• Ensure accuracy of all charges and credits to the various debtor accounts and ensure that it was posted on timely
• Accountable for the accurate processing of all AR accounts
• Calculate and accurately post credit card commissions daily
• Accurately process all monthly statements, ensuring that they are mailed promptly

• Support EPPI Operation Advisor representative in identifying opportunities for improved operational performance at the organizational level
• Draw up and / or review reports, organizational procedures, technical documentation;
• Support EPPI Operation Advisor representative in making sure the organizational procedures are understood and applied.
• Conduct regular visual audits of the facilities, main carriageway and equipment and produce audit reports, in compliance with contract requirements and company best practices.
• Conduct internal audits for client’s operation and EPPI operation
• Oversee the toll auditors in the routine audits of toll collection data (transactions, class discrepancies, collected revenues, revenue discrepancies).
• Manage the quality management system to achieve the overall goals of meeting the client’s and EPPI’s requirement.
• Reporting to MCX management on all quality control and quality assurance issues.
• Monitor the accuracy and exhaustiveness of data collected.
• Provide recommendations on business process improvements and best practices.
• Oversee the analysis of relevant project data to support recommendations for corrective action, improvements and best practices’ implementation on MCX.
• Monitor the production and the deadlines of the deliverables due to external stakeholders.
• Monitor the project’s performance against key performance indicators and delivery of all due contractual obligations.
• Assist in recommending and conducting trainings for the Staff.
• Perform other related duties as may be assigned from time to time.

About the Role

As a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. You will perform content moderation in all areas related to Trust and Safety across all countries where Carousell operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.

You will:

• Perform manual moderation functions for incoming listings / users  from different sources of report.
• Ensure listings and users in our platform are compliant to our policies.
• Identify and act on suspicious or undesirable content or behavior in our platform.
• Perform moderation functions using different tools.
• Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
• Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.
• Respond to escalation from different channels in the organization

Reporting to the HR Manager, the Compensation & Benefits Supervisor will be responsible for:

Payroll Management:
Process payroll for all employees accurately and on time, including entering data into payroll systems, calculating wages, deductions, taxes, and adjustments.
Review and validate timesheets, overtime, and other payroll-related data.
Ensure compliance with local payroll laws and regulations.
Reconcile payroll accounts and resolve any discrepancies promptly.

Employee Benefits Administration:
Administer various employee benefits programs, including health insurance, leave monitoring/conversion, coop processing, and other company-sponsored and government-mandated benefits.
Enroll new employees in benefit plans, make changes to existing employee benefits, and ensure timely termination of benefits for departing employees.
Act as a point of contact for employees’ questions and concerns regarding their benefits.

Documentation and Reporting:
Maintain accurate and up-to-date payroll and benefits records.
Prepare and submit payroll-related reports, such as tax filings, year-end forms, and summary reports for management.
Generate and analyze payroll and benefits reports to identify trends and areas for improvement.
Ensure secure handling and storage of sensitive payroll and benefits data.

Compliance and Audits:
Ensure all payroll and benefits processes adhere to company policies and legal standards.
Assist in preparing for audits by providing required documentation and explaining payroll and benefits operations.
Stay informed about changes in payroll and benefits laws and regulations and update company practices accordingly.
Liaise and process necessary documents for government offices including SSS, PhilHealth, BIR, and PAGIBIG Fund as required.

Employee Communication and Support:
Provide excellent customer service to employees, helping resolve any payroll or benefits-related inquiries or issues promptly.
Conduct new employee orientations, educating them about payroll processes and benefits options.
Create and distribute communications regarding changes to payroll and benefits policies.

Your responsibility and punctuality will be crucial in ensuring that our front-line services run without disruptions.

You will be expected to:

• Ensure inspection booking are following customers’ requirements.
• Communicate with customers, suppliers and back-office teams to ensure inspection booking containing all necessary information and all elements are clarified before proceeding with the inspection.
• Quote the inspection order based on the estimated workload and following quotation rules. 
• Be the link between the inspectors on-site in the factories and our customers all over the world.

• Ensures compliance with arrival and departure standards based on Leading Quality Assurance.
• Supervise the Front Office Team to personalize the guest arrival and departure experience by ensuring all arrival reservations are reviewed and processed based on guest purpose, perspective, preferences, and passions. 
• Ensure all corporate, regional and local Raffles Standards of Operating Policies and Procedures are adhered to. 

• Monitors rebate, allowances, house charges, and paid-out amounts to ensure that each account is properly authorized and has relevant explanations, and to report any deviations.
• Ensures the timely preparation and issuance of audit reports, and the distribution of revenue and statistics reports.
• Ensures that the hotel complies with corporate policy on Income Audit.

Are you passionate about delivering exceptional service quality in every interaction? Do you thrive on challenging the status quo and proposing innovative solutions? Are you skilled at cultivating and maintaining strong relationships with both internal and external clients?  

If so, we want to hear from you! We are seeking a dynamic and driven Customer Service Supervisor to join our Customer Experience Team. In this role, you will be at the forefront of ensuring top-notch service delivery, working closely with clients and stakeholders to enhance their experience and satisfaction. 

As the Customer Service Supervisor, reporting directly to the Customer Experience Manager, you will play a critical role in ensuring that our inspection, audit, and lab testing programs not only meet but consistently exceed our clients' expectations. You will be responsible for upholding the highest standards of service quality, ensuring that every interaction reflects our commitment to excellence. 

Your main responsibilities will be (but not limited) to:  

• Establish and monitor Key Performance Indicators (KPIs) to ensure quarterly and yearly targets are met, consistently delivering reliable quality control results on time and achieving customer service objectives. 

• Apply strong data analytic skills to monitor and evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve the delivery of high-quality service for both internal and external clients. 

• Guarantee the timely and successful delivery of our solutions in alignment with internal and external customer needs and objectives. 

• Develop and implement solutions to enhance the value we deliver to both internal and external clients, while improving our overall quality of service. 

• Collaborate with cross-functional teams (Operations, Sales, Finance, IT) to nurture long-term relationships with assigned clients, ensuring their needs are accurately identified and fully met, leading to their complete satisfaction with our services. 

• Collaborate closely with the Finance team to ensure timely invoicing and effective payment collection, while consistently meeting DSO (Days Sales Outstanding) targets. 

• Provide regular updates to the Customer Experience Manager on team member challenges and collaborate on solutions. 

• Engage in process improvement projects that drive company growth and create action plans that emphasize fostering internal team collaboration and supporting employee career development. 

• Day-to-day communication with internal and external client’s key contacts and follow-up of activities. 

• Actively participate in team meetings and work collaboratively to resolve open issues. 

• Responsible for preparation of various monthly reports required by Department Head
• Supervise and control subordinates to discharge their duties in an effective and efficient manner
• Daily review and posting of general cashier's report and back office collection
• Monthly preparation  and online filing of the business taxes of the Hotel on a timely manner 

• Prepares daily work order and project update reports
• Swimming pool equipment operation & pool water treatment
• Recording of chiller logs & relevant checklist, utilities consumption
• Checking periodically and recording of fresh water tank levels ensuring that sufficient maximum water level is maintained at all times

The Global Safety Operational Solutions Coordinator will assist the Safety Operations Team and Global Head of Safety in providing expert advice and supporting safety operational solutions for all SGS affiliates worldwide.

This role encompasses a wide range of transversal responsibilities aimed at promoting a culture of safety and developing best practices in Health, Safety, and Environmental (HSE) management.

Key Responsibilities:

HSE Operational Advice and Support

• Collaborative Compliance: Collaborate with Regional and Country Health & Safety Managers and risk experts to ensure HSE compliance in line with SGS Health & Safety standards, policies, procedures, and guidelines.
• Communications and Learning Development: Help develop communications and learning materials to highlight risks in field and lab operations.
• Assessments and Audits: Participate in and/or lead HSE assessments and audits to ensure ongoing compliance and improvement.
• Performance Monitoring: Develop and use performance indicators and data analysis to monitor safety operations’ performance and establish action plans.

Safety Management System (SMS) Maintenance and Enrichment

• Continuous Improvement: Assist in the ongoing review, enhancement, and documentation of the Safety Management System (SMS) to ensure it aligns with regulatory requirements and industry standards.
• Content Development: Develop and incorporate technical and digestible content into the SMS, including procedures, guidelines, and educational materials, to enhance understanding and compliance across the organization (e.g., visual management, cheat-sheets).

Accelerate the Adoption and Utilization of Safety Digital Tools

• Global Implementation: Drive the implementation and utilization of safety digital tools globally.
• Performance Assessment: Assess the effectiveness and performance of adopted tools to ensure they enhance safety operations.
• Technical Support: Troubleshoot technical issues, perform regular updates, and provide training and support to maximize tool efficiency.

Merger & Acquisition Safety Due Diligence

• Due Diligence Activities: Participate in safety due diligence activities during mergers and acquisitions.

Integration Support: Assist in the integration of acquired entities into the existing safety framework and standards.

We are seeking a motivated and detail-oriented individual to join our Inspection back-office team.

We are launching a new team to centralize back-office operations management for QIMA Standard Accounts Inspection Services. The candidate will be part of the new team.

The candidate should embrace the company’s culture of teamwork, technology and innovation, and be able to work effectively with different teams/stakeholders in a fast-paced environment.

This is an exciting opportunity to grow within QIMA and learn all the elements of our Inspection business.

Core Responsibilities:

• Handle requests for Inspection clients under Standard Accounts, received through Freshdesk ticketing tool or other communication. 
• Write and maintain General Instructions (GIs) – how we record custom requirements for each client that Operations teams need to follow. 
• Work with Ops SIP team to develop Special Inspection Workflows where needed. 
• Proactively check the Inspection performance / KPIs of important and high-risk clients under Standard Accounts. Communication action plans as needed. 
• Work closely with QIMA sales team members to understand the needs of their clients and enhance customer loyalty.
• Support project to improve Inspector GIs and improve use of QIMAone Special Workflow for Inspection services. 

Your responsibility and punctuality will be crucial in ensuring that our front-line services run without disruptions. 

You will be expected to: 

• Ensure inspection booking are following customers requirements; 

• Communicate with customers, suppliers and back office teams to ensure inspection booking containing all necessary information and all elements are clarified before proceeding with the inspection; 

• Quote the inspection order based on the estimated workload and following quotation rules; and  

• Be the link between the inspectors on-site in the factories and our customers all over the world. 

Key Responsibilities include:

Report validation:

• You will help us live up to our promise of fast report turnaround, while making sure that report quality is not compromised by the fast delivery.
• You will be expected to:
  • Review inspection reports that come in from the field, to make sure they are prepared accurately and according to format.
  • Validate incoming inspection reports if they meet all the appropriate requirements.
  • Inform inspectors promptly in case of problems and follow up to make sure any discrepancies are corrected.

Team Supervision:

• Supervise a team of report specialists to achieve or exceed goals and key performance indicators.
• Handle escalations from direct reports regarding report validation issues.
• Implements and enforces systems, policies, and procedures.
• Review and approve work hours and attendance-related filings for payroll
• Handle given task by Team Leader/ Report Manager as necessary.

You may also be asked to:

• Contact appropriate QIMA teams to answer client inquiries;
• Training new specialists regarding report validation and validation guidelines;
• Handle shadow validation requests from other team; and
• Manage report validation of key accounts.

Your primary responsibility is to support the fast-growing Customer Success Management (CSM) team by reliably maintaining and improving business reports and processes.

Our goal is to meet and exceed clients’ expectations by acting as trusted advisors supporting their digital transformation.

Key Responsibilities include:

Standardization, Processes, Training:

• Contribute to Internal projects of formalization and standardization
• Create models to answer current business questions; validate and understand the conclusions
• Create presentations for Customer meetings
• Create quotation files and follow the invoicing process
• Assist in identifying improvements to our Internal Customer Success operations systems to improve processes
• Support to train other teams: Business Development Managers, Front-end and Customer Service.

Analysis & Strategy:

• Submit reports on Customer Success activities and results
• Maintenance of CSM business unit reporting tools, dashboards and reports
• Assist the Customer Success Strategist in building engagement strategies that will enhance the User Experience on our interfaces
• Assist the Customer Success Manager in building value narrative for our customers, based on data analytics and conversation insights

Client facing:

• Act as point of contact for vendors and customers in Asia
• Participate in client calls and client facing communications

Development, Improvement and Expansion:

• Be a customer advocate to ensure customer feedback is communicated to product and engineering team
• Be a champion of our software
• Work with Marketing team on promoting our software

#1 PH Workforce Delivering to the US

Bizforce and our medical billing division, MedCore Solutions, are seeking skilled Senior Medical Coder (Mental/Behavioral Health) to join our growing team. As a Medical Coder at MedCore, you will be responsible for translating details from a patient's medical documents into medical codes for health insurance claims purposes. Additionally, you will be liaising with the client and team members for coding-related queries and concerns, performing audits for coding denials and missing information, and maintaining a tracking system for coded charts. MedCore allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today!

Who We Are

MedCore Solutions (MCS) is a single-source solution for Healthcare administration. MCS is an industry leader in medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing.

We offer an expansive suite of administrative products and training to keep your practice and its employees safe and up-to-date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

Responsibilities

• Translate details from a patient's medical documents into medical codes for health insurance claims purposes
•  Ensures accurate data entry of the coding and claims submission for services provided by physicians, including assigning the correct ICD and CPT codes
• Provides support to clinic/practice managers and staff in determining accurate coding and billing practices
• Liaising with the client/provider and team members for coding-related queries and concerns
• Perform audits for coding denials, missing information, and charts
• Maintain a tracking system for the charts coded and ensure work completion
• Research coding and claims questions thoroughly to maintain high-quality standards

Other Details

• Start Date: TBD
• Time zone: PST
• Schedule: Monday-Friday 8 hours/day; 40 hours/week
• Weekend days off
• Duration: Long term; Steady-state

• Must be AAPC/AHIMA certified coder
• At least 5 years of clinical experience in Medical Coding
• Experience in Dermatology coding charts
• Knowledgeable in US Insurance Plan Structure and HIPAA regulations
• Good oral and verbal English communication skills as well as listening skills
• Capacity to navigate challenging situations with ease
• Willing to work in a graveyard shift (US time zone)

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5

• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up
• Peripherals: Headset with noise-canceling feature

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

• Responsible for preparation of various monthly reports required by Department Head
• Supervise and control subordinates to discharge their duties in an effective and efficient manner
• Daily review and posting of general cashier's report and back office collection
• Monthly preparation  and online filing of the business taxes of the Hotel on a timely manner 

At QIMA, finance is so much more than spreadsheets. As part of our Finance team, you will work with international customers, be involved in crucial IT processes, and play a key role in ensuring financial stability of the company. If you are a reliable individual with a strong sense of personal responsibility, join our Finance team and help us reinforce the financial foundation for AI's bright future.

Based in Cebu, the Accounts Payable Supervisor will report to the Accounts Payable Manager..

Job Responsibilities

You will be expected to:

• Oversee the day-to-day AP Operations activities.

• Manage the daily workload of the whole team.

• Supervise, direct, and review the work of the account payable staff, maintain the general ledgers and sub ledgers.

• Ensure agreed SLA & KPI are met.

• 2nd level of escalation for issues & concerns from all stakeholders.

• Support ad hoc requests/projects.

• Support all internal and external examiner/audit requests pertaining to Accounts Payable.

• Actively identify areas for improvements to raise effectiveness and efficiency.

• Creates a team environment of accountability and commitment.

• Administration of the AP staff leave, absences, Attendance & Overtime.

As a Manufacturing Audit Supervisor, you will play a pivotal role in ensuring quality of reports delivered to our customers driving customer satisfaction and business growth.

You will be in direct contact with customers where clarification or update of protocol are required. Monthly KPI data preparation and review will be required. You will also support the audit team in achieving timely delivery of reports.

You will be responsible for training of auditors to ensure the consistency of reports submitted in terms of quality.

You will be directly reporting to the Manufacturing Audit Manager.

Key responsbilities include:

• Review Manufacturing Audit Reports to evaluate if they meet our clients‘ requirements.

• Communicate any report issues and recommendations to our certification team.

• Follow-up on necessary corrective action

• Provide technical expertise and advice to our teams and our clients.

• Preparation and update of new Manufacturing Audit Protocol.

• Preparation of training material for auditors.

• Participation and preparation of KPI for customer’s meeting where required.

• Other tasks arranged by the management team.

The Protocol Supervisor ensures that our front-line services run without disruptions. This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Ensure inspection booking are following customers' requirements;
• Communicate with customers, suppliers and back office teams to ensure inspection booking are containing all necessary information and all elements are clarified before proceeding with the inspection;
• Quote the inspection order based on the estimated workload and following quotation rules; and 
• Be the link between the inspectors on-site in the factories and our customers all over the world.

The Protocol Supervisor ensures that our front-line services run without disruptions. This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Ensure inspection booking are following customers' requirements;
• Communicate with customers, suppliers and back office teams to ensure inspection booking are containing all necessary information and all elements are clarified before proceeding with the inspection;
• Quote the inspection order based on the estimated workload and following quotation rules; and 
• Be the link between the inspectors on-site in the factories and our customers all over the world.

Major Duties and Responsibilities

• Book vendor invoices
• Match amounts in proprietary A/P system to vendor invoices
• Prepare and issue schedules of payments
• Update vendor statements
• Reconcile and resolve problem invoices
• Build key relationships with vendors in order to quickly resolve invoice issues
• File invoices, statements and any accounting related documents when necessary
• Support Accounting Department with miscellaneous projects and assignments
• Assist Manager with audit proof of cash and fixed asset reconciliation
• File PnL reporting • Prepare all documentation as required for external and internal audits
• Deal with any risk areas identified for internal control
• Be a back up to the manager
• Guide and mentor accountants with accounting operations and resolution
• Administrative tasks; filing banking, insurance, legal documents
• Payroll preparation
• Monitor whole AP team performance.
• Prepare all the pushdown entry to the branch (incentive, customers rebate, CFS destination, Claims & goodwill, PPL)
• Ensure all receive AP Invoice was recorded in expo accounting.
• Complete booking of DS Revenue and Cost
• Trucking LCL posting of entry.
• Posting of payments
• Posting/approval of RI
• Review of SP SOA

Support Accounting Manager to all major tasks:

• Accounting project (Tax office CAS approval, Implementation of local system,)
• Tax office audit
• Yealy External audit
• Interna Audit ( Regional/CHQ)
• Assist to implement new accounting guidance, policies, and tools!
• AP Automation
• Online Banking
• Process Improvement

Month-end deliverables:

• Balance sheet schedules,
• Leases recon,
• RRM monitoring
• Review Bank recon schedules
• Income and non- income tax schedule
• Revenue recognition
• GL Compare analysis and entry.

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.
 

What is expected of you and others at this level:

• Collaborate actively with team members and clients using modern collaboration tools and methodologies, fostering a culture of continuous learning and expertise development within the engineering team.
• Execute tasks and projects independently, demonstrating a high level of self-sufficiency and technical proficiency.
• Provide exceptional technical support and troubleshooting for Windows operating systems, promptly and effectively addressing end-user issues.
• Resolve complex tier 2 and 3 tasks/incidents with precision, applying in-depth technical knowledge to ensure efficient problem resolution.
• Develop and maintain comprehensive documentation, including configurations, procedures, and troubleshooting steps, fostering issue resolution, and promoting knowledge sharing across the team.
• Participate in 24x7 rotating shifts, including on-call support, and potentially in Hypercare Support, ensuring seamless operation of critical services during high-demand periods.
• Showcase proficiency in scripting and automation using commonly used languages and tools, contributing to the optimization and automation of engineering processes.
• Exhibit strong customer service and communication skills, actively engaging with clients and team members to deliver effective solutions and support.

Job Requirements:

• Extensive Knowledge: Demonstrated expertise in Microsoft 365 technologies, with a deep understanding of PowerShell scripting.
• Project Exposure: Familiarity with projects, initiatives, and activities related to both Cloud and on-premises systems and services.
• Directory Services: In-depth understanding of Active Directory and Azure Active Directory.
• ITIL Process: Proficiency in the ITIL process, with relevant experience in Incident, Problem, and Change Management.
• Experience: Minimum of 5 years of hands-on experience supporting M365 technologies.
• Certification (Optional): Consideration will be given to candidates with certifications such as Microsoft Certified: Security, Compliance, and Identity Fundamentals.

Optional/Nice to Have Requirements:

• Knowledge in any programming language.
• Familiarity with Zoom, Lucid, Box, or any SaaS service.
• Expertise in Microsoft Excel data analysis and formulation.
• Expert level knowledge in Cisco IronPort, Cisco Secure Mail Appliance services, and tools.
• PowerShell Mastery: Extensive proficiency in PowerShell scripting.

Technology Expertise:

Primary Technology:

• Microsoft 365: In-depth knowledge of Azure Active Directory, Compliance, Exchange, Security, SharePoint, Teams, and Yammer.
• Directory Services: Active Directory, Azure Active Directory
• Monitoring and Reporting: AdminDroid

Secondary Technology:

• ServiceNow: Service management and ticketing tool for streamlined IT service operations.
• Jira: Issue and project tracking tool for efficient task and project management.

Minimum Years’ Experience: 5+ years

Preferred Educational Background: Bachelor’s degree in IT or any IT related field.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware. service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

What is expected of you and others at this level:

• Share insights and knowledge with team members and clients to enhance collective expertise and facilitate effective utilization of cloud resources.
• Assist in administering Microsoft 365, including installation, configuration, and monitoring of service health.
• Support management and optimization of shared mailboxes, distribution lists, user accounts, and resource accounts within Microsoft 365.
• Participate in troubleshooting complex issues with Microsoft 365 services and applications, providing support to resolve them efficiently.
• Offer advanced support to end users, addressing inquiries and technical challenges with Microsoft 365 applications and services.
• Contribute to the development and implementation of best practices for deploying, managing, and utilizing Microsoft 365 across the organization.
• Assist in reviewing, enhancing, and updating process documents related to Microsoft 365 administration and support.
• Provide specialized support for Zoom phone/conferencing, Lucid, BOX.COM systems to ensure seamless integration and functionality.
• Perform duties with limited supervision.
• Offer troubleshooting support for Microsoft Office applications.
• Resolve tier 2 and 3 tasks/incidents with precision.
• Participate in 24x7 rotating shifts, including On-Call support and potential involvement in Hypercare Support.
• Demonstrate proficiency in scripting and automation using commonly used scripting languages and automation tools.
• Display strong customer service and communication skills.

Job Requirements:

• Strong knowledge in Microsoft 365 technologies.
• Understanding of advanced functionalities pertinent to message tracking, content search, Exchange, and Azure audit logging.
• 2+ years of experience in a relevant role.
• Strong knowledge in PowerShell scripting for managing Microsoft 365.
• Ability to run PowerShell commands for modifying objects under different M365 libraries (Exchange/SharePoint/Teams/Azure Active Directory/Security/Compliance).
• Strong understanding of Active Directory and Azure Active Directory.
• Knowledgeable of the ITIL process.

Optional/Nice to Have Requirements:

• Expertise in Microsoft Excel data analysis and formulation.
• Knowledge in Cisco IronPort, Cisco Secure Mail Appliance services, and tools.
• Possess advanced Microsoft 365 certifications.
• Experience in planning and executing upgrades/migrations to Microsoft 365.

Technology Required:

• Microsoft 365 (Azure Active Directory, Compliance, Exchange, Security, SharePoint, Teams, Yammer).
• Active Directory.
• Advanced PowerShell Knowledge.
• ServiceNow.
• JIRA.

Minimum Years’ Experience: 2 or more years

Preferred Educational Background: Bachelor’s Degree in related field or equivalent work experience.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What is expected of you and others at this level in Operations for functional success:

• Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces.
• Ability to work independently and prioritize work assigned
• Strong communication skills (English speaking) and ability to build partnerships with internal and external resources
• Work reviewed for purpose of meeting objectives and accuracy.
• Ensures that clients have a positive experience; commits to meet or exceed client expectations.
• Identifies opportunities to improve efficiency while providing flawless transactions and services.
• Applies judgment within defined parameters.
• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
• Receives general guidance and may receive more detailed instruction on new projects.

Accountabilities

• Works to support standard processes across inventory management Key Accounts teams.
• Tracks, analyzes, and reports on key performance metrics.
• Works independently to identify current service issues and determines the best sources of data for pinpointing the problem; effectively leads the coordination and resolution of those issues.
• Demonstrates a commitment to meeting service expectations or fulfilling service agreements; consistently meets customers' needs.
• Daily shorts review-Analyzes new/changing customer usage and takes appropriate actions to plan for demand changes.
• Completion of GPO monthly service level review which includes running 16 service level reports in Business objects or Looker, researching DC out lines for accurate service level reason coding for penalty reduction, applying formulas in excel to check for accuracy of changes, formatting the final customer facing report that will be provided to the key accounts internal GPO contact, submitting credit request to internal credit team.
• Review highly impacted service level items for Key Account (CVS)
• Prepare and provide needed excel documents for CVS, which would include weekly updates and trends on impacted service level items. Is it a Cardinal issue or supplier driven issue causing these impacts to the customer.
• Collaborate with Key Accounts on certain action items that may be needed to improve the overall customer service level.
• Strives to understand others' opinions and build agreement among team members; utilizes others' ideas and suggestions to shape solutions.
• Customizes inventory strategies to ensure product availability, maximize in stocks and prevent stock outs.
• Identifies data requirements, often beyond the standard, and collects all relevant data needed to analyze a complex problem, situation, or issue.
• Responsible for meeting In Stock and Service level targets.
• Maintains SOP's

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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