• Ensure accuracy of all charges and credits to the various debtor accounts and ensure that it was posted on timely
• Accountable for the accurate processing of all AR accounts
• Calculate and accurately post credit card commissions daily
• Accurately process all monthly statements, ensuring that they are mailed promptly

Administrative assistants perform general clerical tasks, generally on behalf of a leader in the organization. If you are highly motivated and organized then this might just be the job for you. Day-to-day life as an administrative assistant includes coordinating various calendars, taking phone calls and messages, sending emails, prepping for large meetings and presentations, capturing notes in meetings, and many other related tasks. Assistance in the receiving and reporting areas. Also, in the new project for customer experience check.

• Support EPPI Operation Advisor representative in identifying opportunities for improved operational performance at the organizational level
• Draw up and / or review reports, organizational procedures, technical documentation;
• Support EPPI Operation Advisor representative in making sure the organizational procedures are understood and applied.
• Conduct regular visual audits of the facilities, main carriageway and equipment and produce audit reports, in compliance with contract requirements and company best practices.
• Conduct internal audits for client’s operation and EPPI operation
• Oversee the toll auditors in the routine audits of toll collection data (transactions, class discrepancies, collected revenues, revenue discrepancies).
• Manage the quality management system to achieve the overall goals of meeting the client’s and EPPI’s requirement.
• Reporting to MCX management on all quality control and quality assurance issues.
• Monitor the accuracy and exhaustiveness of data collected.
• Provide recommendations on business process improvements and best practices.
• Oversee the analysis of relevant project data to support recommendations for corrective action, improvements and best practices’ implementation on MCX.
• Monitor the production and the deadlines of the deliverables due to external stakeholders.
• Monitor the project’s performance against key performance indicators and delivery of all due contractual obligations.
• Assist in recommending and conducting trainings for the Staff.
• Perform other related duties as may be assigned from time to time.

About the Role

As a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. You will perform content moderation in all areas related to Trust and Safety across all countries where Carousell operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.

You will:

• Perform manual moderation functions for incoming listings / users  from different sources of report.
• Ensure listings and users in our platform are compliant to our policies.
• Identify and act on suspicious or undesirable content or behavior in our platform.
• Perform moderation functions using different tools.
• Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
• Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.
• Respond to escalation from different channels in the organization

Reporting to the HR Manager, the Compensation & Benefits Supervisor will be responsible for:

Payroll Management:
Process payroll for all employees accurately and on time, including entering data into payroll systems, calculating wages, deductions, taxes, and adjustments.
Review and validate timesheets, overtime, and other payroll-related data.
Ensure compliance with local payroll laws and regulations.
Reconcile payroll accounts and resolve any discrepancies promptly.

Employee Benefits Administration:
Administer various employee benefits programs, including health insurance, leave monitoring/conversion, coop processing, and other company-sponsored and government-mandated benefits.
Enroll new employees in benefit plans, make changes to existing employee benefits, and ensure timely termination of benefits for departing employees.
Act as a point of contact for employees’ questions and concerns regarding their benefits.

Documentation and Reporting:
Maintain accurate and up-to-date payroll and benefits records.
Prepare and submit payroll-related reports, such as tax filings, year-end forms, and summary reports for management.
Generate and analyze payroll and benefits reports to identify trends and areas for improvement.
Ensure secure handling and storage of sensitive payroll and benefits data.

Compliance and Audits:
Ensure all payroll and benefits processes adhere to company policies and legal standards.
Assist in preparing for audits by providing required documentation and explaining payroll and benefits operations.
Stay informed about changes in payroll and benefits laws and regulations and update company practices accordingly.
Liaise and process necessary documents for government offices including SSS, PhilHealth, BIR, and PAGIBIG Fund as required.

Employee Communication and Support:
Provide excellent customer service to employees, helping resolve any payroll or benefits-related inquiries or issues promptly.
Conduct new employee orientations, educating them about payroll processes and benefits options.
Create and distribute communications regarding changes to payroll and benefits policies.

• Leads and supervises the team in all aspects of the department and ensures service standards are followed.
• Handles guest’s concerns and offers professional, friendly and engaging service.
• Implements outlet policies, procedures and service standards and follows all safety and sanitation policies when handling food and beverages.

Your responsibility and punctuality will be crucial in ensuring that our front-line services run without disruptions.

You will be expected to:

• Ensure inspection booking are following customers’ requirements.
• Communicate with customers, suppliers and back-office teams to ensure inspection booking containing all necessary information and all elements are clarified before proceeding with the inspection.
• Quote the inspection order based on the estimated workload and following quotation rules. 
• Be the link between the inspectors on-site in the factories and our customers all over the world.

• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined areas of responsibility.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Business Director and Business Manager.

• Ensures compliance with arrival and departure standards based on Leading Quality Assurance.
• Supervise the Front Office Team to personalize the guest arrival and departure experience by ensuring all arrival reservations are reviewed and processed based on guest purpose, perspective, preferences, and passions. 
• Ensure all corporate, regional and local Raffles Standards of Operating Policies and Procedures are adhered to. 

Assists the FM Admin Manager in the day-to-day tasks of supervising the FM Admin team.
▪ Along with the FM Admin Manager, is in control for monitoring and reporting data to Geneva and management.
▪ Takes over the duties and responsibilities of the FM Admin Manager in the event that he / she is unavailable of incapacitated.
▪ Handles the day-to-day supervision of the FM admin team with regards to all their designated tasks.
▪ Handles the checking of Order Instructions prior sending to Finance for Final Invoicing.
▪ Ensures the FM Admin team is up to date and is in line with their designated tasks.
▪ Ensures the FM Admin team is on target with regards to their KPI’s and Performance requirements.
▪ Is the main coordinator and communicator with Finance with regards to Order instructions and Billings.
▪ Ensures the monitoring of key performance indicators not only of the FM Admin team, but also of the operations and PH Support groups like Finance and Procurement with regards to transactions that involve the FM sector.
▪ Reports all these findings to the FM Admin Manager in order to generate procedures or corrective actions
▪ Is in-charge of the proper checking, validation, and verification of Order Instruction generation by the Admin team or Invoicing.
▪ Enacts, Coordinates and Disseminates the FM Admin Manager’s instructions on the team’s plans with the FM Admin team

Ensures and coordinates any revisions, corrections and cancellations requested by the client is thoroughly investigated and proper procedure is followed by the Finance Billing Team. She will be in-charge of monitoring and reporting these incidents.
▪ Prepares and transmits or dispatches via email or delivers the certificates of marking.
▪ Ensures that all necessary forms/certificates and/or other requirements needed are always completed and prepared.
▪ In control of overseeing the FM Office associates in carrying out the FM Admin Manager’s plans and instructions
▪ Coordinates the Ops team and Admin team members on the dispatch and proper sorting of Marking Certificate Reports.
▪ Responsible for the maintenance of the FIP monitoring for invoicing and dispatch file in SharePoint which was created by SGS Geneva.
▪ Shall be the one to take over the DTR monitoring, approval or rejection for the FM Admin team.
▪ Ensures compliance with the Group and national policies including but not limited to the maintenance of the Quality Management System
▪ Operates to the highest standards of ethics, in accordance with the SGS Code of Integrity.
 

• Caters to room inquiries and reservations on a daily basis received via telephone calls and emails with full utilization of Opera PMS for creating and updating room reservations.
• Maintains an outstanding reputation for the Hotel and provides services and information to guests the most accurate and up to date information possible.
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.

Primary Responsibilities 

• Supervises team members in administration of corporate and statutory benefits
• Develop and execute strategic employee wellness programs and initiatives.

Specific Responsibilities

Benefits

• Manage and administer rewards programs . Ensure that incentives pertaining to the company’s monthly incentive program are distributed to concerned departments.
• Facilitates shine and refresher orientation
• Liaise with the 3rd party providers on the requirements for the following protective benefits of employees
  • Health insurance of employees and dependents
  • Group Life Insurance
  • Accident Insurance
  • Memorial Plan
• Facilitate new and renewal enrollment of employees to HMO, Group Life Insurance and other benefits
• Oversee, executes, implements and mobilize the following employee services following the established calendar set at the beginning of the year:
  • Company Uniform
  • Annual Physical Examination
  • Annual Random Drug Testing
  • Annual vaccination programs (Flu, Cervical)
  • Service Awards

Compliance

• Administer and ensure renewal of certifications and other permits as required by the private and government organizations
• Represent the company during the external audit eg DOLE inspection audit

• Develop and communicate positive employee relations strategies and retention initiatives that foster and promote a culture of excellence.
• Act as the Human Resources communications coordinator for the launch of special programs and events.
• Administers and manages the rewards and recognition programs within SGS
• Connect to the diffent teams and provide guidance in creating incentive programs
• To participate and lead on specific projects as directed by the Compensation, Benefits and Compliance Manager.
• To take responsibility for own continuous professional development 

Quality, Safety and Health

• Acts as representative of HR-GSS to QHSE meetings  to ensure compliance
• Meeting company health and safety goals
• Support and implement OHS policies and programs
• Advise and lead employees on various safety-related topics
• Prepare educational seminars and webinars on a regular basis
• Demonstrates strong commitment to SGS HSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to HSE.

     Supervision

• Oversee team’s workflow and tasks
• Set individual performance goals of the team consistent and aligned with the company’s goals and objectives
• Train , support the new hires of new roles and facilitate transition process
• Delegate work assignments
• Create and manage team schedules
• Guide and help the team in resolving employee issues and disputes
• Evaluate performance and provide feedback
• Review, implement and continuously improve processes.
• Support the Compensation and Benefits Manager in regularly reviewing the policies and updating accordingly

Others

• Perform other related duties as required and assigned by Compensation, Benefits and Compliance Manager and HR Country Director.

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

   

• Monitors rebate, allowances, house charges, and paid-out amounts to ensure that each account is properly authorized and has relevant explanations, and to report any deviations.
• Ensures the timely preparation and issuance of audit reports, and the distribution of revenue and statistics reports.
• Ensures that the hotel complies with corporate policy on Income Audit.

Reporting Line:
Reports to the Health & Safety/Operational Compliance and Excellence (H&S/OCE) Manager.

Primary Responsibilities:

• Assists the H&S/OCE Manager in the maintenance and continual improvement of the organization’s national quality, health, safety, environmental and energy (QHSEE) management systems, such as but not limited to ISO 9001, ISO 14001, 50001, ISO 45001, ISO 17025, ISO 17020.
• Conducts internal audit and training relevant to the management systems, such as but not limited to ISO 9001, ISO 14001, 50001, ISO 45001, ISO 17025, ISO 17020, Corporate Governance, Operational Integrity, and SAT Audit.
• Assists in the achievement of the division’s objectives and targets aligned with the corporate directives by providing support and active participation in the different Corporate Social Responsibility activities and other activities led by the OMD.

Specific Responsibilities:

• Assists the H&S team in establishing, maintaining, and improving the required Management Systems and other IMS projects that would benefit society and the environment while boosting the SGS brand and reputation.
• Undertakes Internal Audit activities, Corporate Governance, SAT, Supplier Audits, and other audit activities as a team leader or team member according to the internal audit programme.
• Oversees QHSEE meetings and other meetings related to the management systems.
• Collaborates with QHSEE Coordinators from the different business and function lines in implementing the Management Systems in their respective divisions.
• Acts as the Document Controller of the team and maintains the integrity of all documented information saved in the IMS SharePoint site.
• Assists during external audits and other certifications and accreditations deemed necessary by SGS Philippines.
• Reports all Management Systems related audits and incidents using the Crystal Non-Conformity Report module and monitors timely closure through creation of NCR Analytics Report and following up with concerned teams

Are you passionate about delivering exceptional service quality in every interaction? Do you thrive on challenging the status quo and proposing innovative solutions? Are you skilled at cultivating and maintaining strong relationships with both internal and external clients?  

If so, we want to hear from you! We are seeking a dynamic and driven Customer Service Supervisor to join our Customer Experience Team. In this role, you will be at the forefront of ensuring top-notch service delivery, working closely with clients and stakeholders to enhance their experience and satisfaction. 

As the Customer Service Supervisor, reporting directly to the Customer Experience Manager, you will play a critical role in ensuring that our inspection, audit, and lab testing programs not only meet but consistently exceed our clients' expectations. You will be responsible for upholding the highest standards of service quality, ensuring that every interaction reflects our commitment to excellence. 

Your main responsibilities will be (but not limited) to:  

• Establish and monitor Key Performance Indicators (KPIs) to ensure quarterly and yearly targets are met, consistently delivering reliable quality control results on time and achieving customer service objectives. 

• Apply strong data analytic skills to monitor and evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve the delivery of high-quality service for both internal and external clients. 

• Guarantee the timely and successful delivery of our solutions in alignment with internal and external customer needs and objectives. 

• Develop and implement solutions to enhance the value we deliver to both internal and external clients, while improving our overall quality of service. 

• Collaborate with cross-functional teams (Operations, Sales, Finance, IT) to nurture long-term relationships with assigned clients, ensuring their needs are accurately identified and fully met, leading to their complete satisfaction with our services. 

• Collaborate closely with the Finance team to ensure timely invoicing and effective payment collection, while consistently meeting DSO (Days Sales Outstanding) targets. 

• Provide regular updates to the Customer Experience Manager on team member challenges and collaborate on solutions. 

• Engage in process improvement projects that drive company growth and create action plans that emphasize fostering internal team collaboration and supporting employee career development. 

• Day-to-day communication with internal and external client’s key contacts and follow-up of activities. 

• Actively participate in team meetings and work collaboratively to resolve open issues. 

Beefs up client base through scouting for potential clients, developing marketing and sales plan, making actual sales transactions, maintaining existing clients, and providing market information to be used developing marketing and sales plans and targets.

• Presents, offers, follows up and makes sales transactions for SGS services.
• Develops and implements Marketing and Sales Plans to ensure a robust Sales pipeline and meeting Sales targets.
• Prepares sales reports via the CRM and keeping the CRM accounts updated.
• Submits Weekly Sales Plan and Sales Accomplishment Reports Increases client base by scouting for potential clients and maintaining managed accounts through identification of their needs, packaging services that would best fulfil their requirements, and making successful sales transactions.
• Maintains regular communication with managed accounts and follows up proposals with potential clients.
• Performs other related duties as may be assigned either in collaboration of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives

• Responsible for preparation of various monthly reports required by Department Head
• Supervise and control subordinates to discharge their duties in an effective and efficient manner
• Daily review and posting of general cashier's report and back office collection
• Monthly preparation  and online filing of the business taxes of the Hotel on a timely manner 

• Prepares daily work order and project update reports
• Swimming pool equipment operation & pool water treatment
• Recording of chiller logs & relevant checklist, utilities consumption
• Checking periodically and recording of fresh water tank levels ensuring that sufficient maximum water level is maintained at all times

The Global Safety Operational Solutions Coordinator will assist the Safety Operations Team and Global Head of Safety in providing expert advice and supporting safety operational solutions for all SGS affiliates worldwide.

This role encompasses a wide range of transversal responsibilities aimed at promoting a culture of safety and developing best practices in Health, Safety, and Environmental (HSE) management.

Key Responsibilities:

HSE Operational Advice and Support

• Collaborative Compliance: Collaborate with Regional and Country Health & Safety Managers and risk experts to ensure HSE compliance in line with SGS Health & Safety standards, policies, procedures, and guidelines.
• Communications and Learning Development: Help develop communications and learning materials to highlight risks in field and lab operations.
• Assessments and Audits: Participate in and/or lead HSE assessments and audits to ensure ongoing compliance and improvement.
• Performance Monitoring: Develop and use performance indicators and data analysis to monitor safety operations’ performance and establish action plans.

Safety Management System (SMS) Maintenance and Enrichment

• Continuous Improvement: Assist in the ongoing review, enhancement, and documentation of the Safety Management System (SMS) to ensure it aligns with regulatory requirements and industry standards.
• Content Development: Develop and incorporate technical and digestible content into the SMS, including procedures, guidelines, and educational materials, to enhance understanding and compliance across the organization (e.g., visual management, cheat-sheets).

Accelerate the Adoption and Utilization of Safety Digital Tools

• Global Implementation: Drive the implementation and utilization of safety digital tools globally.
• Performance Assessment: Assess the effectiveness and performance of adopted tools to ensure they enhance safety operations.
• Technical Support: Troubleshoot technical issues, perform regular updates, and provide training and support to maximize tool efficiency.

Merger & Acquisition Safety Due Diligence

• Due Diligence Activities: Participate in safety due diligence activities during mergers and acquisitions.

Integration Support: Assist in the integration of acquired entities into the existing safety framework and standards.

https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc5/5d946e0d08c63e194f3a018e/eff570ca-67b2-4d99-a9e4-601b61df9f54?r=s3-eu-central-1

We are seeking a motivated and detail-oriented individual to join our Inspection back-office team.

We are launching a new team to centralize back-office operations management for QIMA Standard Accounts Inspection Services. The candidate will be part of the new team.

The candidate should embrace the company’s culture of teamwork, technology and innovation, and be able to work effectively with different teams/stakeholders in a fast-paced environment.

This is an exciting opportunity to grow within QIMA and learn all the elements of our Inspection business.

Core Responsibilities:

• Handle requests for Inspection clients under Standard Accounts, received through Freshdesk ticketing tool or other communication. 
• Write and maintain General Instructions (GIs) – how we record custom requirements for each client that Operations teams need to follow. 
• Work with Ops SIP team to develop Special Inspection Workflows where needed. 
• Proactively check the Inspection performance / KPIs of important and high-risk clients under Standard Accounts. Communication action plans as needed. 
• Work closely with QIMA sales team members to understand the needs of their clients and enhance customer loyalty.
• Support project to improve Inspector GIs and improve use of QIMAone Special Workflow for Inspection services. 

Your responsibility and punctuality will be crucial in ensuring that our front-line services run without disruptions. 

You will be expected to: 

• Ensure inspection booking are following customers requirements; 

• Communicate with customers, suppliers and back office teams to ensure inspection booking containing all necessary information and all elements are clarified before proceeding with the inspection; 

• Quote the inspection order based on the estimated workload and following quotation rules; and  

• Be the link between the inspectors on-site in the factories and our customers all over the world. 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Provide leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring.

• Monitor staff performance, works with employees to implement goals and document progress.

• Manage resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.

• Manage staff to ensure all duties are performed in an accurate and timely manner.

• Develop and implement department policies and procedures.

• Ensure deadlines and production schedules are met and reallocate workloads as necessary.

• Perform resource planning and allocation and support direct reports in meeting work requirements.

• Assess strengths and development needs of employees and provide challenging assignments and opportunities for development.

• Manage team expenses within budget constraints and provide financial and quantitative information in support of group and company reporting and goals.

• Execute company policies and practices and serve as a channel for company communications.

• Assist in managing the computing environment to protect the production applications critical to the success of the business.

• Deliver a computer operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.

• Assist other IT management team members to establish strategies and priorities for overall IT operations by analyzing and understanding the current and future IT operation needs.

• Develop and recommend tactical and strategic plans for information processing operations.

• Identify and recommend cost-saving and continuous improvement initiatives within the information processing area.

• Ensure all backup and recovery and disaster recovery processes will meet or exceed business requirements.

• Develop and maintain team standards and procedures that support departmental standards and procedures.

• Manage internal and external communications/escalations on issues.

• Understand processing environments for supported products and services.

• Utilize variable staffing models, which includes contractor and co-source models, processes/practices.

• Encourage inter-team, inter-department and inter-organizational team work to accomplish goals and objectives.

• Other related duties assigned as needed.

What you will bring:

• Application Support Experience

• Preferably with experience in Banking or Payments domain but not required

• Willingness to work from 3pm-12am Philippine Standard Time (Later on, we can be flexible and move it more to local hours)

• Willingness to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (located near Magallanes MRT Station, EDSA)

• Bachelor’s degree or the equivalent combination of education, training, or work experience.

• Strong management, organizational, team building, coaching and mentoring skills

• Strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence

• Considerable knowledge of all operations lifecycle phases, e.g., requirements definition, risk management, implementation, deployment, maintenance

• Considerable knowledge of IT production administration and operations activities and controls

• Knowledge of software development lifecycle (SDLC) methodologies and integrated controls

• Technical knowledge of information technology networks, systems, peripherals and software applications

• Knowledge of all types of testing, e.g., unit, component, integration, system

• Knowledge of Financial Technology products, services, and business operations

• Ability to formulate, implement and evaluate plans, programs and procedures applicable to the information processing operations

• Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making, often based on limited information and/or under extreme conditions

• Ability to communicate ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels

• Ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

What we offer:

• A competitive salary and benefits (such as HMO on Day 1)

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Key Responsibilities include:

Report validation:

• You will help us live up to our promise of fast report turnaround, while making sure that report quality is not compromised by the fast delivery.
• You will be expected to:
  • Review inspection reports that come in from the field, to make sure they are prepared accurately and according to format.
  • Validate incoming inspection reports if they meet all the appropriate requirements.
  • Inform inspectors promptly in case of problems and follow up to make sure any discrepancies are corrected.

Team Supervision:

• Supervise a team of report specialists to achieve or exceed goals and key performance indicators.
• Handle escalations from direct reports regarding report validation issues.
• Implements and enforces systems, policies, and procedures.
• Review and approve work hours and attendance-related filings for payroll
• Handle given task by Team Leader/ Report Manager as necessary.

You may also be asked to:

• Contact appropriate QIMA teams to answer client inquiries;
• Training new specialists regarding report validation and validation guidelines;
• Handle shadow validation requests from other team; and
• Manage report validation of key accounts.

Your primary responsibility is to support the fast-growing Customer Success Management (CSM) team by reliably maintaining and improving business reports and processes.

Our goal is to meet and exceed clients’ expectations by acting as trusted advisors supporting their digital transformation.

Key Responsibilities include:

Standardization, Processes, Training:

• Contribute to Internal projects of formalization and standardization
• Create models to answer current business questions; validate and understand the conclusions
• Create presentations for Customer meetings
• Create quotation files and follow the invoicing process
• Assist in identifying improvements to our Internal Customer Success operations systems to improve processes
• Support to train other teams: Business Development Managers, Front-end and Customer Service.

Analysis & Strategy:

• Submit reports on Customer Success activities and results
• Maintenance of CSM business unit reporting tools, dashboards and reports
• Assist the Customer Success Strategist in building engagement strategies that will enhance the User Experience on our interfaces
• Assist the Customer Success Manager in building value narrative for our customers, based on data analytics and conversation insights

Client facing:

• Act as point of contact for vendors and customers in Asia
• Participate in client calls and client facing communications

Development, Improvement and Expansion:

• Be a customer advocate to ensure customer feedback is communicated to product and engineering team
• Be a champion of our software
• Work with Marketing team on promoting our software