Why ClearSource?

ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all of our people in helping them realize their greatest potential.

ClearSource is seeking enthusiastic individuals to join our team as Solar Customer Service Representatives who will serve as the friendly face and helpful voice for our valued solar customers. You will make sure things run smoothly year-round by providing quick and professional service when things don't go as planned. If you have a passion for renewable energy, excellent communication skills, and a knack for problem-solving, we want you on our team! Join us in empowering our solar community and be a force for positive change. Apply today to embark on a rewarding journey as a Solar Customer Service Representative!

What you will do as a Solar Customer Service Representative

• Represent the company with professionalism and deliver exceptional customer service through effective communication and support.
• Troubleshoot and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times.
• Complete, maintain, and process pertinent paperwork and records with high attention to detail to ensure accurate data about the customer is maintained.
• Complete daily tasks within pre-established timelines.
• Meet all identified team and client performance metrics and goals.
• Build relationships and work closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
• Report any training needs or system error/discrepancies to the supervisor.
• Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and are an essential function of this position.
• Live the ClearSource Core Values.
• The Customer Service Representative reports to the Team Leader.

• Completed at least 2nd year in college.
• At least 1-year Technical Support experience
• Above average communications skills
• Typing test - 35 WPM, English Proficiency Test - B2

Enjoy these outstanding perks and benefits:

• Competitive salary
• Medical and dental Insurance (with free dependents)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

Reporting Line

Senior Manager of HR Technology

Primary Responsibilities    

• The Manager of HR Technology (Workday) Services will be a key leader, starting with implementation and transitioning into steady-state operations.
• The successful candidate will lead and develop a team of Tier 2 analysts to fulfill critical client-side roles in our Workday implementation, while simultaneously developing our knowledge and capability to deliver outstanding support and service to stakeholders and end users for post go-live ownership of the Workday solution.
• During implementation, this leader will serve as the Workday Testing Lead, including the development of test strategies and plans, coordination of testing activities, development of KPIs, education of testers, and partner to both internal and third party Workday experts to ensure proper defect resolution and re-testing of the Workday solution.

Specific Responsibilities   

• As we transition to post go-live operations, accountabilities will include: Maintain Tier 0 support documentation for the Workday solution.
• Evaluate services request volume and trends, and leverage data to prioritize additional training needs and process improvements in Workday.
• Assist Regional HR Technology managers with continuous improvement at Regional level to reduce number of escalations required. Manage regression testing and new feature adoptions in Workday quarterly releases.
•  Supervise work and manage performance of Tier 2 analysts. Establish KPIs and implement continuous improvements in processes and team performance.

This role will lead a small delivery team to ensure prompt delivery of service to the responsible clients and make sure the quality of the data insight that we deliver to clients, by proposing optimal analytical solutions with actionable business insight, based on a deep understanding of client needs and robust analytical expertise across various NielsenIQ solutions. 

Responsibilities

Client Servicing 

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with client’s senior management  
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market. 
• Address client business needs, diagnosing business issues and agreeing solutions that fully supporting clients’ objectives in order to deliver high growth for  NielsenIQ business while meeting the company's quality standards. 
• Liaise with other client service associates from RMS, CPS and RV team as well as other internal stakeholders to ensure alignment on strategies and message for each client. 
• Ensure all client projects deliver high value to clients with a demonstrated return on investment. 
• Build and maintain ongoing relationships with the identified key persons within the client organization 
• Assist in ensuring adherence to the approved company policies on business conduct/ethics when servicing clients. 

People Management 

• Establish high standards of performance and hold associates firmly accountable for meeting with those standards. 
• Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards 
• Act as coach, guide and mentor to employees and prepare succession plan for the team  
• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage  
• Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation 
• Address professional development goals and needs of direct reports 
• Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures 
• Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels 
• Establish a strong team environment focused on exceeding internal and external client requirements 
• Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback. 

Business Development 

• Support Sales Team to develop plans to grow our business in existing NielsenIQ clients including but not limited to RFP process, collaboration with internal stakeholders, and sales pitch. 
• Contribute to new business initiatives and participate in the development and deployment of the initiatives.  
• Provide continuous feedback on competitive activities within assigned clients. 

Organizational Management and Development 

• Ensure alignment of the delivery team that will enable the business unit to achieve the overall business objectives 
• Work across functional business units to support organizational initiatives and business needs 
• Promote inter-departmental and inter-divisional communications and teamwork 
• Recommend improvements in work processes within area of responsibility  
• Responsible for internal projects assigned by the company 

Responsibilities  

Your job duties include the following tasks and responsibilities:

1. Provide leadership to the HR, immigration and recruitment team and ensure there is a daily meeting cadence to review work and provide clear actions.
2. Oversee and manage the HR system and ensure all records are maintained there. Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in the HR System and ensure all employment requirements are met. Ensure the HR system is reflective of the quality of a IT company with a high degree of automation.
3. Respond to internal and external HR-related inquiries or requests and provide assistance;
4. Lead the Performance Appraisal procedures for Team members;
5. Ensure there is high quality of training sessions and seminars held under the Unify University program and review the presentations ahead of them being conducted;
6. Produce and submit reports on general HR activity including attrition data, diversity and ;
7. Provide guidelines and ensure compliance on the process for hires, promotions, compensation increases, terminations and exit formalities;
8. Driving initiatives that help with a positive company culture and building a family spirit
9. Improving our employee retention initiatives and work to a lower attrition rate also lead a program for proactive check point with team members
10. Managing Payroll and benefits for our team members including the renewal of benefits in all the key markets where we have benefit plans
11. Ensure there is compliance to labor laws across the geographies we are in. Advice management of changes to policies needed to ensure compliance and draft changes to the policies for review.
12. Enhance the HR management system to capture employee complaints, request for help, and certifications of employment. Ensure these are responded to within a 1 working day SLA
13. Audit Employee and team member equipment to ensure compliance with required anti-virus, windows updates and other end-point security software.
14. Roll up your sleeve as needed for the following and other tasks
    • Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.;
    • Perform orientations, onboarding, and update Human resource system with new hires;
    • Perform team member appraisals including those of the HR, Recruitment, Immigration and talent team
15. Other related activities

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions;
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised;
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels;
• You have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more;
• You are listening to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience;
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers;
• You will be providing support and assistance to IKEA Philippines customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so;
• You ensure our contact centre is a safe and secure environment at all times for visitors and co-workers;
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.

The position is responsible for handling all benefits pertaining to the Unit Owners of the Raffles Residences Makati. The OBM ensures proper liaising of Owner booking requests to the respective VIP Concierges of the different Raffles/Fairmont. The primary focus of this role is to ensure that all benefits are enjoyed by the Owners and residential operations exceed service standards in all unit owner and partner contact areas and will act as a strong liaison between Raffles and the Unit Owners. 

The Owner Benefits Manager also assists the Director of Residences and Owner Services Manager in overseeing residential operations at Raffles Residences. The role oversees operational areas such as the Condominium Corporation (CC) policy administration, residential common area soft services, engineering & maintenance, security & human resources.  

Primary Responsibilities  

ASSIST DIRECTOR OF RESIDENCES IN OVERSEEING RESIDENTIAL OPERATIONS AT THE RAFFLES RESIDENCES. THIS INCLUDES STRENGTHENING POSITIVE RELATIONS WITH THE UNIT OWNERS AND OTHER STAKEHOLDERS, MINIMIZE COMPLAINTS AND ATTEND TO THEIR NEEDS ON A TIMELY MANNER 

• Act as a Supervisor to the Concierge and Bell teams 

• Clearly demonstrate to owners and colleagues a commitment to service excellence through the effective implementation of high management standards at all times. 

• Maintain a consistent focus on improving the overall flow of residential operations, seeking ways to maximize and improve the operation through productivity management 

• Ensure that SOPs have been thoroughly understood and actioned by the Owner Services Team 

• Strengthen positive relations with the unit owners/ residents by taking action to attend their needs, follows through on their requests, inquiries, concerns and complaints in a timely manner (ensure technical and maintenance related issues are properly coordinated and addressed to owner's satisfaction) 

• Ensure complete visibility of Raffles Residence leaders and colleague relations with the owners under the rental program during their stay  

• Reinforce cocktail party for owners/ residents 

ENSURE TO INCREASE BRAND AWARENESS  

• Increase Reciprocal Use Program enrollments annually (applicable to owners under the Rental Program) 

• Ensure to touch base will all owners who enrolled in the Reciprocal Use Program and attend to their requests/needs on a timely manner 

• Ensure to get feedback from owners to gauge their interest in the program and to ensure repeat business as well as gain new businesses from other Unit Owners 

• Encourage all owners to book and stay at FRHI properties and other Accor hotels when travelling abroad to experience the exclusive privileges and benefits.

• Work closely and maintain good relationships with VIP Concierge to ensure preferential rates and other privileges are extended to the unit owners. 

PROVIDE ASSISTANCE TO THE DIRECTOR OF RESIDENCES TO ENSURE CONDOMINIUM CORPORATION’S ANNUAL BUDGET IS MAINTAINED AND ACHIEVED THROUGH 100% COLLECTION OF ASSESSMENT FEES, UTILITIES AND OTHER INCIDENTAL CHARGES 

• Work closely with the Director of Raffles Residences and finance department to ensure that monthly financial reporting is on time and accurate. 

• Assist in ensuring timely collection of assessments and all other charges and strict execution of penalties and interest due to late payment 

• Ensure operational expenses are aligned with the Condo Corp budget through power/ energy savings programs and productivity management such as proper monitoring of supplies requisition and proper forecasting of schedule depending on needs and occupancy  

• Encourage the team to take individual ownership of all the areas in order to avoid frequent repairs or maintenance and excessive power consumption 

• Consistently promotes hotel facilities and services so Unit Owners will avail of them 

STRENGTHEN RELATIONSHIPS WITH COLLEAGUES 

• Assist the Director of Residences/Owner Services Manager in facilitating daily briefings and monthly departmental meetings. 

• Assist in ensuring EES target score is achieved by the Department 

• Maintain an open door policy, frequently communicate, provides clear performance expectations and regular feedback 

• In consultation with the Director of Residences/Owner Services Manager, oversee the performance of the owner services team, common area housekeeping service and engineering department. This includes preparing and conducting the annual review for Raffles colleagues. 

• Lead by example, build trust and motivate colleagues to continuously deliver outstanding service and works together as a team 

• Ensure right tools are available for colleagues to perform their jobs effectively 

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.   

Responsibilities

• Drive client satisfaction by providing insights and actionable recommendations during presentations. 
• Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ. 
• Consult with clients regarding general concerns. 
• Conduct external presentations. 
• Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs 
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards. 
• Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team. 
• Conducts performance reviews for direct reports. 
• Responsible for the training and development of the team. Ensure team members are trained to handle client requirements. 
• Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment. 
• Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs. 
• Supervise all stages of project management and monitor performance. 

Vversee productivity by assessing, analyzing, and reporting employee productivity at the individual, departmental and institutional levels. Determine the best way to utilize employees' productivity skills using techniques and theories of workforce management.

• The Tax Manager is responsible for the management and compliance of tax regulations of Food Group Ph and any future subsidiaries.The area of coverage includes all areas in the Philippines where the Food Group Ph operates and intends to operate.
• The incumbent shall introduce a comprehensive tax guideline, best tax practices and planning techniques, ensures that the Group is kept fully abreast of the changes and impact of relevant tax knowledge, developments and requirements, providing appropriate oral and written interpretations to avoid any exposure to tax risks and optimization of tax savings. 
• The incumbent assists and advises the Group’s Controller in the optimization of the Group’s tax position by building knowledge of tax laws, relevant tax rulings and regulations and tax law developments and by promoting understanding of, compliance with tax laws through correct interpretation of these laws.
• The incumbent advises the Food Group Ph Controller and the Chief Finance Officer in leading a rapid and effective response to unanticipated situations with potential significant legal implications for the Food Group Ph.
• In addition, the incumbent is also responsible for ensuring compliance to new and existing regulatory requirements affecting the organization, including but not limited to:
  • Securities & Exchange Commission (SEC)
  • Bureau of Internal Revenue (BIR)
  • Board of Investment (BOI)
  • Department of Energy (DOE)
  • Department of Agriculture (DA)
  • Bureau of Customs (BoC)
  • Department of Finance (DoF)
  • Local Government Unit (LGU)
  • Philippine Ports Authority (PPA) 
  • Bureau of Animal Industry (BAI) and other government regulatory agencies .

The GROUP MANAGER, INTERNAL AUDIT, effectively directs, leads and manages the internal audit activity of the country where the Food Group operates.  It helps the organization accomplish its objectives by bringing a systematic disciplined approach to evaluate and improve the effectiveness and efficiency of risk management, controls and governance processes. 

Key Duties and Responsibilities

Audit/Risk Management/Compliance/Governance

A. Engagement Planning: 

• At the Group level, assist the Group Internal Audit Head in developing risk-based annual audit plan identifying the objectives, scope, timing and resource allocations needed.
• At the Country level, identify sources of potential engagements through risk framework.
• At the Engagement level, assess audit engagement objectives and scope to ensure they address the risks identified especially the emerging ones.

B. Function Management:

• Delegate tasks in a constructive and supportive manner and coach staff to enhance competence and professional development. Conduct effective performance appraisal of IA team against key performance indicators.
• Determine the appropriate continuing professional development necessary to keep staff effective in work.
• Conduct effective performance appraisal of IA team against key performance indicators.

C. Risk Management and Fraud

• Assess whether the risk management, risk governance framework and internal control systems are operational as intended.
• Review the completeness of management’s risk analysis and actions taken to remedy issues raised by risk management processes, and suggest improvements.
• Evaluate risk exposures relating to the organization’s governance, operations and information systems.

D. Internal Control

• Assess the internal control framework including the adequacy and effectiveness of controls.
• Evaluate the implications of organizational changes, operational changes and changes in business strategy using appropriate internal control framework.
• Advise board and senior management on improvement initiatives to improve controls.

E. Governance and Environment

• Evaluate design and operational effectiveness of governance framework for addressing governance risks.
• Examine existing organizational behavior, performance management techniques, management’s effectiveness to lead and build organizational commitment.
• Examine the organization’s approach to social responsibility and sustainability.

Business Process Improvement and Innovation

• Evaluate the long-term sustainability of business models impacted by technology and other disruptors, assess impact of changes in the business landscape and give recommendations to take advantage of new opportunities.
• Apply data analytics and Information Technology in auditing, identifying and assess various risks related to IT, information security, and data privacy.
• Synthesize critical findings and insights within the business context to make inferences and recommend actions to address the risks.

Business Partnering

Collaborates with various stakeholders across the business to add value, enhance decision-making processes, and contribute to overall organizational success such as: 

• Advisory and consultation on improving business process, controls, and risk management strategies to assist in decision making and enhancing operational efficiency. 
• Collaborate in assessing fraud or cyber security risks, conducting investigation, and recommending controls to mitigate fraud or cyber security risks and safeguards the organization’s assets. 
• Partner with leaders in developing KPIs and performance monitoring frameworks. 

Continuing Education & People Development

• Keep abreast of regulatory changes, industry standards, and emerging information technology risks relevant to the industry by attending trainings, forums and/or conferences and assessing their impact on the company's internal controls and audit approach.
• Regularly assess current practices, methodologies and team skills against available benchmarks (e.g. audit associations i.e. ISACA, IIA-P, International Association of Privacy Professionals) and implement programs to address issues, if any.
• Lead and manage the assigned internal audit team, including assigning audit engagements, providing guidance and mentoring to enhance performance, and conducting performance evaluations. Design and implement programs to improve compliance in general, including the conduct of regular training and orientation for employees. 

Administrative:

• Take part in special investigations where necessary and report to the Audit Committee with the highest level of confidentiality.
• Participate in the internal control projects covering all operations where necessary for One Food Group.
• Adheres to and keeps abreast of company/department policies and Code of Conduct/Ethics; and actively participates in company activities.

The Customer Account Analyst is responsible for ensuring accurate recording, analyzing, reporting, and reconciliation of all trade accounts receivables of PILMICO Foods Corporation/PILMICO Animal Nutrition. The Customer Account Analyst is responsible in managing the customer's account from day one (1) account set-up to the ordering payment cycle.

• Ensures timely collection of accounts receivables.
• Coordinates with customer and Territory Business Managers (TBM) and/or Regional Sales Managers (RSM) on the collection of maturing and/or overdue accounts.
• Evaluates customer requirements to minimize hold orders and recommends necessary moves.
• Reviews and reconciles customers' account ledgers.
• Prepares and records through Debit Note (DN) and Credit Note (CN) all adjustments pertaining to accounts receivables including its proper and necessary supporting documents.
• Prepares and maintains Accounts Receivable Aging Schedule per TBM to be submitted on a weekly basis.
• Prepares collection letters for delinquent accounts.
• Generates and mails monthly Statement of Account to customers.
• Attends to AR related queries and complaints from customers, TBMs and RSMs.
• Prepares and submits the Monthly Sales Summary Report.
• Prepares and submits the Monthly Summary of Price Adjustments and other deductions.
• Monitors collection of withholding tax certificates
• Prints and files Debit Notes and Credit Notes.

LOOKING FOR FILIPINO CITIZENS CURRENTLY RESIDING IN THE PHILIPPINES ONLY!

Position : BIM/Revit Manager

Work Hours : Monday - Friday (40hrs/week, PST Hours)

Pay Range : 1,000 - 1,800 USD / month

Our client's nameplate is synonymous with elevated design and unsurpassed luxury living. No other home builder is more awarded or carries a stronger reputation for innovation or exceptional quality.

As a local, privately owned, family operated builder with a 41-year legacy of service and craftsmanship, their commitment to their clients and this community is personal and enduring.

They are currently looking for an experienced BIM / Revit Manager to join their team

Duties and Responsibilities:

• Responsible for developing and implementing BIM workflow and driving standard usage of BIM and Revit within and outside the firm.
• Provide end-user training, support, and leadership.
• (1) managing and creating content library files and templates
• (2) creating and enforcing standards
• (3) evaluating project models
• Support project start-up coordination, helping teams develop strategies for effective delivery of quality documents, and set-up each project, thereby ensuring that each one is set up correctly.
• Oversee the use of BIM/Revit software firm-wide, including installing, configuring, maintaining, and supporting all BIM installations as well as analyzing and solving BIM user issues.

• Bachelor’s degree in architecture preferred. Technical Diploma from an accredited institute.
• 3 years minimum of BIM/Revit Management and Implementation
• 10 years minimum and possess a high/expert-level knowledge of BIM/Revit modeling, and Autodesk AutoCAD
• Strong verbal and written communication skills, as well as excellent interpersonal skills.
• Knowledge in Microsoft Windows-based systems (Word, Excel, Project, etc.).
• Ability to encourage and train effectively and tactfully.
• Strong organizational skills and attention to detail.
• Research developments in the industry to “keep ahead of the curve” so that all of our Revit users have the appropriate tools & skillsets to be productive.
• Ability to work effectively in a team-based, fast-paced environment.

Equipment Requirements:

• Dedicated and quiet workroom with good lighting for conducting business calls.
• Reliable and stable internet connection for seamless communication. 
• A computer or laptop with up-to-date software and hardware capabilities.
• Headset or headphones with a microphone for clear audio during calls.
• Webcam for video conferences and virtual meetings.

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

*We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your application.

Position: Customer Support Agent

Working Hours : 8 hours per day (ideally Central Time), but on more than 50% of days, the work can be achieved in only 4-5 hours. And after any maintenance tasks are complete, the agent can stop working early. We are a very flexible and modern workplace, so you can work when and how you want, as long as the work is being done to a high standard.

Holidays: US and PH Holidays

Salary Range: starts at USD 1,000/month

About the Company:
We are a tiny 3 person team that’s built a high-end flight tracking app for iOS. Our app is quite technical and aviation-focused.

About the Role:

We are looking for our 2nd customer support agent, to help answer daily inquiries and troubleshooting from users. An example workflow is reading the customers support email in Front, checking your own app to determine if you see the issue from user’s end, deciphering what might actually be the root cause of the customers issue and then responding with a pre-written template or asking clarifying questions. Some tasks will require accessing our backend software to reset a user’s account, export their data to send to them, or triage.

This person will get onboarding from the direct team and the current support agent, who will be available for questions. While we do not expect 24/7 coverage and immediate replies to customers, the two support agents will need to coordinate such that one person is working each day, which means you should expect to work 1 day per weekend and to get 1 day per week off. eg. work on Sunday, but have Tuesday totally off.

Key Responsibilities:

• Help answer daily inquires and troubleshooting from users
• An example workflow is reading the customers support email in Front, checking your own Flighty app to determine if you see the issue too, deciphering what might actually be the root cause of the customers issue and then responding with a pre-written template or asking clarifying questions.
• Some tasks will require accessing our backend software to reset a user’s account, export their data to send to them, or triage.

To succeed in this role, you must have:

• At least 2 years of experience in the same role
• An iOS and/or Mac running the latest software version
• Experience with email, message templates, email tags is required.
• An excellent “puzzle-solving” abilities to decipher the root cause issue, be very calm and polite to the user in their reply, and then correctly categorize the type of issue via Tags for our reporting system.
• Interest and familiarity with aviation, flight tracking, the stages of a flight, etc. is nearly required to succeed in this role.
• Experience with Front is a big plus.

Position: Customer Solutions Consultant

Reporting to: Manager, Customer Solutions

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Shifting Schedule

Start Date: ASAP

About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Our industry-specific solutions, designed to maximize business value and process efficiency, are at the heart of our customers’ operations. Over 10,000 organizations in more than 20 industries across 80+ countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.

General Job Summary

The Customer Solutions Consultant is expected to provide application consulting and customer support to Aptean customers. This individual will participate as a member of the Customer Support and Implementation Team to deploy new projects, and/or provide on-going support to their existing installation. He/She will consult with customers in the configuration and usage of application modules, research and resolves problems and issues. Overall, this individual is expected to manage customer expectations and foster positive business relationships with all customers.

Knowledge: A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

Complexity: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

Supervision: Normally receives little instruction on day-to-day work, general instructions on new assignments.

Role and Responsibilities

• Consulting Services
  • Provide consulting services to customers based on Aptean’s service delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.
  • Effectively work on multiple projects simultaneously.
  • Work collaboratively with project manager and project team to deliver projects on time, on budget, on schedule.
  • Submit time and expenses punctually each week.
  • Maintain a professional appearance when onsite with customers.
• Incident Resolution
  • Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents.
  • Take ownership of and follow-through with all priority customer incidents.
  • Offer complete and timely explanations to customers throughout the incident resolution process and ensure that customers’ staff fully understand issue, its resolutions and means for prevention.
  • Clearly and concisely document all customer interaction and all steps taken to resolve incidents.
  • Observe trends and recommend improvements to product design, documentation or implementation and create necessary enhancement requests.
  • Work with R&D and product line team to expedite incident resolution and ensure seamless delivery of support service to customers.
  • Determine when issues need to be escalated.
  • Set severity levels with customers.
  • May be assigned escalated tickets.
• Knowledge Management
  • Expand expertise within the product.
  • Attend training sessions offered and use self-study tools; assist with peer training as needed.
  • Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.
  • Create KB articles and documents using the Knowledge Centered Support (KCS) methodology, to be published and shared both internally and with the customer base.
• Communication
  • Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
  • Ensure a professional communication manner when in-person or on the phone at all times.
• Additional Duties
  • Participates in system and release testing and QA as needed.
  • Recommend improvements in Customer Solutions policies and procedures.
  • Additional duties as assigned by management.

A Successful Candidate

• Proven track record in providing stellar customer service and technical support
• Outstanding communication skills in the English language – both verbal and written
• Experience working for an ERP company or exposure to using ERP solution is an advantage
• Understands the industry and business environment served by the application
• Basic understanding of relational database concepts and architecture
• Excellent time management and organizational skills
• Strong analytical problem solving and decision-making skills
• Ability to work efficiently and independently and do whatever it takes to get the job done
• Ability to handle difficult or sensitive situations with diplomacy and tact
• Previous working experience using CRM (Salesforce) and/or other ticketing solution

Join the A-Team and experience the A-Life!

Key Responsibilities:

• Participate proactively in NielsenIQ's 3-month full time internship program
• Assist the team on day-to-day tasks for projects management and client requirement.
• Assist with the monthly deliverables we provide to our clients.
• Support the team in ad-hoc analysis, research, slide presentation, etc as require

The IT Project Manager manages a diverse range of technical Information Technology (IT) projects. The management of projects, typically (but not exclusively) involving the development and implementation of business processes to meet identified business needs, acquiring and utilizing the necessary resources and skills, within agreed parameters of cost, timescales and quality.

The role is also responsible for the planning, management and delivery of new capabilities and system enhancements and delivering these in accordance with the approved project scope and consistent with Pilmico’s Project Management Methodology (PPMM). Within the SFIA profile, the Project Manager must demonstrate Level 4 responsibilities, i.e. Enable on the competencies outlined.

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Google Ads Manager

Working Schedule:  Mondays to Fridays, 10 AM - 6 PM GMT (UK Time) 

Salary Range:  $900-$1500/ Monthly 

ABOUT THE COMPANY
With over ten years of clinical dentistry and marketing experience, our mission is the driving force behind our hard work and commitment in making sure every dental practice reaches its full potential.

We achieve this by creating strong digital content; through compelling campaigns, engaging social media posts, and robust web design. In addition to this, we provide in-house training to optimize you and your team’s knowledge, therefore creating a stronger team and employee satisfaction.

ABOUT THE ROLE:  

We are seeking a highly motivated and experienced Google Ads Manager to join our dynamic marketing team. As a Google Ads Manager, you will be responsible for managing all aspects of Google Ad campaigns, creating and optimizing ad campaigns, and collaborating with a team of marketers, Google Ads specialists, and engineers. The ideal candidate should have a strong background in digital marketing, a proven track record of successful Google Ads campaigns, and the ability to analyze and optimize campaigns to maximize return on investment (ROI).

RESPONSIBILITIES:

Manage all aspects of Google Ad campaigns:

• Oversee the planning, execution, and monitoring of Google Ad campaigns.
• Ensure alignment with overall marketing goals and strategies.

Create and optimize ad campaigns and paid search landing pages:

• Develop compelling ad copy and design effective paid search landing pages.
• Continuously optimize campaigns for better performance.

Analyze and optimize ad campaigns to increase ROI:

• Utilize data and analytics to evaluate campaign effectiveness.
• Implement strategies to improve ROI and achieve marketing objectives.

Use Google Ads to drive a variety of online marketing campaigns:

• Leverage Google Ads for diverse online marketing initiatives.
• Stay updated on industry trends and best practices.

Analyze and optimize PPC campaigns to increase ROI:

• Conduct a thorough analysis of pay-per-click (PPC) campaigns.
• Implement strategies to enhance PPC campaign performance.

Manage and optimize display campaigns across multiple devices:

• Develop and manage display campaigns for various devices.
• Optimize campaigns for maximum reach and engagement.

Develop PPC strategies to increase online visibility:

• Formulate and implement strategies to enhance online visibility.
• Stay informed about the latest developments in PPC and online advertising.

Collaborate with a team of marketers, Google Ads specialists, and engineers:

• Work closely with cross-functional teams to align strategies and goals.
• Foster a collaborative and innovative work environment.

QUALIFICATIONS:

• Experience: Minimum of 2-3 years of relevant experience in digital marketing.
• Communication Skills: Strong communication skills, especially when dealing with international businesses.
• Learning Attitude: Demonstrable experience in marketing with the potential and attitude required to learn and adapt.
• Campaign Management: Proven experience in leading cross-channel marketing campaigns, paid ads management, and email campaigns.
• Analytical Skills: Solid knowledge of website analytics tools (e.g., Google Analytics) and experience in setting up and optimizing Google Adwords campaigns. Understanding of search engine optimization (SEO) and search engine marketing (SEM).
• Numerical Literacy: Comfortable working with numbers, metrics, and spreadsheets.
• Creativity: A sense of aesthetics and a passion for great copy and witty communication.
• Market Awareness: Stay up-to-date with the latest trends and best practices in online marketing and measurement.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop, Personal Computer with External Monitor.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced TIER 3 CUSTOMER SERVICE REPRESENTATIVES to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Respond independently to complaints escalated at the highest level and VIP Clients
• Interact with internal and external customers to resolve their issues
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks for VIP clients
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

• Must have at least 2 years of Call Center experience in Customer Service handling a US account
• Experience as a Subject Matter Expert (SME), Retention or Tier 2
• Experience in resolving and handling complex concerns from customers
• TRAVEL ACCOUNT EXPERIENCE is an advantage
• At least 2 years in College, any course or Senior High School graduate or its equivalent

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Join the A-Team and experience the A-Life!

Business Development Manager

• Graduate of any Business Course with 2-3 years work experience in Sales Department.
• Responsible in developing network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income.
• Prepare Financial Projections and Sales Targets and present this to the management.
• Liaising with colleagues to develop sales and marketing strategies.
• Prepare sales presentations and participate in Sales Meetings.
• Any other duties related to business development.

• Performance Bonus
• 13th Month Pay
• Paid Vacation/Sick Leave

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations. 

Responsibilities 

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center 
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform 
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders 
• Provide clear and accurate responses as well as market expertise to stakeholders 
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption 
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators  
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization  
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards  

We are currently looking for a Sales Operations Manager who is dynamic, data-driven, and results-oriented to join our team. Your main responsibility will be to optimize our sales processes and work closely with the Sales Performance Manager to drive sales. Furthermore, you will identify opportunities through data analysis to improve overall sales performance.

Responsibilities:

• Collaborate with sales teams to streamline processes and improve sales productivity.
• Analyze sales data to provide insights and recommendations for performance improvement.
• Use data to drive team performance and identify individual opportunities
• Manage and optimize CRM systems to support sales and reporting needs.
• Work closely with cross-functional teams to align sales objectives with broader company objectives.
• Develop and maintain sales performance metrics and KPIs.
• Conduct regular sales forecasting and analysis to support strategic planning.
• Schedule and manage sales training programs to enhance team skills and effectiveness.
• Assess and improve sales technology stack to support sales automation and efficiency.
• Provide regular reports and updates to leadership on sales operations performance.

Position Overview:

This position reports to Group Director-Marketing Strategy and Thailand Operations and is responsible for creating and implementing an Events & Promotions strategy and lead activities in Philippines. The objective for this role consists of generating qualified leads, tours and package sales in line with budgeted targets, together with Quality Control, team management and training. The Marketing Events and Promotions Manager is also responsible for opening new locations and looking for new activities and events to increase sales possibilities, while controlling marketing cost and deliver as budgeted VPG. This person should also train, coach and groom the new Marketing Events and Promotions sales staff on how to approach to customers and generate qualified leads and tours for Anantara Vacation Club, given the standards and corporate branding protocols. Furthermore, the role also includes the involvement of oversee concept creation, managing design, purchasing and managing event vendors from beginning to the end.

Key Responsibilities:

• Create and develop overall strategy for Events and Promotions team goals in Philippines
• Train, coach and groom new E&P team members on promoting Holiday Escapes Minivacation packages
• Manage payroll related activities for E&P Philippines team
• Meet/exceed preview package sales and leads generation goals through developing marketing campaigns, promotions & tactical offers in the Philippines
• Build an annual events calendar and pipeline to generate team targets
• Continuously seek to lower the cost of event rentals and production cost
• Ensure to maintain a good VPG (as budgeted)
• Ensure that reports associated with cost and deliverables are created and tracked weekly
• Keep track of the competitors regarding special promotions, rate packages and premiums
• Build up good rapport with key stakeholders and associates of AVC
• Follow process and maintain data, system and reports
• Achieve monthly and quarterly targets and objectives as set by the department
• Open new locations and continuously seek partnerships with new event vendors
• Create and design concept and follow through with purchase and deliveries
• Sell concept to vendors to get event opportunities at a better discount

#LI-PS2

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to the hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

What you'll do

• Assisting customers with the activation and setup of their product and services
• Validation of the customer’s entitlement for support (e.g. a client’s customer, account is current, level of support service entitlement)
• Logging all customer incidents upon receipt into the approved case management system;
• Providing support to customers by:
• Providing a timely and clear indication of the nature of the incident,
• Communicating what steps will be taken to attempt to resolve the incident,
• Setting the customer’s expectation on what the estimated time to resolve the issue is,
• Providing any potential short-term alternatives or workarounds to the customer,
• Making reasonable efforts to ensure the customers understand the information they have been provided;
• Resolving customer incidents wherever possible; and
• Escalating customer incidents to Tier 2, where not able to be resolved by Tier 1

What you'll bring

• 4-year technical degree or equivalent work experience
• 1-3 years’ experience in technical support or MIS in an Enterprise environment
• Ability to properly use all Microsoft tools including MSSolve, Knowledge Base, Order Entry, Internet and Intranet Resources
• Prior knowledge in at least one of the following disciplines is required: network operations, networking protocols, network authentication, messaging technology or messaging protocols, or other technical skill strengths with an online service or network communications
• Competencies before handling first interaction/call (verified by Vendor after New Hire Training)
• Ability to search and understand KB articles to troubleshoot customer issues
• Working knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 onwards)
• Minimum working knowledge of Microsoft® Windows NT® Server and Windows 2008 Server R2

We have a Hybrid work Arrangement, We also provide Exciting perks such as Spotter Bonus, HMO with 4 Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment