Process Analyst (PA) plays a pivotal role in driving operational excellence by analyzing, improving, and standardizing processes across the organization. By identifying inefficiencies and implementing solutions, they contribute to enhanced service delivery, improved quality, and increased customer satisfaction.

Responsibilities and Duties

• Process Analysis: Analyze current processes to find where they're inefficient and need improvement.
• Process Mapping: Create visual representations of processes to pinpoint areas needing attention.
• Root Cause Analysis: Investigate reasons behind process problems to address underlying issues.
• Process Improvement Recommendations: Make suggestions for process enhancements based on analysis results.
• Change Management: Help teams adapt to process changes smoothly and efficiently.
• Performance Measurement: Set up metrics to measure process effectiveness and fix issues as they arise.
• Process Documentation: Document process updates for consistency and training purposes.
• Continuous Process Monitoring: Keep an eye on processes regularly to catch problems early and improve them.
• Cross-functional Collaboration: Work with different support teams to make sure process improvements align with tech hub goals.
• Quality Assurance Support: Ensure process improvements meet quality standards and regulations.
• Training and Development: Train employees on new processes and tools to ensure smooth adoption.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team with a major client and must be a self- motivated, proactive, and out-of-the-box thinker.

What you will be doing:

Working on a major project with a key client you will be involved in:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Conducting tests to ensure changes made by programmers are correct.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

What you will need:

• At least 10 years of experience as Business Systems Analyst for software implementation or configuration projects.

• Experience with Payments and Banking softwires

• Sound Knowledge of the financial services industry with experience in switching and payments, including knowledge of the AS2805 or ISO8583 standards

• An understanding of the end-to-end systems development life cycle

• A relevant tertiary qualification in computer science or IT, or significant proven equivalent work experience

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Enhance your skillset in the Payments industry and work with a leading Fintech firm.

• Flexible working arrangement and working schedule

• Conductive and collaborative work environment and perform a role on a regional capacity

• Competitive salary and benefits including medical insurance and employee share scheme

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Roles & Responsibilities

• Commercial business partnering
• Sit with Country Associate Commercial Finance Director to work out client commercial deals, strategic pitch alignments, fee proposals /commercial development.
• Prepare and analyze commercial templates and RFPs and review for client commercial agreements/contracts;
• Control contracts to ensure agreed terms are compliant with Groupe policies;
• Commercial strategy, design thinking, and problem-solving
• Drive controls on client commercials along with timely actions.
• Proactively identifying areas to maximize value and profitability by driving commercial analysis
• Work with the business to identify key risks and opportunities and ensure these are mitigated
• Assess risks involved with new initiatives, ensure deadlines are met and be ready to handle rush pitch requirements.
• With support from FP&A, provide analysis to the Business Leaders and provide insight into opportunities and risks.
• Strategizing for improving profitability by training on Margin management and commercial control
• To implement the commercial SOPs and ensure adherence.
• Quarterly client-level profitability reports; including adhoc cluster profitability simulations as requested,
• Resource/time-project reconciliation
• Client Fees and Contract Management, Monitoring, and Reporting
• Leads client audits.
• Other business unit or client-related ad-hoc reports as requested.
• Support the Country ACFD in other commercial finance initiatives.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team with a major client and must be a self- motivated, proactive, and out-of-the-box thinker.

What you will be doing:

Working on a major project with a key client you will be involved in:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Conducting tests to ensure changes made by programmers are correct.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

What you will need:

• At least 10 years of experience as Business Systems Analyst for software implementation or configuration projects.

• Experience with Payments and Banking softwires

• Sound Knowledge of the financial services industry with experience in switching and payments, including knowledge of the AS2805 or ISO8583 standards

• An understanding of the end-to-end systems development life cycle

• A relevant tertiary qualification in computer science or IT, or significant proven equivalent work experience

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Enhance your skillset in the Payments industry and work with a leading Fintech firm.

• Flexible working arrangement and working schedule

• Conductive and collaborative work environment and perform a role on a regional capacity

• Competitive salary and benefits including medical insurance and employee share scheme

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Team Summary

The Asia Pacific Employee Relations team at Visa serves as trusted partners to effectively manage simple to complex employee relations cases across the region. The role reports to the Employee Relations Manager, also based in the Philippines and is part of a wider team who are located in Singapore and India.

What an Employee Relations Analyst does at Visa:

• Conduct workplace investigations in simple to complex situations demonstrating effective listening, probing and investigatory skills with the ability to synthesize data, identify root problems/causes, and recommend actions to resolve in partnership with the Employee Relations Manager, Legal team, and Business Conduct Office.
• Provide expertise and case management of ER issues, including performance management, from initial intake to resolution, received from managers, People Business Partners (PBPs), and employees.
• Provide consultation, guidance and coaching to senior leaders, managers and PBPs to address employee behavior and performance concerns, provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions which align with Visa’s policies, approach, practices, and processes.
• Track, report, and analyze ER data and trends to proactively create a positive organizational culture that builds manager capabilities, including external trends and best practices.
• Provide interpretation of HR policies, practices and procedures to employees and managers.
• Recommend and drive employee handbooks and HR policies updates.
• Provide consultative support for the resolution of a variety of matters including addressing challenging employee situations, incidents, and threats.
• Partner with ER Manager and PBPs to address gaps in performance including drafting and reviewing performance improvement plans, written warnings, and facilitating the necessary communications to drive an effective outcome.
• Maintenance and update of the existing templates, documents, and relevant policies/processes
• Foster a client-focused environment and mindset to ensure delivery of an exceptional employee experience.
• Work with leaders and employees to establish and maintain a positive work environment, which encourages the full use of diverse talents and abilities, act as an employee advocate, help drive various corporate and division business initiatives.
• Provide coaching to department leaders, offering feedback and advice on employee and organizational issues in a proactive, empathetic, and compassionate manner.
• Uncover, assess opportunities, and propose solutions for HR process improvements.
• Lead and support cross functional ER and People Team projects, regional and global initiatives as needed.

Why this is important to Visa:

The ER Analyst will assist the ER manager in working closely with global and regional ER counterparts, support the ER Director providing employee and management coaching, facilitate performance improvement plans, manage sensitive matters and investigations primarily for the Philippine based employees. In addition, this role will also help with any global and regional ER needs as necessary and assist the ER Manager and ER Director in leading specific ER projects in Asia Pacific and globally. 

The operations analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements

The operations analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will provide support and be part of the Cash Management team.

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

The finance analyst is responsible for organization, interpretation, analysis, scrubbing, documentation, and dissemination of complex data sets. The candidate will provide analysis, and data reconciliation for premium reporting. The candidate will provide support and be part of the Cash Management team under UK Finance.

Job Responsibilities

• Work closely with onshore Finance & Underwriting Operations department in respect of resolving unallocated cash queries.
• Support transformation projects.
• Develop process improvements as necessary.
• Execute daily finance operational activity and document management.
• Perform financial analysis, reconciliation, and generate key reports.
• Guide junior team members and perform peer reviews.

The finance analyst is responsible for organization, interpretation, analysis, scrubbing, documentation, and dissemination of complex data sets. The candidate will provide analysis, and data reconciliation for premium reporting. The candidate will provide support and be part of the Cash Management team under UK Finance.

Job Responsibilities

• Work closely with onshore Finance & Underwriting Operations department in respect of resolving unallocated cash queries.
• Support transformation projects.
• Develop process improvements as necessary.
• Execute daily finance operational activity and document management.
• Perform financial analysis, reconciliation, and generate key reports.
• Guide junior team members and perform peer reviews.

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

Job Responsibilities

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. 

Job Responsibilities

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. 

Job Responsibilities

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will provide support and be part of the Cash Management team.

The Reinsurance Administrator will assume responsibility for all aspects of administration for the reinsurance accounting team.

Job Responsibilities

• Triaging of technical accounting inbox
• Prepare claim payment packs
• Cash identification and logging in finance system
• Save support for all cash transactions.
• Investigate and solve cash queries.
• Monthly reconciliation of cashbook to the bank.
• Support the reinsurance accounting team in their management of their portfolios.
• Correspond with clients and internal stakeholders to complete administrative tasks (e.g. complete forms, provide required documentation ,tax certificates).
• Complete call back procedures for new bank details
• Review excess of loss contracts against the underwriting system and save down paperwork.
• Other projects and/or tasks as required

The Business Systems Analyst is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The BSA performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals.

• Works with the business users and DPM/Proxy DPM to accurately capture all stakeholder requests and translate them into system specifications. Writes user stories based on the epics or larger scope stories created by the DPM/Proxy DPM. Meets INVEST and DOR criteria for stories. Works with the Sprint team on breaking stories down into smaller vertical slices.
• Identifies and captures Acceptance Criteria for user stories. Works with the testers to ensure that all software components are tested adequately. Reviews test cases in Test Rails, collaborates with Developers and Testers on the right number of tests, types of tests applicable for the story, and the story DOD. Accepts the story on behalf of the DPM/Proxy DPM, confirms it meets the DOD.
• Collaborates with QA on documenting bugs found in non-production environments, captures them in Jira, meets DOR for bugs. Helps PDM/Proxy DPM prioritize non-prod bugs and issues, based on potential Production impact.
• Assists Support group with identifying DOR for Production bugs.
• Leads the end-to-end/integration testing, assists DPM in planning of the test effort. Collaborates with the business users/SMEs/stakeholders on the use cases and test cases.
• Maintains product and system documentation in Confluence, Miro, and other tools. Collaborates with BPMs, analyzes, maps, and communicates current state and future state business processes.
• Continuously builds relationships with business users (key and designated stakeholders, business users, BPMs), obtains and grows knowledge about the business process. Serves as an SME on the Product Team.
• Leads or assists DPM/Proxy DPM in sprint ceremonies like backlog refinement and sprint review/demo.
• Assists DPM/Proxy DPM in in providing Release notes with a specific use case, screen shots, detail on the changes, etc.

Responsibilities

• Be the SME for the application area your team owns. Have deep understanding of the current workflow, rules, dependencies, potential impacted areas. Always continue learning your application, understand new features being developed, be the gatekeeper of the consistency and cohesiveness across screens, actions, data, etc.
• Speak the Business language. Understand and be able to articulate the business process from the user’s standpoint. Remember, they are not limited to our application, their process involves multiple systems, as well as manual components (excel, email, verbal communication). Build relationship with users and business SMEs, keep learning from them - shadow, ask for their training documents.
• Create and maintain documentation, take initiative, refer other team members to your documents.
• Write great user stories - small, concise, well defined, with just enough number of details. Refine and break them down with the team, be the champion of the vertical story split.
• Be the gatekeeper of quality on the team. Create Acceptance criteria, help QA understand the system’s expected behavior. Review the test cases in Test Rails, help QA find a way to figure out the system’s actual behavior and make sure it marches the AC. Create plans for end-to-end testing, document use cases, hep QA plan. Decide what needs to be automated as part of the regression test suite.

• Maintain the general ledger activity for multiple corporate companies, which includes recording operating expenses, preparing accruals, and validating GL coding for Accounts Payable postings.
• Prepare monthly balance sheet and expense account analyses including detailed reviews of expenses and ensuring appropriate accruals are recorded.
• Assisting with the preparation of monthly and quarterly operating expenses variance analysis for multiple periods and provide concise insightful commentary.
• Analyze and explain quarterly balance sheet movements.
• Analyze quarterly operating expenses for 35+ cost centers, including how those costs get allocated to affiliates.
• Participate in the quarterly preparation and distribution of intercompany invoices to affiliate subsidiaries. Work with operating entity customers to explain the charges, including variances over periods.
• Support the delivery of accurate and timely services and reporting to affiliate client companies.
• Work on special projects including inactivating GL accounts, fixed asset subledger projects not limited to retiring fixed assets with zero book value, etc.
• Track legal, audit and other expenses.
• Maintains accounting controls by following policies and procedures, updating documentation as needed.

This role is part of AECOM's Global Workday Reporting team which is responsible for the creation and maintenance of Workday Report functionality, as well as servicing requests from the business for information. The Workday Reporting Team is part of the wider Reporting and Analytics function within Human Resources.

• Support Workday and People Analytics teams with report requests coming from Service Now.
• Assess data request needs and perform data gathering and analysis procedures to accurately generate requested/routine reports and data trends.
• Create Workday reports, dashboards, and charts.
• Perform timely generation and distribution of ad hoc report requests.
• Escalate issues and recommend resolutions to the Team Lead. May support members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreements, processes, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.

The candidate will support large, complex organizational change initiatives and lead small to medium-sized change initiatives at Visa, such as business process and technology modifications, concentrating on the people side of change. This role provides vital project support to the lead change manager in developing and implementing plans to increase employee adoption of new tools and processes and reduce resistance to changes.

• Provide tactical support for change management projects
• Coordinate change management project and sponsor meetings, presentations, training sessions, office hours, and other meetings and events
• Gather data for impact analyses and readiness assessments
• Develop communications materials
• Track and report on change management activities
• Lead small to medium-sized change initiatives and develop change management plans for successful adoption.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it,  you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the  standard working hours in future based on the business requirements

We are looking for a talented Commercial Data Analyst to join our established team, focusing on leveraging our group-wide CRM platform, DealCloud (internally referred to as OneView). As a key member of the team, you will play a crucial role in optimizing our user interactions and leveraging our CRM platform (DealCloud) to drive business growth. The ideal candidate possesses a strong analytical mindset, excellent communication skills, and a deep understanding of CRM solutions to enhance user engagement and maintain data quality within the platform.

Responsibilities:

CRM Strategy Development

• Collaborate with cross-functional teams to design and implement effective CRM strategies aligned with business objectives.
• Analyze user trends and behavior to identify opportunities for CRM system enhancement.

Platform Management

• Contribute to the administration and maintenance of the CRM platform.
• Customize and configure the CRM system to meet specific business needs.
• Ensure data accuracy, consistency, and security within the CRM database.
• Ongoing management of predefined data points within the system to ensure all mandatory data is up to date.

Data Analysis and Reporting:

• Utilize data analytics to derive insights into user behavior, preferences, and trends.
• Generate regular reports to assess the performance of CRM initiatives and recommend improvements.
• Accountable for completing data hygiene tasks and related processes.

User Training and Support:

• Conduct training sessions for users on effective utilization of the CRM system.
• Provide ongoing support to users, addressing queries and troubleshooting issues.
• Ensure clear lines of communication to users to advise of updated data requirements in the client lifecycle and errors in data.

User Engagement Enhancements:

• Collaborate with commercial team to develop targeted user engagement strategies.
• Implement automated workflows and communication processes to enhance user interactions.                

Tasks (What does the role do on a day-to-day basis)

• Support Senior Business Analyst in management and hygiene of DealCloud data.
• Support users with data queries and the overall use of DealCloud from a commercial perspective.
• Completing data quality checks and implementing pre-defined processes.
• Work with the wider business to build relationships with users and promote best practice of DealCloud. 
• Responsible for maintaining relationships with key stakeholders across the broader group to support improvement and growth in system capability, reporting business needs to OneView Manager and technology owner.
• Responsible for developing standard communication to users to advise of updated data requirements in the client lifecycle and errors in data.

• Provides applicable product standards on the Report based on the Business Rules, using the SGS proprietary processing software- eTrade and other similar or related references
• Issues CoC’s based on Business Rules and conformity assessment instructions.
• Formulates Product Instructions based on product safety and performance standards
• Attends to all other operational concerns regarding Report issuance which needs technical and experienced opinion.
• Review the quality of the information and completeness of the documents and ensures that it is correctly indexed in the system.
• Review the file administration and standards of the Reports to be issued
• Provides timely and effective responses to the network in relation to inquiries concerning essential product requirements, standards, and service request inquiries.
• Participates in the comprehensive investigation and evaluation of files with standards disputes.
• Sends inquiries to the affiliates or Contract Management Offices (CMO) for additional information.
• Escalate cases of non-response status or high-risk disputes to Supervisor or Management.
• Prepares the PCA Position Paper to present the detailed basis for Standard selection and other evaluation activities.
• Actively attends and participates in team and company meetings/assemblies
• Performs duties or other responsibilities which may be assigned by the Management
• Assist in the maintenance of the Company Quality Management System and the Certification Center’s compliance to the TIC-CBCA Code of Practice and relevant standards (e.g. ISO 17020, ISO 17065)

The successful candidate will be part of the dedicated Loan Services team in Manila supporting all aspect of loan administration and operations for a European client.  Responsibilities include

• Asset onboarding including review and analysis of loan documentation
• Accurate inputting and processing of all relevant loan information into the loan administration software
• Day-to-day asset management including booking cash or accrual transactions, making payments, and performing daily position and cash reconciliations
• Lifecycle support of loan trades from the time the trade is posted until settlement including the prioritization of trades that need to close
• Responsible for daily settlements of bank loans, including interfacing with ClearPar, Brokers, Agents, and Trade Counterparties  
• Timely resolution and escalation of all inquiries and issues related to loan processing
• Liaising and coordinating with external clients and internal client services teams to ensure timely responsiveness and resolution to inquiries
• Liaising and coordinating with external third parties such as other Loan Administration team, Borrowers, Lenders, Trustees and Agent Banks
• Review and distribute loan reports as agreed with clients
• Follow established procedures related to loan documentation/processing activities and make recommendations to support process improvement and risk management
• Demonstrate a sound level of understanding of products and processes, both within Loan Services and other IQEQ related services
• Demonstrate a sound level of understanding of how duties relate/integrate with others in the team and closely related teams in IQEQ
• Demonstrate product and technology proficiency

Primary Responsibilities  

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

Specific Responsibilities  

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Operates and maintains equipment used in performing analyses. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheet and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in  meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs 
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior and executive management levels within Client and Visa organizations through a combination of negotiation and consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.