Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

Michael & Associates, Attorneys At Law is a criminal defense law firm based in Austin, Texas. We are a boutique firm that provides high end, white glove legal representation to clients being charged with criminal offenses anywhere in the state of Texas. Our firm is suited to handling any criminal offense, no matter how large or small; anything from petty theft to murder. The clients who hire Michael & Associates are looking for the best of the best, and they expect to get what they pay for.

We are looking for a Legal Assistant who can support the attorneys by drafting and filing legal documents, reviewing evidence, and contacting clients as well as official court staff on behalf of the firm. The candidate will also be responsible for billing and admin tasks, customer-related duties, and creating and sending invoices.

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders. Fluency close to native-level proficiency is preferred.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection. They must also be amenable to working night shifts and overtime.

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity.  We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

• Salary Range: $6 – $9 per hour (based on your experience and performance)
• Enjoy a permanent work-from-home setup!

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you an enthusiastic and driven individual with a passion for recruitment and candidate care? Do you have excellent communication and interpersonal skills? If so, we have an exciting opportunity for you! Join our client's team and make a meaningful impact in attracting and retaining a high-quality workforce in the healthcare industry in Sydney, Australia. 

Join our vibrant team as a CLIENT SERVICE RECRUITER and play a pivotal role in building a community of successful companies. Apply now with your updated resume and a cover letter highlighting your relevant experience. We look forward to reviewing your application and discovering the talent you bring to the table. 

• This is a full-time role, from 6:00 am – 3:00 pm, Monday to Friday, Dayshift. 
• This is an office-based position in central Cebu City 
• Competitive Salary Package (26K) + generous benefits + personalized learning and development. 

ABOUT THE ROLE 

As a Client Service Recruiter, you play a pivotal role in building strong relationships through exceptional candidate care. You will lead recruitment efforts, utilise social media for candidate sourcing, and collaborate with the team to meet client goals. Your role involves being the first point of contact for candidates, understanding and enforcing policies, and maintaining relationships. 

Key Responsibilities

• Lead recruitment efforts to attract, select and onboard high quality workforce members.
• Be the first point of contact to respond to workforce member’s inquiries and concerns.
• Understand client’s policies and procedures, ensuring that all workforce members adhere to these and are compliant.
• Understanding of NDIS and the SCHADS Award
• Continuously build strong relationships with workforce members by providing a high level of candidate care and service.
• Maintain and grow relationships with existing and new members.
• Collaborate with allocations team to effectively build a strong workforce for specific areas as required
• Continually sourcing experienced candidates via social media
• Work as part of a team to ensure client’s goals and objectives are met.

Competencies Required

• Communication Skills: Clear and effective communication is essential for interacting with candidates, hiring managers, and colleagues. This includes verbal, written, and interpersonal communication skills.
• Interpersonal Skills: Ability to build rapport and establish relationships with candidates and allocation team. Being empathetic, approachable, and personable is crucial.
• Organizational Skills: Recruiters need to manage multiple tasks simultaneously, including scheduling interviews, coordinating with allocators, and keeping track of candidate pipelines.
• Time Management: Prioritizing tasks and managing time effectively to meet deadlines and keep the recruitment process on track.
• Problem-Solving Skills: Ability to identify challenges in the recruitment process and develop creative solutions to overcome them.
• Attention to Detail: Ensuring accuracy in job descriptions, candidate documentation, and other recruitment-related materials is vital.
• Technology Proficiency: Familiarity with client’s applicant HR systems, job boards, social media platforms, and other recruitment tools and technologies.
• Knowledge of Employment Regulations: Understanding of relevant employment policy and procedures, regulations, and best practices, including NDIS and SCHADS Award.
• Candidate Assessment Skills: Assessing candidates' qualifications, skills, and fit for specific roles through interviews, assessments, and other evaluation methods.
• Cultural Awareness and Diversity & Inclusion: Recognizing and valuing diversity in the candidate pool and promoting an inclusive hiring process.
• Adaptability and Flexibility: Ability to adapt to changing priorities, business needs, and market conditions.
• Confidentiality: Handling sensitive information with discretion and maintaining confidentiality throughout the recruitment process.

• Bachelor’s degree in Business Administration, Human Resources, or a related field. 

• Minimum 2+ years of recruitment or talent hiring internationally. 
• Understanding of NDIS and the SCHADS Award of Australia. 
• Excellent communication and interpersonal skills. 
• Excellent verbal and written English and interpersonal skills to interact with clients and candidates effectively.  
• Excellent computer skills and ability to pick up new systems with ease.  
• High sense of urgency and speed of delivery without compromising on quality  
• Ability to work independently and collaboratively as part of a team in a fast-paced environment. 
• Strong sense of accountability and reliability to produce quality output in line with legislation and internal processes. 

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!
Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Support professional. As a Customer Success Support, you will be responsible for providing exceptional help desk support to our valued customers, who are primarily accountants & bookkeepers using our software. This is an offshore position, allowing you to work remotely and support our global customer base.

Duties & Responsibilities:

• Help Desk Support: Respond promptly and effectively to customer inquiries via various channels (email, chat, phone) regarding software functionality, troubleshooting, and general inquiries. Provide accurate and timely resolutions to customer issues, ensuring customer satisfaction.
• Onboarding: Assist in the onboarding process for new customers, guiding them through the setup and configuration of our software. Collaborate with the implementation team to ensure a smooth transition for new customers.
• Training and Support Content: Develop and maintain training materials, user guides, and knowledge base articles to empower customers to effectively use our software. Create engaging and informative content to enhance customer understanding and adoption of our products.
• Automated Communications: Utilize our customer relationship management (CRM) system to automate communication workflows, ensuring customers receive timely updates, product announcements, and relevant information. Continuously improve and optimize automated communication processes.
• Quality Assurance: Regular testing of the Aider product to ensure data accuracy, user experience, and functionality is of the highest standard

Skills & Qualifications:

• Previous experience in a customer support or help desk role, preferably in a software or technology-related industry.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts in a clear and concise manner.
• Excellent problem-solving skills and the ability to think critically to troubleshoot and resolve customer issues.
• Accounting and bookkeeping qualification and experience is essential
• Familiarity with accounting software used by accountants is highly desirable.
• Proficiency in using help desk software, CRM systems (ideally HubSpot), and other relevant tools to manage customer interactions and automate communications.
• Self-motivated and able to work independently, with a strong sense of ownership and accountability for customer success.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Fluency in English is required, and proficiency in additional languages is a plus.

Work Flexibility:
Onsite (Clark, Pampanga)

Work Schedule:
Day shift

Core Perks and Benefits:
HMO on your first day + Free coverage for 2 dependents on your 2nd year
Government-mandated benefits
20 Annual Leave Credits
13th-month pay
Birthday Leave
Bereavement Leave

Onsite/Hybrid employee additional benefits:
Travel Subsidy Allowance
Free staff house accommodation (for those within a certain distance)
Free Shuttle service
Free Lunch
Free Uniform
Perfect attendance bonus

Additional benefits/perks to all employees
Onboarding training
Performance-based salary increase
Discretionary incentives based on client or individual performance
Monthly employee engagement
Birthday Gift
Weekly treats
Christmas Hamper
Anniversary Gift
Opportunity to travel

Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:

https://rb.gy/u35c6

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together!

Check our website to see more:
https://thebackroomop.com/ And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP
And here's the link to our Glassdoor page, where you can see what our team members have to say about us:
https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

Get the word out!

By submitting your application, you grant us permission to retain all your application data, including Personally Identifiable Information (PII), for recruitment purposes. We will retain this information for as long as there is a legitimate business purpose or a legal requirement to do so.

Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

JOB SUMMARY:

The Customer Solutions Specialist will act as a brand ambassador by assisting and resolving customer inquiries on a variety of communication channels.

This role will be responsible for capturing customer expectations, preferences, and aversions while finding helpful solutions and delivering exceptional, professional service in every interaction.

This role is great for someone with a customer-centric, solution-oriented mindset.

JOB RESPONSIBILITIES:

• Inbound & Outbound Contacts
• Handle B2B/B2C prospects, answer requests or complaints, and bring the most appropriate answer/solution according to our Client's “Service Guidelines”
• Consistently models exemplary customer service and promotes first contact resolution for both internal and external partners.
• Actively listen to clients and maintains a friendly, positive, professional attitude.
• Resolves difficult situations with creativity, tact, and diplomacy.
• Outbound contact to customers (via chat, email, and/or call), internal and external partners for various activities.
• Keep accurate records and document customer service actions and discussions
• Customer Support Operations and Additional Support: Identify and report any issues or factors affecting the operation, customer experience, and over-all journey of products and services to direct manager or by liaising with key internal partners to find a suitable solution
• Monitor Customer service requests on Salesforce(chat, email, and phone), Slack, and all other social media platforms
• All other duties or projects as assigned
  

KEY PERFORMANCE INDICATORS:

Customer Satisfaction Score (CSAT), Time to answer for emails and chat, Average speed of answer for chats and calls, first contact resolution, Accurate ticket tagging

REQUIREMENTS:

Bachelor’s degree or equivalent experience.

EXPERIENCE:

At least 1-year experience in providing customer service via chat, email, phone, or in person.

Experience with the financial/banking industry is preferred.

SKILLS:

• Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity
• Excellent communication in verbal and written form
• Highly self-motivated, organized, and a team player
• Ability to work independently, take direction, and prioritize accordingly
• Ability to work cross-functionally in a fast-paced environment
• Ability to navigate through multiple computer applications with speed and accuracy
• Willingness and ability to operate in a team environment
• Must be able to work in normal office conditions

Work Setup:

Onsite

Work Schedule:

Shifting Schedule

Core Perks and Benefits:

HMO on your first day + Free coverage for 2 dependents on your 2nd year

Government-mandated benefits

20 Annual Leave Credits

13th-month pay

Birthday Leave

Bereavement Leave

Onsite/Hybrid employee additional benefits:

Travel Subsidy Allowance

Free staff house accommodation (for those within a certain distance)

Free Shuttle service

Free Lunch

Free Uniform

Perfect attendance bonus

Additional benefits/perks to all employees:

Onboarding training

Performance-based salary increase

Discretionary incentives based on client or individual performance

Monthly employee engagement

Birthday Gift

Weekly treats

Christmas Hamper

Anniversary Gift

Opportunity to travel

Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:

https://rb.gy/u35c6

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together!

Check our website to see more:

https://thebackroomop.com/

And our Facebook page if you want more:

https://www.facebook.com/TheBackRoomOP

And here's the link to our Glassdoor page, where you can see what our team members have to say about us:

https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

Get the word out!

By submitting your application, you grant us permission to retain all your application data, including Personally Identifiable Information (PII), for recruitment purposes. We will retain this information for as long as there is a legitimate business purpose or a legal requirement to do so.

• Do you want to work with some of Australia's best financial planning businesses?
• Embark on a fulfilling and engaging career.
• Earn as much as 23K + generous benefits + personalized learning and development.

This is a dayshift, full-time role with weekends off.

ABOUT BSA

We are a talent outsourcing company with offices in the Philippines. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace, we are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.

ABOUT THE CLIENT

5 ELK creates an awesome working environment for people who are serious about their career and committed to providing exceptional customer service.

ABOUT THE ROLE

The Client Service Administrator will go through a paid training program when one starts. You will be working with financial advisers in Australia to provide back-office administration and professional support by playing an instrumental role in helping people achieve their financial goals.

RESPONSIBILITIES

• Ensure client data is accurately recorded in all business systems according to agreed processes (CRM Management)
• Accurate and timely preparation of various reports.
• Prepare client communication.
• Ensure applications and other client documentation is completed and lodged according to business processes.
• Liaise with financial institutions (i.e., banks, fund managers or insurance providers etc.)
• Provide back-office administration and support.

Your application will be processed through 5 ELK.

• Bachelor’s Degree in Accounting, Accounting Management, Accounting Technology, Commerce, Business Administration
• Less than a year experience is considered.
• Willingness to undergo 4 weeks of Paid Training
• Intermediate to Advanced knowledge of the Microsoft suite
• Excellent verbal and written English communication skills
• Good with numbers and analytical
• Highly organized with strong attention to detail
• Knowledge of the financial services, banking or accounting would be advantageous

Our Client benefits:

• Fixed Dayshift Schedule and Weekends Off
• Australian Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalised learning and development program
• Coaching and mentoring by qualified and experienced professionals
• Modern fit-out and workstation

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil Initial Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

• Provide excellent pest control treatment and recommendations to customers.
• Provide feedback to superiors on the service concerns of the customer.
• Maintain in good working condition all equipment, tools, mobile phones, vehicles and other items provided by the company for work purposes.
• Plan out and carry out the route to ensure timely arrival in all treatment sites.
• Efficiently manage the use of chemicals and other pest control consumables.
• Ensure proper SOP is followed for the warehouse, stock inventory & disposal process, and stocks issuance.

Do you have what it takes? If you want to be considered for this role you will need:

• Must know how to drive 4 wheel vehicle or motorcycle
• With Professional Driver's License (Restriction 1,2,3)
• College Graduate/Level Or Vocational Course Graduate
• Graduate of Agriculture or any related course is an advantage.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.
• Willing to work at Night Shift
• Willing to assign in the North Luzon Area

- Bulacan
- Pampanga
- Isabela

• Male and/or Female are welcome to apply

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks
  

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!