The Customer Account Analyst is responsible in ensuring accurate recording, analyzing, reporting and reconciliation of all trade accounts receivables of PILMICO Foods Corporation/PILMICO Animal Nutrition. The Customer Account Analyst is responsible in managing the customers account from day one (1) account set-up to ordering payment cycle.

1. Ensures timely collection of accounts receivables.
2. Coordinates with customer and Territory Business Managers (TBM) and/or Regional Sales Managers (RSM) on the collection of maturing and/or overdue accounts.
3. Evaluates customer requirements to minimize hold orders and recommends necessary moves.
4. Reviews and reconciles customers' account ledgers.
5. Prepares and records through Debit Note (DN) and Credit Note (CN) all adjustments pertaining to accounts receivables including its proper and necessary supporting documents.
6. Prepares and maintains Accounts Receivable Aging Schedule per TBM to be submitted on a weekly basis.
7. Prepares collection letters for delinquent accounts.
8. Generates and mails monthly Statement of Account to customers.
9. Attends to AR related queries and complaints from customers, TBMs and RSMs.
10. Prepares and submits the Monthly Report.
11. Monitors inventory and usage of accountable forms.
12. Monitors collection of withholding tax certificates.
13. Issues and records in the system Collection Receipts for all collections for the day. Sending of Collection Receipt to the customer.
14. Ensure Cash and Check are deposited timely to the bank for posting.
15. Ensure timely charging of bank facilities.
16. Ensure proper handling of returned checks.
17. Updating the Bank Statement File monitoring, ensure all payment are map accordingly
18. Performs other task as maybe assigned by the immediate superior.

We are looking for a detail-oriented and customer-focused Email Support Specialist to join our team. You will be responsible for managing customer inquiries and providing timely and professional email support. The ideal candidate should have strong communication skills, the ability to multitask, and prior experience using Zendesk or similar customer service platforms.

Duties:

● Attend to customer enquiries through emails (Zendesk) in a timely and accurate manner
● Stay on top of campaigns and promotional releases 
● Communicate customer feedback to internal / external stakeholders to champion new processes to better serve our customers
● Maintain a positive, empathetic, and professional attitude towards customers at all times

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Account Manager Associate - Reporting Specialist

Schedule: Monday to Friday, 9am - 6pm EST ( 10pm-7am PHT)

Salary Range: 800-1500 USD/month (to be assessed and approved by the client based on the candidate’s experience, knowledge, skills, and abilities)

About the Role:

We are seeking a detail-oriented and analytical Account Manager Associate to join our team as a Reporting Specialist. In this role, you will play a crucial part in ensuring accurate and timely reporting by pulling daily & weekly reports from Excel and other data sources. The ideal candidate possesses strong Excel skills, a keen eye for data accuracy, and a proactive approach to problem-solving. Your contributions will directly impact decision-making processes and help drive our business's success.

If you are a driven and detail-oriented individual with a passion for data analysis and reporting, we invite you to apply for the position of Account Manager Associate - Reporting Specialist. Join our team and contribute to the success of our business by providing accurate, insightful, and actionable reports on a daily basis.

Duties and Responsibilities:

• Data Extraction: Utilize advanced Excel techniques to extract and compile relevant data from various sources. 
• Report Generation: Generate daily reports showcasing key metrics, performance indicators, and other relevant data that provide insights into the business's operations, client interactions, and sales activities.
• Data Accuracy: Ensure the accuracy and integrity of all data extracted and reported, performing thorough quality checks and validation procedures to identify and rectify any discrepancies.
• Report Customization: Collaborate with Account Managers and other stakeholders to understand their specific reporting needs and customize daily reports accordingly.
• Data Analysis: Analyze trends and patterns within the reports to identify potential areas for improvement, growth opportunities, and actionable insights.
• Collaboration: Work closely with cross-functional teams, including Account Managers, Data Analysts, and IT, to ensure smooth data flow and reporting processes.

• 2+ years’ experience in Business, Finance, Analytics, or a related field.
• Proficiency in Microsoft Excel
• Must be fluent in English (written & spoken)
• Strong analytical mindset with a keen attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively within a team.
• Problem-solving orientation with a proactive and self-motivated attitude.
• Prior experience in data extraction, analysis, and reporting is a plus.

LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!

Position : Customer Service Representative

Working Hours : Mondays to Fridays 9:00AM-5:00PM PST

Salary Range : 800-1000 USD

About the Company:

Cherry is a modern Americana luxury clothing brand designed and produced in Los Angeles, CA. The brand focuses on creating timeless pieces that are classic yet contemporary, with an emphasis on quality, craftsmanship, and style. Cherry LA offers a wide selection of ready-to-wear clothing for both men and women, from versatile basics to statement pieces. All products are made in the United States.

Duties and Responsibilities:

Customer Communication:

• Respond promptly to customer emails and inquiries received through Instagram, providing accurate and helpful information.
• Address and resolve customer concerns related to shipments and other issues.

Shipment Management and Inventory Organization:

• Oversee the shipment process, ensuring timely and accurate deliveries.
• Organize and maintain inventory levels to meet customer demand.

Customer Concerns and Shipment Issues:

• Act as a point of contact for customers experiencing shipment-related concerns.
• Collaborate with relevant teams to investigate and resolve shipment issues promptly.

Weekly Reports:

• Generate and submit weekly reports summarizing customer inquiries, resolutions, and any notable trends.

Operating Procedures:

• Develop and document operating procedures for the Customer Service department to ensure consistency and efficiency in addressing customer concerns.

Experience:

• 3-5 years of proven experience as a Customer Service Representative in an e-commerce environment.

Technical Skills:

• Proficiency in Google Workspace, specifically Google Sheets.
• Experience with Shopify and Slack is required.
• Nice to have: Familiarity with Zendesk (a big plus).

Communication Skills:

• Excellent written and verbal communication skills.
• Ability to convey information clearly and professionally.

Organization and Attention to Detail:

• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Attention to detail in shipment tracking, inventory management, and customer communication.

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

Our family of businesses:

Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services.

Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our business in Philippines.

Your day-to-day responsibilities will include:

• Ensure monthly Key Performance Index (KPI) and Sales targets are met.
• Respond to and save terminations, pulling any required resources together to achieve retention.
• To monitor, evaluate and ensure that customers receive the stated benefits.
• To be in charge of speed and quality of response to changing customer needs, market conditions and competitor activity is critical to our success.
• Conduct a complete survey by ensuring all pertinent details are clearly stated.
• Sell according to the prescribed pricing as per the price list and discount structure or as approved by the management.
• Ensure that all processes and procedures are complied with, quality standards are met

Do you have what it takes? If you want to be considered for this role you will need:

• Bachelors Degree in any field.
• With at least 1 year work experience in the areas of customer service relationship and/or sales / Tele-sales
• Good communication and interpersonal skills
• Willing to work in Mandaue City

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date:

• HMO (Health Insurance)
• Paternity / Maternity Leave (if applicable)

Benefits after 6 months of continuous work and pass the performance evaluation:

• Annual pay increase
• Group Personal Accident Insurance
• Group Term Life Insurance
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Matrimonial Leave
• Bereavement Leave
• Paid Non working holidays
• 13th Month Pay & other Statutory benefits
• Rice Benefits

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

***LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES***
We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Success Specialist

Salary: 800-1200 USD/month (depends on skills and years of experience)

Working Hours: 8 hour workday M-F with at least 4 hour daily overlap with EST. Schedules ranging from a 5:00am EST start time to a 1:00pm EST start time (e.g. schedule could be 5:00pm - 1:00am PH time, or 1:00am - 9:00am PH time, etc.)

Holiday: US holidays

About the Company:

Our client, a new media company focused on the future of journalism and online storytelling, is seeking a Customer Success Specialist. You’ll collaborate with account management and newsroom teams to provide excellent service to external customers, ensuring on-time product delivery and prompt issue resolution. You'll also contribute to improving customer support processes.

Responsibilities:

• Provide exceptional customer support, responding promptly and professionally to customers through various communication channels.
• Follow up with customers and internal teams to ensure timely submissions and resolution of issues.
• Monitor customer statuses for on-time deliveries.
• Create client-facing materials and presentations.
• Update internal trackers for accurate records.
• Escalate client issues or questions to appropriate teams.
• Maintain customer interaction records and perform data entry tasks.
• Identify opportunities for improving workflow for enhancing the client experience.
• Assist with special projects and other duties as assigned.

• Excellent client relationship skills with 2+ years of experience in a customer support or similar role
• Experience with online media or related industries is a plus
• Fluent spoken and written English
• Effective problem-solving abilities
• Ability to multitask in a fast-paced environment
• Highly organized with excellent attention to detail
• Quick learner for new software
• Comfortable with remote work and having a flexible schedule
• Team player while also able to work independently
• Specific Technical Skills or Software Knowledge Needed:
• Proficient in Microsoft Office and Google Suite.
• Prior experience working in project management tools such as ClickUp.
• Familiarity with communication methods such as Gmail, Slack and Zoom.
• Experience working in CRM systems such as Hubspot or Salesforce is a plus.

• US holidays off
• PTO/vacation (10 days per year)
• Paid sick leaves (5 days per year)

About the Company:

The company's vision is to be the region’s most professional provider of residential and commercial exterior maintenance and property preservation services. Our focus is to provide consistent delivery of quality workmanship and customer service to homeowners, facility owners, and property management organizations.

The company offers a total-care approach to handle the seasonal projects around your home or facility. This approach helps to reduce costs for our customers by providing bundled services for convenient, worry-free maintenance. Our company promises to provide quality workmanship, excellent service and 100% satisfaction.

The Role:

This role is crucial in managing the entire customer journey, from handling initial online estimate requests to scheduling appointments, liaising with sales representatives, and handling messages from customers. 

The ideal candidate will be responsible for optimizing the efficiency of sales routes, managing customer communications, assisting in payment collections, and maintaining detailed records in the CRM system.

Key Responsibilities:

• Online Estimate Management: Handle and organize requests for estimates submitted via email or web forms.
• Appointment Scheduling: Book appointments with customers in the CRM system and assign them to sales representatives.
• Route Optimization for Sales Reps: Plan and manage the most efficient routes for sales representatives based on customer meeting times.
• Payment Collection Support: Help in the process of collecting payments from customers.
• Voicemail Handling: Listen to customer voicemails, book requests or summarize and forward to relevant parties.
• CRM Maintenance: Update and maintain customer contact details, notes, and sales records in the CRM system
  
  

Qualifications:

• At least 3 years of solid sales experience and/or customer service. (Background in construction or home service industry is a plus)
• Has excellent communication skills
• Strong communication skills via phone and email
• Proven creative problem-solving approach and strong analytical skills
• Experience using CRMs like Salesforce and/or Hubspot (Titan is a plus)
• Proficient in Microsoft Tools and Google Suite

Working Schedule: Mondays to Fridays; 7:00 AM - 3:00 PM EST

Salary Range: $900 to $1,500/month

Who We're Looking For

We're on the hunt for a creative and dynamic Social Media Manager with a passion for digital storytelling and an eye for engaging content. You're a savvy communicator who understands the power of social media in shaping brand narratives and audience engagement. You're adept at juggling various social media platforms while maintaining brand consistency and voice. As our Social Media Manager, you'll work closely with our head of departments and the leadership team.

What You'll Do

• Content Creation and Strategy: Develop and implement innovative social media strategies to increase brand awareness and engagement. Craft compelling content for various social media platforms.
• Posting Schedule Management: Manage the social media content calendar to ensure a consistent flow of high-quality content across all platforms, aligning posts with overall marketing strategy and key dates.
• Analytics and Reporting: Monitor, analyze, and report on social media performance metrics. Use insights to refine strategies and content.
• Collaboration and Coordination: Work collaboratively with the department heads to ensure cohesive messaging and campaign alignment.
• Trend Monitoring: Stay up-to-date with the latest social media trends and best practices, adapting strategies accordingly.

What You'll Bring

• 3+ years of experience in social media management or a related field.
• Strong proficiency in social media platforms (Twitter, Instagram, LinkedIn, TikTok, etc.) and management tools.
• Experience with social media analytics and reporting.
• Excellent writing, editing, and communication skills.
• Ability to develop creative, engaging, and original content.
• Strong organizational and time-management skills with the ability to handle multiple projects simultaneously.
• Familiarity with graphic design principles and tools (e.g., Adobe Creative Suite) is a plus.
• A proactive mindset, with the ability to anticipate trends and adapt strategies quickly.

*To ensure a standardized review process, we kindly request that you upload your resume in English.*

What You'll Get

• You'll work with a dynamic team in a creative and fast-paced environment.
• You'll get a great salary and time off.
• You'll get to work remotely from wherever you want! (As long as it has reliable WiFi and hopefully a comfortable place for you to work)
• You’ll work in a challenging yet rewarding environment where your creativity and strategic thinking will drive real impact.

Hi! We’re Smartsourcing, looking for Finance Customer Support who can work with us full-time and on-site!

Earn up to 26K!

Where?

Be a part of the Smartsourcing crew

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE AGENT to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of WORK EXPERIENCE in the same role
• Experience in a Sales Account is a plus
• Good written and verbal English communication skills
• Amenable to work ONSITE in Mandaluyong
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Customer Service Representative, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

Your day could see you:

·         Working through customer emails – responding to queries

·         Answering customer live chats regarding the same queries and requirements as done in the emails

·         Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.

·         Understanding all the business and products’ aspects to provide proficient support.

·         Handling all requests with due skill and care.

·         Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

·         Promoting and demonstrating Acquire’s values internally and externally.

A BIT ABOUT YOU

·         Excellent in customer service.

·         With excellent English communication, listening and organizational skills.

·         With a high-level of PC competence, typing skills and accuracy.

·         A CSAT champion/top performer.

·         With a knack for multi-tasking.

·         Able to solve problems and work under minimal supervision.

·         Adept in learning new workflows and task

WHAT SUCCESS LOOKS LIKE

·         High customer satisfaction and efficiency rating.

·         Excellent feedback from customers.

·         Achievement of KPIs.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·         Collaboration: Brilliant jerks can be brilliant elsewhere.

·         Impact: Do, get it done, create impact.

·         Passion: Be positive, bring passion and energy.

·         Transparency:

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Customer Service Representative, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

Your day could see you:

·         Working through customer emails – responding to queries

·         Answering customer live chats regarding the same queries and requirements as done in the emails

·         Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.

·         Understanding all the business and products’ aspects to provide proficient support.

·         Handling all requests with due skill and care.

·         Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

·         Promoting and demonstrating Acquire’s values internally and externally.

A BIT ABOUT YOU
·         Excellent in customer service.

·         With excellent English communication, listening and organizational skills.

·         With a high-level of PC competence, typing skills and accuracy.

·         A CSAT champion/top performer.

·         With a knack for multi-tasking.

·         Able to solve problems and work under minimal supervision.

·         Adept in learning new workflows and task

WHAT SUCCESS LOOKS LIKE
·         High customer satisfaction and efficiency rating.

·         Excellent feedback from customers.

·         Achievement of KPIs.

WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·         Collaboration: Brilliant jerks can be brilliant elsewhere.

·         Impact: Do, get it done, create impact.

·         Passion: Be positive, bring passion and energy.

·         Transparency: A transparent team can help each with other.

A transparent team can help each with other.

Join the A-Team and experience the A-Life!

Angkas’ mission is to eradicate poverty in the Philippines by providing opportunities for its bikers to create a source of livelihood that impacts their family and their communities. 

As the Product Manager for Angkas Customer App, you will play a pivotal role in shaping and enhancing the user experience for our mobile application. You will lead cross-functional teams to deliver features and improvements that align with our business objectives, always keeping the customer at the forefront. This role requires a unique blend of strategic thinking, technical acumen, and a passion for creating user-centric solutions.

• Develop a deep understanding of the needs, preferences, and pain points of Angkas Customers
• Champion a customer-first approach in all product decisions and ensure that user feedback is incorporated into the product roadmap.
• Utilize data analytics, user feedback, and market research to drive informed decision-making processes.
• Establish key performance indicators (KPIs) and regularly analyze product performance, iterating on features to optimize user engagement and satisfaction.
• Work closely with design, engineering, marketing, and operations teams to ensure a unified product vision and seamless execution.
• Foster a collaborative environment that encourages open communication and knowledge sharing across departments.
• Develop and maintain a product roadmap that aligns with business goals and enhances the overall customer experience.
• Prioritize features based on their potential impact on user satisfaction and business value.

• Bachelors of any 4-year course. Preferably Information Technology, Management Engineering, Marketing but not required 
• Minimum of 4 years of SOLID Product Management Experience 
• Familiarity with the transportation or on-demand services industry is advantageous.
• Mobile App Development Knowledge
• UI/UX Understanding
• Data Analysis and Interpretation
• Knowledge of how mobile apps interact with backend servers through APIs

Job Title

Job Description Summary

Job Description

The Assistant Project Manager's key role include the following:

• Work with project team and create a detailed work plan which identifies and sequences the activities and resources needed to successfully complete the project
• Prepare Project Schedule, Project Execution Plan
• Procurement management, including coordination for various trades including preparation of Request for Proposals, Review of Bids, Recommendation, Contracts Review and Awarding of Successful Bidders
• Execute the project according to the project plan
• Develop records to document project activities
• Set up files to ensure that all project information is appropriately documented and secure •    Monitor the progress of the project and make adjustment as necessary to ensure the successful completion of the project
• Establish a communication schedule to update stakeholders on the progress of the project
• Ensure standards and requirements are met through conducting quality assurance tests •    Ensure that the project deliverables are on time, within budget and at the required level of quality
• Site Coordination, Monitoring, and Supervision- ensuring all works are done as per schedule and within the budget
• Monitor cash flow projections and report actual cash flow and variance
• Prepare reports and supporting documentation
• Analyze risks and opportunities.

QUALIFICATIONS:

• Bachelor’s Degree in Engineering (Civil, Mechanical, or Electrical) , Architecture or equivalent. 
• At least 3-5 year(s) of working experience in the related field, preferably with experience on Commercial Interior Fit Outs/Warehouse/Industrial projects
• Multi-discipline background and experience in Planning, Management, Technical & Contractual skills
• Strong team player with good interpersonal and time management skills
• Critical mind, able to make effective decisions quickly and strong problem-solving skills
• Excellent in both written and verbal communication
• Result driven mentality with strong ability to meet deadlines
• Growth mindset, doesn’t shy away from new challenges
• Good work ethics and able to perform well under pressure   
• Dynamic and comfortable to work in a fast-paced environment

LOOKING FOR FILIPINO TALENTS RESIDING IN THE PHILIPPINES

Position                                            : Social Media Manager

Work Hours                                    : Flexible

Holidays                                           : TBC

Pay Range                                       : $700 USD per month

Company/Client Overview:

Our client in the US is an entertainment data company that builds products that provide data to businesses on celebrities and influencers. Its specialties include SEO, Social Media Marketing, Web Design, Mobile Marketing, and Viral Marketing.

We're seeking an experienced and passionate Social Media Manager to spearhead our digital content creation for platforms including TikTok, Instagram, and Twitter. If you have a knack for turning trending news stories into captivating short videos and have a proven track record of creating viral content, then we want you! We are specifically looking for an expert in making IG Reels and TikTok’s that use b-roll and voiceovers to tell a story and make them go viral.

Key duties/responsibilities: 

1. Content Creation & Management: Design, create, and manage high-quality content tailored to each platform's unique audience.

2. Video Production: Develop engaging short videos for social media platforms, utilizing voiceovers, B-roll, and other creative assets to maximize viewer engagement.

3. Content Calendar: Strategize and manage a consistent publishing schedule ensuring relevant content is timely and topical.

4. Engage with the Latest Trends: Stay updated with the latest social media trends and adapt content strategies accordingly.

5. Optimize for Virality: Leverage insights and analytics to understand what makes content shareable and implement strategies to increase virality.

6. Community Engagement: Respond to comments, engage with our community, and build a loyal follower base.

7. Collaborate: Work closely with CEO and research team to align social media content with broader company initiatives

·       Proven track record of creating viral content and growing social media audiences.

·       Expertise in video creation, including but not limited to scripting, shooting, and editing.

·       Strong understanding of social media analytics and the ability to adjust strategies based on data-driven insights.

·       Ability to stay updated with industry trends and the changing dynamics of social media platforms.

·       Excellent verbal and written communication skills.

·       A creative mind with a passion for storytelling.

TBC

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Service Representative

Work Hours: Monday to Friday, 9:30 AM to 5:30 PM EST | 10:30 PM to 6:30 AM Philippine Standard Time

Holidays: US holidays

Pay Range: $1,000-$1,500 per month (depending on qualifications and skills)

Responsibilities:

• Review and respond to conversations in the app CRM solution HubSpot.
• You care a lot about education and spending time making sure a customer feels heard and understood, while also teaching them how to use the app.
• Build customer loyalty and satisfaction, through onboarding, product adoption, retention and growth.
• Drive platform adoption by ensuring the user has the correct understanding and knowledge of the platform and financial parameters.
• Own and manage the customer success playbook, including general product knowledge, general financial industry knowledge/terminology, stock market and banking holidays, branding and language guidelines, etc.
• Manage and report on the overall health of the client relationship to internal stakeholders.
• Work with Marketing to craft responses to commonly asked questions, including maintaining the FAQ section on the website, bot responses, in person customer care responses, and customer educational materials.
• Use your knowledge of customer needs to help build out the product roadmap.
• Maintain metrics to understand customer happiness, including NPS, customer service conversation ratings, first response times, time to close customer conversations, etc.
• Create Customer Success Plans (CSP) that set the tone for the relationship and measure goals over time.
• Must be confident and possess solid communication, listening, and interpersonal skills.
• Team player who identifies closely with, and is passionately committed to, the achievement of our overall mission.
• Excellent writer and communicator.
• Ability to thrive in a fast-paced environment and handle a diverse workload.
• You are timely and respond to emails quickly.
• You are able to communicate at the time needed any issues to the rest of the team about problems currently happening in the app.

Bonus Points:

• Experience in a highly regulated industry, such as finance, insurance, or health care.
• Have previously started your own company, blog, or side hustle.

•  5+ years of experience in consumer-focused customer experience.

• Experience using customer service automation tools, including HubSpot and ReTool.
• Experience using critical thinking and problem solving to deliver the best possible outcomes to customers.
• A curious mind, advanced critical thinking abilities, and sound judgment with a risk mitigation mindset.

LOOKING FOR FILIPINO CANDIDATES BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Support Specialist

Working Hours: Work hours can be flexible; just make sure to respond to customer queries within 24 hours

Holidays: TBD

Salary: USD 1,000/month

About the Company:
As a lifestyle brand, we specialize in creating unique apparel and accessories that draw inspiration from heritage. Our primary aim is to establish a genuine connection with sports enthusiasts by offering a diverse range of products that pay homage to different facets of sports culture. This encompasses iconic moments, teams, athletes, personalities, as well as influential movies and art that have significantly shaped the sports scene.

Key Responsibilities:
• Customer Service
• Reporting (Excel skills needed)
• Miscellaneous admin tasks

In this role, strong English communication skills is a must.

MedCore Solution, Bizforce's medical division, is seeking a skilled WFH Medical Accounts Receivable Specialist/Medical Biller who is proficient in AthenaHealth to join our team. As a US Medical AR Specialist, you will manage accounts receivables, coordinate with insurance companies and healthcare providers, handle denied claims, and ensure timely reimbursement of medical expenses. The successful candidate will work from home on a permanent basis and will have the opportunity to work with a dynamic team in a fast-paced environment. BizForce & MedCore Solutions allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world.

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing. Upon your request our team of certified coders, can perform a detailed billing analysis to determine if you are receiving the maximum amount of revenue while conforming to CMS guidelines. Ask how MCS can streamline your hospital or practice making healthcare administration simple, effective, and affordable. We pride ourselves on giving you the best solutions tailored to your practice’s specific needs, so you can focus on your patients and revenue producing activities.

Responsibilities

• Manage accounts receivables and keep up-to-date records
• Coordinate with healthcare providers and insurance companies for claim submission and follow-up
• Generate revenue by making payment arrangements, collecting accounts and monitoring and pursuing delinquent accounts
• Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments and following up with patients when payment lapses occur
• Maintain Medicare bad-debt cost report
• Secure outstanding balance payments for care of employees
• Verify insurance eligibility for patients and ensure timely payment
• Handle denied claims and appeal if necessary
• Reconcile payments and post to patients' accounts
• Maintain compliance with HIPAA regulations
• Handle patient inquiries regarding their accounts

• At least 3 years of experience as US Medical AR Specialist
• Knowledge of medical billing and coding practices
• Strong understanding of healthcare billing process
• Familiarity with healthcare insurance plans and related policies
• Experience with HIPAA regulations
• Excellent communication and customer service skills
• Strong attention to detail
• Strong computer skills and experience with medical billing software.
• Amenable to work in any US time zones (graveyard shift)
• Has experience in using AthenaHealth EMR/EHR

Key Results

• Reduce coding and billing error rate
• Achieve the target collections goals set and collections status report
• Reduced number of denials and complaints
• Achieve an accuracy rate of 99%
• Utilization of billing and coding software programs

System Requirements

• Own Desktop/Laptop
• Computer Processor: Intel I3/AMD Ryzen 3/MAC Intel I5

• RAM: At least 4GB of RAM (8GB is recommended) with sufficient hard disk space available
• Internet Connectivity: At least 20-25 Mbps and up wired Internet Connection
• Back-up Connections & Power Supply: USB sticks, hotspots, signal-based & wireless connections only for back-up

Other details:

Start Date: TBD

Schedule: 8 hours/day Monday-Friday; 40 hours/week

Days Off: Saturday & Sunday

Time zone: TBD (US work hours)

Duration: Full-time Steady state

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

• Develop, test and deploy payment gateway applications and modules using LAMP stack (Linux, Apache, MySQL, and PHP) technologies
• Integrate payment channels such as credit/debit cards, Google Pay, Apple Pay, and others payment gateway
• Design and implement APIs for payment processing and ensure proper documentation and maintenance of the APIs
• Collaborate with cross-functional teams to understand business requirements and provide technical solutions that meet those requirements
• Work with third-party vendors and service providers to ensure seamless integration of payment systems
• Troubleshoot and resolve issues related to payment processing, including transaction failures, chargebacks, and refunds
• Develop and implement security protocols to ensure the safe and secure processing of payments and protect sensitive data
• Mentor and provide technical guidance to junior developers
• Continuously updating knowledge of new technologies and industry trends to ensure the software applications are up-to-date and competitive
• Other duties as assigned

Pre-Requisites :

• Bachelor's degree in Computer Science or a related field
• 5+ years of experience in software development, with a focus on LAMP stack (Linux, Apache, MySQL, and PHP)
• Extensive experience in developing web applications using the LAMP stack (Linux, Apache, MySQL, and PHP) and related technologies such as HTML, CSS, JavaScript, and jQuery
• Strong understanding of software development best practices and design patterns
• Experience with Agile development methodologies
• Experience with Laravel framework
• Experience with Git development tool
• Excellent communication skills and ability to collaborate with cross-functional teams
• Ability to create project timelines, estimate project tasks and resources, and track progress
• Ability to troubleshoot and debug complex software applications
• Strong analytical skills and ability to break down problems and find solutions

Preferred:

• Familiarity with CI/CD pipelines and DevOps principles
• Experience with PCI DSS compliance and security protocols
• Experience with Docker container
• Familiarity with AWS or other cloud-based infrastructure
• Knowledge of other programming languages such as Python, .NET, NodeJS, or Java
• In-depth knowledge of payment gateway APIs and payment channels
• Proven track record of developing and deploying complex payment gateway systems

Are you game?

Position Summary:

Provide leadership and direction through effective communication to all customer service personnel including co-supervisors and management within the supported team/s and department.  Support specific escalated customer service activities providing sales growth opportunities for lines of businesses as assigned.

Major Responsibilities

I              Bay Management

• Meets and exceeds key performance indicators set by the business.
• Leads, drive and motivate the team for continuous improvements towards achievement of set goals
• Monitors team performance daily.
• Analyze stats trends and formulate/implement action plans to ensure continuous improvement
• Adheres to business workflows set by the division
• Assists and supports subordinates towards first call resolution by providing real time solution
• Communicates key imperatives and team’s strategies during pre-shifts
• Creates daily and /or weekly goals directly related to the business’ mission and vision
• Sets team and individual goals that compliment overall strategy

II     Monitoring, Coaching & Mentoring

•     Conducts documented monitoring sessions with feedback provided to the subordinate.

•     Provides individual development plans highlighting specific improvement plans

•     Provides direction & sound advice to the team members (mentor role)

•     Identifies team issues and provide sound advise based on good judgment

•     Develops and train team’s logical problem-solving skills.

•     Relays important updates to subordinates

•     Develops own resources and utilizes creative resolutions to resolve problems

•     Flags up personal training requirements to Customer Service Manager.

•     Conducts Quality Monitoring for recorded and real time calls /emails/chat and provides feedback to CSRs

•     Calibration with Learning and Development Team, Customer Service Manager and tenured CSRs in monitoring calls/emails/chat for quality assurance.

•     Supports Training Team in all aspects of advanced product and process trainings of Customer Service Department. 

III    Ensure (by inspection) day to day business practices are incorporated

•     Respond timely and accurately to escalations of the subordinates.

•     Verifies problem and validates escalation prior to further escalation

•     Escalates problem only when necessary and aid towards resolution

•     Maintains a line of communication with the identified escalation points

•     Adheres to Regal defined processes & procedures

•     Makes decisions on how to address and resolve customer situations

•     Works directly with POCs from different departments to support both internal and external demands

•     Assists in the development of product and process training modules under the direction of management.

•     Delivers product and process trainings to new hires, peers and other internal personnel.   

IV   Timely completion of administrative tasks

•     Provides Customer Service Manager with daily update of headcount and absence.

•     Maintains acceptable levels for granting vacation and holidays.

•     Efficiently manage activities and utilization of the team

•     Adheres closely to daily schedules while other assigned tasks are executed on time

•     Prepares reporting requirements to immediate supervisor and client.

•     Coordinates with various functional groups for team requirements

•     Assists in interviews (Phone screen, on-site) and departmental personnel attendance for customer service staff

V     Maintain positive work environment

•     Allocates ample time on the floor coaching, monitoring and mentoring subordinates.

•     Effectively and consistently administrates all HR policies and practices

•     Promotes consistent and fair administrations of open communication lines

•     Conducts weekly continuous improvement meetings with the team with updates on performance barriers and recognition of improvement areas.

•     Delivers and maintains consistent expectations to all team members.

VI   Maintain 2-Way communication both up and down the chain of command

•     Establishes and maintain daily dialogue with Customer Service Manager and subordinates.

•     Provides Customer Service Manager with status update on projects and programs

•     Conducts pertinent and timely pre-shifts with the team.

•     Handling everyday crisis (support tools/ERPs/Telecoms downtime or any operational issues).

 VII Performs subordinate functions and responsibilities when needed

• Processes all customer orders though phone, fax and email.
• Provides price and availability information to standard items.
• Processes requests for special items (MTO), reworks and brand authorization for specific orders.
• Product Information Support: Offers alternative/suggestive selling and product interchanges and provides basic catalog information to CSR’s, and customers.
• Processes claims and return goods authorization (RGA ) after analysis of customer inquiry.
• Coordinates with PTS US escalation points on expedites, technical assistance, pricing information, e-business, product samples, account set-up and sales.
• Process all requests for order maintenance on cancellations, delays, accelerations and quantity changes.
• Manage, review, and maintenance all open backorders on a regular basis to ensure proper release and shipment based on specific customer instruction.
• Coordinate the order’s release, invoice by date, picking, billing and shipping of orders with credit and collections team, distribution and logistics team for standard, reworked or modified products in conjunction with the customer’s requested date, distribution workload and availability of goods.
• Protect PTS accountability by ensuring distributors, orders and shipments are trade-compliant based on ITC guidelines.
• Maintains and updates all records of customer profile information at Oracle CRM or any central repository.
• Participate in sales-driven projects and team initiatives.
• Provide value-added services to customers and sales team.
• Performs initiatives on team needs to help improve oneself and the team.

Required Education / Experience / Skills:

• 4 Year College Degree
• Advanced customer service experience
• Experience in Regal Customer Service operations is preferred
• PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions
• Understanding – ability to clearly communicate product terminology, features and functionality

• Displays the following:

• Leadership qualities and skills- Good people skills, able to handle difficult situations with customers as well as maintain cooperative relationships with all departments within the organization
• Negotiation and Analytical skills
• Knowledge of policy and procedures of the company
• Demonstrate strong problem-solving and troubleshooting skills
• Determine best way to meet the needs of the business and customers
• Has the initiative to improve people, process and procedures

• Strong and professional written and oral communication skills required
• Works well with high volumes, prioritizing and multitasking
• Works under minimal supervision

Travel:  Not Required

Language: English

About Regal Rexnord

Regal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.2B company with 36,000 associates globally.

You may not know it, but Regal Rexnord impacts your life every day. The company’s products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.

Regal Rexnord’s business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company’s commitment to sustainability.  The company’s industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company’s strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.

*This position is for all candidates located ONLY in the Philippines*

Start Date: ASAP

Required language: English.

We seek a skilled Remote Project Manager to oversee and coordinate all aspects of our new venture. This role involves working closely with our in-house teams, including Sales Account Managers, Operations Managers, and Marketing Managers, to ensure the successful setup and ongoing management of our operations. The Project Manager will be pivotal in tracking progress, identifying challenges, and ensuring milestones are met within set timeframes.

Responsibilities:

Project Planning and Execution

• Coordinate with the Internal team to align project timelines, milestones, and resources needed

Tracking and Reporting

• Monitor Project progress, ensuring adherence to timelines and budgets
• Provide Regular updates to the VP of Strategic Business Development and other stakeholders

Team Coordination

• Facilitate communication and collaboration among in-house teams
• Address operational, staffing and marketing aspects of the project

Problem Solving

• Identifying potential issues and proactively developing contingency plans
• Implement solutions to address challenges and maintain project momentum

Quality Assurance

• Ensure all project deliverables meet quality standards and client expectations

Stakeholder Management

• Engage with key stakeholders to gather feedback and incorporate in into project strategy

• Preferred but not required Bachelor’s degree in Business Management, Project Management, or related field.
• Proven experience in project management, preferably in a remote or virtual staff setting.
• Strong understanding of the healthcare industry, particularly in relation to medical service providers.
• Excellent communication skills in English.
• Proficient in project management software and tools.
• Willing to work on Pacific Standard Time (8:00 AM – 5:00 PM California Time.
• Own a Laptop or Desktop (8GB RAM, core 5 above) with an internet connection of at least 10mbps

Position: Quote Coordinator & Construction Project Manager

Work Hours (Client): Mondays to Fridays 8am - 5pm Eastern Time

Work Hours (MNL): Mondays to Fridays 9PM to 6AM PHT

Pay Range: Upto - $2000/month

Duties and Responsibilities:

• Analyzing blueprints to estimate landscaping and construction projects accurately.
• Seeking team approval before proceeding.
• Monitoring Key Performance Indicators (KPIs) to ensure adherence to budgets.
• Generating comprehensive reports.
• Project estimation to maintain organizational efficiency.
• Proficiency in construction principles is essential for this role.

• Minimum 3 years experience 
• Above average to excellent; minor accent is acceptable
• Tools: Builder Trends (big plus) or any other project management tools, Outlook, Slack, Office 365, Vector Works (big plus)
• Great communicator, experience with construction, reads prints, great if they know how to use Vector Works

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Build and maintain strong relationships with clients
• Understand clients' business objectives and provide support to achieve their goals
• Work with internal teams to develop and deliver on client campaigns
• Conduct regular check-ins and provide status updates to clients
• Measure, analyze, and report on the success of campaigns to clients
• Identify opportunities for growth and work with clients to develop new projects
• Resolve client issues in a timely and effective manner

• Bachelor's degree in Marketing, Communications, Business, or a related field
• At least 3 years of experience in client success or account management
• Excellent communication and interpersonal skills
• Strong organizational skills and ability to multitask
• Knowledge of marketing strategies and tactics
• Ability to work independently and as part of a team

• Strong problem-solving and decision-making skills

• Experience in using HubSpot or any related CRM tools

DISCLAIMER: This job posting is intended for the active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Oversee the company's IT systems, including hardware, software, and networks.
• Ensure the reliability, security, and efficiency of all IT systems.
• Manage technology projects from conception to completion.
• Develop and enforce IT policies and procedures.
• Analyze the needs of the company's different departments for IT support.
• Collaborate with other departments to identify opportunities for IT-based solutions.
• Stay up-to-date with the latest trends and technologies in the IT field.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of experience in technology or IT risk management; experience in a supervisory capacity is a plus but not required.
• Strong knowledge of firewalls, endpoint security, mobility management, vulnerability scanning, and network and system security protocols.
• Experience with cloud-based solutions (e.g. AWS, Azure, Google Cloud), project management tools, and methodologies.
• Proficient in programming languages (e.g. Python, Java, C).
• Excellent communication and problem-solving skills.

We are looking for Customer Service Associates to join our team. No previous experience is needed, as we provide comprehensive training. As a Customer Service Associate, you will be responsible for addressing customer inquiries, providing information about products and services, and resolving customer issues and complaints. You will also handle order processing and assist with sales support.