Your key tasks

• Assess and categorize incidents based on their impact, urgency, and priority, in alignment with predefined incident management guidelines
• Collaborate with relevant stakeholders, including support teams and subject matter experts, to gather necessary information for incident severity assessment
• Provide clear and concise communication to stakeholders, including senior management, regarding incident status, impact, and resolution plans in timely and accurate manner
• Ability to communicate well and manage highly stressful situations over the phone. Demonstrate proven leadership qualities removing any ambiguity as to who is coordinating the incident resolution
• Ability to coordinate and drive technical bridges during a major event, asking the right questions, and steering the support teams towards quick mitigation, work-around or resolution to limit the financial and reputational exposure
• Continuously evaluate and refine the incident severity assessment process to improve its accuracy and efficiency
• Monitor and report on the performance of the incident severity assessment process, identifying areas for improvement and implementing corrective measures as needed
• Conduct thorough incident post-mortems to analyse root causes, identify areas for improvement, and implement corrective actions
• Foster collaboration across platforms and SMEs from other lines of business to align IT strategy with the bank's business needs and objectives
• Lead in major incident management by leading the command and control and oversight all key recovery activities and escalation upwards

• Providing management support in ensuring highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of production services
• Conduct monthly service review meeting to review major incident and ensure agreed Service Level Agreement (SLA) are met with various business stakeholder
• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to end ownership to initiate, track and the closure of problem tickets and the preventive actions.
• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.
• Post Incident activity to ensure highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of production services.
• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution Duration and the associated KPIs.
• Standby support after business hour on rotation basis.

The Talent Experience Specialist is responsible for providing an exceptional experience through best-in-class service! You will manage the Consultant/Contractor experience throughout the assignment life-cycle and will proactively manage communication-related to essential job functions. Additionally, you will be responsible for ensuring our consultants receive superior support to all job-related questions, concerns, or issues.

The Talent Experience Specialist will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests. 

Your duties may include, but are not limited to:

• Introduce the Communities and Mobile App WIIFM to consultant – activate profile while on call
• Introduce Consultant/Contractor Care Survey NPS Program
  • Use script for Onboarding, Check-in and Offboarding Surveys
• Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
• Partner with Talent Experience Team to drive service in supporting accounts.
• Weekly call with Talent Experience Team in US to stay on top of cases, consultant issues, etc.
  • Reinforce what is working well, address what is not
• Engage in monthly Service Touchpoints with the consultants
  • Use STP scripts
• Directing Consultants/Contractors to Communities within Connected when receiving referrals
• Communicate with peers by sharing “best practice” and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
• Subject matter expert in the Talent Experience Program
• Utilizing Connected real-time to document all Consultant/Contractor communication

We are seeking a senior project manager with the capacity to oversee projects and collaborate with the project management team in order to provide support for wireless and fiber construction services and electric vehicle charging station projects. A senior project manager's skillset should include goal-setting for both production and financials, as well as detailed tracking of project progress and regular updates to stakeholders on the projects' status and growth. Prior experience managing multiple projects simultaneously is recommended for this role. With a team of project managers, coordinators, and clients, the senior project manager must possess strong communication skills. And it should be within the senior project manager's capacity to perform supervisory functions, including hiring, training, and conducting interviews; planning, assigning, and supervising tasks; assessing performance; awarding incentives and enforcing disciplinary measures; managing grievances; and resolving problems. The senior project manager is responsible for keeping tabs on all active projects and teams. Proficiency in meeting project deadlines and adhering to costs is an essential qualification. Should you hold the conviction that this is you, then proceed with the submission of your application.

DUTIES AND RESPONSIBILITIES: 

• End-to-End project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members. 
• Orchestrates internal and external customer project communication dependencies, timeline, milestones and progress 
• Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback 
• Develops and maintains customer project plans based on contractual requirements and service designs 
• Budget ownership includes monitoring, forecasting, and gap closure planning across all relevant departments. Performs and oversees daily PM operational tasks working cross-functionally. 
• Builds, maintains and reports operational metrics for end-to-end milestone management. 
• Manages existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements.
• Communicates and coordinates plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.
• Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels. 
• Knowledge of wireless construction, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling. 
• Exhibits proficiency in working in harmony with the project management team and ensuring that all members are held responsible for the seamless completion of the project.
• Supervisory duties involve conducting interviews, recruiting, and training employees; organizing, allocating, and overseeing tasks; evaluating performance; providing rewards and implementing disciplinary actions; handling complaints; and solving issues.
• Performs other related duties as assigned by management. 

The main purpose of the Project Manager is to plan, coordinate, and oversee all aspects of a construction project from start to finish. This includes managing budgets, schedules, resources, and ensuring that the project is completed safely, on time, and within scope. They also act as a liaison between the client, contractors, and other stakeholders to ensure effective communication and successful project delivery.

• To lead the project on stakeholder management, cost planning, consultant and contractor engagement, design management, construction management from onboarding to handover and closeout
• On-site coordination of activities of the appointed project consultants in alignment with the project schedule and budget
• Engage with project stakeholders (internal to the client) and external (e.g., industrial estates, authorities, and providers) in connection with the project
• Manage and oversee all project procurement and coordination activities including, but not limited to the procurement of early works and main contractors, critical equipment and other specialist suppliers
• Aiding appointed Project Lead in administering appointed contracts and undertake all necessary interfacing and reporting with the contractors during the post-contract phase.
• Ensure compliance to the T&T Commission Execution Plan (“CEP”) online system, risk management and business management system framework.
• To maintain effective project governance, processes and systems to be utilised throughout project.
• To manage the implementation of the master programme, manpower, materials & plant schedules
• Responsible for the project planning, including producing the detailed project plan.
• To lead and facilitate the overall cross-functional project team.
• To prepare master programme, formal project progress and other reports
• To take a leading role in interfacing with the client and other consultants, at all project stages
• Control and properly compile all relevant documents for the project including uploading to T&T sharepoint.
• Any other work-related tasks or duties deemed required and assigned by the management / line manager.

The NIQ/GFK Account Development team is focused on growing business revenue, finding new business opportunities and market penetration. Sales growth engine which is instrumental for the company’s success.  

As a Senior Manager, Account Development (Retail), you will take responsibility of the retail team. You will drive the overall retail collaboration from sales, renewals, and cooperation agreements with retailers in your scope.  

You will secure our collaboration, improve our partnerships, recruit new partners, and drive a sustainable sales pipeline, developing new revenue opportunities, and maintaining relationships for existing accounts.  

Key Responsibilities:

• Secure the retailers cooperation continuity improving the conditions of existing cooperations agreements with current retailer partners
• Ensure all data partnerships are correctly managed within the Partnership Program framework
• Ensure the Best-in-Class servicing through your own team and in collaboration with the customer services using our different platforms in priority
• Sourcing for strategic new retailers, enhancing features & inputs from existing ones (incl promo data)
• Drive sales, cooperation renewals and overall growth of existing  retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships
• Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Pricing, Assortment, Loyalty, OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of retailers on our capabilities and information
• Develop a strategic understanding of our retailer’s industry/business/markets/clusters
• Partner with Customer Success and other relevant  functions (Operations, Product Leadership, others) to define strategic Account Plans and JBPs and remove roadblocks
• Drive strategic action plan to tackle Voice of the Customer feedback
• Lead and inspire sales and servicing team, enhancing their skills and improving their experience
• Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends
• Communicate clearly , thus ensuring team activities are always focused and relevant
• Implement Global and Regional strategy and organization, be able to drive change

We are looking for a dynamic and experienced Marketing Assistant with a background in team leadership to join our growing team. The Marketing Assistant with Team Leader Experience will support the marketing department in executing various marketing strategies and initiatives. This role involves a combination of administrative support, creative input, and team leadership to ensure marketing projects are completed efficiently and effectively.

Please be advised that excellent ENGLISH communication skills are required for this position.

Key Responsibilities:

• Team Leadership: Lead a small team, providing guidance and support. Delegate tasks and ensure timely completion of projects. Conduct regular team meetings and performance reviews. Foster a positive and productive team environment. Identify and implement process improvements to enhance team efficiency.
• Social Media Management: Develop and implement social media strategies to increase brand awareness and engagement. Create engaging content for various social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn). Monitor and analyze social media metrics to track performance and identify areas for improvement.
• Regular Cadence in Conversion Rate Optimization: Develop and maintain a regular cadence in analyzing, testing, and optimizing conversion rates across various marketing channels and platforms. Design and execute AB tests to evaluate different marketing strategies, messaging, and website elements. Utilize Klaviyo for SMS and email campaigns to conduct AB testing and optimize campaign performance.
• Laser Focus on Conversion Rate Optimization: Demonstrate a strong focus on conversion rate optimization, with proven experience and results. During the pairing session, be prepared to showcase successful conversion rate optimization strategies and outcomes. Analyze conversion rates per SKU to identify trends, opportunities, and areas for improvement. Develop strategies to optimize product performance and drive sales.
• Email and SMS Marketing: Plan and execute email marketing campaigns to nurture leads and drive customer retention. Develop compelling email content, design templates, and manage email distribution lists. Implement SMS marketing strategies to engage customers and promote products or services.
• Support the Creation of Digital Marketing Materials: Support the Creation of Collaborate with content creators to develop compelling digital marketing materials. Contribute to the creation of social media posts, blog articles, and email newsletters.
• Assist in the Development and Implementation of Marketing Strategies: Contribute to the development and execution of marketing strategies and campaigns. Stay informed about industry trends and incorporate findings into strategies.

• Proven experience in marketing roles, with a focus on digital marketing.
• Previous Team Leader or supervisory experience
• Proficiency in website content management systems (e.g., WordPress).
• Strong understanding of social media platforms and digital advertising.
• Experience with email marketing platforms (e.g., Mailchimp, Constant Contact) and SMS marketing tools.
• Familiarity with Google Ads, Google Analytics, and Google My Business.
• Good understanding and ability to interpret data to drive marketing decisions.
• Strong understanding of the Virtual Staffing landscape and client needs.
• Exceptional ability to communicate and foster positive business relationships
• Self-driven and proactive, accountability and personal organization are essential
• Ability to work collaboratively in a team and cross-functional environment
• Detail-oriented with the ability to manage multiple tasks and prioritize effectively.

GOOD-TO-HAVE

• Knowledgeable in SEO: Possess in-depth knowledge of SEO principles, including keyword research, meta tags optimization, on-page optimization, and link-building strategies. Develop and implement SEO plans to improve organic search rankings and drive targeted traffic to client websites. Have a thorough understanding and hands-on experience with meta tags optimization and SEO best practices. Present concrete plans for SEO improvements and demonstrate proficiency in AB testing using Klaviyo for SMS and email campaigns.
• Google Account Management: Manage Google Ads campaigns to drive traffic, leads, and conversions. Monitor and optimize Google Analytics to track website traffic, user behavior, and campaign performance. Utilize Google My Business to enhance local search visibility and manage online reviews.
• Knowledgeable of the Go High Level platform and Airtable.
• Familiarity with Google Ads, Google Analytics, and Google My Business.

System and Work Setup Requirements:

• A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues
• Own PC/laptop with 8GB RAM, and a processor of Core i3 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• A designated, quiet, and well-organized workspace free from distractions to facilitate focused work

Note:

Not all stated requirements are necessary. Some might be optional, nice-to-have, or even preferred.

1.

Position : HR Manager

Working Hours : 8:30 AM - 4:30 PM EST

Salary Range :  $1000-$1500

Duties and Responsibilities:

Payroll Management:

• Oversee and manage the organization's payroll processes globally.
• Ensure timely and accurate payroll execution, including salary, bonuses, and deductions.
• Collaborate with the finance team to ensure compliance with local and international payroll regulations.

HR Compliance:

• Ensure HR policies and procedures comply with local, national, and international laws.
• Maintain up-to-date knowledge of HR legal requirements and government reporting regulations globally.
• Develop and implement compliance-related programs and trainings.

Onboarding/Offboarding:

• Manage the onboarding process for new hires to ensure a smooth integration into the company.
• Coordinate and conduct new employee orientations and training sessions.
• Oversee the offboarding process, including exit interviews and final settlements.
• Continuously improve onboarding and offboarding procedures to enhance employee experience.

• Minimum of 4 years of experience in a similar HR role.
• Proficiency in using Deel for payroll and HR management.
• Advanced skills in Google Suite (Google Docs, Sheets, Slides, and Drive).
• Strong understanding of global HR compliance and payroll regulations.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment.

We are looking for a dynamic and versatile individual to join our team as a Marketing Assistant with Executive Assistant Experience. This unique role combines marketing support with executive administrative duties, providing a valuable opportunity to contribute to our marketing initiatives while supporting our executive team.

Please be advised that excellent ENGLISH communication skills are required for this position.

Key Responsibilities:

• Executive Assistance: Support C-Level executives and partners with a variety of business and personal tasks. Serve as a key point of contact and liaison between the client, partners, and internal teams. Maintain confidentiality and discretion in handling sensitive information.
• Social Media Management: Develop and implement social media strategies to increase brand awareness and engagement. Create engaging content for various social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn). Monitor and analyze social media metrics to track performance and identify areas for improvement.
• Regular Cadence in Conversion Rate Optimization: Develop and maintain a regular cadence in analyzing, testing, and optimizing conversion rates across various marketing channels and platforms. Design and execute AB tests to evaluate different marketing strategies, messaging, and website elements. Utilize Klaviyo for SMS and email campaigns to conduct AB testing and optimize campaign performance.
• Laser Focus on Conversion Rate Optimization: Demonstrate a strong focus on conversion rate optimization, with proven experience and results. During the pairing session, be prepared to showcase successful conversion rate optimization strategies and outcomes. Analyze conversion rates per SKU to identify trends, opportunities, and areas for improvement. Develop strategies to optimize product performance and drive sales.
• Email and SMS Marketing: Plan and execute email marketing campaigns to nurture leads and drive customer retention. Develop compelling email content, design templates, and manage email distribution lists. Implement SMS marketing strategies to engage customers and promote products or services.
• Support the Creation of Digital Marketing Materials: Support the Creation of Collaborate with content creators to develop compelling digital marketing materials. Contribute to the creation of social media posts, blog articles, and email newsletters.
• Assist in the Development and Implementation of Marketing Strategies: Contribute to the development and execution of marketing strategies and campaigns. Stay informed about industry trends and incorporate findings into strategies.

• Proven experience in marketing roles, with a focus on digital marketing.
• Previous experience in supporting C-level executives or related role.
• Proficiency in website content management systems (e.g., WordPress).
• Strong understanding of social media platforms and digital advertising.
• Experience with email marketing platforms (e.g., Mailchimp, Constant Contact) and SMS marketing tools.
• Familiarity with Google Ads, Google Analytics, and Google My Business.
• Good understanding and ability to interpret data to drive marketing decisions.
• Strong understanding of the Virtual Staffing landscape and client needs.
• Exceptional ability to communicate and foster positive business relationships
• Self-driven and proactive, accountability and personal organization are essential
• Ability to work collaboratively in a team and cross-functional environment
• Detail-oriented with the ability to manage multiple tasks and prioritize effectively.

GOOD-TO-HAVE

• Knowledgeable in SEO: Possess in-depth knowledge of SEO principles, including keyword research, meta tags optimization, on-page optimization, and link-building strategies. Develop and implement SEO plans to improve organic search rankings and drive targeted traffic to client websites. Have a thorough understanding and hands-on experience with meta tags optimization and SEO best practices. Present concrete plans for SEO improvements and demonstrate proficiency in AB testing using Klaviyo for SMS and email campaigns.
• Google Account Management: Manage Google Ads campaigns to drive traffic, leads, and conversions. Monitor and optimize Google Analytics to track website traffic, user behavior, and campaign performance. Utilize Google My Business to enhance local search visibility and manage online reviews.
• Knowledgeable of the Go High Level platform and Airtable.
• Familiarity with Google Ads, Google Analytics, and Google My Business.

System and Work Setup Requirements:

• A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues
• Own PC/laptop with 8GB RAM, and a processor of Core i3 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• A designated, quiet, and well-organized workspace free from distractions to facilitate focused work

Note:

Not all stated requirements are necessary. Some might be optional, nice-to-have, or even preferred.

1.

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Responsibilities (how we will measure success)

• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Responsible of a portfolio of investors and clients for AML/KYC onboarding and periodic review process
• Making sure every file is duly monitored and that appropriate actions are taken for incomplete KYC file, including, but not limited to reminders, phone calls and organisation of meetings
• Maintaining a client data base with accurate and up to date information
• Motivate, monitor and assist the team
• Provide regular feedback to Head and Management
• Participation to client meetings.

Tasks (role on a day-to-day basis)

• Managing the KYC team
• Answer emails/queries from internal and external parties in a timely manner
• Assess the level of risk inherent to each investor and clients to determine a risk-based approach in line with IQ-EQ internal policy
• Effective and efficient communication of AML and regulatory information
• Organise meeting with different stakeholders (Clients, Client Directors, Compliance) and support other departments
• Participation to client meeting and kick off project for the implementation of new funds, fee quotes
• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Escalation process to Group Risk & Compliance (PEP, HIGH…)
• Provide support to the Business during preparation of escalation process to group Risk & Compliance (PEP, REP requests)
• Preparation of Key Risk Indicators
• Answering to regulatory requests including the completion of the annual AML questionnaire
• Participation to the various Audit missions and to provide supporting documents for internal and external AML audits
• Providing advice to the Management and to the staff on AML/legal related matters
• Training of new joiners and advanced training such as new regulations, AML, new process etc
• Perform name screening and file review as 2nd line of defence and supervise the reviews done by Team members
• Participate to the internal Meeting to share experiences and information/projects within the department
• Setting up action plan if situation remains blocked despite several reminders for incomplete investor and client files and regular follow-up with the team members on their project status and distribution of side projects when required
• Supervise tasks performed by team members which are related to Funds Clients and share experiences and knowledge within the department
• Maintain an appropriate AML Program (including documented policies and procedures)
• Regulatory watch related to AML matters and fund industry
• Emphasize and strengthen the 1st line of defence culture within IQ-EQ during day to day activities
• Review of emails prepared by the team members notably in case of sensitive topics
• Taking part of a good governance model for IQ-EQ
• Implementation of efficiency in the team
• Implementation of new tools and coordination with Management

Key competencies for position and level (see Group Competency model)

• Interpersonal savvy
• Action orientation
• Plans and aligns
• Demonstrates self-awareness
• Analyses the situation and sees the big picture

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Attention to detail
• Taking ownership
• Approachability
• Organisation
• Team player
• Solution-oriented
• Quality assurer
• Good communication
• Multi-task
• Set deadlines and objectives

1. Meet quarterly assigned sales quota and objectives.
2. Facilitate indirect sales deals to online/offline resellers 
3. Drive market share growth in key market segments
4. Build and maintain close relationship with key partners and resellers, educating customers about products and promotions.
5. Work closely with authorized distributors to manage the channels,
6. Developing sales strategies on price positioning and sales programs to help channels hit their assigned targets
7. Work closely with the Channel and Digital Marketing team to create user demand/education/awareness

We are looking for a highly motivated Cutover Manager with strong communication and management skills.

Our mission is to orchestrate end-to-end transversal services to successfully deliver projects, aiming for highest client satisfaction and fostering a culture of learning and collaboration.

Your key tasks

• Managing cutovers in a complex technical environment, which serve multiple customers and are developed in multiple international locations
• Managing and controlling your project, including transparent and meaningful reporting on scope, financials, progress, quality, risks and issues
• Introduction of specific measures to solve project issues and timely escalation to decision-making authorities if needed

Job Summary

• Concentrates in driving business growth and the development of talent.  Spends time in reviewing and assessing overall team performance.
• Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, GPT, IT, BAT, etc.)
• Concentrates in engaging and developing teams and individuals.  Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed.  Provides consistent feedback on accuracy and timeliness of outputs made by their AM teams
• Monitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others). 
• Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.
• To facilitate and assist various accounting and administration processes of complex clients and conduct all work in accordance with IQ-EQ Philippines Inc. policies and procedures, as needed.  (when AM is unable to, depending on capacity).
• As a supervisor, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.
• Ensures balanced work allocation across their teams and reallocates resources accordingly.

Core Responsibilities

• Responsible for review of Financial Statements with Disclosures and other ad-hoc service requests for complex funds and/or corporate clients. 
• Responsible for the preparation of complex reporting requirements, when necessary.
• Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Monitors their teams' compliance as they follow procedures and checklists following SSAE and other similar statutory requirements of the clients their teams handle.
• Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. 
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities
• Monitors the development and assigned trainings of their teams.
• Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.
• Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.
• To be able to effectively communicate and relate with various stakeholders of the team.  Maintains and enhances relationships through crucial conversations.
• Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.

• To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties

Cluster Client Delivery

• Acquires functional knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables.
• Monitors if the team has the needed information, data and supporting documents are received for the review/preparation of the needed requirements.  Addresses and escalates issues, as needed.
• Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. 
• Provides support (for timelines) and address issues (for quality), as needed.
• Provide support for the rest of the team and other teams by allotting additional capacity, as needed.  At the same time, initiates the request for support needed from other teams.
• Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed.
• To act as first line of escalations for the preparers of any requests not properly actioned by the CS Support team. (e.g. BAT, GPT)
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Assistant Manager.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Oversees the quarterly debrief meeting with the cluster to review the team's performance.  Then addresses concerns and drives resolutions based on its criticality and complexity. 
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate authorities, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs or technical team.
• Monitors and works with the Assistant Manager to enforce process standards across the teams.
• Acts as first level of escalation of issues/concerns from the funds assigned to their clusters.
• Supports Project Managers by functioning as SMEs, coordinating with stakeholders, and allocating resources.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner (of their AM's and SA's).
• Reviews and pre-approves filed overtime of their team (AM's and SA's).
• Setups, monitors and updates all deliverables via the workflow planner in a timely manner, as needed.
• Monitors and ensures the completeness and accuracy of all deliverables via the workflow planner in a timely manner. 
• Analyses and proactively manages team capacity deliverables by allocating needed resources/support.

Systems

• Understands and uses best practice on accounting platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Monitors relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.
• Monitors reported breaches, complaints or errors to appropriate authorities are acted upon in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Other
• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues/concerns to the appropriate authorities and acted on in a timely manner.
• Participate in interviews, as needed.

Key behaviours we expect to see.

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.
• Courage - Stepping up to address difficult issues, saying what needs to be said.
• Develops Talent - Developing people to meet both their career goals and the organisation's goals.
• Builds Networks - Effectively building formal and informal relationship networks inside and outside the organisation.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Persuades - Using compelling arguments to gain the support and commitment of others.
• Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Business Insight - Applying knowledge of business and the marketplace to advance the organisation's goals.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organisation moving forward.
• Directs Work - Providing direction, delegating, and removing obstacles to get work done.

• Taking responsibility: 
  • Offers premium service in your daily contact with automobile customers. Handles eCall (emergency calls).
  • Correspondence with Public Safety
  • Answering Points (emergency control center)

• Reliable implementation:

  • Fulfillment of Mobility Services requirements.
  • Ensures proper delivery of quantity and quality KPIs

• Conduct interviews and prepare results regarding customer behavior
• Analyze customer comments and complaints and identify gaps and possible solutions
• Coordinate with various departments to provide proactive customer communication

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​

Key Responsibilities​

• You lead with a vision to secure the best experience for all our colleagues and customers. ​
• You analyse and follow up on Sales & Profit KPI's for your department. ​
• You support recruitment and ensures growth of team​
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety. ​

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Position : Amazon Listings and Content Manager

Working Hours : 7AM - 4PM PST

Salary Range : $2500/month

Holiday : TBD

About the company:

Our goal is to provide our customers with premium, thoughtfully designed home

betterment items through our direct-to-consumer brand, Monarch Abode.

Job Description:

We are seeking an experienced, detail-oriented and analytical Account Manager for our

Amazon marketplaces. The candidate will also have experience creating and managing

listing and variant creation for all our products.

The ideal candidate will leverage a proven track record of 5+ years in managing Amazon

(USA, Canada) storefronts.

Duties and Responsibilities:

• Listing Optimization: Optimize Amazon product listings to improve visibility, conversion rates, and overall sales performance. This includes keyword research, crafting compelling product descriptions, and creating product variations (e.g. size, color) to improve search rankings and visibility.
• Graphics Design for Image Optimization: Create and update high-quality product images and infographics that adhere to Amazon guidelines. Use A/B testing and data-driven insights to ensure visual content effectively drives customer engagement and conversions.
• PPC Management Assistance: Support the development and execution of PPC campaigns on Amazon and Walmart. Assist in keyword research, bid management,and campaign optimization to maximize ROI and enhance overall ad performance.
• Conversion Rate Optimization (CRO): Monitor and analyze key performance indicators (KPIs) to identify areas for improvement. Implement strategies to enhance the customer journey, reduce bounce rates, and increase conversion rates through continuous testing and optimization.
• Review Collection and Optimization: Determine how best to implement and drive the collection of reviews from Amazon and Walmart customers.

● Minimum 5 years of experience with Amazon Seller Central / Amazon FBA

● Minimum 5 years of experience with Amazon Vendor Central

● Minimum 5 years of experience with Walmart Marketplace / Walmart WFS

● 3 - 4 years or more experience with Graphic Design for product listings

● Strong understanding and management of flat files for Amazon and Walmart

● Expertise in structuring and optimizing advertising for a multi-category business

● Demonstrated ability to conduct A/B testing and implement data-driven

optimizations

● Fluent in English and EXCELLENT Communication and Follow-up Skills

● Experience in working in the Home Decor / Home Improvement e-commerce

industry is a big plus

The role will provide management and oversight of all aspects within the assigned HR function (including People Services/Talent Acquisition/HR Contact Center/Pre-Hire Support/Global Mobility/Global Compensation and Reward/Knowledge Management/Global Learning Team). The role will drive strategic initiatives and continuous improvement while managing appropriate metrics to ensure the right level of service delivery.  This includes overseeing the processes assigned across regions.

Operations Management

• Manage the overall service delivery and activities of People Services/Talent Acquisition/HR Contact Center/Pre-Hire Support/Global Mobility/Global Compensation and Reward/Knowledge Management/Global Learning Team in all supported regions. Ensure adherence to timelines, quality standards, organizational protocols, and internal policies.
• Lead and oversee resource allocation and implementation of core processes, programs, and initiatives for HR Services
• Recommend cross-functional and cross-regional process alignment and standardizations within functional accountability.
• Lead and develop projects to drive efficient customer service in all HR Service functionalities.
• Manage critical and complex escalations to ensure service continuity and operational efficiency.
• Plan and develop multiple short to medium-term projects and contribute to long-term initiatives planning. Lead complex projects as required.
• Keep local management and regional leaders informed by leading governance meetings, preparing reports and analyses on workload management, SLA achievement, quality and process efficiencies, and other related management reports that will support business and operational recommendations.
• Oversee the creation, development, deployment, and maintenance of all services within budget and in alignment with business objectives through collaboration with external and internal stakeholders.
• Implement business continuity plan.

Stakeholder Engagement

• Develop strong stakeholder relationship by driving effective communications and developing effective stakeholder management plan.
• Act as a strategic partner by providing insights in the operation and collaborating with stakeholders in creating solutions that will improve operational efficiency.
• Collaborate with Head of HR Services and other key stakeholders to ensure delivery of required service levels and the execution of necessary operational improvements.

People Management

• Manage talents and develop strategies to drive opportunities people growth opportunities for personal and professional growth by conducting regular performance assessments, identifying learning and development opportunities, providing coaching, and cultivating a high-performing team culture.
• Establish the goals and objectives of the team, aligned with the overall enterprise strategy; Provide proper level of support to ensure achievement of set goals and objectives.
• Manage the recruitment and retention of high caliber individuals.

Continuous Improvement

• Stay abreast of industry trends and best practices in the Global HR Service operation; recommend and implement initiatives to enhance capabilities.
• Drive continuous improvement in the team by identifying opportunities for improvement in the processes, tools, and methodologies based on client feedback and other information.

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. Key responsibilities include:

• Continual improvement of services and processes

• Building strategic partnerships throughout the organization

• Managing services throughout their lifecycle

• Influencing decisions as a customer advocate

• Facilitating transparent communication and collaboration

• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets
• Analyzing ServiceNow data to identify service gaps and drive improvements
• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs
• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery
• Developing actionable plans with key deliverables/milestones, eliminating ambiguity
• Communicating with high energy, excellent verbal, written, and presentation skills are essential
• Creating clear and actionable service-related communications for distribution to targeted audiences
• Building partnerships and encouraging collaboration to maximize continual improvement opportunities
• Transforming complex technical concepts into precise, audience-appropriate language
• Leading in ambiguous high-pressure situations and working independently with limited direction
• Prioritizing and managing a wide range of competing initiatives
• Taking ownership of urgent customer items and building strong relationships with internal customers
• Optimizing service delivery by aligning technology owners with best practices and methodologies
• Challenging assumptions and the status quo, exhibiting strong organizational courage
• Developing persuasive business plans and proposals that maximize return on investment
• Exhibiting strong problem-solving skills and critical thinking techniques
• Understanding organizational change management and user experience improvement techniques
• Engaging professionally with people at all levels, using strong interpersonal skills
• Managing time and priority with attention to detail across a wide array of competing initiatives
• Integrating into a team of technical, process improvement, and change management professionals
• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve the Asia Pacific region

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills
• Results-oriented with a continuous improvement mindset
• Coachable and positive attitude
• Strong and concise communicator, effective listener, and empathetic
• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership and possess excellent communication skills.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the  standard working hours in future based on the business requirements

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

NielsenIQ’s Sales team is focused on growing revenue, finding new business opportunities and market penetration.  Sales is NielsenIQ’s growth engine which is instrumental for the company’s success. 

You will drive the overall sales, acquiring new customers and accounts in your scope; you will drive growth securing a sustainable sales pipeline developing new revenue opportunities and unlocking new budget holders.  

Responsibilities 

• Drive sales acquiring new customers and accounts in your scope securing new revenue opportunities and maintaining accurate forecasting. 
• Develop a solid and interconnected understanding of potential customer's industry/business/markets/clusters and their needs. 
• Generate and qualify leads increasing the overall sales pipeline. 
• Develop white space & win-back sales strategies. 
• Expand network / budget holders’ potential customers. 

As a member of the End Users Systems support team, the IT Service Desk Senior Manager will be responsible for managing a team of Service Desk Analysts for day-to-day operations, people management and escalation management. Additionally, this role will require a transformational mindset to identify areas of opportunities to automate and/or simplify processes. The ideal candidate will possess a blend of operational and automation skills, dedicated to driving high-quality customer service and elevating our Service Desk operations.

This role is an excellent opportunity for someone who is passionate about:

• Empowering self-service solutions-Enhancing user independence through intuitive self-service options.
• Proactive and predictive support-Anticipating user needs and preventing issues before they arise.
• Omni-channel experience-Providing seamless support across multiple communication channels.
• AI and automation integration-Leveraging technology to streamline processes and improve efficiency.
• Cultivating a stellar support team- Building and developing a team of top-notch support professionals.
• Mastering shift-left with repeated issue analysis-identifying patterns and addressing root causes to reduce recurring issues.
• Integrating Self-Healing and ITSM Flow- Implementing solutions that automatically resolve issues and optimize service management.

Key Responsibilities:

• Mentor, manage, and motivate a high-performing team, setting clear priorities to achieve goals and OKRs.
• Monitor and evaluate team performance, providing feedback and coaching for improvement.
• Analyzes regular performance reports and take actions to ensure desired behaviors from team members
• Ensure service level targets are met and address all service-level complaints.
• Build strong relationships with leaders and stakeholders to command their attention.
• Develops training and performance improvement plans for team members
• Proposes innovation and improvements to current processes/procedures/tools to the Training, Process & Tools Lead
• Identify gaps and areas of poor performance and provide recommendations for automation and simplification
• Apply creative thinking to drive automation goals and align with technology strategy
• Be an exemplary leader, embodying the organization's culture, vision, mission, and goals.
• Support the adoption of new technologies and tools.
• Provide subject matter expertise and manage external and internal collaboration projects
• Position may be required to work various time zones, in support of 24x7x365 support requirements.

The position is responsible in managing the overall credit and receivable collection functions of the hotel in the most efficient manner in order to minimize the non-payment of accounts and potential bad debts.  

Primary Responsibilities  

CREDIT APPLICATIONS 

• Process credit applications within 10 working days, ensuring that clients are notified promptly and professionally. The credit worthiness of all applicants is formally checked and approval must be received from the Director of Finance or it’s designate. 

• Review the credit worthiness of all existing non-Accor approved clients on a yearly basis. 

CITY LEDGER 

• Ensure all invoices / statements are issued on a timely basis. 

• Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay. 

• Implement effective inquiry response procedure for guests and management. 

• Ensure all travel agent commissions are timely processed and paid. 

• Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers. 

• Conduct credit meetings at least once a month. 

• Attend Credit Managers meetings to keep up to date knowledge of credit risks. 

• Appropriately manage all delinquent accounts, liaising with debt collectors where needed. 

• Review and recommend accounts to be written off, providing appropriate documentation. 

GUEST LEDGER and LIAISON with FRONT OFFICE  

• Liaise between the Accounting Department and the Front Office 

• Ensure PX and PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date. 

• Review the Advance Deposit ledger to ensure all the balances are either current or for future date. 

• Inform the Front Office Manager of any deviations from policy by Assistant Managers, or Front Office Cashiers that may come to his/ her attention. 

• Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations. 

GENERAL  

• Supervise daily operations of credit and accounts receivable. 

• Establish and maintain local credit policies and procedures regarding billing, collection, credit cards, inquiries, cheque cashing, etc. 

• Maintain a close working relationship and communicate with the Room Sales, Catering & Events, Food & Beverage and Front Office departments. 

• Ensure the hotel complies with corporate policy on Credit and Accounts Receivable. 

• To be responsible for preparation of the various monthly reports as required by Management. 

• To perform other duties as required by the Director of Finance or it’s designate. 

1.    Purchase needs and meet orders, gather information about the market, manage relationships with vendors, and ensure that purchases are made on time by placing orders with vendors.
2.    In line with the standards and procedures identified by the facility and the Head Office, carry out all purchases related to the facility in coordination with the Purchasing Department and monitor, plan and deliver them on time and according to budgetary discipline.
3.    Gather quotes from companies for all supplies that enter the facility.
4.    Decide on how the supplies will be purchased, in line with the policies identified by Cluster General Manager.
5.    Prepare lists of approved suppliers.
6.    Collect orders from the departments and ask for written quotes from companies. Submit the top three quotes that are compatible with the policy.
7.    Organise the drivers and vehicles for purchasing and administrative purposes.
8.    Control the invoices and waybills for goods purchased from other companies and organisations.
9.    Control whether the goods received from the companies comply with the required quality standards. Contact companies that have not delivered goods with the required quality standards and ensure that the proper quality goods are delivered.
10.    Ensure that employees in the Purchasing Department work in a coherent and systematic manner.
11.    Organise periodic department meetings.
12.    Identify the training needs of the department’s employees and offer in-house and external training opportunities.
13.    Motivate employees by creating an appropriate environment physically, socially and psychologically in the department.
14.    Attend training programmes for the management team.
15.    Maintain good relationships will all department managers.
16.    Ensure that all official documents are filed and maintained in an orderly manner.
17.    Establish good relationships with service and product providers.
18.    Keep track of the innovations in the industry and attend industry-specific trade fairs.
19.    Take part in the Food Safety Team and attend the MR meetings.
20.    To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). 
21.    To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
22.    To provide carrying chemicals safely, carrying, storing and using in accordance with laws.
23.    Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
24.    Carry out all other duties assigned by managers and hotel management not specified in the job description.
 

• Maintains overall receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational procedures.
• Strict implementation of Warehouse Standard Operating Procedures in terms of safety, government compliance, utilities, administration, documentation, and personnel management.
• Maintains optimal physical condition of warehouse, inspecting equipment, requesting repair and requisitions as needed.
• Controls inventory levels by conducting physical counts reconciling with inventory management systems and ensures inventory accuracy during receiving, storage, outbound and quality control.
• Complies on the set store key performance indicators (KPIs) by the management i.e., Cycle
• Count Compliance, Cycle Count Defect Rate, Partial Fulfillment, Vendor Fail Rate, Incident Rate, and KNOW App Compliance.
• Achieves operational and financial objectives by maintaining optimal and efficient operations
  (e.g. warehouse overhead, utilities, manpower, etc.).
• Adherence to the timely uploading of Sales Invoice of the direct delivery of suppliers for the timely processing of payment Finance to avoid non-delivery.
• Maintains warehouse staff job results by coaching, counseling, and disciplining employees planning, monitoring and appraising job results.
• Safeguards warehouse operations and contents by establishing and/or implementing security procedures and protocols.
• Produce reports and analysis regularly (e.g. IN/OUT status report, inventory report, etc.)
• Close cooperation with other cross-functional units to manage all warehouse relevant matters

What you will be doing:

• As an Assistant Front Office Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
• Be responsible for the reception desk and concierge operations
• Ensure the accounts are correct and admin processes run smoothly.
• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• Awareness of room status and also the competitors’ status.
• Optimises the occupancy rate and average room rate.
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practice.