LOOKING FOR CANDIDATES BASED IN THE PHILIPPINES ONLY

Position: Operations Manager

Work Hours: M-F, 9am-5pm EST

Pay Range: $900-$1,500

About Support Shepherd:

Support Shepherd is a rapidly growing customer support outsourcing company that provides top-notch customer service solutions to businesses of all sizes. We are known for our exceptional customer service and commitment to helping businesses succeed.

We are looking for an Operations Manager who will be instrumental in managing our business operations, ensuring efficient project delivery, and maintaining high client satisfaction. The ideal candidate will be responsible for overseeing project management, building internal tools (Notion, Asana, CRM), and performing administrative tasks, alongside playing a key role in strategic planning and process optimization.

Responsibilities:

• Responsible for overseeing project management, building internal tools (Notion, Asana, CRM), and performing administrative tasks, alongside playing a key role in strategic planning and process optimization.
• Manage the full lifecycle of project management, from initiation to closure, ensuring timely and quality delivery of services.
• Oversee internal relationship management, including onboarding, and communication.
• Efficiently handle and integrate business operations tools such as Notion, Asana, and CRM systems.
• Conduct client feedback collection and analysis, fostering continuous improvement.
• Handle day-to-day administrative tasks and support the team in operational needs.
• Participate in strategic planning and execute business strategies.
• Manage HR responsibilities, including recruitment, onboarding, and staff development.
• Setup marketing and sales processes such as build newsletter/blog content calendar, assist with organizing marketing content

• Minimum 2 years of experience (Well rounded who can implement business processes)
• Proven experience in operations management, preferably in a professional services environment.
• Strong understanding of project management principles and experience in managing complex projects.
• Proficiency in using project management tools (e.g., Asana) and CRM systems; Google Workspace, Hubspot (big plus), and Notion (big plus)
• Excellent organizational, leadership, and decision-making skills.
• Strong communication and interpersonal abilities (Above Average to Excellent)
• Ability to analyze data and provide insights for improvement.
• Experience in managing client relationships and understanding of customer service principles.
• Nice to have interest in cybersecurity and tech focused.

Holiday: TBD

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Customer Success Analyst

Working hours: Flexible (8 hours/day)

Holiday/s: US and/or PH Holidays

Salary Range: $1,000 - 1,500/month

About the company:

The company is a tech start-up focused on changing the affordable housing industry by creating a SaaS platform designed to fully automate processes key to property owners, while also helping more people to get into affordable housing faster. Our SaaS platform offers a true double bottom line – reduced costs for property owners and improved outcomes for residents.

We are a team of entrepreneurially minded and proactive self-starters who are excited to transform the affordable housing industry. We care deeply about our customers, fostering a culture of respect and accountability, continuously improving, and working in a manner that is urgent but detailed. 

About the role:

The company is seeking a Customer Experience Analyst to join our team.  You will work on a team interacting with the company's customers and end users - affordable housing property owners and residents/applicants.  Your primary role will be to gather resident or applicant information, answer questions about the affordable housing process or the Company Plaform, and complete calculations required for compliance documentation. You will be an integral part of the team gathering user feedback that will directly shape our product roadmap and operations processes. As you become more proficient on our platform, you will have the opportunity to assist in customer implementations and training as we roll out our platform nationwide.

Duties and responsibilities:

• Support customer implementations, including customer the company's Platform configuration, form mapping, processing unit/rent rolls, and program research
• Guide customers in their use of the app in order to improve adoption and increase the efficiency of their workflows
• Monitor and analyze user behavior to track and improve user adoption
• Help report bugs to the engineering team and work with other team members to urgently resolve issues and test solves
• Provide feedback and define internal processes and best practices to improve customer experience
• Develop and improve customer-facing tools and documentation for more scalable, self-service learning
• Use the company's proprietary platform, request and review resident/applicant documents for household composition, income, and assets to determine eligibility for affordable housing
• Other tasks - this is a start-up; you will be asked to jump into many tasks way outside your job description!

Minimum Qualifications

• Experience: No experience required! Entry level
• Bachelor’s degree or equivalent practical experience

Preferred Qualifications

• Experience or internships with customer management
• Knowledge of affordable housing programs
• Excellent communication and presentation skills, both written and verbal
• Interest in technology and ability to quickly learn new software

What We’re Looking For

• Ability to effectively operate with motivation and flexibility in a fast-paced, constantly evolving team environment
• We, not I, mentality
• Ability to handle stressful situations appropriately
• Ability to understand and seek out others' perspectives

Job Overview:

This role consists of four main parts: General office support to the lending team, Gathering data from clients required for lending applications, Updating and maintaining loan details in the company’s CRM system, and Refixing existing clients' lending.

Company Profile:

Our client consists of a team of qualified professionals with a proven track record of achieving results for their clients based in New Zealand.

Their services are for families and corporations to help pay off clients’ mortgages faster, build wealth through smart investing, protect their wealth with estate planning, and have the life their clients and their loved ones deserve.

The company’s Financial Wellness programs are all about empowering individuals to take positive financial steps with confidence. They are proud to partner with organizations by supporting their teams through workshops, webinars, and one-on-one support.

This is a great chance to work for a company that helps clients live a better life and be confident in their finances.

Duties and Responsibilities:

• Provide Lending Operations Manager with lending administration support, including:
• Collecting the essential data required for processing lending applications and establishing communication with financial institutions to obtain pertinent loan information.
• Work with the Loans Officer to liaise with clients to confirm suitable loan structures and provide instructions to the banks.
• Check lending documents for details and changes.
• Handling the “fixed term expiry” process.
• Update and maintain loan details in the company’s CRM system. 
• Manage Asana Tasks:
• Follow the processes provided and escalate all instances falling outside the allowed process steps.
• Look for ways to increase efficiency and take ownership of various daily tasks.
• Maintain a high level of accuracy in data capture and use.
• Be proactive in protecting client data and maintaining confidentiality and privacy.\
• Abide by the Code of Professional Conduct for Financial Advice Services.
• Abide by the Code of Conduct.
• Assist with projects as directed.

• 3+ years of administrative work experience.
• Essential requirement: US accent
  
• Background in Accounting and/ or Financial Advisory / Wealth Management a plus.\
• Strong attention to detail / highly organized.
• Strong Written and Oral English + interpersonal skills to communicate effectively.
• Computer/online savvy. Ability to use a variety of online applications including: Zoom, Google Suite and Office 365 tools (including Outlook).
• Experience with Asana (for task management) a plus.
• Ability to problem solve + high ability to “Get Stuff Done”.
• Ability to follow processes.
• Ability to stay up to date with the mortgage/lending market and products.
• Ability to manage time efficiently.
• Ability to work in a goal-oriented environment and unsupervised.
• High skill level with Microsoft Word and Excel.
• Smart and Fast learner (i.e., quick “pick up”).
• Committed to growth and learning.

LOOKING FOR FILIPINO CITIZEN BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position : CUSTOMER SERVICE REPRESENTATIVE

Work Hours : TBD

Holidays : TBD

Pay Range : $ 800 - 1,000 USD per month

Duties and Responsibilities:

• Answer phone calls from customers on the first ring.
• Assist with inquiries and help resolve questions.
• Schedule and assist with creating quotes
• Enter detailed customer information in the software system
• Dispatch if needed

• Proficiency with Slack;
• Familiarity with Skimmer and Open Phone will be great but not necessary (client can provide training)
• Good communication skills
• Experience in a customer support role is highly preferred
• Good demeanor and personality
• Highly trainable

LOOKING FOR FILIPINO CITIZEN BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position : CUSTOMER SUPPORT

Work Hours : Monday to Friday, 8am-4pm Central Time

Holidays : TBD

Pay Range : $ 800 - 1,500 USD per month

Duties and Responsibilities:

• Answering phones
• Act as backup with shipping
• Product creation/listing management on Shopify
• Regularly audit Shopify vs. Synapse for stock,
• Check Target Bay for reviews/answer simple questions, notify who needs to answer more complex/technical questions, respond to reviews
• Help Scout Setup/Maintenance

Minimum Requirements:

• Atleast 3 years of relevant experience
• Shopfy experience would be a plus
• Tools: Excel, Outlook

Why Join Us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive. We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development. We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: recruitment@connectos.co

Job Summary:

The Human Resource Generalist is primarily responsible for providing HR administrative support as well as data mining and analysis of various HR data. He/ She will also be responsible for timekeeping by closely coordinating with payroll in maintaining an accurate record of hours worked by each employee, and as HR Helpdesk support to answer employee concerns and needs.

DUTIES AND RESPONSIBILITIES:

Timekeeping Administration:

• Gather timekeeping records of employees for review.
• Analyze timekeeping records of employees and ensure its accuracy.
• Update and edit timesheets including leave management.
• Coordinate with relevant departments to verify timekeeping inputs, if needed.
• Report to the HR/Payroll the overtime and leave applications not reflected in the system for proper crediting.
• Attend to, investigate and implement necessary actions to address timekeeping-related problems of employees.
• Regularly monitor the activity of the timekeeping system to ensure that it is up and running and coordinate with Payroll on a regular basis.

Data, Metrics and Helpdesk:

• Resolve HR Helpdesk tickets in the HRIS System on a timely manner within SLA and on a professional manner.
• Manage employee data from shared folders/ excel data into our company’s HRIS.
• Identify and solve any data entry-related issue.
• Maintain and update the database and regularly eliminate duplicate data.
• Implementing relevant HR metrics in order to determine the efficiency and impact of the workforce.
• Analyzing data and statistics for trends with regard to recruitment practices, motivation, turnover, and compliance with employment laws.
• Optimizing and implementing new data processes and systems.
• Compiling reports of data results and presenting these to senior managers.
• Coordinate HR projects and take minutes.
• Deal with employee requests regarding human resources issues, rules, and regulations.
• Perform other duties assigned, as necessary.

• At least 1-2 years of professional human resources required with experience in timekeeping and cloud-based Human Resources Information system preferred
• Must be college graduate with proven work experience in timekeeping and as HR Generalist. BPO experience is preferred but not required.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent time management skills with the proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office.
• Good problem-solving abilities.
• Team player.
• This role is on a Hybrid work set-up. Candidates should be willing to report in our EDSA, Mandaluyong office (Beside SM Megamall)
  

Standard Job Benefits:

- Hybrid Work Set Up

- HMO processing on Day 1

- Paid Time-Off

- Quarterly Sick-Leave conversion

- Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)

- Equipment provided

Standard Job Highlights:

• Work-life balance

• Career growth and development opportunities

• Stable organization and industry leader

• Collaborative and fruitful company culture

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced OFFICE / ADMINISTRATIVE MANAGER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Manages the tasks of the Admin & Facilities, and Finance staff.           
• Creates an office budget and ensures that budget provision is followed.           
• Acts as the Financial Controller who tracks and endorses expenditures for payments.           
• Monitors all types of office requests and procurement requirements.           
• Ensures that all statutory and government requirements are submitted and completed in a timely manner.           
• Organizes the schedule for maintenance and other cleaning schedules the company requires to keep the office clean and safe and ensure its appliances are in good working condition.           
• Reports office progress to senior management and working with them to improve office operations and procedures.      
• Coaches team members for improvement and development.           
• Ensures all day-to-day tasks assigned are completed correctly in a timely manner.       

• At least 2 years of experience as site or office admin, preferably within the BPO industry
• Excellent English communication skills

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives