As a Shift Supervisor, you will spend your working day mainly at your desk, interacting – in person and via phone and e-mail, with our Game Presenters – your main stakeholder - and management.

The job will help you grow your organizational skills, as well as fast paced decision making, thinking outside of the box, looking for creative solutions to make sure personnel and staff number on shift is adequate to keep the operations running.

To complete the picture, a high level of problem solving and your ability to multitask.

Ideally, you have previously worked in a fast-paced environment, where attention to details and sense of ‘doing right’ was at their maximum level.

You will spend the first 2 weeks of your employment with us in our state of the art Academy where you will be taught our games and all the procedures, together with internal procedures and tools.

Main tasks

Make sure all Game presenters arrived at work and are ready to run the show!

• Create internal rotation patterns, taking care of long absence, sick leaves, changes in the GPs schedule Uniform handing
• Create Game Presenters Monthly Schedule.
• Manage various requests of team members and handle them on a timely manner; Establish and foster cross departmental cooperation;

Skills

• An ability to make decisions requiring independent judgment and to identify and refer other issues to the proper authorities
• Strong teamwork skills followed by a professional attitude
• Strong written and verbal communication skills in English
• High level of emotional intelligence, excellent communication skills
• Proactive and results driven approach, logical thinking and decisiveness in decision making; strong
• organizational skills
• Strong character, high level of stress resistance and good problem-solving skills.
• Ability to negotiate is a must
• IT knowledge - Office (MS Excel)
• An ability to communicate clearly with staff, establishing cooperative linkages among the team
• Able to resolve interpersonal and interdepartmental issues

• Provides dedicated and exceptional butler service for guests and VIPs, and facilitates refreshments and transfer arrangement.

• Coordinates with different departments regarding guests' needs, such as guest stay requirements, laundry, pressing needs, and bookings.

• Prepares the set-up of welcome amenities, and assists with kitchen equipment.

• Responsible for preparation of various monthly reports required by Department Head
• Supervise and control subordinates to discharge their duties in an effective and efficient manner
• Daily review and posting of general cashier's report and back office collection
• Monthly preparation  and online filing of the business taxes of the Hotel on a timely manner 

• Enhances guest satisfaction through his/her warm and friendly manner, availability and frequent presence in the hotel
• Handles guest comments and complaints, ensuring follow-up
• Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
• Guarantees that equipment is kept clean and well maintained

The Research and Development Supervisor ensures that:

1. R&D system and process procedures are in place.

2. Insights from customers for new products are captured.

3. Initial hazard analysis and risk assessment of new products are conducted before product development.

4. Experimental design and project timeline are created; milestones and targets are monitored and accomplished.

5. Product labels of all new products are compliant to applicable Regulatory and Statutory standards. 

6. Appropriate packaging materials are developed and approved for use in all new products.

7. Specifications and other requirements for new products of Institutional customers are established, reviewed, and communicated to QA, Procurement, and Production.

8. Requirements for registration of all new products are prepared accurately.

9. Product Costing and margins of new products are computed in coordination with Finance.

10. The performance of newly launched products are monitored; troubleshooting of quality and performance concerns are conducted; and appropriate action plans are recommended and implemented.

11. Competitive benchmarking reports are available in a timely manner with necessary conclusions and recommendations.

12. All reports submitted by the R&D Product Technologist are reviewed, verified, and approved for dissemination to appropriate stakeholders.

Other Tasks

1. Mentors and develops Junior R&D Personnel.

2. The R&D Supervisor takes a prominent role in the implementation and maintenance of systems such as 5S/GMP, Safety, HACCP, Halal, Food Safety and ISO.

3. The R&D Supervisor actively participates in all company programs on quality improvement, safety & security, sustainability, corporate social responsibility and risk management.

4. The R&D Supervisor may be assigned to other related tasks as directed by the R&D Manager.

Primary Responsibilities
•Troubleshoots and corrects daily disruptions to productivity.
•Ensures that the GBS Asia provides a high level of service to the Affiliate operations based on the Statement of Work.
•Manages the staff operations and administration for the GBS program, including optimizing shift schedules, according to Affiliate needs.
•Proactively manages performance, throughput, utilization, and quality via established KPIs, alerting program leaders of deficiencies in a timely manner.
•Main GBS Asia point of contact for Affiliates regarding all operational issues.

Specific Responsibilities
▪At all times, complies with SGS Code of Integrity and Professional Conduct.
▪Manages the process for and participates in the recruitment of the new GBS staff on behalf of Lab Affiliates with operations housed in GBS Asia facilities.
▪Ensures that the working conditions are provided and maintained, including office space, computers, desks, etc. Troubleshoot and initiate corrective and/or improvement actions as needed to ensure local operations integrity is maintained.
▪Maintains a working knowledge of all analytical procedures in the lab sections being supported by the team.
▪Organizes, manages and perhaps participates in staff training requirements, opportunities and schedules in coordination with Lab Affiliates.
▪Manages staff schedules, including shift schedules, attendance and time off requests in coordination with Lab Affiliates managers.
▪Supports all GBS Technical Coordinators in their management of daily work assignments and delivery performance.

Supports Lab Affiliates with annual performance reviews of GBS lab staff housed under GBS Asia, especially access to or entry into the local TalentForce system.

▪Ensures that systems in place to compile, monitor and report KPIs as outlined in the Statement of Work are properly accessed, functioning and updated.
▪Assists in the implementation of specific operational improvements as identified by the Lab Affiliate manager. These projects will focus on the improvement of quality, efficiency, accreditation compliance, communication and technical improvement.
▪Looks for local GBS efficiency gains by being aware of new tools and reviewing existing procedures.
▪Participates in regular calls with the Global Process Owners (GPOs) and Lab Affiliate managers in order to discuss operational issues, plans, etc.
▪Represents the Lab Support program internally within GBS Asia and the global business lines.
▪Facilitates and hosts visitors from SGS Global and Lab Affiliates as needed.
▪Reviews and provides any corrections to monthly expense reports to the Lab Affiliates using the services of GBS Asia
▪Ensures all GBS operations are fully coordinated and compliant with the GBS Lab Support Program Manager.
▪Ensures work area in GBS is kept clean and presentable at all times.
▪Remains familiar with SGS quality assurance procedures.
▪Complies to all SGS QHSE and HR policies and procedures.

The Warehouse Operations Supervisor is responsible for overseeing and managing daily warehouse operations to ensure efficient, accurate, and timely handling of inventory and goods. This role is critical in achieving operational excellence and meeting business goals through optimized workflows, resource allocation, and compliance with standards.

Key responsibilities include maximizing storage efficiency through optimized warehouse space utilization, and streamline operations, ensuring seamless workflows that support productivity and cost-effectiveness. This role is vital in enforcing rigorous adherence to GMP/GWP, ISO/HACCP, Food Safety Standards, and Safety Protocols to uphold a safe, compliant, and high-performing environment that meets both regulatory requirements and quality standards.

Additionally, the said position works  with Subcon Agency to ensure they align with core team practices and operational standards, creating a cohesive and efficient workforce. Key areas of focus include managing Finished Goods (FG) Receiving and Putaway, Storage  Loading and Dispatch, and Delivery Documentation processes, ensuring each step is completed accurately, efficiently, and in compliance with standards. These efforts directly support the company’s goals of operational excellence, on-time delivery, inventory accuracy, and high service quality, driving customer satisfaction and business success.

Your responsibility and punctuality will be crucial in ensuring that our front-line services run without disruptions.

You will be expected to:

• Ensure inspection booking are following customers’ requirements.
• Communicate with customers, suppliers and back-office teams to ensure inspection booking containing all necessary information and all elements are clarified before proceeding with the inspection.
• Quote the inspection order based on the estimated workload and following quotation rules. 
• Be the link between the inspectors on-site in the factories and our customers all over the world.

• Lead the reservation team, providing guidance, training, and performance evaluations
• Manage all aspects of the reservation process, including phone, internet, and email bookings
• Implement and maintain policies to optimize room sales and occupancy rates
• Collaborate with other departments to enhance guest experience and streamline operations
• Monitor reservation trends and provide insights for strategic decision-making
• Handle complex inquiries and resolve customer issues promptly and professionally
• Ensure compliance with company standards and industry regulations

• Ensure accuracy of all charges and credits to the various debtor accounts and ensure that it was posted on timely
• Accountable for the accurate processing of all AR accounts
• Calculate and accurately post credit card commissions daily
• Accurately process all monthly statements, ensuring that they are mailed promptly

• Support EPPI Operation Advisor representative in identifying opportunities for improved operational performance at the organizational level
• Draw up and / or review reports, organizational procedures, technical documentation;
• Support EPPI Operation Advisor representative in making sure the organizational procedures are understood and applied.
• Conduct regular visual audits of the facilities, main carriageway and equipment and produce audit reports, in compliance with contract requirements and company best practices.
• Conduct internal audits for client’s operation and EPPI operation
• Oversee the toll auditors in the routine audits of toll collection data (transactions, class discrepancies, collected revenues, revenue discrepancies).
• Manage the quality management system to achieve the overall goals of meeting the client’s and EPPI’s requirement.
• Reporting to MCX management on all quality control and quality assurance issues.
• Monitor the accuracy and exhaustiveness of data collected.
• Provide recommendations on business process improvements and best practices.
• Oversee the analysis of relevant project data to support recommendations for corrective action, improvements and best practices’ implementation on MCX.
• Monitor the production and the deadlines of the deliverables due to external stakeholders.
• Monitor the project’s performance against key performance indicators and delivery of all due contractual obligations.
• Assist in recommending and conducting trainings for the Staff.
• Perform other related duties as may be assigned from time to time.

Reporting to the HR Manager, the Compensation & Benefits Supervisor will be responsible for:

Payroll Management:
Process payroll for all employees accurately and on time, including entering data into payroll systems, calculating wages, deductions, taxes, and adjustments.
Review and validate timesheets, overtime, and other payroll-related data.
Ensure compliance with local payroll laws and regulations.
Reconcile payroll accounts and resolve any discrepancies promptly.

Employee Benefits Administration:
Administer various employee benefits programs, including health insurance, leave monitoring/conversion, coop processing, and other company-sponsored and government-mandated benefits.
Enroll new employees in benefit plans, make changes to existing employee benefits, and ensure timely termination of benefits for departing employees.
Act as a point of contact for employees’ questions and concerns regarding their benefits.

Documentation and Reporting:
Maintain accurate and up-to-date payroll and benefits records.
Prepare and submit payroll-related reports, such as tax filings, year-end forms, and summary reports for management.
Generate and analyze payroll and benefits reports to identify trends and areas for improvement.
Ensure secure handling and storage of sensitive payroll and benefits data.

Compliance and Audits:
Ensure all payroll and benefits processes adhere to company policies and legal standards.
Assist in preparing for audits by providing required documentation and explaining payroll and benefits operations.
Stay informed about changes in payroll and benefits laws and regulations and update company practices accordingly.
Liaise and process necessary documents for government offices including SSS, PhilHealth, BIR, and PAGIBIG Fund as required.

Employee Communication and Support:
Provide excellent customer service to employees, helping resolve any payroll or benefits-related inquiries or issues promptly.
Conduct new employee orientations, educating them about payroll processes and benefits options.
Create and distribute communications regarding changes to payroll and benefits policies.

Your responsibility and punctuality will be crucial in ensuring that our front-line services run without disruptions.

You will be expected to:

• Ensure inspection booking are following customers’ requirements.
• Communicate with customers, suppliers and back-office teams to ensure inspection booking containing all necessary information and all elements are clarified before proceeding with the inspection.
• Quote the inspection order based on the estimated workload and following quotation rules. 
• Be the link between the inspectors on-site in the factories and our customers all over the world.

• Ensures compliance with arrival and departure standards based on Leading Quality Assurance.
• Supervise the Front Office Team to personalize the guest arrival and departure experience by ensuring all arrival reservations are reviewed and processed based on guest purpose, perspective, preferences, and passions. 
• Ensure all corporate, regional and local Raffles Standards of Operating Policies and Procedures are adhered to. 

• Monitors rebate, allowances, house charges, and paid-out amounts to ensure that each account is properly authorized and has relevant explanations, and to report any deviations.
• Ensures the timely preparation and issuance of audit reports, and the distribution of revenue and statistics reports.
• Ensures that the hotel complies with corporate policy on Income Audit.

Are you passionate about delivering exceptional service quality in every interaction? Do you thrive on challenging the status quo and proposing innovative solutions? Are you skilled at cultivating and maintaining strong relationships with both internal and external clients?  

If so, we want to hear from you! We are seeking a dynamic and driven Customer Service Supervisor to join our Customer Experience Team. In this role, you will be at the forefront of ensuring top-notch service delivery, working closely with clients and stakeholders to enhance their experience and satisfaction. 

As the Customer Service Supervisor, reporting directly to the Customer Experience Manager, you will play a critical role in ensuring that our inspection, audit, and lab testing programs not only meet but consistently exceed our clients' expectations. You will be responsible for upholding the highest standards of service quality, ensuring that every interaction reflects our commitment to excellence. 

Your main responsibilities will be (but not limited) to:  

• Establish and monitor Key Performance Indicators (KPIs) to ensure quarterly and yearly targets are met, consistently delivering reliable quality control results on time and achieving customer service objectives. 

• Apply strong data analytic skills to monitor and evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve the delivery of high-quality service for both internal and external clients. 

• Guarantee the timely and successful delivery of our solutions in alignment with internal and external customer needs and objectives. 

• Develop and implement solutions to enhance the value we deliver to both internal and external clients, while improving our overall quality of service. 

• Collaborate with cross-functional teams (Operations, Sales, Finance, IT) to nurture long-term relationships with assigned clients, ensuring their needs are accurately identified and fully met, leading to their complete satisfaction with our services. 

• Collaborate closely with the Finance team to ensure timely invoicing and effective payment collection, while consistently meeting DSO (Days Sales Outstanding) targets. 

• Provide regular updates to the Customer Experience Manager on team member challenges and collaborate on solutions. 

• Engage in process improvement projects that drive company growth and create action plans that emphasize fostering internal team collaboration and supporting employee career development. 

• Day-to-day communication with internal and external client’s key contacts and follow-up of activities. 

• Actively participate in team meetings and work collaboratively to resolve open issues. 

• Responsible for preparation of various monthly reports required by Department Head
• Supervise and control subordinates to discharge their duties in an effective and efficient manner
• Daily review and posting of general cashier's report and back office collection
• Monthly preparation  and online filing of the business taxes of the Hotel on a timely manner 

• Prepares daily work order and project update reports
• Swimming pool equipment operation & pool water treatment
• Recording of chiller logs & relevant checklist, utilities consumption
• Checking periodically and recording of fresh water tank levels ensuring that sufficient maximum water level is maintained at all times

We are seeking a motivated and detail-oriented individual to join our Inspection back-office team.

We are launching a new team to centralize back-office operations management for QIMA Standard Accounts Inspection Services. The candidate will be part of the new team.

The candidate should embrace the company’s culture of teamwork, technology and innovation, and be able to work effectively with different teams/stakeholders in a fast-paced environment.

This is an exciting opportunity to grow within QIMA and learn all the elements of our Inspection business.

Core Responsibilities:

• Handle requests for Inspection clients under Standard Accounts, received through Freshdesk ticketing tool or other communication. 
• Write and maintain General Instructions (GIs) – how we record custom requirements for each client that Operations teams need to follow. 
• Work with Ops SIP team to develop Special Inspection Workflows where needed. 
• Proactively check the Inspection performance / KPIs of important and high-risk clients under Standard Accounts. Communication action plans as needed. 
• Work closely with QIMA sales team members to understand the needs of their clients and enhance customer loyalty.
• Support project to improve Inspector GIs and improve use of QIMAone Special Workflow for Inspection services. 

Your responsibility and punctuality will be crucial in ensuring that our front-line services run without disruptions. 

You will be expected to: 

• Ensure inspection booking are following customers requirements; 

• Communicate with customers, suppliers and back office teams to ensure inspection booking containing all necessary information and all elements are clarified before proceeding with the inspection; 

• Quote the inspection order based on the estimated workload and following quotation rules; and  

• Be the link between the inspectors on-site in the factories and our customers all over the world. 

Key Responsibilities include:

Report validation:

• You will help us live up to our promise of fast report turnaround, while making sure that report quality is not compromised by the fast delivery.
• You will be expected to:
  • Review inspection reports that come in from the field, to make sure they are prepared accurately and according to format.
  • Validate incoming inspection reports if they meet all the appropriate requirements.
  • Inform inspectors promptly in case of problems and follow up to make sure any discrepancies are corrected.

Team Supervision:

• Supervise a team of report specialists to achieve or exceed goals and key performance indicators.
• Handle escalations from direct reports regarding report validation issues.
• Implements and enforces systems, policies, and procedures.
• Review and approve work hours and attendance-related filings for payroll
• Handle given task by Team Leader/ Report Manager as necessary.

You may also be asked to:

• Contact appropriate QIMA teams to answer client inquiries;
• Training new specialists regarding report validation and validation guidelines;
• Handle shadow validation requests from other team; and
• Manage report validation of key accounts.

Your primary responsibility is to support the fast-growing Customer Success Management (CSM) team by reliably maintaining and improving business reports and processes.

Our goal is to meet and exceed clients’ expectations by acting as trusted advisors supporting their digital transformation.

Key Responsibilities include:

Standardization, Processes, Training:

• Contribute to Internal projects of formalization and standardization
• Create models to answer current business questions; validate and understand the conclusions
• Create presentations for Customer meetings
• Create quotation files and follow the invoicing process
• Assist in identifying improvements to our Internal Customer Success operations systems to improve processes
• Support to train other teams: Business Development Managers, Front-end and Customer Service.

Analysis & Strategy:

• Submit reports on Customer Success activities and results
• Maintenance of CSM business unit reporting tools, dashboards and reports
• Assist the Customer Success Strategist in building engagement strategies that will enhance the User Experience on our interfaces
• Assist the Customer Success Manager in building value narrative for our customers, based on data analytics and conversation insights

Client facing:

• Act as point of contact for vendors and customers in Asia
• Participate in client calls and client facing communications

Development, Improvement and Expansion:

• Be a customer advocate to ensure customer feedback is communicated to product and engineering team
• Be a champion of our software
• Work with Marketing team on promoting our software

• Responsible for preparation of various monthly reports required by Department Head
• Supervise and control subordinates to discharge their duties in an effective and efficient manner
• Daily review and posting of general cashier's report and back office collection
• Monthly preparation  and online filing of the business taxes of the Hotel on a timely manner 

At QIMA, finance is so much more than spreadsheets. As part of our Finance team, you will work with international customers, be involved in crucial IT processes, and play a key role in ensuring financial stability of the company. If you are a reliable individual with a strong sense of personal responsibility, join our Finance team and help us reinforce the financial foundation for AI's bright future.

Based in Cebu, the Accounts Payable Supervisor will report to the Accounts Payable Manager..

Job Responsibilities

You will be expected to:

• Oversee the day-to-day AP Operations activities.

• Manage the daily workload of the whole team.

• Supervise, direct, and review the work of the account payable staff, maintain the general ledgers and sub ledgers.

• Ensure agreed SLA & KPI are met.

• 2nd level of escalation for issues & concerns from all stakeholders.

• Support ad hoc requests/projects.

• Support all internal and external examiner/audit requests pertaining to Accounts Payable.

• Actively identify areas for improvements to raise effectiveness and efficiency.

• Creates a team environment of accountability and commitment.

• Administration of the AP staff leave, absences, Attendance & Overtime.

As a Manufacturing Audit Supervisor, you will play a pivotal role in ensuring quality of reports delivered to our customers driving customer satisfaction and business growth.

You will be in direct contact with customers where clarification or update of protocol are required. Monthly KPI data preparation and review will be required. You will also support the audit team in achieving timely delivery of reports.

You will be responsible for training of auditors to ensure the consistency of reports submitted in terms of quality.

You will be directly reporting to the Manufacturing Audit Manager.

Key responsbilities include:

• Review Manufacturing Audit Reports to evaluate if they meet our clients‘ requirements.

• Communicate any report issues and recommendations to our certification team.

• Follow-up on necessary corrective action

• Provide technical expertise and advice to our teams and our clients.

• Preparation and update of new Manufacturing Audit Protocol.

• Preparation of training material for auditors.

• Participation and preparation of KPI for customer’s meeting where required.

• Other tasks arranged by the management team.