NielsenIQ’s Sales team is focused on growing revenue, finding new business opportunities and market penetration.  Sales is NielsenIQ’s growth engine which is instrumental for the company’s success. 

You will drive the overall sales, acquiring new customers and accounts in your scope; you will drive growth securing a sustainable sales pipeline developing new revenue opportunities and unlocking new budget holders.  

Responsibilities 

• Drive sales acquiring new customers and accounts in your scope securing new revenue opportunities and maintaining accurate forecasting. 

• Develop a solid and interconnected understanding of potential customer's industry/business/markets/clusters and their needs. 

• Generate and qualify leads increasing the overall sales pipeline. 

• Develop white space & win-back sales strategies. 

• Expand network / budget holders’ potential customers. 

We are currently hiring Customer Service Representatives to join our work from home team. In this role, you will have the opportunity to train onsite at our Cebu office before transitioning to remote work.

Responsibilities

• Handle inbound customer inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Escalate unresolved issues to the appropriate department
• Maintain thorough and accurate customer records
• Deliver exceptional customer service in a professional and courteous manner

• With or without call center experience high school diploma or equivalent; additional education or training in customer service is a plus. 
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays. 
• Amenable to work on site
•  Must be fully vaccinated

• HMO Day 
• 1 Statutory Benefits
•  Paid Time-Offs

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to lead the digital transformation of the Food and Beverage (F&B) industry by offering a comprehensive Customer Retention Platform for Restaurants worldwide. By leveraging data from various channels such as food delivery, social media, and discovery platforms, we empower restaurants to maximise their business potential and achieve growth.

At Momos, our core principle is putting restaurants at the forefront of everything we do. Since day one, we have embedded the valuable feedback and input from our restaurant partners into our company culture and product design. This collaborative approach has been instrumental in creating a solution that truly meets the needs of the F&B industry. Today, we are proud to be trusted by over 2000 restaurants globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.

The Role:

Momos is seeking a highly motivated and experienced Senior Customer Success Manager to join our dynamic Customer Success team. As a Senior Customer Success Manager, you will play a key role in ensuring our clients receive exceptional support and guidance. Your responsibilities will encompass deepening your understanding of Momos software, serving as the primary point of contact for clients, and providing strategic solutions to foster their business growth.

Primary Roles & Responsibilities:

1. In-Depth Product Knowledge:

• Develop an extensive understanding of the Momos software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

2. Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Address how-to questions and guide clients in navigating different tools within Momos, occasionally through virtual calls.

3. Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

4. User Support & Guidance:

• Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.

5. Adaptability and Resilience:

• Demonstrate composure, resilience, and flexibility as customer needs evolve and case volumes fluctuate.

Additional Responsibilities:

• Communicate thoughtful, customized solutions that empower customers to progress and enhance their businesses.
• Collaborate effectively with internal teams such as Customer Success, Account Managers, and Sales to identify opportunities for clients to leverage more of our platform or services.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs.
• Passionate about working with customers, dedicated to exceeding their goals.
• Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
• Collaborates effectively with cross-functional teams to drive positive outcomes for clients.
• Demonstrates strategic thinking in identifying opportunities for account growth and ensuring long-term customer success.

Location:

• Malaysia/Philippines

Benefits

• Private Health Insurance
• Paid Time Off

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

Job Overview:

This role consists of four main parts: General office support to the lending team, Gathering data from clients required for lending applications, Updating and maintaining loan details in the company’s CRM system, and Refixing existing clients' lending.

Company Profile:

Our client consists of a team of qualified professionals with a proven track record of achieving results for their clients based in New Zealand.

Their services are for families and corporations to help pay off clients’ mortgages faster, build wealth through smart investing, protect their wealth with estate planning, and have the life their clients and their loved ones deserve.

The company’s Financial Wellness programs are all about empowering individuals to take positive financial steps with confidence. They are proud to partner with organizations by supporting their teams through workshops, webinars, and one-on-one support.

This is a great chance to work for a company that helps clients live a better life and be confident in their finances.

Duties and Responsibilities:

• Provide Lending Operations Manager with lending administration support, including:
• Collecting the essential data required for processing lending applications and establishing communication with financial institutions to obtain pertinent loan information.
• Work with the Loans Officer to liaise with clients to confirm suitable loan structures and provide instructions to the banks.
• Check lending documents for details and changes.
• Handling the “fixed term expiry” process.
• Update and maintain loan details in the company’s CRM system. 
• Manage Asana Tasks:
• Follow the processes provided and escalate all instances falling outside the allowed process steps.
• Look for ways to increase efficiency and take ownership of various daily tasks.
• Maintain a high level of accuracy in data capture and use.
• Be proactive in protecting client data and maintaining confidentiality and privacy.\
• Abide by the Code of Professional Conduct for Financial Advice Services.
• Abide by the Code of Conduct.
• Assist with projects as directed.

• 3+ years of administrative work experience.
• Essential requirement: US accent
  
• Background in Accounting and/ or Financial Advisory / Wealth Management a plus.\
• Strong attention to detail / highly organized.
• Strong Written and Oral English + interpersonal skills to communicate effectively.
• Computer/online savvy. Ability to use a variety of online applications including: Zoom, Google Suite and Office 365 tools (including Outlook).
• Experience with Asana (for task management) a plus.
• Ability to problem solve + high ability to “Get Stuff Done”.
• Ability to follow processes.
• Ability to stay up to date with the mortgage/lending market and products.
• Ability to manage time efficiently.
• Ability to work in a goal-oriented environment and unsupervised.
• High skill level with Microsoft Word and Excel.
• Smart and Fast learner (i.e., quick “pick up”).
• Committed to growth and learning.

LOOKING FOR FILIPINO CITIZEN BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position : CUSTOMER SERVICE REPRESENTATIVE

Work Hours : TBD

Holidays : TBD

Pay Range : $ 800 - 1,000 USD per month

Duties and Responsibilities:

• Answer phone calls from customers on the first ring.
• Assist with inquiries and help resolve questions.
• Schedule and assist with creating quotes
• Enter detailed customer information in the software system
• Dispatch if needed

• Proficiency with Slack;
• Familiarity with Skimmer and Open Phone will be great but not necessary (client can provide training)
• Good communication skills
• Experience in a customer support role is highly preferred
• Good demeanor and personality
• Highly trainable

LOOKING FOR FILIPINO CITIZEN BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position : CUSTOMER SUPPORT

Work Hours : Monday to Friday, 8am-4pm Central Time

Holidays : TBD

Pay Range : $ 800 - 1,500 USD per month

Duties and Responsibilities:

• Answering phones
• Act as backup with shipping
• Product creation/listing management on Shopify
• Regularly audit Shopify vs. Synapse for stock,
• Check Target Bay for reviews/answer simple questions, notify who needs to answer more complex/technical questions, respond to reviews
• Help Scout Setup/Maintenance

Minimum Requirements:

• Atleast 3 years of relevant experience
• Shopfy experience would be a plus
• Tools: Excel, Outlook

Why Join Us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive. We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development. We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: recruitment@connectos.co

Job Summary:

The Human Resource Generalist is primarily responsible for providing HR administrative support as well as data mining and analysis of various HR data. He/ She will also be responsible for timekeeping by closely coordinating with payroll in maintaining an accurate record of hours worked by each employee, and as HR Helpdesk support to answer employee concerns and needs.

DUTIES AND RESPONSIBILITIES:

Timekeeping Administration:

• Gather timekeeping records of employees for review.
• Analyze timekeeping records of employees and ensure its accuracy.
• Update and edit timesheets including leave management.
• Coordinate with relevant departments to verify timekeeping inputs, if needed.
• Report to the HR/Payroll the overtime and leave applications not reflected in the system for proper crediting.
• Attend to, investigate and implement necessary actions to address timekeeping-related problems of employees.
• Regularly monitor the activity of the timekeeping system to ensure that it is up and running and coordinate with Payroll on a regular basis.

Data, Metrics and Helpdesk:

• Resolve HR Helpdesk tickets in the HRIS System on a timely manner within SLA and on a professional manner.
• Manage employee data from shared folders/ excel data into our company’s HRIS.
• Identify and solve any data entry-related issue.
• Maintain and update the database and regularly eliminate duplicate data.
• Implementing relevant HR metrics in order to determine the efficiency and impact of the workforce.
• Analyzing data and statistics for trends with regard to recruitment practices, motivation, turnover, and compliance with employment laws.
• Optimizing and implementing new data processes and systems.
• Compiling reports of data results and presenting these to senior managers.
• Coordinate HR projects and take minutes.
• Deal with employee requests regarding human resources issues, rules, and regulations.
• Perform other duties assigned, as necessary.

• At least 1-2 years of professional human resources required with experience in timekeeping and cloud-based Human Resources Information system preferred
• Must be college graduate with proven work experience in timekeeping and as HR Generalist. BPO experience is preferred but not required.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent time management skills with the proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office.
• Good problem-solving abilities.
• Team player.
• This role is on a Hybrid work set-up. Candidates should be willing to report in our EDSA, Mandaluyong office (Beside SM Megamall)
  

Standard Job Benefits:

- Hybrid Work Set Up

- HMO processing on Day 1

- Paid Time-Off

- Quarterly Sick-Leave conversion

- Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)

- Equipment provided

Standard Job Highlights:

• Work-life balance

• Career growth and development opportunities

• Stable organization and industry leader

• Collaborative and fruitful company culture

1. Develop and monitor comprehensive project plans, including budget tracking and resource allocation.

2. Create and maintain project documentation and reporting, including progress updates and project status reports.

3. Communicate project goals and objectives to project stakeholders.

4. Establish and maintain project timelines and delivery dates.

5. Identify and resolve project issues in a timely manner.

6. Provide guidance and direction to project team members.

7. Monitor and track project performance against established project plans.

8. Develop and manage project budgeting processes and resources.

9. Analyze and report on project performance and outcomes.

10. Manage the development and implementation of project plans, including risk management and change control processes.

1. Bachelor's degree in Planning, Business, or related field

2. At least 5 years of experience in planning and project management

3. Excellent communication, analytical, and organizational skills

4. Proficient in Microsoft Office Suite, especially Excel

5. Ability to work independently and as part of a team

Benefits:

• Company Christmas gift
• Company events
• Free parking
• On-site parking
• Transportation service provided

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• 13th month salary
• Overtime pay

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced OFFICE / ADMINISTRATIVE MANAGER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Manages the tasks of the Admin & Facilities, and Finance staff.           
• Creates an office budget and ensures that budget provision is followed.           
• Acts as the Financial Controller who tracks and endorses expenditures for payments.           
• Monitors all types of office requests and procurement requirements.           
• Ensures that all statutory and government requirements are submitted and completed in a timely manner.           
• Organizes the schedule for maintenance and other cleaning schedules the company requires to keep the office clean and safe and ensure its appliances are in good working condition.           
• Reports office progress to senior management and working with them to improve office operations and procedures.      
• Coaches team members for improvement and development.           
• Ensures all day-to-day tasks assigned are completed correctly in a timely manner.       

• At least 2 years of experience as site or office admin, preferably within the BPO industry
• Excellent English communication skills

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Coaching junior associates to help their analytical development 
• Managing a team of at least 3 people to deliver optimal results with a timeline 

The HR Manager plans, directs, and coordinates the overall HR functions of an organization. He/she oversees the recruitment, compensation, and benefits administration; HR Policy and Procedure Implementation and review, training and development, compliance to regulatory bodies, performance appraisal management and consults with the executive for strategic planning and serves as a link between an organization’s management and employees.

Responsibilities:

· Develop and implement HR strategies and initiatives aligned with the overall business strategy.

· Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

· Manage the recruitment and selection process

· Handles staffing issues, such as mediating disputes and directing disciplinary actions

· Work with the training manager to ensure the implementation of the training and development programs of the company

· Oversee and manage a performance appraisal system that drives high performance

· Payroll and Compensation and Benefits Administration

· MIS and HR Database Management

· Report to management and provide decision support through HR metrics

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Working Model: We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home. Role/ Department: The Operational Risk Manager is responsible for implementing the overall operational risk management program in conjunction with the Global Head of Non-Financial Risk, Operational Risk Transformation Lead, and other Operational Risk Managers across the organization. The Manager also serves as a seasoned thought leader and subject matter expert that has a strong technical understanding of risk management, including Risk Control Self-Assessment (RCSA) processes and activities, within the financial services industry. The person performing this position will be responsible leading the team, ensuring all employees buy into the overall vision, and will be responsible for the overall success of the team. In this high profile role this person will actively engage with senior members of the Northern Trust leadership team (e.g., Global Head of Non-Financial Risk, Operational Risk Transformation Lead, Regional Risk Officers, and Country Risk Managers) and will serve as a primary point of contact for stakeholders across the organization. In addition, the Manager will advise senior management on opportunities to enhance the design and operating effectiveness of the internal control environment for Northern Trust’s risk management practices. This role resides within our Philippines Service Center, based in Metro Manila, and will report to the Operational Risk Transformation Lead in Chicago, USA. The key responsibilities of the role include: Management of the RCSA program deliverables - action plans, post effectiveness testing, control evaluation etc.Review workflows to minimize risks associated with the process & improve overall control environment.Development, maintenance and ongoing enhancement of process controls including initiation of projects, where requiredImplementation of controls to mitigate process risks in case of operational errors / near misses / exceptionsStrong stakeholder engagement to ensure identification of issues, timely completion of action plans via scheduled platforms as well as opportunities to deliver back via training/awareness sessionsReview key risk indicator framework; scorecards, dashboards to ensure appropriateness of metrics / key performance indicators and facilitate business reviewsPart of a team of risk management professionals who work with senior management in all lines of business to coordinate operational risk management activities.Contribute to establishing and maintaining program processes and practices which effectively ensure that the enterprise program remains current, and incorporates/aligns with industry standards and practices as appropriate, and adequately covers general regulatory requirements.Manage or lead projects aimed at improving the overall programCommunicate identified risks to key stakeholders, organize remediation action plans, and track identified risks to closure Skills/ Qualifications: Fluent in English and ability to communicate in a clear, concise and effective manner (verbal and written)9+ years financial services experience with minimum 3 years of operational risk, controls or audit experienceExcellent working knowledge of audit, risk and operational management concepts and the ability to understand and interpret the impact of decisions, as well as identify and convey potential problem areasAbility to foster positive and proactive approach to process assessment and improvement and to identify trends and improve processes for both the customer and the businessStrong organization, attention to detail, time management, planning skills and the ability to handle multiple competing prioritiesAbility to make independent decisions and also to be a team player and effective communicator to ensure that issues are appropriately resolvedConfidence and expertise to advise management and the businessAbility to use initiative and work unsupervised in a proactive mannerStrong organizational skills, a collaborative approach to work, with strong interpersonal skillsAbility to deal effectively with multiple competing deadlinesAttention to detail Work Schedule/Location: 4:00PM - 1:00AM Mondays - Fridays BGC, Taguig City, Philippines Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Talk to us about your flexible working requirements and together we can achieve greater. For further information, and to apply, please visit our website via the “Apply” button below.

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Working Model: We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home. Role/Department: This role is responsible for mitigating AML risk, meeting industry standards and practices, and complying with AML regulations. Reporting to the AML Customer Due Diligence Compliance Manager, this role will help minimize Northern Trust’s money laundering risk by validating regulatory and internal compliance with AML laws, rules, regulations, programs & policies, procedures, and minimum standards. Executes quality control reviews of AML-related activities to assess the level of adherence to policies and procedures by the first and second lines of defense. Conducts ongoing due diligence for Clients, according to Anti-money laundering (AML) requirements. Ensures timely & accurate periodic reviews and on-going monitoring are conducted . This role supports the Team Leader in ensuring operational efficiency. Carries out operational activities with regulatory compliance impact. Uses specific knowledge of AML to achieve goals through own work. Has specific knowledge or expertise typically gained through formal education or equivalent experience. Uses expertise to provide guidance to others as a project manager or consultant. Requires conceptual knowledge of theories, practices, and procedures within Compliance AML. Performs routine assignments using existing procedures. Receives instruction, guidance and direction from more senior level roles. The key responsibilities of the role include: Reviews client files for conformance with applicable AML policies, procedures and regulatory requirements and works with front office teams to facilitate queries. Provides support and functional knowledge as it relates to compliance with applicable AML laws, rules and standards Performs continuous monitoring of customers including investigating Adverse Media and Politically Exposed Person alerts. Identifies and escalates to Global AML management any regulatory compliance risks associated with the file reviews completed Carries out business-related activities that may be required to support Global AML Compliance guidelines Provides support as requested by Global AML Management as necessary to resolve compliance issues, including actions in response to Regulatory exam and Audit findings Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments Reviews assigned laws/regulations and related policies/procedures in order to understand test scripts for execution of testing. Conducts and adequately documents testing to assess compliance with and adherence to regulations and policies/procedures. Applies analytical skills to review information and determine potential control weaknesses or exceptions to policies/processes. Summarizes and communicates testing results in clear, concise language. Assists with validation testing of issues identified to ensure actions have been adequately closed. Participates in additional projects or initiatives, as directed by management. Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments Has limited impact on own work team Works within standardized procedures and practices to achieve objectives and meet deadlines Skills/ Qualifications: Accountable for own contributions Must possess at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent At least 2 years of related experience Requires Financial Institution Regulatory and Compliance knowledge including but not limited to AML, Customer Identification Program (CIP), Enhanced Due Diligence (EDD) and Know Your Customer (KYC) regulatory requirements and Economic Sanctions laws and regulations, usually acquired through formal education or experience, to review policies and procedures in order to ensure their adequacy and to monitor compliance Requires strong analytical, interpersonal, verbal and written communication skills are required to analyze and summarize information Requires Analytical skills required to execute test scripts and identify exceptions to policies/procedures Requires strong written communication skills required to document work completed and summarize findings Requires organizational skills required to coordinate compliance ACAMS certification desired but not required Requires conceptual knowledge of theories, practices and procedures within a job discipline Applies general knowledge of business developed through education or past experience Exchanges straightforward information, asks questions and checks for understanding Work Schedule/Location: 4:00PM - 1:00AM Mondays to Fridays BGC, Taguig City, Philippines Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. For further information, and to apply, please visit our website via the “Apply” button below.

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Working Model: We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home. Role/ Department: Mitigate AML risk, meet industry standards and practices, and comply with AML regulations.Reporting to the AML Customer Due Diligence Compliance Manager, this role will help minimize Northern Trust’s money laundering risk by validating regulatory and internal compliance with AML laws, rules, regulations, programs & policies, procedures, and minimum standards.Executes quality control reviews of AML-related activities to assess the level of adherence to policies and procedures by the first and second lines of defense.Conducts ongoing due diligence for Clients, according to Anti-money laundering (AML) requirements.Ensures timely & accurate periodic reviews and on-going monitoring are conducted .This role supports the Team Leader in ensuring operational efficiency.Carries out operational activities with regulatory compliance impact. Uses specific knowledge of AML to achieve goals through own work.Has specific knowledge or expertise typically gained through formal education or equivalent experience.Uses expertise to provide guidance to others as a project manager or consultant. Requires conceptual knowledge of theories, practices, and procedures within Compliance AML.Performs routine assignments using existing procedures.Receives instruction, guidance and direction from more senior level roles. The key responsibilities of the role include: Reviews client files for conformance with applicable AML policies, procedures and regulatory requirements and works with front office teams to facilitate queries.Provides support and functional knowledge as it relates to compliance with applicable AML laws, rules and standardsPerforms continuous monitoring of customers including investigating Adverse Media and Politically Exposed Person alerts.Identifies and escalates to Global AML management any regulatory compliance risks associated with the file reviews completedCarries out business-related activities that may be required to support Global AML Compliance guidelinesProvides support as requested by Global AML Management as necessary to resolve compliance issues, including actions in response to Regulatory exam and Audit findingsUses existing procedures to solve standard problems; analyzes information and standard practices to make judgmentsReviews assigned laws/regulations and related policies/procedures in order to understand test scripts for execution of testing.Conducts and adequately documents testing to assess compliance with and adherence to regulations and policies/procedures.Applies analytical skills to review information and determine potential control weaknesses or exceptions to policies/processes.Summarizes and communicates testing results in clear, concise language.Assists with validation testing of issues identified to ensure actions have been adequately closed.Participates in additional projects or initiatives, as directed by management.Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgmentsHas limited impact on own work teamWorks within standardized procedures and practices to achieve objectives and meet deadlines Skills/ Qualifications: Accountable for own contributionsMust possess at least a Bachelor's/College Degree , Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalentAt least 2 years of related experienceRequires Financial Institution Regulatory and Compliance knowledge including but not limited to AML, Customer Identification Program (CIP), Enhanced Due Diligence (EDD) and Know Your Customer (KYC) regulatory requirements and Economic Sanctions laws and regulations, usually acquired through formal education or experience, to review policies and procedures in order to ensure their adequacy and to monitor complianceRequires strong analytical, interpersonal, verbal and written communication skills are required to analyze and summarize informationRequires Analytical skills required to execute test scripts and identify exceptions to policies/proceduresRequires strong written communication skills required to document work completed and summarize findingsRequires organizational skills required to coordinate complianceACAMS certification desired but not requiredRequires conceptual knowledge of theories, practices and procedures within a job disciplineApplies general knowledge of business developed through education or past experienceExchanges straightforward information, asks questions and checks for understanding Work Schedule / Location: 5:00AM - 2:00PM or 4:00PM - 1:00AM Mondays - Fridays BGC, Taguig City, Philippines Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Talk to us about your flexible working requirements and together we can achieve greater. For further information, and to apply, please visit our website via the “Apply” button below.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

We are looking for an outgoing and creative Social Media Content Manager to join our team!

This full-time position will be completely remote. We welcome applications from recent graduates as well as seasoned professionals. Social media content creation and social media management experience is required. The Social Media Content Manager will work directly with the owners & management. The owners are actively involved in the daily operation of the business.

Position: Social Media Content Manager

Working Hours: Monday to Friday, 9 AM - 5:30 PM EST Time zone (open to more flexible schedule)

Monthly Salary: Up to 1,500 USD/mo (Depending on the interview result and client’s approval)

About the Company:

A marketing firm specializing in social media, located in Charlotte, North Carolina.

Responsibilities:

The primary responsibility of the Social Media Content Manager will be to create high-quality social media graphics and captions for our clients. Our clients are US-based and are in basically every industry.

This job is best for someone who:

• Wants a job where he/she can work completely remotely
• Wants to be part of a fast-growing company
• Likes designing social media graphics
• Has expert knowledge of Canva and/or Illustrator

• Exceptional communication skills (both written and verbal)
• Expert knowledge of English grammar
• Must be extremely detail-oriented from a graphic design standpoint
• Demonstrated ability to problem-solve and ensure client satisfaction
• Organized and able to manage time effectively
• Ability to prioritize tasks and meet deadlines
• Working knowledge of Google Drive products
• Expert knowledge of Canva and/or IllustratorDigital Marketing experience is highly preferred
• Intermediate knowledge of Facebook, Instagram, LinkedIn, and Twitter is highly preferred
• Must be able to complete miscellaneous other tasks relating to social media content creation, social media management, digital marketing, and administrative duties.

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Sales Development Manager

Working Schedule:  Mondays to Fridays, 8AM to 5PM (CST) / 10PM to 7AM (PH Time) 

Salary Range:  $1200-$2000 / Monthly 

ABOUT THE COMPANY
Our purpose is to assist leaders driven by making a positive impact in embracing their true potential, resulting in benefits for others and the glorification of God. The company was established in June 2020 based on the belief that growth is advantageous for everyone involved. Since then, our team has supported numerous leaders and teams across the nation in fostering healthy growth through coaching, team training, and educational initiatives.

ABOUT THE ROLE:

We are seeking a highly motivated and experienced Sales Development Manager to join our team. As a Sales Development Manager, you will play a crucial role in driving our sales efforts by proactively reaching out to prospects through various communication channels. This role requires a self-starter with excellent communication skills and a proven track record in outbound prospecting.

RESPONSIBILITIES:

• Call prospects, engage in meaningful conversations, and identify potential business opportunities.
• Utilize email and text messaging to reach out to prospects and nurture relationships.
• Document all sales activities and context in Asana for effective communication and collaboration.
• Schedule and execute sales activities in Asana, ensuring timely follow-ups and task completion.
• Set and accomplish goals for sales activities to contribute to overall team success.
• Participate in weekly Marketing Accountability meetings and represent the Sales team.
• Collaborate with the coaches to enhance sales skills and strategies.
• Guide prospects through the company's Free Trial, providing exceptional support.
• Work closely with the COO to operationalize and maintain sales standards.
• Conduct weekly recorded self-evaluations based on the role’s success statements.

QUALIFICATIONS:

• Proficient in Asana, Zoom, or similar tools for task management and communication.
• Experience with phone software like AirCall or similar platforms.
• Some prior experience in prospecting is helpful.
• Minimum of 3 years of experience in outbound prospecting.
• Strong communication skills, especially when dealing with US-based businesses.
• Proven success in closing deals and achieving sales targets.
• Proficient in office productivity tools (e.g. Google Workspace, Zoom, Microsoft 365 etc.)

DEVICE / CONNECTIVITY REQUIREMENTS:

• Atleast 50mbps internet speed

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Marketing and Recruiting Manager

Working hours: Monday to Friday, 8 AM - 4 PM CST / 10 PM - 6 AM Philippine Time

Holiday/s: US and/or PH Holidays

Salary Range: $1,000-$1,500/month

About the company:

We are a diversified and growing wastewater management company seeking a highly organized and talented individual to join our team as a Marketing Manager / Recruiting Manager. This remote position offers the opportunity to work in a critical role of a growing company and meaningfully contribute to it’s continued success.

Duties and responsibilities:

Marketing Manager (Approximately 50%):

• Develop and execute marketing campaigns for both brands across multiple channels including direct mail (postcards), digital (SEO, PPC, social), and guerrilla (door hangers, call scripts, community involvement, etc.)  

• Collaborate with third-party marketing vendors to implement the marketing plan and measure results.

• Monitor campaign results and provide weekly reports to the president.

• Contribute innovative ideas to enhance brand visibility and engagement.

Recruiting Manager (Approximately 50%):

• Actively recruit technicians, entry-level general laborers, and customer service representatives to work within a single company brand or across multiple (depending on role).

• Post job openings on third-party job boards and monitor and adjust strategy based on results.

• Screen and assess candidate qualifications.

• Conduct first-round phone interviews and coordinate second-round in-person interviews with onsite team members for qualified candidates.

• Collaborate with HR and hiring managers to ensure a smooth recruitment process.

• Proven experience in marketing and recruiting for US-based companies.

• Strong understanding of digital marketing strategies and campaign implementation.

• Familiarity with third-party marketing vendors and effective collaboration.

• Demonstrated success in recruiting technical and labor positions.

• Excellent communication and interpersonal skills.

• Ability to work independently and meet deadlines.

The Training & Quality Manager will be responsible for overseeing the daily training and quality management operations aimed at achieving business objectives.

This encompasses, but is not restricted to, developing & executing the project’s quality assurance strategy, implementing the end-to-end training and development roadmap, and identifying opportunities for continuous improvement initiatives, ensuring the realization of benefits, and maintaining effective communication with clients, Player Engagement leadership and stakeholders.

Training Responsibilities

• Design and develop comprehensive training programs (PST to Nesting) for new and existing employees, ensuring alignment with organizational goals.
• Oversee training sessions covering diverse topics such as product knowledge, customer service skills, and company policies.
• Identify performance opportunities and strengths among team members.
• Develop individualized training plans to enhance the skills and capabilities of each staff member.
• Produce a variety of training materials, including manuals, presentations, and multimedia content.
• Implement continuous improvement initiatives in training programs based on feedback, evaluations, and industry best practices.
• Work closely with the Operations team to ensure that training programs align with operational goals and client requirements.
• Implement systems for evaluating the effectiveness of training programs and gather feedback from participants.

Quality Management Responsibilities:

• Develop and implement a quality monitoring program to assess the performance of Player Engagement agents.
• Ensure that agents adhere to organizational policies, industry regulations, and client-specific requirements.
• Conduct root cause analysis on quality issues, identifying underlying problems and implementing corrective actions.
• Conduct calibration sessions to ensure consistency in quality evaluations among different evaluators.
• Define and track key performance indicators (KPIs) related to quality, providing regular reports to management.
• Work closely with clients to understand and meet their quality expectations, address concerns, and implement improvement initiatives.
• Implement continuous improvement initiatives based on quality metrics, client feedback, and industry best practices.
• Analyze data related to quality performance and prepare reports for management and clients.
• Emphasize a customer-centric approach to quality, ensuring that service delivery meets or exceeds customer expectations.

Collaboration with Global Support Teams:

• Collaborate with other departments, such as Talent Acquisition, Global L&D and Global QC, to address cross-functional concerns issues

Technical Skills:

• Written & Spoken Communication Skills (Advanced)
• Training Needs Analysis (Advanced)
• Training Design & Development (Advanced)
• Training Evaluation (Advanced)
• Program Management (Advanced to Strategic)
• Instructional Design (Intermediate)
• Learning Management Systems (Intermediate)
• Knowledge Management (Intermediate)
• Quality Monitoring and Evaluation (Advanced)
• Quality Management Tools & Systems (Intermediate to Advanced)
• Data Analytics (Intermediate to Advanced)
• Presentation Skills (Advanced)
• Root Cause Analysis (Advanced)
• MS Office and/or Google Suite (Intermediate to Advanced)
• Excel and/or Google Sheets (Intermediate to Advanced)

Behavioral Skills:

• Coaching & mentoring (Advanced)
• Stakeholder Management (Advanced)
• Team Building & collaboration (Advanced)
• Creativity & Design Thinking (Intermediate to Advanced)
• Performance Management (Advanced)
• Change Management (Intermediate)
• Sense of Urgency & Ownership (Advanced)

Work Experience:

• At least 3 years of experience in Training & Quality Management, preferably in a shared service or BPO organization.
• Strong grasp of the ADDIE model or similar ISD and/or training methodology
• Demonstrated ability to build relationships and effectively connect with stakeholders.
• Experience coaching & mentoring new team members.
• Proven track record of Training and Quality Program Management for programs with over 200 team members.
• Proven ability to solve program level learning challenges.

Educational Background:

• Bachelor's Degree in Business Administration, Organizational Development, Human Resources, or related field; or High School Degree/General Education Diploma and 4 years of relevant experience
• Six Sigma, COPC, CLDP, ISD and/or Coaching certification is an advantage

• Hybrid work setup
• Non-taxable Allowances
• Paid Time Offs
• Annual Corporate Bonus
• HMO and Life Insurance

Role Information: EN

Studio: KWM

Area of Work: Player Engagement

Location: Asia Pacific, Philippines, Pasig

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

Property Conveyancing Manager

Department: Property Transactions Department

Key Organizational Relationships

Reports to: Chief Operations Officer

Supervises: Future Property Conveyancing Paralegals

Role Objective

As a Property Conveyancing Manager at Cosy Hauz, you will be leading the Property Transactions department. You will be responsible for managing a team of Property Conveyancing Paralegals and overseeing all aspects of the property conveyancing process. Your main goal will be to ensure that property transactions are conducted smoothly and efficiently, while maintaining high levels of accuracy and compliance with legal requirements.

Duties and Responsibilities

• Oversee and manage the daily operations of the Property Transactions department
• Supervise a team of Property Conveyancing Paralegals, providing guidance and support
• Review and approve property transaction documents and contracts
• Ensure compliance with legal and regulatory requirements
• Collaborate with external stakeholders such as lawyers, mortgage brokers, and estate agents
• Resolve any issues or disputes that may arise during the conveyancing process
• Monitor and report on the progress of property transactions
• Implement and improve processes and procedures to increase efficiency and accuracy
• Train and develop the skills of the Property Conveyancing Paralegals
• Stay updated on changes in property conveyancing laws and regulations

Requirements

• Proven experience as a Property Conveyancing Manager or similar role
• Strong knowledge of property conveyancing laws and regulations
• Excellent leadership and managerial skills
• Ability to prioritize tasks and meet deadlines
• Attention to detail and high level of accuracy
• Strong communication and negotiation skills
• Ability to work well under pressure
• Proficient in property conveyancing software
• Bachelor's degree in Law or related field preferred

• Proven experience as a Property Conveyancing Manager or similar role
• Strong knowledge of property conveyancing laws and regulations
• Excellent leadership and managerial skills
• Ability to prioritize tasks and meet deadlines
• Attention to detail and high level of accuracy
• Strong communication and negotiation skills
• Proficient in property conveyancing software
• Bachelor's degree in Law or related field preferred

a. SSS, PHILHEATH & PAGIBIG

b. Paid Leaves up to 25 days annually

c. Work Equipment Subsidy

d. HMO Day 1

e. Rewards and Perks

f. Performance Bonus

Passion.io’s goal is to make the world more confident and passionate. We do this by empowering Creators to launch highly impactful mobile apps for a fraction of the cost. We are an international remote team of 50 people, supporting 8,000+ Creators and 700k+ end-users from all over the world.

We have an exciting opportunity for a Customer Success Manager to join our team. If you are an experienced professional with 1 or more years experience interfacing directly with customers and able to use and apply playbooks and health scores to be successful in your current role - we would love to meet you!

What you'll bring to the team

• Technical role experience interfacing directly with customers is essential
• 1+ years’ experience in the role of CSM or similar (customer education, onboarding at SMB or Enterprise level)
• SaaS Direct experience 
• Experience implementing or streamlining processes around CSM support cycle
• User experience with CSM tools (ie. Salesforce, Hubspot, Intercom, Zendesk etc)
• Experience using playbooks and health scores 
• Tenacity and Grit to solve problems and improve quality of support to our key creators
• Customer obsessed mindset
• Upselling/closing skills
• Understanding key moments across the customer lifecycle that matter and how best to proactively engage
• Ability to customize/tailor support experience by segment / use case
• Technical ability *(from support side of product, API’s, Integrations, marketing, copy)
• Organization / planning skills
• Copywriting and Verbal Communication skills 
• Fluent in English

NOTE:  Willingness to work North American time zones is essential!!!!

What you'll be working on

• Managing a portfolio of our premium customers, across the entire lifecycle.
• Further test and improve playbooks, aligning to key moments that matter for time to value, feature adoption, expansion, and renewals.
• Really dig into data to pull actionable insights that help to guide and measure.
• Engage proactively with your clients, ensuring high engagement and activity rate from customers.
• Ensure your customers maintain high health scores, and proactively and creatively engage and solve for those who don’t.
• Collect and share insightful feedback from our customers back into other CS teams, marketing, and product.
• Work closely with other teams on cross-functional projects/OKRs aimed to improve retention.

What we offer you 

Salary: P30,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 05:00 PM AEST)

What are we looking for?

Skills Required:

• 1 year Customer Service Experience
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Excellent verbal and written communication
• Organized and able to meet deadlines
• Proactive attitude towards problem solving
• Ability to meet agreed KPI’s
• Experience in an inbound/outbound call environment

Nice to Have:

• Experience using CRM Software (Zendesk, etc.)
• Experience in FMCG industry
• AU Customer Service Experience

What will you do?

• Ensure all enquiries are handled in a prompt, efficient, courteous manner ensuring a high level of conversion, whilst showing passion about customer service and being empathetic to the needs of clients.
• Display excellent listening skills and sharp attention to detail towards our clients.
• Ensure highly effective communication and customer service skills are displayed to all clients and that all programs and their staff support this level of service.
• Ensure that all forms of enquiries via phone, email, social media, website or other, are handled in a friendly, professional and timely manner to maximize enquiries and support high conversions.
• Support reporting duties in a confidential manner.
• Effectively prioritize tasks according to department requirements or business needs.
• Update relevant documents used to support the Intake team in order to provide the most up to date information to clients and staff.
• Other ad-hoc duties as requested.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Position                           : Product & Client Manager

Holidays                     : US or PH Holidays

Salary Range                        : 1000-2000 USD per month

Working Hours           : South African working hours; 9 am to 5 pm  (to be confirmed with their colleagues/team, this might change)

About the Company

A world-leading web-based platform that brings automation and simplicity to managing your equity or cash-based employee incentive plans.

Main Responsibilities

 

• Be involved with the Client Management and Migration teams to onboard new clients and client information onto the company platform
• Assist clients with incentive scheme related queries and in using the system
• Participate in the development of new and existing features, including feature conception, design and wireframing tasks. Interact with the developers and clients to ensure the features are successfully implemented and signed off between stakeholders.
• Implement and advise on the technical aspects of company's share plan product
• Maintain client relationships and offer new or existing solutions to existing clients
• Understand client needs and collaborate with management, colleagues, and other staff to enhance the product based on new clients or internal requirements
• Create and provide training to clients in using the platform

• 3 – 6 years of experience in Product and Client Management
• Financial background with a relevant Bachelor’s degree
• Strong academic record & technically proficient in finance
• Strong Excel skills are a prerequisite
• Analytical and problem-solving skills
• Excellent communication skills (verbal and written)
• Capable of leading client meetings
• Adept at working in both team environments and alone (self-starter)
• Knows how to prioritize tasks and provide excellent service
• Deadline-driven and can work under pressure

Nice to haves

• Software development knowledge/experience
• CFA, Level 1, 2, or 3
• Computation and Applied Mathematics Degree or Financial Math's Degree or similar

The candidate will manage a myriad of organizational change initiatives for Visa. The candidate will focus on the people side of change, including changes to business processes, systems, tools, and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage of new tools and business processes and minimize resistance to changes. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact Visa’s employees. The candidate will support project teams in integrating change management activities into their project plans and apply a structured methodology while leading change management activities. Responsibilities also include:

• Design, develop, execute and manage organizational change management strategies and plan

• Design, develop, deliver, and manage communications strategies, plans and deliverables to communicate about changes to tools and processes across the CIT organization and Visa

• Evaluate and ensure user readiness

• Conduct impact analysis and change management assessment, including change readiness

• Provide input, document requirements and support the design and delivery of end user training

• Define and measure success metrics and monitor change progress

• Identify, analyze and prepare risk mitigation tactics

• Identify and manage anticipated resistance

• Identify and manage relationships with key stakeholders

• Identify and manage relationships with executive sponsors

• Consult and coach project teams

• Support and engage senior leaders

• Coordinate efforts with other subject matter experts

• Integrate change management activities into project plans

• Track and report issues and action items

• Work with virtual teams located in different time zones and with differing cultures

• Represent the EES team and be a strong, vocal customer/user advocate

• Be a change agent

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Setting up, implementing and managing the local quality management system as well as monitorung its efficiency and effectiveness. Efficiencey and effectivenes are to be understood in terms of conformance with internal and external requirements. Responsible for implementeing SGS Group Quality Management requirements to the local laboratory (-ies). The role requires in depth knowledge of ISO 17025 and its implementation in food testing laboratories.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Bait Stations – Count the bait boxes of the technicians from previous day, check if there are duplicate pictures, missing boxes
• Inbound Call – Assist callers (property manager, tenant or super) for any general concerns (asking where tech is, asking for timeframe, asking when the next service will be). For any scheduling, rescheduling, or service complaint, it must be transferred to the office.
• Technician Calls – Assists technicians to gain access in the building. Other technician concerns must be transferred to the office. For any no access, we must add note on Pestpac regarding what happened.
• Appointment confirmations – Contact the superintendent to confirm the scheduled service 24 hours before. Agents are expected to send emails to management if needed.
• Rescheduling (technician emergency or holiday) – expected to do an outbound call and send an email to management regarding the changes of schedule.
• Scheduling. Call tenants and schedule specific service requested by management. Expected to check the scheduler and the availability of the technicians.

• Excellent communication skills - Oral and written.
• At least 6 months of experience in Customer Service.
• Strong attention to details and accuracy.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Proficiency in Microsoft Excel/Google Sheets.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives