieve results across team boundaries
• An enthusiasm for driving continuous improvements through leadership, collaboration, and initiative
• Must be familiar with technology to assign individual responsibilities, identify appropriate resources needed, and develop a schedule to ensure meeting deadlines or projects
• Must be responsible for establishing and monitoring all project schedules, alerting Senior staff when problems arise, and making sure schedules are followed

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

The Solutions Manager will be responsible for supporting RPO and MSP solutions. This role will be accountable for evaluating opportunities and developing world-class workforce solutions for prospects.

The Solutions team will closely partner with Business Development (BD) to understand the goals of the customer as well as the opportunity scope and then align appropriately on win themes, strategy, and key messaging.

To formulate client solutions, the Solutions Manager will partner with BD and collaborate with the following internal teams: Operations, Finance, Global Business Solutions, and Risk.  To validate key elements of the solution, the team will also consult, as needed, with Implementation, Supply Chain, Business Analytics, and Market Analytics.

Responsibilities

• Partner with BD and Bids to evaluate opportunities and develop solutions that address and exceed the expectations of the client/prospect, while meeting the needs of the business to enable successful delivery
• Build and lead the solutions to meet the current and future needs of all AGS regions
• Partner with the internal functions to keep abreast of developments in Operations, Technology, Implementation, Risk, Analytics, Finance, Bids and Legal to ensure future competitive advantage and compliance
• Keep up with legislative, design and industry best practices
• Analyze bids and opportunities to determine viability, pursuit strategy and potential win themes
•  For bids and/or other client pursuits, make recommendations on pursuit strategy, program design and collaborate with BD to gain sign off and support from ops and finance
• Ensure solutions are designed according to strategy, value propositions and pricing – gained through alignment with BD, Ops and Finance
• With BD, prepare and guide presentation teams during the pitch portion of the cycle to ensure the right content, messaging, and strategy for each presentation
• Review and contribute to specific proposal/RFP response content (with written responses)  to ensure alignment with capability, pursuit strategy and key messaging
• Participate in client discussions, meetings,  or pitches as may be needed
• Create scope document and track the development and evolution of the pursuit (volume, service lines assumptions, solution, etc.) and ensure alignment among  BD, Finance, Ops and Leadership
• As requested, / needed, participate in advance workshops, discovery sessions or discussions with clients, to assess needs, validate requirements and support business development to qualify opportunities

Job Description:

Position Overview:
We are seeking a highly organized and professional Personal Assistant to support our travel operations. The ideal candidate will have exceptional communication skills, a strong attention to detail, and experience in the travel industry. You will be responsible for liaising with hotels, airlines, and other travel service providers, managing itineraries, and ensuring seamless travel arrangements for clients.

Key Responsibilities:

• Professionally communicate with hotels, airlines, and other travel providers via phone and email to handle special requests, follow-ups, and ensure client satisfaction.
• Create detailed travel itineraries using Travefy to provide clients with an organized and memorable experience.
• Manage tasks and projects effectively using ClickUp, ensuring deadlines and priorities are met.
• Research and gather information about global travel destinations to provide valuable insights and recommendations to clients.
• Maintain accurate records of correspondence and reservations, ensuring all details are up-to-date.
• Assist with administrative tasks related to travel planning and coordination.
• (Preferred) Utilize knowledge of Amadeus for booking and managing travel arrangements.

Qualifications:

• Proficiency in Travefy and ClickUp (or similar tools).
• Exceptional spoken and written English, with a professional demeanor when communicating via phone and email.
• Strong organizational and multitasking skills with the ability to manage multiple requests simultaneously.
• Knowledge of global destinations, cultural nuances, and travel trends.
• (Preferred) Familiarity with Amadeus or similar global distribution systems.
• Previous experience in the travel or hospitality industry is a plus.

Key Attributes:

• Excellent interpersonal skills and customer-oriented mindset.
• Detail-oriented with a focus on accuracy and quality.
• Proactive, self-motivated, and adaptable to a fast-paced environment.
• Passion for travel and a willingness to learn about new tools and destinations.

Work Environment:
This is a remote position that offers flexibility and the opportunity to work with a globally recognized travel company.

If you have a passion for travel, exceptional communication skills, and the drive to provide top-notch assistance, we would love to hear from you!

Position Overview:
We are seeking a detail-oriented and experienced Healthcare Office Worker to join our team remotely. The ideal candidate will have a background in office administration, preferably within a healthcare setting, and the ability to effectively summarize documents and perform administrative tasks. Strong organizational and communication skills are essential to ensure the efficient handling of healthcare-related tasks.

Key Responsibilities:

• Review, analyze, and summarize medical and administrative documents for easy reference.
• Perform general administrative tasks, such as scheduling, data entry, and managing correspondence.
• Assist in organizing and maintaining digital healthcare records and documentation.
• Communicate with team members and clients to ensure timely task completion.
• Prepare reports and presentations based on summarized information.
• Maintain strict confidentiality in handling sensitive healthcare data.
• Use office software tools (e.g., Microsoft Office Suite, Google Workspace) efficiently.
• Coordinate with other departments to support operational needs.

Working Conditions:

• Remote work arrangement with a flexible schedule.
• Must have a reliable internet connection and a dedicated workspace.

Preferred Experience:

• Experience in healthcare administration or a similar role.
• Knowledge of HIPAA compliance and confidentiality standards.

Qualifications:

• Proven experience in an office or administrative role, preferably in a healthcare setting.
• Strong skills in document review, analysis, and summarization.
• Proficiency in using office and communication tools (e.g., email platforms, virtual meeting tools).
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and manage time effectively in a remote environment.
• Familiarity with medical terminology is a plus but not required.

The IT Project Manager facilitates seamless information exchange and bridges the gap between local and global operations covering both local operations in ANZ and global interactions with the Group. This role ensures the effective management of ANZ IT and digital projects, budgets, financial forecasting, and the application of Agile and Waterfall methodologies to align project execution with business goals. Additional responsibilities include IT assets management, continuous service improvement and monthly reporting.

Role purpose:

1. Agile & Waterfall Methodologies: Implementing and managing projects using both Agile and Waterfall methodologies, tailoring the approach to best fit the project's needs.
2. Project Management: Coordinating all aspects of project management, including planning, execution, Risk & issues management, dependencies, ensuring all project phases are executed efficiently and effectively and initiation to closure
3. Planning & Forecasting: Developing comprehensive project plans, and forecasts, aligning them with organisational goals and ensuring their successful execution.
4. Financial Forecasting: Predicting future financial trends, preparing financial forecasts, and providing insights to support decision-making processes.
5. Budget Management: Overseeing project budgets, ensuring financial resources are allocated effectively, and managing expenditures to stay within budgetary constraints.
6. Asset Management: Managing IT assets, including hardware and software, ensuring they are utilized effectively, maintained properly, and tracked accurately.

Job Description:

• Leads the overall delivery management of each project under within the managed portfolio ensuring such are delivered on-time, on-budget, and on-scope.
• Defines and finalize project scope, goals and deliverables that support business goals in collaboration with business unit and key stakeholders
• Creates and manages the detailed timeline for project execution and ensures that resources are always aligned with such.
• Optimizes utilization of available resources to deliver project activities within the required timeframes and agreed quality and scope
• Coaches, mentors, motivates and supervises project team members and influence them to take positive action and accountability for their assigned work.
• Updates the project team of the status of the project based on agreed upon frequency.
• Clears blockers for the SMEs to perform and deliver
• Facilitates learning through post mortem and sprint retrospective
• Provides direct supervision and mentoring to project team members
• Reviews technical design provided by the Solutions Architect such as database, application architecture and system interface design together with the technical delivery team.
• Identifies, monitors and manages project risks, issues, dependencies and action plans until project implementation and closure.
• Monitors and manages project expenses to ensure it is within cost baseline.
• Identifies and manages project dependencies and critical path
• Establishes and ensures appropriate governance functions for the program in accordance with enterprise policies, practices and on behalf of the executive sponsor or senior responsible owner.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Ensures that implemented solution is based on the Solutions Architect’s design and is aligned with the Enterprise Architecture

Qualifications:

• Exceptional leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate staff, and maintain alignment with the business strategy.
• A high degree of political sensitivity, astuteness and the ability to use the informal power structure of the organization to achieve program success and overcome obstacles.
• A high level of empathy and the ability to vary styles of interaction to match the needs of a variety of temperaments and personalities.
• Excellent verbal and written communication skills, including the ability to explain and “sell” the project goals and objectives to the business, as well as technical leadership.
• Strong business acumen, especially in banking business. Familiarity with industry trends and innovation related to banking.
• Influencing and negotiation experience and skills in an environment with high competition for resources.
• Excellent analytical, strategic planning and execution skills.
• Ability to develop programs and deliver them with financial and resource constraints.
• Knowledge of project planning tools.
• Deep understanding of:
• Current and emerging technologies.
• How other organizations are employing current and emerging technologies to drive digital business.
• How other organizations can use current and emerging technologies to drive digital business.

A must:

• 6+ years extensive experience in project management
• 6+ years extensive experience in IT
• strong in: software development life cycle, decision making, communication, cross-functional teams, leadership

Bonus points:

• Certifications (pmp, psm, csm, etc.)
• Experience in banks
• Can work fully ONSITE (Ortigas)

This role will lead and direct the activities of the accounts receivable team. This individual will be responsible for ensuring that client billings are being issued timely, and customer collections are being followed up on regularly. The position requires a highly motivated  individual with a proven background in billing and collections. The position also requires a fundamental knowledge and experience with month end close procedures, controls, analytics, foreign currency issues, and effective management of people and processes.

This is a Global leadership position within a fast-growing, dynamic business and as such there will be an expectation that the individual appointed will have a genuine focus on continuous improvement and the gravitas to drive improvements across the Company’s key business processes. 

Responsibilities:

• Oversee all aspects of Accounts Receivable function including, billings,  application of cash to open receivables, reconciliation of billed A/R, customer collections, and optimizing cash flow.
• Oversee all aspects of the Billing function including managing contractual deadlines, reviewing invoices and revenue recognition.
• Communicate effectively with staff as well as the various departments that play a role in the Billing and A/R functions.
• Oversee the collections team, ensuring regular leadership reporting of aged receivables
• Ensure that all billings are generated and sent to customers timely.
• Oversee the reconciliation of Accounts Receivable related accounts such as: accounts receivable, unbilled receivables and bad debt. Identify and resolve potential general ledger versus project activity balance variances.
• Lead monthly meetings with the sales RVPs to ensure they have regular communications regarding their clients invoicing and past due amounts.
• Review and update the bad debt provision quarterly and adjust the audit memo annually.
• Review the monthly Accounts Receivable flux analysis for both P&L and BS, providing the final copy to the Controller.
• Leads process improvement initiatives, finding solutions to complex billing, revenue and accounts receivable issues.
• Assist with audit requests and special projects as assigned.
• Communicate and work alongside key stakeholders including FP&A.
• Be the key contact for the internal and external auditors to ensure real time collective support on approach to given matters.
• Develop and maintain the performance of the team directly and indirectly through Team Leaders, including recruiting, coaching, performance management and developing the team as is needed.
• Generate and provide revenue and AR reporting to leadership as required.
• Perform ad-hoc management related requests and analysis.

Working as a member of the Support Operations Team, this role will provide day-to-day support, maintenance and implementation of new features across multiple channels and brands in our Zendesk instance.  You will play a pivotal role in the ongoing success of our  Support Teams and the wider Customer Experience function through the implementation and ownership of customer focused processes, systems management and reporting, whilst promoting consistency and the adoption of best practice. You will work closely with key stakeholders to develop and refine workflows to meet the needs of both the Support Team and the wider Customer Experience team through accurate reporting and change management, with a customer centric lens on all of the work completed within the team.

Collaborating across multiple functions including our Systems, Engineering and Go to Market Teams, you will ensure we are able to report on the success of our Customer Experience teams, and keep customers informed of our system health via Status Page and degradation reporting.

Responsibilities: 
Maintenance and optimisation of Turnitin’s Zendesk instance

• Review Triggers, Automations, Views and Macro’s, ensuring that these are up to date, and retired as needed

• Build workflows include capturing relevant analytics that can be used for driving process improvement, measuring agent performance, and enhancing end-user experience

• Provide support for Zendesk end users internal to Turnitin when they have requests or service issues that they’re encountering

Work with Zendesk Support, Turnitin Systems Team and Third Party Vendors

• Work with Zendesk support as needed to understand any service issues, system needs and support requests that can’t be handled in house

• Perform upgrades and configurations as required on the different support channels offered through Zendesk including email and messaging

• Provide operations support within Zendesk, working through feature requests, updates, and maintenance of Zendesk

• Provide support for new feature deployments, internal testing, and rollout of changes across all departments

Management of Turnitin’s Zendesk account

• Audit user permissions on a monthly basis, ensuring that we are tracking against forecast on our flexible licensing model, and users who are not actively utilising their accounts are downgraded

• Review access requests for both agents and members of other teams across the business, ensuring that the correct roles are access are provided, without incurring unnecessary costs

• Partner with leadership and peers to develop and maintain Zendesk policies and processes, ensuring that Standard Operating Procedures are produced and maintained at a regular cadence.

Reporting

• Design, deliver and maintain technical monitoring reports and dashboards, across multiple systems, to ensure that our Support Teams and the wider Customer Experience organisation have the visibility to serve our customers in an informed and proactive manner

• Contribute to the P0 process and subsequent postmortem and degradation report activity, ensuring that customer impact analysis is available

• Ownership of public facing system monitoring tools (statuspage) from a Customer Experience perspective, always operating with a customer centric mentality

Position Type :

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

In a Project Management – Professional Services role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

What you will be doing:

• Plans and coordinates all aspects of  projects from initiation through delivery.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Identifies needed resources for projects, defines and assigns major project roles.

• Creates project charters to identify project scope, critical success factors, risks, etc.

• Manages the project work plan and holds the team and project resources accountable to variances in budget and hours.

• Possess thorough understanding of estimation, letters of agreement, master service agreements, staffing model, average bill rates and cost structure by level.

• Working with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Managing project risk and assisting with problem resolution.

• Serving as liaison between technical and non-technical teams.

• Other related duties as assigned.

What you will need:

• Overall 10 years of solid Project Management experience for Information Technology and/or Financial Services.

• Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles.

• Flexibility with the working arrangement. As this would be an end-to-end project manager role, we would require candidates to be open working across Asia Pacific with clients around this region.

• Advanced skills with project management software.

• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

Additional Bonus:

• Project Management experience for Reconciliation Systems Implementation projects is a big plus.

• Managing the budget for different contract types. Experience with T&M and fixed fee projects would be a huge bonus in this role.

• Familiarity with FIS Data Integrity Manager (formerly IntelliMatch)

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are seeking a creative and experienced Social Media Manager (Twitter Specialist) to join our team. The ideal candidate will be responsible for managing our presence on Twitter, driving engagement, growing our follower base, and aligning content with our brand voice and objectives. If you are passionate about social media, thrive on crafting compelling tweets, and have a proven track record in Social Media Management (SMM), we’d love to hear from you!

Responsibilities

• Develop and implement a strategic content plan specifically for Twitter to increase brand visibility and engagement.
• Create, schedule, and publish engaging tweets, threads, and multimedia content that align with the brand voice.
• Monitor Twitter trends, hashtags, and industry news to identify opportunities for timely and relevant posts.
• Engage with followers, respond to comments and messages, and manage interactions to foster a positive online community.
• Analyze performance metrics, such as impressions, engagement rates, and follower growth, to optimize content strategy.
• Collaborate with marketing and creative teams to ensure consistency in messaging across platforms.
• Use tools like Hootsuite, Buffer, or Twitter Analytics for scheduling, reporting, and performance tracking.
• Monitor competitors’ Twitter activity to identify trends and opportunities for improvement.
• Handle crisis management on Twitter by addressing negative feedback or comments professionally and promptly.
• Stay updated on Twitter’s algorithm changes and best practices to maintain high content visibility.

Qualifications

• Proven experience as a Social Media Manager with a focus on Twitter.
• Strong understanding of Twitter's platform, features, and audience dynamics.
• Excellent writing and editing skills with the ability to craft concise and engaging tweets.
• Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Analytical mindset with the ability to interpret Twitter metrics and derive actionable insights.
• Creative thinker who can generate fresh content ideas and adapt quickly to trends.
• Strong organizational skills and ability to meet deadlines in a fast-paced environment.

• Will be the main point person for any client concerns in the project
• Manage the delivery / time line of the fixes.
• Maintains / Builds good relationship with client
• Pro-actively provides status report to client and to SXI management
• Acts as a go-to expert for escalated clients calls and keep abreast with product and process updates and / or changes that affect customer service
• Is accountable for the team’s day-to-day activities and the achievement of established service promises at the individual and at the team level
• Will establish & document the operational process for the Customer Support.

EXPERIENCE

• Candidate must possess at least a Bachelor’s degree in Computer Science

• Has project management experience minimum of 3 years

• Has application production support experience minimum of 3 years

• Exceptional analytical and problem solving skills

• Preferably trained in ITIL Service Management

• Has experience working on production support ticket tools such as Jira Service Management, Service Now, etc.

• Excellent English communication skill both in speaking and writing

• Should have experience or familiarity with deposit, loans and tellering

• Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency

• Proven ability to work in fast paced dynamic environments where decisions are made without compromising on client’s experience and financial losses

Job Descriotion:

• Responsible for the Oracle (application/database/cloud) solution business in the company based on Questronix products 

• Responsible for the Oracle (application/database/cloud) solution quota targets within the company 

• To develop opportunities for Oracle (application/database/cloud) solutions based on Questronix range of products  

• To be the main contact person with partners on Oracle (application/database/cloud) solutions.  

• Responsible for the technical solution design to address client requirements. Solution Manager in this job role will have expertise in one or more Oracle solution areas. Examples include: Applications & Middleware, Database, Analytics, Cloud and Systems Integration 

• To develop a technical and financial proposal based on the technical solution, bill of materials, pricing etc in coordination with partners and the company account manager 

• To develop a technical presentation and present to the client the proposed solution 

Qualifications:

• Graduate of IT or Computer/Engineering related course 

• Must have at least 3-years of experience on Oracle (application/database/cloud) solution or any equivalent solutions (i.e IBM, Microsoft) as Solutions Manager, Product Manager, Brand Manager, Applications Consultant or Technical Sales Engineer.  

• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization 

• Experience delivering client-focused solutions to client needs 

• Strong verbal and written communication skills 

GIG is revolutionizing user acquisition by gamifying engagement through “quests” that drive measurable outcomes for our partners. With a growing platform of millions of users, we enable brands to cut acquisition costs, eliminate wasted ad spend, and deliver tangible rewards that enhance user loyalty and brand impact. We work with global leaders across telco, gaming, technology, and more to create impactful campaigns that resonate with their target audiences.

As a Customer Success Manager, you will play a pivotal role in ensuring our partners achieve their goals through the GIG platform. You’ll work closely with partners to design, execute, and optimize their campaigns while building long-term relationships that drive mutual success.

Key Responsibilities:

• Partner Onboarding: Develop, refine and guide partners through the onboarding process, including quest design, tech integrations, and campaign setup.
• Campaign Management: Collaborate with partners to align quests with their objectives, ensuring smooth execution and high engagement rates.
• Performance Analysis: Monitor campaign performance, provide actionable insights, and recommend strategies to improve user acquisition, engagement, and ROI.
• Customer Advocacy: Act as the voice of the customer within GIG, advocating for features, improvements, and support tailored to partner needs.
• Retention & Expansion: Foster strong relationships with partners to ensure retention and identify opportunities for expanding engagement.
• Cross-Functional Collaboration: Work with sales, product, and tech teams to address partner needs and resolve issues efficiently.

• Experience: 3-5 years in customer success, account management, or related roles, preferably within SaaS, gaming, or marketing platforms.
• Technical Skills: Familiarity with tech integrations, APIs, and campaign performance tools is a plus .
• Analytical Skills: Strong ability to interpret data and translate insights into actionable recommendations.
• Communication: Exceptional written and verbal communication skills; adept at managing relationships with stakeholders of varying seniority.
• Problem-Solving: Proactive and creative in addressing challenges and optimizing partner outcomes.
• Cultural Awareness: Familiarity with the Philippine market or similar high-growth regions is advantageous.

• A chance to work at the cutting edge of user acquisition and engagement.
• Opportunities for professional growth in a dynamic, high-impact environment.
• Competitive compensation and benefits, with a focus on rewarding performance.
• A collaborative and supportive team culture.

DISCLAIMER: Please note that this job posting is for active pooling purposes only. By submitting your application, you are expressing interest in potential future opportunities with Activate Talent. Your application will be kept on file, and we will reach out to you when a role becomes available that matches your qualifications and experience.

Position Overview:

Activate Talent is currently seeking an experienced and dynamic E-commerce Manager to join our team at Active Pooling. In this role, you will be responsible for overseeing and managing our company's e-commerce platform and driving online sales growth. The ideal candidate will have a strong background in e-commerce, digital marketing, and website management, with a passion for delivering exceptional customer experiences and achieving sales targets.

Key Responsibilities:

• Develop and implement strategies to drive online sales and maximize revenue.
• Manage and optimize our e-commerce platform, ensuring a seamless and user-friendly online shopping experience.
• Monitor and analyze website performance metrics, making data-driven decisions to improve conversion rates and customer engagement.
• Collaborate with cross-functional teams, including marketing, design, and customer service, to plan and execute effective digital marketing campaigns.

Requirements:

• Proven years of experience in e-commerce management or a similar role.
• Proficiency in e-commerce platforms such as Shopify, Walmart or WooCommerce.
• Strong understanding of web analytics tools, such as Google Analytics.
• Proven track record of driving online sales growth and achieving revenue targets.
• Excellent project management and organizational skills.
• Ability to analyze data and make informed decisions to optimize website performance and user experience.

The Quarterly Business Review (QBR) functions as a forum for assessing the progress of domain-specific backlog planning, keeping all involved parties informed about the status of upcoming quarters deliveries.

Divisions convene every three months to examine the results of the previous quarter and coordinate plans for the upcoming one.  This enables the organization to jointly plan and provide its clients with top-notch products and services at speed and with a degree of predictability.

As a Business Manager, you ensure for an effective and efficient service for preparing and maintaining QBRs of the whole Organization. 

Your mission:

• Perform daily operations tasks to support various organizational units
• Moderate and Support domains in their planning sessions
• Support Domains in their Resource Capacity Planning
• Support quarterly demo sessions
• Conduct routine cleanup of QBR Initiatives in JIRA
• Conduct functionality testing of QBR Dashboards and provide enhancement specifications if needed
• Establish and maintain various communication channels e.g. SharePoint, Outlook etc.