Customer Experience Officer works as part of the broader Customer Experience Team tasked with providing best in class service to our clients. The role involves providing Admin Support to both clients and AMT, which can include: investigating issues impacting clients, resolving client queries in a timely and accurate manner, CRM data entry, missed content investigations and content requests, and resolving Isentia Platform issues for clients.

Main Duties & Responsibilities:

1. Deliver customer service and support to Isentia clients

• Provide excellent, prioritised customer service.
• Deliver consistent, high-quality service to clients by performing tasks as requested
• with a high level of accuracy, including processing of irrelevant and missed content.
• Timely resolution of client issues.

2. Provide administrative support primarily to sales and account management teams

• Proactively develop and improve processes to service clients.
• Assist in client retention activities; help conduct regular brief reviews.
• Identify issues and implement solutions to ensure a more accurate service for the
• client.
• Provision of a professional and efficient administration service to the account
• management team.
• Proactively develop and improve service to the account management team.
• Proactive in identifying areas where procedures / administration tasks could be
• improved.

3. Report and record data in Isentia systems including Salesforce CRM, Pulsar

• Platform, Brief Admin and DaaS Management App
• Enter data in Salesforce CRM as per activity and client feedback for client
• intelligence.
• Maintain client briefs and delivery sets in Brief Admin and DaaS Management App,
• ensuring accuracy
• Maintain accurate data on client issues, particularly miss and return investigations.

• Minimum 1 year Customer Service experience
• Tertiary Qualification
• Excellent written and verbal communication skills
• Highly proficient in English Language
• Technically proficient in a range of office applications, Salesforce experience is desirable.

Thousands of business owners trust First Circle for our innovative products that help their businesses grow. They value our commitment to always go the extra mile, even at a cost to us, and respect our honesty even when delivering tough news. The Head of Customer Success is tasked to elevate our service even further, creating truly personalized relationships with business owners across the country. Reporting directly to the senior leadership team, this role will involve close collaboration with the Product, Data, and Sales teams.

The potential to tailor the experience for each SME is vast—from providing unique business insights, to facilitating connections among owners, to launching new banking and payment products. As Head of Customer Success, you’ll have the opportunity to shape the future of our service offering, create lasting impact for thousands of businesses, and play a pivotal role in driving the next phase of our growth. This is not just about managing customer relationships; it’s about revolutionizing the way SMEs experience support and service in the financial sector.

• Significant experience in customer success, customer acquisition, account management, or a related field within the financial services or fintech industry.
• Proven experience in building and leading high-performing teams, including mentoring and developing junior staff and colleagues.
• A proven record of building strong relationships, driving revenue growth, and delivering exceptional customer experiences with key business accounts over several years.
• A strategic, data-driven thinker who aligns customer success initiatives with business goals and uses customer feedback and metrics to inform decisions.

• Salary dependent on experience level. We pay top of market rates, and include extremely attractive commission incentives
• Hybrid work set-up: 2 days per week in BGC office
• HMO health insurance, catered lunches, MacBooks, monthly fitness allowance, transportation & accommodation allowance, and more!

About us:

Momos is a rapidly growing company headquartered in Singapore and San Diego. Our mission is to help food and beverage, retail, and other multi-location businesses drive their entire customer lifecycle, all powered by AI.

At Momos, our core principle is putting our customers at the forefront of everything we do. Since day one, we have embedded valuable feedback and input from our partners into our company culture and product. This collaborative approach has been instrumental in creating a solution that truly meets the needs of our customers. Today, we are proud to be trusted by over 5,000 businesses globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.

About the role:

As a Customer Operations - Support Lead, you will be a pivotal team member in ensuring the highest levels of service for our users. You’ll oversee the day-to-day of the Customer Operations team, building and managing processes that enhance team efficiency and collaboration. You’ll also play a critical role in building a team to support our growing operational needs.

Key Responsibilities:

• Oversee the team’s ticket operations to ensure timely and effective resolution of customer inquiries.
• Create new processes, and update existing ones to be scalable
• Communicate and promote alignment between cross-functional teams
• Personally own:

1. Weekly performance reporting to track and communicate progress.
2. Monthly training sessions to enhance internal team skills.
3. Monthly audit sessions to ensure adherence to quality standards.
4. Share insights and plans to address potential issues ahead of time.

• Oversee team processes such as:

1. First-touch responses and proactive customer communication.
2. Resolution tracking and effective problem-solving.
3. Management of tickets across internal and external channels.
4. Regular communication with the team to identify weak points or process gaps.

• Work closely with the Head of Customer Operations and senior leadership.
• Take ownership of hiring and developing a team.
• Raise the team’s operational excellence for Customer Support to new highs
• Work with teammates to implement scalable processes.

Key Performance Indicators (KPIs):

• Maintain high CSAT scores.
• Meet or exceed First Response Time targets.
• Improve ticket resolution times.
• Reduce user-raised ticket percentages by refining internal processes and preemptive support strategies, aiming to enhance the customer experience by addressing potential challenges before they escalate.

• 6 to 10 years of overall experience with at least 2 - 5 years of proven team lead experience in customer operations/ customer support.
• Strong operator mindset and a track record of tackling challenging scenarios ensuring the customer operations function works like a clockwork.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
• Ability to work independently while also leading a team. You will be required to roll our shelves along with the team you manage quite often.
• Passionate about working with customers and dedicated to exceeding their goals.

• Competitive salary and bonus scheme
• Private medical insurance
• Paid time off and a flexible working culture
• Opportunities for rapid career advancement
• A dynamic and inclusive company culture
• Access to the latest technology and tools for personal development
• Comprehensive onboarding program for new employees
• Employee recognition programs for outstanding performance

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!).
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal-opportunity workplace where we embrace diversity and different cultures. We started as an international company and know that building an organization with different experiences, thoughts, and opinions allows our team to grow and excel.

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.

Responsibilities:

• Rotation between inbound and call back queue calls, chat, email support.
• In this position, you will be taking over 300 contacts a week. These will be supporting both our customers and our providers on various operations-related issues. Our average handle time is around 10 minutes
• Our hours of operation are Monday - Friday, 6 am - 10 pm CST, and Saturday - Sunday, 7 am - 6 pm CST.
• We offer 8hrs per day for a max of 5 days per week (40hrs) during those hours.
• You will explain our services and policies, work to create a great service experience, and provide support for app navigation, payment details, scheduling, and issue resolution.
• You should have an understanding of how to connect with a Western individual and be skilled at problem-solving, building rapport, and offering empathy.
  

What we are looking for:

• Empathetic to customers, knows how to use soft skills to establish rapport and diffuse difficult situations.
• Ability to work efficiently and creatively to solve problems by utilizing all available tools and resources.
• Active listener who can interpret a problem, determine an approach to solve, and main call control.
• Ability to adhere to a schedule
• Adaptable to change
• High productivity at defined proficiency levels
• Willingness to receive and act on feedback from the leadership team
• Works with integrity and collaborates with team.

• Must be able to work weekends if needed.
• High school graduate required, some college preferred.
• EXCELLENT written and verbal English skills, conversationally fluent.
• Experience of at least 1 year in a customer contact center environment, supporting United States customers.
• Knowledge of ZenDesk a plus.
• Prior experience using CRM and VoIP software is a plus, knowledge of Google Suite is preferred.
• Computer, laptop or desktop with a camera (8GB RAM, Corei5 Processor), with a noise-canceling headset. We cannot use chrome books, tablets, ipads, or cell phones as they are not compatible with our phone system. You will also need 2 monitors.
• Consistent power source; and reliable internet connection (25 Mbps, with a backup connection of 10 Mbps) in a quiet space that is free from distractions to work
• Preferred ISP/Internet providers are PLDT (#1) or Converge (#2)
• Back up power and internet supplies to ensure you are able to complete your full shift
• Willing to work US hours and weekends; and amenable to working in rotating shifts

• Work from the comfort of your own home
• $4.50-$6.50/hr. $4.50 USD base, but ability to earn up to an additional $2/hr in incentive pay.

As a Customer Support Advisor - Dutch Speaking you will be reporting to the Customer Support Team Manager you will be part of the Customer Service Department.

Are you looking for a great opportunity to develop your skills? Are you a flexible, driven and solution oriented person with an open mindset? Are you a real people’s person with amazing customer service skills?

Seize the opportunity and find out more about us!

We’re looking for real team players to be a part of Entain and provide professional support to our customers.

What you will do

• Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies

• Provide first time resolution to customer contacts ensuring a positive and engaging service for the customer

• Improve and optimise customer value through maximising customer conversion and retention opportunities utilising company marketing initiatives and the ‘Sales through Service’ mentality

• Proactively escalate any issues to ensure the customer receives a resolution to their query

• Conduct interviews and prepare results regarding customer behavior
• Analyze customer comments and complaints and identify gaps and possible solutions
• Coordinate with various departments to provide proactive customer communication
• Assist with manual refunding to ensure SLA adherence

Primary Responsibilities

Generally responsible for the preparation of individual sales action plans in line with the overall sales strategy 
to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the 
business. Materializes current sales opportunities and identify news ones to meet required revenue targets 
within defined areas of responsibility.

Specific Responsibilities
▪ Answers inbound sales inquiries relating to products, services and current promotions.
▪ Communicates and explains the value of the client brand and benefits of services to potential customers 
though establishing relationships and building strong rapport.
▪ Uses effective selling and customer service techniques to identify customer needs and drive sales results 
Anticipate, identify and understand client’s needs and pains and translate those into sales opportunities.
▪ Ensure timely and professional submission of all information as requested by clients, ensure follow-up.
▪ Prepare and submit timely and accurate reports of sales activities.
▪ Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing 
reports and making recommendations to managers.
▪ Maintain positive relationships with current and potential clients through regular contacts.
▪ Coordinate with clients and avoid any discontinuation from his or her end.
▪ Liaise with technical/operations teams to ensure excellent communication channels exist to facilitate the 
successful handover and execution of the new and current business.
▪ Support marketing strategy and business development teams as appropriate
▪ Assist for invoicing and support for collection as determined by the Business Manager
▪ Maintain awareness and understanding of all SGS services, ensuring that the full range of SGS services are 
presented to new and existing clients to maximize sales opportunities.

▪ Forward potential opportunities to other Business Lines as appropriate
▪ At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and 
clients, in line with SGS policies and procedures.
▪ At all times, comply with SGS Code of Integrity and Professional Conduct
▪ Performs other related duties as may be assigned either in support of departmental goals or for his/her 
personal or professional training, education or development as programmed by his/her immediate superior.

Role Purpose:

To provide the best possible reactive and proactive customer support using the ‘Sales through Service’ ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.

Key responsibilities

• Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies.
• Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the ‘Sales through Service’ mentality
• Be able to respond across all products, but become an expert in at least one area
• Ensure familiarity with all marketing initiatives and up-to-date customer support functions and processes
• Maintain open and transparent communication within the team
• Proactively escalate any issues that would affect the customer experience
• Provide first time resolution to customer contacts, taking into account the commercial value of each contact.
• Escalate customer complex enquires to the Senior Customer Advisor and relay outcomes of investigations to customers.
• Maintain a Quality & Assurance score that meets and exceeds department KPI for each period outlined in the annual objectives.
• Perform any other duties as assigned and required.

KEY RESPONSIBILITIES:

• Effectively manage client relationships by conducting thorough intake meetings, understanding and addressing client needs, qualifying prospective clients, and serving as the primary point of contact.
• Oversee recruitment team members by assessing their capacity and skill set, ensuring alignment with client requirements, and maintaining seamless collaboration.
• Oversee the full recruitment cycle, from sourcing to placement, serve as the primary point of contact for clients, addressing complex recruitment concerns and inquiries.
• Track recruitment metrics, maintain a focus on results, and ensure high-quality service for clients.
• Develop and implement process improvement initiatives and lead various recruitment projects.

• Develop and maintain knowledge of market trends, competition offers and customer needs.
• Strategizes each account and respective plans of action.
• Prospecting new accounts and follow the sales process through to convert into ‘producing’ accounts.
• Prepares proposals/contracts, follow-up for assigned accounts and industries

The Project Manager will oversee the successful execution of projects from initiation to completion. This role requires a highly organized, results-driven individual and skilled in managing projects' technical and strategic aspects. You will collaborate with internal teams, clients, and stakeholders to ensure timely delivery within scope and budget while maintaining the highest quality standards.

Key Responsibilities

• Project Planning & Strategy: Develop comprehensive plans, define project scope, objectives, and deliverables, and identify necessary resources.
• Resource Management: Allocate tasks and responsibilities to team members, ensuring the right skills are assigned to the right tasks. Manage team workload and ensure project deadlines are met.
• Stakeholder Communication: Serve as the main point of contact for all project stakeholders, including clients, vendors, and internal teams. Provide regular updates on project progress, risks, and issues.
• Risk & Issue Management: Proactively identify risks and obstacles impacting project timelines or quality. Develop mitigation strategies and escalate as necessary.
• Timeline Management: Create and maintain project schedules, ensuring timely completion of milestones and deliverables. Adjust plans and timelines as needed based on project progress.
• Budget & Resource Oversight: Monitor project budgets, ensure proper resource allocation, and manage costs effectively to prevent scope creep or budget overruns.
• Quality Control: Ensure all deliverables meet the required standards of quality. Conduct regular quality assurance checks and reviews throughout the project lifecycle.
• Cross-functional Collaboration: Work closely with design, development, engineering, marketing, and other teams to ensure seamless execution and alignment with project goals.
• Project Documentation: Maintain up-to-date documentation for each project, including progress reports, meeting notes, and project plans.
• Post-Project Review: Conduct post-mortem meetings after project completion to evaluate success, gather feedback, and identify areas for improvement for future projects.

Skills and Qualifications

• Experience: 3-5 years of experience in project management, preferably in [industry, e.g., IT, construction, marketing, etc.].
• Project Management Methodologies: Familiarity with Agile, Scrum, Waterfall, or other frameworks. PMP or other relevant certifications are a plus.
• Leadership Skills: Strong leadership abilities, with experience managing cross-functional teams and guiding them toward project goals.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, able to quickly resolve issues and find creative solutions.
• Organizational Skills: Exceptional organizational and time management skills, with the ability to manage multiple projects and competing priorities simultaneously.
• Technical Proficiency: Experience with project management tools (e.g., Microsoft Project, Asana, Trello, Jira), Microsoft Office Suite, and other relevant software.
• Attention to Detail: A keen eye for detail ensures project deliverables are completed to the highest standard.

Preferred Qualifications

• Experience in [specific area, e.g., software development, construction, marketing, etc.].
• Knowledge of budgeting and cost management principles.
• Agile or Scrum certification.
• Experience working with international or remote teams.

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and growth
• A dynamic and supportive work environment
• Flexible work schedule and potential for remote work (if applicable)

Position Summary

The Visa Disputes Product Management team designs, implements, and manages on-behalf-of dispute products targeting Visa issuers throughout the world. We are seeking a Product Manager, Issuer Disputes Platform Management with the vision, passion, and commitment to support global product strategy.

As a Product Manager, your primary responsibility will be to support tech projects for the Issuer Disputes Product Management Team, overseeing parts of the technical project lifecycle from inception to deployment. Success in this role requires the ability to cultivate both internal and external client relationships and manage multiple projects concurrently.

A key part of your role will be assisting in translating business processes into robust requirements, ensuring the information is understandable to technology Program Managers, Product offices, and business operations partners.

Responsibilities

• Collaborate with business and technology Program Managers to facilitate projects from inception to end-user delivery, including post-deployment support for tool enhancements, fixes, and continuous improvement.
• Engage with Subject Matter Experts (SMEs) to comprehend business needs and requirements. Assist in delivering data-driven insights and results in a comprehensive Business Requirements Document (BRD).
• Support project teams effectively with some supervision, ensuring timely completion of projects within the allocated budget.
• Assist in refining user stories to develop functional requirements and/or solution design documentation.
• Work closely with Client Services teams, technology partners, product owners, and other stakeholders to define problems, develop business cases, select solutions, elaborate on requirements, and oversee development, testing, and deployment.
• Drive operational efficiency by assisting in initiating innovative solutions to optimize issuer dispute operational tools, focusing on reducing ownership/usage costs and maximizing return on investment.
• Communicate technical solutions effectively to business partners, explaining deployment, usage, fit within the overall technology architecture, and alignment with systems strategy.
• Analyze and merge data from various sources, resolving any discrepancies.
• Decompose complex, high-level information into detailed components.
• Acquire and maintain a deep understanding of the issuer dispute space, including internal strategies, stakeholder systems, processes, consumer regulatory impacts, and client needs.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

WHAT IS YOUR ROLE

As a Technical Product Manager, you will play a pivotal role in defining, prioritizing, and launching functionality that delivers our value proposition to customers and their applicants with surprising speed and impact. You will focus on creating intuitive, consumer-like user experiences for complex B2B Mid-Market and Enterprise use cases, while ensuring every solution meets the compliance, data, and control requirements expected by these customers. 

As a natural creative problem solver, you will thrive in tackling complex challenges, driving the development of new features and functionality that significantly reduce time and cost to hire at scale. Your ability to balance strategic thinking with hands-on execution will be critical in delivering innovative solutions and meaningful value to our customers.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

Product Strategy & Prioritization

• Define and articulate a product strategy to deliver the vision & business objectives while staying ahead of market trends.
• Translate insights from competitor analysis and customer research into actionable plans that drive product differentiation and competitive advantage.
• Collaborate with engineering, customers, and internal experts to understand, rationalize & prioritize requests for new functionality.

Product Development

• Lead cross-functional teams in the iterative development and execution of product initiatives, ensuring timely delivery while maintaining high-quality standards.
• Empower your engineers, with design, to partner in defining and translating product requirements into intuitive, scalable solutions.
• Define key success metrics and establish a data-driven approach to measure your team’s impact on business and customer outcomes.

Product Launch & Stakeholder Collaboration

• Collaborate with internal stakeholders, including executives, sales, and marketing teams, to define go-to-market strategies and drive product adoption.
• Gather feedback and insights from customer-facing teams to rapidly iterate on product improvements and identify upsell/cross-sell opportunities.
• Work closely with customer support to address product issues, resolve customer escalations, and drive customer satisfaction.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• 4+ years experience as a Product Manager, preferably in strong UX-driven B2B SaaS organizations
• Proven track record of successfully launching and managing high-impact products throughout their lifecycle.
• Strong strategic thinking and problem-solving abilities.
• Strong analytical skills with the ability to use data to drive decision-making.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Eagerness to roll up your sleeves to do what’s needed to deliver in a fast-paced, dynamic environment.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO 

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

YOU HAVE…

• 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent reading comprehension, verbal, and written communication skills
• Strong and effective phone contact handling skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Intermediate understanding of common Customer Experience best practices
• Customer orientation and ability to adapt/respond to different types of characters

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO 

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

YOU HAVE…

• 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent reading comprehension, verbal, and written communication skills
• Strong and effective phone contact handling skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Intermediate understanding of common Customer Experience best practices
• Customer orientation and ability to adapt/respond to different types of characters

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

The role: 

As we expand our organisation both across new products and services, as well as Geographies for employees and clients, we’re looking for a Support expert to focus on continuous improvement and team management.  

You’ll be responsible for managing a team of five (and growing), supporting hundreds of clients across three products (and growing) across two regions. You’ll work behind the scenes with both Onboarding and Customer Success to facilitate client queries and make sure they’re a success. 

The existing Support Manager has been with the company for over 5 years and has grown into a new role to help scale the business from a hybrid product/client/support perspective, creating the opportunity for a new team member to come in with a pure Support focus. At first you’ll work closely with this team member for handover, before taking the role on as your own. 

Key to your success will be developing a deep understanding of our products as well as the industry in which we operate in. This will empower you to direct the team on tasks and be autonomous when solving escalated client queries. You’ll be a fantastic manager, ensuring behaviour, product expertise and productivity are measured and improved on a continuous basis. 

Your key stakeholders will be our General Manager, Previous Support Manager, Onboarding Manager, Customer Success Manager and our clients. 

Your focus will be: 

• Team management and managing behaviours, support product and industry understanding and training, as well as and managing productivity 

• Analyse and report product malfunctions, raising defects and incidents 

• Support team with advanced queries, and support the team on the phone/tickets during busy periods, however focus should be on ensuring wider team delivery is at optimal levels 

• Ensure client requests are closed to a high standard of satisfaction 

• Collate and share trends and client feedback with product and engineering to ensure improvements are made 

• Provide consultation to customers regarding the most effective use of Transvirtual platform in conducting business 

• Keep confluence and other documentation up to date  

• Oversee monthly ticket calibration as part of continuous improvement 

Why you will love this role: 

• Become a support leader in a growing market: We have a growing list of customers in the ANZ and North American markets and looking to expand into more sizable Enterprise level deals in an industry that is growing and evolving rapidly 

• Join a dedicated and experienced team: you’ll work alongside a dedicated and experienced team who have carved out a solid reputation for operational experience 

• Drive your initiatives to success: a large part of this role will have you bringing your own ideas and experiences to challenge how we’ve always done things. As a business we thrive on everyone’s initiative to grow the business.  

• Friendly, with a global presence: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You’ll get the chance to collaborate with multiple teams who are all inclusive and open. 

 
Essential Skills / qualifications: 

• 5 years or more working as a Support Manager in a SaaS or similar business 

• Excellent verbal and written communication skills 

• Proven capacity to develop unrivalled product knowledge in a new sector (or Logistics experience) 

• Experience managing a team, both in office and remote 

• Demonstrable experience working with teams to align on values and behaviours to make improvements  

Desired Skills: 

• Marketing university degree or equivalent  

• Understanding/experience of the logistics sector / SaaS businesses 

• Excellent communication and negotiation skills – find and close deals. 

• Ability to connect with a range of customers and find key buying habits of prospects. 

• Great team player who understands the importance of working together to meet a common goal. 

About TransVirtual: 

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions.  

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations.  

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA and Canada. 

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary for a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros. 

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you! 

WHAT IS YOUR ROLE

As a Technical Product Manager, you will play a pivotal role in defining, prioritizing, and launching functionality that delivers our value proposition to customers and their applicants with surprising speed and impact. You will focus on creating intuitive, consumer-like user experiences for complex B2B Mid-Market and Enterprise use cases, while ensuring every solution meets the compliance, data, and control requirements expected by these customers. 

As a natural creative problem solver, you will thrive in tackling complex challenges, driving the development of new features and functionality that significantly reduce time and cost to hire at scale. Your ability to balance strategic thinking with hands-on execution will be critical in delivering innovative solutions and meaningful value to our customers.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

Product Strategy & Prioritization

• Define and articulate a product strategy to deliver the vision & business objectives while staying ahead of market trends.
• Translate insights from competitor analysis and customer research into actionable plans that drive product differentiation and competitive advantage.
• Collaborate with engineering, customers, and internal experts to understand, rationalize & prioritize requests for new functionality.

Product Development

• Lead cross-functional teams in the iterative development and execution of product initiatives, ensuring timely delivery while maintaining high-quality standards.
• Empower your engineers, with design, to partner in defining and translating product requirements into intuitive, scalable solutions.
• Define key success metrics and establish a data-driven approach to measure your team’s impact on business and customer outcomes.

Product Launch & Stakeholder Collaboration

• Collaborate with internal stakeholders, including executives, sales, and marketing teams, to define go-to-market strategies and drive product adoption.
• Gather feedback and insights from customer-facing teams to rapidly iterate on product improvements and identify upsell/cross-sell opportunities.
• Work closely with customer support to address product issues, resolve customer escalations, and drive customer satisfaction.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• 4+ years experience as a Product Manager, preferably in strong UX-driven B2B SaaS organizations
• Proven track record of successfully launching and managing high-impact products throughout their lifecycle.
• Strong strategic thinking and problem-solving abilities.
• Strong analytical skills with the ability to use data to drive decision-making.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Eagerness to roll up your sleeves to do what’s needed to deliver in a fast-paced, dynamic environment.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage

WHAT IS YOUR ROLE

As a Technical Product Manager, you will play a pivotal role in defining, prioritizing, and launching functionality that delivers our value proposition to customers and their applicants with surprising speed and impact. You will focus on creating intuitive, consumer-like user experiences for complex B2B Mid-Market and Enterprise use cases, while ensuring every solution meets the compliance, data, and control requirements expected by these customers. 

As a natural creative problem solver, you will thrive in tackling complex challenges, driving the development of new features and functionality that significantly reduce time and cost to hire at scale. Your ability to balance strategic thinking with hands-on execution will be critical in delivering innovative solutions and meaningful value to our customers.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

Product Strategy & Prioritization

• Define and articulate a product strategy to deliver the vision & business objectives while staying ahead of market trends.
• Translate insights from competitor analysis and customer research into actionable plans that drive product differentiation and competitive advantage.
• Collaborate with engineering, customers, and internal experts to understand, rationalize & prioritize requests for new functionality.

Product Development

• Lead cross-functional teams in the iterative development and execution of product initiatives, ensuring timely delivery while maintaining high-quality standards.
• Empower your engineers, with design, to partner in defining and translating product requirements into intuitive, scalable solutions.
• Define key success metrics and establish a data-driven approach to measure your team’s impact on business and customer outcomes.

Product Launch & Stakeholder Collaboration

• Collaborate with internal stakeholders, including executives, sales, and marketing teams, to define go-to-market strategies and drive product adoption.
• Gather feedback and insights from customer-facing teams to rapidly iterate on product improvements and identify upsell/cross-sell opportunities.
• Work closely with customer support to address product issues, resolve customer escalations, and drive customer satisfaction.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• 4+ years experience as a Product Manager, preferably in strong UX-driven B2B SaaS organizations
• Proven track record of successfully launching and managing high-impact products throughout their lifecycle.
• Strong strategic thinking and problem-solving abilities.
• Strong analytical skills with the ability to use data to drive decision-making.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Eagerness to roll up your sleeves to do what’s needed to deliver in a fast-paced, dynamic environment.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage

Role Summary

This employment is project-based for Tantangan Project, and with a contract duration of 16-months contract. The employee will be site-based in the Municipality of Tantangan, South Cotabato. 

Key Responsibilities:

• Reports directly to the Project Manager.
• Overall management of the project site, project site office and the site team’s personnel, relative to the project organization structure.
• Management of the EPC Contractor, their execution of works and any other related works relative to their contractual obligation.
• Management of the OE external Consultant’s team, both offshore design team and onshore site team.
• Recommending approval to the Project Manager, of the EPC’s proposals relative to their Engineering Designs, Construction Methodologies, Site Management plans, QA/QC Management plans, HSSE Management plans.
• Management of the site construction monitoring and daily/weekly/monthly progress reports preparations.
• Management of the implementation of all Management plans as approved by the Project Manager.
• Identify and Management of site risks.
• Management of project documentation.
• Management of logistics.
• Management of implementation of Pollution Control policies in compliance local regulations.
• Technical advisor to the Project Manager.

Position: Onboarding Manager 

Location: Manila, Philippines

About LRN 

Do you want to use your expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. 

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviours that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform. 

About the role: 

The Onboarding Manager (OM) is responsible for managing and overseeing the development and implementation of LRN’s solutions. It involves coordinating with various teams including Sales, Technical Support, content developers, IT professionals, and Product Owners to ensure that projects are completed on time, within budget, and meet the desired quality standards. The role will recommend best practice solutions to any request or related issues within the LRN LMS.  

Your responsibilities will include: 

•  Develop project plans, define milestones, objectives, scope, and timelines, and allocate resources to complete the projects successfully. 

• Prepare and communicate project updates to stakeholders and escalate issues to the project sponsor or other relevant parties internal and external as and when required. 

• Identify, evaluate, and manage potential project risks and develop contingency plans to minimize the impact of risks on the project. 

• Developing and maintaining standardized LRN LMS operational processes and procedures, guidelines, and documentation.  

• Monitor and evaluate project outcomes to ensure that project goals and objectives are met, and identify areas for improvement. 

• Liaise with Sales and Technology to help identify new opportunities, win new business and increase sales. 

• Provide support for LRN LMS administration, including catalogue management, security management, technical interface support, and use. 

• Ensuring proper governance model is followed, Report on product performance and Identify solutions to reduce technical support costs. 

• Reconfiguring existing learning/training to work within third party online learning platform. 

• Address all platform-related queries on time and train customers to use the platform effectively. 

• Establish best practices for LRN LMS site operation, administration & maintenance. 

• Provide technology and network operation team with customers’ feedback to help improve the user’s experience and identify new features and products. 

• Recognize and resolve the issues that may appear when it comes to course or campaign rollout during the onboarding phase of a client. 

• Minimum 3 years of experience working in LMS administration and/or learning program or project coordinator. 

• A bachelor's or master's degree in a relevant field such as instructional design, education technology, project management, or business administration. 

• Strong communication, leadership, and interpersonal skills are necessary to manage projects and coordinate with teams. The OM should be able to manage stakeholders and communicate effectively with project sponsors, instructional designers, developers, and subject matter experts. 

• The ability to analyse problems and develop effective solutions is important for successful project management. 

• A deep understanding of e-learning technologies, industry standards, and best practices is essential. Familiarity with Learning Management Systems (LMS), authoring tools, and e-learning content development is also important. 

• Excellent verbal and written communication skills in English with professional fluency. 

• Certification in project management such as PMP (Project Management Professional) or Agile Certified Practitioner (ACP) can be an added advantage.  

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent reading comprehension, and verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Intercom CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent reading comprehension, and verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Intercom CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

Reporting to Senior Sales Manager, responsibilities and essential job functions include but are not limited to the following:

• Achieve targeted sales goals through effective client outreach and relationship building.
• Develop and maintain a pipeline of business leads, conducting regular site inspections and client meetings.
• Manage key accounts, including contracting, profile updates, and contract renewals.
• Monitor market trends, competitor strategies, and industry developments to maintain a competitive edge.
• Maximize revenue by up-selling and cross-selling hotel facilities and services.
• Negotiate contracts to secure optimal rates and terms for the hotel.
• Collaborate with internal departments to ensure seamless service delivery and address client needs.
• Represent the hotel at industry events and community functions to enhance visibility and network.
• Develop and execute targeted marketing campaigns in conjunction with the Public Relations department.
• Lead and mentor the Sales team, fostering a high-performance culture.

The Operations Manager (OM) is a critical leader of leaders within TSA's Customer Engagement Centre. They motivate, inspire and engage their team of Team Leaders (TL) to ensure each team is able to deliver the required performance and outcomes as defined by TSA and our client.

The OM will be responsible for the intraday performance management across the Service Teams; Team Leadership, coaching, development and engagement; Operational Excellence, and Customer Advocacy Centre results.

The OM also contributes strategically by collaborating with the Senior Operations Manager to improve operational efficiency and expertise to exceed both TSA and Client objectives for the program.

The Client Solutions - Credit Assessment Team Manager team plays a pivotal role within Lendi’s Customer and Sales function, which comprises the Submission, Assessment and Settlement groups. We are looking for someone with industry experience to join our expanding leadership team. Lendi has been overwhelmed with customer demand this year and we are always looking for great leaders to join the team and help us keep up with our customers.

Reporting to the Head of Client Solutions, you will be assisting the CS teams who provide loan processing, compliance and 'back of house' support to our rapidly-growing national teams of Brokers and CS, this fast-paced and varied role will see you accountable for (but not limited to):

• Management of Pre and Post Submission Loan Applications and Client Expectations 
• Work closely with Client Solutions senior management to provide strategic and performance support, in line with OKRs of the business
• Managing of CS teams who are liaising with customers, lenders and the relevant teams in the customer function to ensure that loan applications are submitted, approved and settled timely
• Identify and implement process improvements
• Coach and mentor to drive performance