Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back-office support and customer performance reporting. Client Services includes the Rules and Compliance function, which supports the structural foundation of the Visa Payments network. 

Rules and Compliance ensures the safety, security and integrity of the payment system and supports Visa clients in the development of their electronic payments business. 

Specifically, the Rules and Compliance team establishes and enforces common interoperable rules and standards for our products and services by which clients must operate their Visa programs. 

Role:

This is an individual contributor operational role, to provide support with respect to creating and implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa. The jobholder will help coordinate important programs promoting the integrity of Visa transactions. The position will be primarily accountable for investigating Visa Rule violations in relation to Marketplace, Cross Border Acceptance, Digital Wallet, Merchant Category Code, Crypto, Merchant Data Quality, Dynamic Currency Conversion, Minimum Approval Rate, Fraud Reporting, Visa Direct and / or various other new or existing compliance programs, as well as developing detailed data analyses to support these programs. Programs managed by this role may change over time based on Visa’s Compliance needs. The role will manage internal and external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and process escalation where appropriate to the Rules and Compliance senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.

The role works independently under limited supervision. The compliance issues are often difficult and mildly complex in nature. The role may help coordinate wider projects, delegate tasks and review other staff work within the function.

Essential Functions:

The role will ensure that clients are compliant to the rules; monitor, investigate and validate the compliance status of Clients and, where necessary, pursue corrective and negotiated action.  The primary focus is to bring Clients into compliance with proactive compliance program rules. The role is also responsible for negotiating compliance action plans with Clients, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client’s businesses and the feasibility of suggested remedial action.

The role is responsible and accountable for:

• Ensuring Clients are compliant with the rules and monitoring, investigating and validating the compliance status of Clients and, where necessary, pursuing corrective and negotiated action with the Clients to bring them into compliance. 
• Creating analysis of transaction data and various research to identify non-compliant activity or trends.
• Tracking and control of Compliance actions plans as submitted by Clients and ensuring they are tracked to resolution.
• Managing internal and external relations within the context of compliance enforcement (non-compliance assessments) and processes escalating where appropriate to the Rules and Compliance senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.
• Providing prompt, accurate responses to questions about proactive compliance program rules.
• Ensuring all management information statistics and performance criteria and trends relating to Compliance processing are collated, analyzed, published and fed back to team members to help define the compliance strategy for Visa Inc. globally and regionally.
• Participating in the development and execution of activities and programs aimed at improving Client and/or internal satisfaction.
• Establishing and maintaining relationships with Clients and other entities as it relates to the responsibilities of the Rules and Compliance team; participating in activities in relation to inquiries or action plans as required.
• Interacting with Clients and Visa Inc. Sales Account Executives / CS Account Managers to ensure Client understanding and compliance with the Visa Rules
• Execution of Rules and Compliance procedures, as developed and updated over time as the function progresses.
• Management of multiple compliance actions with Business Function owners at any one time and prioritizing as appropriate.
• Assisting in the definition and creation of yearly strategy and plans to support the relevant compliance programs.
• Provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to telephone or written inquiries and / or proposed Client or Third Party Administrator activities, and as a full project team member for assigned projects as required.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The HR Business Partner (HRBP) is responsible for aligning people and business objectives with key stakeholders and employees for foodpanda. In this role, you will provide People expertise and counsel to management covering a full range of HR disciplines including organizational effectiveness, employee relations, performance management, career development, compensation, and workforce planning.

You will report to the HRBP Manager and work closely with other functions to plan, manage, and deploy the people agenda and programs including workforce planning, culture, and engagement initiatives.

Responsibilities

• Implements people strategy  on the assigned vertical and respective business priorities
• Provide expert HR guidance 
• Lead projects on productivity, performance,  engagement, and retention in the assigned business priorities 
• Analyze trends and metrics with the People and Culture Team
• Resolve complex employee relations issues and address grievances
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention
• Support management in the preparation of development plans to ensure ready later talents are prepared for future opportunities

OceanaGold currently has a unique opportunity for a highly experienced and motivated Superintendent – Mine Planning to join our Didipio Mine in the Philippines. This role is crucial in supporting the delivery of technical support to the mine operations spanning mine engineering, business improvement, long-term mine planning, short-term mine planning and survey whilst ensuring adherence to the highest standards of health, safety, environmental and social performance.

This is an amazing opportunity to leverage from your extensive operational experience in underground international hard rock mine, leading technical mine improvement initiatives that will improve safety and maximize value and in doing so have a material impact on our flagship Didipio operations. This role will preferably be FIFO from Australia. A strong background in operational excellence, executing innovative solutions and continually improving underground technical performance will ensure your success in this challenging and highly rewarding senior role. 

The Project Manager manages a diverse range of technical Information Technology (IT) projects. The management of projects, typically (but not exclusively) involving the development and implementation of business processes to meet identified business needs, acquiring and utilizing the necessary resources and skills, within agreed parameters of cost, timescales and quality.

The role is also responsible for the planning, management and delivery of new capabilities and system enhancements and delivering these in accordance with the approved project scope and consistent with Pilmico’s Project Management Methodology (PPMM). Within the SFIA profile, the Project Manager must demonstrate Level 4 responsibilities, i.e. Enable on the competencies outlined.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

This position does not require programming or engineering experience, but a good aptitude for understanding and using Web technology is essential. The ideal candidate is someone who is comfortable around technology and software and has an eagerness to learn

About the team:

As a Business System Analyst I for IdP Cloud Implementations, you will act as a project coordinator, implementation consultant, business analyst and systems administrator to help onboard customers, provide support to internal stakeholders and connect applications to IdP Cloud, a centralized, Cloud-based identity management system that provides authentication, authorization, user management and single sign-on (SSO) to a multitude of FIS applications. This is an exciting position that will have you interacting with different lines of business across the company, and across different areas of financial services.

What you will be doing:

• Providing general project support and status updates for ongoing initiatives

• Providing configuration support for new and existing tenants in IdP Cloud

• Manage new tenant creation requests

• Supporting the release cycle by performing basic feature validation to confirm things are set up correctly

• Providing administrative support during quarterly upgrade/maintenance activities

• Providing administrative support for weekly patching activities

• Troubleshooting customer issues from the administration console

• Assisting with the configuration and testing of new SSO projects

• Responding/reacting to support requests from the lines of business, adhering to our internal SLA

• Liaising with the help desk team leaders for minor support requests (suspensions, OTP resets, etc.)

• Properly communicating ticket status to users and stakeholders, including senior leaders

• Performing regular maintenance of user lists

• Providing general system administrative duties

What you bring:

• Minimum 3 years of relevant experience

• Must be willing to work on a Hybrid Setup (Twicea week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Stations, EDSA)

• Will be on 8am to 5pm PH shift but must be amenable to shifting hours and working graveyard shift (supporting US based clients).

• On call responsibility outside shift is normally expected on weekends and most of the time once a month only.

• College Undergraduates and Non-Bachelor Degree holders with relevant work experience are welcome to apply

• High proficiency in Microsoft Excel

• Working knowledge of standard SSO protocols (SAML/OIDC) would be preferred, but not required

• Solid verbal and written communication skills-- you'll be communicating to large audiences.

• Customer-focused-- we aim to please!

• Ability to manage multiple projects/activities concurrently-- you thrive in chaos!

• General technical acumen-- you know how the Web works.

• High comfort-level with new technologies/concepts-- we're constantly innovating.

• This position may require occasional late night or weekend work. Occasional travel may also be required (this is very rare.)

• Bachelor’s degree in computer science or information systems or the equivalent combination of education, training, or work experience.

What we offer you:

• A competitive salary and benefits

  Great workspaces with dedicated and motivated colleagues

  A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team with a major client and must be a self- motivated, proactive, and out-of-the-box thinker.

What you will be doing:

Working on a major project with a key client you will be involved in:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Conducting tests to ensure changes made by programmers are correct.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

What you will need:

• At least 10 years of experience as Business Systems Analyst for software implementation or configuration projects.

• Experience with Payments and Banking softwires

• Sound Knowledge of the financial services industry with experience in switching and payments, including knowledge of the AS2805 or ISO8583 standards

• An understanding of the end-to-end systems development life cycle

• A relevant tertiary qualification in computer science or IT, or significant proven equivalent work experience

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Enhance your skillset in the Payments industry and work with a leading Fintech firm.

• Flexible working arrangement and working schedule

• Conductive and collaborative work environment and perform a role on a regional capacity

• Competitive salary and benefits including medical insurance and employee share scheme

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

In a Project Management – Professional Services role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

What you will be doing:

• Plans and coordinates all aspects of  projects from initiation through delivery.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Identifies needed resources for projects, defines and assigns major project roles.

• Creates project charters to identify project scope, critical success factors, risks, etc.

• Manages the project work plan and holds the team and project resources accountable to variances in budget and hours.

• Possess thorough understanding of estimation, letters of agreement, master service agreements, staffing model, average bill rates and cost structure by level.

• Working with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Managing project risk and assisting with problem resolution.

• Serving as liaison between technical and non-technical teams.

• Other related duties as assigned.

What you will need:

• Overall 10 years of solid Project Management experience for Information Technology and/or Financial Services.

• Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles.

• Flexibility with the working arrangement. As this would be an end-to-end project manager role, we would require candidates to be open working across Asia Pacific with clients around this region.

• Advanced skills with project management software.

• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

Additional Bonus:

• Project Management experience for Reconciliation Systems Implementation projects is a big plus.

• Managing the budget for different contract types. Experience with T&M and fixed fee projects would be a huge bonus in this role.

• Familiarity with FIS Data Integrity Manager (formerly IntelliMatch)

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

 About the role: 

As a Project Manager, you’ll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests.    

What you will be doing: 

• Works individually or within a team on technology business consulting projects to meet specific client requirements.

• Serves as liaison between end-users and consultants during consulting projects. Researching client needs, analyzing trends and best practices and creating detailed program specifications  

• Devising procedures to achieve greater efficiencies and solve complex technical problems.  

• Assessing available technologies and recommending solutions. 

• Expertly researches and documents client needs, technology or regulations related to system design, enhancement and acquiring hardware or software that will impact multiple platforms and/or applications.

• Defines product scope, objectives and requirements. Defines specifications and data models for product development and testing.

• Creates detailed specifications from which programs will be written.

• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures.

What you will need:   

• At least 10 years of experience with Project Management, P&L Analysis, Project Financials and Resource Management

• Must have worked in a capital markets environment (banks) or with financial services vendors handling banking clients

• Background in managing project implementations of Treasury Systems 

• Must have hands-on project management experience and must have been in the role of a dedicated project manager, responsible for delivering end-to-end Treasury projects for clients 

• Must be flexible with the working arrangement. Depending on the client, selected candidates should be open reporting onsite to a local client; work remotely or do business travel if assigned to clients overseas.

• In-depth knowledge of Financial Services products and services.

• Advanced knowledge of multiple end-to-end project implementation life cycles, i.e., waterfall, agile, hybrid, iterative and other modern approaches to project implementation  methodologies

• Advanced knowledge of the tools, techniques and principles used in application development in objective-oriented development or other relevant technology

•  Proficiency in quality management methods, tools and technologies

Bonus if you have: 

• Background with Quantum, Integrity Treasury Systems

• Project Management Certification is a plus.

  What we offer you: 

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Competitive salary and benefits with day 1 HMO Coverage. 

• Retirement fund upon regularization

• Exposure to clients and stakeholders for local and regional clients across Asia Pacific (day shift only). Working arrangement would be dependent on the project.

• Further enhancement of product knowledge specific to Treasury System.

• Diverse and collaborative atmosphere and be exposed in a Regional capacity and be part of a Regional Project Management team. 

• Professional and personal development resources

• Possible travel opportunities by year 2025

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Responsible for all aspects of assigned technical projects. Projects may be focused on development of new or upgraded products and services, internal information system-specific projects that may involve development or enhancement of internal applications, technology integration and/or infrastructure environment build-out, delivery by service teams for outsourced solutions to external clients or delivery of new or enhanced products and/or services to improve customer satisfaction through use of technology.

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.
• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
• Identifies needed resources for projects, defines and assigns major project roles.
• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
• Assigns and monitors work of project team providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.
• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.
• May manage the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.
• May include customizing base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
• Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.
• Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.
• Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
• May directly oversee employees assigned to manage specific project that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
• May work at client sites from time to time requiring some travel.
• Other related duties assigned as needed.

What you bring :

• Minimum of 8 years’ experience required.

• Experience on most of these types of projects but focus should be on 1-4.

1. SDWAN

2. Migration Network Hardware Refresh

3. Network Application (Upgrade, Integration, Deployment)

4. Voice: Cisco / 8x8 Cloud Calling 

5. Infrastructure / Network  (Deployment, Consolidation, Refresh)

6. Voice: Cisco / 8x8 Cloud Calling

7. CoS

8. Managed Security Services

9. Cloud Migration

10. CITRIX

Nice to have skills/tools/experience/certification : 

1. Project Management Certification (Prince2, SAFE, PMP, Etc.)

2. PM Tools experience

3. JIRA

4. Planview

5. SNOW

6. Microsoft Project

7. Microsoft office tools

•Bachelor’s degree in computer science, management information systems or business administration or the equivalent combination of education, training, or work experience. PMP (Project Management Professional) certification may be required.
• Extensive knowledge of project management standards, processes, procedures and guidelines
• Knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)
• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
• Knowledge of financial services industry
• Knowledge of company’s products and services
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum
• Demonstrated skill in managing project budgets and timelines
• Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
• Excellent analysis, problem-solving, team, conflict management and time management skills
• Excellent verbal and written communication skills
• Ability to interact effectively with executive level clients
• Ability to set clear expectations, manage team performance and build high morale among team members
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team with a major client and must be a self- motivated, proactive, and out-of-the-box thinker.

What you will be doing:

Working on a major project with a key client you will be involved in:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Conducting tests to ensure changes made by programmers are correct.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

What you will need:

• At least 10 years of experience as Business Systems Analyst for software implementation or configuration projects.

• Experience with Payments and Banking softwires

• Sound Knowledge of the financial services industry with experience in switching and payments, including knowledge of the AS2805 or ISO8583 standards

• An understanding of the end-to-end systems development life cycle

• A relevant tertiary qualification in computer science or IT, or significant proven equivalent work experience

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Enhance your skillset in the Payments industry and work with a leading Fintech firm.

• Flexible working arrangement and working schedule

• Conductive and collaborative work environment and perform a role on a regional capacity

• Competitive salary and benefits including medical insurance and employee share scheme

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Bring:

• Must have skills/tools/experience: Knowledge and work experience in ITIL, specifically in Incident and Problem Management processes. Call leadership skills. Problem and Decision Making skills. Good written and verbal communication skills.

• Nice to have skills/tools/experience: ITIL V4 certification. Knowledgeable in ServiceNow ticketing tool.

• At least 5 years relevant experience in Incident and Problem Management

• Must be willing to work on a Hybrid setup (up to twice a week). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• Must be willing to work on a 4x11 rotating shift; Could have on-call responsibilities, depending on business requirement. Core business hours – 8AM to 5PM CST.  

• Non-Bachelor's Degree holders and College Undergraduates with relevant experiences are welcome to apply

• Strong knowledge of issue resolution and escalation practices

• Knowledge of FIS products and services

• Broad knowledge of IT infrastructure

• Ability to apply analysis and creative thinking when solving problems and conflict

• Ability to provide acute attention to detail

• Ability to communicate effectively to all levels within the organization

• Ability to manage multiple incident tasks simultaneously

• Conflict resolution and facilitation skills

• Decision making ability within specified parameters

• Independent and collaborative decision making

• Skilled at identifying and implementing process improvements

• Ability to effectively establish and maintain relationships across the organization

• Solid business acumen and an awareness of business implications of decisions

• Demonstrated skill in timely, proactive, responsive follow-through on deliverables

• Ability to organize tasks and priorities effectively and under minimal supervision

• Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions

What You Will Be Doing:

• Manages global incidents across multiple data center environments to protect production systems critical to business success.

• Ensures contractual service level agreements are met in support of client and company mission-critical business requirements.

• Works across a wide array of product lines and engages various levels of management on a day to day basis.

• Develops, coordinates and promotes incident and problem management activities across the entire enterprise and takes responsibility for effective functioning of these processes across organization.

• Provides immediate response and coordination aimed at minimizing the duration of service interruptions.

• Makes decisions regarding real-time incident resolution activities and selecting client situations for executive & management escalation updates.

• Acts as a liaison between the business and technology teams for high severity incidents (priority 1 and 2 spanning across the entire enterprise and escalates as appropriate.

• Maintains trend data and metrics related to incidents and problems for clients and executive reporting.

• Recommends and documents departmental standards and procedures.

• Consults with other teams on proper integration and correlation of the incident and problem management process and their respective areas.

• Ensures effective and rapid response to major incidents.

• Reviews and recommends, as appropriate, changes to support processes to ensure continuous improvement of the incident and problem management process.

• Facilitates daily, weekly and monthly tactical meetings as well as creates incident reports as determined by business and technology needs.

• Compiles the enterprise post incident report and works with various teams in root cause analysis process to determine cause of incident.

• Other related duties assigned as needed.

What We Offer:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country
• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives
• Strategize with our restaurant partners  for the continuous growth of their foodpanda orders
• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpanda
• Serve as the SPOC for escalations from our restaurant partners
• Ensure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

This position does not require programming or engineering experience, but a good aptitude for understanding and using Web technology is essential. The ideal candidate is someone who is comfortable around technology and software and has an eagerness to learn

About the team:

As a Business System Analyst I for IdP Cloud Implementations, you will act as a project coordinator, implementation consultant, business analyst and systems administrator to help onboard customers, provide support to internal stakeholders and connect applications to IdP Cloud, a centralized, Cloud-based identity management system that provides authentication, authorization, user management and single sign-on (SSO) to a multitude of FIS applications. This is an exciting position that will have you interacting with different lines of business across the company, and across different areas of financial services.

What you will be doing:

• Providing general project support and status updates for ongoing initiatives

• Providing configuration support for new and existing tenants in IdP Cloud

• Manage new tenant creation requests

• Supporting the release cycle by performing basic feature validation to confirm things are set up correctly

• Providing administrative support during quarterly upgrade/maintenance activities

• Providing administrative support for weekly patching activities

• Troubleshooting customer issues from the administration console

• Assisting with the configuration and testing of new SSO projects

• Responding/reacting to support requests from the lines of business, adhering to our internal SLA

• Liaising with the help desk team leaders for minor support requests (suspensions, OTP resets, etc.)

• Properly communicating ticket status to users and stakeholders, including senior leaders

• Performing regular maintenance of user lists

• Providing general system administrative duties

What you bring:

• Minimum 3 years of relevant experience

• Must be willing to work on a Hybrid Setup (Twicea week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Stations, EDSA)

• Will be on 8am to 5pm PH shift but must be amenable to shifting hours and working graveyard shift (supporting US based clients).

• On call responsibility outside shift is normally expected on weekends and most of the time once a month only.

• College Undergraduates and Non-Bachelor Degree holders with relevant work experience are welcome to apply

• High proficiency in Microsoft Excel

• Working knowledge of standard SSO protocols (SAML/OIDC) would be preferred, but not required

• Solid verbal and written communication skills-- you'll be communicating to large audiences.

• Customer-focused-- we aim to please!

• Ability to manage multiple projects/activities concurrently-- you thrive in chaos!

• General technical acumen-- you know how the Web works.

• High comfort-level with new technologies/concepts-- we're constantly innovating.

• This position may require occasional late night or weekend work. Occasional travel may also be required (this is very rare.)

• Bachelor’s degree in computer science or information systems or the equivalent combination of education, training, or work experience.

What we offer you:

• A competitive salary and benefits

  Great workspaces with dedicated and motivated colleagues

  A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients. Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

Our Why 

Datacom works with organizations and communities across Australia and New Zealand to make a difference in people’s lives and help organizations use the power of tech to innovate and grow. 

About the Role (Your Why)  

The Workforce Optimization team is responsible for several outsourced projects and services for some of our biggest clients in Datacom. We have a bigger purpose—not only are we focused on delivering awesome business outcomes, but we are also thinking, planning, and taking action on revolutionizing the technology industry!

The Workforce Planning Manager is responsible for analyzing, forecasting, and planning workforce supply and demand, as well as talent needs and gaps, to ensure that an organization has the right people with the right skills to support its business objectives.

What you’ll do   

The Workforce Planning Manager is responsible for (but not limited to):

• Analysing, implementing, and monitoring workforce planning initiatives to optimise and scale the evolving workforce and long-range plans.
• Collaborating with business leaders, strategic planning, HR, Finance, and other stakeholders across the company to review existing and future workforce needs and to ensure alignment with business objectives and financial goals.
• Collecting, interpreting, and evaluating workforce metrics to provide data-driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning, reviewing processes, and monitoring plan effectiveness.
• Lead the development, execution, and communication of the company’s workforce planning roadmap to optimize and scale an evolving global workforce and to create strategic long-range plans.
• Oversee workforce planning initiatives, including headcount metrics analysis, internal and external talent assessments, forecasting, plan roll-out, processes, and controls.
• Selecting, developing, and evaluating personnel to ensure the efficient operation of the function.

We are a pretty agile company. We are keen to respond to customer, technology, and internal stakeholders’ changing requirements, which can mean evolving in our roles to meet those needs. 

What you’ll bring  

• Extensive experience with workforce planning and scheduling in a large complex organisation – Ideally within a Business Process Outsourcing (BPO) environment
• Strong understanding of business requirements with an appreciation of business strategy, forecasting and workforce behaviour
• Ability to work on moderately complex assignments, requiring judgment in resolving issues and making recommendations.
• Assures adherence to budgets, schedules, work plans, and performance requirements.
• Ability to interact with a variety of stakeholders and team members across different business units
• Blend of commercial, technical, and consulting skills.
• Strong financial management practices with a clear understanding of the relationship between costs, utilisation, and project revenue
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirement.
• Proven analytical and problem-solving skills.

We have a Hybrid work setup, and a flexible work schedule and we promote Work-Life balance an APAC focus means no graveyard shifts!

We also provide Competitive salary, exciting perks such as Spotter Bonus, HMO with Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment.

As a Business Analyst, you will be involved in the end-to-end development lifecycle, with primary responsibilities in the ideation and process discovery phase. You will collaborate closely with stakeholders and effectively becomes the bridge to the development team.

• Process Analysis and Reengineering: Conducts thorough analysis of existing business processes across various departments and functions. Utilize Lean Six Sigma, Agile and Design Thinking or any practical frameworks/methodologies to identify inefficiencies and opportunities for improvement.
• Requirements Gathering: Collaborates with stakeholders 
• to elicit, document, and prioritize business requirements for digitalization and automation projects. Ensure alignment with strategic objectives and user needs.
• Solution Designing: Translates business requirements into comprehensive solution designs, leveraging expertise in digital technologies and automation tools. Develop detailed process maps, activity diagram, user stories, and functional specifications.
• Cross-Functional Collaboration: Works closely with developers, subject matter experts, and stakeholders to implement digital solutions and ensure seamless integration with existing systems and workflows.
• Change Management: Facilitates change management activities to support the adoption of new processes and technologies. Provide training and documentation to end-users and stakeholders.
• Continuous Improvement: Drives a culture of continuous improvement by monitoring key performance indicators (KPIs), soliciting feedback, and iterating on solutions to achieve optimal outcomes.

• Oversees the Finance activities of the Manila Shared Services: SGS Gulf Limited – ROHQ and SGS Global Business Services Asia, Inc. and SGS Inspection Services SA – Philippine Branch, including the management reporting of assigned LOB in compliance to set standards that includes but not limited to SGS group reporting standards, Head Office reporting, generally accepted accounting principles
• Business Partnering, Finance & Regulatory Reporting, and Head Office Reporting. The FP&A will assist the FPD across a variety of tasks including preparation of Budget, Controls and Forecasting, and Business Units Costs and Expenses Variance Analysis
• Handles and monitors the Capital Expenditures of SGS Non-commercial entities including providing support to the business in building the CAPEX business case, financial models, inputs in project charter and details,
• Champion the Internal Control on Financial Reporting across all Philippine entities
• Oversees that Affiliates/Intercompanies Invoices or Recharges are managed timely and accurately in the proper accounting period across all Philippine entities – for non-commercial entities only
• QHSE coordinator for Local Finance

Attention Jobseekers,

Are you ready to take your career to the next level?

Don't Miss Out! Global Strategic One-Day Hiring Process at Megamall Job Fair and receive P20,000 signing bonus when you get hired! (Terms and conditions apply).

Date: May 15-16, 2024
Time: 10AM onwards

Available Positions:
- Data Entry Analyst
- Back Office Associate
- Accounting Analyst
- Accountant
- Legal Assistant
- Medical Billing Specialist
- Call Center Trainer
- Quality Assurance Analyst

We are looking for detail-oriented applicants, who have good to excellent communication skills, are amenable to work onsite: night shift schedule, and can start ASAP.

We are offering HMO, life insurance, work-life balance, and other amazing perks waiting for you!

Office Location:
Mandaluyong Site: Paragon Plaza L/G, 162 EDSA, Mandaluyong City (near MRT Boni Station).
See you there!

As the Lead HR Business Partner at DGS Philippines, you will act as the Head of Human Resources for the Philippines. You will provide expert HR and commercial knowledge to partner with the business. You will align with the business's values and business strategy and achieve commercial goals through the delivery and implementation of people strategies.

• HR Strategy: Support the delivery of market/client group HR strategy and lead the communication, implementation, and measurement of key people initiatives and programs within your own business area to support a vibrant and collaborative culture.
• Senior Business Relationships: Build partnerships and act as a confidante, coach, and constructive challenger to stakeholders.
• Team Leadership: Lead, manage, mentor, and coach members of the team to deliver best-in-class HR services to the business and employees.
• Talent Strategy & Management: Use the career and talent framework to develop the careers of our employees through roles and assignments to provide unique opportunities to build KSAs.
• Change Management: Support business leaders in organizational change management programs (M&As, organizational culture change, business process re-engineering, reorganizations).
• Career Development: Work with our line leaders, using the framework provided by the talent team to ensure that engaging career development plans are developed and implemented for our employees.
• Performance Development: Drive an effective approach to performance development with line leaders. Support business leaders in providing feedback to motivate high performers and improve poor performers or deal with the lack of performance.
• Employee Relations: Solve key employee issues which might pose a significant risk to the business and organization in your own business area.
• Employee Engagement: Mobilize commitment and accountability for employee engagement through senior managers and act as a support and advisor for line leaders in the area of Employee engagement.
• Diversity: Champion a more diverse workplace.

You will be reporting to the VP of Human Resources based in India, with a dotted line reporting to our Managing Director for the Philippines.

This role will join the global treasury practice, focusing on the establishment of insurance/reinsurance collateral management practices for group companies aimed at increasing the scalability and automation of collateral management and process improvement across the group.

Role will require the ability to support process change improvements that are compliant with group policies and controls. Position requires coordination with internal customers and stakeholders. 

Job Responsibilities

1. Support implementation, administer and monitor collateral management processes, including regular reporting, and administration.
2. State Deposit Processing and Monitoring.
3. Collate and report metrics to demonstrate progress toward group goals.
4. Coordinate documentation relating to third party contacts (trustees, banks, state departments, reinsurers.).
5. Maintain and organize records and company databases.
6. Provide support for collateral matters across functional teams and business units.
7. Support and monitor controls for collateral management, including management/updates to the SOX Narrative.
8. Identify and report issues relating to Insurance/reinsurance trust accounts.

• Assist the Business Director in identifying, developing, and implementing business opportunities in contribution to the overall country and business goals  

• In-charge of driving the Sales, Marketing and Business Development Team to achieve annual financial targets and sustain business growth 

• Oversee the day to day sales, marketing and business development activities and implement action plans to accomplish the goals and financial targets 

• Build the sales forecast, marketing and business development strategies; and set performance objectives 

• Monitor and evaluate the performance of the BD Executives and BD Associate 

• Motivate the team to realize the best results possible and promote continual professional development 

• Collaborate with the Stakeholders, Operations and Support team on high-level matters, directions, and metrics to achieve goals (e.g. Financial, Operational Integrity, and other standards) 

• Perform other related duties that may be assigned either in contribution to the department goal or for his/her personal or professional training, education or development as programmed by the MIN Director 

•  

• Develop and implement strategies to achieve positive relationships with current and potential clients through consistent customer engagement  

• Develop and maintain a system in anticipating, identify and acknowledge client’s needs and pains, and translate those into business opportunities 

• Ensure customer complaints are resolved in a timely manner by addressing problems, facilitating the development of solutions, preparing reports and making recommendations for improvement 

• Prepare and submit timely and accurate reports on SMBD performance 

• Represent company at various association and organization meetings to promote SGS Services 

The candidate will support large, complex organizational change initiatives and lead small to medium-sized change initiatives at Visa, such as business process and technology modifications, concentrating on the people side of change. This role provides vital project support to the lead change manager in developing and implementing plans to increase employee adoption of new tools and processes and reduce resistance to changes.

• Provide tactical support for change management projects
• Coordinate change management project and sponsor meetings, presentations, training sessions, office hours, and other meetings and events
• Gather data for impact analyses and readiness assessments
• Develop communications materials
• Track and report on change management activities
• Lead small to medium-sized change initiatives and develop change management plans for successful adoption.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it,  you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the  standard working hours in future based on the business requirements

As a Business Development Manager at QIMA, your primary responsibilities will include:

• Client Portfolio Management: Develop and manage your own client portfolio, typically consisting of companies involved in the import and export of consumer goods globally.
• Prospect Acquisition: Utilize various methods such as cold calling, networking, referrals, and participating in fairs and exhibitions to identify and acquire new clients, mainly focusing on Hong Kong & other Far East countries sourcing offices & overseas clients.
• Client Relationship: Nurture prospective clients, maintain consistent and open communication, and successfully close deals.
• Upselling Services: Promote additional services to existing clients to ensure they leverage the solutions provided by QIMA optimally.
• Collaboration: Work in synergy with the Operations and Marketing Teams to drive large-scale projects and increase market awareness.
• Market Analysis: Analyze market trends, establish competitive advantages, and monitor metrics to ensure effective use of analytics in achieving ambitious sales targets.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Get to know our Team:

This role will be primarily focusing on the intricate backend services for driver partners along with aspects of merchant vendor management. We are a team that: 

• Celebrates strong collaboration and support and mutual respect. 

• Is passionate about creating and ensuring value for our driver and merchant partners. 

• Strives to do excellent and meaningful work with the clarity of thought, creativity and effective execution. 

• Helps influence the overall operations efficiency of the company, especially involving that of our driver and merchant partners. 

Get to know the Role:

As Senior Manager, Vendor Management, you will lead our efforts to drive operational excellence through strategic outsourcing and vendor partnerships. Your role will focus on enhancing performance, optimizing costs, and ensuring the quality of services received from third-party vendors and business process outsourcing partners. You will play a critical role in shaping our outsourcing strategy, managing our vendor portfolio, and ensuring that our partnerships align with our business goals and values.

The day-to-day activities:

• Strategic Leadership and Oversight: Develop and implement a comprehensive outsourcing and vendor management strategy that supports the organization's objectives. Oversee all aspects of our BPO and vendor relationships, including selection, negotiation, performance monitoring, and relationship management.

• Performance Management: Establish performance metrics and service level agreements (SLAs) to ensure vendors meet or exceed expectations. Conduct regular performance reviews and implement improvement plans as necessary.

• Risk Management: Identify potential risks associated with outsourcing and vendor partnerships. Develop and implement risk mitigation strategies to protect the organization's interests.

• Cost Optimization: Drive cost-efficiency initiatives through effective negotiation, contract management, and ongoing vendor evaluation. Ensure that outsourcing arrangements deliver value and support the organization's financial goals.

• Collaboration and Communication: Work closely with internal stakeholders to understand their needs and ensure vendor services align with these requirements. Foster strong relationships with vendors and act as the primary point of contact for all vendor management issues.

• Compliance and Quality Assurance: Ensure all vendor partnerships comply with legal, regulatory, and organizational standards. Oversee quality assurance processes to maintain high service standards.

• Innovation and Continuous Improvement: Identify and leverage opportunities for innovation and process improvement within vendor services. Stay abreast of industry trends and advancements to maintain a competitive edge.