The Executive Assistant is responsible for providing administrative support to one or more executives, performing day-to-day tasks such as coordinating diaries, preparing materials for meetings, organizing and managing data, and liaising with other departments. A valuable asset to the executive team, the Executive Assistant is expected to communicate effectively, display a strong sense of professionalism, be resourceful, and maintain the highest degree of confidentiality.

• Coordinate closely with the executives in maintaining their diaries. This should be aligned to the executives' preferences, priorities, leniencies, and limits to create a proper balance between commitments.
• To work closely with the executive in terms of structuring and proper prioritization of the day-to-day administrative activities including key events, travel plans, and other action items.
• Create and maintain reports, spreadsheets, distribution lists, email groups, and other necessary documents and databases in response to and in anticipation of executive's needs
• Able to arrange domestic and international travel (Airline, Hotel, Car Rentals, Train Tickets)
• Practice collaboration with all levels within the company, develop effective networks with peers as well as external professional groups
• Practice confidentiality and maintain high standards of business ethics, ensuring strict compliance with company policies
• Prepare and coordinate presentations
• Assist in the staging of virtual and in-person events
• Able to oversee correspondences for the executive by identifying important emails and sorting based on priorities by assigning some rules
• Prepare and submit the Executive’s expense reports aligned with service-level agreements
• Conduct research - data gathering in a particular field or industry to generate valuable insights
• Prepare and process expenses and invoices for payment
• Process purchase requests, purchase orders, invoice coding, vendor setup, and conduct accounts payable coordination
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Assist in office activities such as Friday night events, birthdays, and other office activities needing support that can be done remotely.
• Relies on experience and judgment to plan and accomplish more complicated goals. Completes tasks independently and receives guidance on new assignments or atypical matters.
• Perform and accomplish the responsibilities listed above with moderate guidance of the Team Lead.
• Perform other related projects and duties as assigned.

• Assist in managing day-to-day operations of the cafe
• Train employees on drinks preparation and proper use of coffee equipment
• Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
• Helps the store manager in maintaining updated records of daily, weekly and monthly revenues and expenses
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Ensure all cafe areas are clean and tidy
• Nurture friendly relationships with customers to increase loyalty and boost our reputation.

About You  

Do you work well under pressure, prioritize tasks effortlessly, and deliver work with high-quality? Do you appreciate the opportunity to collaborate with diverse leaders and learn from their unique styles? Are you keen to work for a purpose-driven company supporting key leaders and a fun and dedicated team of analysts in ESG Research and Business Information Research? 

If your answer is YES- this might be the perfect role for you! 

Your Responsibilities  

In this position you will report to the Head of ESG Research and share your time between supporting the Head of ESG Research and the Head of Business Information Research, and their administrative needs. In particular you will: 

• Be curious about the existing processes and keen to improve the overall running of the respective business units by proactively taking responsibility for some of the administrative tasks handled by the Heads and Team Leads.  

• Act as an impeccable note-taker and agenda coordinator to the Business Information Research Council, ESG Research Council, and other relevant meetings as determined by the Heads.  

• Manage appointments and schedules and organize domestic and international travel arrangements 

• Collate and prepare internal and external presentations and documentation 

• Organize social events and team building activities locally and abroad, including sourcing suppliers and keeping overview of budgets, including coordinating with other offices and HR & Finance as needed.   

Start Your Career in Tech Sales: Account Manager

Are you ready to launch your career in a field that combines cutting-edge technology and relationship-building? Join our team as an Account Manager and help dental clinics and labs unlock the transformative power of digital dentistry.

What You’ll Do:

• Learn and grow: Gain deep insights into the latest trends in digital dentistry and sales strategies.
• Build connections: Work closely with our support and design teams to foster meaningful client relationships.
• Be a problem-solver: Help clients identify their needs and guide them in leveraging our solutions—design services, automation tools, software, and hardware.
• Make an impact: Contribute to sales growth, meet targets, and expand our presence in the digital dentistry world.

• Assists the marketing department with administrative tasks.
• Manages and maintains marketing databases
• Assists in creating marketing content, including social media posts and promotional materials.
• Monitors and manages social media accounts, including posting content and engaging with followers.
• Work with graphic artist and brand managers to create engaging visuals and copy.
• Studies website and social media metrics and writes analytics reports.
• Conducts market research and competitive intelligence.
• Helps plan and execute marketing campaigns, digital ads, events, and sales.
• Collaborates with other departments as needed

Key tasks and responsibilities: 

• Provide leadership and guidance to a specialist team engaged with mobile equipment and fixed plant maintenance to: 

• Strengthen the safe work culture through actively leading and supporting Didipio’s safe systems of work.  

• Safely support the delivery of production targets  

• Collaborate closely with the Processing Manager in the planning and execution of maintenance activities. 

• Work closely with other operational leaders to develop and execute annual and Life of Mine plans for the business.  

• Responsible for managing all aspects of the Asset Maintenance, including safety,  performance outcomes, workflow management, reviewing and overseeing tasks, staff administration and professional development, consistent with technical principles and in an environment that is focused on integration, performance, and continuous improvement. 

• Manage the development of the forward maintenance program (including specific projects) for critical equipment through the development of detailed route maintenance strategies and analysis and interpretation of asset inventory, condition, history, treatment options, cost and other relevant information. 

• Review and improve business systems, processes and costs and report on activities, performance and issues against plans and budgets. 

• Ensure timely and accurate reporting to the Asset President – Didipio Operations and other internal and external parties. 

The Territory Business Manager is responsible for generating and cultivating an increasing loyal customer base for Pilmico Foods Corporation through active selling and establishing relationships with the livestock and poultry farm, feed mills and traders. In charge of translating continuous market share within a specified territory. This position is also responsible for ensuring the maintenance of credit terms within acceptable corporate standards.

DUTIES AND RESPONSIBILITIES:

I. Market Potential

1. Contributes to determining market potential at the territory level thru the conduct of dealer and end-user market reading and profiling of prospective customers

II. Business Plan

1. Implements approved placement strategies for the territory
2. Develops and proposes an overall business approach in an assigned territory to include but not limited to placement and pricing strategy of soya, wheat and other feed commodities.

III. Customer Relations

1. Serves as a link and provides support between the customer and the company in all transactions related to order fulfillment
2. Gathers, provides feedback and monitors intervention on customer concerns pertaining to product and services

IV. Sales Operations

1. Verifies all critical information necessary to determine worthiness of a prospective customer prior to endorsement
2. Executes, leads generation and negotiations to prospective customers
3. Plans and executes the territory KRAs in order to grow the business in an assigned territory
4. Helps in managing AR of the territory through effective collection
5. Implements and evaluates effectiveness of defined sales activities in the territory
6. Monitors the services of third party manpower service provider in the technical sales in an assigned territory
7. Assists in providing technical training to third party service provider

V. Other Tasks

1. Participates in current and future corporate initiatives such as PL, PPM, ISO, 5S, ISMS, Branding, CRM, IBP, COMREL, Safety, etc.
2. Participates in projects and improvements on sales and marketing process as may be assigned
3. Performs other work-related tasks as may be assigned from time to time

We are currently looking Project Manager –  Banking for our Qatar operations with the following terms & conditions.

Qualifications & Experience

Bachelor’s in IT or Business IT; 6+ years in IT solutions for retail banking, with experience in customer-facing platforms and digital channels. Strong background in retail banking systems and stakeholder management.

Role Profile Summary

Serves as the main IT point of contact for retail banking, aligning technology solutions with retail objectives. Manages relationships with stakeholders and communicates technology initiatives to ensure business alignment. Responsible for demand management, budget control, IT SBU relationship & alignment of bank strategy & compliance.

Joining time frame: 2 weeks (maximum 1 month)

• Main role is to deliver projects across the Philippines with expertise in fitout works, client-facing and able to lead a small delivery team
• Provide CSA cost management and control from inception, through design, pre-construction, procurement, construction to final account. 
• Provide a full post contract cost management service, assist with the costing of all changes and the management thereof, validate progress and payment applications and assist with the compilation of the final account.
• To conduct feasibility studies and writing procurement reports
• To apply Value Management techniques at the outset of a project and where appropriate involve Turner & Townsend’s specialist Value Management team
• To manage estimating and cost planning activities to include taking ownership of and present the final cost plan
• To ensure that post-contract cost variances and change control processes are managed effectively
• To ensure the production of monthly post-contract cost reports and present them to the client
• To ensure that final accounts are negotiated and agreed; validate the monthly payment claims and prepare payment recommendation for related works/packages.

Main role is to deliver projects across the Philippines and APAC region with expertise in fitout works; potential measurement delivery to other regions

• Responsible for total cost management of projects delivering positive outcomes for our clients including lead tender process.
• Carry out cost management and quantity takeoff duties with reasonable supervision and guidance.
• To provide all work outputs in an accurate and timely manner
• Provide Cost plan and budget preparation including estimate, comparative design studies, life cycle costing, turnover/cash flow projections, cost control and cost report during pre-contract period.
• To run the procurement process from all stages in pre-qualification such as quotation enquiry, analysis, selection and contract preparation
• Provide Documentation including Tender Document, Tender Report, Pre-contract correspondence, LOA and contract documents. 
• To monitor and verifying VO, Claims, Payment, Final Account and attending project meetings.
• To produce monthly cost reports and financial reporting.
• Provide CM role pro-actively and professionally and interfacing with the client and other consultants, at all project stages.

Job Descriotion:

• Responsible for the Oracle (application/database/cloud) solution business in the company based on Questronix products 

• Responsible for the Oracle (application/database/cloud) solution quota targets within the company 

• To develop opportunities for Oracle (application/database/cloud) solutions based on Questronix range of products  

• To be the main contact person with partners on Oracle (application/database/cloud) solutions.  

• Responsible for the technical solution design to address client requirements. Solution Manager in this job role will have expertise in one or more Oracle solution areas. Examples include: Applications & Middleware, Database, Analytics, Cloud and Systems Integration 

• To develop a technical and financial proposal based on the technical solution, bill of materials, pricing etc in coordination with partners and the company account manager 

• To develop a technical presentation and present to the client the proposed solution 

Qualifications:

• Graduate of IT or Computer/Engineering related course 

• Must have at least 3-years of experience on Oracle (application/database/cloud) solution or any equivalent solutions (i.e IBM, Microsoft) as Solutions Manager, Product Manager, Brand Manager, Applications Consultant or Technical Sales Engineer.  

• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization 

• Experience delivering client-focused solutions to client needs 

• Strong verbal and written communication skills 

About the job

Reporting to the Swedish Food and Bistro Manager, this TEAM LEAD role is responsible for the development of the IKEA business in his/her respective area of responsibility: Swedish Food Markert, Bistro, Cafe and Bites. He/she strives to make people smile while providing irresistible food offers in a welcoming atmosphere that gives the customers a good reason to return again.

You will lead and manage the IKEA Food function in the store to fulfill the following:

• You always look at the store through the eyes of your customers and walk the store regularly. You have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants and then take action based on their input;
• You have an overview of the store business plan and IKEA Food action plans, and you contribute to your area’s action plan by supporting your manager in implementing it with the team;
• You work with your manager to actively contribute and support relevant marketing and in-store activities;
• You ensure your area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience;
• You work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.
• Act in accordance with the IKEA Sustainability Direction, and take actions that contribute to sustainability, such as waste management and investments;

The Solutions Delivery Manager is a technology professional that helps the organization's agility to achieve customer's delight by delivering high quality solutions through adoption of Agile principles and practices. He/She should be able to assess the agile maturity of the organization and coach them to achieve higher levels of maturity at sustainable phase. The Solutions Delivery Manager should provide theleadership and interventions required to allow the delivery squads to focus on what needs to be accomplished.

MAJOR DUTIES AND RESPONSIBILITES

• Program Management

• Overall delivery management of each project under his portfolio ensuring on time, on budget projects that meets coding standards and best practices for each platform

• Builds and manage project assets repo (project site, docs repo, trackers, etc.)

• Data analysis and recommendation to continuously improve delivery performance

• Risk management and issue resolution and mitigation

• Problem management (RCA and resolution)

• Process definition to promote quality, security and efficiency on all projects

• SLA definition (response and resolve)

• Project tools management

• Clear blockers for the SMEs to perform and deliver

• Post mortem and SWOT discussion every after each project

• Provide direct supervision and mentoring to project team members

Agile Practice Expert

• Leads automation efforts as well as part of the DevSecOps and Test Engineering practices.

• Works with different practices / domain leads to ensure best value is delivered to our customers both internally and externally.

• Leading and coaching the organization in its Scrum adoption;

• Helping employees and stakeholders understand and enact Scrum and empirical productdevelopment.

• Causing change that increases the productivity of the Scrum Team; and,

• Working with other Scrum Masters to increase the effectiveness of the application ofScrum in the organization.

• Responsible for enacting Scrum values and practices

• Removes impediments

• Ensure that the team is fully functional and productive

• Enable close cooperation across all roles and functions

• Shield the team from external interferences

QUALIFICATIONS

• Candidate must possess at least Bachelor's degree/College degree in engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.

• At least 3 years solid experience implementing Agile SCRUM.

• At least 1-year experience as a SCRUM Master of SCRUM of SCRUMs.

• At least 2 years' experience leading a cross functional team.

• At least 1-year experience on development.

• At least 1-year experience on software testing or business analysis.

• At least 1-year experience working on a DevOps environment

• Experience in SAFE environment is an advantage

• Proven problem solving-skills and ability to successfully adapt to changes based on business requirements.

• Must be conversant with systems development life cycle principles

• Proven history of generating innovative and effective solutions

• Excellent interpersonal and communication skills. Able to explain complex technical topics in a manner that can be easily understood

• Possess the ability to work well under pressure and the ability to seek and synthesize information and communicate in a compelling and succinct form

• Must demonstrate attention to detail in addition to strong written and verbal communication skills

• Ability to work independently, produce quality work and execute and implement projects and deliverables in tight time constraints

• Outstanding interpersonal skills including diplomacy and ability to work with all levels of staff and leadership

Accounts/ Customer Sales Management (60%)

1. Delivery of  accounts revenue and volume targets 

2. Execution of agreed channel and customer KPIs (availability, pricing, display and activations)

3. Regular coverage of accounts in assigned areas to accomplish sales and collection calls

4. Conducts business reviews and negotiations  to drive channel revenue and availability

Channel Development and Business Building Activities (20%)

1. Creates channel business plans based on market intelligence and competitive information

2. Looks for other channel and customer opportunities to create other revenue sources  or increase  profitability 

3. Leads or  participates in channel projects that will improve customer and shopper experience

Administrative Work (20%)

1. Budget Management

2. Sales forecasting

3. Maintenance of customer database and account records

4. Lodging of Customer’s issues/feedback in Complaints Management system

5. Other sales related administrative work as required

Food Safety & Quality Management:

1. Complies with quality, Halal, health and food safety policy, standards and regulations of the company.

2. Responsible for reporting problems related to Halal, food safety & quality management system to identified authorities.

Other Duties & Responsibilities:

1. Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility,  risk management etc. 

2. Performs other related tasks as may be assigned by the Team Leader.

We are seeking a dynamic Account Manager to join our team.

As an Account Manager, you will be responsible for maintaining and expanding relationships with our valued clients, ensuring their satisfaction and driving business growth.

• Serve as the primary point of contact for assigned client accounts, addressing their needs and concerns
• Develop and implement account strategies to maximize client retention and revenue growth
• Collaborate with internal teams to ensure timely delivery of products or services
• Conduct regular client meetings to understand their evolving needs and identify new business opportunities
• Monitor and report on account performance, providing insights and recommendations for improvement
• Negotiate contracts and resolve any conflicts or issues that may arise
• Stay informed about industry trends and competitor activities to provide strategic advice to clients
• Prepare and deliver compelling presentations to clients and internal stakeholders
• Manage project timelines and ensure deliverables meet or exceed client expectations
• Identify and pursue cross-selling and upselling opportunities within existing accounts

This role is responsible for managing all official project documents for internal and external stakeholders. The role is expected to implement and manage the Document Management System while providing quality assurance measures according to company policy and procedures and project requirements. The role will be reporting to the Project Controls Manager in Manila.

Responsibilities & Duties

• Provide document management and project controls support including but not limited to receipt, inventory, audit, tracking, storage, retrieval, and distribution of both classified and unclassified electronic, paper, and other media project data and documents according to company policy, and proper procedures for the projects.
• Maintain general and technical documents and periodical subscriptions related to projects, with the use of internal document control systems or client-specific tools.
• Coordinate with Project Managers and IT/Records Management on the proper methods of protection for project records and make recommendations on media, rotation, and procedures.
• Manage the setup and maintenance of document control/records management for multiple projects and Project Managers.
• Escalate issues and recommend resolutions to the Team Lead for timely resolution.
• Perform moderately complex tasks in compliance with service level agreements, processes, policies, and procedures.
• Propose alternatives to identified issues and assist in investigating and resolving common and unusual issues.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Contribute specialized expertise to different assigned projects and may provide key updates to the Team Lead and Manager.

Position Type :

Type Of Hire :

Education Desired :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Are you a master of details with a passion for organization and making an impact? As our Legal & Regulatory Administrative Assistant, you’ll be the backbone of our global legal operations, ensuring everything runs seamlessly. Reporting to our Senior Counsel in the Philippines, you’ll take charge of contracts, safeguard intellectual property, manage corporate filings, and keep us aligned with regulatory requirements worldwide. You’ll also become our contract tool expert and create systems that empower the entire team. If you love connecting the dots, solving puzzles, and being a trusted partner in a dynamic environment, we’d love to have you on board!

What you’ll be doing:  

Contract Tracking and Management; Maintenance and Management of CLM Tool 

• Maintains and manages the contract lifecycle management tool (CLM) of Balsam Brands, including: Configuring and managing workflows; Managing contract and legal request data; Generating reports and analyzing data; Understanding and managing integrations with other business systems; and Understanding and exploring the potential of AI and machine learning within the CLM platform. 

• Maintains and tracks all contracts to which Balsam Brands is party. 

• Handles, safeguards, and maintains legal forms database for internal use. 

Intellectual Property Tracking and Management 

• Tracks and administers trademark, copyright, and patent portfolios in conjunction with General Counsel and outside intellectual property counsel.  

• Reports intellectual property infringement and coordinates with external vendors and external counsel in protecting the intellectual property rights of Balsam Brands.  

• Provides advice to internal teams on proper trademark usage across websites and other creative assets.  

• Reviews proposed product names and descriptions to ensure non-infringement of existing registered marks. 

Domain Name Management 

• Tracks and administers Balsam Brands’ domain portfolio and coordinates with Balsam Brands’ external domain management provider. 

Internal Knowledgebase Management 

• Maintains templates, checklists, FAQs, best practices, and other resources for common legal tasks and queries.  

• Ensures the up-to-date nature of all information within the knowledge base.  

• Improves knowledge base accessibility and usability, such as by organizing and categorizing information for easy retrieval. 

Corporate Filings and Registrations 

• Administers and maintains corporate, regulatory, and some tax filings and registrations in a variety of U.S. (and some non-U.S.) jurisdictions, including annual renewals.  

• Conducts basic research on U.S. federal and state laws, as well as the laws of other countries, to determine tax registration and filing obligations. 

Basic Legal and Market Research 

• Performs basic legal research, analyzes information, summarizes findings accurately, and responds to various queries regarding the same.  

• Provides insight into best and common industry practices by benchmarking similar businesses concerning, among others, marketing and advertising, sustainability, and data privacy. 

General Functions 

• Manages sensitive and confidential matters like corporate structure, internal legal matters, and organizational changes. 

• Assists in the regulatory obligations of Balsam Brands. 

• Assists and provides efficient day-to-day operation of the company’s legal functions. 

Performs other duties that may be assigned from time to time. 

What we’re looking for:  

• College graduate of any course, preferably with background in legal work.  

• Ability to conduct research, analyze information, and summarize findings concisely. 

• Excellent written and verbal English communication and interpersonal skills are paramount. This includes drafting correspondence (emails, letters) and effectively communicating with foreign counterparts, government agencies, and vendors, and taking accurate meeting minutes. 

• Highly organized with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. 

• Project management skills. 

• Meticulous attention to detail is crucial. 

• Ability and desire for continuous learning and adaptation to new technologies.  

• Proficiency in MS Office Suite (Word, Excel, PowerPoint), email, and other relevant software. 

• Ability to identify and analyze problems, troubleshoot technical issues, and find effective solutions independently and proactively. 

• Ability to adapt to changing priorities and work effectively. 

• Ability to have phone/web conference calls in early morning or late evening with foreign counterparts, partners/vendors, and where needed. 

Nice to have: 

• Experience conducting legal research. 

• Experience in importing, exporting, and managing data within a system, as well as the ability to understand data structures, APIs, and integrations with other business systems.

Location: The Legal & Regulatory Administrative Assistant position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

Our team is looking for a Virtual Assistant and this could be you! Apply now and start your career journey with us!

The Role

As a Virtual Assistant, you'll be the frontline of our operations. You'll handle incoming calls, emails, and chats, providing exceptional service and support. Your role will include triaging customer inquiries, documenting interactions in our CRM, and ensuring data accuracy across systems. Your ability to multitask and communicate effectively will be key in helping us maintain high standards and deliver outstanding service.

• Should be comfortable using technology and eager to learn new tools
• Strong written and verbal communication skills
• Attention to detail and commitment to accuracy
• Able to handle multiple tasks in a fast-paced environment
• Previous experience in customer support is required
• Experience in the insurance, property management or financial industry is required

• Responsible for testing and commissioning for the project, finalize the script and conduct the testing.
• To lead the project on stakeholder management, cost planning, consultant and contractor engagement, design management, construction management from onboarding to handover and closeout.
• On-site coordination of activities of the appointed project consultants in alignment with the project schedule and budget.
• Engage with project stakeholders (internal to the client) and external (e.g., industrial estates, authorities, and providers) in connection with the project.
• Ensure compliance to the T&T Commission Execution Plan (“CEP”) online system, risk management and business management system framework.
• To maintain effective project governance, processes and systems to be utilised throughout project.
• To manage the implementation of the master programme, manpower, materials & plant schedules.
• To lead and facilitate the overall cross-functional project team.
• To take a leading role in interfacing with the client and other consultants, at all project stages.
• Control and properly compile all relevant documents for the project including uploading to T&T sharepoint.
• Any other work-related tasks or duties deemed required and assigned by the management / line manager. 

This role will lead and direct the activities of the accounts receivable team. This individual will be responsible for ensuring that client billings are being issued timely, and customer collections are being followed up on regularly. The position requires a highly motivated  individual with a proven background in billing and collections. The position also requires a fundamental knowledge and experience with month end close procedures, controls, analytics, foreign currency issues, and effective management of people and processes.

This is a Global leadership position within a fast-growing, dynamic business and as such there will be an expectation that the individual appointed will have a genuine focus on continuous improvement and the gravitas to drive improvements across the Company’s key business processes. 

Responsibilities:

• Oversee all aspects of Accounts Receivable function including, billings,  application of cash to open receivables, reconciliation of billed A/R, customer collections, and optimizing cash flow.
• Oversee all aspects of the Billing function including managing contractual deadlines, reviewing invoices and revenue recognition.
• Communicate effectively with staff as well as the various departments that play a role in the Billing and A/R functions.
• Oversee the collections team, ensuring regular leadership reporting of aged receivables
• Ensure that all billings are generated and sent to customers timely.
• Oversee the reconciliation of Accounts Receivable related accounts such as: accounts receivable, unbilled receivables and bad debt. Identify and resolve potential general ledger versus project activity balance variances.
• Lead monthly meetings with the sales RVPs to ensure they have regular communications regarding their clients invoicing and past due amounts.
• Review and update the bad debt provision quarterly and adjust the audit memo annually.
• Review the monthly Accounts Receivable flux analysis for both P&L and BS, providing the final copy to the Controller.
• Leads process improvement initiatives, finding solutions to complex billing, revenue and accounts receivable issues.
• Assist with audit requests and special projects as assigned.
• Communicate and work alongside key stakeholders including FP&A.
• Be the key contact for the internal and external auditors to ensure real time collective support on approach to given matters.
• Develop and maintain the performance of the team directly and indirectly through Team Leaders, including recruiting, coaching, performance management and developing the team as is needed.
• Generate and provide revenue and AR reporting to leadership as required.
• Perform ad-hoc management related requests and analysis.

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Job Summary

The role involves overseeing the development of application designs and programs with varying levels of complexity, ensuring that they align with approved business specifications, regulatory guidelines, and company standards. In addition to managing a small team of developers, they actively contribute to the development process themselves.

Responsibilities

• Responsible for communications and coordination with key project stakeholders
• Collaborates with the Business to provide design inputs and estimates in the preparation of requirements documents
• Documents system design and program specification in technical design documents
• Writes programs and codes based on approved solution plan documents
• Conducts unit testing on written codes to ensure program performance per design at the unit level
• Contributes to quality, process and continuous improvement activities across all tasks and deliverables
• Coordinates with vendors or conducts its own investigation and resolution of errors reported during SIT and UAT
• Performs the above function in compliance with software development lifecycle standards of the company

• Strong Understanding of project management methodologies, tools, and techniques
• Experience managing cross-functional teams and stakeholders including third-party vendors
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
• Strong analytical skills with the ability to interpret data and make informed decisions
• Ability to analyze business processes and how they interface within the company infrastructure
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience with Agile project management methodologies

Job Description

We are looking for a skilled professional who provides administrative support to executives and senior management. The administrative assistant will handle various tasks, such as managing schedules, handling correspondence, organizing meetings, facilitating the expense reimbursement of the General Managers, maintaining records, and ensuring smooth operations and effective communication within the organization.

• Act as the point of contact between the executives and internal and external clients
• Support the employees by facilitating expense reimbursements
• Undertake the tasks of receiving calls, taking messages and routing correspondence
• Handle requests and queries appropriately
• Maintain diary, arrange meetings and appointments and provide reminders
• Make travel arrangements
• Take dictation and minutes and accurately enter data
• Produce reports, presentations and briefs
• Develop and carry out an efficient documentation and filing system

Working as a member of the Support Operations Team, this role will provide day-to-day support, maintenance and implementation of new features across multiple channels and brands in our Zendesk instance.  You will play a pivotal role in the ongoing success of our  Support Teams and the wider Customer Experience function through the implementation and ownership of customer focused processes, systems management and reporting, whilst promoting consistency and the adoption of best practice. You will work closely with key stakeholders to develop and refine workflows to meet the needs of both the Support Team and the wider Customer Experience team through accurate reporting and change management, with a customer centric lens on all of the work completed within the team.

Collaborating across multiple functions including our Systems, Engineering and Go to Market Teams, you will ensure we are able to report on the success of our Customer Experience teams, and keep customers informed of our system health via Status Page and degradation reporting.

Responsibilities: 
Maintenance and optimisation of Turnitin’s Zendesk instance

• Review Triggers, Automations, Views and Macro’s, ensuring that these are up to date, and retired as needed

• Build workflows include capturing relevant analytics that can be used for driving process improvement, measuring agent performance, and enhancing end-user experience

• Provide support for Zendesk end users internal to Turnitin when they have requests or service issues that they’re encountering

Work with Zendesk Support, Turnitin Systems Team and Third Party Vendors

• Work with Zendesk support as needed to understand any service issues, system needs and support requests that can’t be handled in house

• Perform upgrades and configurations as required on the different support channels offered through Zendesk including email and messaging

• Provide operations support within Zendesk, working through feature requests, updates, and maintenance of Zendesk

• Provide support for new feature deployments, internal testing, and rollout of changes across all departments

Management of Turnitin’s Zendesk account

• Audit user permissions on a monthly basis, ensuring that we are tracking against forecast on our flexible licensing model, and users who are not actively utilising their accounts are downgraded

• Review access requests for both agents and members of other teams across the business, ensuring that the correct roles are access are provided, without incurring unnecessary costs

• Partner with leadership and peers to develop and maintain Zendesk policies and processes, ensuring that Standard Operating Procedures are produced and maintained at a regular cadence.

Reporting

• Design, deliver and maintain technical monitoring reports and dashboards, across multiple systems, to ensure that our Support Teams and the wider Customer Experience organisation have the visibility to serve our customers in an informed and proactive manner

• Contribute to the P0 process and subsequent postmortem and degradation report activity, ensuring that customer impact analysis is available

• Ownership of public facing system monitoring tools (statuspage) from a Customer Experience perspective, always operating with a customer centric mentality