WHAT WILL YOU DO

People Management 

• Identify growth and development opportunities for Team Captains and team members
•  Monitor, improve, and maintain healthy operational efficiencies such as attendance, punctuality, and any  other people indicators.

Performance Quality Management 

• Monitor and assess Team Captains’ and team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
• Ensure that Team Captains and team members are properly trained and working consistently to meet client needs. 
• Ensure that the team captains meet company and client-specific KPI targets.
• Execute and follow standard operating processes.

Logistics 

• Ensure that team members and equipment needs are met to sustain service levels 
• Recommend/suggest relevant alternatives to the product or tool being used by the company and or client.

Internal Coordination 

• Work with the CXM to make recommendations for their Team Captains’ and team member's career path, and assist in making a comprehensive development plan for them. 
• Relay consistent challenges to CXM in a timely and efficient manner
•  Help in culture building particularly in embracing our Core Values and practicing the competencies of a Boldr leader.
• Provide guidance to advisors and analysts to foster growth and development, best practices, and optimal morale in the organization 
• Work directly with CXM to identify root causes and develop an action plan to meet KPI targets.

External Communications 

• Be familiar with the client’s key contacts, unique requirements, and operating processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its products and services)
•  Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

YOU HAVE…

• Bachelor's/College Degree in any related field you’re passionate about! 
• At least 2 years of experience leading supervision/leadership roles
• At least 3 years of Client facing experience
• At least 3 years of experience providing coaching
• Basic knowledge of Root Cause Analysis
• Lean Six Sigma knowledge is a plus!
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs, Google Slides) and MS Office applications 
• Excellent verbal and written communication skills.
• An ability to understand and communicate complex ideas to others, both verbally and in written form 
• Aptitude to quickly learn and navigate new technology, systems, and applications. 
•  Ability to accept feedback gracefully and with an open mind. 
•  Excellent interpersonal skills with the ability to easily relate to people in various levels of the organization.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Executive Assistant/Chief of Staff

Work Hours: M-F; 9:00 AM-5:00 PM Central Time/11:00 PM-7:00 AM PH Time

Salary: 1,300-1,800 USD per month

About the Job:

Executive Assistant with self-directed advancement. The successful candidate will handle administrative and project management tasks.

Duties and Responsibilities:

• Maintain/update data in HubSpot.
• Maintain/update database in Airtable.
• Daily project management (calls with providers and clients) and updates in Asana.
• Tracking scorecards and measurables for reporting.
• Managing calendar and scheduling.
• Documenting processes and procedures (AORs and SOPs).
• Create and document SOPs in the Handbook.
• Provide administrative support (professionally and personally).
• Interact with clients and vendors.
• Perform general research, and create reports.
• Implement and execute operations processes.
• CRM (Hubspot) data integrity.
• Contract and order management (more task management than project management).
• Help with company procedures.
• Assist with hiring (job descriptions, interviews, shortlisting, etc.) 

• 2-3 years of relevant experience in the role.

• Excellent English spoken and written.
• Has experience working as an EA (ideally with a larger company with structure, and also with the owner/founder using an EA for the first time).
• Has done this using Google Workspace for email and calendaring with executives.
• Has used project management tools like Asana and HubSpot.
• Has been working in the US time zone.
• University educated; Bachelor's level of education is important, sophisticated, and cosmopolitan.
• Appropriate computing resources, internet, and backups are required.

Ideal/Preferred:

• Tools: Slack, Zoom, Canva, DocuSign, Loom, and Airtable.
• Background in Engineering and Legal (or potentially paralegal).

Personality/Attitude/Culture Preference:

• Needs to have high attention to detail, be self-starting, self-motivated, highly accountable, resourceful, highly independent, self-directing, experienced, and a capacity+drive to learn and advance.

OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position : Logistics Manager 

Work Hours (Client) : M-F, 9 AM to 5 PM, Dubai Time

Work Hours (MNL) : M-F, 1 PM, to 9 PM, Philippine Standard Time

Pay Range : $2,000 - 3,500 USD/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

Contract Management

• Ensure operations do not start (including providing nominations) until a written contract has been sent out or received from the counterparty as appropriate; where no contract is in place, the required exemption should be obtained.

• Check trader deal sheet/recap against Amicus contract, contact traders for corrections in case of discrepancies.

• Read and understand the contractual content, terms and conditions.

• Issue instructions to the relevant counterparties to execute the final contract, plus any amendments.

Financial Security

• Ensure no delivery is executed without adequate financial security in place as specified in the contract.

• Timely instruction for issuance of outgoing invoice/process of incoming invoices.

Cargo Management

• Nominate vessels under the contract agreed by the trader.

• Issue documentary instructions to meet the letter of credit (LC), customs, and contractual requirements.

• Issue custom declarations (where applicable).

• Appoint inspectors for Quality and Quantity (Q&Q) as per contractual requirements and other measures/analyses requested by traders.

• Process purchase, sale, and service invoices.

• Storage/Terminal management (where applicable).

Commercial Understanding

• Fully understand how each deal is priced and ensure pricing events are managed correctly.

• Basic understanding of hedging and the exposure on each cargo.

• Good commercial awareness in Operations – (e.g. volume tolerances, freight economics, demurrage savings, price exposure).

Vessel Management

• Clear the vessel with terminal and counterparties and vetting process through Charterers.

• Read and understand the fixtures.

• Issue instructions to the vessel on voyage orders/agents appointed / LOIs.

• Process all shipping invoices.

Insurance & Claims

• Quality and Quantity Claims Management

• Auxiliary Claims Management

• In the event of any issues during the execution of the contract, collect/coordinate documents, and correspondence with the Insurance company as required.

Coordination and Data Input

• Ensure correct and timely input of all details concerning the deal into the trading system

• Creation of Operators Files.

• Ensure the deal in the system is correct and matches final contractual terms.

• Enter and update vessel movements, event dates, Q & Q.

• Enter and update details for invoicing of goods plus costs for services.

• Maintenance and cleaning of cost accruals.

• Ensure pricing details are correct, to enable prompt invoicing.

• Timely issuance of outgoing invoices.

• Check and allocate incoming invoices for cargo and related costs.

• A minimum of 5 to 7 years experience in commodities trading, cargo, and/or shipping operations in refined products.
• Knowledge of the international trading environment and operational experience in West Africa /Arabian Gulf / Singapore / Malaysia is a plus.
• Knowledge of operational and financial procedures.
• Strong organizational skills and ability to manage priorities.
• Knowledge of Microsoft Office Suite especially Excel
• Good written and verbal communication skills
• Good negotiation skills and ability to build productive relationships.
• Demonstrate versatility; ability to adapt to situations and resolve problems quickly.
• Autonomous, proactive, and continuously thinking ahead.
• Assertive, with the ability to motivate others.
• Competency in complex structured deals.
• Good judgment skills and ability to come up with solutions, while minimizing risk and optimizing the company’s interests.
• Strong analytical skills.
• Bachelor’s degree

LOOKING FOR FILIPINO (PHILIPPINES-BASED) CANDIDATES ONLY

Position: Operations Manager for Venture Capital (VC) Fund
Salary Range: $1,500/month
Schedule: Monday to Friday, 2 - 10 PM Manila Time

About the role:

We are seeking a highly organized and professional Remote Operations Manager to support our General Partners (GPs). This role requires exceptional coordination skills, attention to detail, and the ability to handle sensitive information with discretion. The ideal candidate should be based in the Philippines, with a deep understanding of U.S. business practices and a passion for the gaming sector. The role would interface primarily with Europe, but liaise with the Managing Director in the United States as well. 

Responsibilities:

1. Information Management: Assist in gathering and managing sensitive financial, personal, and tax information for our Director of Finance and business partners. Ensure strict confidentiality and compliance with all relevant regulations.
2. Cross-Team Initiative Management: Define, track, and drive cross-team initiatives from inception to completion. Collaborate with different departments to ensure alignment with overall strategic goals.
3. Meeting Coordination: Facilitate the scheduling and organization of meetings for GPs with external parties and internal team members. Ensure smooth communication and efficient time management.
4. Administrative Support: Provide general administrative support to GPs, including document preparation, report generation, and other tasks as required.
5. Event Planning and Execution: Lead the planning, organization, and execution of conferences, summits, and other events. This includes venue selection, vendor management, itinerary planning, and on-site coordination.

• Bachelor’s degree in Business Administration, Project Management, or a related field.
• Minimum of 3 years of experience in operations or project management, preferably in venture capital or finance
• Excellent written and verbal communication skills in English.
• Strong organizational and multitasking abilities.
• Proficiency with Google Workplace, Microsoft Office and other productivity tools.
• Knowledge of U.S. business practices and sensitivity to cultural differences.
• Ability to handle confidential information with the utmost discretion.
• Passionate about the gaming industry. (highly preferred!)

The Sales and Marketing Assistant provides essential support for the sales team. The incumbent is responsible for the efficient handling of sales orders and helping to improve the productivity of field sales personnel to achieve set sales targets.

Duties and Responsibilities:

• Process, consolidate, and monitor purchase orders.
• Prepare necessary documents and presentation for an account showroom visit.
• Make sure that all required items are available for showroom visits.
• Provide sales support by attending to customer inquiries, concerns, and complaints.
• Prepares sales documentation such as but not limited to:
  • Sales report
  • Product performance
  • Business reviews
  • Another document based on raw data.
  • Monitor the performance of the handled accounts and provide feedback to the respective account officer in charge.
  • Ensure product awareness of the company’s product portfolio in every account being handled.
  • Price structure
  • Designs and models availability
  • History
  • Manufacturing process
  • Distribution and delivery and warranty
  • Maintain records of sales and compare them with targets to help the sales manager and account officer to monitor the team’s progress.

Product Life Cycle Management

• Manage the entire product line life cycle, from strategic planning to tactical activities.
• Specify market requirements for current and future products through ongoing marketing research and customer visits.

Go-to-Market Planning

• Develop and implement a company-wide go-to-market plan.
• Collaborate with all departments to execute the plan effectively.

Business Planning

• Develop business plans and oversee the implementation of product plans.
• Work closely with cross-functional teams to ensure alignment with overall business objectives.

Product Range Management

• Collaborate with sales and marketing teams to manage product range and presence.
• Oversee signage and visual merchandising programs at retail stores and digital platform to enhance brand visibility.

Budget Management

• Manage and allocate budgets with corresponding revenue targets.
• Ensure effective utilization of resources to achieve financial goals.

WHAT WILL YOU DO

• Assist in the coordination of content creation activities, including planning, scheduling, and tracking production timelines.
• Collaborate with writers, designers, and other team members to ensure the timely delivery of content assets.
•  Provide support in the production of various content types, including blog posts, social media content, videos, and graphics.
• Assist in gathering and organizing assets for content creation.
• Conduct quality checks on content to ensure accuracy, consistency, and alignment with brand guidelines.
• Work closely with the team to address any revisions or improvements needed in the content.
•  Maintain and update content calendars, ensuring alignment with marketing and business goals.
• Monitor deadlines and proactively communicate with team members to keep projects on schedule.
•  Organize and maintain a digital library of content assets, ensuring easy accessibility for the team.
• Assist in archiving and cataloging content for future reference.
• Collaborate with cross-functional teams, including marketing, design, and communications, to gather input and feedback on content projects.
• Act as a liaison between team members to facilitate effective communication.

WHAT WE’LL LIKE ABOUT YOU

YOU HAVE…

• Bachelor's degree in marketing, communications, or a related field.
• 2 years of experience in content creation, production, or a related role.
• Experience with content management systems and production tools is a plus.
• Strong organizational and multitasking abilities with a keen attention to detail.
• Ability to prioritize tasks and manage time efficiently.
•  Excellent written and verbal communication skills.
• Ability to collaborate effectively with team members and stakeholders.
• Familiarity with content creation tools, project management software, and digital asset management systems.
• A creative mindset with the ability to contribute innovative ideas to enhance content quality.

Job Title : Brand Manager

Capacity : 40 hours per week

Working Hours: Flexible with at least 2-3 hours EST overlap

Salary Range: Competitive Market Rate

Company Background

A rapidly growing, fully remote company with a small, dynamic team spread across different time zones. The headquarters are on the West Coast in Seattle, with team members in New York, India, France, and Estonia. The company is known for its decentralized structure, a hunger for innovation, and rapid growth, supported by established companies.

Role Overview

We are looking for an experienced Brand Manager to help us build our brand and raise brand awareness. You’ll work across all levels and departments of our organization to find what makes us unique and communicate it to the world.

Responsibilities

• Brand Strategy Development:
• Develop and implement comprehensive brand strategies aligned with company goals.
• Analyze market trends and consumer behavior to enhance brand positioning.
• E-commerce Brand Management:
• Oversee the day-to-day operations of the brand on various e-commerce platforms.
• Drive initiatives to optimize product listings, enhance customer experience, and maximize sales.
• Seller Central Expertise:
• Manage Seller Central on Amazon, ensuring optimal performance and adherence to guidelines.
• Utilize data-driven insights to enhance product visibility, ratings, and reviews.
• Cross-functional Collaboration:
• Collaborate with cross-functional teams to integrate brand strategies into marketing, sales, and product development efforts.
• Coordinate with the design and content teams to ensure brand consistency across all channels.
• Market Research and Analysis:
• Conduct market research to identify opportunities, threats, and industry trends.
• Analyze competitor activities and consumer feedback to refine brand strategies.
• Campaign Development and Execution:
• Plan and execute marketing campaigns to promote brand awareness and drive sales.
• Monitor and measure the effectiveness of campaigns, adjusting strategies as needed.
• Budget Management:
• Manage the brand budget effectively, optimizing spending for maximum impact.
• Provide regular budget reports and insights to leadership.

• Minimum 5 years of experience: Proven track record of at least 5 years in brand management within tech companies.

• E-commerce Expertise: Demonstrated experience managing the unique needs of an e-commerce brand.
• Amazon Seller Central Proficiency: Expertise in managing Seller Central within the Amazon platform.
• Shopify Expertise: Proven experience in building and managing brands on the Shopify platform.
• Strategic Thinker: Strong analytical and strategic thinking skills with the ability to translate insights into actionable plans.
• Cross-functional Collaboration: Proven ability to work collaboratively with diverse teams and departments.
• Results-Driven: Track record of achieving and exceeding performance targets and KPIs.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to evolving market conditions.
• Excellent Communication Skills: Clear and concise communication skills, both written and verbal.
• Innovative Mindset: Willingness to explore new ideas and innovative approaches to brand management.

Fully-remote work, competitive salary, fixed shift.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Position:   Office Assistant

Client Name: TBD

Working Hours: Mondays to Fridays 9 AM-6 PM Central Standard Time

Holidays: US Holidays (New Year's Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Veterans Day, Thanksgiving, Day after Thanksgiving, Christmas)

Benefits: PTO 5 days, 10 vacation days. These can be used starting six months after the start date.

Salary Range: $900-$1500/month

Scope of the Role 

We are seeking a reliable and highly organized office assistant to join our client team. The office assistant will be responsible for but not limited to providing administrative support and helping ensure the smooth operation of our office. This role involves a variety of tasks, including clerical, administrative, and organizational duties.

Duties and responsibilities: 

• Take incoming calls and text messages from residents. Must be prompt and attentive with all incoming communication.
• Answer applicant questions.
• Contact property vendors to coordinate estimates and work completion.
• Complete legal documents by entering names, dates, etc. (leases, notices, etc.).
• Update resident profiles in management software (attach PDFs, add notes from calls, etc.).

• 2+ years of experience as an office assistant, administrative assistant, or similar role.
• Proficiency in Microsoft Office Suite, Google Suite, and other office equipment.
• Solid background in Property Management and Back-office
• Experience with RentManager is a plus.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Exceptional attention to detail and accuracy in all work.
• Strong written and verbal communication skills in both English and Spanish.
• Ability to work independently and as part of a team, with a positive and proactive attitude.
• willingness and ability to work unsupervised in a self-motivated environment.
• Comfortable talking with clients via phone or text.

Hi! We’re Smartsourcing, looking for an Accountant Assistant who can work with us full-time and on-site!

Earn up to P35,000!

Where?

Reporting directly to the Customer Support Director – Player Engagement. The Executive Assistant provides administrative support in a remote working relationship. The Executive Assistant serves as a liaison to the executive and senior management teams; organizes and coordinates internal and external relations efforts; and helps oversee special projects driven by the CS Director. The Executive Assistant must be flexible and enjoy working in an environment that is mission-driven, results-driven and customer and employee-friendly. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Executive Assistant must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

This Executive Assistant must be adept at translating ambiguous narratives into clear actions, organizing meetings, managing schedules, and ensuring timely follow-ups. This role demands business maturity, exceptional coordination skills, and the capacity to handle multiple stakeholders.

• Translate Ambiguous Instructions: Understand and convert vague or complex narratives into actionable tasks.

• Meeting Organization: Schedule and organize meetings efficiently, ensuring optimal use of Customer Support Director’s time.
• Note-Taking and Follow-Ups: Take comprehensive notes during meetings and ensure all follow-up actions are completed in a timely manner.
• Stakeholder Management: Handle communications and coordination with multiple stakeholders, maintaining professionalism and discretion.
• Flexible Scheduling: Adjust personal schedule to meet the dynamic needs of the business and executive team.
• Document Management: Proficient in creating, managing, and designing office files and documents.
• Numerical Skills: Competence in basic mathematics and understanding different time zones for scheduling.
• Work Under Pressure: Thrive in a high-pressure environment, managing tight deadlines and urgent tasks.
• Organization: Exceptional organizational skills, with a keen attention to detail.
• Confidentiality: Maintain strict confidentiality regarding all sensitive information and company matters.
• Administrative Support: Completes a broad variety of administrative tasks including: managing an extremely active calendar of appointments; completing reports; preparing presentation slides, composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings (e.g. visa preparation, travel documents, expense report, etc.).
• Project Management: Helps manage a variety of special projects for the Customer Support Director. Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
• Other duties as required from time to time.

Qualifications:

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including members of executive and senior management teams, members of the service line, external partners and clients
• Expert level written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Forward looking thinker, who actively seeks opportunities and proposes solutions

Other Requirements:

• Bachelor's degree or relevant experience
• Strong work tenure: minimum of 3 years of experience in a similar capacity (preferably supported global senior leaders or executives)
• Excellent English written and verbal skills
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), conference call systems and other platforms
• Amenable working in European shift (3pm to 12am)

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!

Position : Administrative and Social Media Assistant

Working Hours : 9:00AM-5:00PM Dublin, Ireland Time zone

Salary Range : 900-1500 USD

Duties and Responsibilities:

• Provide administrative support such as scheduling meetings, answering phone calls, and managing emails.
• Create, schedule, and maintain social media content across multiple platforms, including Facebook, Instagram, Twitter, and LinkedIn.
• Work on our podcast, assist in content planning, editing and promoting across various social media platforms.
• Engage with our online community and respond to comments and requests on social media platforms.
• Assist other teams with administrative tasks as required.

• 2+ years of relevant experience
• Experience in an administrative role is preferred.
• Excellent written and verbal communication skills.
• Proficiency in using social media platforms and related software applications.
• Experience in podcast production is an advantage.

• Must have a proactive attitude and the ability to work independently.

• Ability to work with Irish businesses.
• Must be able to multitask and prioritize in a fast-paced environment.

Tools:

• Youtube
• Instagram
• Any podcast/video/audio editing tool
• Mail
• Google Drive
• Google Workspace
• Thinkific (big plus)
• Canva
• Klaviyo (big plus)