About the job

Reporting to the Recovery Team Manager, this ASSOCIATE role is responsible for providing assistance in the completion of the Logistics process in the easiest and safest way possible. He/She develops and uses his/her knowledge and experience of IKEA operations, including IKEA machinery and equipment, as well as the expertise of his/her co-workers within the team to achieve the highest level of availability of products in the store.

Your Assignment

• You will handle and administer returned and transferred products with the objective of minimizing loss and maximize profit; 
• You maintain the store clean, tidy, organized, keep the tools/equipment in good condition and also maintain a safe working environment for co-workers and customers as well; 
• You promote knowledge about the store, products, and services to help the customer make proper choices for a better shopping experience; 
• You provide sincere customer service by listening to customer’s complaints and offer solution leaving the customer with a positive impression; 
• You make sure that recovered items are re-packed, labeled, and priced commencing its pre-sold state; 
• You upsell IKEA products by offering the recovered merchandise by promoting wise product knowledge and quality; 
• You observe internal rules, policies, and operational procedures and promote workplace safety and quality; 
• You collaborate with other departments to ensure everyone understands and contributes to the process of recovery department with a focus on prevention, revenue, and sustainability; 
• You project a positive personality by working with enthusiasm, willingness to learn, and grow professionally to achieve the IKEA goal.

About the job

Reporting to the Goods Flow Team Manager, this ASSOCIATE role is responsible for providing assistance in the completion of the Logistics process in the easiest and safest way possible. He/She develops and uses his/her knowledge and experience of IKEA operations, including IKEA machinery and equipment, as well as the expertise of his/her co-workers within the team to achieve the highest level of availability of products in the store.

Your assignment

• You perform effectively the Goods Flow operation tasks in your assigned area, using the available IKEA systems and equipment to achieve an efficient goods flow process and data integrity, in order to maximize stock accuracy and ensure the highest product availability for customers;
• You contribute to an optimized daily goods flow operation within the assigned goods flow processes by working in a lean, simple, and cost-conscious way;
• You contribute to the agreed goals of the Goods Flow Team, as well as being involved in the goal-setting process of your team;
• You comply with IKEA health, safety, and security guidelines, rules and regulations, and support colleagues in preventing untoward health, safety, and/or security-related incidents in the store.

About the job

Reporting to the Goods Flow Team Manager, this ASSOCIATE role is responsible for providing assistance in the completion of the Logistics process in the easiest and safest way possible. He/She develops and uses his/her knowledge and experience of IKEA operations, including IKEA machinery and equipment, as well as the expertise of his/her co-workers within the team to achieve the highest level of availability of products in the store.

Your assignment

• You perform effectively the Goods Flow operation tasks in your assigned area, using the available IKEA systems and equipment to achieve an efficient goods flow process and data integrity, in order to maximize stock accuracy and ensure the highest product availability for customers;
• You contribute to an optimized daily goods flow operation within the assigned goods flow processes by working in a lean, simple, and cost-conscious way;
• You contribute to the agreed goals of the Goods Flow Team, as well as being involved in the goal-setting process of your team;
• You comply with IKEA health, safety, and security guidelines, rules and regulations, and support colleagues in preventing untoward health, safety, and/or security-related incidents in the store.

The main purpose of the Project Manager is to plan, coordinate, and oversee all aspects of a construction project from start to finish. This includes managing budgets, schedules, resources, and ensuring that the project is completed safely, on time, and within scope. They also act as a liaison between the client, contractors, and other stakeholders to ensure effective communication and successful project delivery.

• To lead the project on stakeholder management, cost planning, consultant and contractor engagement, design management, construction management from onboarding to handover and closeout
• On-site coordination of activities of the appointed project consultants in alignment with the project schedule and budget
• Engage with project stakeholders (internal to the client) and external (e.g., industrial estates, authorities, and providers) in connection with the project
• Manage and oversee all project procurement and coordination activities including, but not limited to the procurement of early works and main contractors, critical equipment and other specialist suppliers
• Aiding appointed Project Lead in administering appointed contracts and undertake all necessary interfacing and reporting with the contractors during the post-contract phase.
• Ensure compliance to the T&T Commission Execution Plan (“CEP”) online system, risk management and business management system framework.
• To maintain effective project governance, processes and systems to be utilised throughout project.
• To manage the implementation of the master programme, manpower, materials & plant schedules
• Responsible for the project planning, including producing the detailed project plan.
• To lead and facilitate the overall cross-functional project team.
• To prepare master programme, formal project progress and other reports
• To take a leading role in interfacing with the client and other consultants, at all project stages
• Control and properly compile all relevant documents for the project including uploading to T&T sharepoint.
• Any other work-related tasks or duties deemed required and assigned by the management / line manager.

The NIQ/GFK Account Development team is focused on growing business revenue, finding new business opportunities and market penetration. Sales growth engine which is instrumental for the company’s success.  

As a Senior Manager, Account Development (Retail), you will take responsibility of the retail team. You will drive the overall retail collaboration from sales, renewals, and cooperation agreements with retailers in your scope.  

You will secure our collaboration, improve our partnerships, recruit new partners, and drive a sustainable sales pipeline, developing new revenue opportunities, and maintaining relationships for existing accounts.  

Key Responsibilities:

• Secure the retailers cooperation continuity improving the conditions of existing cooperations agreements with current retailer partners
• Ensure all data partnerships are correctly managed within the Partnership Program framework
• Ensure the Best-in-Class servicing through your own team and in collaboration with the customer services using our different platforms in priority
• Sourcing for strategic new retailers, enhancing features & inputs from existing ones (incl promo data)
• Drive sales, cooperation renewals and overall growth of existing  retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships
• Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Pricing, Assortment, Loyalty, OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of retailers on our capabilities and information
• Develop a strategic understanding of our retailer’s industry/business/markets/clusters
• Partner with Customer Success and other relevant  functions (Operations, Product Leadership, others) to define strategic Account Plans and JBPs and remove roadblocks
• Drive strategic action plan to tackle Voice of the Customer feedback
• Lead and inspire sales and servicing team, enhancing their skills and improving their experience
• Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends
• Communicate clearly , thus ensuring team activities are always focused and relevant
• Implement Global and Regional strategy and organization, be able to drive change

This role provides administrative support for various tasks, such as basic scheduling, travel arrangements, expense reporting, invoicing, purchase orders, and general assistance to one or more managers within a group, office, or business unit. Familiar with a variety of the field's concepts, practices, and procedures. Works under moderate supervision. This role requires the skills and ability to partner with leaders on confidential matters, communicate effectively and appropriately with internal resources, clients (where applicable), and other parties in a global and virtual working environment.

• Provide support in general administrative tasks such as but not limited to filing, encoding, maintaining, and sorting files and documents.
• Managing of shared mailbox such as but not limited to email correspondence and basic scheduling.
• Prepares, generate, and maintain reports, spreadsheets, presentations, and other necessary documents as required, in response to and in anticipation of department’s needs.
• Prepare, review, submit and track expense reports for reimbursements.
• Enter, track, coordinate and process departmental invoices for payment.
• Updates and secures Salesforce data to ensure accuracy, completeness, and usability for business operations.
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Reroute documents to other approvers when necessary.
• Conduct online research or other types of research for onshore partners..
• Answering customer inquiries, maintaining client records, performing research on financial products such as stock investment, and providing administrative support to the stakeholders as needed.
• Preparing and/or monitoring compliance and/or correspondence requirements
• Processing Certificate of Insurance and ensuring correctness of data. (COI)
• Process travel bookings such as air, land, hotel, and other necessary bookings suitable to stakeholders' needs.
• Virtual coordination with suppliers and vendors.
• Maintain the SOP/DTP of current processes and assist with documentation updates as required.
• Maintain confidentiality and a high level of professionalism in all interactions and when handling sensitive information.
• Relies on experience and judgment to plan and accomplish more complicated goals. Completes tasks independently and receives guidance on new assignments or atypical matters.
• Perform and accomplish the responsibilities listed above with moderate guidance of Team Lead.

The Executive Assistant is responsible for providing administrative support to one or more executives, performing day-to-day tasks such as coordinating diaries, preparing materials for meetings, organizing and managing data, and serving as a liaison with other departments. A valuable asset to the executive team, the Executive Assistant is expected to communicate effectively, display a strong sense of professionalism, resourcefulness, and the highest degree of confidentiality.

• Maintain diaries within the Executive’s preferences, applying understanding of the executive’s priorities, leniencies, and limits – helping him/her create a proper balance between commitments
• Facilitate and manage the Executive’s accessibility and open lines of communication with internal and external networks
• Provide structure and proper prioritization of day-to-day administrative activities including key events, travel, and action items
• Create and maintain reports, spreadsheets, distribution lists, email groups, and other necessary documents and database in response to and in anticipation of executive's needs
• Prepare and coordinate presentations
• Drive and assist the staging of virtual and in-person events
• Arrange domestic and international travel
• Manage correspondence for and on behalf the executive
• Practice collaboration with all levels within the company, develop effective networks with peers as well as external professional groups
• Prepare and submit Executive’s expense reports aligned with service level agreements
• Conduct research
• Prepare and process departmental expenses and invoices for payment
• Process purchase requests, purchase orders, invoice coding, vendor setup, and conduct accounts payable coordination
• Practice confidentiality and maintain high standards of business ethics, ensuring strict compliance with company policies
• Collaborate closely with peers to understand and enhance the value of the EA role

Perform other related projects and duties as assigned

LOOKING FOR FILIPINO CANDIDATES

Position : Virtual Assistant

Work Hours (Client) : M-F, flexible 8 working hours with 2 hours overlap to speak with the client

Holidays :       TBD

Pay Range : $900-$1000/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

The company is the most trusted source for sports betting odds, predictions and tips, helping you win more on your parlays and fantasy sports for NFL, NBA, MLB, Premier League and more.

Duties and Responsibilities:

• Track down the contact information for Youtube channel influencers and contact them regarding the client's business in a specific manner
• Help run the client's social media for a couple of his projects
• Email and calendar management
• General administrative tasks as they come along

Minimum Requirements:

• 1-3 years of experience as a Virtual Assistant
• Preferred if you have a background in sales, customer support, and social media management
• Strong verbal and written English communication skills with a minor accent
• Tools: social media platforms, YouTube, Office 365, Google Workspace, and any CRM tool experience

We are looking for a dynamic and experienced Marketing Assistant with a background in team leadership to join our growing team. The Marketing Assistant with Team Leader Experience will support the marketing department in executing various marketing strategies and initiatives. This role involves a combination of administrative support, creative input, and team leadership to ensure marketing projects are completed efficiently and effectively.

Please be advised that excellent ENGLISH communication skills are required for this position.

Key Responsibilities:

• Team Leadership: Lead a small team, providing guidance and support. Delegate tasks and ensure timely completion of projects. Conduct regular team meetings and performance reviews. Foster a positive and productive team environment. Identify and implement process improvements to enhance team efficiency.
• Social Media Management: Develop and implement social media strategies to increase brand awareness and engagement. Create engaging content for various social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn). Monitor and analyze social media metrics to track performance and identify areas for improvement.
• Regular Cadence in Conversion Rate Optimization: Develop and maintain a regular cadence in analyzing, testing, and optimizing conversion rates across various marketing channels and platforms. Design and execute AB tests to evaluate different marketing strategies, messaging, and website elements. Utilize Klaviyo for SMS and email campaigns to conduct AB testing and optimize campaign performance.
• Laser Focus on Conversion Rate Optimization: Demonstrate a strong focus on conversion rate optimization, with proven experience and results. During the pairing session, be prepared to showcase successful conversion rate optimization strategies and outcomes. Analyze conversion rates per SKU to identify trends, opportunities, and areas for improvement. Develop strategies to optimize product performance and drive sales.
• Email and SMS Marketing: Plan and execute email marketing campaigns to nurture leads and drive customer retention. Develop compelling email content, design templates, and manage email distribution lists. Implement SMS marketing strategies to engage customers and promote products or services.
• Support the Creation of Digital Marketing Materials: Support the Creation of Collaborate with content creators to develop compelling digital marketing materials. Contribute to the creation of social media posts, blog articles, and email newsletters.
• Assist in the Development and Implementation of Marketing Strategies: Contribute to the development and execution of marketing strategies and campaigns. Stay informed about industry trends and incorporate findings into strategies.

• Proven experience in marketing roles, with a focus on digital marketing.
• Previous Team Leader or supervisory experience
• Proficiency in website content management systems (e.g., WordPress).
• Strong understanding of social media platforms and digital advertising.
• Experience with email marketing platforms (e.g., Mailchimp, Constant Contact) and SMS marketing tools.
• Familiarity with Google Ads, Google Analytics, and Google My Business.
• Good understanding and ability to interpret data to drive marketing decisions.
• Strong understanding of the Virtual Staffing landscape and client needs.
• Exceptional ability to communicate and foster positive business relationships
• Self-driven and proactive, accountability and personal organization are essential
• Ability to work collaboratively in a team and cross-functional environment
• Detail-oriented with the ability to manage multiple tasks and prioritize effectively.

GOOD-TO-HAVE

• Knowledgeable in SEO: Possess in-depth knowledge of SEO principles, including keyword research, meta tags optimization, on-page optimization, and link-building strategies. Develop and implement SEO plans to improve organic search rankings and drive targeted traffic to client websites. Have a thorough understanding and hands-on experience with meta tags optimization and SEO best practices. Present concrete plans for SEO improvements and demonstrate proficiency in AB testing using Klaviyo for SMS and email campaigns.
• Google Account Management: Manage Google Ads campaigns to drive traffic, leads, and conversions. Monitor and optimize Google Analytics to track website traffic, user behavior, and campaign performance. Utilize Google My Business to enhance local search visibility and manage online reviews.
• Knowledgeable of the Go High Level platform and Airtable.
• Familiarity with Google Ads, Google Analytics, and Google My Business.

System and Work Setup Requirements:

• A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues
• Own PC/laptop with 8GB RAM, and a processor of Core i3 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• A designated, quiet, and well-organized workspace free from distractions to facilitate focused work

Note:

Not all stated requirements are necessary. Some might be optional, nice-to-have, or even preferred.

1.

Position : HR Manager

Working Hours : 8:30 AM - 4:30 PM EST

Salary Range :  $1000-$1500

Duties and Responsibilities:

Payroll Management:

• Oversee and manage the organization's payroll processes globally.
• Ensure timely and accurate payroll execution, including salary, bonuses, and deductions.
• Collaborate with the finance team to ensure compliance with local and international payroll regulations.

HR Compliance:

• Ensure HR policies and procedures comply with local, national, and international laws.
• Maintain up-to-date knowledge of HR legal requirements and government reporting regulations globally.
• Develop and implement compliance-related programs and trainings.

Onboarding/Offboarding:

• Manage the onboarding process for new hires to ensure a smooth integration into the company.
• Coordinate and conduct new employee orientations and training sessions.
• Oversee the offboarding process, including exit interviews and final settlements.
• Continuously improve onboarding and offboarding procedures to enhance employee experience.

• Minimum of 4 years of experience in a similar HR role.
• Proficiency in using Deel for payroll and HR management.
• Advanced skills in Google Suite (Google Docs, Sheets, Slides, and Drive).
• Strong understanding of global HR compliance and payroll regulations.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment.

We are looking for a dynamic and versatile individual to join our team as a Marketing Assistant with Executive Assistant Experience. This unique role combines marketing support with executive administrative duties, providing a valuable opportunity to contribute to our marketing initiatives while supporting our executive team.

Please be advised that excellent ENGLISH communication skills are required for this position.

Key Responsibilities:

• Social Media Management: Develop and implement social media strategies to increase brand awareness and engagement. Create engaging content for various social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn). Monitor and analyze social media metrics to track performance and identify areas for improvement.
• Regular Cadence in Conversion Rate Optimization: Develop and maintain a regular cadence in analyzing, testing, and optimizing conversion rates across various marketing channels and platforms. Design and execute AB tests to evaluate different marketing strategies, messaging, and website elements. Utilize Klaviyo for SMS and email campaigns to conduct AB testing and optimize campaign performance.
• Laser Focus on Conversion Rate Optimization: Demonstrate a strong focus on conversion rate optimization, with proven experience and results. During the pairing session, be prepared to showcase successful conversion rate optimization strategies and outcomes. Analyze conversion rates per SKU to identify trends, opportunities, and areas for improvement. Develop strategies to optimize product performance and drive sales.
• Email and SMS Marketing: Plan and execute email marketing campaigns to nurture leads and drive customer retention. Develop compelling email content, design templates, and manage email distribution lists. Implement SMS marketing strategies to engage customers and promote products or services.
• Support the Creation of Digital Marketing Materials: Support the Creation of Collaborate with content creators to develop compelling digital marketing materials. Contribute to the creation of social media posts, blog articles, and email newsletters.
• Assist in the Development and Implementation of Marketing Strategies: Contribute to the development and execution of marketing strategies and campaigns. Stay informed about industry trends and incorporate findings into strategies.

• Proven experience in marketing roles, with a focus on digital marketing.
• Background in Information Technology is a must.
• Proficiency in website content management systems (e.g., WordPress).
• Strong understanding of social media platforms and digital advertising.
• Experience with email marketing platforms (e.g., Mailchimp, Constant Contact) and SMS marketing tools.
• Familiarity with Google Ads, Google Analytics, and Google My Business.
• Good understanding and ability to interpret data to drive marketing decisions.
• Strong understanding of the Virtual Staffing landscape and client needs.
• Exceptional ability to communicate and foster positive business relationships
• Self-driven and proactive, accountability and personal organization are essential
• Ability to work collaboratively in a team and cross-functional environment
• Detail-oriented with the ability to manage multiple tasks and prioritize effectively.

GOOD-TO-HAVE

• Knowledgeable in SEO: Possess in-depth knowledge of SEO principles, including keyword research, meta tags optimization, on-page optimization, and link-building strategies. Develop and implement SEO plans to improve organic search rankings and drive targeted traffic to client websites. Have a thorough understanding and hands-on experience with meta tags optimization and SEO best practices. Present concrete plans for SEO improvements and demonstrate proficiency in AB testing using Klaviyo for SMS and email campaigns.
• Google Account Management: Manage Google Ads campaigns to drive traffic, leads, and conversions. Monitor and optimize Google Analytics to track website traffic, user behavior, and campaign performance. Utilize Google My Business to enhance local search visibility and manage online reviews.
• Knowledgeable of the Go High Level platform and Airtable.
• Familiarity with Google Ads, Google Analytics, and Google My Business.

System and Work Setup Requirements:

• A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues
• Own PC/laptop with 8GB RAM, and a processor of Core i3 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• A designated, quiet, and well-organized workspace free from distractions to facilitate focused work

Note:

Not all stated requirements are necessary. Some might be optional, nice-to-have, or even preferred.

1.

We are looking for a dynamic and versatile individual to join our team as a Marketing Assistant with Executive Assistant Experience. This unique role combines marketing support with executive administrative duties, providing a valuable opportunity to contribute to our marketing initiatives while supporting our executive team.

Please be advised that excellent ENGLISH communication skills are required for this position.

Key Responsibilities:

• Executive Assistance: Support C-Level executives and partners with a variety of business and personal tasks. Serve as a key point of contact and liaison between the client, partners, and internal teams. Maintain confidentiality and discretion in handling sensitive information.
• Social Media Management: Develop and implement social media strategies to increase brand awareness and engagement. Create engaging content for various social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn). Monitor and analyze social media metrics to track performance and identify areas for improvement.
• Regular Cadence in Conversion Rate Optimization: Develop and maintain a regular cadence in analyzing, testing, and optimizing conversion rates across various marketing channels and platforms. Design and execute AB tests to evaluate different marketing strategies, messaging, and website elements. Utilize Klaviyo for SMS and email campaigns to conduct AB testing and optimize campaign performance.
• Laser Focus on Conversion Rate Optimization: Demonstrate a strong focus on conversion rate optimization, with proven experience and results. During the pairing session, be prepared to showcase successful conversion rate optimization strategies and outcomes. Analyze conversion rates per SKU to identify trends, opportunities, and areas for improvement. Develop strategies to optimize product performance and drive sales.
• Email and SMS Marketing: Plan and execute email marketing campaigns to nurture leads and drive customer retention. Develop compelling email content, design templates, and manage email distribution lists. Implement SMS marketing strategies to engage customers and promote products or services.
• Support the Creation of Digital Marketing Materials: Support the Creation of Collaborate with content creators to develop compelling digital marketing materials. Contribute to the creation of social media posts, blog articles, and email newsletters.
• Assist in the Development and Implementation of Marketing Strategies: Contribute to the development and execution of marketing strategies and campaigns. Stay informed about industry trends and incorporate findings into strategies.

• Proven experience in marketing roles, with a focus on digital marketing.
• Previous experience in supporting C-level executives or related role.
• Proficiency in website content management systems (e.g., WordPress).
• Strong understanding of social media platforms and digital advertising.
• Experience with email marketing platforms (e.g., Mailchimp, Constant Contact) and SMS marketing tools.
• Familiarity with Google Ads, Google Analytics, and Google My Business.
• Good understanding and ability to interpret data to drive marketing decisions.
• Strong understanding of the Virtual Staffing landscape and client needs.
• Exceptional ability to communicate and foster positive business relationships
• Self-driven and proactive, accountability and personal organization are essential
• Ability to work collaboratively in a team and cross-functional environment
• Detail-oriented with the ability to manage multiple tasks and prioritize effectively.

GOOD-TO-HAVE

• Knowledgeable in SEO: Possess in-depth knowledge of SEO principles, including keyword research, meta tags optimization, on-page optimization, and link-building strategies. Develop and implement SEO plans to improve organic search rankings and drive targeted traffic to client websites. Have a thorough understanding and hands-on experience with meta tags optimization and SEO best practices. Present concrete plans for SEO improvements and demonstrate proficiency in AB testing using Klaviyo for SMS and email campaigns.
• Google Account Management: Manage Google Ads campaigns to drive traffic, leads, and conversions. Monitor and optimize Google Analytics to track website traffic, user behavior, and campaign performance. Utilize Google My Business to enhance local search visibility and manage online reviews.
• Knowledgeable of the Go High Level platform and Airtable.
• Familiarity with Google Ads, Google Analytics, and Google My Business.

System and Work Setup Requirements:

• A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues
• Own PC/laptop with 8GB RAM, and a processor of Core i3 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• A designated, quiet, and well-organized workspace free from distractions to facilitate focused work

Note:

Not all stated requirements are necessary. Some might be optional, nice-to-have, or even preferred.

1.

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Responsibilities (how we will measure success)

• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Responsible of a portfolio of investors and clients for AML/KYC onboarding and periodic review process
• Making sure every file is duly monitored and that appropriate actions are taken for incomplete KYC file, including, but not limited to reminders, phone calls and organisation of meetings
• Maintaining a client data base with accurate and up to date information
• Motivate, monitor and assist the team
• Provide regular feedback to Head and Management
• Participation to client meetings.

Tasks (role on a day-to-day basis)

• Managing the KYC team
• Answer emails/queries from internal and external parties in a timely manner
• Assess the level of risk inherent to each investor and clients to determine a risk-based approach in line with IQ-EQ internal policy
• Effective and efficient communication of AML and regulatory information
• Organise meeting with different stakeholders (Clients, Client Directors, Compliance) and support other departments
• Participation to client meeting and kick off project for the implementation of new funds, fee quotes
• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Escalation process to Group Risk & Compliance (PEP, HIGH…)
• Provide support to the Business during preparation of escalation process to group Risk & Compliance (PEP, REP requests)
• Preparation of Key Risk Indicators
• Answering to regulatory requests including the completion of the annual AML questionnaire
• Participation to the various Audit missions and to provide supporting documents for internal and external AML audits
• Providing advice to the Management and to the staff on AML/legal related matters
• Training of new joiners and advanced training such as new regulations, AML, new process etc
• Perform name screening and file review as 2nd line of defence and supervise the reviews done by Team members
• Participate to the internal Meeting to share experiences and information/projects within the department
• Setting up action plan if situation remains blocked despite several reminders for incomplete investor and client files and regular follow-up with the team members on their project status and distribution of side projects when required
• Supervise tasks performed by team members which are related to Funds Clients and share experiences and knowledge within the department
• Maintain an appropriate AML Program (including documented policies and procedures)
• Regulatory watch related to AML matters and fund industry
• Emphasize and strengthen the 1st line of defence culture within IQ-EQ during day to day activities
• Review of emails prepared by the team members notably in case of sensitive topics
• Taking part of a good governance model for IQ-EQ
• Implementation of efficiency in the team
• Implementation of new tools and coordination with Management

Key competencies for position and level (see Group Competency model)

• Interpersonal savvy
• Action orientation
• Plans and aligns
• Demonstrates self-awareness
• Analyses the situation and sees the big picture

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Attention to detail
• Taking ownership
• Approachability
• Organisation
• Team player
• Solution-oriented
• Quality assurer
• Good communication
• Multi-task
• Set deadlines and objectives

1. Meet quarterly assigned sales quota and objectives.
2. Facilitate indirect sales deals to online/offline resellers 
3. Drive market share growth in key market segments
4. Build and maintain close relationship with key partners and resellers, educating customers about products and promotions.
5. Work closely with authorized distributors to manage the channels,
6. Developing sales strategies on price positioning and sales programs to help channels hit their assigned targets
7. Work closely with the Channel and Digital Marketing team to create user demand/education/awareness

JOB SUMMARY:

The Executive Assistant is responsible for managing the administrative needs of the company and providing secretarial services to the Pilmico executives.

Secretarial Function

• Schedule meetings and manage appointments of the executives and affiliates, dealers, bankers, and other important clients ensuring that the schedules are organized properly.
• Perform secretarial works such as placing and screening calls for the executives, sending and delivering messages to concerned personnel, screening incoming mails, and other related tasks ensuring that important communications are prioritized and coursed through concerned personnel
• Maintain files and records ensuring easy retrieval when needed while safeguarding security and confidentiality of sensitive documents
• Prepare meeting agenda and important notices ensuring that attendees to meetings are properly informed
• Prepare business correspondences to concerned parties as needed
• Prepare annual budget of the executives ensuring that the proposed budget is realistic and in line with the organization's work plan
• Coordinate with travel agent regarding the purchase of boat and plane tickets for PFC and PANC executives, hotel accommodation & hotel transfers, and renewal of passports and facilitation of visa applications ensuring that travel requirements are accomplished and arrangements are properly coordinated
• Approve purchase request for executives admin related requirements such as cabinets, chairs, tables, tool of trades and coordinate with the buyer for quotation and sampling ensuring that the sample meet the specified requirements
• Coordinate with the admin the renewal of the mobile plan of the executive and monitor usage of company-issued cellular phones ensuring that problems are promptly reported to the telecommunication company and that cost consumption for official calls remains within budget
• Make cash advances for executive needs such as travel allowance and meeting ensuring that these are properly and timely liquidated

The data analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will review, input reinsurance submission data, set up the Property pricing models, create a comparison to the expiring contract wording, and document files in the directory after business is bound. Communication with the underwriters is essential. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The data analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will review, input reinsurance submission data, set up the Property pricing models, create a comparison to the expiring contract wording, and document files in the directory after business is bound. Communication with the underwriters is essential. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

We are looking for a highly motivated Cutover Manager with strong communication and management skills.

Our mission is to orchestrate end-to-end transversal services to successfully deliver projects, aiming for highest client satisfaction and fostering a culture of learning and collaboration.

Your key tasks

• Managing cutovers in a complex technical environment, which serve multiple customers and are developed in multiple international locations
• Managing and controlling your project, including transparent and meaningful reporting on scope, financials, progress, quality, risks and issues
• Introduction of specific measures to solve project issues and timely escalation to decision-making authorities if needed

MEDVA, a leading virtual assistant company in the healthcare industry, is seeking a skilled and dedicated Medical Virtual Assistant to join our esteemed clients. As a Medical Virtual Administrative Assistant at MEDVA, you will play a vital role in supporting doctors, nurses, and other medical professionals in providing excellent patient care. Our mission is to assist healthcare providers in their clinical operations, ensuring efficient workflows and improving patient satisfaction.

Responsibilities

• Manage administrative tasks such as scheduling appointments, handling phone calls, and organizing medical records
• Assist with patient communication, ensuring prompt and professional responses to inquiries and concerns
• Coordinate and facilitate telemedicine sessions, ensuring seamless virtual consultations
• Conduct medical research as required, providing accurate and relevant information to support clinical decision-making
• Update and maintain electronic health records (EHR) and other relevant documentation
• Collaborate effectively with healthcare professionals and other team members to deliver exceptional patient care

• Candidate MUST HAVE a minimum of 6 months experience supporting US-based clients in the Healthcare space. Previous experience as a Medical Virtual Assistant or in a similar role (BPO/CPO or the same capacity) is required
• Proficiency in using medical software and technology platforms, including electronic health records (EHR) systems
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Knowledge of medical terminology and procedures
• Attention to detail and accuracy in managing patient records and documentation
• Knowledge of medical coding and billing is strongly desired.
• Graduate and (preferably) licensed in any Allied Health profession is a plus but not required
• Ability to prioritize and manage tasks in a fast-paced environment
• Willingness to undergo training and stay updated with industry trends and best practices.
• MUST BE willing to report onsite in our Office located in Ortigas Center Pasig City

• Competitive Monthly Salary
• MedVA Medical benefits
• 13th Month Pay

Job Summary

• Concentrates in driving business growth and the development of talent.  Spends time in reviewing and assessing overall team performance.
• Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, GPT, IT, BAT, etc.)
• Concentrates in engaging and developing teams and individuals.  Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed.  Provides consistent feedback on accuracy and timeliness of outputs made by their AM teams
• Monitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others). 
• Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.
• To facilitate and assist various accounting and administration processes of complex clients and conduct all work in accordance with IQ-EQ Philippines Inc. policies and procedures, as needed.  (when AM is unable to, depending on capacity).
• As a supervisor, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.
• Ensures balanced work allocation across their teams and reallocates resources accordingly.

Core Responsibilities

• Responsible for review of Financial Statements with Disclosures and other ad-hoc service requests for complex funds and/or corporate clients. 
• Responsible for the preparation of complex reporting requirements, when necessary.
• Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Monitors their teams' compliance as they follow procedures and checklists following SSAE and other similar statutory requirements of the clients their teams handle.
• Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. 
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities
• Monitors the development and assigned trainings of their teams.
• Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.
• Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.
• To be able to effectively communicate and relate with various stakeholders of the team.  Maintains and enhances relationships through crucial conversations.
• Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.

• To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties

Cluster Client Delivery

• Acquires functional knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables.
• Monitors if the team has the needed information, data and supporting documents are received for the review/preparation of the needed requirements.  Addresses and escalates issues, as needed.
• Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. 
• Provides support (for timelines) and address issues (for quality), as needed.
• Provide support for the rest of the team and other teams by allotting additional capacity, as needed.  At the same time, initiates the request for support needed from other teams.
• Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed.
• To act as first line of escalations for the preparers of any requests not properly actioned by the CS Support team. (e.g. BAT, GPT)
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Assistant Manager.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Oversees the quarterly debrief meeting with the cluster to review the team's performance.  Then addresses concerns and drives resolutions based on its criticality and complexity. 
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate authorities, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs or technical team.
• Monitors and works with the Assistant Manager to enforce process standards across the teams.
• Acts as first level of escalation of issues/concerns from the funds assigned to their clusters.
• Supports Project Managers by functioning as SMEs, coordinating with stakeholders, and allocating resources.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner (of their AM's and SA's).
• Reviews and pre-approves filed overtime of their team (AM's and SA's).
• Setups, monitors and updates all deliverables via the workflow planner in a timely manner, as needed.
• Monitors and ensures the completeness and accuracy of all deliverables via the workflow planner in a timely manner. 
• Analyses and proactively manages team capacity deliverables by allocating needed resources/support.

Systems

• Understands and uses best practice on accounting platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Monitors relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.
• Monitors reported breaches, complaints or errors to appropriate authorities are acted upon in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Other
• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues/concerns to the appropriate authorities and acted on in a timely manner.
• Participate in interviews, as needed.

Key behaviours we expect to see.

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.
• Courage - Stepping up to address difficult issues, saying what needs to be said.
• Develops Talent - Developing people to meet both their career goals and the organisation's goals.
• Builds Networks - Effectively building formal and informal relationship networks inside and outside the organisation.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Persuades - Using compelling arguments to gain the support and commitment of others.
• Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Business Insight - Applying knowledge of business and the marketplace to advance the organisation's goals.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organisation moving forward.
• Directs Work - Providing direction, delegating, and removing obstacles to get work done.

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​

Key Responsibilities​

• You lead with a vision to secure the best experience for all our colleagues and customers. ​
• You analyse and follow up on Sales & Profit KPI's for your department. ​
• You support recruitment and ensures growth of team​
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety. ​

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Position : Amazon Listings and Content Manager

Working Hours : 7AM - 4PM PST

Salary Range : $2500/month

Holiday : TBD

About the company:

Our goal is to provide our customers with premium, thoughtfully designed home

betterment items through our direct-to-consumer brand, Monarch Abode.

Job Description:

We are seeking an experienced, detail-oriented and analytical Account Manager for our

Amazon marketplaces. The candidate will also have experience creating and managing

listing and variant creation for all our products.

The ideal candidate will leverage a proven track record of 5+ years in managing Amazon

(USA, Canada) storefronts.

Duties and Responsibilities:

• Listing Optimization: Optimize Amazon product listings to improve visibility, conversion rates, and overall sales performance. This includes keyword research, crafting compelling product descriptions, and creating product variations (e.g. size, color) to improve search rankings and visibility.
• Graphics Design for Image Optimization: Create and update high-quality product images and infographics that adhere to Amazon guidelines. Use A/B testing and data-driven insights to ensure visual content effectively drives customer engagement and conversions.
• PPC Management Assistance: Support the development and execution of PPC campaigns on Amazon and Walmart. Assist in keyword research, bid management,and campaign optimization to maximize ROI and enhance overall ad performance.
• Conversion Rate Optimization (CRO): Monitor and analyze key performance indicators (KPIs) to identify areas for improvement. Implement strategies to enhance the customer journey, reduce bounce rates, and increase conversion rates through continuous testing and optimization.
• Review Collection and Optimization: Determine how best to implement and drive the collection of reviews from Amazon and Walmart customers.

● Minimum 5 years of experience with Amazon Seller Central / Amazon FBA

● Minimum 5 years of experience with Amazon Vendor Central

● Minimum 5 years of experience with Walmart Marketplace / Walmart WFS

● 3 - 4 years or more experience with Graphic Design for product listings

● Strong understanding and management of flat files for Amazon and Walmart

● Expertise in structuring and optimizing advertising for a multi-category business

● Demonstrated ability to conduct A/B testing and implement data-driven

optimizations

● Fluent in English and EXCELLENT Communication and Follow-up Skills

● Experience in working in the Home Decor / Home Improvement e-commerce

industry is a big plus

The role will provide management and oversight of all aspects within the assigned HR function (including People Services/Talent Acquisition/HR Contact Center/Pre-Hire Support/Global Mobility/Global Compensation and Reward/Knowledge Management/Global Learning Team). The role will drive strategic initiatives and continuous improvement while managing appropriate metrics to ensure the right level of service delivery.  This includes overseeing the processes assigned across regions.

Operations Management

• Manage the overall service delivery and activities of People Services/Talent Acquisition/HR Contact Center/Pre-Hire Support/Global Mobility/Global Compensation and Reward/Knowledge Management/Global Learning Team in all supported regions. Ensure adherence to timelines, quality standards, organizational protocols, and internal policies.
• Lead and oversee resource allocation and implementation of core processes, programs, and initiatives for HR Services
• Recommend cross-functional and cross-regional process alignment and standardizations within functional accountability.
• Lead and develop projects to drive efficient customer service in all HR Service functionalities.
• Manage critical and complex escalations to ensure service continuity and operational efficiency.
• Plan and develop multiple short to medium-term projects and contribute to long-term initiatives planning. Lead complex projects as required.
• Keep local management and regional leaders informed by leading governance meetings, preparing reports and analyses on workload management, SLA achievement, quality and process efficiencies, and other related management reports that will support business and operational recommendations.
• Oversee the creation, development, deployment, and maintenance of all services within budget and in alignment with business objectives through collaboration with external and internal stakeholders.
• Implement business continuity plan.

Stakeholder Engagement

• Develop strong stakeholder relationship by driving effective communications and developing effective stakeholder management plan.
• Act as a strategic partner by providing insights in the operation and collaborating with stakeholders in creating solutions that will improve operational efficiency.
• Collaborate with Head of HR Services and other key stakeholders to ensure delivery of required service levels and the execution of necessary operational improvements.

People Management

• Manage talents and develop strategies to drive opportunities people growth opportunities for personal and professional growth by conducting regular performance assessments, identifying learning and development opportunities, providing coaching, and cultivating a high-performing team culture.
• Establish the goals and objectives of the team, aligned with the overall enterprise strategy; Provide proper level of support to ensure achievement of set goals and objectives.
• Manage the recruitment and retention of high caliber individuals.

Continuous Improvement

• Stay abreast of industry trends and best practices in the Global HR Service operation; recommend and implement initiatives to enhance capabilities.
• Drive continuous improvement in the team by identifying opportunities for improvement in the processes, tools, and methodologies based on client feedback and other information.

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. Key responsibilities include:

• Continual improvement of services and processes

• Building strategic partnerships throughout the organization

• Managing services throughout their lifecycle

• Influencing decisions as a customer advocate

• Facilitating transparent communication and collaboration

• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets
• Analyzing ServiceNow data to identify service gaps and drive improvements
• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs
• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery
• Developing actionable plans with key deliverables/milestones, eliminating ambiguity
• Communicating with high energy, excellent verbal, written, and presentation skills are essential
• Creating clear and actionable service-related communications for distribution to targeted audiences
• Building partnerships and encouraging collaboration to maximize continual improvement opportunities
• Transforming complex technical concepts into precise, audience-appropriate language
• Leading in ambiguous high-pressure situations and working independently with limited direction
• Prioritizing and managing a wide range of competing initiatives
• Taking ownership of urgent customer items and building strong relationships with internal customers
• Optimizing service delivery by aligning technology owners with best practices and methodologies
• Challenging assumptions and the status quo, exhibiting strong organizational courage
• Developing persuasive business plans and proposals that maximize return on investment
• Exhibiting strong problem-solving skills and critical thinking techniques
• Understanding organizational change management and user experience improvement techniques
• Engaging professionally with people at all levels, using strong interpersonal skills
• Managing time and priority with attention to detail across a wide array of competing initiatives
• Integrating into a team of technical, process improvement, and change management professionals
• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve the Asia Pacific region

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills
• Results-oriented with a continuous improvement mindset
• Coachable and positive attitude
• Strong and concise communicator, effective listener, and empathetic
• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership and possess excellent communication skills.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the  standard working hours in future based on the business requirements

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.