Service Owner- CIT Monitoring Center

Job Description

We are seeking a dynamic, transformational Service Owner to join the Corporate IT  Monitoring Center. The Service Owner has a pivotal role within the End User Support organization, responsible for the strategic direction, performance, and continuous improvement of services provided by the Service Desk Team. This role is essential in ensuring the services align with business vision, drive strategy and deliver significant value to stakeholders.

Key Focus Areas

The ideal candidate should be passionate about: 

• Transformational Leadership - Drive transformational change within the service by identifying and implementing innovative solutions that address evolving business needs.

• Service Efficiency - Oversee the efficient operation of the service, ensuring optimal performance and swift resolution of any issues.

• Continuous Improvement - Drive continuous improvement initiatives to enhance service quality, informed by performance data and stakeholder feedback.

• Automation/Self Services – Be passionate about automating and simplifying process and drive a culture of self-services

• Strategic Alignment - Ensure that the service's strategic direction is closely aligned with the organization's goals and objectives.

• Stakeholder Engagement - Maintain strong relationships with all stakeholders, ensuring their needs are met and expectations managed.

• Risk Management - Proactively identify and mitigate risks to ensure uninterrupted service delivery.

Key Responsibilities:

The Service Owner will drive transformational change within the services provided, ensuring it evolves to meet future business needs and technological advancements.

• Service Transition - Manage the transition or intake  of new or changed services into the operational environment, ensuring minimal disruption to existing services and operations. Identify and manage risks associated with the service, ensuring that any potential issues are mitigated before they can impact the service. Track volume/issues of services transition

• Service Operation - Oversee the day-to-day operation of services, ensuring they meet agreed-upon service levels and performance targets. Ensure that the service is delivered effectively and efficiently. Responsible for any issues that arise and must ensure that they are resolved in a timely manner. Responsible to run Operational Reviews.

• Capacity and Demand Management - Define and manage capacity and demand for the services in a way that anticipates future growth and transformational needs. Ensure the service can scale efficiently to meet changing organizational demands.

• Service Improvement - Continuously monitor service channels and review performance metrics to identify transformational opportunities for improvement. Leverage data analytics and data insights to drive OKRs (Objectives and Key Results) that enhance service quality and effectiveness.

• Stakeholder Management - Engage with and manage relationships with End User Support, Business Partners, and Business stakeholders involved in the service, ensuring communication and collaboration. Ensure stakeholder needs are anticipated, met, and expectations are managed throughout the service lifecycle.

• Risk Management - Identify, assess, and manage risks associated with the service, with a focus on transformational risk mitigation strategies. Ensure that potential issues are proactively addressed before they impact service delivery.

• Compliance - Ensure the services comply with all Corporate Key Controls, and organizational policies, ensuring the service remains fully compliant.

• Collaboration - Collaborate with peer stakeholders across other End User Systems operations engineering functions to drive improvements.

• ITSM Expertise - Lead transformational initiatives to improve ITSM practices within the organization and provide guidance on best practices.

• Budgeting and Cost Management - Ongoing transformational approach, seeking cost-saving opportunities while maintaining or enhancing service quality. Monitor financial performance to ensure alignment with organizational goals and recommend adjustments as needed.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About You  

Do you have a strong interest in environmental, social, and governance issues?  Do you love working with data, attention to detail, and looking for multiple sources to validate your research? Do you strive for operational excellence and productivity? Are you very reliable and do you meet the high-quality standards of a premium product?  Do you have excellent English writing and communication skills with an analytical mindset coupled with critical thinking?  Furthermore, are you a resourceful problem-solver who can cooperate well with different departments? Are you not satisfied with the status quo and constantly think of ways to improve and develop as an individual? Do you have a willingness to learn new processes and technologies?  Are you a team player with the ability to deliver agreed upon tasks within deadlines?  Are you open to challenge and develop yourself though training and self-study?  Do you drive for results and deliver on agreements, bringing tasks to a successful conclusion? 

If the answer is YES and you love to work as hard as you play - this might be the perfect role for you! 

Your Responsibilities  

As a RepRisk® Junior Business Information Analyst, your focus is the creation and maintenance of RepRisk’s datasets focused on companies and infrastructure projects which are vital inputs to the ESG Research, Products, and Sales departments through the RepRisk® ESG Risk Platform.  Part of your responsibilities would include matching client company records that were not automatically matched to the RepRisk database by our internal tools.  You will also be responsible for the accuracy and maintenance of entities in the RepRisk database by performing scheduled reviews, cleanups, and special projects. The position will also expose you to other special tasks as needed.  The work includes analysis, data management and quality control, as well as encoding and clerical tasks. 

This role will report directly to the Business Information Research Team Leads in the Manila office.  Moreover, you will: 

• Create and maintain RepRisk’s datasets focused on companies, NGOs, infrastructure projects, etc. associated with environmental, social, and corporate governance issues 

• Research, validate and encode relevant data, assuring the quality of entity level information before entering it into the RepRisk database in accordance with RepRisk standards 

• Responsible for the accurate, timely and comprehensive updates of RepRisk’s datasets including structure and relationships (subsidiaries, affiliates, etc.) and associated corporate actions resulting from M&As, spin-offs, reorganizations, and other corporate actions 

• Match client-provided entities with the entities in the RepRisk database 

• Work with the Business Information Research Leads and other Business Information Research Analysts to ensure projects are completed in timely manner   

• Extract entity information using proprietary tools for entity matching 

• Be assigned as “point person” to oversee different projects/tasks and assist other Analysts  

• Perform other ad hoc tasks as needed 

Your Responsibilities 

The Business Information Research (BIR) Lead will oversee a group of BIR analysts who are responsible for the creation and maintenance of RepRisk’s datasets, with a focus on companies and infrastructure projects, which are vital inputs to the RepRisk® ESG Risk Platform. The BIR Lead will oversee the team’s development, ensuring performance standards are met, supporting the overall goal of establishing Manila as the centre of excellence for dataset management. 

The BIR Lead will focus on the development and well-being of the team, while setting out individual roadmaps for the group’s future with the company and is expected to be a conduit for process improvements and strategic decisions. The BIR Lead is also expected to collaborate with other divisions and Department Heads located in Asia, Europe, and North America in support of strategic projects and the company’s overall goals. 

As a key player in our dynamic team

• You work closely with the Head of BIR and other BIR Leads to ensure that requests from internal and external clients located across Asia, Europe, and North America are processed in a timely and accurate manner 

• You ensure team members are taking ownership of all incoming requests/projects and supporting their successful and timely completion by coordinating, planning, and organizing the long-term and day-to-day task distribution of the team 

• You support and contribute to the BIR teams development by conceptualizing, developing, and innovating processes in terms of quality and efficiency gains,  through the use of technology or other strategies 

• You help institute quality control mechanisms to ensure comprehensive and accurate coverage, as well as timely maintenance, of RepRisk’s datasets focused on companies and infrastructure projects, including structure and relationships (subsidiaries, affiliates, etc.) and associated corporate actions resulting from M&As, spin-offs, reorganizations, and other corporate actions 

• You coach team members effectively and set an example when it comes to data integrity, purposeful, open and solution oriented communication, as well as performance monitoring and professional and personal development  

• You represent the BIR team in weekly Business Information Research Council meetings while proactively sharing acquired knowledge and contributing to corresponding projects on a regular basis 

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

About The Opportunity

• You will be part of our company’s growth by acquiring new businesses to partner with us.
• You will effectively and efficiently exhaust leads and close deals with target partners by cold calling, fieldwork, virtual presentations, etc.
• Effectively and creatively present foodpanda’s packages to potential partners.
• Work closely with other departments to make sure we have a successful vendor incubation.
• Be the local representative in the area: monitor competitor activities, gather feedback, and provide recommendations to ensure a healthy market share.

What you need to be successful

• Graduate of a Bachelor’s degree in business, marketing, mass communication or related areas preferred.
• Open for fresh graduates with sales experience gained through internship but candidates with 2-3 years Sales and/or Business Development experience and strong understanding of Sales Pipeline Management will be prioritized.
• Strong communication skills. Preferably comfortable to speak in both English, Filipino, and in the local dialect in the area.
• Open to do extensive fieldwork.
• Highly motivated to achieve targets, objectives, and key result areas.
• Self motivated team player with a proven ability work in a fast paced environment

Scoping

• Coordinate with all stakeholders on bidding processes.

• Organize and document supplier meetings, site inspections, pre-bid conferences, and other bid-related activities for all involved stakeholders.

• Review bidding documents to ensure alignment with PBSP policy and provide updates on bidding status.

Planning

• Monitor project timelines in the procurement plan and provide regular status reports to relevant stakeholders.

• Summarize the procurement plan for vendor sourcing efforts and update progress on all projects within the plan.

• Hold regular meetings with stakeholders to review the procurement plan’s status and address any necessary actions.

Administrative

• Support the Senior Estimating Manager in team management and operations.

• Maintain records of meetings for reference and audit purposes.

• Prepare reports as requested.

Job Types: Full-time, Permanent

Pay: From Php 35,000.00 per month

Schedule:

• 8 hour shift
• Pacific Standard Time shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Who are we?   

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.  

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.   

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.  

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.  

Who you are 

We are on the hunt for a Project Manager who thrives on meeting and exceeding our customers' expectations, particularly in the delivery and implementation of our HCM suite.

In this role, you'll take charge of successfully delivering complex software projects, all while adhering to defined scopes, timelines, and budgets. Leading cross-functional teams and juggling multiple projects will be part of your daily routine, with a strong emphasis on efficiency, quality, and profitability.

Your skills in planning, execution, and stakeholder engagement will be vital in achieving outstanding results for our clients. By providing customised workforce management solutions, you'll be instrumental in establishing Humanforce as a reliable partner.

What you will do 

• Project Delivery: Ensure our projects reach completion on schedule and within budget, guiding the journey from the exciting kick-off to the triumphant go-live moment.
• Customer and Stakeholder Engagement: Maintain regular communication with our customers, managing their expectations and ensuring satisfaction. Collaborate with sales teams, consultants, and stakeholders for seamless project delivery while uncovering new service opportunities.
• Resource and Team Management: Partner with internal colleagues to effectively allocate resources, ensuring successful project execution and any necessary customisations.
• Process Improvement and Quality Assurance: Lead efforts to refine processes for enhanced project outcomes, focusing on key performance indicators like timelines, utilisation rates, and customer feedback.
• Risk Management and Compliance: Proactively identify and manage potential project risks, ensuring compliance with regulations and internal procedures while escalating significant risks as necessary.
• Financial Management: Oversee project budgets, identify cost-saving opportunities, and ensure ongoing financial accountability.
• Change Management: Develop change management plans that guide our clients through new system implementations, making transitions as smooth as possible.
• Post-Implementation Support: Oversee support after implementation, manage escalations, and conduct project reviews to enhance our future processes.
• Continuous Learning: Stay abreast of the latest industry trends and share insights to improve project delivery and promote team development

What you'll need 

• Demonstrated expertise in managing multiple software implementation projects simultaneously.
• Strong grasp of software project management principles and methodologies. Certification of PRINCE2 or other relevant project management certifications, such as PMP or Agile, is highly desirable.
• Exceptional communication, presentation, and customer engagement skills.
• Ability to work independently while maintaining a keen eye for detail and employing critical thinking.
• Robust organisational and time management capabilities.
• Effective problem-solving skills, with the ability to make informed decisions in a fast-paced, dynamic environment.
• Proven track record in researching information effectively and applying it to practical challenges.
• Driven to deliver results and achieve meaningful outcomes.  

Some 'nice to haves'

• Experience in WFM, payroll, or CRM software, alongside MS SQL, is highly regarded. 
• Proficiency in a second language, such as French, Italian, or Spanish, is greatly valued.

Our values   

• We are bold   

• We are all in   

• We are customer obsessed   

• We do what we say   

• We are good humans   

Our approach to flexibility   

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.  

Benefits  

• A flexible working environment   

• The opportunity to be part of a fast-growing tech company    

• A focus on development with access to Go1  

• Paid time off and Quarterly Wellbeing Days    

• Employee talent referral scheme (know great people, be rewarded)    

• A fun and friendly culture working with passionate and talented people    

• A work environment where you can genuinely improve the world of work!  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.   

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant 

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

Summary of the Role:
As the Project Integration Manager, you will be responsible for driving commercial and financial performance across our portfolio of renewable energy projects. You will work closely with the development team to assess project feasibility, will structure deals with external stakeholders, negotiate contracts and support the project delivery team in achieving financial targets.

Responsibilities:

• Management of projects including management of internal and external stakeholders from project origination until commercial operation or sale;
• Working closely with the Development and Execution team, assess project feasibility, identify risks, and develop mitigation strategies;
• Develop business case including detailed financial analysis to progress new opportunities and ensure appropriate commercial frameworks are in place;
• Manage key transactions for multiple projects such as project sale or strategic partnerships with local companies;
• Manage contract negotiation and execution across multiple projects;
• Analyse market trends and identify opportunities for growth;
• Develop and maintain relationships with external stakeholders, including investors, customers, and government agencies.

Summary of This Role:
To develop and secure existing/new pipeline, this position will assist the Project Development Team with:

• The advancement of development activities for new wind power projects.
• Assessing and verifying sites fit for purpose from a technical, legal and commercial view and maintaining database of land maps, data, and documents
• Managing the permitting & approvals related to land, project development and grid interconnection 
• Providing support in contract management and coordination with interdepartmental teams within IBV (i.e. Legal, E&S, grid management, Admin)

Your Job

• Assist in site activities as needed
• Act as overall document controller for the wind team
• Maintain project database for the wind projects
• Conduct required administrative tasks & permitting tasks related to land departments and other government agencies
• Project schedule monitoring and reporting

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities & Duties: 

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

As Business Controller for Cloud & Infrastructure and Banking Operations Controlling, you will be a member of the Group Business Controlling Team. Your expertise will be crucial in ensuring cost-effectiveness and adherence to deadlines. In this context, your financial performance analysis and business insights will be crucial for the steady improvement of Avaloq’s business growth and profitability. Your Business Partners, such as Division Heads, Product Owners, and Project Managers, will rely on your facts-based financial reports with gap analysis and action plans to achieve high-reaching goals. Your talent in monitoring, steering, and communicating financial performances is your best skill to support Avaloq’s success story. In this role, you will work in close cooperation with the Group Controlling and Finance departments. 

Your key tasks

• Monitoring, analysing, and reporting of Projects & Business Cases 
• Driving project forecasting, coordinating gap analysis and gap-closing processes 
• Ensure and develop tools for capacity planning 
• Developing & updating of specialized Reports  
• Coordinate and steer capital expenditure planning  
• Support in key processes such as financial planning, preparation and monthly book closing and regular review meetings with Business 
• Review, tracking and planning of leasing cost 

About The Opportunity

• You will be part of our company’s growth by acquiring new businesses to partner with us 
• You will effectively and efficiently exhaust leads and close deals with target partners by cold calling, fieldwork, virtual presentations, etc.
• Effectively and creatively present foodpanda’s packages to potential partners.
• Work closely with other departments to make sure we have a successful vendor incubation.
• Be the local representative in the area: monitor competitor activities, gather feedback, and provide recommendations to ensure a healthy market share.

What you need to be successful

• Graduate of a Bachelor's degree in business, marketing, mass communication, or related areas are preferred 
• Open for fresh graduates with sales experience gained through internships, but candidates with 2-3 years sales and/or business development experience and strong understanding of Sales Pipeline Management will be prioritized 
• Strong communication skills. Preferably comfortable to speak in both English, Filipino, and in the local dialect in the area.
• Open to do extensive fieldwork.
• Highly motivated to achieve targets, objectives, and key result areas.
• Self motivated team player with a proven ability work in a fast paced environment

Administrative assistants perform general clerical tasks, generally on behalf of a leader in the organization. If you are highly motivated and organized then this might just be the job for you. Day-to-day life as an administrative assistant includes coordinating various calendars, taking phone calls and messages, sending emails, prepping for large meetings and presentations, capturing notes in meetings, and many other related tasks. Assistance in the receiving and reporting areas. Also, in the new project for customer experience check.

We are looking for a Title Examiner to join our strategically awesome team and this could be you! Apply now and be part of our Global Strategic team!

• Ability to multitask and meet deadlines, often while under pressure
• Ability to compose correspondences professionally and concisely
• Strong attention to detail
• Excellent customer service skills
• Ability to work independently and as part of a team
  

Responsibilities:

• Corresponding with Title Companies and/or Law Offices on title related needs
• Working with internal Attorneys and Closers to prioritize files
• Analyzing title documents and legal descriptions of the property
• Examine deeds, deed of trust, liens, judgments, easements and restrictions, etc.
• Determine if there are any underlying title issues that would prevent clear title for Lender
• Additional tasks, projects, or assignments as needed

Locations:

• Bacolod site: Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental

• Mandaluyong site: Paragon Plaza L/G, 162 EDSA, Mandaluyong City, 1550 Metro Manila

To know more about us, you may visit Global Strategic Recruitment Facebook page or visit our website at www.GlobalStrategic.com

About the role

OceanaGold are seeking a suitably qualified, experienced, and reliable Senior Engineer – Project Execution for a fixed term employment (2 years) who will be responsible in the execution and delivery of various projects planned to sustain mining operations and various external projects are completed safely, within an approved budget, and time frame. The role will assist the Section Superintendent in all areas of responsibilities within the section for the Business Services Department. The role will report to the Superintendent – Project Execution.

Key tasks and responsibilities:

• Adherence to OGPI procedures on Health and Safety having a strong commitment to  ensuring safe project execution. 
• Adherence to OGPI Contractor Management Procedures.
• Develop, manage, and lead a team of field engineers. 
• Provide oversight and administration to all projects being undertaken for the mining operations and community projects, this will include basic community infrastructure to major complex builds. 
•  Ensure all approved project construction plans are executed in accordance with specifications, schedule and budget requirements.
• Develop construction methodologies to ensure seamless execution, efficiency, provide scheduling opportunities, and properly manage risks involved in achieving target deliverables.
• Facilitate contingency measures for catch up opportunities to be able to complete projects within a specified schedule.  
• Establish and maintain engineering systems, appropriate checks and balances are in place to ensure procedural compliance and accuracy; and put in place appropriate communication tools to mitigate the risk of miscommunication, re-work, and loss.
• Maintain records of all projects under execution, providing an up-to-date database for management review. 
• Monitor the reporting of workplace incidents and hazards to ensure effective risk mitigation is maintained.
• Assist in the formulation and reviews of the document control system to ensure that applicability and effectiveness is achieved and that the quality is aligned with the OGC’s document control standard
• Timely generation of shift and weekly reports, contractor’s equipment and manpower timesheet verification, variation reports, and;  
•  Work with other departmental personnel, area owners, and end users to deliver the projects to everyone’s satisfaction. 

We're looking for a Channel Strategy Consultant to join our Client Care Operations team. You'll develop and implement channel strategies tailored to our business needs, build strong business relationships, and lead projects to boost operational efficiency and client satisfaction.

Key Responsibilities:

• Channel Strategy:
  • Build and maintain strong relationships with Visa client care organizations.
  • Act as a trusted advisor, providing insights and recommendations to optimize channel strategies.
  • Design and implement effective channel strategies for client care organizations.
  • Analyze processes and suggest improvements to enhance client satisfaction and efficiency.
  • Monitor the performance of strategies to ensure they meet business/client expectations.
  • Adjust strategies based on performance metrics and feedback.
• Project Management:
  • Lead multiple projects simultaneously, ensuring timely delivery aligned with business goals.
  • Coordinate with internal teams and stakeholders for seamless project execution.
  • Chair and participate in meetings for new business requests related to channel opportunities.
  • Validate deployments to ensure releases meet business criteria.
  • Manage pre/post-project testing and coordinate agent-level testing with the contact center.
  • Conduct retrospective reviews for projects and implementations as needed.
• Collaboration:
  • Work closely with cross-functional teams, including marketing, sales, and tech.
  • Communicate effectively with all levels of business/client and internal stakeholders.
  • Partner with Contact Center leaders and teams to identify risks and escalate issues with mitigation plans.
  • Provide thought leadership to managers, supervisors, stakeholders, and developers.
• Strategy:
  • Consider broad strategic issues and articulate their impacts.
  • Improve corporate knowledge and best practices by creating/enhancing documentation and processes.

This is a hybrid role, alternating between remote and office work. You'll be expected to work from the office two days a week, usually Tuesdays and Wednesdays, aiming for 50% office time based on business needs.

Provide expert support and improvements for our primary ERP system, PRONTO, focusing on various modules, including Finance, Project, Supply Chain, and Maintenance Management. Support Philippines / Singapore OceanaGold business units and ensure compliance with policies and standards.

Some key accountabilities include:

• Deliver Level 2 support for PRONTO and its integrations across various functional areas.
• Support various IT Audit processes and lead audit remediation activities as needed.
• Perform User Acceptance Testing (UAT) to ensure quality and usability.
• Adhere to established Change Management processes, including working within a 3 Tier environment and utilising ServiceNow.
• Educate and support key users through training sessions and the provision of appropriate documentation.
• Collaborate with IT teams, including Applications, Engineering, Help Desk, and Corporate, to align on project goals and support needs.

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

The role is responsible for developing, implementing, and maintaining cost controls and/or planning and scheduling functions. The role is expected to have broad knowledge and sufficient experience to analyze and apply technical solutions to challenging project controls issues.

Responsibilities & Duties

Opportunity phase

• Support Go/No Go preparations, forms, and gathering information and process, as directed by the Project Manager.
• Review project controls requirements of RFP/opportunity. Provide or obtain project controls support for proposal deliverables, as appropriate for project complexity.
• Understand proposal pricing approach and support as appropriate. Proficiency with company standard pricing tools and support as required.

Planning phase

• Develop customized Cost/schedule control plans/solutions to provide Project Management and other project team and management with appropriate tools for project cost and schedule control.
• Support PM/Project team/contract administration in managing the contract review process for new contracts, modifications, and job closures. Understand and support or coordinate the insurance verification process as necessary.
• Review contract risk types and deploy methods to identify and develop risk management approaches for projects.
• Manage and oversee financial project issues such as segmentation, work at risk, and revenue recognition during project setup.
• Review scope definition documents and support PM with development of complex Work breakdown structure development (and maintenance during execution), interfacing with Procurement, Engineering, Subcontractors and Finance to support proper job setup for cost and schedule development, progress tracking, risk analysis, client billing.
• Manage the development, updating, and monitoring of schedules and preparing status reports and staffing curves, in alignment with scope of work and resource, including subcontractors and consultants, planned to execute scope.
• Support other Project team/procurement in managing documentation to support procurement of required sub-consultants and vendors
• Develop and review of project cost and revenue baseline, based on above element, on behalf of PM.
• Develop and implement performance measurement and earned value plan and updates during execution. Elevate for review by PM, Project team and other Management staff.
• Understand contractual invoicing requirements. Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with Project Manager.

Execution phase

• Integrate cost and schedule data/baseline with company’s enterprise system, to facilitate Projects financial goals, or oversee this effort.
• Develop key deliverables in preparation for project reviews.
• Review actual costs and commitments, coordinate cost adjustments, and review coding accuracy.
• Identify cost (and schedule as needed) variances, investigate root cause, and develop/execute a correction action plan, as discussed with PM and Project team.
• Lead effort for tracking budget, project costs, labor hours, schedule updates, installed quantities and progress measurements for work to include direct hire and subcontracted work.
• Maintain the planning/scheduling updates, applying engineering, procurement, and construction terminology, concepts, and relationships. Develop and maintain critical path logic networks and bar charts.
• Analyze, evaluate, and forecast current status against an established baseline schedule. Assess the impacts of design or construction changes and schedule slippages. Report schedule status to all levels of project and company management as well as to the Client.
• Accumulate and access historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting, and Estimate at complete development.
• Measure progress and review performance trends. Exposure to progressive performance data and associated concepts and principals.
• Prepare reports, graphs, and charts, to communicate project status.
• Proficiency with company’s financial systems, processes and procedures such as segmentation, work at risk and revenue recognition requirements and processes and be able to align with project status and assist in analyzing and using financial data to identify key project issues.
• May coordinate/review invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff.
• Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.
• Support Project team, with the change control management process and gain insight into rational and importance of change events. Support project with pricing and determining schedule impact of change orders.
• Assist PM with support on gathering information to develop trending, forecasting and estimate to complete process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms.
• May provide guidance, direction and specialized assistance to others in the resolution of project controls problems.

Closeout phase

• Review project scope and determine all contractual deliverables have been met, discuss with PM.
• Coordinate with PM/procurement for closeout of sub-agreements
• Support PM with input of final EAC
• Support with coordination of final invoice as directed.

Job Description:

We are hiring for various client-facing and operational teams with integrated planning and activation capabilities, covering all analog & digital channels including programmatic & biddable platforms.

If you are strong in creatively integrating both traditional and digital elements into the overall media mix while managing the day-to-day planning, buying, implementation, optimization and reporting requirements to meet client objectives, we want to talk to you!

As a Senior Integrated Planner, you will support your Manager in integrated media planning.

Specifically, you will be involved in:

1. Planning

• Partner your Manager to develop media strategy, channel recommendations and prepare the detailed media flowplan
• Brand stewardship and client management
• Acquiring business, consumer, and media insights and translating them into media recommendation
• Defining the strategy, effectively cascading to the team (i.e. to the buying team, digital planning, and even outside agency partners like creatives), and consistently monitoring the performance of the campaign
• Together with the Manager and team leads, drive business and profitability

Octal Philippines Inc. is looking for a talented and driven Business and Systems Analyst to join our innovative team. The successful candidate will play a crucial role in analyzing business needs and system requirements, ensuring that our technology solutions align with organizational goals. You will work closely with both technical teams and business stakeholders, gathering and documenting requirements, analyzing data, and contributing to the design of systems that improve efficiency and effectiveness.

1.           Bachelor’s degree in any course related to Information Technology

2.           At least 2-3 years of work experience related and focused on Business Process Analysis, Systems Analysis, Systems Design and Analysis, Project Implementation and other system development related activities.

3.           Knowledge about any programming language, database, & server application solutions is a huge plus.

4.           Working knowledge of basic IT support services such as: Software and Applications trouble shooting and use of commonly used software products (e.g., MS Office, MS Windows and Internet tools).

5.           Basic Networking Skills.

6.           Working knowledge on basic programming and internet tools (e.g. Web Browsing, FTP, HTTP, HTTPS).

7.           Sound Documentation and Communication Skills.