This role will work remotely from the Philippines on behalf of our Australian-based business. You will work with the Project Leads, department leads & the operations team within the business to manage resourcing requirements across the creative, COE & Business Advisory teams. The PM is the key communicator between all of the agency, maximising efficiencies across all stages of the delivery process. To be successful in this role you’ll bring excellent communication, project management and a natural ability to find solutions to issues that seem unsolvable.

Core Principles

• Oversee programs of work for your client/s
• Owner of a ‘project trix’ (scope/ pricing, timings, resourcing, WIP, budget tracker)  for your clients
• Writing scope of work documents, ensuring commercial and scope compliance, tracking the resourcing and project process to deliver to scope (retainer or project)

Project Management

• Ensure design and delivery of all projects align with scope, and flag any risks or escalations required outside of this
• Ensure all projects are within our project management platform and set up any projects that are yet to be entered, including estimate creation, timeline creation & resource 
• Ensure financial health of each client by proactively managing (Budget reporting)
• Commercial analysis & budget reporting/ forecasting for each client
• Forward-plan, anticipate problems, identify gaps and crunch points and highlight so teams can adapt across workstreams
• Identify knowledge/resource gaps where necessary and facilitate finding a solution
• Set agenda, lead agenda, host meetings and ensure a clear plan for all team members and clients after meeting to reach next project milestone
• Schedule key project milestones and assign tasks to team members in line with overall workflow
• Assist with building best-in-class PowerPoint presentations, Word and Excel documents
• Take an active role in all aspects of the Project Management team
• Identify allocation problems and anticipate business challenges that might arise, advising stakeholders on possible solutions.
• Support with ensuring information is updated in relevant systems  
• Strong administration, time management and organisational skills.

Relationship Management: 

• A love of building friendly relationships with your colleagues, sharing your positive energy and being able to tactfully manage expectations.
• Build strong relationships with all teams within the organisation.

NielsenIQ’s Sales team is focused on growing revenue, finding new business opportunities and market penetration.  Sales is NielsenIQ’s growth engine which is instrumental for the company’s success. 

You will drive the overall sales, acquiring new customers and accounts in your scope; you will drive growth securing a sustainable sales pipeline developing new revenue opportunities and unlocking new budget holders.  

Responsibilities 

• Drive sales acquiring new customers and accounts in your scope securing new revenue opportunities and maintaining accurate forecasting. 

• Develop a solid and interconnected understanding of potential customer's industry/business/markets/clusters and their needs. 

• Generate and qualify leads increasing the overall sales pipeline. 

• Develop white space & win-back sales strategies. 

• Expand network / budget holders’ potential customers. 

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to lead the digital transformation of the Food and Beverage (F&B) industry by offering a comprehensive Customer Retention Platform for Restaurants worldwide. By leveraging data from various channels such as food delivery, social media, and discovery platforms, we empower restaurants to maximise their business potential and achieve growth.

At Momos, our core principle is putting restaurants at the forefront of everything we do. Since day one, we have embedded the valuable feedback and input from our restaurant partners into our company culture and product design. This collaborative approach has been instrumental in creating a solution that truly meets the needs of the F&B industry. Today, we are proud to be trusted by over 2000 restaurants globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.

The Role:

Momos is seeking a highly motivated and experienced Senior Customer Success Manager to join our dynamic Customer Success team. As a Senior Customer Success Manager, you will play a key role in ensuring our clients receive exceptional support and guidance. Your responsibilities will encompass deepening your understanding of Momos software, serving as the primary point of contact for clients, and providing strategic solutions to foster their business growth.

Primary Roles & Responsibilities:

1. In-Depth Product Knowledge:

• Develop an extensive understanding of the Momos software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

2. Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Address how-to questions and guide clients in navigating different tools within Momos, occasionally through virtual calls.

3. Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

4. User Support & Guidance:

• Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.

5. Adaptability and Resilience:

• Demonstrate composure, resilience, and flexibility as customer needs evolve and case volumes fluctuate.

Additional Responsibilities:

• Communicate thoughtful, customized solutions that empower customers to progress and enhance their businesses.
• Collaborate effectively with internal teams such as Customer Success, Account Managers, and Sales to identify opportunities for clients to leverage more of our platform or services.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs.
• Passionate about working with customers, dedicated to exceeding their goals.
• Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
• Collaborates effectively with cross-functional teams to drive positive outcomes for clients.
• Demonstrates strategic thinking in identifying opportunities for account growth and ensuring long-term customer success.

Location:

• Malaysia/Philippines

Benefits

• Private Health Insurance
• Paid Time Off

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

Octal Philippines Inc. is a reputable IT Solutions company seeking a highly motivated and experienced individual to join our partner team as a Senior HR Assistant. As a Senior HR Assistant, you will play a critical role in supporting HR department in various administrative and operational functions. This is a fantastic opportunity for someone looking to advance their career in HR within the dynamic and growing IT industry.

Responsibilities

• Training & Development - facilitates TNS/TNA, training plan and calendar, sourcing of providers, implementation and evaluation/feedback; conducts onboarding orientation and other HR related orientations
• Employee Relations - spearheads company events/CSR activities, exit interview/off boarding, newsletter, company policy updates, etc.
• Attends to inquiries of employees in coordination with the HR Team
• Recruitment - sourcing, initial screening, testing, interview; participates in school fairs/organizes job fair
• Prepares regular reports/presentations/posters or flyers
• Support in the implementation and administration of employee benefit programs.
• Prepare HR-related reports and documents, such as employee contracts, policies, and procedures.
• Performs other HR & Admin tasks/responsibilities.

• Bachelor's degree in Psychology, Human Resources Management or Behavioral Sciences
• At least 3 to 5 years work experience as a generalist focusing on Recruitment, Training & Development and Employee Relations
• Knowledgeable in MS Computer applications
• Good communication skills, oral and written
• Background in Psychological testing, an advantage
• Ability to handle multiple functions and tasks while managing work time efficiently
• Positive energy, articulate, and has a friendly personality
• Ability to uphold confidentiality or sensitive information

• Allowances
• Insurance, Health & Wellness
• Hospitalization Insurance Travel Insurance
• Accident Insurance.

WE'RE LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

Job Title: Social Media and General Virtual Admin Assistant

Working Hours: To Be Determined

Salary Range: $900 - $1200/month

Join our dynamic team! We are seeking a skilled Social Media and General Virtual Assistant to provide crucial support to our leadership team and contribute to the seamless operation of our organization.

Responsibilities:

• This individual will be building out lists of prospective recruits in the insurance agency field, then accessing clients LinkedIn for direct outreach and setting up calls/meetings
• They will then do the same thing for prospective clients with defined criteria
• Research topics and coordinate flights and travel both for work and personal use
• Schedule conversations and meetings for client
• Event planning for work (coordinate get-togethers for team and team building activities)
• Coordinate vendors and develop outreach work or capture sign ups

• Minimum 2 years of experience
• Above Average to Excellent communication and written skills; minor accent is acceptable
• Tools: Office 365, Google Workspace, Google Drive, Notion (big plus), and Sales Force (big plus)
• Must be detail oriented, coachable, friendly, fun, and trustworthy  
• Prior experience in US Insurance, Sales,Recruiting and Client Retention

Job Title: Virtual Assistant

Working Hours: Monday to Friday 9 am to 5pm EST

Salary Range: 1500 USD to 2000 USD

About the Role:

They are currently seeking an experienced Virtual Assistant with proven experience in supporting and helping CPAs research needed data to complete tax studies for investment properties.

Responsibilities:

• Organizing and labeling data clients provide to us and updating client databases and CRM
• Making reports, Research, and admin tasks
• Perform data entry and maintain accurate records
• Handle general administrative tasks as assigned

Qualifications:

• Previous 5 years of experience as a virtual assistant or in a similar role
• Excellent communication skills, both written and verbal
• Strong organizational and problem-solving
• Proficiency in Excel, Google Sheets, Microsoft Word, PDF editing, and Internet research
• Ability to work independently and meet deadlines

If you are a detail-oriented and self-motivated individual with excellent administrative and communication skills, we would love to hear from you. Join our team at Support Shepherd and make a difference in assisting businesses worldwide!

Holidays: TBD

1. Develop and monitor comprehensive project plans, including budget tracking and resource allocation.

2. Create and maintain project documentation and reporting, including progress updates and project status reports.

3. Communicate project goals and objectives to project stakeholders.

4. Establish and maintain project timelines and delivery dates.

5. Identify and resolve project issues in a timely manner.

6. Provide guidance and direction to project team members.

7. Monitor and track project performance against established project plans.

8. Develop and manage project budgeting processes and resources.

9. Analyze and report on project performance and outcomes.

10. Manage the development and implementation of project plans, including risk management and change control processes.

1. Bachelor's degree in Planning, Business, or related field

2. At least 5 years of experience in planning and project management

3. Excellent communication, analytical, and organizational skills

4. Proficient in Microsoft Office Suite, especially Excel

5. Ability to work independently and as part of a team

Benefits:

• Company Christmas gift
• Company events
• Free parking
• On-site parking
• Transportation service provided

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• 13th month salary
• Overtime pay

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced OFFICE / ADMINISTRATIVE MANAGER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Manages the tasks of the Admin & Facilities, and Finance staff.           
• Creates an office budget and ensures that budget provision is followed.           
• Acts as the Financial Controller who tracks and endorses expenditures for payments.           
• Monitors all types of office requests and procurement requirements.           
• Ensures that all statutory and government requirements are submitted and completed in a timely manner.           
• Organizes the schedule for maintenance and other cleaning schedules the company requires to keep the office clean and safe and ensure its appliances are in good working condition.           
• Reports office progress to senior management and working with them to improve office operations and procedures.      
• Coaches team members for improvement and development.           
• Ensures all day-to-day tasks assigned are completed correctly in a timely manner.       

• At least 2 years of experience as site or office admin, preferably within the BPO industry
• Excellent English communication skills

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Coaching junior associates to help their analytical development 
• Managing a team of at least 3 people to deliver optimal results with a timeline 

• Manage scheduling for company executive(s)
• Draft, review, and send communications on behalf of company executive(s)
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
• Answer and respond to phone calls, communicate messages and information to the executive
• Prioritize emails and respond when necessary
• Coordinate travel arrangements
• Maintain various records and documents for company executive(s)

About the job

Reporting to the Restaurant Manager, this Associate role is responsible for attracting visitors to the stores by encouraging IKEA store visitors to stay longer and enjoy more. He/She strives towards making people smile and build trust for the IKEA store among customers, co-workers, and suppliers. He/She also provides irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return.

Your assignment

• You ensure that our customers are always in focus and strive to make them smile by supporting them with an attitude based on the IKEA values;
• You are a good ambassador for the IKEA store in all contact with our customers and gives them a good reason to return again and again;
• You are passionate about our products and actively learn about their content, origins, and other benefits and you are willing to share this knowledge with your customers and colleagues;
• You ensure that you work to optimize sales by knowing the top-selling products, support the range changes, prepare the readiness of your area, contributes to the department’s action plan as well with in-store activities, and you have an active interest in our local competition and provide relevant input to your manager regarding range and pricing;
• You comply with and follow internal rules, policies, and daily operational routines set by the management;
• You execute IKEA store operations and do your part to make sure that our operations are in line with the Functional Commercial Review standards.

The HR Manager plans, directs, and coordinates the overall HR functions of an organization. He/she oversees the recruitment, compensation, and benefits administration; HR Policy and Procedure Implementation and review, training and development, compliance to regulatory bodies, performance appraisal management and consults with the executive for strategic planning and serves as a link between an organization’s management and employees.

Responsibilities:

· Develop and implement HR strategies and initiatives aligned with the overall business strategy.

· Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

· Manage the recruitment and selection process

· Handles staffing issues, such as mediating disputes and directing disciplinary actions

· Work with the training manager to ensure the implementation of the training and development programs of the company

· Oversee and manage a performance appraisal system that drives high performance

· Payroll and Compensation and Benefits Administration

· MIS and HR Database Management

· Report to management and provide decision support through HR metrics

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Working Model: We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home. Role/ Department: The Operational Risk Manager is responsible for implementing the overall operational risk management program in conjunction with the Global Head of Non-Financial Risk, Operational Risk Transformation Lead, and other Operational Risk Managers across the organization. The Manager also serves as a seasoned thought leader and subject matter expert that has a strong technical understanding of risk management, including Risk Control Self-Assessment (RCSA) processes and activities, within the financial services industry. The person performing this position will be responsible leading the team, ensuring all employees buy into the overall vision, and will be responsible for the overall success of the team. In this high profile role this person will actively engage with senior members of the Northern Trust leadership team (e.g., Global Head of Non-Financial Risk, Operational Risk Transformation Lead, Regional Risk Officers, and Country Risk Managers) and will serve as a primary point of contact for stakeholders across the organization. In addition, the Manager will advise senior management on opportunities to enhance the design and operating effectiveness of the internal control environment for Northern Trust’s risk management practices. This role resides within our Philippines Service Center, based in Metro Manila, and will report to the Operational Risk Transformation Lead in Chicago, USA. The key responsibilities of the role include: Management of the RCSA program deliverables - action plans, post effectiveness testing, control evaluation etc.Review workflows to minimize risks associated with the process & improve overall control environment.Development, maintenance and ongoing enhancement of process controls including initiation of projects, where requiredImplementation of controls to mitigate process risks in case of operational errors / near misses / exceptionsStrong stakeholder engagement to ensure identification of issues, timely completion of action plans via scheduled platforms as well as opportunities to deliver back via training/awareness sessionsReview key risk indicator framework; scorecards, dashboards to ensure appropriateness of metrics / key performance indicators and facilitate business reviewsPart of a team of risk management professionals who work with senior management in all lines of business to coordinate operational risk management activities.Contribute to establishing and maintaining program processes and practices which effectively ensure that the enterprise program remains current, and incorporates/aligns with industry standards and practices as appropriate, and adequately covers general regulatory requirements.Manage or lead projects aimed at improving the overall programCommunicate identified risks to key stakeholders, organize remediation action plans, and track identified risks to closure Skills/ Qualifications: Fluent in English and ability to communicate in a clear, concise and effective manner (verbal and written)9+ years financial services experience with minimum 3 years of operational risk, controls or audit experienceExcellent working knowledge of audit, risk and operational management concepts and the ability to understand and interpret the impact of decisions, as well as identify and convey potential problem areasAbility to foster positive and proactive approach to process assessment and improvement and to identify trends and improve processes for both the customer and the businessStrong organization, attention to detail, time management, planning skills and the ability to handle multiple competing prioritiesAbility to make independent decisions and also to be a team player and effective communicator to ensure that issues are appropriately resolvedConfidence and expertise to advise management and the businessAbility to use initiative and work unsupervised in a proactive mannerStrong organizational skills, a collaborative approach to work, with strong interpersonal skillsAbility to deal effectively with multiple competing deadlinesAttention to detail Work Schedule/Location: 4:00PM - 1:00AM Mondays - Fridays BGC, Taguig City, Philippines Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Talk to us about your flexible working requirements and together we can achieve greater. For further information, and to apply, please visit our website via the “Apply” button below.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

We are looking for an outgoing and creative Social Media Content Manager to join our team!

This full-time position will be completely remote. We welcome applications from recent graduates as well as seasoned professionals. Social media content creation and social media management experience is required. The Social Media Content Manager will work directly with the owners & management. The owners are actively involved in the daily operation of the business.

Position: Social Media Content Manager

Working Hours: Monday to Friday, 9 AM - 5:30 PM EST Time zone (open to more flexible schedule)

Monthly Salary: Up to 1,500 USD/mo (Depending on the interview result and client’s approval)

About the Company:

A marketing firm specializing in social media, located in Charlotte, North Carolina.

Responsibilities:

The primary responsibility of the Social Media Content Manager will be to create high-quality social media graphics and captions for our clients. Our clients are US-based and are in basically every industry.

This job is best for someone who:

• Wants a job where he/she can work completely remotely
• Wants to be part of a fast-growing company
• Likes designing social media graphics
• Has expert knowledge of Canva and/or Illustrator

• Exceptional communication skills (both written and verbal)
• Expert knowledge of English grammar
• Must be extremely detail-oriented from a graphic design standpoint
• Demonstrated ability to problem-solve and ensure client satisfaction
• Organized and able to manage time effectively
• Ability to prioritize tasks and meet deadlines
• Working knowledge of Google Drive products
• Expert knowledge of Canva and/or IllustratorDigital Marketing experience is highly preferred
• Intermediate knowledge of Facebook, Instagram, LinkedIn, and Twitter is highly preferred
• Must be able to complete miscellaneous other tasks relating to social media content creation, social media management, digital marketing, and administrative duties.

Position: Executive Assistant

Working Hours: Monday to Friday; 9am - 5pm MST

Salary Range: USD 900 - USD 1,300/month

Main Responsibilities:

● Provide comprehensive assistance across diverse tasks, including but not limited to legal

matters, financial tasks, and investor reporting.

● Calendar Management: Efficiently organize and manage the executive's schedule, ensuring appointments, meetings, and deadlines are coordinated seamlessly. Anticipate potential conflicts and proactively resolve scheduling issues.

● Communication Coordination: Serve as a central point of contact for internal and external communications. Draft and respond to emails, messages, and other correspondence on behalf of the executive, maintaining professionalism and confidentiality.

Qualifications:

● Minimum of 2 years of experience as an Executive Assistant.

● Has prior experience in Bookkeeping and proficient in using Bookkeeping software such as QuickBooks and Xero.

● Meticulous and extremely detail oriented

● Above-average to excellent communication and written skills.

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Sales Development Manager

Working Schedule:  Mondays to Fridays, 8AM to 5PM (CST) / 10PM to 7AM (PH Time) 

Salary Range:  $1200-$2000 / Monthly 

ABOUT THE COMPANY
Our purpose is to assist leaders driven by making a positive impact in embracing their true potential, resulting in benefits for others and the glorification of God. The company was established in June 2020 based on the belief that growth is advantageous for everyone involved. Since then, our team has supported numerous leaders and teams across the nation in fostering healthy growth through coaching, team training, and educational initiatives.

ABOUT THE ROLE:

We are seeking a highly motivated and experienced Sales Development Manager to join our team. As a Sales Development Manager, you will play a crucial role in driving our sales efforts by proactively reaching out to prospects through various communication channels. This role requires a self-starter with excellent communication skills and a proven track record in outbound prospecting.

RESPONSIBILITIES:

• Call prospects, engage in meaningful conversations, and identify potential business opportunities.
• Utilize email and text messaging to reach out to prospects and nurture relationships.
• Document all sales activities and context in Asana for effective communication and collaboration.
• Schedule and execute sales activities in Asana, ensuring timely follow-ups and task completion.
• Set and accomplish goals for sales activities to contribute to overall team success.
• Participate in weekly Marketing Accountability meetings and represent the Sales team.
• Collaborate with the coaches to enhance sales skills and strategies.
• Guide prospects through the company's Free Trial, providing exceptional support.
• Work closely with the COO to operationalize and maintain sales standards.
• Conduct weekly recorded self-evaluations based on the role’s success statements.

QUALIFICATIONS:

• Proficient in Asana, Zoom, or similar tools for task management and communication.
• Experience with phone software like AirCall or similar platforms.
• Some prior experience in prospecting is helpful.
• Minimum of 3 years of experience in outbound prospecting.
• Strong communication skills, especially when dealing with US-based businesses.
• Proven success in closing deals and achieving sales targets.
• Proficient in office productivity tools (e.g. Google Workspace, Zoom, Microsoft 365 etc.)

DEVICE / CONNECTIVITY REQUIREMENTS:

• Atleast 50mbps internet speed

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Marketing and Recruiting Manager

Working hours: Monday to Friday, 8 AM - 4 PM CST / 10 PM - 6 AM Philippine Time

Holiday/s: US and/or PH Holidays

Salary Range: $1,000-$1,500/month

About the company:

We are a diversified and growing wastewater management company seeking a highly organized and talented individual to join our team as a Marketing Manager / Recruiting Manager. This remote position offers the opportunity to work in a critical role of a growing company and meaningfully contribute to it’s continued success.

Duties and responsibilities:

Marketing Manager (Approximately 50%):

• Develop and execute marketing campaigns for both brands across multiple channels including direct mail (postcards), digital (SEO, PPC, social), and guerrilla (door hangers, call scripts, community involvement, etc.)  

• Collaborate with third-party marketing vendors to implement the marketing plan and measure results.

• Monitor campaign results and provide weekly reports to the president.

• Contribute innovative ideas to enhance brand visibility and engagement.

Recruiting Manager (Approximately 50%):

• Actively recruit technicians, entry-level general laborers, and customer service representatives to work within a single company brand or across multiple (depending on role).

• Post job openings on third-party job boards and monitor and adjust strategy based on results.

• Screen and assess candidate qualifications.

• Conduct first-round phone interviews and coordinate second-round in-person interviews with onsite team members for qualified candidates.

• Collaborate with HR and hiring managers to ensure a smooth recruitment process.

• Proven experience in marketing and recruiting for US-based companies.

• Strong understanding of digital marketing strategies and campaign implementation.

• Familiarity with third-party marketing vendors and effective collaboration.

• Demonstrated success in recruiting technical and labor positions.

• Excellent communication and interpersonal skills.

• Ability to work independently and meet deadlines.

Hi! We’re Smartsourcing, looking for a Procurement Admin Assistant who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

The Training & Quality Manager will be responsible for overseeing the daily training and quality management operations aimed at achieving business objectives.

This encompasses, but is not restricted to, developing & executing the project’s quality assurance strategy, implementing the end-to-end training and development roadmap, and identifying opportunities for continuous improvement initiatives, ensuring the realization of benefits, and maintaining effective communication with clients, Player Engagement leadership and stakeholders.

Training Responsibilities

• Design and develop comprehensive training programs (PST to Nesting) for new and existing employees, ensuring alignment with organizational goals.
• Oversee training sessions covering diverse topics such as product knowledge, customer service skills, and company policies.
• Identify performance opportunities and strengths among team members.
• Develop individualized training plans to enhance the skills and capabilities of each staff member.
• Produce a variety of training materials, including manuals, presentations, and multimedia content.
• Implement continuous improvement initiatives in training programs based on feedback, evaluations, and industry best practices.
• Work closely with the Operations team to ensure that training programs align with operational goals and client requirements.
• Implement systems for evaluating the effectiveness of training programs and gather feedback from participants.

Quality Management Responsibilities:

• Develop and implement a quality monitoring program to assess the performance of Player Engagement agents.
• Ensure that agents adhere to organizational policies, industry regulations, and client-specific requirements.
• Conduct root cause analysis on quality issues, identifying underlying problems and implementing corrective actions.
• Conduct calibration sessions to ensure consistency in quality evaluations among different evaluators.
• Define and track key performance indicators (KPIs) related to quality, providing regular reports to management.
• Work closely with clients to understand and meet their quality expectations, address concerns, and implement improvement initiatives.
• Implement continuous improvement initiatives based on quality metrics, client feedback, and industry best practices.
• Analyze data related to quality performance and prepare reports for management and clients.
• Emphasize a customer-centric approach to quality, ensuring that service delivery meets or exceeds customer expectations.

Collaboration with Global Support Teams:

• Collaborate with other departments, such as Talent Acquisition, Global L&D and Global QC, to address cross-functional concerns issues

Technical Skills:

• Written & Spoken Communication Skills (Advanced)
• Training Needs Analysis (Advanced)
• Training Design & Development (Advanced)
• Training Evaluation (Advanced)
• Program Management (Advanced to Strategic)
• Instructional Design (Intermediate)
• Learning Management Systems (Intermediate)
• Knowledge Management (Intermediate)
• Quality Monitoring and Evaluation (Advanced)
• Quality Management Tools & Systems (Intermediate to Advanced)
• Data Analytics (Intermediate to Advanced)
• Presentation Skills (Advanced)
• Root Cause Analysis (Advanced)
• MS Office and/or Google Suite (Intermediate to Advanced)
• Excel and/or Google Sheets (Intermediate to Advanced)

Behavioral Skills:

• Coaching & mentoring (Advanced)
• Stakeholder Management (Advanced)
• Team Building & collaboration (Advanced)
• Creativity & Design Thinking (Intermediate to Advanced)
• Performance Management (Advanced)
• Change Management (Intermediate)
• Sense of Urgency & Ownership (Advanced)

Work Experience:

• At least 3 years of experience in Training & Quality Management, preferably in a shared service or BPO organization.
• Strong grasp of the ADDIE model or similar ISD and/or training methodology
• Demonstrated ability to build relationships and effectively connect with stakeholders.
• Experience coaching & mentoring new team members.
• Proven track record of Training and Quality Program Management for programs with over 200 team members.
• Proven ability to solve program level learning challenges.

Educational Background:

• Bachelor's Degree in Business Administration, Organizational Development, Human Resources, or related field; or High School Degree/General Education Diploma and 4 years of relevant experience
• Six Sigma, COPC, CLDP, ISD and/or Coaching certification is an advantage

• Hybrid work setup
• Non-taxable Allowances
• Paid Time Offs
• Annual Corporate Bonus
• HMO and Life Insurance

Role Information: EN

Studio: KWM

Area of Work: Player Engagement

Location: Asia Pacific, Philippines, Pasig

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

Position: Legal Assistant

Working Hours: Monday to Friday, 48hrs/week EST (TBD with client)

Salary Range: 1000 – 1200 USD

About the company:

We have been proudly serving residents of the Bronx community for over 40 years. Practice areas include Personal Injury, Medical Malpractice, Slip & Fall cases, Motor Vehicle Accidents, and Premises Liability.

 

Duties and Responsibilities:

• Assist paralegals and legal officers in their daily tasks and assignments
• Draft, review, prepare, and process legal documents efficiently and accurately
• Summarize medical records, create treatment/event timelines, and develop chronological medical summaries
• Complete application forms and submit them for review by the Supervisor
• Handle the filing of legal documents with U.S. government agencies
• Keep clients informed by monitoring and coordinating the status of filed applications and providing regular updates
• Establish and maintain organized client records and files
• Conduct legal research to support case-related tasks and assignments
• Undertake other job-related duties as they arise from time to time

• A fast and reliable internet connection (at least 100 mbps)
• Working back-up internet connection (mobile data not included)
• In-home office setup including Windows Computer (including webcam) with the most recent version of MS Office installed (all programs; Word, Excel, and Outlook)
• No less than 8 GB RAM
• Minimum of Intel Core i5 processor or equivalent.
• Adobe Acrobat Pro or any PDF editor
• Note: Mac does not support some of the required applications needed for the role

Qualifications:

 

• At least 1 year of experience in a similar role
• Proficient in Microsoft Office
• Bachelor’s Degree in relevant fields preferred
• Excellent communication and interpersonal abilities
• Proficiency in using office software and legal research tools.
• Willing to stay in the company for 3 years or more

ABOUT US

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalised service and our in-depth knowledge of the markets we serve.

HEADLINE

Are you detail-oriented with a passion for European custom-designed and fine furniture? Do you have experience in managing shipments and inventory? If so, we have an exciting opportunity for you to join our valued client, a furniture retailer with showrooms in Sydney and Melbourne, Australia.

We are seeking an ADMINISTRATIVE ASSISTANT to ensure timely delivery, maintain precise records on shipments, and assist the Finance team in relation to suppliers and shipments.

This is a full-time role, Monday to Friday, Dayshift.

This is an office-based position in central Cebu City.

The expected start date is February 2024.

ABOUT THE ROLE

We are seeking an ADMINISTRATIVE ASSISTANTto join a close-knit team in Australia. Your role will involve managing communication with suppliers and freight forwarders, ensuring the purchase order's accuracy and completeness, and overseeing the shipment process. Your great work will contribute to minimising delays, reducing costs, and improving overall efficiency, which can contribute to the success and profitability of the business.

 RESPONSIBILITIES

·        Respond to emails received from suppliers and freight forwarders and promptly reply to any inquiries or requests they may have.

·        Ensure that all purchase orders have been confirmed by the team, the information is complete, and the data is entered into the system.

·        Coordinate and manage the shipment process for furniture orders, both domestically and internationally.

·        Collaborate with suppliers, freight forwarders, and logistics partners to ensure timely transportation of goods.

·        Prepare and organise shipping documentation, including customs paperwork for international shipments, in compliance with regulations.

·        Track and monitor shipment progress, regularly updating internal teams and customers.

·        Proactively address any shipment-related issues, such as delays or discrepancies, in a timely and effective manner.

·        Work closely with the production team to ensure accurate packing and preparation of orders for shipment.

·        Maintain accurate shipment records and update relevant systems and databases.

·        Monitor transportation costs and identify opportunities for cost optimisation while maintaining quality and timeliness.

·        Assist the finance team in managing accounts receivables, payables, and reconciliations.

·        Stay up-to-date with industry regulations, best practices, and emerging trends in shipping and logistics.

·        Bachelor’s degree in Business Administration or similar.

·        At least three (3) years in a similar role, preferably with an Australian small to mid-size company.

·        Knowledge of the furniture industry is an advantage.

·        Proficiency in Microsoft Office 365, particularly MS Excel, is a must.

·        Strong attention to detail and exceptional analytical and problem-solving abilities.

·        Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively.

·        Ability to work independently and collaboratively as part of a team in a fast-paced, complex process-driven industry environment.

·        Strong sense of accountability and reliability to produce quality output in line with internal processes.

·        Excellent verbal and written English and interpersonal skills to interact with team members effectively.

·        High level of discretion and professionalism when handling sensitive financial information.

BSA Solutions, Inc. emphasizes in:

·        Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.

·        Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.

·        Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.

·        Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.

·        Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.

·        Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.

·        Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.

·        Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present,

·        Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

Property Conveyancing Manager

Department: Property Transactions Department

Key Organizational Relationships

Reports to: Chief Operations Officer

Supervises: Future Property Conveyancing Paralegals

Role Objective

As a Property Conveyancing Manager at Cosy Hauz, you will be leading the Property Transactions department. You will be responsible for managing a team of Property Conveyancing Paralegals and overseeing all aspects of the property conveyancing process. Your main goal will be to ensure that property transactions are conducted smoothly and efficiently, while maintaining high levels of accuracy and compliance with legal requirements.

Duties and Responsibilities

• Oversee and manage the daily operations of the Property Transactions department
• Supervise a team of Property Conveyancing Paralegals, providing guidance and support
• Review and approve property transaction documents and contracts
• Ensure compliance with legal and regulatory requirements
• Collaborate with external stakeholders such as lawyers, mortgage brokers, and estate agents
• Resolve any issues or disputes that may arise during the conveyancing process
• Monitor and report on the progress of property transactions
• Implement and improve processes and procedures to increase efficiency and accuracy
• Train and develop the skills of the Property Conveyancing Paralegals
• Stay updated on changes in property conveyancing laws and regulations

Requirements

• Proven experience as a Property Conveyancing Manager or similar role
• Strong knowledge of property conveyancing laws and regulations
• Excellent leadership and managerial skills
• Ability to prioritize tasks and meet deadlines
• Attention to detail and high level of accuracy
• Strong communication and negotiation skills
• Ability to work well under pressure
• Proficient in property conveyancing software
• Bachelor's degree in Law or related field preferred

• Proven experience as a Property Conveyancing Manager or similar role
• Strong knowledge of property conveyancing laws and regulations
• Excellent leadership and managerial skills
• Ability to prioritize tasks and meet deadlines
• Attention to detail and high level of accuracy
• Strong communication and negotiation skills
• Proficient in property conveyancing software
• Bachelor's degree in Law or related field preferred

a. SSS, PHILHEATH & PAGIBIG

b. Paid Leaves up to 25 days annually

c. Work Equipment Subsidy

d. HMO Day 1

e. Rewards and Perks

f. Performance Bonus

LOOKING FOR FILIPINOS AND PHILIPPINE-BASED CANDIDATES

Position: Virtual Assistant

Work Hours: Tues and Thurs only, 9AM – 5PM PST|1AM – 9AM Phil. time|Mon, Wed, Fri - flexible time

Pay Range: $800 - $1000 monthly

• Archiving projects on our CRM using specified tasks on the checklist.
• Managing platforms such as Daylite, Box.com, Vimeo, WordPress, and Notion for seamless project coordination.
• Recording and documenting past music licenses on Notion.
• Uploading and showcasing work on our WordPress page.
• Adding relevant project information to entries in our CRM.
• Executing additional tasks as required to support the team.

• Experience in the music industry, with a solid understanding of its dynamics and processes.
• Genuine interest in the music industry, showcasing passion and dedication.
• Proficiency in using CRM systems, specifically Daylite.
• Familiarity with online platforms such as Box.com, Vimeo, WordPress, and Notion.
• Strong organizational skills with the ability to manage and prioritize tasks efficiently.
• Excellent communication skills and the ability to work collaboratively in a virtual environment.

· Customers coordination for past due balances in a prompt and professional manner by phone call and/or in writing

communication.

· Ability to check and follow up with internal departments for any disputed invoice, such as Accounting, Operations, and

Sales. Consequential actions are monitored closely;

· Ability to understand and discover for non-payments and to obtain payment commitment;

· Attention to customer queries related to their balances while providing reports, copies of invoices and/or any;

· Allocation of payment on a timely manner to ensure that customer’s accounts are up-to-date at any time;

· Ensuring thorough handling of Accounts Receivable report and month-end closing activities on time;

· Ensure compliance with requirements of local government relates to Accounts Receivable and Collection;

· Must possess effective communication and interpersonal skills required to interface with customers and members of

other departments;

· Participate actively on all required team meetings.

· Monitoring of CWT and proper coordinate with customer.

· Compliance with the work procedures & data privacy

· Performs other duties as assigned by direct superiors and managers.

· Bachelor's Degree in Accountancy or any related field;

· Preferably experience in logistic/ freight forwarding environment;

· Must have at least 1 years experience in Accounts Receivable and Collections;

· Knowledgeable in Microsoft Office especially in Excel;

· Ability to work in fast-paced environment with high performance quality;

· Proactive and capable to handle of responsibility;

· Strong analytical skills and attention to details;

· Able to work under pressure

WHAT WE OFFER

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability.

We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

Company Benefits:

• Medical Insurance
• Group Life Insurance
• Paid Leaves
• Medical and Optical Reimbursement
• Birthday Token

Passion.io’s goal is to make the world more confident and passionate. We do this by empowering Creators to launch highly impactful mobile apps for a fraction of the cost. We are an international remote team of 50 people, supporting 8,000+ Creators and 700k+ end-users from all over the world.

We have an exciting opportunity for a Customer Success Manager to join our team. If you are an experienced professional with 1 or more years experience interfacing directly with customers and able to use and apply playbooks and health scores to be successful in your current role - we would love to meet you!

What you'll bring to the team

• Technical role experience interfacing directly with customers is essential
• 1+ years’ experience in the role of CSM or similar (customer education, onboarding at SMB or Enterprise level)
• SaaS Direct experience 
• Experience implementing or streamlining processes around CSM support cycle
• User experience with CSM tools (ie. Salesforce, Hubspot, Intercom, Zendesk etc)
• Experience using playbooks and health scores 
• Tenacity and Grit to solve problems and improve quality of support to our key creators
• Customer obsessed mindset
• Upselling/closing skills
• Understanding key moments across the customer lifecycle that matter and how best to proactively engage
• Ability to customize/tailor support experience by segment / use case
• Technical ability *(from support side of product, API’s, Integrations, marketing, copy)
• Organization / planning skills
• Copywriting and Verbal Communication skills 
• Fluent in English

NOTE:  Willingness to work North American time zones is essential!!!!

What you'll be working on

• Managing a portfolio of our premium customers, across the entire lifecycle.
• Further test and improve playbooks, aligning to key moments that matter for time to value, feature adoption, expansion, and renewals.
• Really dig into data to pull actionable insights that help to guide and measure.
• Engage proactively with your clients, ensuring high engagement and activity rate from customers.
• Ensure your customers maintain high health scores, and proactively and creatively engage and solve for those who don’t.
• Collect and share insightful feedback from our customers back into other CS teams, marketing, and product.
• Work closely with other teams on cross-functional projects/OKRs aimed to improve retention.

What we offer you