NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

At First Gen we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are continuously searching for talent who are driven, empowered, and passionate about making a positive difference in the world.

We provide employees with ample opportunities and resources that enable them to perform at their best, contribute value, and help us achieve our Mission of “forging collaborative pathways for a decarbonized and regenerative future.”

First Gen wants you to be good at your job and be successful at it.  To this end, we will invest in your professional and personal growth by providing you with the right tools to effectively carry out your role as well as learning and development opportunities to advance your career.

Key Responsibilities:

1. Project Planning, Scoping, Contracting and Implementation

Performs a wide range of support and facilitation functions to help accomplish project development activities from project scoping to project implementation, such as

• a. Providing inputs for Terms of Reference(TOR), Employer Requirements(ER) and Invitation to Tender(ITT), as applied

• b. Conducting site visits

• c. Assisting in the shortlisting of firms, tendering, evaluation and selection of contractors and consultants

• d. Assisting in the preparation of contractor agreements

• e. Supporting the management of contractor/consultant performance of works by reviewing submissions and compliance with the contract terms and conditions finalization of the project contract.

2. Legal and Regulatory Compliance

• a. Provides inputs in completing the documents necessary for securing permits and licenses (agencies, LGU’s, etc.) to support legal and regulatory compliance and ensure each project is properly authorized prior to implementation

3. Stakeholder Engagement and Presentations

• a. Support conduct of project presentations, information and education campaigns (IEC) and stakeholder engagement sessions

Qualification Requirements:

• Graduate of Engineering Course (Civil, Electrical, Mechanical)

• Professional License/Certifications - Licensed Engineer

• At leat 5 years of experience.

At First Gen we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are continuously searching for talent who are driven, empowered, and passionate about making a positive difference in the world.

We provide employees with ample opportunities and resources that enable them to perform at their best, contribute value, and help us achieve our Mission of “forging collaborative pathways for a decarbonized and regenerative future.”

First Gen wants you to be good at your job and be successful at it.  To this end, we will invest in your professional and personal growth by providing you with the right tools to effectively carry out your role as well as learning and development opportunities to advance your career.

Responsibilities:

• Perform general clerical and administrative support, which includes general office tasks such as but not limited to handling mail, drafting correspondences, preparing reports and presentations, maintaining and archiving records, taking minutes and drafting meeting reports, assisting in preparation of departmental budgets to meet the needs of the team.
• Assist the team in communicating with candidates throughout the recruitment process and provide updates.
• Gather and upload documents in the HR system, ensuring completeness of the necessary documents.
• Provide a variety of business services such as arranging meeting room reservations, assist in the set-up and logistics for related events, functions and activities.
• Perform administrative control activities such as monitoring and processing of requisitions, ensure timely payment of invoices, monitor contracts and other similar tasks.

Qualifications:

• Bachelor's Degree
• At least 3 years work related experience
• Preferably with experience in handling HR systems

• Establish business relations with clients over email, social networks, and phone.

• Identify appropriate individuals within the targeted organizations.

• Follow up on leads and conduct research to identify new potential prospects.

• Help the Business Development Manager build and cultivate professional relationships by initiating communications and keeping in touch with potential clients.

• Manage data for existing and new clients in the database.

• Responsible for the Business Development Manager’s communication with clients, during her absence. 
• Meet with potential customers to understand their businesses and needs in order to create proposals that meet their objectives.
• Research competitor products and services to identify opportunities for products or services that are different from existing offerings in the market.
• Coordinating sales calls, meetings, presentations, and other activities with other members of the team.
• Conducting market research on products or services to identify opportunities for growth in specific markets.
• Drafting correspondence such as letters, emails, and proposals to clients.
• Reviewing contracts with clients to ensure compliance with company policies.
• Directly contacting potential clients to introduce the business and arrange meetings with executives.
• Developing new leads through networking and relationship-building with prospective clients.

• Good command of English, both written and spoken 
• Computer literacy (standard Office applications) 
• Knowledge of additional language would be highly advantageous 
• Knowledge of customer service principles and business correspondence experience (preferred) 
• Well-organized, attentive to details , and customer oriented. 

• 13th-month pay
  HMO upon regularization
• Paid leaves upon regularization