Job Summary: The Executive Assistant will be primarily responsible for managing customer service issues, coordinating with our factory, and overseeing operational tasks. This role requires excellent communication skills, problem-solving abilities, and the capability to hire and manage additional customer service representatives as needed.

Salary: PHP 35,000 - 40,000

Key Responsibilities:

**Customer Service:**

- Handle customer service issues, including product replacements and complaints, in a timely and professional manner.

- Maintain a high level of customer satisfaction by providing prompt and effective responses to customer inquiries.

- Develop and implement customer service policies and procedures to improve service quality.

**Operations:**

- Communicate regularly with our manufacturing partner to ensure production schedules are met and any issues are promptly addressed.

- Coordinate logistics for shipping containers, including scheduling cargo ships and arranging pickups at ports.

- Manage relationships with 3PL providers to ensure efficient delivery of products to US, UK, and EU markets.

- Oversee the transloading process when required, ensuring products are correctly transferred between locations.

- Monitor inventory levels and coordinate with the factory and 3PL providers to prevent stockouts and overstock situations.

**Team Management:**

- Assess the need for additional customer service representatives based on business demands.

- Recruit, train, and manage a team of customer service representatives as required.

- Provide ongoing support and development opportunities for the customer service team.

Qualifications:

- Proven experience in a customer service or operations role, preferably within a similar industry.

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Ability to work independently and make decisions in a fast-paced environment.

- Experience in managing a team and coordinating with external partners.

- Proficiency in using customer service software and Microsoft Office Suite.

Benefits:

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- A supportive and collaborative work environment.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Title: Customer Service Representative
Working Hours: TBA
Monthly Salary: $900 - $1,500 USD
Industry: Personal Care Product Manufacturing

About the company:

The company is an Asian-American beauty brand that creates clean, high-performance complexion cosmetics and skincare infused with Superfood Science and Asian Rituals for a diverse, modern world. Inspired by superfood traditions and Asian rituals, this lifestyle was lived by generations of women and restored women’s complexion and confidence. 

About the role: 

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong desire to assist customers. As a Customer Service Representative, you will be the first point of contact for our customers, providing support and ensuring their satisfaction.

Duties and Responsibilities:

Customer Support:

• Manage incoming customer inquiries through various communication channels, including phone, email, chat, and in-person interactions.
• Assist customers in resolving product or service-related issues efficiently and effectively.
• Provide accurate and up-to-date information about company products and services.
• Handle customer complaints with empathy and professionalism, aiming for effective resolution.

Record Keeping:

• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
• Update customer information in the database as necessary.

Team Collaboration:

• Collaborate with cross-functional teams to address customer needs and improve overall customer satisfaction.
• Provide feedback to management on recurring issues and suggest improvements to customer service processes.
• Identify and escalate priority issues to the appropriate channels for timely resolution.

Product Knowledge:

• Stay informed about company products, services, and promotions to provide accurate and up-to-date information to customers.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.

• Minimum 3-5 years of experience in customer service or a related field.
• Previous e-commerce experience is required.
  
  

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in using computer systems and CRM software.
• Ability to remain calm and professional in challenging situations.
• Detail-oriented with excellent organizational skills.
• Positive attitude and a customer-centric mindset.
  
  

Education:

• High school diploma or equivalent required; associate or bachelor's degree preferred.

Wrist Shared Service Center is looking for a Continuous Improvement Project Manager who will be responsible for leading and managing business process improvement projects aimed at enhancing efficiency, quality, and customer satisfaction within WSC. You will work closely with cross-functional teams to identify opportunities, develop innovative solutions, and implement best practices to drive operational excellence and achieve strategic objectives. This role requires strong project management skills, deep expertise in continuous improvement methodologies, and the ability to lead change management initiatives effectively.

The Project Manager requires a strong background on Project Management, Process Improvement, Automation, and Team Leadership. You will play a crucial role of building up and shaping the direction of the Process Excellence (PEX) Function as we continue to expand and optimize our processes in WSC.

What you'll be doing:
Project Leadership and Management:

• Supervise a team of analysts and Six Sigma Belts.
• Provide mentorship and oversight for projects.
• Ensure alignment with organizational goals.
• Establish project objectives, scopes, and deliverables.
• Develop comprehensive project plans and schedules.
• Identify, develop, and drive process improvement projects.
• Lead the design, development, and piloting of business process optimization.
• Proactively identify and mitigate project risks.
• Provide clear direction, guidance, and support to project teams.

Process Analysis and Optimization:

• Conduct thorough analysis of existing processes.
• Construct project charters outlining roles, tasks, and budgets.
• Utilize data-driven insights and continuous improvement methodologies.
• Redesign processes, streamline workflows, and eliminate waste.

Change Management and Stakeholder Engagement:

• Develop collaborative relationships with leadership and service teams.
• Implement change management strategies.
• Drive process improvement delivery.
• Prepare and presenting business cases and management information reporting.

Performance Monitoring and Reporting:

• Define key performance indicators (KPIs) and metrics.
• Establish robust monitoring and reporting mechanisms.
• Lead the planning, design, and implementation of the center’s service management framework.
• Conduct regular service performance surveys.

Continuous Learning and Development:

• Stay abreast of industry trends and best practices.
• Share knowledge and best practices with team members.
• Mentor junior staff and contributing to organizational capabilities

What we're looking for:

• Bachelor's degree graduate, preferably in Business or Supply Chain Management.
• Strong expertise and practical experience in a wide range of continuous improvement techniques including TQM, lean, and six sigma methodologies.
• Certification at the Black Belt level preferred.
• Proven track record of leading and delivering complex improvement projects, achieving measurable results, and driving sustainable change.
• Excellent leadership, communication, and interpersonal skills, capable of effectively influencing and collaborating with diverse stakeholders.
• Advanced analytical and problem-solving abilities, proficient in data analysis tools.
• Proficiency in change management, project management methodologies, process mapping tools, and Microsoft Office.
• Experience in handling projects across various functions including Operations, HR, Finance, IT, Master Data, and Business Intelligence.
• 10+ years of experience in operations/technical management in a lean operations excellence environment.
• Minimum 5 years of experience in a shared service setup.
• Preference given to candidates willing or able to travel internationally.

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work-setup: Hybrid

Job Title: Influencer Manager

Schedule: PST/EST

Salary: $800 - 1,400 USD/month

Responsibilities:

Influencer Strategy Development:

• Develop and implement a comprehensive influencer marketing strategy that aligns with Obvi’s brand goals and marketing objectives.
• Identify and establish relationships with key influencers and brand ambassadors in the health and wellness space.
• Campaign Management:
• Plan, execute, and manage influencer campaigns from start to finish, ensuring timely delivery and alignment with brand messaging.
• Coordinate with influencers to create engaging content that promotes Obvi’s products and brand values.

Relationship Building:

• Build and maintain strong, long-term relationships with influencers, ensuring ongoing collaboration and partnership.
• Negotiate contracts and agreements with influencers to ensure mutually beneficial terms.
• Performance Tracking and Reporting:
• Monitor and analyze the performance of influencer campaigns using various metrics and tools.
• Provide regular reports on campaign performance, including insights and recommendations for optimization.

Brand Advocacy:

• Act as a brand ambassador for Obvi, ensuring influencers understand and effectively communicate our brand values and product benefits.
• Develop and implement strategies to increase brand awareness and loyalty through influencer partnerships.
• Content Collaboration:
• Collaborate with the content and marketing teams to ensure influencer content aligns with overall brand campaigns and strategies.
• Provide creative direction and feedback to influencers to ensure high-quality content creation.

Required:

• Experience in influencer marketing or social media management, preferably within the health and wellness or consumer goods sectors.
• Strong understanding of current influencer marketing trends and best practices.
• Excellent communication, negotiation, and relationship-building skills.
• Proficiency with social media platforms and influencer marketing tools.
• Analytical skills to assess campaign performance and make data-driven decisions.
• Experience with influencer marketing platforms
• Familiarity with content creation and editing tools

Preferred:

• A bachelor’s degree in Marketing, Communications, Public Relations, or a related field (preferred).

Are you a seasoned social media expert, who wants the freedom and flexibility to work from anywhere? Join our team today!

As a Social Media Manager, you will play a pivotal role in shaping our brand’s digital presence. Your mission: to create meaningful connections, amplify our message, and drive engagement across various platforms. If you’re passionate about social media, have a knack for strategy, and thrive in a dynamic environment, we’d love to have you on our team.

Responsibilities:

• Lead client retention efforts through SMS, newsletters, and emails.
• Coordinate major public relations announcements.
• Promote and oversee the maintenance of the mobile application.
• Continually monitor the company’s online reputation.
• Register the company in more than 150 directories.
• Gather client testimonials and reviews.
• Monitor statistics for lead-to-client conversions.
• Manage the growth and maintenance of the referral network.
• Oversee all marketing content creators.
• Prepare and deliver a comprehensive report on a weekly basis.
• Research local events for potential offline marketing opportunities.

• At least 1 year of social media account management experience. You’ve navigated the ever-changing landscape of likes, shares, and retweets.
• A Bachelor’s degree in Marketing, Communications, or a related field is preferred. Your academic foundation will complement your practical skills.
• Excellent English and communication skills are a must. Your words will shape our brand’s voice.
• You’re comfortable with social media analytics tools and can decipher insights like a pro.
• Think outside the box. Surprise us with fresh ideas and innovative campaigns.
• Juggling multiple tasks? No problem. Your multitasking abilities and attention to detail keep everything on track.
• Adaptability is your middle name. You thrive in a fast-paced environment where priorities shift.
• Confidentiality matters. You’ll handle sensitive information with care.
• Anticipate needs, propose solutions, and take initiative. We value proactive team members.
• Willingness to work on Pacific Daylight Time (PDT) schedule. Let’s bridge time zones together.
• Own a Laptop or Desktop with 8GB RAM, Core i5 or above, and Microsoft Office. Plus, a reliable internet connection (at least 10 Mbps).

We are looking for a Customer Support Specialist with excellent communication skills and who enjoys putting our customers first to join our customer support team. In this role you will be reporting to our head of customer support and deliver flawless customer experience by providing ongoing support and help our customers with building amazing e-learning content. Your overall goal is to achieve high customer satisfaction and contribute to the success of our customers. 

At Easygenerator we have a very ambitious support team and we ensure that our customers get all the support they need as fast as possible. We pride ourselves with a minimum CSAT of 95% and a first response time median of less than 5 minutes and we are currently over achieving that. We need a dedicated Customer Support Specialist to keep our customers more than satisfied. 

Overall, your tasks will be the following: 

• Interact with customers through multiple channels (chats, emails, and calls) 
• Sharing best practices and recommendations 
• Register customer responses, complaints and remarks and handle requests for assistance 
• Collaborate cross-functionally with other teams (sales, development, marketing, and testers) 
• Contribute to overall improvement of internal processes and be the voice of customers in our team  
• Be able to achieve the minimum successful indicators for our KPI’s 
• Strive to keep our customers satisfied 

At Whizz, we're dedicated to revolutionizing transportation for delivery drivers, ensuring that everyone has access to reliable mobility solutions, irrespective of financial barriers. Our mission is to democratize access to vehicle ownership and financing, empowering drivers to achieve success in their delivery careers. We're committed to making transportation seamless and hassle-free, allowing drivers to focus on delivering top-quality service to their customers.

We are seeking a talented and results-driven CRM Marketing Manager to join our marketing team. If you're passionate about creating compelling customer engagement strategies and optimizing marketing funnels, we want to hear from you!

Responsibilities:

• Develop engaging and persuasive copy for email, SMS, and messenger marketing campaigns.
• Optimize and launch new acquisition funnels using Brevo, Make, and Zapier.
• Collaborate with AI tools, copywriters, and designers to create compelling images and GIFs for emails and messengers.
• Use Metabase and other analytical tools to interpret funnel performance, identify drop-off points, and suggest optimization strategies.
• Design and execute A/B tests to improve conversion rates.
• Produce detailed reports, extract insights from data and implement changes.
• Work closely with the sales team to develop content and tools that support the funnel and improve conversion rates.

• Minimum 2 years of experience as a CRM Marketing Manager or similar role.
• Proficiency in CRM systems (e.g., Brevo, Customer iO) and marketing automation tools (e.g., Make, Zapier).
• Strong data analysis skills and ability to generate reports using Metabase and Google Sheets/Slides.
• Experience with A/B testing and experimentation.
• Excellent copywriting skills with a focus on overcoming banner blindness.
• Understanding of content marketing and its role in driving acquisition.
• Familiarity with Agile marketing methodologies.
• Strong adaptability, business acumen, and results-driven mindset.
• Excellent English proficiency (C1+); French proficiency (B2+) is a plus.
• Bachelor's degree in Marketing or related field is preferred but not required.

Ready to drive change and revolutionize transportation? Apply now and be part of our journey to transform the industry together!

Send a cover letter and your CV to hr@getwhizz.com. The cover letter should explain why your experience and expertise will multiply business performance.

• To assist the appointed Project Manager in managing the project inclusive of cost planning, consultant and contractor procurement, design management, construction management until project completion and handover.
• On-site coordination of activities of the appointed project consultants in alignment with the project schedule and budget.
• Engage with project stakeholders (internal to the client) and external (e.g., industrial estates, authorities, and providers) in connection with the project.
• Manage and oversight all project procurement and coordination activities including, but not limited to the procurement of early works and main contractors, critical equipment and other specialist suppliers.
• Aiding appointed Project Manager in administering appointed contracts and undertake all necessary interfacing and reporting with the contractors during the post-contract phase.
• Ensure compliance to the T&T Commission Execution Plan (“CEP”) online system, risk management and business management system frameworks.
• To maintain effective project governance, processes and systems to be utilised throughout project.
• To manage the implementation of the master programme, manpower, materials & plant schedules.
• Responsible for the project planning, including producing the detailed project plan.
• To lead and facilitate the overall cross-functional project team.
• To prepare master programme, formal project progress and other reports.
• To take a leading role in interfacing with the client and other consultants, at all project stages.
• Control and properly compile all relevant documents for the project including uploading to T&T sharepoint.
• Any other work-related tasks or duties deemed required and assigned by the management / line manager.

Finance Manager

Location: Remote

Job Type: Full-time

Company Overview

Whizz is an innovative e-bike/e-moped subscription service catering to delivery drivers in the US. We partner with leading companies like DoorDash and Grubhub, offering affordable $159/month rental subscriptions to independent delivery workers. In just two years, Whizz has grown rapidly, managing a fleet of 2,500 e-bikes primarily in New York and New Jersey, achieving a remarkable 250% year-over-year growth rate. Our mission is to serve an underserved audience of gig workers, aiming to manage the largest electric two-wheeler fleet in the US. Our dynamic team of 90 people is expanding quickly.

Key Responsibilities

• Plan, Organize, and Execute Financial Tasks and Projects: The Finance Manager will be responsible for planning, organizing, and executing various financial tasks and projects that are critical to the company's operational and strategic objectives. This includes creating financial plans, managing financial risks, and ensuring that the financial operations align with the overall business goals.
• Provide and Interpret Financial Reports for Management: You will be tasked with preparing comprehensive financial reports and analyzing financial data to provide meaningful insights and recommendations to the managerial team. This involves interpreting financial information and trends to support decision-making and advising on possible courses of action to improve financial performance and operational efficiency.
• Manage the Preparation of the Company’s Budget: A key responsibility is to oversee the budgeting process, which includes developing the annual budget, monitoring expenses, and ensuring that the budget aligns with the company’s financial goals and strategies. This requires meticulous planning and coordination with various departments to compile and review budget proposals.
• Estimate Funds for Short and Long-Term Financial Objectives: You will be responsible for making accurate estimates of the funds required to meet both the short-term and long-term financial objectives of the company. This includes forecasting cash flows, identifying financial risks, and planning for capital expenditures and operational funding needs.
• Payroll accrual and payment: In this role, you will be responsible for accurately calculating and recording payroll accruals to ensure that all employee compensation and related expenses are properly accounted for in financial records. Additionally, you will oversee the timely and compliant disbursement of payroll payments, ensuring that all employees receive their correct compensation and that payroll processes align with regulatory requirements.

• Proven experience in a finance/accounting role 3+ years;
• Advanced Excel and Google Sheet skills: expertise in using advanced functions and formulas;
• Comprehensive understanding of QuickBooks Online, experience in managing company financials;
• Good understanding of accounting principles and financial regulations in the US (GAAP);
• Ability to support and collaborate with a finance team effectively;
• Readiness to work in a high-growth startup, with the ability to help build processes from scratch, not just maintain existing ones.

• Competitive salary and benefits package.
• Remote work flexibility.
• Opportunity to contribute to the finance function in a rapidly growing startup.
• Collaborative and innovative work environment.
• Potential for career growth and advancement within the company.

Join Whizz and play a crucial role in revolutionizing the e-bike/e-moped subscription industry while supporting the gig economy. We'd love to hear from you if you’re a finance professional passionate about driving growth and operational excellence.

Send your resume to recruiter1@getwhizz.com, pedal towards your success!

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Assembling project plans, giving teamwork assignments, identifying resource needs and escalating any issues appropriately.
• Day to day management of projects end to end, ensuring adherence to delivery processes to ensure consistent high quality end results.
• Recognising and mitigating risk in the agreed delivery to the customer, managing and communicating any concerns to minimise impact.
• Identifying delivery process improvements and sharing with team members and leadership to drive continuous improvement across the Delivery Organisation.

Service Delivery Manager is the main contact point in each specific Global Area for the Regional Delivery organization for client related requests or issues. He is accountable for the service in his own Area and as such, he/she manages all major issues, coordinating the activities with all relevant stakeholders.

Your key tasks 

• Be the Key contact for regional delivery organizations and internal consulting for the services under own responsibility.
• Act as a first escalation point for all complex service delivery issues addressed by clients to Service Manager, related to services under own responsibility, performing all needed in-depth analysis on such requests.
• Support projects by providing specific service delivery requirements during design and build phase and ensure a smooth transition into operations.
• Support Service Managers in defining Service Level Agreements and KPI contents towards all clients, during onboarding as well as periodic review, for the services under the responsibility of the SDM.
• Functionally lead more complex delivery units to achieve the stated objectives on service delivery. Accountable for service delivery quality vs clients.
• Ensure the monitoring, delivery, and variance explanation of service operational metrics for services under own responsibility.
• Be accountable for and ensure coordination of service restoration in case of major incidents, for services under own responsibility, followed by incident reports and technical reports
• Ensure root cause identification, definition, and implementation of remedial actions for prevention and avoidance of incidents. Facilitate continuous improvement of services effectiveness and efficiency.
• Improve the application of the Problem management
• Hold regular alignments with other SDMs and other important stakeholders of the organization and communicate any process changes/improvements to clients via Service managers.
• IT SDM to liaise with Architects and relevant third parties to ensure that non-functional requirements are captured and implemented in the solution.
• Support service delivery of monitoring and service readiness requirements together with technical L2
• Ensure service readiness (early morning and after maintenance weekends or other events) / partially automated
• Ensure the smooth transition between implementation and run (hand over for Projects of T&T) and
• Support the new service set-up and service level definition.
• Support to closure manager for end of the year testing-simulation and trouble shooting
• Availability for picket shifts with possible emergency interventions at night or on weekends, acting as manage on duty.
• Ensure the definition and the review of the Target operating model in case of need

WHO ARE WE?

Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy, and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M experience in digital advertising. Kaliber has a diverse portfolio of clients, a team of over 30 performance experts across 6 countries, and a welcoming company culture.

ABOUT THE ROLE

As a B2B Social Media Manager with over 3 years of experience, you will play a crucial role in developing and executing social media strategies to enhance brand visibility, engagement, and lead generation for our business-to-business (B2B) clients. You will be responsible for planning, implementing, managing, and monitoring our clients' social media profiles and campaigns across various platforms.

RESPONSIBILITIES 

Social Media Strategy and Content Management (50%)

• Develop and implement B2B social media strategies in collaboration with clients.
• Create engaging content for various platforms, ensuring alignment with industry trends and client objectives.
• Optimize and manage social media profiles on LinkedIn, Twitter, Facebook, and other relevant platforms.

Campaign Execution, Analytics, and Community Engagement (35%)

• Plan and execute B2B social media campaigns, incorporating paid promotions, contests, and partnerships.
• Monitor campaign performance, analyze data using social media analytics tools, and provide actionable insights for continuous optimization.
• Foster meaningful engagement within the B2B community, responding to comments, interacting with influencers, and building connections.

Collaboration and Reporting (15%)

• Collaborate with cross-functional teams to align social media efforts with broader business goals.
• Generate regular reports for clients, highlighting the impact of social media efforts against predefined KPIs.

Qualification and Experience

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Proven experience of at least 3 years in B2B social media management.

Technical and Soft Skills

• In-depth knowledge of social media platforms, algorithms, and best practices.
• Experience with social media management tools and analytics platforms.
• Familiarity with paid social media advertising and campaign management.
• Experience in using Project Management software (preferably ClickUp)
• Excellent written and spoken interpersonal skills; with exceptional presentation skills and can clearly articulate your ideas, designs, and suggestions
• You pay strong attention to detail and have a keen eye for aesthetics
• You are a strong team player who can collaborate effectively with different stakeholders

Personality Traits

• Demonstrates Kaliber’s core values — transparent, communicative, people-centric, and possesses expertise in ones craft 
• Engages proactively within a team environment 
• Ability to use initiative and work without a high level of supervision
• Ambition to understand the business and what drives performance
• Excellent attention to detail 
• Ability to work in a fast-paced environment
• Quality driven, consistently aims to uphold high standards
• Maintains strict discretion and confidentiality
• Ability to navigate matrixed relationships, manage numerous partners, and coordinate resources to deliver desired outcomes

• Hybrid-Remote team
• Flexible working hours
• Fast-growing startup company
• Friendly work environment
• Paid time off, including sick leaves and emergency leaves
• Provision for company-owned laptop
• Opportunities to develop into senior management roles
• and more!
  

NOTE: We are looking for candidates who are open to a hybrid, but flexible working set-up!

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role

You will be part of a team that are key point of contact for FIS’s Card Processing Services – P1C (Payments One Card) product.  In this Makati City based role you will be the primary customer liaison for service aspects of client relationships with major clients.

What you will be doing

• Managing service issues and escalations, client communications for incidents and problems

• Providing support for client business initiatives and associated implementations, management and analysis of client requests

• Building of relationships with client contacts and ensuring client satisfaction is high

• Serve as primary point of contact for external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.

• Provide support to reach teams that provide analysis and resolution of client problems and inquiries

Interface with clients to determine present and future needs and discuss progress toward solutions

• Facilitate regular client and internal meeting including service reviews, weekly operational meetings

• Assist client keeping abreast of new products/services and changes to existing products/services.

• Identify additional opportunities to provide more products, services or other resources to customer and refers to relationship manager.

• Other related duties assigned as needed.

What you bring

• Knowledge of P1C (Payments One Card) product or exposure to Base Global/Base 2000 is a plus.

• Working knowledge of credit / debit card / prepaid products / services and related operations and procedures is a plus

• Must have excellent written and verbal communication skills to convey client's requirements in areas related to loans management system.

• Experience in providing client services face to face and work in client site

• Experience with global release management and managing technical defects, including coordinating with internal/external team members to resolve defects and queries.

• Recent experience in a similar Service Delivery role, ideally within a multi-national Financial Technology environment.

• Demonstrated experience in the delivery of high availability IT Services

• Advanced problem resolution, analysis and continual service improvement skills

• Proficient in SLA based Service reporting Documentation

• Experience with Enterprise ticketing tools and IT architecture.

• Good client management, relationship building and support experience

• Flexibility, versatility, dependability

A bonus if you have

• Project Management experience

• Experience working with global delivery and support teams

• ITIL Qualifications and Experience

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Primary Responsibilities

• Generally responsible for the preparation of individual sales action plans in line with the overall sales strategy to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the business. Materializes current sales opportunities and identify news ones to meet required revenue targets within defined areas of responsibility

Specific Responsibilities

• Answers inbound sales inquiries relating to products, services and current promotions
• Communicates and explains the value of the client brand and benefits of services to potential customers though establishing relationships and building strong rapport
• Uses effective selling and customer service techniques to identify customer needs and drive sales results Anticipate, identify and understand client’s needs and pains and translate those into sales opportunities
• Ensure timely and professional submission of all information as requested by clients, ensure follow-up
• Prepare and submit timely and accurate reports of sales activities.
•  Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers
• Maintain positive relationships with current and potential clients through regular contacts
• Coordinate with clients and avoid any discontinuation from his or her end.
• Liaise with technical/operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of the new and current business.
• Support marketing strategy and business development teams as appropriate
• Assist for invoicing and support for collection as determined by the Business Manager
• Maintain awareness and understanding of all SGS services, ensuring that the full range of SGS services are presented to new and existing clients to maximize sales opportunities
• Forward potential opportunities to other Business Lines as appropriate
• At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
• At all times, comply with SGS Code of Integrity and Professional Conduct
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

The position develops an outstanding talent pool and serves as an ambassador for the extraordinary career opportunities and service culture of the hotel. The HR Manager showcases a strong interpersonal & networking skills and team-building strengths and builds a reputation for the brand to be the employer of choice. 

FOCUS ON TIMELY AND STRATEGIC RECRUITMENT SYSTEM 

• Develop strategies in pooling for talents 

• Expand the network in the industry to better source out talents 

• Continuously improve the recruitment process and implement recruitment innovations 

• Conduct assessment/interviews for talents and other related tasks for recruitment.  

• Assist Director of Talent & Culture for other key positions (Department Heads and Executives) as assigned

• Works with Division and Department and requisition and interview logistics

• Prepares Job Flash and Job Postings on different Job Boards

• Works with Manpower Agencies for the requisition of outsourced staff

• Prepares Job Offer, Employee Contract and Onboarding materials for New Hires

• Prepares Employee Action Form as documentation of all employee movement

The Regional HR Manager is responsible for establishing and overseeing all HR functions across the NGO’s operations in Taiwan, Nepal, the Philippines, and Malaysia. This role focuses on setting up a robust HR system from the ground up, including hiring and developing a high-performing HR team. The Regional HR Manager will ensure the development and implementation of HR strategies, policies, and practices that support the NGO’s mission, enhance employee engagement, and comply with local regulations.

Key Responsibilities:

1. HR System Setup and Strategy Development:

• HR Infrastructure: Design and implement a comprehensive HR infrastructure that supports the NGO’s strategic goals and operational needs.
• Policy Development: Develop and standardise HR policies and procedures across regions, ensuring compliance with local labor laws.
• Strategic Alignment: Align HR strategies with the NGO’s mission, vision, and organisational goals to drive effectiveness and efficiency.

2. Recruitment and Talent Management:

• Job Design: Develop detailed job descriptions and specifications for all positions.
• Recruitment Processes: Establish and lead a streamlined recruitment process, including job postings, candidate screening, and interview protocols.
• Onboarding: Design and implement an effective onboarding program to integrate new hires smoothly into the organisation.

3. Hiring and Setting Up HR Team:

• Team Hiring: Take responsibility for hiring and setting up the regional HR team. Define roles, recruit, and onboard HR staff in each operational country.
• Team Development: Mentor and develop the HR team to ensure they have the skills and knowledge needed to support the organisation effectively.

4. Employee Relations and Engagement:

• Work Environment: Create and maintain a positive, inclusive, and collaborative work environment.
• Conflict Resolution: Address employee grievances and mediate conflicts, ensuring fair and consistent resolution.
• Engagement Programs: Develop and implement employee engagement initiatives to foster motivation and commitment.

5. Training and Development:

• Needs Assessment: Conduct training needs assessments to identify skill gaps and development opportunities.
• Program Development: Develop and deliver training programs and professional development opportunities to enhance employee skills and performance.

6. Compliance and Risk Management:

• Legal Compliance: Ensure all HR practices comply with local labor laws and regulations in Taiwan, Nepal, the Philippines, and Malaysia.
• Risk Mitigation: Develop and implement risk management strategies to address potential HR-related risks and ensure organisational resilience.

7. HR Administration and Systems:

• HRIS Implementation: Select, implement, and manage an HR Information System (HRIS) to streamline HR processes and data management.
• Payroll and Benefits: Oversee payroll processing, benefits administration, and ensure accurate and timely compensation for all employees.
• Employee Records: Maintain accurate and confidential employee records in compliance with legal and organisational requirements.

8. Reporting and Analysis:

• HR Metrics: Establish and monitor key HR metrics to assess the effectiveness of HR practices and inform strategic decisions.
• Regular Reporting: Prepare and present regular HR reports and analytics to the Executive Director and other stakeholders.

9. Outsourcing and Vendor Management:

• Outsourcing Decisions: Identify HR functions suitable for outsourcing and manage relationships with external HR service providers.
• Vendor Performance: Monitor the performance of outsourced functions to ensure they meet the NGO’s standards and requirements.

Education:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).

Experience:

• Minimum of 5-8 years of experience in HR management, with at least 3 years in a regional or multi-country role.
• Proven experience in setting up and implementing HR systems and strategies from the ground up.
• Experience in hiring, developing, and managing an HR team.
• Familiarity with HR practices and labor laws in Taiwan, Nepal, the Philippines, and Malaysia is highly desirable.

Skills and Competencies:

• Strong knowledge of HR principles, practices, and employment laws.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work effectively in a multicultural and diverse environment.
• Strong organisational and project management skills.
• Proficiency in HRIS and other HR software.

Personal Attributes:

• Passionate about children's education.
• High ethical standards and integrity.
• Strategic thinker with a proactive approach to problem-solving.
• Ability to handle sensitive and confidential information with discretion.
• Flexibility and willingness to travel frequently to different countries.

• Competitive salary
• Relocation support provided
• 2 weeks paid annual leave
• Possible hybrid working structure
• Rewarding and meaningful job that makes an impact on children's education

The Test Management Team is accountable to manage the various test campaigns in the context of the maintenance of the application landscape of our clients during SIT (System Integration Test – internally) and UAT (User Acceptance Test – with the client) phases.

The team is also responsible to plan and manage the End of Period tests (end of Quarter, end of Year). The team has ownership on the test environments, including environment refresh, software installation and environment readiness assessments.

Your key tasks:

• Management of the release processes for changes in the software related to Avaloq products.
• Coordinate and plan the test campaign for monthly client releases (UPL) and Hot Fixes (EME)
• Coordinate and plan the test simulation of End of Period for all clients.
• Ensure Test environment availability for Client UAT.
• Track and distribute test results to management and client.
• Provide to stakeholders content scope for UPL and EME releases and liaise with Release Management.
• Manage client acceptance environment usage plan across projects and AMS for each client.
• Orchestrate installation of bug fixes with Development and Release Management
• Perform compliance/audit Key Controls
• Manage client relationship with appropriate communication.
• Manage defects and Reporting.
• Manage tools for testing, tracking defects and statistics.
• Contribute to continuous improvement of Test Management processes and procedures.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

LOOKING FOR FILIPINO CANDIDATES BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position:  Social Media Manager/Affiliate Marketing Specialist

Schedule: Monday - Friday, Mountain Time Zone

Salary: up to USD 1,500

About the Company:

We are a dynamic and growing company with a passion for K-pop and the digital marketing landscape. We are looking for a talented and experienced Social Media Manager/Affiliates Marketing Specialist to join our team and help us drive traffic and sales through innovative content and affiliate strategies.

Job Responsibilities:

Social Media Management:

Develop and execute social media strategies to increase brand awareness and engagement.

Create, curate, and manage content across various social media channels.

Write compelling content that resonates with our audience.

Transcribe videos and create engaging posts from them.

Monitor social media trends, K-pop news, and relevant conversations to keep our content fresh and relevant.

Utilize social media tools to analyze performance and drive traffic to our website.

Build and grow our social media following.

Affiliate Marketing:

Develop and manage affiliate marketing programs.

Identify and collaborate with influencers to promote our brand and products.

Track and report on affiliate marketing performance, ensuring goals are met.

Optimize affiliate programs by testing new strategies and partnerships.

Team Management:

Lead and manage a small team of content creators and social media specialists.

Provide guidance, feedback, and support to ensure the team's success.

Qualifications:

• 3+ years of experience in social media management and affiliate marketing.
• Proven experience working with K-Pop content and a deep understanding of the K-Pop industry.
• Strong content writing skills with the ability to create engaging and persuasive content.
• Experience transcribing videos and repurposing content for social media.
• Ability to drive traffic and sales through social media and affiliate marketing strategies.
• Previous experience working with a Korean company (at least 6 months preferred).
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.

Key accountabilities:

• Architect, design, and implement large scale and enterprise-grade Custom solutions

• Assess, estimate, and support opportunities or business development in our clients

• Sprint planning, Product Demonstrations

• The technical team is appropriately mentored.

• The deliverables for each Sprint are clearly understood by the Agile Team(s).

• Ensure that the Agile team(s) delivers working software of sufficient quality to deliver to clients at the end of each development sprint.

• Provide Risk Management for all technical risks

• The Agile Requirements Repository is properly administered.

• Source Control repositories are appropriately managed

• The Agile team receives sufficient resourcing to be able to complete its objectives.

Specific and responsibilities:

• Work closely with clients, developers, system administrators and BA's to build CQ solutions and Translate business requirements into technical details

• Advise and mentor development groups

• Deliver requirements for integrated solutions across various IT disciplines

• Responsibility for creation and following day to day architecture plan

• Lead the implementation team (technical consultant to do the work)

• Resolve user-identified functional and technical issues relating to Adobe CQ

• Lead front-end code reviews with their teammates.

• Generate documentation about CMS architecture and integrations with other systems

• Guide performance testing and solve issues as they appear

Your key tasks

• Assess and categorize incidents based on their impact, urgency, and priority, in alignment with predefined incident management guidelines
• Collaborate with relevant stakeholders, including support teams and subject matter experts, to gather necessary information for incident severity assessment
• Provide clear and concise communication to stakeholders, including senior management, regarding incident status, impact, and resolution plans in timely and accurate manner
• Ability to communicate well and manage highly stressful situations over the phone. Demonstrate proven leadership qualities removing any ambiguity as to who is coordinating the incident resolution
• Ability to coordinate and drive technical bridges during a major event, asking the right questions, and steering the support teams towards quick mitigation, work-around or resolution to limit the financial and reputational exposure
• Continuously evaluate and refine the incident severity assessment process to improve its accuracy and efficiency
• Monitor and report on the performance of the incident severity assessment process, identifying areas for improvement and implementing corrective measures as needed
• Conduct thorough incident post-mortems to analyse root causes, identify areas for improvement, and implement corrective actions
• Foster collaboration across platforms and SMEs from other lines of business to align IT strategy with the bank's business needs and objectives
• Lead in major incident management by leading the command and control and oversight all key recovery activities and escalation upwards

• Providing management support in ensuring highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of production services
• Conduct monthly service review meeting to review major incident and ensure agreed Service Level Agreement (SLA) are met with various business stakeholder
• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to end ownership to initiate, track and the closure of problem tickets and the preventive actions.
• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.
• Post Incident activity to ensure highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of production services.
• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution Duration and the associated KPIs.
• Standby support after business hour on rotation basis.

The Talent Experience Specialist is responsible for providing an exceptional experience through best-in-class service! You will manage the Consultant/Contractor experience throughout the assignment life-cycle and will proactively manage communication-related to essential job functions. Additionally, you will be responsible for ensuring our consultants receive superior support to all job-related questions, concerns, or issues.

The Talent Experience Specialist will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests. 

Your duties may include, but are not limited to:

• Introduce the Communities and Mobile App WIIFM to consultant – activate profile while on call
• Introduce Consultant/Contractor Care Survey NPS Program
  • Use script for Onboarding, Check-in and Offboarding Surveys
• Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
• Partner with Talent Experience Team to drive service in supporting accounts.
• Weekly call with Talent Experience Team in US to stay on top of cases, consultant issues, etc.
  • Reinforce what is working well, address what is not
• Engage in monthly Service Touchpoints with the consultants
  • Use STP scripts
• Directing Consultants/Contractors to Communities within Connected when receiving referrals
• Communicate with peers by sharing “best practice” and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
• Subject matter expert in the Talent Experience Program
• Utilizing Connected real-time to document all Consultant/Contractor communication