NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realizing the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees. 

This role will be responsible for delighting clients around Asia through delivering retail measurement insights and analysis and will be situated in our Manila, Philippines office. The work will primarily be supporting the Singapore market.  

Responsibilities  

• Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia  
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership  
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients  
• Working closely with the Consulting Lead and Customer Service to transform the customer experience  
• Consulting clients to optimize the use of NielsenIQ Essentials  
• Developing and delivering business solutions for client performance tracking  

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ.  

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

*We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your application.

Position: Customer Service Agent

Working Hours: Flexible, 3 hours of overlap with 9am-5pm Eastern Time

Holidays: TBD

Monthly Salary: up to USD 2,000/month

About the Company:

The company thrives on hands-on experience, crafting and selling its own products using the same methods employed to assist clients. Leveraging their real-world expertise, they can provide clients with advice that sets them apart from other studios.

They do direct sales to customers through ecommerce stores. (They have an onsite customer support person in US)

About the Role:

A Customer Success Agent for a company that creates beautiful marketing assets for known brands/ businesses.

Responsibilities:

• Will do direct sales to customers through ecommerce stores. (They have an onsite customer support person in PH)
• Handle 95% of the customer support
• Everything is email chat support
• The company provides lots of rough templates for 90% of situations
• Must have enough agency to customize emails to tailor-fit responses to unique situations

Requirements:

• Must have at least of 2-3 years of relevant experience
• Must have enough agency to customize emails to tailor-fit responses to unique situations
• Must have a customer-oriented attitude
• Good English communication and written skills
• Experience with sales is a plus

LOOKING FOR FILIPINO CANDIDATES

Position : Customer Support Representative

Work Hours (Client) : 9 am to 6 pm, EST, M-F

Work Hours (MNL) : 9 pm to 6 am, EST, M-F

Holidays :       TBD

Pay Range : $800-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

Company is a content creation and education company in the finance, credit card, and investing space. Founded in 2021, the company has a devoted following of 1.5+ million subscribers and works with a variety of brand partners.

We believe in investing in our people, recognizing their hard work, and rewarding their growth and loyalty. We are dedicated to creating a supportive and rewarding work environment where every team member feels valued and motivated.

Joining the company means being part of a forward-thinking company that values innovation, commitment, and the contribution of each team member. We're excited to see how you can help us grow, and we're equally excited to help you grow with us.

Duties and Responsibilities:

• This role will be responsible for support ticket management on Discord and help customers with their memberships.
• They'll need to be organized and be able to quickly read through a ticket and understand the customer issue.
• They'll be managing multiple tickets/emails per day all at once.
• Processing refunds
• Looking into member accounts to resolve issues/inquiries, etc.

Minimum Requirements:

• At least 2-5 years of related Customer Service experience
• Experience using Discord is a huge plus. (Discord moderation, etc.)
• Experience with Whop.com is advantageous but not required (training will be provided)
• Excellent oral & written communication skills (English language)
• Excellent customer relationship skills
• Ability to multi-task

Turnitin is seeking a highly detail-oriented Professional Services Associate. This person will report to the Sr. Manager, Customer Enablement. The Professional Services Associate will be proficient processing data entry tasks within ExamSoft tools, and assisting with customer onboarding data entry and organization. This role is based in North America and requires working North America hours.

Key Responsibilities and Outputs:

• Partner closely with the Customer Enablement Team to complete data entry deliverables and tasks aligning with project timelines and objectives.
• Import and create Partner Content within licensure portal(s) to ensure accuracy and completeness.
• Perform quality assurance (QA) and testing on all Partner-provided content to uphold data integrity standards.
• Safeguard sensitive data and information during all phases of data entry and content management.

This role will lead a small delivery team to ensure prompt delivery of service to the responsible clients and make sure the quality of the data insight that we deliver to clients, by proposing optimal analytical solutions with actionable business insight, based on a deep understanding of client needs and robust analytical expertise across various NielsenIQ solutions. 

Client Servicing 

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with client’s senior management  
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market. 
• Address client business needs, diagnosing business issues and agreeing solutions that fully supporting clients’ objectives in order to deliver high growth for  NielsenIQ business while meeting the company's quality standards. 
• Liaise with other client service associates from RMS, CPS and RV team as well as other internal stakeholders to ensure alignment on strategies and message for each client. 
• Ensure all client projects deliver high value to clients with a demonstrated return on investment. 
• Build and maintain ongoing relationships with the identified key persons within the client organization 
• Assist in ensuring adherence to the approved company policies on business conduct/ethics when servicing clients. 

People Management 

• Establish high standards of performance and hold associates firmly accountable for meeting with those standards. 
• Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards 
• Act as coach, guide and mentor to employees and prepare succession plan for the team  
• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage  
• Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation 
• Address professional development goals and needs of direct reports 
• Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures 
• Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels 
• Establish a strong team environment focused on exceeding internal and external client requirements 
• Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback. 

Business Development 

• Support Sales Team to develop plans to grow our business in existing NielsenIQ clients including but not limited to RFP process, collaboration with internal stakeholders, and sales pitch. 
• Contribute to new business initiatives and participate in the development and deployment of the initiatives.  
• Provide continuous feedback on competitive activities within assigned clients. 

Organizational Management and Development 

• Ensure alignment of the delivery team that will enable the business unit to achieve the overall business objectives 
• Work across functional business units to support organizational initiatives and business needs 
• Promote inter-departmental and inter-divisional communications and teamwork 
• Recommend improvements in work processes within area of responsibility  
• Responsible for internal projects assigned by the company 

Salary: P35,000 to P38,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Minimum 2 years of work experience in end-to-end processing and administration of loan with Australian Mortgage Broking.
• Experience in using MyCRM, Infinity, AFG Flex, Mercury Nexus, Podium, or other AU mortgage CRM.
• Experience in using Project Management Tools such as Monday.com, Asana, Notion, Trello etc).

Nice to Have:

• Experience in HubSpot
• Certificate IV Financing & Mortgage Brokering

What will you do?

• Handle, analyse and prepare client loan applications.
• Distribute documents such as 'Hello' Pack, Credit Guide, File Invite, and Online Fact Find.
• Review client documents and fact-find sessions and manage data entry and credit report requests.
• Initiate new loan applications after lead generation or Online Fact Find.
• Share the Game Plan with customers for review and e-signature.
• Upload supporting documents from the designated folder (Google Drive) and submit via Apply Online (NextGen).
• Facilitate application validation and final checks in Apply Online.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (Initially Office Based Training and will transition to Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

This role will be responsible for the design and transition of new or changed services introduction into the live environment.

Accountable for the transition of all aspects of service change deriving from assigned projects, from the stage where it is owned fully by a project team, through transition to service management, where business as-usual services are delivered by the support groups.

This role will work closely with the project teams and the operations team (service owners, service delivery manager, L1/L2 support teams, change management and the infrastructure teams), while aligning to policies and procedures set out by the process owner.

Come for the job. Stay for the challenge. Be an iOPEXian now!

Requirements:

• Must have good to excellent communications skills
• Must be willing to work onsite on a night/shifting schedule in BGC, Taguig

1 Day hiring Process:

• Initial Interview
• Final Interview

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

Schedule:

• Shift system

Supplemental pay types:

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Interested? Here are ways to reach us:

• Send a message to 09178246345 (Yana)
• Please complete this application form: https://bit.ly/iopexphilyana
• Walk in and look for YANA - our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations. 

Responsibilities 

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center 
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform 
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders 
• Provide clear and accurate responses as well as market expertise to stakeholders 
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption 
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators  
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization  
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards  

Position : Customer Strategy Manager

Salary Range : $1000-$1500

Website : http://recess.com.au

Working Hours : US Business Hours

Responsibilities:

• Conceptualize and create strategic presentations and proposals
• Develop budgets for use in proposals and packages
• Support all aspects of sales enablement email communications including but not limited to: copywriting, creation, deployment, communications calendar, and analysis
• Synthesize and analyze program recaps to build strong case studies used for reselling
• Collaborate cross-functionally with Sales and Account Management teams to develop compelling and results-driven sampling campaigns
• Assist with various projects that help with brand storytelling
• Communicate with all levels of management, on status of all projects, changes in strategy, standards, initiatives, priorities and resources if needed.
• Perform other related duties as assigned or as necessary. Remain flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.

• At least 3-4 years of previous experience in a position in strategy or integrated marketing
• Knowledge of sampling, digital, shopper marketing, e-commerce and/or CPG a plus.
• Strong copywriting skills required
• Strong presentation skills, speaking ability and interpersonal skills.
• Understanding of core advertising and marketing functions.
• Ability to prioritize multiple demands simultaneously.
• Self-motivated; self-starter; meticulous attention to detail.
• Proficiency with computers including in-depth knowledge of Google Suite 
• Ability to communicate effectively in person, phone, and email
• Strong time management skills
• Comfort working in a fast-paced, hands-on, rapidly changing environment

Job Description

Executive, Customer Happiness

We are a travel-tech company, the world’s best low-cost airlines for 11 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling flying possible for everyone. We’re fast, we cut bureaucracy and we have a ton of fun while doing it. Join our 24,000 Allstars across 25 countries today! Customer Happiness Executive.

This role is to support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat and email. Here’s what an ordinary day looks like :

• Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web.
• Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
• Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
• Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales target.
• Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.
• Participate in training and development activities.​
• Other duties as assigned.

This job is ideal for you if you also:

• Diploma/Bachelor's Degree holder.
• Having previous customer service experience would be an added advantage.
• Able to work on 24/7 shift rotation including weekends & public holidays.
• Able to work on midnight shift.
• Must have excellent verbal and written English and additional language of either Chinese/ Tagalog/ Thai/ Vietnamese/ Indonesian/ Korean/ Japanese communication skills, any other additional languages is greatly welcomed.
• Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills.
• Must be an assertive team player with high energy to work in a fast-paced environment.
• Medically fit - Mentally and physically.

**AirAsia is an equal opportunity employer and due to the volume of applicants only shortlisted applicants will be notified.

Why ClearSource?

ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all of our people in helping them realize their greatest potential.

ClearSource is seeking enthusiastic individuals to join our team as Solar Customer Service Representatives who will serve as the friendly face and helpful voice for our valued solar customers. You will make sure things run smoothly year-round by providing quick and professional service when things don't go as planned. If you have a passion for renewable energy, excellent communication skills, and a knack for problem-solving, we want you on our team! Join us in empowering our solar community and be a force for positive change. Apply today to embark on a rewarding journey as a Solar Customer Service Representative!

What you will do as a Solar Customer Service Representative

• Represent the company with professionalism and deliver exceptional customer service through effective communication and support.
• Troubleshoot and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times.
• Complete, maintain, and process pertinent paperwork and records with high attention to detail to ensure accurate data about the customer is maintained.
• Complete daily tasks within pre-established timelines.
• Meet all identified team and client performance metrics and goals.
• Build relationships and work closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
• Report any training needs or system error/discrepancies to the supervisor.
• Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and are an essential function of this position.
• Live the ClearSource Core Values.
• The Customer Service Representative reports to the Team Leader.

• Completed at least 2nd year in college.
• At least 1-year Technical Support experience
• Above average communications skills
• Typing test - 35 WPM, English Proficiency Test - B2

Enjoy these outstanding perks and benefits:

• Competitive salary
• Medical and dental Insurance (with free dependents)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

*We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your application.

Position: Customer Support Agent

Working Hours : 8 hours per day (ideally Central Time), but on more than 50% of days, the work can be achieved in only 4-5 hours. And after any maintenance tasks are complete, the agent can stop working early. We are a very flexible and modern workplace, so you can work when and how you want, as long as the work is being done to a high standard.

Holidays: US and PH Holidays

Salary Range: starts at USD 1,000/month

About the Company:
We are a tiny 3 person team that’s built a high-end flight tracking app for iOS. Our app is quite technical and aviation-focused.

About the Role:

We are looking for our 2nd customer support agent, to help answer daily inquiries and troubleshooting from users. An example workflow is reading the customers support email in Front, checking your own app to determine if you see the issue from user’s end, deciphering what might actually be the root cause of the customers issue and then responding with a pre-written template or asking clarifying questions. Some tasks will require accessing our backend software to reset a user’s account, export their data to send to them, or triage.

This person will get onboarding from the direct team and the current support agent, who will be available for questions. While we do not expect 24/7 coverage and immediate replies to customers, the two support agents will need to coordinate such that one person is working each day, which means you should expect to work 1 day per weekend and to get 1 day per week off. eg. work on Sunday, but have Tuesday totally off.

Key Responsibilities:

• Help answer daily inquires and troubleshooting from users
• An example workflow is reading the customers support email in Front, checking your own Flighty app to determine if you see the issue too, deciphering what might actually be the root cause of the customers issue and then responding with a pre-written template or asking clarifying questions.
• Some tasks will require accessing our backend software to reset a user’s account, export their data to send to them, or triage.

To succeed in this role, you must have:

• At least 2 years of experience in the same role
• An iOS and/or Mac running the latest software version
• Experience with email, message templates, email tags is required.
• An excellent “puzzle-solving” abilities to decipher the root cause issue, be very calm and polite to the user in their reply, and then correctly categorize the type of issue via Tags for our reporting system.
• Interest and familiarity with aviation, flight tracking, the stages of a flight, etc. is nearly required to succeed in this role.
• Experience with Front is a big plus.

Key Responsibilities:

• Participate proactively in NielsenIQ's 3-month full time internship program
• Assist the team on day-to-day tasks for projects management and client requirement.
• Assist with the monthly deliverables we provide to our clients.
• Support the team in ad-hoc analysis, research, slide presentation, etc as require

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

• Provide excellent pest control treatment and recommendations to customers.
• Provide feedback to superiors on the service concerns of the customer.
• Maintain in good working condition all equipment, tools, mobile phones, vehicles and other items provided by the company for work purposes.
• Plan out and carry out the route to ensure timely arrival in all treatment sites.
• Efficiently manage the use of chemicals and other pest control consumables.
• Ensure proper SOP is followed for the warehouse, stock inventory & disposal process, and stocks issuance.

Do you have what it takes? If you want to be considered for this role you will need:

• Must know how to drive 4 wheel vehicle or motorcycle
• With Professional Driver's License (Restriction 1,2,3)
• College Graduate/Level Or Vocational Course Graduate
• Graduate of Agriculture or any related course is an advantage.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.
• Willing to work at Night Shift
• Willing to assign in NCR area
• Male and/or Female are welcome to apply

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks
  

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced TIER 3 CUSTOMER SERVICE REPRESENTATIVES to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Respond independently to complaints escalated at the highest level and VIP Clients
• Interact with internal and external customers to resolve their issues
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks for VIP clients
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

• Must have at least 2 years of Call Center experience in Customer Service handling a US account
• Experience as a Subject Matter Expert (SME), Retention or Tier 2
• Experience in resolving and handling complex concerns from customers
• TRAVEL ACCOUNT EXPERIENCE is an advantage
• At least 2 years in College, any course or Senior High School graduate or its equivalent

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Rentokil Initial:

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

Service Delivery

• Executes service scheduling of all contract & job sales, effectively communicates and responds to clients’ service requirements and queries within the Portfolio;
• Ensure timely preparation, monitoring and coordination of advanced fixed schedule for zone in alignment Service Supervisors
• Assists Service team in communicating service concerns and treatment schedule with customer
• Ensures timely and accurate submission of monthly State of Service (SOS).
• Prepares the SOR (service order reports) of confirmed schedules for transmittal to service supervisors.
• Daily encoding of treatment in IBS system and submit all served SOR’s to accounting / Revenue Officer for invoice attachment.
• Prepares necessary document such as Certification for Contracts and Termite service upon client’s request.

Administration and Policy Directive

• Ensures all required reports and returns are submitted on time, prepared accurately and in line with the business requirements, both local and regional.
• Monitor and ensure all required documents like Treatment Instruction, Account Checklist, etc. are available and complete for New Business and Jobs Sales prior to any service scheduling.
• Develop, recommend and implement policies that would increase service productivity and quality, reduce customer complaints and controls that would minimize if not eliminate risk & losses to the business.
• Maintain accurate records and submit on time all reports and documents as required by management.

Customer Development

• Ensure proper coordination, monitoring, handling and follow up of all customer service complaints and concerns (2/24).
• Attend required trainings, meetings, conferences necessary for business growth and government legislation compliance
  

Do you have what it takes? If you want to be considered for this role you will need:

• College graduate with administrative exposure in the areas of customer service relationship, scheduling, planning, and people management.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date:

• HMO (Health Insurance)
• Paternity / Maternity Leave (if applicable)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay & other Statutory benefits

Benefits after 6 months of continuous work and pass the performance evaluation:

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Matrimonial Leave
• Bereavement Leave
• Rice Subsidy

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to the hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

What you'll do

• Assisting customers with the activation and setup of their product and services
• Validation of the customer’s entitlement for support (e.g. a client’s customer, account is current, level of support service entitlement)
• Logging all customer incidents upon receipt into the approved case management system;
• Providing support to customers by:
• Providing a timely and clear indication of the nature of the incident,
• Communicating what steps will be taken to attempt to resolve the incident,
• Setting the customer’s expectation on what the estimated time to resolve the issue is,
• Providing any potential short-term alternatives or workarounds to the customer,
• Making reasonable efforts to ensure the customers understand the information they have been provided;
• Resolving customer incidents wherever possible; and
• Escalating customer incidents to Tier 2, where not able to be resolved by Tier 1

What you'll bring

• 4-year technical degree or equivalent work experience
• 1-3 years’ experience in technical support or MIS in an Enterprise environment
• Ability to properly use all Microsoft tools including MSSolve, Knowledge Base, Order Entry, Internet and Intranet Resources
• Prior knowledge in at least one of the following disciplines is required: network operations, networking protocols, network authentication, messaging technology or messaging protocols, or other technical skill strengths with an online service or network communications
• Competencies before handling first interaction/call (verified by Vendor after New Hire Training)
• Ability to search and understand KB articles to troubleshoot customer issues
• Working knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 onwards)
• Minimum working knowledge of Microsoft® Windows NT® Server and Windows 2008 Server R2

We have a Hybrid work Arrangement, We also provide Exciting perks such as Spotter Bonus, HMO with 4 Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment

LOOKING FOR FILIPINO CANDIDATES

Position : Customer Support

Work Hours (Client) : US Business Hours

Pay Range : $900-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company Client Overview:

AI content software platform.

Duties and Responsibilities:

We are looking to add somebody to our support team so that we can respond to users during US business hours, improve our help docs, and more.

The primary responsibilities will be:

• Reply to inquiries that come in over email (using Crisp) and Discord during US business hours
• Coordinate with other members of the team to help respond to messages as needed
• Update and improve our help docs
• Follow-up with some users after they cancel their account to address any specific concerns they might have had
• Posting any new blog posts or announcements to our Twitter and reposting/replying to brand mentions on Twitter
• Reply to reviews on third-party platforms such as Trustpilot and Capterra
• We might experiment with offering live chat as well

Minimum Requirements:

• At least 3 years of experience related to Customer Support
• A background in SEO and/or web development would be useful but is not required.
• Native-level English communication skills required
• Strong attention to detail required 
• Has the ability to quickly learn technical products and services

Snapshot of the role:

The customer service representative is responsible to answer a high volume of inbound customer service calls related to many different request/needs, including work order creation, contract/coverage questions, billing inquiries, OSA, and status updated on service requests,

Core Responsibilities:

• Show up for assigned shifts and follow scheduled lunches and breaks
• Care for customers in accordance with ClearSource standards of quality:

1. Accuracy – always give only correct information and follow established processes
2. Connection – emotionally connect the customer with our client’s brand (this includes empathizing, listening attentively, and providing necessary assurance or resolution to appease the member or provider
3. Ease – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue

• Handling inbound and outbound calls to respond and resolve customer service issues.
• Acting as the customer advocate for all customer service issues.
• Using the computerized system for tracking information gathering, or troubleshooting.
• Ensuring that customers receive the best service possible, by processing service calls, preparing general correspondence, and coordinating with other functions as required.
• Utilize problem-solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/ or electronic communication according to all company policies, standard operating procedures, and contract coverage.
• Provide coverage policies of the homeowners
• Identifying and executing the correct method as to how claims being processed based on the standard operating procedures whether if it’s a ticket or a referral.
• Provide excellent customer service and change the customers perception of Landmark /Oneguard.
• Achieve the target goal of 95% when it comes to Quality score.
• Provide exceptional customer service and achieve the target goal for CSAT and Clarity which is 4.8%.
• Attendance goal per month is 3% below.

• At least SHS Graduate is encouraged to apply
• 1 year customer experience in BPO Voice - Customer Service experience required
• Above average when it comes to English communication skills
• Must be good when communicating through email.
• Expert in multitasking & must be good in handling escalation calls
• Must be willing to work onsite at Robinsons Cyberscape Gamma Ruby/Topaz Rd. Ortigas

• Competitive salary
• Medical and Dental Insurance (With free dependents)
• Group life insurance
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Outstanding career growth
• Leadership opportunities
• Passionate, energetic & innovative work culture
• Friendly team driven environment
• Skills and experience developmen

About Us

Join our dynamic influencer marketing team, where we connect brands with creative voices on platforms like TikTok, Instagram, and YouTube. We're looking for a Customer Support Specialist who thrives on engaging with influencers and resolving their queries with efficiency and empathy.

Role Overview

In this role, you'll be the primary support for our network of influencers, ensuring they receive timely and effective assistance. Your day-to-day will involve managing a high volume of communications and using available resources to solve problems independently.

Key Responsibilities

• Engage daily with influencers, responding to emails and direct messages with clear, concise, and friendly communication
• Independently address and resolve influencer inquiries, using available resources and information to find solutions
• Efficiently categorize, prioritize, and manage influencer queries to ensure timely responses
• Collect and relay influencer feedback to relevant teams to improve services and satisfaction
• Maintain accurate records of interactions, issues, and resolutions
• Inform influencers about policies, procedures, and best practices to help them navigate our services
• Collaborate with other teams to streamline communication and resolve complex issues

• Strong writer with good English skills, capable of composing clear and engaging messages
• Quick to identify and solve problems, making decisions with available information
• Able to handle a high volume of communications efficiently, with an eye for detail
• Understanding of influencers' needs and challenges, providing supportive and friendly assistance
• At least 1 year of prior work experience in a customer support role, demonstrating an ability to manage inquiries and resolve issues effectively
• Flexible and able to adapt to a dynamic environment, managing changing priorities effectively
• Available to work during Central European Time (CET) hours, accommodating our global influencer network

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

*We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your application.

Position: Customer Success Coordinator

Working Hours: Some combination of weekdays and a weekend-day. Tuesday - Saturday is great but we're open if there is a different preferred schedule. The schedule is generally 9am-5pm MT but we are flexible to accommodate shorter shifts on weekends (e.g. 10am - 2pm)

Note: You'll track hours and be paid the hourly equivalent to your monthly salary

Holidays: US Holidays

Salary Range: USD 1,200/month (max)

About the Company:

A developer of an all-in-one property management platform intended for helping small-time rental property owners in the United States of America.

About the Role:

We’re looking for a Customer Success Coordinator who excels at cultivating strong relationships and delivering an outstanding experience. This is a role for someone who loves working as a team to solve problems and can deliver high impact solutions. Our Customer Success Coordinator will help all of our customers with their varied needs, from a resident with a maintenance issue to an owner needing support on their property. Our team is made up of

people from a wide variety of backgrounds, we are fortunate to have a team that really enjoys each other and working together - we can’t wait to meet you!

Key Responsibilities:

In this role, you’ll have the chance to delight customers, build a stronger team and reinforce our customer-centric culture.

● Provide customers with white glove support by answering questions and taking action on potential and current owner and resident requests in a timely manner, adhering to the company’s service level agreements (SLAs)

● Advocating for customer needs within Nomad by sharing customer feedback with Product, Marketing, Operations, and other internal teams

● Support our new customers by answering the phone, emails, and live chats that come to our team, adhering to service level agreements (SLAs)

● Provide an excellent customer support experience with the goal of establishing and maintaining customer trust and longevity

● Communicate effectively, proactively, and kindly with customers to provide valuable information and peace of mind

● Collaborate closely with internal teams to create a seamless customer experience and to ensure we meet or exceed customer expectations

● Cover select call centers/phone trees and dynamically route calls to an appropriate team

● Create and/or triage tickets and manage our ticket pipeline across all Customer functions (Support, Implementation, Retention, Sales, and Leasing) ensuring all customer inquiries are responded to promptly and effectively

● Help develop scalable support processes, education materials, FAQs, etc.

● A role where you can, and will, GROW!

● Develop and post rental listings to our web page.

● Follow up with leasing applicants both proactively, to get showings scheduled, and retroactively, to help them with application submission.

● Respond to phone and email outreach for leasing and application questions

● Manage and execute our Owner referral program

Qualifications:

● 2 years experience in similar customer-facing, metric-focused roles

● Experience working on sales, success or support teams in high volume and/or high-growth tech companies or environments

● Experience covering phone center/call center activities and systems, in particular DialPad

● Experience interfacing with CRM systems, in particular HubSpot, and various software programs required, as well as the ability to quickly learn new tools

● Experience using Google suite and Mac operating systems a plus

● Experience with Appfolio or property accounting a plus

● Exceptional written and verbal communication skills

● Excitement for “building the plane while flying it!” We are a fast-growing startup where change is constant and we seek out others that thrive in the thrill of change

● Some project and stakeholder management skills and the ability to seamlessly manage expectations and deadlines

● Strong problem solving skills, specifically the ability to take an ambiguous problem or question and identify and execute a solution

● A desire to advocate for your customers and the team to make each interaction better and each relationship stronger

● Experience in real estate a plus, or the ability to bring “homeowner mindset” to your day-to-day work

● Ability (or even preference) to work a non-traditional schedule, nights, weekends.

About the Role

• Reporting to our Customer Experience Lead, your responsibilities include:
• Manage large volumes of incoming emails and social media replies with a customer-first attitude.
• Manage occasional calls (majority of calls handled in Australia)
• Handle customer queries, provide appropriate solutions and follow up to ensure resolution.
• Take the extra mile to engage customers and build a loyal customer base.

To excel in this role, you’ll need

• Proven customer support experience. (2-3 years)
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent communicator, both verbally and in writing. (with a preference for a minimal accent)
• Strong attention to detail and often pick up on things that others would miss
• Ability to stay calm when customers are stressed or upset.