Customer Service Representative (AU Client)
11 months ago
Escape the ordinary and start your career journey with us. Are you looking to advance your career? Embark on a fulfilling and engaging career with BS..
- Escape the ordinary and start your career journey with us.
- Are you looking to advance your career?
- Embark on a fulfilling and engaging career with BSA Solutions Inc.
This is a full-time, permanent, day-shift, office-based in Cebu City.
About BSA Solutions
We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a work environment that's satisfying, one where you'll look forward to coming to everyday. A place where the best and brightest minds meet to build a community of successful companies.
About the Role
We are looking for an associate to take on a Customer Service Representative role for our client, an established landscaping company in Melbourne, Australia. Your primary role will be taking bookings from clients and scheduling the landscapers to meet the clients and deliver the right service.
What is expected of you:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times;
- Responding promptly to customer inquiries and acknowledging and resolving customer complaints;
- Communicating with customers through various channels – mobile chat, email and voice;
- Understanding the services and terms offered to answer questions accurately;
- Managing records of clients and landscapers interactions, transactions, comments, and complaints;
- Communicating and coordinating with colleagues in Australia; and
- Providing feedback on the efficiency of the customer service process.
- Experience in customer service for at least 2 years;
- Excellent English speaking skills and highly organised;
- Experience in working for an Australian companies is preferred but not essential;
- Excellent data entry and data management skills;
- Proficient in using Microsoft Office - Word and Excel;
- Have experience in CRM system, Service M8 or similar appointment scheduling software.
BSA Solutions, Inc. offers:
- Clear career progression and leadership opportunities based on merits;
- Amazing, close-knit, and collaborative team;
- comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law;
- comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance, maternity benefit, and outpatient prescription medicine;
- regular progress checks and continuous coaching and mentoring to help you map out your development plan;
- broad selection of exciting and engaging social events to embrace as a vibrant BSA community;
- psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
- frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law.
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