DISCLAIMER: We are actively seeking candidates to join our talent pool through this job posting. Your qualifications will be evaluated for both current and future job opportunities. If your skills and experience match a role and an opening becomes available, our recruitment team will contact you promptly. It's important to note that this does not guarantee immediate placement or contact. We are only considering applications from Philippine citizens currently residing in the Philippines.

Salary: Negotiable

Responsibilities

• Conduct audits and monitor Amazon accounts for policy violations, health warnings, and performance notifications.
• Manage inventory levels and forecast sales and inventory needs.
• Handle customer inquiries, reviews, and feedback to ensure a high level of customer satisfaction.
• Monitor and address negative reviews and perform related Customer Service tasks.
• Submit cases for reimbursement claims and coordinate product shipments to Amazon.
• Manage and grow the Shopify store, with experience in supplements or health products being advantageous.
• Optimize product listings with accurate and compelling content, images, and keywords in compliance with Amazon's Terms of Service.
• Monitor, analyze, and report on key performance metrics such as sales, conversion rates, and advertising spend on a weekly basis.
• Regularly audit product listings to ensure accuracy and compliance with Amazon and client guidelines.
• Address issues with listing category, image updates, and suppressed listings.
• Monitor Best Seller Badges performance on a daily and weekly basis, suggesting improvements.
• Monitor competitor activity and develop strategies to outperform competitors on the Amazon platform.
• Perform market research and competitor analysis for product categories.
• Suggest AB testing for listing updates.
• Research Amazon marketplaces for new product opportunities or line extensions.
• Stay updated on industry trends and Amazon policies for compliance and to capitalize on new opportunities.
• Perform other tasks as assigned.

• Minimum of 2 years of experience managing Amazon accounts.
• Strong understanding of Amazon's platform, algorithms, and best practices.
• Proficient in using Amazon Seller Central, Vendor Central, and other relevant tools.
• Demonstrated success in driving sales and achieving growth targets on Amazon.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Excellent communication skills with the ability to collaborate effectively across teams.
• Strong organizational and project management skills.
• Self-motivated and able to work independently with minimal supervision.
• Proficient in Excel and PowerPoint.
• Highly organized, solution-oriented, and detail-oriented.
• Ability to ask questions for clarification and tenacity in problem resolution.
• Can create and follow SOPs.
• Ability to handle various projects simultaneously.
• Excellent English reading and writing skills (C2 preferred, C1 acceptable).
• Must have fast internet and own a fast computer.
• Experience with supplements or health products is advantageous.

• Holiday paid time off
• Paid vacation time off
• Work from home

GreenCari LLC. is a leading company specializing in customer support services for various online platforms, including online casinos. We are committed to providing exceptional customer experiences and ensuring the highest level of satisfaction for our clients and their users.

As the Customer Service Team Leader for our Online Casino Account, you will play a pivotal role in managing and optimizing the customer support operations for one of our key clients in the online gaming industry. The ideal candidate will possess strong leadership skills, a deep understanding of online casino operations, and a passion for delivering outstanding customer service.

Key Duties and Responsibilities:

Team Leadership:

• Lead and motivate a team of customer service representatives to achieve performance targets and deliver exceptional service to online casino users.
• Conduct regular team meetings, performance reviews, and training sessions to enhance the team's skills and knowledge.

Subject Matter Expertise:

• Develop and maintain a thorough understanding of the online casino industry, including game mechanics, regulations, and customer trends.
• Serve as the go-to person for the team regarding account-specific queries and challenges.

Quality Assurance:

• Implement and monitor quality assurance processes to ensure that customer interactions meet or exceed established standards.
• Provide constructive feedback and coaching to team members to drive continuous improvement.

Issue Resolution:

• Handle escalated customer concerns and complex issues, ensuring timely and satisfactory resolution.
• Collaborate with other departments to address systemic problems and enhance overall customer satisfaction.

Performance Metrics:

• Track and analyze key performance indicators (KPIs) related to customer satisfaction, response times, and issue resolution.
• Develop action plans to address areas of improvement and drive performance excellence.

Training and Development:

• Identify training needs within the team and coordinate relevant training programs to enhance skills and knowledge.
• Stay updated on industry trends and communicate changes effectively to the team.

Communication:

• Foster open communication channels between team members and other departments.
• Collaborate with the Operations Manager, as well as the Head of Customer Experience to implement strategies for account growth and customer satisfaction.

Qualifications:

• Bachelor's degree or equivalent experience in a related field.
• Proven experience in a leadership role within a customer service environment, preferably in the online gaming or casino industry.
• Strong knowledge of online casino operations, games, and customer behavior.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to be a proactive go-getter, taking initiative to address challenges and seize opportunities for improvement.
• A track record of going the extra mile to exceed customer expectations and achieve performance goals.
• Ability to thrive in a fast-paced and dynamic work environment.
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
• Innovative mindset with a willingness to explore new strategies and approaches to enhance customer satisfaction.
• A commitment to continuous learning and self-improvement, staying updated on industry trends and best practices.

GreenCari LLC. is an equal-opportunity employer. We encourage candidates from all backgrounds to apply.