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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

In a Project Management – Professional Services role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

What you will be doing:

• Plans and coordinates all aspects of  projects from initiation through delivery.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Identifies needed resources for projects, defines and assigns major project roles.

• Creates project charters to identify project scope, critical success factors, risks, etc.

• Manages the project work plan and holds the team and project resources accountable to variances in budget and hours.

• Possess thorough understanding of estimation, letters of agreement, master service agreements, staffing model, average bill rates and cost structure by level.

• Working with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Managing project risk and assisting with problem resolution.

• Serving as liaison between technical and non-technical teams.

• Other related duties as assigned.

What you will need:

• Overall 10 years of solid Project Management experience for Information Technology and/or Financial Services.

• Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles.

• Flexibility with the working arrangement. As this would be an end-to-end project manager role, we would require candidates to be open working across Asia Pacific with clients around this region.

• Advanced skills with project management software.

• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

Additional Bonus:

• Project Management experience for Reconciliation Systems Implementation projects is a big plus.

• Managing the budget for different contract types. Experience with T&M and fixed fee projects would be a huge bonus in this role.

• Familiarity with FIS Data Integrity Manager (formerly IntelliMatch)

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Solutions Manager will be responsible for supporting RPO and MSP solutions. This role will be accountable for evaluating opportunities and developing world-class workforce solutions for prospects.

The Solutions team will closely partner with Business Development (BD) to understand the goals of the customer as well as the opportunity scope and then align appropriately on win themes, strategy, and key messaging.

To formulate client solutions, the Solutions Manager will partner with BD and collaborate with the following internal teams: Operations, Finance, Global Business Solutions, and Risk.  To validate key elements of the solution, the team will also consult, as needed, with Implementation, Supply Chain, Business Analytics, and Market Analytics.

Responsibilities

• Partner with BD and Bids to evaluate opportunities and develop solutions that address and exceed the expectations of the client/prospect, while meeting the needs of the business to enable successful delivery
• Build and lead the solutions to meet the current and future needs of all AGS regions
• Partner with the internal functions to keep abreast of developments in Operations, Technology, Implementation, Risk, Analytics, Finance, Bids and Legal to ensure future competitive advantage and compliance
• Keep up with legislative, design and industry best practices
• Analyze bids and opportunities to determine viability, pursuit strategy and potential win themes
•  For bids and/or other client pursuits, make recommendations on pursuit strategy, program design and collaborate with BD to gain sign off and support from ops and finance
• Ensure solutions are designed according to strategy, value propositions and pricing – gained through alignment with BD, Ops and Finance
• With BD, prepare and guide presentation teams during the pitch portion of the cycle to ensure the right content, messaging, and strategy for each presentation
• Review and contribute to specific proposal/RFP response content (with written responses)  to ensure alignment with capability, pursuit strategy and key messaging
• Participate in client discussions, meetings,  or pitches as may be needed
• Create scope document and track the development and evolution of the pursuit (volume, service lines assumptions, solution, etc.) and ensure alignment among  BD, Finance, Ops and Leadership
• As requested, / needed, participate in advance workshops, discovery sessions or discussions with clients, to assess needs, validate requirements and support business development to qualify opportunities

Key tasks and responsibilities:

• Effectively manage and coordinate human resources activities throughout a life cycle of an employee which includes recruitment, development and employee relations through:
  • Develop comprehensive HR strategies that enhance organizational performance.
  • Lead HR transformation initiatives to improve employee engagement and productivity.
  • Strategic talent management
  • Implement competitive compensation and benefits packages to attract and retain talented employees.
• Ensure the organization complies with employment laws, internal policies, and industry standards.
• Create a culture that drives ‘Our safe Behaviours’, The OceanaGold Way and Respect at work.
• Influences key stakeholders, including senior leadership and external partners, to align their actions with organizational strategy.
• Designs and leads workforce planning strategies that support long-term business goals
• Influence strategic decision-making through data-driven insights,
• Continuously improve processes and systems to ensure efficiency and alignment with organizational objectives.
• Facilitate the performance review process and help employees if they face any challenges during the same.
• Assess and refine the work culture to ensure it aligns with the organization’s overall mission and vision.
• Create a culture that drives ‘Our safe Behaviours’, The OceanaGold Way and Respect at work.
• Ensure timely and accurate reporting to the Asset President – Didipio Operations and other internal and external parties.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

You will play a critical role both for our office-based employees and in helping to support our remote team members.  You are someone who asks questions, is confident in not knowing everything, and is excited about learning something new and applying that knowledge to help your colleagues. You are crisp and detail-oriented, but able to work outside of the boundaries when necessary. The Senior Manager, IT provides leadership, guidance and strategic vision for our  IT, Information Security & Compliance teams.   

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Technical Leadership
• Expertise in IT infrastructure, including networking, cloud computing, and data management.
• Strong understanding of IT service management frameworks (e.g., ITIL).
• Ability to oversee and integrate DevOps practices into IT workflows.
• Proficiency in cybersecurity principles, risk assessment, and threat mitigation.
• Responsible for enterprise tool selection and evaluation in coordination with segment representatives and IT architecture standards
• Effectively administer, manage, and operate tooling platforms and environments to meet needs.  Implement and support tool implementations and upgrades.
• Establish relationships and communicate tooling needs and tooling capabilities
• Strategic Planning
• Implement IT best practices and align Boldr’s IT infrastructure with current and future business goals
• Designing and implementing long-term IT and security strategies aligned with business goals.
• Provide a stable, consistent view of team activities and resources –key metrics for continuous improvement
• Budget management for IT and cybersecurity initiatives. Operate within sustainable limits that support high-quality, high-value results
• Compliance and Governance
• Responsible for maintaining our PCI, SOC2 and ISO certification as well as any other certifications that may be required
• Knowledge of legal and regulatory requirements (e.g., GDPR, HIPAA, SOX, PCI DSS).
• Ability to develop and enforce IT policies, procedures, and compliance standards.
• Conducting and responding to IT and security audits.
• Risk Management
• Conducting risk assessments and implementing mitigation strategies.
• Incident response and disaster recovery planning.
• Business continuity management.
• Communication and Leadership
• Strong verbal and written communication skills for explaining technical issues to non-technical stakeholders.
• Competence in creating, delivering, and communicating service management training and end-user training
• Scale up and manage the IT team to meet the needs of our growing company, while fostering a culture of teamwork and continuous improvement.
• Ability to strengthen and enhance customer satisfaction through timely and efficient processing of requests
• Experience in mentoring and developing IT and cybersecurity talent.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• 8+ years of IT experience, including 3+ years experience as a people manager
• Bachelor's degree in Information Systems, Information Security, or equivalent work experience
• CISSP or Equivalent to fill Information Security Lead requirements
• Cybersecurity Knowledge
• Penetration testing tools and methodologies.
• Security Information and Event Management (SIEM) systems.
• Identity and Access Management (IAM) frameworks.
• Operating systems (Windows, Linux, macOS).
• Experience in managing both internal VPNs and Networks
• Google Cloud / Google Workspace, Google Enterprise IT support experience,
• Industry-specific regulations and best practices.
• Knowledge of Cybersecurity frameworks such as NIST, ISO 27001, and COBIT.
• Data protection laws and standards across multiple jurisdictions.
• Expertise in defining IT scope, workflow, and processes
• Experience implementing CIS Benchmarks (AWS, Linux, Windows, MacOS)
• Experience assessing the business risk associated with IT systems
• Excellent organizational, communication, and time management skills
• Ability to tactfully communicate and achieve results across team boundaries
• An enthusiasm for driving continuous improvements through leadership, collaboration, and initiative
• Must be familiar with technology to assign individual responsibilities, identify appropriate resources needed, and develop a schedule to ensure meeting deadlines or projects
• Must be responsible for establishing and monitoring all project schedules, alerting Senior staff when problems arise, and making sure schedules are followed

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

About the job

Reporting to the Swedish Food and Bistro Manager, this TEAM LEAD role is responsible for the development of the IKEA business in his/her respective area of responsibility: Swedish Food Markert, Bistro, Cafe and Bites. He/she strives to make people smile while providing irresistible food offers in a welcoming atmosphere that gives the customers a good reason to return again.

You will lead and manage the IKEA Food function in the store to fulfill the following:

• You always look at the store through the eyes of your customers and walk the store regularly. You have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants and then take action based on their input;
• You have an overview of the store business plan and IKEA Food action plans, and you contribute to your area’s action plan by supporting your manager in implementing it with the team;
• You work with your manager to actively contribute and support relevant marketing and in-store activities;
• You ensure your area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience;
• You work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.
• Act in accordance with the IKEA Sustainability Direction, and take actions that contribute to sustainability, such as waste management and investments;

• Manage day-to-day operations of the cafe
• Train employees on drinks preparation and proper use of coffee equipment
• Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
• Maintain updated records of daily, weekly and monthly revenues and expenses
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Ensure all cafe areas are clean and tidy
• Nurture friendly relationships with customers to increase loyalty and boost our reputation.

We are seeking a creative and experienced Social Media Manager (Twitter Specialist) to join our team. The ideal candidate will be responsible for managing our presence on Twitter, driving engagement, growing our follower base, and aligning content with our brand voice and objectives. If you are passionate about social media, thrive on crafting compelling tweets, and have a proven track record in Social Media Management (SMM), we’d love to hear from you!

Responsibilities

• Develop and implement a strategic content plan specifically for Twitter to increase brand visibility and engagement.
• Create, schedule, and publish engaging tweets, threads, and multimedia content that align with the brand voice.
• Monitor Twitter trends, hashtags, and industry news to identify opportunities for timely and relevant posts.
• Engage with followers, respond to comments and messages, and manage interactions to foster a positive online community.
• Analyze performance metrics, such as impressions, engagement rates, and follower growth, to optimize content strategy.
• Collaborate with marketing and creative teams to ensure consistency in messaging across platforms.
• Use tools like Hootsuite, Buffer, or Twitter Analytics for scheduling, reporting, and performance tracking.
• Monitor competitors’ Twitter activity to identify trends and opportunities for improvement.
• Handle crisis management on Twitter by addressing negative feedback or comments professionally and promptly.
• Stay updated on Twitter’s algorithm changes and best practices to maintain high content visibility.

Qualifications

• Proven experience as a Social Media Manager with a focus on Twitter.
• Strong understanding of Twitter's platform, features, and audience dynamics.
• Excellent writing and editing skills with the ability to craft concise and engaging tweets.
• Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Analytical mindset with the ability to interpret Twitter metrics and derive actionable insights.
• Creative thinker who can generate fresh content ideas and adapt quickly to trends.
• Strong organizational skills and ability to meet deadlines in a fast-paced environment.

The IT Project Manager facilitates seamless information exchange and bridges the gap between local and global operations covering both local operations in ANZ and global interactions with the Group. This role ensures the effective management of ANZ IT and digital projects, budgets, financial forecasting, and the application of Agile and Waterfall methodologies to align project execution with business goals. Additional responsibilities include IT assets management, continuous service improvement and monthly reporting.

Role purpose:

1. Agile & Waterfall Methodologies: Implementing and managing projects using both Agile and Waterfall methodologies, tailoring the approach to best fit the project's needs.
2. Project Management: Coordinating all aspects of project management, including planning, execution, Risk & issues management, dependencies, ensuring all project phases are executed efficiently and effectively and initiation to closure
3. Planning & Forecasting: Developing comprehensive project plans, and forecasts, aligning them with organisational goals and ensuring their successful execution.
4. Financial Forecasting: Predicting future financial trends, preparing financial forecasts, and providing insights to support decision-making processes.
5. Budget Management: Overseeing project budgets, ensuring financial resources are allocated effectively, and managing expenditures to stay within budgetary constraints.
6. Asset Management: Managing IT assets, including hardware and software, ensuring they are utilized effectively, maintained properly, and tracked accurately.

GIG is revolutionizing user acquisition by gamifying engagement through “quests” that drive measurable outcomes for our partners. With a growing platform of millions of users, we enable brands to cut acquisition costs, eliminate wasted ad spend, and deliver tangible rewards that enhance user loyalty and brand impact. We work with global leaders across telco, gaming, technology, and more to create impactful campaigns that resonate with their target audiences.

As a Customer Success Manager, you will play a pivotal role in ensuring our partners achieve their goals through the GIG platform. You’ll work closely with partners to design, execute, and optimize their campaigns while building long-term relationships that drive mutual success.

Key Responsibilities:

• Partner Onboarding: Develop, refine and guide partners through the onboarding process, including quest design, tech integrations, and campaign setup.
• Campaign Management: Collaborate with partners to align quests with their objectives, ensuring smooth execution and high engagement rates.
• Performance Analysis: Monitor campaign performance, provide actionable insights, and recommend strategies to improve user acquisition, engagement, and ROI.
• Customer Advocacy: Act as the voice of the customer within GIG, advocating for features, improvements, and support tailored to partner needs.
• Retention & Expansion: Foster strong relationships with partners to ensure retention and identify opportunities for expanding engagement.
• Cross-Functional Collaboration: Work with sales, product, and tech teams to address partner needs and resolve issues efficiently.

• Experience: 3-5 years in customer success, account management, or related roles, preferably within SaaS, gaming, or marketing platforms.
• Technical Skills: Familiarity with tech integrations, APIs, and campaign performance tools is a plus .
• Analytical Skills: Strong ability to interpret data and translate insights into actionable recommendations.
• Communication: Exceptional written and verbal communication skills; adept at managing relationships with stakeholders of varying seniority.
• Problem-Solving: Proactive and creative in addressing challenges and optimizing partner outcomes.
• Cultural Awareness: Familiarity with the Philippine market or similar high-growth regions is advantageous.

• A chance to work at the cutting edge of user acquisition and engagement.
• Opportunities for professional growth in a dynamic, high-impact environment.
• Competitive compensation and benefits, with a focus on rewarding performance.
• A collaborative and supportive team culture.

Job Description:

• Leads the overall delivery management of each project under within the managed portfolio ensuring such are delivered on-time, on-budget, and on-scope.
• Defines and finalize project scope, goals and deliverables that support business goals in collaboration with business unit and key stakeholders
• Creates and manages the detailed timeline for project execution and ensures that resources are always aligned with such.
• Optimizes utilization of available resources to deliver project activities within the required timeframes and agreed quality and scope
• Coaches, mentors, motivates and supervises project team members and influence them to take positive action and accountability for their assigned work.
• Updates the project team of the status of the project based on agreed upon frequency.
• Clears blockers for the SMEs to perform and deliver
• Facilitates learning through post mortem and sprint retrospective
• Provides direct supervision and mentoring to project team members
• Reviews technical design provided by the Solutions Architect such as database, application architecture and system interface design together with the technical delivery team.
• Identifies, monitors and manages project risks, issues, dependencies and action plans until project implementation and closure.
• Monitors and manages project expenses to ensure it is within cost baseline.
• Identifies and manages project dependencies and critical path
• Establishes and ensures appropriate governance functions for the program in accordance with enterprise policies, practices and on behalf of the executive sponsor or senior responsible owner.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Ensures that implemented solution is based on the Solutions Architect’s design and is aligned with the Enterprise Architecture

Qualifications:

• Exceptional leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate staff, and maintain alignment with the business strategy.
• A high degree of political sensitivity, astuteness and the ability to use the informal power structure of the organization to achieve program success and overcome obstacles.
• A high level of empathy and the ability to vary styles of interaction to match the needs of a variety of temperaments and personalities.
• Excellent verbal and written communication skills, including the ability to explain and “sell” the project goals and objectives to the business, as well as technical leadership.
• Strong business acumen, especially in banking business. Familiarity with industry trends and innovation related to banking.
• Influencing and negotiation experience and skills in an environment with high competition for resources.
• Excellent analytical, strategic planning and execution skills.
• Ability to develop programs and deliver them with financial and resource constraints.
• Knowledge of project planning tools.
• Deep understanding of:
• Current and emerging technologies.
• How other organizations are employing current and emerging technologies to drive digital business.
• How other organizations can use current and emerging technologies to drive digital business.

A must:

• 6+ years extensive experience in project management
• 6+ years extensive experience in IT
• strong in: software development life cycle, decision making, communication, cross-functional teams, leadership

Bonus points:

• Certifications (pmp, psm, csm, etc.)
• Experience in banks
• Can work fully ONSITE (Ortigas)

We are currently looking for a new Social Media and Communications Manager to join our team, who will be in charge of running multiple social media accounts on platforms including but not limited to Facebook and Instagram, alongside the editing and distribution of press releases.

This would include creating regular posts on our social media platforms (photo posts, video posts and news article links created on easy-to-use platforms like Canva). Some content topics would be provided to you, and you would also be monitoring media regularly for stories and news relating to the Foundation's areas of work in order to come up with your own content ideas. All content would be focused on promoting awareness about improving animal welfare and sustainability.

In addition, you will be in charge of editing, managing, and distributing press releases across the various regions in which Lever operates. It will also occasionally entail writing press releases and other long-form content.

This role will be based in the Philippines and will be full-time.

Lead all commercial aspects for an assigned group of clients in order to grow existing clientele base as well as identify new business so as to achieve planned financial objectives and other operational performance indicators.

Responsibilities

Business Development

• Achieve revenue, profitability, quality, speed of delivery, productivity and client satisfaction targets as well as other related business development objectives as assigned
• Maintain and further foster relationships with current clients
• Develop plans to cross-sell and introduce new services to current clients
• Conduct thorough business development processes to identify incremental revenue opportunities from new clients, beyond the base
• Increase company exposure through participating in associations, webinars and/or seminars
• Contribute to the short-term strategies and business plans for the growth of Business Unit based on global and regional / sub-regional directions
• Provide continuous feedback on competitive activities within assigned clients

Financial Management

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
• Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division
• Monitor the actual financial performance against budget/forecast and ensure the implementation of appropriate actions that will lead to the achievement of the financial targets
• Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines

Client Servicing

• Implement Joint Business Plans (JBPs) that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
• Lead all commercial aspects with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Ensure adherence to the company policies on business conduct/ethics when servicing clients are being observed by the entire division

Product Enhancement:

• Identify the client needs: situation/competitor assessment, need assessment, potential solutions
• Participating in creation of the PE plan & timeline: communicating the voice of client
• Develop the pricing proposal & commercial approach with the RI Leader
• Support the proper communication of the new product and its benefits with clients

Organizational Management and Development

• Participate in local and cluster initiatives as part of continuing leadership development
• Work across functional business units to support organizational initiatives and business needs
• Promote inter-departmental and inter-divisional communications and teamwork

A Little Bit About You

Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute a sales strategy and plan, and be accountable for sales operations, such as forecast and pipeline management. You thrive in a fast-paced sales environment, have exceptional commercial acumen and very strong client relationship and negotiation skills. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high team engagement. You are a team player who has the ability to collaborate with peers and contribute to the success of NielsenIQ  

• Manage day-to-day operations of the cafe
• Train employees on drinks preparation and proper use of coffee equipment
• Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
• Maintain updated records of daily, weekly and monthly revenues and expenses
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Ensure all cafe areas are clean and tidy
• Nurture friendly relationships with customers to increase loyalty and boost our reputation.

As an Accounts Payable Sr Manager, you will be entrusted on the ff:

• Accountable for the entire engagement delivery of Global Accounts Payable and Travel & Expense operations
• Provide strategic leadership ensuring that function goals are consistent with the overall Finance Organization’s goal.
• Gather, understand, and present Key Performance Indicators and SLAs with a focus on providing high quality service as well as transparency to  customers
• Overall control owner for accounts payable process.  Drives compliance on SOX and process controls 
• Work closely and collaborate with key Finance and Accounting stakeholders, Procurement, IT, and third-party consulting resources across various locations and drives overall governance for Accounts Payable and Travel & Expense.
• Identify, recommend, champion, and execute opportunities to enhance existing Source to Pay processes taking into consideration the requirements of the overall Finance organization.
• Build a strong team focusing around customer service, accuracy, continuous improvement, on-time payments, and personal development of team members
• Select and hire employees for AP team; on-board new members; set objectives for the team and evaluate their performance; organize regular job-related training for the team as well as other staff management duties
• Manage the workload of individual team members
• Ensure robust back-up system within function to ensure business continuity.

• Will be the main point person for any client concerns in the project
• Manage the delivery / time line of the fixes.
• Maintains / Builds good relationship with client
• Pro-actively provides status report to client and to SXI management
• Acts as a go-to expert for escalated clients calls and keep abreast with product and process updates and / or changes that affect customer service
• Is accountable for the team’s day-to-day activities and the achievement of established service promises at the individual and at the team level
• Will establish & document the operational process for the Customer Support.

EXPERIENCE

• Candidate must possess at least a Bachelor’s degree in Computer Science

• Has project management experience minimum of 3 years

• Has application production support experience minimum of 3 years

• Exceptional analytical and problem solving skills

• Preferably trained in ITIL Service Management

• Has experience working on production support ticket tools such as Jira Service Management, Service Now, etc.

• Excellent English communication skill both in speaking and writing

• Should have experience or familiarity with deposit, loans and tellering

• Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency

• Proven ability to work in fast paced dynamic environments where decisions are made without compromising on client’s experience and financial losses

Essential Duties and Responsibilities:

Manages the general accounting and reporting of our shared service center located in Laguna Philippines.   She will also manage the global fixed asset accounting, global cash application, accounts receivable reporting and bank reconciliation process.   

He should ensure that processes are in compliance with corporate SOX and Operational controls are effective. 

He should also analyze KPI’s and performance scorecards to improve efficiency and the level of customer service. He should be able to recommends, design, and implement operational procedures that meets audit standards and improves efficiency

He should also initiate and spearheads special projects

We are looking for a Campaigns Marketing Manager for DMart to join our growing business!

Responsibilities

1. Campaign Planning & Execution:

• Strategy Development: Lead the creation and execution of integrated marketing campaigns to support business objectives, such as increasing online sales, launching new products, or driving customer loyalty.

• Campaign Calendar: Develop and manage a campaign calendar to ensure timely and effective execution of seasonal and promotional marketing activities. 

• Cross-Channel Marketing: Plan and execute campaigns across multiple channels, including email marketing, paid search, display ads, social media, influencer partnerships, content marketing, and in-app promotions.

• Promotions & Offers: Design and implement promotional strategies (discounts, bundles, flash sales, etc.) to incentivize purchases and increase customer acquisition and retention.

2. Data-Driven Campaign Optimization:

• Analytics & Reporting: Analyze campaign performance using tools like Google Analytics, social media insights, and eCommerce platform data. Provide regular performance reports to senior leadership, highlighting key metrics (ROI, customer acquisition, conversion rates, etc.).

• A/B Testing: Continuously optimize campaigns through A/B testing, learning from user behavior to refine targeting, messaging, and design for higher engagement and conversion.

• Customer Insights: Leverage customer data and market research to segment target audiences, refine messaging, and tailor campaigns based on customer preferences and behaviors.

3. Cross-Functional Collaboration:

• Category and Commercial Team: Work closely with the Category and Commercial Team to ensure that the right products are promoted, and that campaigns align with product availability, pricing, and inventory management.

• Marketing Team: Partner with the Marketing team to develop high-quality, on-brand campaign assets, including ads, email templates, banners, and social media content.

4. Brand Building & Customer Engagement:

• Brand Consistency: Ensure that all campaigns align with the company’s brand voice, messaging, and values. Maintain a cohesive brand experience across all touchpoints.

• Customer Retention: Develop and execute customer retention campaigns (loyalty programs, re-engagement strategies, etc.) to increase lifetime customer value and foster long-term relationships.

• Community Building: Use social media and email channels to engage with customers, create brand advocates, and foster a sense of community around the brand.

5. Budget Management:

• Campaign Budgets: Manage campaign budgets effectively, ensuring that resources are allocated appropriately to maximize ROI and campaign success.

• Cost Efficiency: Track spend across all marketing channels and optimize for cost-effectiveness, ensuring marketing efforts are driving measurable results within budget constraints.

7. Market Research & Competitive Analysis:

• Market Trends: Stay up-to-date with industry trends, consumer behavior, and competitive activity in the grocery Quick Commerce space.

• Competitive Benchmarking: Analyze competitor campaigns and identify opportunities for differentiation and improvement in campaign strategies.

Key Responsibilities

1. Team Leadership and Development
   • Lead, coach, and mentor a team of claims specialists to meet performance metrics and service level agreements (SLAs).
   • Monitor team productivity, identify gaps, and implement improvement plans to boost efficiency and quality.
   • Conduct regular team huddles, performance reviews, and one-on-one coaching sessions to ensure continuous growth and development.
2. Claims Operations Oversight
   • Supervise the processing of short-term and long-term disability claims, ensuring accuracy, compliance, and timely resolution.
   • Manage escalations for complex claims, providing solutions while maintaining a client-centric approach.
   • Analyze claims data and generate reports to track team performance and identify trends.
3. Client Engagement and Relationship Management
   • Serve as the primary point of contact for clients, ensuring alignment with their expectations and addressing concerns promptly.
   • Participate in client calls and business reviews to provide insights into performance metrics and discuss operational strategies.
4. Compliance and Quality Assurance
   • Ensure all claims are processed according to company policies, client guidelines, and relevant regulatory standards.
   • Conduct audits and quality checks to maintain the highest level of service and minimize errors or risks.
5. Continuous Improvement and Innovation
   • Identify areas for process optimization and collaborate with stakeholders to implement best practices.
   • Stay updated on industry trends, tools, and technologies to enhance claims operations.

Job Descriotion:

• Responsible for the Oracle (application/database/cloud) solution business in the company based on Questronix products 

• Responsible for the Oracle (application/database/cloud) solution quota targets within the company 

• To develop opportunities for Oracle (application/database/cloud) solutions based on Questronix range of products  

• To be the main contact person with partners on Oracle (application/database/cloud) solutions.  

• Responsible for the technical solution design to address client requirements. Solution Manager in this job role will have expertise in one or more Oracle solution areas. Examples include: Applications & Middleware, Database, Analytics, Cloud and Systems Integration 

• To develop a technical and financial proposal based on the technical solution, bill of materials, pricing etc in coordination with partners and the company account manager 

• To develop a technical presentation and present to the client the proposed solution 

Qualifications:

• Graduate of IT or Computer/Engineering related course 

• Must have at least 3-years of experience on Oracle (application/database/cloud) solution or any equivalent solutions (i.e IBM, Microsoft) as Solutions Manager, Product Manager, Brand Manager, Applications Consultant or Technical Sales Engineer.  

• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization 

• Experience delivering client-focused solutions to client needs 

• Strong verbal and written communication skills 

DISCLAIMER: Please note that this job posting is for active pooling purposes only. By submitting your application, you are expressing interest in potential future opportunities with Activate Talent. Your application will be kept on file, and we will reach out to you when a role becomes available that matches your qualifications and experience.

Position Overview:

Activate Talent is currently seeking an experienced and dynamic E-commerce Manager to join our team at Active Pooling. In this role, you will be responsible for overseeing and managing our company's e-commerce platform and driving online sales growth. The ideal candidate will have a strong background in e-commerce, digital marketing, and website management, with a passion for delivering exceptional customer experiences and achieving sales targets.

Key Responsibilities:

• Develop and implement strategies to drive online sales and maximize revenue.
• Manage and optimize our e-commerce platform, ensuring a seamless and user-friendly online shopping experience.
• Monitor and analyze website performance metrics, making data-driven decisions to improve conversion rates and customer engagement.
• Collaborate with cross-functional teams, including marketing, design, and customer service, to plan and execute effective digital marketing campaigns.

Requirements:

• Proven years of experience in e-commerce management or a similar role.
• Proficiency in e-commerce platforms such as Shopify, Walmart or WooCommerce.
• Strong understanding of web analytics tools, such as Google Analytics.
• Proven track record of driving online sales growth and achieving revenue targets.
• Excellent project management and organizational skills.
• Ability to analyze data and make informed decisions to optimize website performance and user experience.

ABOUT US

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality. 

JOB TARGET

As Cargo Sales Manager, you will be directly and independently responsible for the end to end sales of international air cargo services and products. Reporting to the Head of Sales you will formulate and implement sales strategies in line with the overall country and regional objectives and maximize the airlines market share revenue earnings within the cargo sales market. This includes market segmentation and yield management while ensuring pricing strategies are sufficiently competitive to achieve optimum levels of revenue and traffic with major customers – direct customers, forwarders, brokers, integrators - suppliers, and also other airlines.

• Establishes and sustains robust, long-term relationships with principal clients.
• Serves as the primary point of contact for key accounts, promptly addressing concerns and delivering effective solutions.
• Recognizes opportunities to enhance sales volume within established accounts.
• Perform systematic evaluations of agent performance and generate reports incorporating sales and financial metrics.
• Formulates account strategies aimed at business growth and achieving or surpassing sales objectives.
• Engages in contract negotiations and establishes terms of service with significant clients.
• Maintains high levels of customer satisfaction to foster retention and expansion of key accounts.
• Tracks performance metrics and analyzes data to ensure service standards are upheld.
• Collaborates closely with internal teams to promote a cohesive approach to account management.
• Provides updates on market trends, competitor actions, and developments within the industry.
• Offers insights and feedback to guide strategic planning and the development of products or services.
• Keeps detailed records of account activities, communications, and progress.
• Leverages market intelligence to anticipate and adapt to industry changes.
• Coordinates with operations to guarantee smooth service delivery and an outstanding customer experience.

JOB REQUIREMENTS：

1. Minimum of 5 years of proven experience in a Sales Management capacity within the Air Cargo/logistics sector, coupled with comprehensive knowledge of Air Cargo Sales & Marketing on a national or regional level.
2. Demonstrated success in developing and executing effective marketing and sales initiatives for an Airline Cargo/logistics organization, along with a proven ability to establish new revenue streams.
3. Extensive Cargo/Logistics sales experience, encompassing overall business-to-business sales & marketing expertise.
4. Outstanding communication skills; proficiency in English is an additional asset.
5. Strong analytical and problem-solving abilities, applicable to both short-term tactical and long-term strategic situations.
6. A well-organized and highly professional individual, focused on achieving tangible results.
7. Possesses a strong business acumen and the capacity to exercise sound judgment during negotiations.

The Quarterly Business Review (QBR) functions as a forum for assessing the progress of domain-specific backlog planning, keeping all involved parties informed about the status of upcoming quarters deliveries.

Divisions convene every three months to examine the results of the previous quarter and coordinate plans for the upcoming one.  This enables the organization to jointly plan and provide its clients with top-notch products and services at speed and with a degree of predictability.

As a Business Manager, you ensure for an effective and efficient service for preparing and maintaining QBRs of the whole Organization. 

Your mission:

• Perform daily operations tasks to support various organizational units
• Moderate and Support domains in their planning sessions
• Support Domains in their Resource Capacity Planning
• Support quarterly demo sessions
• Conduct routine cleanup of QBR Initiatives in JIRA
• Conduct functionality testing of QBR Dashboards and provide enhancement specifications if needed
• Establish and maintain various communication channels e.g. SharePoint, Outlook etc.

• Manage and oversee GCD services for a portfolio of clients, ensuring the smooth running of day-to-day relationships with Cluster and the timely and accurate delivery of client reporting and information.
• Form an effective working relationship with the cluster. To be able to leverage these relationships to effectively resolve issues and provide solutions for all breaches, complaints, or errors
• Develop and implement tailored strategies for clients to ensure GCD's smooth operation.
• Ensure target KPIs of the team are met.
• Create and execute action plans to tackle identified issues, risks, and bottlenecks.
• Report directly to the Head of Delivery on team performance and concerns with solutions for any issues or problems arising in the office.
• Coordinate and collaborate with other departments, (i.e. BAT, GPT, IT), as required.Accounting graduate with 10+ years of relevant accounting experience
  At least 5+ years of supervisory experience
  Fund Industry Experience is required

LegalMatch is seeking a dynamic and analytical Project Manager to drive strategic initiatives aimed at solving customer problems (including those related to engagement, retention, churn, and other areas). The person that will thrive in this role is an obsessive problem solver--someone who is highly proactive, analytical, and focused on delivering impactful results.

• Develop an in-depth understanding of customer problems and goals and ensure that LegalMatch’s platform is aligned to meet or exceed expectations
• Be accountable for delivering various success metrics including case conversion, client engagement, and others.
• Partner closely with our Engineering team to translate business needs and product requirements into new solutions for customers.
• Lead initiatives with other teams to identify gaps, create or improve processes, and proactively develop new solutions.
• Work closely with cross-functional teams to ensure potential business opportunities and product development opportunities are reported and maximized.
• Address all sorts of problems analytically to drive customer success and retention.

• Demonstrates a can-do attitude, flexibility, and a willingness to learn and grow in new areas.
• Problem solver; experiments with new approaches and techniques to improve work processes.
• Team player with strong communication skills
• Background in SaaS growth hacking/growth marketing (including growth funnel optimization)
• Strong analytical skills to address and solve various problems related to reputation, churn, and driving quality cases.
• With significant entrepreneurial drive
• Willing to roll up sleeves to directly solve challenging problems
• Experience driving revenue growth and expansion with a portfolio of customers.
• Experience implementing process improvement initiatives and creating new methodologies for an organization.
• Customer-focused and innovative mindset when approaching new challenges.

The Communication Manager oversees the internal and external communications strategy of the Ubisoft Philippines Studio and the Zone, ensuring that the communication needs of the Ubisoft group are being fulfilled.  

Reporting directly to the Zone Communications Director, you will focus on employee and executive strategic communications, supporting the Managing Director and Philippine Studio Manager. 

You will collaborate with studios in the Ubisoft Zone (Vietnam, India, and Singapore) and align strategic priorities and objectives. You will define, implement, and execute the communication strategy locally.  

You will lead and monitor all events and campaigns in all our communication platforms, sharing our brand as Ubisoft to our target audiences. 

You will serve as the spokesperson for the Philippines studio as needed, being the local point of contact both for the other Ubisoft studios and local press & media. 

Zone Communications 

• Collaborate with Zone Leads across India, Singapore, and Vietnam for the Zone comms strategy and messaging. 
• Support the Managing Director in executing employee and executive messaging for the zone and cascading the zone level information locally. 
• Be the main contact point based in Philippines for all global and zone employee communications, events and projects. 

Employer Branding & Communications Strategy 

• Define, implement and execute a local communication strategy that aligns and supports the goals of the studio, zone, and of the group. 
• Collaborate with cross-functional teams across the studio and the Zone to ensure messaging and branding consistency. 
• Design and deliver a strong local employer branding strategy and plans, closely linked to the Talent Acquisition and Development plans and strategies. 
• Create local communication campaigns & media alerts 
• Shape local key messaging. 

Executive Leadership Messaging and Strategy 

• Write, edit, and produce high-quality content for various communication platforms, including executive presentations, speeches, articles, newsletters, and events.  
• Provide media training, coaching, and feedback to the leadership team and ambassadors on their communication skills and style.  

PR and Media Relations 

• Serve as the point of contact and be the spokesperson for Ubisoft Philippines in events and for all local communication related inquiries  
• Identify speakers and speaking opportunities for the studio and its products 
• Manage press and influencer relations 

Content Creation and Planning  

• Position engaging studio content within the network and the group channels 
• Plan and create content for all studio platforms (e.g. social media channels, intranet, and newsletters) 
• Monitor, respond and engage with the studio’s followers in external channels 
• Monitor, respond and engage with the employees on internal communications channels 

Event Management and Execution  

• Identify, conceptualize and execute local external and internal events, including budgeting and forecasting (this includes but is not limited to studio town halls, gaming conventions, and other marketing events) 

Studio Engagement & Support 

• Provide the employees with studio, network and group updates 
• Support the implementation and execution of network and group events 
• Support the transversal team with the implementation and execution of other events and initiatives (including creation of job ads and posters) 
• Lead the team in the application to local awards and recognition opportunities  
• Support in the design of studio swag  
• Support the Local Crisis Cell and manage Crisis Communications as needed.