The Supply Chain Operation/Customer Service Supervisor serves as the process owner for the Order to Delivery process and acts as the central hub for information flow between Sales/Marketing, Supply Chain (SC), and other support groups. Responsible for ensuring the accurate entry of all orders into the SAP system.

Duties and Responsibilities:

• Collaborate with the Sales and Marketing teams to understand sales targets and objectives.
• Monitor order processing and delivery schedules to identify potential delays or issues that may impact sales targets.
• Act as the primary point of contact for resolving issues related to order servicing.
• Investigate and address any discrepancies or challenges in order processing and delivery.
• Coordinate with relevant departments, including Sales, Supply Chain team, and Customer Service, to identify and implement solutions to resolve issues promptly.
• Conduct regular audits of sales order data to identify and correct any inaccuracies or discrepancies.
• Provide training and guidance to team members responsible for entering SO details to ensure consistency and accuracy in data entry processes.
• Monitor order statuses and adjust delivery schedules as needed to accommodate changes or prioritize urgent orders.
• Establish and maintain effective communication channels between Sales/Marketing, Supply Chain team, and other support groups involved in the order fulfillment process.

"The Customer Service Supervisor assumes responsibility as the overseer of the Order to Delivery process. They serve as a central hub for the exchange of information between Sales/Marketing, Supply Chain Management (SCM), and other support departments. Their primary duty entails ensuring the accurate input of all orders into the SAP system."

Duties and Responsibilities
Customer Service:

• Make sure that the Sales Target is achieved through time and in full delivery of orders
• Ensure timely resolution of issues about serving of orders.
• Guarantee that SO Details are encoded accurately
• Organize the delivery schedule in line with order due dates.
• Maintain an efficient flow of communication regarding information involved in order fulfillment and other customer issues
• Other tasks that may arise in line with operational and business needs.