• Translate portfolio strategy into business campaign execution plan; allocate and manage resources; execute campaigns with business teams; monitor and find-tune performance
• Drive 4Ps of campaign tactics by bridging Portfolio Strategy and Busines sales teams
• Increase reach and drive loyalty of retailers
• Increase reach and drive loyalty of key farmer segments (BLOs, Contractors, Financiers)
• Leverage customer insights and partnering with customers to input into the development of a joint business plan.

Planning

• Work with Business Head and Portfolio Managers on portfolio prioritization, market & customer insights
• Drive the Campaign Management Process (Planning, Execution & Review)
• For Innovation products; Expedite Awareness-to-conversion-to-advocacy journey; achieve NPI peak sales in 3 years; drive NPI pre-launch activities to build a confidence with growers & channel partners thru pre-launch demos & showcasing
• For Pillars products; Protect and strengthen brand equity; achieve highest market share for strong brands
• Develop & deploy touchpoint strategy to achieve best ROI of A&P and 3P budgets

Product

• Segmentation and targeting analysis for each product
• Co-create campaign plans with Business Managers / Key Account Managers
• Demand planning / forecasting
• Develop and monitor market intelligence, bring customer insights in the Campaign plan.

Price

• Own transactional pricing
• Co-create with BMs/KAMs compelling commercial programs for retailers, growers
• Monitor prices of key products in key regions

Place

• Maximize retailer reach for portfolio
• Conceptualize and drive retailer loyalty programs and activities; own Tiwala Bayani Club

Promotion

• Drive campaign plans for reach, brand reminders, …
• Convert brand and portfolio plans in to tactical campaigns (value proposition, benefits narrative, target customers, pricing, activities etc.) with clear KPIs and evaluation
• Allocate and manage A&P resources
• Lead digital campaign activities
• Monitor campaign progress based on KPIs and enhance campaign performance

Knowledge, experience & capabilities

• Sales and Marketing principles, particularly around Campaign Management, Grower, Channel management and Marketing communications
• Understanding of Agri and Rural Marketing concepts and methods
• Understanding of grower/retailer behaviours
• Understanding and experience of digital systems required to implement the Campaign initiatives
• Understanding and experience of data and analytical tools
• Analytical skills to develop insights from the Campaign Execution data points/Capability Initiatives  

• Translate portfolio strategy into business campaign execution plan; allocate and manage resources; execute campaigns with business teams; monitor and find-tune performance
• Drive 4Ps of campaign tactics by bridging Portfolio Strategy and Busines sales teams
• Increase reach and drive loyalty of retailers
• Increase reach and drive loyalty of key farmer segments (BLOs, Contractors, Financiers)
• Leverage customer insights and partnering with customers to input into the development of a joint business plan.

Planning

• Work with Business Head and Portfolio Managers on portfolio prioritization, market & customer insights
• Drive the Campaign Management Process (Planning, Execution & Review)
• For Innovation products; Expedite Awareness-to-conversion-to-advocacy journey; achieve NPI peak sales in 3 years; drive NPI pre-launch activities to build a confidence with growers & channel partners thru pre-launch demos & showcasing
• For Pillars products; Protect and strengthen brand equity; achieve highest market share for strong brands
• Develop & deploy touchpoint strategy to achieve best ROI of A&P and 3P budgets

Product

• Segmentation and targeting analysis for each product
• Co-create campaign plans with Business Managers / Key Account Managers
• Demand planning / forecasting
• Develop and monitor market intelligence, bring customer insights in the Campaign plan.

Price

• Own transactional pricing
• Co-create with BMs/KAMs compelling commercial programs for retailers, growers
• Monitor prices of key products in key regions

Place

• Maximize retailer reach for portfolio
• Conceptualize and drive retailer loyalty programs and activities; own Tiwala Bayani Club

Promotion

• Drive campaign plans for reach, brand reminders, …
• Convert brand and portfolio plans in to tactical campaigns (value proposition, benefits narrative, target customers, pricing, activities etc.) with clear KPIs and evaluation
• Allocate and manage A&P resources
• Lead digital campaign activities
• Monitor campaign progress based on KPIs and enhance campaign performance

Knowledge, experience & capabilities

• Sales and Marketing principles, particularly around Campaign Management, Grower, Channel management and Marketing communications
• Understanding of Agri and Rural Marketing concepts and methods
• Understanding of grower/retailer behaviours
• Understanding and experience of digital systems required to implement the Campaign initiatives
• Understanding and experience of data and analytical tools
• Analytical skills to develop insights from the Campaign Execution data points/Capability Initiatives  

Job Description:

Forecasting
 Support the Head of Commercial Philippines with inputs for an accurate sales forecast
 Responsible for the accuracy and currency of data in CRM tools (Salesfore)
Offers & Sales
 Responsible for Sales campaigns for assigned accounts as per her/his mandate, including
achievement of financial objectives (Gross margins, Down and final payment collection)
 Support the preparation of winning offers with accurate sales inputs-capture plan, sales
strategy, strategic paper, win price, drivers to customer satisfaction based on market
knowledge
 Negotiate and conclude contracts within the delegated mandate
 Escalate for approval to the relevant management any deviations to the policies beyond the
delegated mandate
 Responsible for timely payment collection
Marketing & Communications
 In coordination with the region, develop new marketing tools and materials to answer to
local market developments
 Develop and conduct exhaustive market research analysis (EMS, O&G and Mining)
 Take lead in organizing events to support strategic objectives
 Gather and monitor customer fleet evolution (including pre-owned entries and exits)
 Analysis of competitors; marketing and sales initiatives, fleet evolution

 Participate to the Front Office team (Clear & Efficient Front Office) for the assigned accounts
Customer Satisfaction
 Responsible for the identification and measurement of all Sales drivers of Customer
Satisfaction for the assigned accounts
 Responsible for the continuous improvement of Customer Satisfaction with regards to Sales
activities for the assigned accounts, in line with the Regional Customer Satisfaction Plan
Business Development
 Support implementation of AH or Regional Business Development initiatives. Provide return
of experiences.
Compliance
 Apply Airbus Helicopters Ethics & Compliance policy at all times
 Contribute to BDSI Files preparation as required
 Collect “Know Your Customer / AML “ inputs on time for proper assessment

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

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Experience Level:

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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Human Resources (HR) organization is responsible for recruiting, talent development and diversity, learning and development, benefits, compensation and employee relations. We lead the firm’s accountability, talent and culture program as part of our transformation. Our human resources partners, generalists and professional services team are dedicated to creating an excellent employee experience and supporting our colleagues around the world.

We’re currently looking for a high caliber professional to join our team as Sr. Vice President, Employee Experience Program Manager  - Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

HR Partner & Delivery sits at the center of Citi’s HR business solutions.  This newly created team's future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.

This role is a senior level position reporting to the Head of HRP&D Process Design & Re-engineering.  The overall objective of the role is to improve the employee and manager experience when interacting with the HR solutions delivered by HRP&D.
 

• Support the HRP&D team to deliver process design and re-engineering solutions ensuring the employee and manager experience is at the foremost in design thinking.
• Create  evidence-based insight to guide technology and process design and re-engineering
• Identify priorities and opportunities for re-engineering and change.

In this role, you are expected to:

• Communicate effectively and present designs utilizing data and different techniques to identify and understand users and their needs.
• Employ a wide range of skills, interviewing users, creating detailed plans, understanding and extrapolating data, facilitating workshops, presenting research findings to optimize the employee and manager experience
• Create experience maps that illustrate multiple user journeys within a service – using highlights and pain-points across the journey to map out opportunities and recommendations to improve the experience.

• Understand and help resolve design-centric process and technology disputes across varying levels of complexity and risk.

• Communicate effectively across the organization, understanding making complex and technical information simple and accessible for non-technical audiences.
• Lead usability testing, user research sessions and other evaluations as necessary to validate designs.
• Review and present designs and support decisions using an evidence-based approach.
• Measure, monitor and report impact and progress to senior stakeholders

As a successful candidate, you’d ideally have the following skills and exposure:

• 10 years plus experience
• Extensive background in user experience design.
• A desire to understand human behavior and analyze activity
• Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey-mapping, usability testing)
• Experience designing and leading workshops to brainstorm, collaborate across multi-disciplinary teams.
• Business line experience desirable with previous accountability for driving client experience initiatives preferred.

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks 

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverable and tasks 

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks 

This role will work remotely from the Philippines on behalf of our Australian-based business. You will work with the Project Leads, department leads & the operations team within the business to manage resourcing requirements across the creative, COE & Business Advisory teams. The PM is the key communicator between all of the agency, maximising efficiencies across all stages of the delivery process. To be successful in this role you’ll bring excellent communication, project management and a natural ability to find solutions to issues that seem unsolvable.

Core Principles

• Oversee programs of work for your client/s
• Owner of a ‘project trix’ (scope/ pricing, timings, resourcing, WIP, budget tracker)  for your clients
• Writing scope of work documents, ensuring commercial and scope compliance, tracking the resourcing and project process to deliver to scope (retainer or project)

Project Management

• Ensure design and delivery of all projects align with scope, and flag any risks or escalations required outside of this
• Ensure all projects are within our project management platform and set up any projects that are yet to be entered, including estimate creation, timeline creation & resource 
• Ensure financial health of each client by proactively managing (Budget reporting)
• Commercial analysis & budget reporting/ forecasting for each client
• Forward-plan, anticipate problems, identify gaps and crunch points and highlight so teams can adapt across workstreams
• Identify knowledge/resource gaps where necessary and facilitate finding a solution
• Set agenda, lead agenda, host meetings and ensure a clear plan for all team members and clients after meeting to reach next project milestone
• Schedule key project milestones and assign tasks to team members in line with overall workflow
• Assist with building best-in-class PowerPoint presentations, Word and Excel documents
• Take an active role in all aspects of the Project Management team
• Identify allocation problems and anticipate business challenges that might arise, advising stakeholders on possible solutions.
• Support with ensuring information is updated in relevant systems  
• Strong administration, time management and organisational skills.

Relationship Management: 

• A love of building friendly relationships with your colleagues, sharing your positive energy and being able to tactfully manage expectations.
• Build strong relationships with all teams within the organisation.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Coaching junior associates to help their analytical development 
• Managing a team of at least 3 people to deliver optimal results with a timeline 

The HR Manager plans, directs, and coordinates the overall HR functions of an organization. He/she oversees the recruitment, compensation, and benefits administration; HR Policy and Procedure Implementation and review, training and development, compliance to regulatory bodies, performance appraisal management and consults with the executive for strategic planning and serves as a link between an organization’s management and employees.

Responsibilities:

· Develop and implement HR strategies and initiatives aligned with the overall business strategy.

· Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

· Manage the recruitment and selection process

· Handles staffing issues, such as mediating disputes and directing disciplinary actions

· Work with the training manager to ensure the implementation of the training and development programs of the company

· Oversee and manage a performance appraisal system that drives high performance

· Payroll and Compensation and Benefits Administration

· MIS and HR Database Management

· Report to management and provide decision support through HR metrics

The candidate will manage a myriad of organizational change initiatives for Visa. The candidate will focus on the people side of change, including changes to business processes, systems, tools, and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage of new tools and business processes and minimize resistance to changes. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact Visa’s employees. The candidate will support project teams in integrating change management activities into their project plans and apply a structured methodology while leading change management activities. Responsibilities also include:

• Design, develop, execute and manage organizational change management strategies and plan

• Design, develop, deliver, and manage communications strategies, plans and deliverables to communicate about changes to tools and processes across the CIT organization and Visa

• Evaluate and ensure user readiness

• Conduct impact analysis and change management assessment, including change readiness

• Provide input, document requirements and support the design and delivery of end user training

• Define and measure success metrics and monitor change progress

• Identify, analyze and prepare risk mitigation tactics

• Identify and manage anticipated resistance

• Identify and manage relationships with key stakeholders

• Identify and manage relationships with executive sponsors

• Consult and coach project teams

• Support and engage senior leaders

• Coordinate efforts with other subject matter experts

• Integrate change management activities into project plans

• Track and report issues and action items

• Work with virtual teams located in different time zones and with differing cultures

• Represent the EES team and be a strong, vocal customer/user advocate

• Be a change agent

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

JOB DESCRIPTION:

Assigned area/territory - Ilocos Region

Key Areas of Accountability:

Promotes the assigned products to doctors using the prescribed sales technique and visit these MDs based on assigned frequency.  Establish and maintain good working relationship with doctors. Achieves the minimum call performance with 100% achievement on monthly actual calls vs monthly target calls.  Quality execution of all agreed marketing strategies, programs and plan of actions. Sales and promotions of products (i.e detailing, product presentation, CME activities, etc.) Continuous selection and update of target doctors. Establish and continuously increase market shares of products Submit relevant reports vital to operations.

Job Specification

•           Minimum 2 years’ experience as Territory Manager or as Professional Medical Representative in a respectable Pharmaceutical/Consumer Goods company.

•           Above average communication skills in English and the local language.

•           Experience in Nutritional products is a plus.

•           Aggressive, confident, and self-motivated with leadership potentials.

•           Persuasive, persevering, and a team player.

•           With very strong selling & communication skills and with pleasing personality.

•           Willing to travel and be assigned anywhere in the Philippines.

Knowledge & Experience:

• Relevant experience in Sales

• Insight into internal and external customers

• Brand Management

Competencies required:

• With at least 2-year work-related experience in Sales
• Computer Literate and with good communication skills
• Highly organized
• Project Management
• Customer Orientation
• Analytical Skills
• Willing to relocate

Ideal Candidate will be:

• Each day different from the next; especially in personal interactions Fast-paced environment Multiple projects going simultaneously
• Very socially-focused
• Adherence to established guidelines and procedures is important Important to involve others in the decision-making; there is a need to build consensus rather than make decisions alone
• Open, flowing communication is important

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Talent Outsourcing Channel Solutions is a leading outsourcing company that specializes in providing exceptional customer service solutions. We are currently seeking an experienced and motivated Account Manager to join our team. As an Account Manager, you will be responsible for managing and building relationships with our key clients.

Responsibilities

• Build and maintain strong relationships with clients
• Understand client needs and objectives
• Develop account strategies to meet client goals
• Serve as the primary point of contact for clients
• Negotiate contracts and agreements
• Monitor and track account performance
• Identify new business opportunities and upsell services to clients
• Collaborate with internal teams to ensure client satisfaction

• Preferably 2-3yrs experience as a Account Manager/Account POC.
• In-depth knowledge of performance metrics.
• Solid computer skills, especially MS Excel.
• Excellent communication and leadership skills.
• Organizational and time-management skills.

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Account Manager / Client Experience Manager

JOB DESCRIPTION

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. 

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality. 

You will help foster a healthy working environment for our team members. You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. 

You will be responsible for day-to-day Client communication, performance reporting, training, and escalation management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures. 

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Processes

• Develop and maintain an authentic relationship with all the Client and internal stakeholders.
• Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership.
• Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations.
• Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner. 
• Create and manage Client contracts such as MSAs and SLAs. 
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs.
• Root cause analysis, planning and execution to ensure KPIs are met
• Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business growth opportunities
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues. 

People Management

• Supervise and develop Team Captains through guidance, observation, and performance management activities. 
• As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments. 
• This also provides an opportunity to observe the Team Captain’s presentation, Client communication and coaching skills. 
• Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling. 
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization. 
• Understand employee career growth aspirations to enable matching Boldr’s needs with employee abilities.
• Act as the escalation point for the Team Captains and Senior Team Captains.
• Responsible for upholding our organization’s values throughout the workplace
• Monitor achievement of internal and external KPI’s and ensure Operational Excellence
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA. 

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role
• Gmail, Drive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Maintain Client schedule (Weekly Updates, MBRs, QBRs, Implementations) and collect feedback and drive necessary actions to completion

Training

• Coordinate necessary training and best practices related to Tools and Processes
• Onboard new hires to ensure they are fully ready to succeed in their role.
• Lean six sigma knowledge and/or certification is a plus

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement
• Provides input and communication to drive Client Success improvement, for all Clients, enterprise-wide.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.
• Proactive and self-motivated
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 
• A servant leader
• Confident, yet humble
• Aware of your strengths and AFIs
• Knowledgeable but not afraid to ask questions or ask for help
• A quick learner
• Adept at giving as well as taking direction
• Responsive
• Able to understand and prepare for the impact of a simple “yes”; able to provide alternative solutions when “no” is necessary
• Able to DO and DELEGATE; understand the different circumstances where each is necessary
• Purposeful with a sense of urgency
• Able to connect with team members, Clients and internal customers
• Able to manage conflict, redirect differences towards a common goal

YOU HAVE…

• 2+ years in a Client facing role (Ops manager)
• Must have worked on A health care account within BPO.
• 2+ years knowledge of BPO,  Staffing, Tech, or other Business Service  Industries .
• 2+ years people management experience.
• Manipulate Excel or Google Sheets and will be helpful with the reporting work you’ll be responsible for. 
• Create dashboard and provide visibility to stakeholders
• Identify root causes, design and execute action plans
• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences. 

Employee and Org Communications

1. Develop and implement comprehensive communication plans for People-related programs and initiatives through different channels (email, employee portal, print, and other communication platforms) as aligned with the overall HR goals and organizational objectives.
2. Partner with the various HR units and departments in developing and ensuring that the communication strategies, tailored specifically to their business needs, are carried out timely and accordingly.
3. Manage communications governance and signoff processes and provide reports and recommendations on the performance of HR communications initiatives and programs.
4. Lead the content management of various HR communication platforms (Email, Digital, Print, etc.)
5. Provide support to digital projects through various change Management initiatives/programs.
6. Develop and implement crisis communication plans to ensure timely, transparent, and accurate information dissemination during challenging situations.

Writing and Creatives

1. Lead the conceptualization and creation of engaging HR Communication materials such as but not limited to: content writing, scriptwriting, artwork creation, photo and video editing, announcement layouts, and animation.

Management of Communication Platforms

1. Oversee and manage various communication platforms, ensuring that they are effectively utilized (social media platforms, email, Facebook workplace, etc.)
2. Regularly measure and evaluate the effectiveness of various communication platforms

Employer Branding 

1. Collaborate closely with the Talent attraction team in developing and implementing communication strategies that amplify the employer brand, making the organization an employer of choice.
2. Support the implementation of the identified employer brand strategies and programs, which include social media campaigns, talent community management, and brand ambassador programs.
3. Develop engaging and targeted content that highlights the company's culture, values, and people.

Employee Engagement

1. Assist in the conceptualization, design, and effective implementation of the organization’s culture and engagement strategy.
2. Collaborate closely with the other HR and cross-functional teams in the effective and timely implementation of various engagement initiatives across the organization, such as but not limited to thematic events, social activities, company anniversaries, health & wellness programs, workshops, webinars, etc. 
3. Assist in managing employee recognition programs to celebrate achievements and milestones.

Other Tasks

1. Ensure proper documentation and reporting for all communication and engagement-related initiatives.
2. Stay updated on emerging employee engagement and communication trends to continuously enhance the efficiency of programs and channels.
3. Perform other activities and projects that may be assigned by immediate superior.

A SNAPSHOT OF YOUR ROLE

• Product Quoting experience in IT related Industry
• Knowledge of ConnectWise suite is a PLUS
• Generate quotes from inbound requests
• Dispatch/ Manage inbound ticket dashboards
• Contact partners to review licensing options
• Follow- up on quotes to close business
• Use of Salesforce is a PLUS
• Excellent organizational skill
• Familiarity with office management procedures and basic accounting principles Excellent knowledge of MS Office, database software (Excel), spreadsheets with intermediate formula
• Runs and analyzes reports and ensues that all reports are accurate and reliable
• Assumes and performs other duties and responsibilities not specifically outlined here in
• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail

A BIT ABOUT YOU

• Bachelor’s Degree preferred
• 2-3 years working experience in the related field in a BPO setting
• Can work successfully in an ambiguous, fast paced, growing, deadline-driven environment
• Accuracy and attention to detail
• Interpersonal skills
• Teamworking skills
• Results driven
• Highly organized
• Focus on great internal and external customer service
• Ability to manage multiple projects in multiple functional areas simultaneously
• Flexibility and adaptability to adjust to changing project needs in evolving situations
• Independently exercise excellent judgment, discretion and sound reasoning in making important decisions
• Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent professional communication skills required, both verbal and written
• Must be able to interface with Board members and Partners and consistently exude a pleasant, polished, and professional image
• Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner
• Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor
• Must demonstrate excellent interpersonal skills and a strong customer service acumen
• Must be proactive in anticipating executives’ needs and must consistently demonstrate a strong sense of urgency
• Required to interact effectively and efficiently with all levels of employees

Join the A-Team and experience the A-Life!

About the Role

Job Title: Operations Manager

Reports to Chief Operations Officer

Work Schedule: Shifting Schedule

This role manages operational efficiency and assures the daily operations of the store ensuring that it runs smoothly and efficiently.

• Responsible for generating and analyzing daily sales reports, OPEX, P&L, and Inventory Management.
• Coordinate marketing strategies by using/ analyzing the latest trends to achieve targets based on the branch performance.
• Acquire good leadership skills to handle all concerns from subordinates to customers and provide necessary trainings needed by the frontliners.
• Handles internal and external stakeholders to ensure profitability of assigned brands and mitigating operational expenses.
• Supervise specific brand operations assigned by the Operations Head.
• Responsible for financial reports and competition analysis based on targets set by finance.
• Preparation and provide daily, weekly, monthly and annual reports on a timely manner.
• Understand sales opportunities of company-owned and franchise stores.
• Coordinating with the different departments regarding different concerns in the operations.
• Acquire best practices for training, seminars, and other related trends for the operational improvement of our company-owned and franchise stores.
• Proactively communicating any comments, concerns, and suggestions.
• Process improvement and process management.
• Propose, plan, and implement strategies that would complement new and existing programs of the brand to reach KPI.
• Spearhead opening of new stores. Process CTO (Clearance to Operate) in coordination with other departments.
• Control food costs at a minimum and push for volume sales.
• Ensure documentation of Business Permits and timely processing of renewals.
• Manage labor costs and manpower scheduling needed to optimize store operations.

The Investment Manager, now also serving as the FP&A Lead for the Meats Division, plays a pivotal role in preparing essential financial analyses, forecasts, and valuation studies that inform strategic financial and operational decisions across the organization, with a specific focus on the Meats Division. In addition to ensuring the accuracy and reliability of financial data used in decision-making for the broader Food Group, this role now entails a concentrated responsibility for identifying and interpreting key trends and insights within the Meats Division, which could significantly impact investment performance and strategic direction. Their expanded expertise and insights are critical in guiding senior management and stakeholders, particularly in decisions related to the Meats Division, thereby enhancing the organization's ability to achieve successful
investment outcomes in this specific sector.

Financial Reporting and Analysis

• Ensures thoroughness, accuracy, and timeliness in the preparation and basic analysis of the financials of one or more divisions of Food Group to support reportorial requirements. These reports include but not limited to the following:
  •  Internal: BOD, EXCOM, MANCOM, etc.
  •  External: Banks, Government institutions, etc.
• Prepares thorough, accurate, and timely ad hoc reports requiring basic analysis and coordination with requesting departments ensuring integrity and confidentiality of data.
• Ensures thoroughness, accuracy, and timeliness of ad hoc reports requiring deeper analysis due to higher degree of complexity and confidentiality.
• Closely coordinates with different departments in the Food Group to ensure that relevant financial and operational information is reported and the integrity and confidentiality of the information is kept.

Valuation and Investment Analysis

• Builds financial models and valuation cases, and performs investment analysis for expansions, new businesses, initiatives to improve efficiency and productivity, and mergers & acquisitions.
• Provides analytical support to Executives, Business Development team, Corporate Strategy team, and other operational teams across the Food Group.
• Conducts post-mortem analysis and investment lookback after achieving milestones of investment projects.
• Prepares presentation materials and presents investment analysis and recommendations to senior management and stakeholders, and communicates key insights and findings in a clear and concise manner, ensuring that all parties have a thorough understanding of the investment strategy and potential risks and rewards.

Capital Budgeting

• Assists in the preparation/updating of the 10-Year Warchest grounded on the Food Group strategy
• Collaborates with the Country Teams in gathering inputs/updates to the long-term forecasts

FP&A Lead Specific Roles

• Supervise the FP& A Meats Analyst
• Leads the financial planning and analysis for the Meats Division, ensuring alignment with overall Food Group strategies.
• Develops and implements financial models and analyses to support strategic initiatives in the Meats Division.
• Monitors financial performance of the Meats Division, identifying trends, variances, and opportunities for improvement.
• Collaborates with F&N and Meats Division unit leaders to develop budgets, forecasts, and operational financial plans.

Others

• Provides support to CFOs, COOs, Country Directors and Controllers, Mill Managers, and other executives, particularly in running financial and scenario analyses for both tactical and strategic initiatives.
• Provides research support to Treasury, and Risk & Commodity departments, particularly in data gathering and analysis of key economic indicators that are regularly monitored by the Food Group.
• Provides cash, debt, and working capital analysis for one or more divisions of the Food Group.
• Attends meetings and discussions related to the Finance Investments function, and participate in cross-functional teams as needed to provide financial insights and recommendations to support business decisions.
• Performs other financial analysis/tasks assigned by the AVP Finance Investments/VP
• Corporate Finance as needed or as business conditions change.

• Responsible for developing and executing regional marketing strategies and plans to support business objectives and goals, including 2B and 2C metrics to drive demand
• Implement strategies to increase user leads and conversion rates through online and offline marketing
• Optimize conversion rates at each stage of the customer funnel, identifying and addressing potential drop-offs
• Collaborate with the product development team to identify opportunities for improving the application user interface and user journey
• Analyze marketing data on the coverage area’s customer funnel and commuting habits, and generate reports to measure the effectiveness of campaigns
• Work with creative team to coordinate and execute local and branding events
  Handle overall strategy and execution of regional campaigns, content management, partnerships, and digital marketing for assigned coverage area.
• Oversee on-ground campaign activations, working closely with the regional marketing teams and agencies to ensure seamless execution and maximum impact
• Monitor and manage the regional marketing budget to maximize ROI
• Responsible for gathering user feedback via FGDs and cascading this information to relevant internal teams in order to improve conversion and engagement

• Bachelor’s degree and above in relevant fields such as Marketing, business  administration/management
• Have a deep understanding of local market behaviour and pain-points, especially in the  transportation category in the Visayas Region (Cebu, Cagayan de Oro, Iloilo, Bacolod)
• Relevant working experience of above 5 years in a Regional Marketing function • Excellent marketing sense, strong communication skills in the assigned coverage area
• Optimistic, self-starter, and resilient 

• Freedom of work
• Work life balance
• Opportunities for promotion
• Competitive salary
• Pay raise
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology

Responsibilities / Tasks

• Develop and drive supply chain and procurement activities for the BU
• Secure availability of resources and materials, achieve the required performance targets in terms of cost and delivery time
• Synchronize the requirements of the customer with the flow of materials from suppliers in order to achieve a balance between, high delivery performances, low working capital, and low spend.
• Manage Continuous Improvement of supply-chain processes and structure (strategy, methods, tools, personnel development, etc.) and related key figures.
• Ensure compliance to QHSE regulations.
• Drive internationalization of procurement activities
• Manage and coordinate key suppliers, assess supplier quality, secure priorities, availability of products and materials
• Define pricing and contractual conditions, negotiate discounts, and define terms of payment with suppliers
• Set and control saving targets for the relevant categories and track Implementation of cost reduction projects, ensure standard spend and savings reporting
• Lead projects for Make or Buy and drive for decisions & implementation
• Identify and assess key strategic suppliers for modules and complete machines
• Be the direct interface for Global Procurement & Supply Chain

Your Profile / Qualifications

• University, master’s degree in engineering or business administration or equivalent educational level.
• Min 10 years relevant experience in managing Supply Chain and
  Production in multinational companies
• Profound know how of supply/demand planning, warehousing and logistics in multisite environments
• Management Experience ((at least 5 years)
• Proficiency in ERP-systems (SAP) and Business Intelligence reporting Financial acumen.
• Experience in supplier management
• Experience in leading and implementation of corporate Supply Chain networks
• Profound project and change management skills
• Profound know how of international contract management
• Negotiation experience across the global supplier markets
• English, local language, and preferably further languages
• Profound leadership skills
• Entrepreneur in Supply Chain and Production.
• Keeps the overall BU needs and targets in focus, with a holistic view on performance impact
• Analytical capabilities, problem solving skills and ability to think strategically
• Adapts well to changes in assignments and priorities
• High performance and result orientation
• Outstanding organizational skills
• Track record of having good business sense and judgment in making decisions
• Intercultural experience and skills
• Strong communicator, good networker
• Strongly innovative thinking and change competence
• Work experience both in complex matrix and centralized organization

Did we spark your interest?
Then please click apply above to access our guided application process.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position Overview

Lead and develop marketing and sales strategies, plan/programs to ensure achievement of budget and extending the life cycle of the brands. The Product Manager should be able to utilize traditional marketing and digital platforms to initiate activations and engage stakeholders.

Your core responsibilities will include:

Principal Accountabilities:

Brand Management

• Principal management and implementation of brand plans and strategies
• Management of brand A&P
• Increase brand’s market share and sales growth

Traditional Marketing

• Marketing calendar output, promotions and animations planning
• PR, KOL engagement and seeding
• Channel operations

Digital Marketing

• Marketing calendar output, social media planning
• Digital ad planning
• Digital placements on retailer digital platforms

Training

• Collaborates and coordinates required trainings

Visual Merchandising

• Executes VM plans and updates

Experience:

• 3-5 years’ experience with background in Brand Management, Sales and Marketing. Background in retail or beauty industry.
• 1-2 years managerial experience
• Excellent oral and written communications in the English language
• Solid analytical, strategic and critical thinking skills
• Knowledgeable in MS office application
• Possess winning attitude in handling internal and external customers.
• Excellent oral and written communications in the English language
• Solid analytical, strategic and critical thinking skills
• Knowledgeable in MS office application
• Possess winning attitude in handling internal and external customers.

Other Essential Must haves:

Education:

• Degree in Business/Marketing or relevant discipline

• To deliver professional advice, support and training to management, employees and HSE managers / coordinators / champions to enable all Syngenta functions in Philippines to effectively implement their HSE responsibilities.
• To effectively assess and communicate actions to Leadership Teams (LTs), and to effectively communicate and implement HSE strategies.
• To deliver professional advice, support and training on the operational aspects of Syngenta’s HSE strategy and programs within Philippines.
• To roll out the Syngenta HSE Management System and Solutions packages into Philippines business functions and provide advice and support to enable them to meet Syngenta’s HSE Requirements.
• To monitor, analyze and report HSE performance each month to Philippines Country LT (CLT) and to the APAC Regional HSE Head.
• To support the business functions in the identification and assessment of HSE risks and in the delivery of appropriate mitigation strategies.
• To support the development of Philippines HSE managers/coordinators/ champions.
• To deliver advice and support to ensure local incident investigations identify true root causes, contain sufficient detail and quality to enable timely validation when first submitted.
• To conduct assessments, audits and reviews at Syngenta sites and at 3rd Parties according to the agreed audit plans.
• Ensure road safety for both 4-wheelers and 2-wheelers. Administrative responsibilities for fleet and NFTE (2-wheelers) should remain within their respective administrative functions.
• To identify and signal to the APAC Regional HSE Head where specialist HSE support is required.
• As a functional member of the APAC HSE Leadership Team (LT), effectively network across this group while having the ability and experience necessary to work independently and remotely.
• Lead the Drive for Life (DFL) program in Philippines across all functions.

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job
We are changing the way people think about customer care, and we need your help!

We’re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs.

As a Workforce Manager, You Will….

• Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners
• Interact with external partners and develop long term relationships
• Assist in analyzing partner metrics and staffing on a consistent basis
• Make recommendations for efficiencies on programs
• Actively manage, support, motivate and retain members of the Workforce team
• Participate in Sales meetings and requests for information
• Maintain awareness of emerging industry tools

As a Workforce Manager, You Have…

• A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business)
• Experience working with Aspect software (considered an asset)
• Strong analytical, problem-solving, technical, information-management and decision-making skills
• Demonstrated strong interpersonal and communication skills
• Superior organizational skills and the ability to follow through
• Ability to work in a fast-paced, hectic & changing environment
• Ability to effectively interact with employees at all levels and people from diverse backgrounds
• Ability to think strategically
• Ability to plan and monitor for results

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Analytics Manager of Workforce Management plays a pivotal role in overseeing the analysis, reporting, and strategic insights derived from workforce data. This role involves managing a team responsible for extracting, analyzing, and interpreting workforce data to drive operational efficiencies, optimize resource allocation, and support strategic decision-making across the organization &  global operations.

As Analytics Manager of Workforce Management, You Will…

• Lead a team of analysts to collect, analyze, and present workforce data to various stakeholders, ensuring accuracy, relevance, and actionable insights
• Develop and maintain robust reporting frameworks, dashboards, and data visualization tools to effectively communicate workforce metrics and trends
• Collaborate with cross-functional teams to identify key performance indicators (KPIs) and metrics for workforce management, aligning them with organizational goals
• Drive continuous improvement initiatives by leveraging data insights to optimize workforce planning, resource allocation, and operational processes
• Spearhead forecasting and predictive analytics efforts to anticipate future workforce needs, enabling proactive planning and mitigation strategies
• Oversee the implementation and utilization of advanced analytics methodologies, tools, and technologies to enhance workforce data analysis capabilities
• Present findings, recommendations, and actionable insights to senior management to guide strategic workforce planning and decision-making

As Analytics Manager of Workforce Management, You Have…

• Bachelor's or Master’s degree in Data Science, Statistics, Analytics, Business Administration, or a related field with relevant certifications 
• Minimum of 1 years of experience in workforce management analytics, with a demonstrated track record of progressively responsible roles in data analysis, reporting, and workforce planning within a global business environment
• Prior experience managing a team of analysts and leading workforce analytics projects from conception implementation is a plus
• Understanding and concept of Workforce Management Proficiency in workforce management analytics, including experience in data analysis, reporting, and visualization tools such as Tableau, Power BI, or similar platforms
• Strong leadership and managerial skills to effectively lead a team of analysts and collaborate with cross-functional teams
• Advanced knowledge of statistical analysis, forecasting, and predictive modeling techniques applied to workforce data
• Excellent communication and presentation skills to convey complex data insights in a clear and concise manner to diverse stakeholders
• Proven ability to translate data into actionable recommendations and strategies to drive operational improvements and achieve business objectives

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

• To collaborate with the Laboratory Operations Manager in planning and pursuing capacity and technical capability development, quality, efficiency and sustainability of the Chemical Laboratories.

• Responsible in controlling and organizing the day-to-day technical operations of the AFL and EHS   chemical testing laboratories and ensuring compliance of technical implementation activities and procedures to ISO 9001, ISO/IEC Guide 17025 requirements, and global system requirements.
• Controls the selection, hiring, development of people as well as the implementation of disciplinary actions including terminations based on performance and competence vis-à-vis business needs.
• Ensures that Lab personnel undergo and pass proficiency testing to ensure the quality of work results.
• Effectively manages the utilization of laboratory resources including monitoring of equipment efficiency and laboratory analyst effectiveness
• Develops and recommends new testing services.
• Reviews new test procedures, manages the method development of new services, and recommends costing as inputs to sales, marketing and business development.
• Collaborates with the Sales and Development Team in customer discussion of new testing capabilities and other technical related concerns.
• Oversees all technical chemical laboratory activities and operations in accordance with the company policies and procedures and other international standards to which SGS subscribes.
• Work with Operations Executive/Junior Operations Executive/Technical Operations Assistant to ensure the operational requirements and performance targets of the chemical testing laboratories are achieved through proper manpower planning, work distribution, performance monitoring and reporting.
  • Prepares reports on the chemical laboratories compliance to quality plan requirements, technical capability development progress and other operational reports such as instrument utilization, learning and development needs, and other parameters in accordance to the technical operations objectives.
• Reviews technical reports or other technical documents related to quality and safety of the laboratory.
• Performs various administrative duties such as but not limited to work distribution, staff performance monitoring including giving of feedback to ensure they meet performance standards, providing training and/or disciplining staff when necessary.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Operate in liaison with business management and operations support team in the resolution of business development & operational matters which impact delivery of service to the customer
• Design and implement business & operational solutions such as new tests or laboratory services to support AFL - EHS business strategies and/or directives.
• Provide technical assistance to business teams on specific testing services and queries.
• Performs other related duties as may be assigned by the Laboratory Operations Manager either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.