We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
·      Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting-up an account, and discussing or promoting CURRENT’s banking products and services.
·      Explain, advise on and promote Current’s bank products and services to customers.
·      Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance.
·      Correctly refer customer to other support team for any account specific request or concern such as but not limited to:
o  Refund of monthly recurring charge  Â
o  Errors when cancelling an account
o  Phone number change
o  Waiving of fee
o  Expediting card request
o  Removal of funding source
o  Bank statement request
o  Account’s name correction
o  Downgrade or Re-activation request
o  Instant deposit request
o  Unsuccessful transaction due to flagged, suspended, or under watchlist account.
o  App issue
o  Transaction disputes
·      Ensuring compliance with all internal controls and established policies and procedures.
·      Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.
·      Following throughs and ensuring 100% fulfillment of commitment to customer.
·      Handling customer and client interaction with due skill, care and professionalism.
·      Demonstrating strong verbal and written communication skills.
·      Promoting and demonstrating Acquire’s values internally and externally.
A
Join the A-Team and experience the A-Life!
