The role offers a remote work setup. However, all Manila team members are still expected to be flexible reporting onsite based on business needs.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits for each region:

• Non-taxable Allowances
• Paid Time Offs
• HMO and Life Insurance
• Annual Wellness Subsidy

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with one of our Hiring Managers.
• After the hiring manager interview, candidates are expected to take a WFM exam.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Role Information: EN

Studio: KWM

Location: Asia Pacific, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: Hybrid, Remote

Octal Philippines Inc. is on the lookout for a dedicated Business Analyst to enhance our growing team. In this role, you will be responsible for identifying business needs, analyzing processes, and developing solutions to optimize performance across the organization. You will collaborate closely with stakeholders to gather requirements, conduct thorough analyses, and ensure that our systems align with business objectives. Your contributions will directly impact the efficiency and effectiveness of our operations.

• Analyze business requirements document, and seek-approval from end user
• Collaborate on project team on completion of deliverables. Facilitates meeting of EMR vendor and company's end-user
• Conduct testing prior to endorsement to end-users. Conducts initial investigation prior to endorsements to EMR vendor
• Document design and resolution to test findings

Qualifications:

• Bachelor's degree in Information Technology, or a related field.
• Minimum of 3 years of experience in business analysis or project management.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Experience with data analysis tools and methodologies.
• Excellent verbal and written communication skills.
• Understanding of system development life cycle (SDLC) and Agile methodologies.

• Health Insurance
• Standard Statutory Benefits
• Allowance

Wrist Service Center is looking for a Senior Project Manager who will play a pivotal role in driving our operational excellence initiatives and helping us achieve new milestones. You will steer our projects toward success and contribute to further development of Wrist Ship Supply in the years to come. You will be guiding our organization through complex operational and organizational changes, with a focus on engaging and managing stakeholders effectively. As Senior Project Manager, you must be adept at working within and across different cultural contexts, ensuring that projects are executed with sensitivity to diverse perspectives, practices and priorities. You must be a proactive leader with a people-oriented mindset.  This role demands self-assurance, a results-driven mindset, and the ability to independently manage and overcome a variety of challenges. You must possess a strong personal drive, a deep commitment to the success of the business, and high standards of achievement in every project you undertake.

What you'll be doing:

• Plan, implement, anchor and Lead global Change Management Projects in close collaboration with global procurement, sales, and regional divisions to drive operational and organizational transformations.
• Lead and guide Cross-Functional Teams fostering strong collaboration and synergy to ensure the successful delivery and implementation of projects.
• Identify, mitigate, and resolve risks during project implementation. Address potential resistance to change and develop effective and sustainable solutions to overcome obstacles.
• Build and maintain strong relationships with stakeholders ranging from frontline to C-level, ensuring their engagement and commitment throughout the project lifecycle.
• Assure effective communication about project goals, progress, bottlenecks and outcomes to stakeholders at all levels.
• Facilitate Impactful Training Programs that empower employees affected by change initiatives, ensuring a smooth transition and the acquisition of necessary skills.

What we're looking for:

• Bachelor’s degree in any relevant field
• 1+ years certifications within project management frameworks
•  
• 10+ years of proven experience in project management
• 10+ years of proven experience in change management
• Experience in showing case different successful project deliveries ranging from strategic to operational projects.
• Strong leadership and management capabilities with a people-centric approach
• Able to build strong cross-collaboration fostering ownership and accountability widely in the organization
• Strong stakeholder management and communication skills
• Exceptional time management and organizational skills
• Excellent English language skills, both written and spoken
•  
• Pragmatic Problem-Solver: Able to devise practical solutions to complex issues having a people centric an inclusive approach.
• Trust-Based and can navigate within an organization founded on mutual trust.
• Collaborative Team Player and can works effectively across diverse organizational functions and levels.
• High performer where you proactively drive initiatives and are able to operate beyond conventional frameworks.
• Self-Motivated Risk-Taker that demonstrates self-starting behaviour, motivation, and a result-oriented approach that embraces calculated risks.
• Resilient Under Pressure: You Remain composed, positive and solution-oriented in high-pressure situations.
• Must be flexible with working hours to accommodate global operations
• Must be willing to travel

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set-up: Hybrid, Flexible schedules

The IT Project Manager facilitates seamless information exchange and bridges the gap between local and global operations covering both local operations in ANZ and global interactions with the Group. This role ensures the effective management of ANZ IT and digital projects, budgets, financial forecasting, and the application of Agile and Waterfall methodologies to align project execution with business goals. Additional responsibilities include IT assets management, continuous service improvement and monthly reporting.

Role purpose:

1. Agile & Waterfall Methodologies: Implementing and managing projects using both Agile and Waterfall methodologies, tailoring the approach to best fit the project's needs.
2. Project Management: Coordinating all aspects of project management, including planning, execution, Risk & issues management, dependencies, ensuring all project phases are executed efficiently and effectively and initiation to closure
3. Planning & Forecasting: Developing comprehensive project plans, and forecasts, aligning them with organisational goals and ensuring their successful execution.
4. Financial Forecasting: Predicting future financial trends, preparing financial forecasts, and providing insights to support decision-making processes.
5. Budget Management: Overseeing project budgets, ensuring financial resources are allocated effectively, and managing expenditures to stay within budgetary constraints.
6. Asset Management: Managing IT assets, including hardware and software, ensuring they are utilized effectively, maintained properly, and tracked accurately.

We have an opportunity you cannot miss if you are a relationship builder, with a solutions-focused mindset, and the gravitas to drive/own your pipeline and grow our region from Now to Next!

The Business Development Consultant will play a significant role in influencing and increasing the sales pipeline for AGS’s Workforce Solutions. This position works closely with APACx Business Development Teams to create a targeted strategy for outreach to prospective clients for introductory meetings.

The main focus of this role is to engage with executives and decision-makers through multiple networking channels, build strategic messaging that aligns with prospective clients, and qualify leads for new business opportunities.

This role is measured by booking prospective meetings, outbound activity, and generating opportunities associated with a new client.

Responsibilities:

• Use prospecting strategies to lead initial outreach to prospects via phone, email, and social media channels
• Identify innovative ways to connect with and qualify prospects within regional target accounts
• Schedule initial discovery meetings to identify the customer’s needs
• Determine the prospect's use and interest in MSP, RPO, Direct Sourcing, and Procurement Solutions.
• Partner with the Lead Management Team to identify key contacts to move beyond the gatekeeper within the organization.
• Align with strategic partners to uncover new targets including Operating Companies, Vendor Management Systems, and Staffing Suppliers.
• Establish robust professional networks through LinkedIn and other channels
• Proactively research and document critical industry and client information
• Attend Conferences as needed to drive relationship-building and engagement with potential clients
• Develop and maintain detailed activity reporting through Salesforce documentation of all sales-related activity.
• Maintain an active presence on LinkedIn to share company posts/activities/white papers/ podcasts

As an End-User Helpdesk Agent, you will be primarily responsible for providing frontline user management and customer support. The End-User Helpdesk Agent efficiently provides support to customers, is a flexible problem-solver, and is confident at providing solutions. You investigate if you do not have enough information to resolve customer inquiries and complaints. At the same time, you are patient, empathetic, and very communicative with others. The End-User Helpdesk has at least basic computer skills and the capacity to stay focused in a busy work environment. The service runs 24 x 7.

Key Tasks and Responsibilities:

• Process User Management/UMT worklist requests within SLA
• Provide updates to the Sponsors, Implementation Managers, and other relevant teams on the creation/maintenance of all client-supported product accounts.
• Follow strict instructions on the creation/update of all client-supported product accounts as specified on Helpdesk Briefs/Communication Plans for each trial.
• Communicate with the Sponsor via email regarding issues on the creation/maintenance of all supported products and follow up on resolutions in a timely fashion and ensure communication is accurate both verbally and in writing.
• Ensure that all data is entered/updated correctly in the CRM system.
• Perform database system performance reporting tasks.
• Root Cause Analysis ticket owner for alerts and errors generated by the various products supported.
• Complete QC activities for User Management activities completed by other Helpdesk Administrators
• Complete Site Allocation for all client-supported product Users in a timely fashion.
• Escalate promptly to Shared UM TL any issues with the completion of User Management or compliance with SLA.
• Ensure compliance with customer Data Privacy and Security Policy
• Perform other administrative tasks as required.

Skills/Attributes Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical:

• Good working knowledge of Microsoft Office tools (Word, Excel, OUtlook, etc.)
• Computer and Internet-savvy
• Call/Contact Center ticketing tools, i.e., Zendesk, Salesforce (or similar CRM platform)
• Call/Contact Center call management tools, i.e., Avaya, 8x8 (or similar) is advantageous

Behavioral:

• Positive and enthusiastic personality and approach to work
• Ability to take right decisions, strong sense of ownership and accountability
• Ability to apply creativity to resolving problems
• Organized, accurate, with ability to multi-task
• Excellent written and verbal communication
• Willing to lean new skills and grow with the company

Qualifications:

• At least High School diploma or equivalent
• User Management or Data Entry experience for at least 1 year
• Previous experience in SSC/BPO and Customer Service is nice to have
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels

As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.

We also reward of our staff with great benefits including:

• Competitive compensation packages
• HMO/Medical and dental coverage
• Life insurance
• Non-taxable allowances
• Night differential
• And much much more!

This role will work in our Device and Product Group supporting New Product Introduction (NPI) of our state-of-the-art GaN semiconductor devices as well as other engineering projects. This experienced semiconductor product NPI engineer will work in a cross functional role that involves the ownership of new products from concept to qualification. The role requires coordinating activities across multiple departments (R&D, Design, Epitaxial, Fabrication, Assembly, Test and Reliability, etc.).
 

Description

• Lead the NPI process and coordinate the power device products definition, design, fabrication, testing and qualification, taking them from tape-out to production release.
• Work closely with the marketing, sales, engineering and manufacturing teams to develop NPI plans.
• Negotiate schedules to align with resources and customer requirements.
• Track and communicates status, key results, risks, and problems to all stakeholders to ensure alignment of priorities. Schedule and run design review activities.
• Monitor and analyzes testing and qualification results to write engineering reports.
• Drive root cause investigations of performance and qualification issues.
• Own and support other engineering projects

About Igloo 

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo’s innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimize and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent. 

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritize teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role 

The Sr. Commercial Manager at Igloo will be instrumental in strengthening and expanding Igloo’s presence as a leading provider of digital insurance solutions in Southeast Asia. With a dual focus on managing existing client relationships and sourcing new business partners, this role ensures that Igloo’s innovative insurance products meet the evolving needs of businesses and consumers. The ideal candidate will leverage their expertise to deepen relationships with current partners while actively identifying and onboarding new partners to drive Igloo’s mission of making insurance accessible and affordable for all.

Job Responsibilities 

Account Management & Partner Relationship Growth

• Serve as the primary point of contact for existing clients and partners, nurturing relationships to maximize satisfaction, loyalty, and retention.
• Understand each partner's goals and collaborate closely with them to identify opportunities for upselling, cross-selling, and expanding their use of Igloo’s digital insurance solutions.
• Work with internal teams, including product, marketing, and compliance, to ensure seamless delivery of Igloo’s services and a positive partner experience.
• Regularly assess partner performance, providing insights and solutions to enhance their experience with Igloo’s offerings and drive mutual growth.
• Lead renewal discussions and negotiate terms that support both partner objectives and Igloo’s commercial goals.

New Business Development & Partner Sourcing

• Identify and develop new business opportunities, focusing on strategic partnerships that align with Igloo’s mission to make insurance accessible, affordable, and inclusive.
• Conduct market research to build a pipeline of potential partners who can benefit from Igloo’s digital insurance solutions, such as lifestyle protection, e-commerce insurance, and device protection.
• Present Igloo’s product suite to prospective clients, demonstrating how solutions like device protection, extended warranties, and loan protection can add value to their business and customers.
• Collaborate with prospective partners to structure agreements and negotiate terms that create long-term value and growth for both parties.
• Stay informed on industry trends, competitor activity, and evolving customer needs to guide business development strategies.

Cross-functional Collaboration

• Collaborate closely with the Head of Commercial to align on commercial strategies that support both existing and new partnerships.
• Coordinate with Igloo’s product, operations, marketing, and finance teams to tailor solutions that meet partner requirements, ensuring operational efficiency and compliance.
• Engage in cross-functional projects that enhance Igloo’s ability to deliver seamless and effective insurance solutions across various markets.
• Facilitate smooth communication and project coordination between departments to support partner onboarding and optimize ongoing account management.

Reporting & Performance Tracking

• Track and evaluate performance across both account management and new business initiatives, using data-driven insights to optimize strategies and decision-making.
• Prepare and deliver regular updates to the Head of Commercial, highlighting partnership growth, key achievements, challenges, and emerging opportunities.
• Establish and monitor KPIs related to account management and business development, ensuring alignment with Igloo’s broader commercial and strategic objectives.

• Bachelor’s degree in Business, Marketing, Finance, or a related field; experience in the insurance, fintech, or tech industries is preferred.
• 5+ years of experience in account management, business development, or sales, with a demonstrated focus on client relationship management and business growth.
• Deep understanding of the insurance industry and digital solutions, ideally with experience in insurtech or related fields.
• Proven track record in managing and expanding client relationships, as well as in identifying and securing new business opportunities.
• Strong communication, negotiation, and presentation skills, with an ability to connect effectively with diverse audiences.
• Highly collaborative, with experience working across teams and departments to deliver integrated solutions.
• Strong organizational skills and an analytical mindset, with the ability to handle multiple accounts and projects simultaneously.

• Comprehensive Health Coverage: HMO coverage starting Day 1, with free coverage for up to 2 dependents.
• Financial Rewards: 13th-month pay to ensure fair and rewarding compensation.
• Career Growth Opportunities: Annual performance appraisal to recognize achievements and support professional development.
• Inclusive Work Environment: Be part of a dynamic team committed to innovation and collaboration.
• Leave Benefits: Competitive leave policies to support work-life balance.
• Continuous Learning: Opportunities to enhance skills through training and development programs.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 4

About the Role:

We are looking for a skilled IT Analyst (Portfolio Management) to join our team. In this role, you will be responsible for overseeing and optimizing the IT project and program portfolio to ensure alignment with organizational strategies and objectives. You will collaborate with stakeholders to evaluate project performance, prioritize initiatives, and maximize the value delivered by IT investments.

Key Responsibilities:

Portfolio Management

• Assist in maintaining and managing the IT project portfolio, ensuring alignment with organizational goals.
• Support the prioritization and selection of projects based on strategic value, risk, and resource availability.
• Monitor and evaluate the performance of ongoing projects and programs within the portfolio.

Data Analysis and Reporting

• Develop and maintain dashboards, metrics, and reports to provide insights into portfolio performance and resource utilization.
• Analyze data to identify trends, risks, and opportunities for optimization.

Stakeholder Collaboration

• Work closely with project managers, business units, and leadership to ensure portfolio objectives are understood and achieved.
• Facilitate regular reviews of the IT portfolio to assess progress and adjust priorities as needed.

Process Improvement

• Identify areas for improvement within the portfolio management process and recommend solutions.
• Support the implementation of tools and methodologies to enhance portfolio visibility and decision-making.

Governance and Compliance

• Ensure portfolio management practices comply with organizational policies and standards.
• Assist in establishing and maintaining portfolio governance frameworks.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT portfolio management, project management, or a related field.
• Familiarity with portfolio management tools and software (e.g., Microsoft Project, ServiceNow, Planview).
• Technical Skills:
• Strong analytical skills with experience in data analysis and reporting tools (e.g., Power BI, Excel).
• Understanding of project and program management methodologies (e.g., Agile, Waterfall).
• Basic knowledge of IT systems and architecture.
• Soft Skills:
• Excellent communication and presentation skills.
• Strong organizational and multitasking abilities.
• Ability to collaborate effectively with cross-functional teams and senior stakeholders.
• Certifications (preferred):
• Project Management Professional (PMP).
• Portfolio Management Professional (PfMP).
• ITIL Foundation Certification.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are seeking a dedicated and results-driven Project Manager to lead and manage projects from initiation to completion. The Project Manager will be responsible for ensuring projects are delivered on time, within budget, and meet the specified requirements. This role requires strong leadership, organizational, and communication skills to manage cross-functional teams, track project progress, and communicate effectively with stakeholders.

Key Responsibilities:

Project Planning and Execution

• Lead the planning, execution, and delivery of multiple projects simultaneously.
• Define project scope, goals, deliverables, and timelines in alignment with business objectives.
• Develop detailed project plans, including schedules, resources, and budgets.
• Monitor project progress and adjust plans as needed to meet changing requirements and deadlines.

Team Leadership and Collaboration

• Lead, motivate, and manage project teams, ensuring that team members are clear on their roles and responsibilities.
• Foster a collaborative team environment to ensure high performance and commitment.
• Ensure timely delivery of project milestones, managing resources effectively to achieve project objectives.

Stakeholder and Client Management

• Maintain regular communication with project stakeholders, including senior management, clients, and vendors.
• Present project updates, risks, and recommendations to stakeholders, ensuring alignment and transparency.
• Build and maintain positive relationships with clients, understanding their needs and ensuring their satisfaction.

Risk and Issue Management

• Proactively identify project risks and issues, developing mitigation strategies to address them.
• Resolve conflicts and obstacles that may arise during the course of the project.
• Ensure that issues are documented, tracked, and communicated to relevant stakeholders.

Quality Assurance and Compliance

• Ensure that project deliverables meet quality standards, business requirements, and customer expectations.
• Oversee the implementation of quality control processes, ensuring compliance with industry standards and internal guidelines.
• Conduct post-project evaluations to identify areas for improvement and implement best practices.

Budget and Resource Management

• Manage project budgets, including cost estimation, tracking expenditures, and ensuring projects are delivered within financial constraints.
• Allocate resources effectively and monitor resource utilization throughout the project lifecycle.
• Negotiate with vendors and contractors to ensure that project resources are available and meet budgetary requirements.

Skills:

• Education: Bachelor’s degree in Project Management, Business Administration, or a related field.
• Experience:
• 5-8 years of experience in project management, with a successful track record of delivering complex projects.
• Experience managing cross-functional teams and stakeholders at all levels.
• Experience working in [specify industry, if needed, e.g., IT, construction, finance].
• Technical Skills:
• Strong understanding of project management methodologies (e.g., Agile, Waterfall, Scrum).
• Proficient in project management software (e.g., MS Project, Jira, Asana, Trello).
• Experience with budget management, resource planning, and scheduling tools.
• Soft Skills:
• Excellent leadership, decision-making, and problem-solving skills.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work under pressure, handle multiple priorities, and meet deadlines.
• High attention to detail and organizational skills.
• Certifications (preferred):
• Project Management Professional (PMP).
• Agile Certified Practitioner (ACP).
• PRINCE2 Foundation/Practitioner.

Qty : 3

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 3

About the Role:

We are seeking a detail-oriented IT Analyst (Project Finance) to join our team. This role focuses on managing financial aspects of IT projects, including budgeting, forecasting, and cost tracking. You will work closely with project managers, finance teams, and stakeholders to ensure accurate financial planning, reporting, and control throughout the project lifecycle.

Key Responsibilities:

Financial Planning and Budgeting

• Assist in preparing project budgets, ensuring alignment with organizational goals and available resources.
• Develop financial models to support project decision-making and resource allocation.
• Monitor budget performance, highlighting variances and providing actionable insights.

Cost Tracking and Reporting

• Track project expenditures, ensuring they remain within approved budgets.
• Prepare regular financial reports, dashboards, and forecasts for stakeholders.
• Ensure accurate allocation of costs to specific projects and programs.

Risk Management and Compliance

• Identify and mitigate financial risks associated with IT projects.
• Ensure compliance with financial policies, regulations, and standards.
• Support audits and financial reviews related to IT projects.

Collaboration and Stakeholder Engagement

• Work with project managers to understand financial needs and constraints.
• Partner with finance teams to align project financials with overall business objectives.
• Provide financial insights to stakeholders to support project planning and prioritization.

Process Improvement

• Identify opportunities to enhance financial management processes for IT projects.
• Support the implementation of tools and systems to improve cost tracking and reporting.

Qualifications and Skills:

• Education: Bachelor’s degree in Finance, Accounting, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in project finance, IT finance, or a related role.
• Familiarity with financial systems and software (e.g., SAP, Oracle Financials).
• Technical Skills:
• Strong analytical and financial modeling skills.
• Proficiency in tools such as Excel, Power BI, and project management software.
• Basic knowledge of IT project methodologies (e.g., Agile, Waterfall).
• Soft Skills:
• Excellent communication and presentation skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to work collaboratively with cross-functional teams.
• Certifications (preferred):
• Certified Management Accountant (CMA).
• Project Management Professional (PMP).
• ITIL Foundation Certification.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are seeking an experienced IT Analyst (Change Management) to join our dynamic team. The successful candidate will play a key role in ensuring the smooth implementation of IT changes within our organization, minimizing disruption and maximizing user adoption. You will work closely with cross-functional teams to plan, execute, and monitor change initiatives in alignment with organizational goals.

Key Responsibilities:

Change Management

• Coordinate and manage IT change requests, ensuring all changes are evaluated, tested, and implemented effectively.
• Analyze the impact of IT changes on business operations, identify risks, and propose mitigation strategies.
• Develop and maintain change management policies, procedures, and documentation.
• Act as a liaison between IT teams and stakeholders to ensure alignment and clear communication regarding change initiatives.

Process Optimization

• Identify and recommend process improvements to enhance change management effectiveness.
• Conduct post-implementation reviews to evaluate the success of changes and gather feedback for future improvements.

Collaboration and Communication

• Work with project managers, business analysts, and technical teams to ensure successful integration of IT changes into existing systems.
• Provide training and support to users impacted by IT changes.

Monitoring and Reporting

• Monitor the progress of change initiatives and prepare regular reports for senior management.
• Maintain a change management database or system to track changes and maintain audit compliance.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT change management, business analysis, or a related role.
• Proven experience in coordinating complex IT change initiatives.
• Technical Skills:
• Familiarity with ITIL frameworks and best practices.
• Proficiency in change management tools (e.g., ServiceNow, Jira).
• Basic understanding of IT systems, infrastructure, and software development lifecycle (SDLC).
• Soft Skills:
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Certifications (preferred):
• ITIL Foundation Certification.
• Prosci Change Management Certification or equivalent.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are seeking a talented and motivated Business Intelligence Developer to join our team. The successful candidate will be responsible for designing, developing, and maintaining BI solutions to transform data into actionable insights. You will work with large datasets, design interactive dashboards, and support decision-making by providing key business metrics and reporting solutions.

Key Responsibilities:

BI Solution Development

• Develop, design, and maintain Business Intelligence solutions, including dashboards, reports, and analytics tools using BI platforms such as Power BI, Tableau, or similar.
• Translate business requirements into technical specifications and create solutions that meet business needs.
• Integrate multiple data sources, ensuring accuracy and efficiency in data loading, processing, and visualization.
• Design and implement data models, cubes, and complex queries for analysis and reporting.

Data Analysis and Reporting

• Analyze large datasets and present data-driven insights in a clear and concise manner.
• Develop and maintain data pipelines, ETL (Extract, Transform, Load) processes to integrate data from various sources.
• Create automated and ad-hoc reports for internal teams, providing actionable business insights.
• Design and generate interactive dashboards and visualizations that allow users to explore business data dynamically.

Data Quality and Governance

• Ensure data quality by implementing data validation checks, improving data integrity, and performing regular audits of BI solutions.
• Work closely with data governance teams to ensure that BI solutions adhere to data management standards and regulatory requirements.
• Collaborate with IT and business teams to define data sources, data definitions, and other data governance standards.

Performance Optimization and Troubleshooting

• Optimize BI solutions for performance, ensuring they handle large volumes of data efficiently and generate reports within required timeframes.
• Troubleshoot and resolve data issues, performance bottlenecks, and report inconsistencies.
• Recommend and implement improvements to data processing workflows, visualization strategies, and BI solution performance.

Collaboration and Stakeholder Engagement

• Collaborate with business analysts, project managers, and stakeholders to gather requirements and ensure BI solutions meet their needs.
• Provide training and support to end-users in using BI tools and interpreting reports.
• Communicate effectively with non-technical stakeholders, explaining complex technical concepts in a user-friendly manner.

Continuous Improvement and Innovation

• Stay up-to-date with the latest trends, tools, and technologies in BI and data analytics.
• Explore new ways to improve BI tools, reporting processes, and overall data strategy within the organization.
• Identify opportunities for automation and process improvement to streamline data management and reporting workflows.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field.
• Experience:
• 3-5 years of experience in Business Intelligence development, data analysis, or a related role.
• Hands-on experience with BI tools like Power BI, Tableau, Qlik, or similar.
• Strong knowledge of data modeling, ETL processes, and database management.
• Experience with SQL, including complex queries, joins, and optimization.
• Familiarity with programming languages like Python, R, or others used in BI development is a plus.
• Technical Skills:
• Proficient in BI tools (Power BI, Tableau, Qlik, etc.) and data visualization best practices.
• Strong experience with SQL databases (e.g., SQL Server, Oracle, MySQL) and data integration tools.
• Understanding of data modeling, OLAP, OLTP systems, and relational database structures.
• Experience with ETL tools and frameworks (e.g., SSIS, Talend, Informatica).
• Knowledge of cloud-based BI platforms (e.g., Azure, AWS, Google Cloud) is a plus.
• Soft Skills:
• Strong analytical and problem-solving abilities.
• Excellent communication skills, both written and verbal, with the ability to present complex data insights to non-technical stakeholders.
• Ability to work collaboratively in a fast-paced, cross-functional team environment.
• Detail-oriented with a focus on accuracy and data integrity.
• Certifications (preferred):
• Microsoft Certified: Data Analyst Associate (Power BI).
• Tableau Desktop Specialist or Certified Associate.
• AWS Certified Data Analytics or similar certifications.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are seeking an organized and detail-oriented Project Planner/Scheduler to manage project timelines, schedules, and resource allocation. The role will focus on creating and maintaining project schedules, ensuring that milestones are met on time and within scope. You will work closely with project managers, teams, and stakeholders to track project progress and adjust plans as necessary to ensure successful project delivery.

Key Responsibilities:

Schedule Development and Management

• Develop, maintain, and update detailed project schedules, including setting project milestones and deadlines.
• Coordinate with project managers to ensure that project schedules are accurate, realistic, and aligned with project goals.
• Monitor project progress, adjusting schedules as needed to ensure timely completion of deliverables.
• Identify any potential scheduling conflicts or resource constraints and proactively recommend adjustments.

Resource Allocation and Coordination

• Work with project teams to allocate resources efficiently, ensuring the right people and tools are available when needed.
• Monitor and manage resource utilization across multiple projects to ensure optimal use of resources.
• Track resource availability and adjust plans accordingly to prevent delays or resource shortages.

Progress Tracking and Reporting

• Track project milestones, deliverables, and critical paths to ensure projects remain on schedule.
• Prepare and provide regular status reports to project managers and stakeholders, highlighting any delays or issues.
• Use scheduling software to generate progress reports and timelines for project reviews and decision-making.

Risk and Issue Management

• Identify potential scheduling risks, such as delays or bottlenecks, and work with the project team to mitigate these risks.
• Provide input on corrective actions for projects that are falling behind schedule or facing delays.
• Ensure that risks and issues are documented and escalated to project managers when necessary.

Collaboration and Stakeholder Management

• Communicate regularly with project managers, team members, and stakeholders to ensure alignment on schedules and deliverables.
• Assist in coordinating with external vendors or contractors to meet scheduling requirements and deadlines.
• Ensure that any changes to project scope or schedule are documented and communicated to all relevant parties.

Quality and Compliance

• Ensure that scheduling practices and project timelines comply with internal processes, standards, and regulations.
• Support project managers in ensuring the overall quality of the project by keeping the schedule on track and minimizing delays.

Qualifications and Skills:

• Education: Bachelor’s degree in Project Management, Engineering, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in project scheduling, planning, or coordination.
• Experience with project scheduling tools (e.g., Primavera P6, MS Project, or similar tools).
• Previous experience working on large-scale or complex projects is a plus.
• Technical Skills:
• In-depth knowledge of project scheduling principles and techniques.
• Proficient in project management software (e.g., MS Project, Primavera P6, or other scheduling software).
• Strong proficiency in Microsoft Excel and other reporting tools.
• Soft Skills:
• Excellent organizational and time-management skills.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Effective communication skills, both written and verbal.
• Problem-solving and critical-thinking abilities.
• Certifications (preferred):
• Project Management Professional (PMP) or Associate in Project Management (CAPM).
• Primavera P6 or MS Project certification.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 9

About the Role:

We are seeking a proactive and detail-oriented Coordinator Change Management and Training to support the planning, execution, and administration of change management and training programs within the organization. This role will focus on ensuring that employees are effectively prepared for change initiatives through structured training programs, clear communication, and successful implementation of change processes. You will work closely with various teams to manage change efforts and enhance organizational adaptability.

Key Responsibilities:

Change Management Support

• Assist in planning and implementing change management strategies and activities to ensure smooth transitions during organizational changes, such as process improvements, system upgrades, and structural changes.
• Support the development and execution of communication plans to inform employees of changes, expectations, and benefits.
• Collaborate with stakeholders to identify the impact of changes on business units and teams, ensuring proper support and resources are provided.
• Track and report on the progress of change management initiatives, ensuring that milestones and timelines are met.
• Support change agents and managers in implementing change management processes, including training, communication, and feedback collection.

Training Program Development and Delivery

• Coordinate and deliver training programs to help employees develop the skills and knowledge needed to successfully adapt to changes within the organization.
• Collaborate with subject matter experts and managers to create customized training content related to change initiatives, including new processes, systems, tools, or roles.
• Organize and schedule training sessions, ensuring availability of resources such as trainers, venues, and materials.
• Track and monitor employee participation in training sessions and ensure that all relevant personnel are trained and certified as required.
• Administer evaluations and surveys after training sessions to assess effectiveness and gather feedback for continuous improvement.

Documentation and Reporting

• Maintain detailed records of change management activities, training sessions, employee participation, and feedback.
• Prepare regular reports on training progress, employee engagement, and the effectiveness of change management initiatives.
• Develop and update training manuals, guides, and other instructional materials to ensure clear and accurate documentation of change processes and training content.
• Ensure that all documentation is kept up-to-date and stored in compliance with organizational standards.

Stakeholder Communication and Collaboration

• Act as the point of contact for employees regarding change management and training activities, answering questions and providing support as needed.
• Collaborate with HR, leadership teams, and other departments to align change management and training efforts with organizational goals.
• Facilitate regular meetings with project teams, department heads, and change leaders to update on change progress, challenges, and support needs.
• Assist in fostering a culture of continuous learning and adaptation through effective communication and training programs.

Training Needs Analysis and Planning

• Conduct assessments to identify training needs related to change initiatives and gather feedback from employees and managers on existing knowledge gaps.
• Work with leadership teams to prioritize training needs and create a development plan for affected employees.
• Assist in designing learning paths and recommending resources to improve skillsets and support professional development during organizational changes.

Continuous Improvement

• Gather feedback from employees and stakeholders to continuously improve change management and training programs.
• Stay updated on best practices, tools, and trends in change management and training methodologies.
• Recommend new training technologies, techniques, or approaches to enhance employee learning experiences.

Qualifications and Skills:

• Education: Bachelor’s degree in Business Administration, Human Resources, Organizational Development, Education, or a related field.
• Experience:
• 2-4 years of experience in change management, training coordination, or a related role within an organizational setting.
• Experience working with change management frameworks and methodologies (e.g., ADKAR, Prosci).
• Knowledge of training delivery methods, such as instructor-led, e-learning, and blended learning approaches.
• Familiarity with organizational change efforts, such as system upgrades, process changes, or restructures.
• Technical Skills:
• Proficiency with learning management systems (LMS), training software, and collaboration tools (e.g., MS Office Suite, Google Workspace).
• Strong knowledge of project management tools to track and manage change initiatives and training schedules (e.g., Asana, Jira, Trello).
• Understanding of employee engagement and communication platforms to facilitate training and change communication (e.g., Slack, Microsoft Teams).
• Soft Skills:
• Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Strong communication skills, both written and verbal, with the ability to explain complex ideas in a clear and concise manner.
• Ability to work collaboratively across departments and foster relationships with stakeholders at all levels.
• Empathetic and adaptable to organizational dynamics and change efforts.
• Proactive problem-solving skills, with the ability to address challenges and provide solutions during change initiatives.
• Certifications (preferred):
• Change management certifications (e.g., Prosci Change Management Certification, Certified Change Management Professional - CCMP).
• Training and development certifications (e.g., ATD Certification, Certified Professional in Learning and Performance - CPLP).

Your Responsibilities 

The Business Information Research (BIR) Lead will oversee a group of BIR analysts who are responsible for the creation and maintenance of RepRisk’s datasets, with a focus on companies and infrastructure projects, which are vital inputs to the RepRisk® ESG Risk Platform. The BIR Lead will oversee the team’s development, ensuring performance standards are met, supporting the overall goal of establishing Manila as the centre of excellence for dataset management. 

The BIR Lead will focus on the development and well-being of the team, while setting out individual roadmaps for the group’s future with the company and is expected to be a conduit for process improvements and strategic decisions. The BIR Lead is also expected to collaborate with other divisions and Department Heads located in Asia, Europe, and North America in support of strategic projects and the company’s overall goals. 

As a key player in our dynamic team

• You work closely with the Head of BIR and other BIR Leads to ensure that requests from internal and external clients located across Asia, Europe, and North America are processed in a timely and accurate manner 

• You ensure team members are taking ownership of all incoming requests/projects and supporting their successful and timely completion by coordinating, planning, and organizing the long-term and day-to-day task distribution of the team 

• You support and contribute to the BIR teams development by conceptualizing, developing, and innovating processes in terms of quality and efficiency gains,  through the use of technology or other strategies 

• You help institute quality control mechanisms to ensure comprehensive and accurate coverage, as well as timely maintenance, of RepRisk’s datasets focused on companies and infrastructure projects, including structure and relationships (subsidiaries, affiliates, etc.) and associated corporate actions resulting from M&As, spin-offs, reorganizations, and other corporate actions 

• You coach team members effectively and set an example when it comes to data integrity, purposeful, open and solution oriented communication, as well as performance monitoring and professional and personal development  

• You represent the BIR team in weekly Business Information Research Council meetings while proactively sharing acquired knowledge and contributing to corresponding projects on a regular basis 

About You  

Do you have a strong interest in environmental, social, and governance issues?  Do you love working with data, attention to detail, and looking for multiple sources to validate your research? Do you strive for operational excellence and productivity? Are you very reliable and do you meet the high-quality standards of a premium product?  Do you have excellent English writing and communication skills with an analytical mindset coupled with critical thinking?  Furthermore, are you a resourceful problem-solver who can cooperate well with different departments? Are you not satisfied with the status quo and constantly think of ways to improve and develop as an individual? Do you have a willingness to learn new processes and technologies?  Are you a team player with the ability to deliver agreed upon tasks within deadlines?  Are you open to challenge and develop yourself though training and self-study?  Do you drive for results and deliver on agreements, bringing tasks to a successful conclusion? 

If the answer is YES and you love to work as hard as you play - this might be the perfect role for you! 

Your Responsibilities  

As a RepRisk® Junior Business Information Analyst, your focus is the creation and maintenance of RepRisk’s datasets focused on companies and infrastructure projects which are vital inputs to the ESG Research, Products, and Sales departments through the RepRisk® ESG Risk Platform.  Part of your responsibilities would include matching client company records that were not automatically matched to the RepRisk database by our internal tools.  You will also be responsible for the accuracy and maintenance of entities in the RepRisk database by performing scheduled reviews, cleanups, and special projects. The position will also expose you to other special tasks as needed.  The work includes analysis, data management and quality control, as well as encoding and clerical tasks. 

This role will report directly to the Business Information Research Team Leads in the Manila office.  Moreover, you will: 

• Create and maintain RepRisk’s datasets focused on companies, NGOs, infrastructure projects, etc. associated with environmental, social, and corporate governance issues 

• Research, validate and encode relevant data, assuring the quality of entity level information before entering it into the RepRisk database in accordance with RepRisk standards 

• Responsible for the accurate, timely and comprehensive updates of RepRisk’s datasets including structure and relationships (subsidiaries, affiliates, etc.) and associated corporate actions resulting from M&As, spin-offs, reorganizations, and other corporate actions 

• Match client-provided entities with the entities in the RepRisk database 

• Work with the Business Information Research Leads and other Business Information Research Analysts to ensure projects are completed in timely manner   

• Extract entity information using proprietary tools for entity matching 

• Be assigned as “point person” to oversee different projects/tasks and assist other Analysts  

• Perform other ad hoc tasks as needed 

Our team is looking for an Outbound Sales Representative and this could be you! Apply now and start your career journey with us!

Responsibilities:

• Conduct outbound emails and calls to engage dentists and generate interest in our products.
• Provide additional collateral and information to prospects to facilitate decision-making.
• Proactively follow up with leads after sending collateral to secure sales call appointments.
• Schedule and coordinate handoffs to the client’s Sales Representatives, ensuring seamless transitions.
• Maintain accurate and up-to-date records of leads, calls, and follow-ups using CRM tools or spreadsheets.
• Meet or exceed key performance indicators (KPIs), including call volume, email engagement, and appointment setting targets.
• Collaborate with the sales and marketing teams to refine messaging and outreach strategies.

• Proven experience in outbound calling, preferably in a sales or business development capacity.
• Excellent verbal and written communication skills, with the ability to engage and persuade.
• Familiarity with lead management tools such as Excel or CRM platforms (Salesforce, HubSpot, etc.).
• Aggressive and self-driven attitude with a focus on achieving results.
• Preferred but not mandatory: experience in outbound sales for medical devices or dental-related products.

Who are we?   

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.  

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.   

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.  

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.  

Who you are 

We are on the hunt for a Project Manager who thrives on meeting and exceeding our customers' expectations, particularly in the delivery and implementation of our HCM suite.

In this role, you'll take charge of successfully delivering complex software projects, all while adhering to defined scopes, timelines, and budgets. Leading cross-functional teams and juggling multiple projects will be part of your daily routine, with a strong emphasis on efficiency, quality, and profitability.

Your skills in planning, execution, and stakeholder engagement will be vital in achieving outstanding results for our clients. By providing customised workforce management solutions, you'll be instrumental in establishing Humanforce as a reliable partner.

What you will do 

• Project Delivery: Ensure our projects reach completion on schedule and within budget, guiding the journey from the exciting kick-off to the triumphant go-live moment.
• Customer and Stakeholder Engagement: Maintain regular communication with our customers, managing their expectations and ensuring satisfaction. Collaborate with sales teams, consultants, and stakeholders for seamless project delivery while uncovering new service opportunities.
• Resource and Team Management: Partner with internal colleagues to effectively allocate resources, ensuring successful project execution and any necessary customisations.
• Process Improvement and Quality Assurance: Lead efforts to refine processes for enhanced project outcomes, focusing on key performance indicators like timelines, utilisation rates, and customer feedback.
• Risk Management and Compliance: Proactively identify and manage potential project risks, ensuring compliance with regulations and internal procedures while escalating significant risks as necessary.
• Financial Management: Oversee project budgets, identify cost-saving opportunities, and ensure ongoing financial accountability.
• Change Management: Develop change management plans that guide our clients through new system implementations, making transitions as smooth as possible.
• Post-Implementation Support: Oversee support after implementation, manage escalations, and conduct project reviews to enhance our future processes.
• Continuous Learning: Stay abreast of the latest industry trends and share insights to improve project delivery and promote team development

What you'll need 

• Demonstrated expertise in managing multiple software implementation projects simultaneously.
• Strong grasp of software project management principles and methodologies. Certification of PRINCE2 or other relevant project management certifications, such as PMP or Agile, is highly desirable.
• Exceptional communication, presentation, and customer engagement skills.
• Ability to work independently while maintaining a keen eye for detail and employing critical thinking.
• Robust organisational and time management capabilities.
• Effective problem-solving skills, with the ability to make informed decisions in a fast-paced, dynamic environment.
• Proven track record in researching information effectively and applying it to practical challenges.
• Driven to deliver results and achieve meaningful outcomes.  

Some 'nice to haves'

• Experience in WFM, payroll, or CRM software, alongside MS SQL, is highly regarded. 
• Proficiency in a second language, such as French, Italian, or Spanish, is greatly valued.

Our values   

• We are bold   

• We are all in   

• We are customer obsessed   

• We do what we say   

• We are good humans   

Our approach to flexibility   

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.  

Benefits  

• A flexible working environment   

• The opportunity to be part of a fast-growing tech company    

• A focus on development with access to Go1  

• Paid time off and Quarterly Wellbeing Days    

• Employee talent referral scheme (know great people, be rewarded)    

• A fun and friendly culture working with passionate and talented people    

• A work environment where you can genuinely improve the world of work!  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.   

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant 

Job Title: Executive Assistant with Social Media Management Skills

Location: Fully-Remote

Employment Type: Full-time

Schedule: 9:00am - 5:00pm EST (tentative)

We are seeking a proactive and organized Executive Assistant with experience in social media management to support our client's executive team and manage their social media presence. This role requires a detail-oriented, tech-savvy professional who can manage executive schedules, assist in project coordination, and maintain our social media platforms. If you have excellent organizational skills, experience in content creation, and enjoy handling both administrative tasks and digital marketing, we’d love to hear from you!

Responsibilities

Executive Support

• Manage and coordinate daily schedules, appointments, and travel arrangements.
• Prepare meeting agendas, take minutes, and handle follow-up tasks.
• Assist with email and communication management, responding on behalf of executives when needed.
• Coordinate projects, ensuring timely progress and updates.

Social Media Management

• Develop and execute social media strategies aligned with brand objectives.
• Create, curate, and schedule content across platforms (Instagram, Facebook, LinkedIn, Twitter, etc.).
• Monitor social media channels for engagement and respond to comments and inquiries.

Requirements

• Experience: Proven experience as an Executive Assistant and Social Media Manager.
• Skills: Proficiency in social media platforms and management tools (e.g., Hootsuite, Buffer).
• Communication: Strong verbal and written communication skills.
• Organizational Skills: Ability to prioritize and manage multiple tasks with attention to detail.
• Technical Skills: Proficient in Microsoft Office Suite and Google Workspace; knowledge of design tools (Canva, Photoshop) is a plus.

• Weekly Pay
• Work-From-Home Opportunities
• Easy Hiring Process
• Negotiable Salary, depends on the experience

Job Summary:

The Head of Business Excellence is responsible for driving operational excellence across the organization by overseeing governance, process compliance, service reviews, and audits. This role ensures that all functions, including product development, project implementation, maintenance support, and back-office operations, adhere to high standards of process efficiency, compliance, and service quality. The Head of Business Excellence will also lead continuous improvement initiatives to enhance processes and deliver greater value to the business.

Key Responsibilities:

1. Process Management and PCQA (Process Compliance Quality Assurance):

• Help function heads to identify, develop, implement, and maintain standardized processes. Functions include software product development, project implementation delivery, software maintenance & support, infrastructure, finance & accounting, HR, admin, and sales.
• Ensure process compliance with defined processes, industry standards, best practices, and regulatory requirements.
• Monitor process adherence and conduct regular service reviews to identify gaps or areas for improvement.
• Collaborate with cross-functional teams to embed process governance and compliance in day-to-day operations.

2. Service Reviews and Audit Oversight:

• Lead regular service reviews to assess the service maturity of all functions against industry standards and best practices.
• Identify gaps and risks as result of reviews.
• Ensure that corrective actions are taken in a timely manner and monitor their effectiveness.

3. Business Excellence and Continuous Improvement:

• Drive a culture of continuous improvement across the organization by identifying opportunities to streamline processes, enhance quality, and improve service delivery.
• Collaborate with leadership and department heads to implement best practices that enhance operational efficiency and business performance.
• Evaluate the effectiveness of existing processes and introduce new strategies or technologies that improve productivity, reduce costs, and enhance customer satisfaction.
• Champion process innovation and operational excellence initiatives across all teams, fostering a mindset of continuous value creation.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Business Administration, or  related fields.
• Experience: Minimum of 10 years of experience in various process and governance roles such as process improvement, PMO, CMMi, PCQA, audit, or business excellence roles.
• Desired Certifications: Relevant certifications in CMMi, ITIL, COBIT, quality management, PMP, Agile, SAFE, process governance, or continuous improvement methodologies (e.g., Lean Six Sigma, PMP).

Skills and Competencies:

• In-depth understanding of process governance, service reviews, and audit practices.
• Process Governance: Expertise in developing and maintaining governance frameworks across multiple business areas.
• Audit and Compliance: Strong background in conducting service reviews and audits to ensure compliance with standards and regulatory requirements.
• Operational Excellence: Proven ability to drive continuous improvement and embed a culture of excellence in service delivery.

• Government Mandated benefits (SS, Pag-Ibig, Philhealth)
• 13th Month
• Vacation/Sick Leave
• Emergency Leave
• Statutory Leave
• HMO

Join us on November 8, 2024 at 9 AM onwards for our Onsite Career Fair! This is your chance to explore job opportunities with our company and receive a P20,000* signing bonus when you get hired!

We are looking for talented individuals to join our #StrategicallyAwesome team! Head over to Mandaluyong Site

Paragon Plaza Lower Ground Floor, 162 EDSA, Mandaluyong City June 22, 2023 starting at 9 AM onwards.

Available Positions:

- Data Entry Specialist

- Accountant

- Accounting Analyst

- Back Office Associate

- Quality Assurance

Send your resume to careersevent@globalstrategic.com

Don't miss out on this extraordinary career fair experience! Take the first step towards your dream job with us.
See you there!

#GlobalStrategicHiring #JoinOurTeam #OneDayHiringEvent #CareerOpportunities #GlobalStrategic

I. Description

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Salary Range: Up to $2,200 per month, Based on Skills and Experience

Work Schedule: 40 hours per week, with core hours between 9 AM – 6 PM EST or 8 AM to 5 PM EST

Locations: Remote, open to candidates in Colombia and Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

Our client offers personalized financial planning and investment management services, primarily targeting high-income women and couples. Their approach focuses on empowering clients through education, offering unbiased, fee-only advice. With a Certified Financial Planner® at the helm, they specialize in managing complex financial situations, ensuring that clients can achieve their wealth-building goals efficiently and confidently.

Role Overview:

The Operations Associate role is responsible for overseeing daily operations, providing high-level assistance to the CEO, managing client and partner communication, and supporting marketing and sales initiatives. This role requires a balance of operational efficiency, organizational skills, and effective communication across various business units.

Your Impact:

This position is vital in ensuring smooth daily operations and executive support, enhancing client relationships, and driving growth through marketing and sales support. By streamlining processes and managing key communication, the role significantly contributes to overall business efficiency and success.

Key Responsibilities:

1. Operations Support:

• Manage daily operations to ensure efficient workflow across multiple business units.
• Streamline processes using tools like Google Spreadsheets and Zapier to enhance operational efficiency.
• Monitor project progress, report on milestones, and suggest continuous improvements.

2. Executive Assistance:

• Provide high-level support to the CEO, including complex calendar management, travel arrangements, and handling confidential information.
• Schedule and coordinate meetings across multiple time zones and stakeholders.
• Prepare meeting materials, reports, and presentations.

3. Client & Partner Communication:

• Serve as the primary point of contact for clients and external partners.
• Draft and review correspondence, presentations, and other key documentation.
• Ensure timely communication and follow-up on client inquiries.

4. Marketing & Sales Support:

• Assist in the development and implementation of marketing strategies.
• Manage CRM and outreach tools to support lead generation and client onboarding.

Immediate tasks anticipated for the candidate to fully own on week 1:

• Get acquainted with the team and understand the company’s mission and values.
• Schedule introductory meetings with key team members and stakeholders.
• Take full ownership of the CEO's calendar and begin handling complex scheduling.
• Organize and manage digital files, presentations, and other project materials.
• Begin supporting ongoing initiatives, including tracking and consolidation.

Must-Have:

• Strong organizational skills to manage multiple tasks like operations, executive assistance, and client communication.
• Basic knowledge of automation tools like Zapier to streamline processes.
• Experience in financial services or a related industry with a solid understanding of financial processes.
• Proficient in CRM systems for managing client and lead data.
• Excellent written and verbal communication skills to interact with clients, partners, and internal teams.
• Familiarity with project management tools to track and coordinate tasks effectively.
• Ability to handle sensitive and confidential information with discretion.

Nice-to-Have:

• Tech Savviness
• Experience working with remote teams.
• Bilingual proficiency in Spanish.
• Experience with Trainual.com
• Experience supporting marketing or sales efforts, especially with CRM and outreach tools.

Compensation Package:

• Competitive Salary: Up to $2,200 per month, Based on Skills and Experience
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

WHAT IS YOUR ROLE

As the HR Business Partner, you will manage the day-to-day HR Operations of your assigned Clients. You will manage the administration of the human resources practices, procedures, and programs. You originate and lead HR practices and objectives that will provide an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity, goal attainment, and the ongoing development of a superior workforce. You coordinate the implementation of services, practices, and HR projects through the People Experience Advocates, and assist and advise company managers about Human Resources issues.

 WHAT WILL YOU DO

• Assist with the development and administration of programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.
• Prepares periodic reports for management, as necessary or requested
• Maintain in-depth knowledge of the roles and responsibilities of the client team and continuously create and implement programs that support the team members’ growth and development, as well as address performance gaps
• Assist with the implementation of the performance management system, which includes performance development plans (PDPs) and other development programs.
• Ensure that the people's experience (lifecycle) is executed properly by all stakeholders.
• Assist with the development of human resources policies for the company concerning employee relations.
• Partner with management to communicate Human Resources policies, procedures, programs, and laws.
• Recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
• Participate in the conduct of investigations when employee complaints or concerns are brought forth.
• Assist with the implementation of company safety and health programs.
• Assist with employee communication and feedback through such avenues as company meetings, suggestion programs, employee satisfaction surveys, newsletters, employee focus groups, and one-on-one meetings.
• Represent the People Experience team in meetings requiring consultation, provide guidance, and ensure that HR is up to date with relevant information
• Helps in culture building particularly in embracing our Core Values and practicing on what a Boldranian should be

YOU HAVE…

• Bachelor's/College Degree in Human Resources, Psychology, or a related field
• 4-5 years HR Generalist or Business Partnership experience, preferably in the BPO industry
• Extensive knowledge of PH labor laws
• Experience using BambooHR is highly desirable
• Willingness to specialize in labor law and employee relations
• Intermediate skills in cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications

YOU HAVE...

• Bachelor's/College Degree in Human Resources, Psychology, or a related field
• 4-5 years of HR Generalist or Business Partnership experience, preferably in the BPO industry
• Extensive knowledge of PH labor laws
• Experience using BambooHR is highly desirable
• Willingness to specialize in labor law and employee relations
• Intermediate skills in cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• Philhealth Coverage

Our team is looking for a Virtual Assistant and this could be you! Apply now and start your career journey with us!

The Role

As a Virtual Assistant, you'll be the frontline of our operations. You'll handle incoming calls, emails, and chats, providing exceptional service and support. Your role will include triaging customer inquiries, documenting interactions in our CRM, and ensuring data accuracy across systems. Your ability to multitask and communicate effectively will be key in helping us maintain high standards and deliver outstanding service.

• Should be comfortable using technology and eager to learn new tools
• Strong written and verbal communication skills
• Attention to detail and commitment to accuracy
• Able to handle multiple tasks in a fast-paced environment
• Previous experience in customer support is required
• Experience in the colleting/billing industry is required