Total Number of Openings

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.  

Global Service Center Overview:   

  The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.  

Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.  

Responsibilities for this position may include but are not limited to:

• Process and handle customer sales order processing, delivery/logistic arrangement, billing and sales support
• Validate customer purchase orders against compliance, supply policy, forecast, sales agreement and general terms and conditions. Negotiate or resolve any discrepancies prior to order processing
• Track order status and provide regular feedback to the customers and sales team
• Liaise and coordinate with various work groups to resolve forecast or operational issues to ensure timely delivery/shipment of orders to local and export customers
• Prepare shipping documents to the customer upon delivery/shipment
• Ensure timely invoicing of all sales orders upon delivery/shipment
• Provide support to Finance in improving payment collection efficiency
• Assist Sales Account Manager in customer’s enquiries

Requirements

• Bachelor's Degree in any business-related course with preferably min 2 years of working experience or related experience in customer order processing & management 
• Meticulous and careful with details
• Responsible and reliable with sense of urgency
• Customer oriented, positive attitude and good interpersonal communication skills  
• Team Player and highly adaptable
• Proficient in MS Office applications
• Proficient in SAP Order to Cash Module.
• Good knowledge in various aspects of export regulations and documents, Supply Chain / Logistics and Incoterms
• Preferably with Salesforce knowledge 

Relocation Options:  

Relocation will not be considered within Chevron parameters.  

International Considerations:  

Selected candidate will work in the Philippines under the local payroll system and benefits. 

Chevron participates in E-Verify in certain locations as required by law.

As a Customer Experience Specialist, you’ll represent the account and interact with customers through inbound calls, emails, or live chat and ensure their account, product or service-related inquiries and concerns are addressed in a timely and efficient manner. You use empathy, patience, and passion, coupled with product knowledge to effectively resolve the customers’ needs. Your day will look like:

• Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting up an account, and discussing or promoting Account’s banking products and services.
• Explain, advise on and promote
• Current’s bank products and services to customers. ·       
• Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance.        
• Correctly refer customer to other support team for any account-specific request or concern such as but not limited to:
  • Refund of monthly recurring charge                
  • Erors when cancelling an account
  • Phone number change
  • Waiving of fee
  • Expediting card request
  • Removal of funding sourceo   
  • Bank statement request
  • Account’s name correction
  • Downgrade or Re-activation request 
  • Instant deposit request
  • Unsuccessful transaction due to flagged, suspended, or under watchlist account.
  • App issue   
  • Transaction disputes
• Ensuring compliance with all internal controls and established policies and procedures.
• Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.
• Following throughs and ensuring 100% fulfillment of commitment to customer.
• Handling customer and client interaction with due skill, care and professionalism.​·        
• Demonstrating strong verbal and written communication skills.
• Promoting and demonstrating Acquire’s values internally and externally.

Join the A-Team and experience the A-Life!

Your Role Purpose & Objective 

You will play a pivotal role in driving conversion rates up and retaining our client base. You will turn customers who are in danger of leaving into happy and engaged customers that want to stay on the platform.

How you will add value 

• Meeting and exceeding daily, weekly and monthly KPIs and sales targets (essential)

• Making a high volume of outbound / inbound phone calls (essential)

• Explaining the key benefits with potential client

• Handling customers objections (essential)

• Closing the sale and retaining our members Developing and maintaining accurate product knowledge

• Liaising with relevant internal departments to ensure that client’s needs are met

• Effective note taking on all client interactions and input into CRM system

Competency Level 

Functional Competencies:

● The Sales Experience: Proactively maintains own sales pipeline, driving personal sales to meet targets 

● The Service Experience: Speaks with genuine enthusiasm and confidence about the brand and product, following the script 

● Sales Management Operations: Follows sales touchpoint process, adhering to QA process 

● Sales Drive: Motivated to achieve sales goals and targets 

● Sales Resilience: Remains focused on work when under pressure, showing an optimistic approach to work 

Behavioural Competencies 

● Communication: Speaks clearly and audibly, checking for understanding 

● Relationship Building: Connects and develops rapport with others to build and maintain good working relationships 

● Planning / Organising: Plans and prioritises own tasks and activities to meet targets 

● Commercial Acumen: Understands how the brand operates and makes money 

Your Experience 

• 3+ years experience in a sales and customer service role

• 2+ years previous experience in a retention role dealing with large volumes of calls

• Understanding of CRM systems i.e. Salesforce and previous online experience will be seen as an advantage

Who you will be working with 

● Working alongside a strong, established Sales team and Service and Product development  teams.

Success Profile 

In the first 3 months, the successful incumbent is expected to have delivered:

● Have built a solid understanding of the brand platform and be able to use this knowledge to maximise sales conversion rates and revenue

● Be competent with the CRM system and be able to use it to effectively manage your sales pipeline

● Have a basic understanding of the journey after they’ve signed up onto the platform

● Have a basic understanding of the Sales Policy and follow the outlined guidelines

hipages.com.au

● Have developed a basic understanding of the Licensing requirements for each state and use

this knowledge to ensure we only let qualified tradies onto the platform

● Be an expert in selling the benefits of the brand to tradies to retain them

● Achievement of 80% of KPI’s

● Achieve 100% of revenue targets

In the first 6 months, the successful incumbent is expected to have delivered:

● Be an expert on the platform and use this knowledge to leverage higher sales

conversion rates and revenue

● Be an expert in the CRM System and use it to maximise sales results

● Be an expert in the Sales Policy and consistently follow the outlined guidelines

● Be an expert on the customer journey for tradies after they sign up and be able to

articulate this to tradies when needed

● Consistent achievement of 100% of KPI’s for the last 3 months in a row.

Key Metrics:

● Stage change = 100%

● Conversion rate (combined) => 35%

Auto Renewal Saved Rate = 35%

Pre Renewal Conversion Rate= 35%

Join the A-Team and experience the A-Life!

The Staff Consultant, Customer Success will work within our Customer Success team, supporting clients that leverage the Google Marketing Platform (GMP). Specifically, the Staff Consultant is a generalist role that contributes to revenue growth for Merkle | Cardinal Path (“MCP”) by supporting the four key Customer Success functions:

• Customer Onboarding
• Scaled Outreach
• Organic Growth
• Contract Renewals

The optimal candidate will have first-hand experience working with GMP products, particularly Google Analytics. They will also have at least basic familiarity with common enterprise analytics use-cases such as website and paid media optimization.

A successful candidate must be an effective written communicator and possess the ability to work with teammates across locations and time zones. They must have a very strong attention to detail, ensuring that client-facing deliverables meet our standards and that feedback from teammates is incorporated correctly.

Duties & Responsibilities:
 

The Staff Consultant, Customer Success will cover responsibilities related to the four key functions referenced above for a large number of customers.

Onboarding:

• Ensure new customers have a seamless onboarding experience from an administrative and logistical standpoint.
• Minimize time-to-value for the customer.
• Identify any immediate customer issues that need to be addressed and show the customer a path toward resolution.

Scaled Outreach & Organic Growth:

• Use MCP proprietary tools to scan our customers’ Google Analytics accounts (and possibly other GMP product accounts).
• Analyze the output of these scans to identify relevant, compelling opportunities for our customers to gain more value from the GMP products they have purchased from MCP.
• Understand the rationale behind why various recommendations are being made to customers, and how those recommendations can benefit MCP commercially.
• Creates a customer-facing deliverable which reflects the output of the scans, the resulting opportunities that have been identified, and other relevant information.
• Works with customer-facing colleagues across the Customer Success team to ensure the deliverable meets the requirements, incorporating feedback as necessary.
• Ensures all customers are aware of and invited to marketing events such as webinars, client roundtables, etc.

Contract Renewals:

• Work proactively and ahead-of-time to make the contract renewal process stress-free for both customer and MCP.
• Minimize churn by identifying risk in advance and developing a plan to retain at-risk customers.
• Win contracts that are advantageous to MCP, e.g. contracts that auto-renew, contracts that include rate increases, contracts that reduce MCP risk exposure, etc.

JOB DESCRIPTION:

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.

Global Business Services (GBS) is a transactional excellence group within the Abbott Rapid Diagnostics Division. GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.

The Customer Service Specialist is responsible for a variety of sales and customer support activities – including; accepting and processing Customer orders, arranging domestic and international shipments, preparing commercial invoices, handling customs clearance, monitoring inventory levels at warehouses and operating in a compliant and process driven way.

Duties and Responsibilities

• Responsible for all areas of Customer order fulfillment, including order processing, open order management, order reporting, service issues and resolution
• Manage and process all inquiries and orders from all receipt methods
• Work with Quality, Master Data, Warehousing/Supply Chain and Finance personnel as needed to ensure specific customer requirements are met
• Manage the organization of Domestic and International shipments as per Inco terms
• Prepare and send relevant shipping documentation that meets appropriate export regulatory compliance
• Coordinate shipments to and from factory, supplier, site, port and international locations
• Coordinate and communicate with respective brokers to ensure shipments for Private Label products (made to order) in order to reach the final destination
• Maintain ongoing relationship with commercial teams; flag order and customer issues, understand upcoming orders, changes in customer requirement and collaborate on shipping priorities at month and quarter end
• Review and maintain customer’s open orders on a daily basis, in order to progress orders daily and to resolve any blocks (Delivery blocks, Billing blocks etc)
• Adherence and awareness of compliance and regulatory guidelines in customer set up and support
• Resolve e-mail, fax and phone issues with customers regarding pricing, inventory availability, terms, delivery, etc.
• Investigate and process Credits & Return Goods Authorizations and Debits
• Communicate proactively with internal and external customers regarding order status
• Route customer contact inquiries to appropriate resources
• Work cross-functionally to ensure that accurate information is maintained in SAP
• Keep up-to-date on products, inventory levels, productions on allocation, promotions, etc. that are necessary to provide customers with impeccable customer service
• Cross functional collaboration to ensure that all relevant stakeholders are informed of all changes, issues and potential concerns of all customer accounts
• Complete all SAP transactions and Order status updates in a structured, accurate and compliant way in order to ensure accurate and consistent reporting that can be cascaded across the wider organization.
• Investigate and resolve service issues reported by customers or as requested by Abbott
• Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
• Creating process documents in line with our Quality Management System
• Other duties as assigned

Key Position Competencies

• Functional Technical skills
• Self-Starter – ability to work on their own initiative
• Problem Solving skills
• Drive for Results
• Confident, can-do attitude.
• Dealing with ambiguity
• Dealing with complex tasks – where issues can have consequences across multiple departments.
• Proven record of multi-tasking
• Time Management
• Written Communications
• Customer Focus

Minimum Qualifications

• Previous customer service experience required (in the healthcare industry preferred but not essential)
• Must be proficient in MS Office including Excel, Word and Outlook
• Proficiency in an ERP System (preferably SAP)
• Experience handling tasks where attention to detail is critical to success
• Experience of shipping, domestic and export traffic terms, documentation and procedures.
• Thorough understanding of Customs regulations and Export controls
• Knowledge and understanding of compliance and regulatory guidelines for setting up export customers
• Experience auditing documents and project requirements.
• Knowledge and comprehension of basic contract terms and conditions
• Must be able to communicate professionally, verbally and in writing
• Must be able to work independently and on a team
• Must be able to react to situations with a strong sense of urgency
• Must be willing to work night shift

Education & Experience

• Must possess at least College/Bachelor's Degree
• Minimum two years of working experience in the related field required
• Knowledge of SAP or ERP applications required
• Proficiency in the Korean Language

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Customer Care Consultant

Reporting to: Team Lead

A SNAPSHOT OF YOUR ROLE

We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Customer Care Consultant, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

Customer Care Consultants are the first point of contact to deal with existing or potential customers’ enquiries. The role is required to establish effective relationships with the customer by gaining trust and respect and in turn generating customer information in order to deliver a solution

You’re the genie that fulfils our clients and customer’s needs. You’ll represent the account and interact with clients, brokers, and other parties through emails and calls and ensure their services- are addressed in a timely and efficient manner. You use analysis, focus, and patience, coupled with product knowledge to effectively execute what is required. Your day could see you:

• Provide a first class customer service experience to our clients.

• Providing smart, effective and efficient service to customers.

• Act quickly and decisively in determining customer needs.

• Promote the campaign as a leading Energy provider by delivering quality customer service to new and existing Simply customers.

• Respond to enquiries about gas and electricity (depending on geographic location) and various client promotional offers.

• Identify sales opportunities, up selling and cross selling of products to new and existing customers.

• Address complaints or fault inquiries and transferring calls as required to appropriate personnel in order to achieve a positive customer outcome.

• Comply with all Quality requirements and scripting at all times.

• Ensure all privacy requirements are adhered to accurately enter all data including relevant and appropriate notations on customer files.

• Implement and observe all Acquire BPO conditions of employment and policy guidelines (with particular regard to personal conduct, presentation, behaviour).

• Commitment to maintain all company workplace health and safety procedures.

• Perform various duties and projects as allocated by the Team Leader or members of Management.

• Contribute to an effective monthly one-on-one progress review with the Team Leader.

• Respond to Performance Improvement Plan stipulations and any coaching requirements.

• Actively participate in team and department activities.

A BIT ABOUT YOU

• Excellent in customer service.

• Previous experience in a customer service environment is mandatory.

• Sales background, ideally in a Contact Centre environment.

• High level of literacy and numerical skills.

• Ability to effectively use computers and IT systems.

• Clear and Effective communication skills.

• Sales and Negotiation skills.

• Ability to work under pressure and maintain a positive attitude.

• Able to manage time effectively, works with a sense of urgency whilst maintaining attention to detail.

• Relates well to all kinds of people, able to build rapport and out people at ease.

• Results orientated with the ability to meet targets.

WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.

• Exceeding/on target scorecard rating.

• Exceeds accuracy goal.

• Meeting settlement deadlines.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

JOB DESCRIPTION:

Job Description
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The position of Customer Service Associate 2 is located in our office at Manila, Philippines. This role is responsible for a variety of sales and customer support activities by providing product and service information, resolving service inquiries and problems for internal and external customers. This job description will be reviewed periodically and is subject to change by management.

Key Areas of Accountability : 

Responsible for all facets of assigned account management including, but not limited to, order fulfillment, open order management, service issues and resolution, while acting as primary liaison between customers and other areas of business. Review and maintain open orders to quickly resolve delivery blocks, billing blocks, and incomplete order status, etc. Provide accurate documentation of all delays and changes made to an order. Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner. Review and respond to all emails with professionalism, accurate information and timely follow up. Properly document customer interactions by recording details of inquiries, complaints, and comments as well as actions taken. Utilize all resources to resolve any issues or potential concerns regarding a customer, product or system. Obtain knowledge of businesses processes to resolve proactively and seek assistance from the leadership team as necessary. Understand and review Credits & Return Goods Authorizations, and Debits. Take note of concerns received from customers and liaise to Support Team or Specialists for resolution. Work with Domestic Customer Service Management in identifying and documenting areas of process changes or improvement. Work with Distribution Centers, supply chain and sales as needed to manage customer expectations and ensure order fulfillment requirements are met. Maintain required knowledge of all Abbott Systems including SAP, Esker, Agile, Metro, and SharePoint to accurately provide information to all inquiries and follow business guidelines. Execute applicable Quality System processes. Support Sarbanes-Oxley (SOX) compliance. Other duties as assigned 

Job Specification 

Must be proficient in MS Office including Excel, Word and Outlook 
Must have good keyboarding and typing skills 
Must have customer service experience, preferably on phone support/tasks Must be able to multi-task and meet deadlines 
Must be able to work independently and on a team. 
Must be willing to work night shift

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Join the A-Team and experience the A-Life!

Why ClearSource?

ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all of our people in helping them realize their greatest potential.

ClearSource is seeking enthusiastic individuals to join our team as Solar Customer Service Representatives who will serve as the friendly face and helpful voice for our valued solar customers. You will make sure things run smoothly year-round by providing quick and professional service when things don't go as planned. If you have a passion for renewable energy, excellent communication skills, and a knack for problem-solving, we want you on our team! Join us in empowering our solar community and be a force for positive change. Apply today to embark on a rewarding journey as a Solar Customer Service Representative!

What you will do as a Solar Customer Service Representative

• Represent the company with professionalism and deliver exceptional customer service through effective communication and support.
• Troubleshoot and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times.
• Complete, maintain, and process pertinent paperwork and records with high attention to detail to ensure accurate data about the customer is maintained.
• Complete daily tasks within pre-established timelines.
• Meet all identified team and client performance metrics and goals.
• Build relationships and work closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
• Report any training needs or system error/discrepancies to the supervisor.
• Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and are an essential function of this position.
• Live the ClearSource Core Values.
• The Customer Service Representative reports to the Team Leader.

• Completed at least 2nd year in college.
• At least 1-year Technical Support experience
• Above average communications skills
• Typing test - 35 WPM, English Proficiency Test - B2

Enjoy these outstanding perks and benefits:

• Competitive salary
• Medical and dental Insurance (with free dependents)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions;
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised;
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels;
• You have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more;
• You are listening to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience;
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers;
• You will be providing support and assistance to IKEA Philippines customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so;
• You ensure our contact centre is a safe and secure environment at all times for visitors and co-workers;
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.

The Customer Account Analyst is responsible for ensuring accurate recording, analyzing, reporting, and reconciliation of all trade accounts receivables of PILMICO Foods Corporation/PILMICO Animal Nutrition. The Customer Account Analyst is responsible in managing the customer's account from day one (1) account set-up to the ordering payment cycle.

• Ensures timely collection of accounts receivables.
• Coordinates with customer and Territory Business Managers (TBM) and/or Regional Sales Managers (RSM) on the collection of maturing and/or overdue accounts.
• Evaluates customer requirements to minimize hold orders and recommends necessary moves.
• Reviews and reconciles customers' account ledgers.
• Prepares and records through Debit Note (DN) and Credit Note (CN) all adjustments pertaining to accounts receivables including its proper and necessary supporting documents.
• Prepares and maintains Accounts Receivable Aging Schedule per TBM to be submitted on a weekly basis.
• Prepares collection letters for delinquent accounts.
• Generates and mails monthly Statement of Account to customers.
• Attends to AR related queries and complaints from customers, TBMs and RSMs.
• Prepares and submits the Monthly Sales Summary Report.
• Prepares and submits the Monthly Summary of Price Adjustments and other deductions.
• Monitors collection of withholding tax certificates
• Prints and files Debit Notes and Credit Notes.

Position: Customer Solutions Consultant

Reporting to: Manager, Customer Solutions

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Shifting Schedule

Start Date: ASAP

About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Our industry-specific solutions, designed to maximize business value and process efficiency, are at the heart of our customers’ operations. Over 10,000 organizations in more than 20 industries across 80+ countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.

General Job Summary

The Customer Solutions Consultant is expected to provide application consulting and customer support to Aptean customers. This individual will participate as a member of the Customer Support and Implementation Team to deploy new projects, and/or provide on-going support to their existing installation. He/She will consult with customers in the configuration and usage of application modules, research and resolves problems and issues. Overall, this individual is expected to manage customer expectations and foster positive business relationships with all customers.

Knowledge: A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

Complexity: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

Supervision: Normally receives little instruction on day-to-day work, general instructions on new assignments.

Role and Responsibilities

• Consulting Services
  • Provide consulting services to customers based on Aptean’s service delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.
  • Effectively work on multiple projects simultaneously.
  • Work collaboratively with project manager and project team to deliver projects on time, on budget, on schedule.
  • Submit time and expenses punctually each week.
  • Maintain a professional appearance when onsite with customers.
• Incident Resolution
  • Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents.
  • Take ownership of and follow-through with all priority customer incidents.
  • Offer complete and timely explanations to customers throughout the incident resolution process and ensure that customers’ staff fully understand issue, its resolutions and means for prevention.
  • Clearly and concisely document all customer interaction and all steps taken to resolve incidents.
  • Observe trends and recommend improvements to product design, documentation or implementation and create necessary enhancement requests.
  • Work with R&D and product line team to expedite incident resolution and ensure seamless delivery of support service to customers.
  • Determine when issues need to be escalated.
  • Set severity levels with customers.
  • May be assigned escalated tickets.
• Knowledge Management
  • Expand expertise within the product.
  • Attend training sessions offered and use self-study tools; assist with peer training as needed.
  • Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.
  • Create KB articles and documents using the Knowledge Centered Support (KCS) methodology, to be published and shared both internally and with the customer base.
• Communication
  • Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
  • Ensure a professional communication manner when in-person or on the phone at all times.
• Additional Duties
  • Participates in system and release testing and QA as needed.
  • Recommend improvements in Customer Solutions policies and procedures.
  • Additional duties as assigned by management.

A Successful Candidate

• Proven track record in providing stellar customer service and technical support
• Outstanding communication skills in the English language – both verbal and written
• Experience working for an ERP company or exposure to using ERP solution is an advantage
• Understands the industry and business environment served by the application
• Basic understanding of relational database concepts and architecture
• Excellent time management and organizational skills
• Strong analytical problem solving and decision-making skills
• Ability to work efficiently and independently and do whatever it takes to get the job done
• Ability to handle difficult or sensitive situations with diplomacy and tact
• Previous working experience using CRM (Salesforce) and/or other ticketing solution

Join the A-Team and experience the A-Life!

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

• Provide excellent pest control treatment and recommendations to customers.
• Provide feedback to superiors on the service concerns of the customer.
• Maintain in good working condition all equipment, tools, mobile phones, vehicles and other items provided by the company for work purposes.
• Plan out and carry out the route to ensure timely arrival in all treatment sites.
• Efficiently manage the use of chemicals and other pest control consumables.
• Ensure proper SOP is followed for the warehouse, stock inventory & disposal process, and stocks issuance.

Do you have what it takes? If you want to be considered for this role you will need:

• Must know how to drive 4 wheel vehicle or motorcycle
• With Professional Driver's License (Restriction 1,2,3)
• College Graduate/Level Or Vocational Course Graduate
• Graduate of Agriculture or any related course is an advantage.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.
• Willing to work at Night Shift
• Willing to assign in NCR area
• Male and/or Female are welcome to apply

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks
  

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

• Provide excellent pest control treatment and recommendations to customers.
• Provide feedback to superiors on the service concerns of the customer.
• Maintain in good working condition all equipment, tools, mobile phones, vehicles and other items provided by the company for work purposes.
• Plan out and carry out the route to ensure timely arrival in all treatment sites.
• Efficiently manage the use of chemicals and other pest control consumables.
• Ensure proper SOP is followed for the warehouse, stock inventory & disposal process, and stocks issuance.

Do you have what it takes? If you want to be considered for this role you will need:

• Must know how to drive 4 wheel vehicle or motorcycle
• With Professional Driver's License (Restriction 1,2,3)
• College Graduate/Level Or Vocational Course Graduate
• Graduate of Agriculture or any related course is an advantage.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.
• Willing to work at Night Shift
• Willing to assign in South Luzon Area
  - Laguna
  - Batangas
  - Cavite
• Male and/or Female are welcome to apply

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks
  

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil Initial Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

• Provide excellent pest control treatment and recommendations to customers.
• Provide feedback to superiors on the service concerns of the customer.
• Maintain in good working condition all equipment, tools, mobile phones, vehicles and other items provided by the company for work purposes.
• Plan out and carry out the route to ensure timely arrival in all treatment sites.
• Efficiently manage the use of chemicals and other pest control consumables.
• Ensure proper SOP is followed for the warehouse, stock inventory & disposal process, and stocks issuance.

Do you have what it takes? If you want to be considered for this role you will need:

• Must know how to drive 4 wheel vehicle or motorcycle
• With Professional Driver's License (Restriction 1,2,3)
• College Graduate/Level Or Vocational Course Graduate
• Graduate of Agriculture or any related course is an advantage.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.
• Willing to work at Night Shift
• Willing to assign in the North Luzon Area

- Bulacan
- Pampanga
- Isabela

• Male and/or Female are welcome to apply

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks
  

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

Join the A-Team and experience the A-Life!

Rentokil Initial:

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

Service Delivery

• Executes service scheduling of all contract & job sales, effectively communicates and responds to clients’ service requirements and queries within the Portfolio;
• Ensure timely preparation, monitoring and coordination of advanced fixed schedule for zone in alignment Service Supervisors
• Assists Service team in communicating service concerns and treatment schedule with customer
• Ensures timely and accurate submission of monthly State of Service (SOS).
• Prepares the SOR (service order reports) of confirmed schedules for transmittal to service supervisors.
• Daily encoding of treatment in IBS system and submit all served SOR’s to accounting / Revenue Officer for invoice attachment.
• Prepares necessary document such as Certification for Contracts and Termite service upon client’s request.

Administration and Policy Directive

• Ensures all required reports and returns are submitted on time, prepared accurately and in line with the business requirements, both local and regional.
• Monitor and ensure all required documents like Treatment Instruction, Account Checklist, etc. are available and complete for New Business and Jobs Sales prior to any service scheduling.
• Develop, recommend and implement policies that would increase service productivity and quality, reduce customer complaints and controls that would minimize if not eliminate risk & losses to the business.
• Maintain accurate records and submit on time all reports and documents as required by management.

Customer Development

• Ensure proper coordination, monitoring, handling and follow up of all customer service complaints and concerns (2/24).
• Attend required trainings, meetings, conferences necessary for business growth and government legislation compliance
  

Do you have what it takes? If you want to be considered for this role you will need:

• College graduate with administrative exposure in the areas of customer service relationship, scheduling, planning, and people management.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date:

• HMO (Health Insurance)
• Paternity / Maternity Leave (if applicable)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay & other Statutory benefits

Benefits after 6 months of continuous work and pass the performance evaluation:

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Matrimonial Leave
• Bereavement Leave
• Rice Subsidy

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations. 

Responsibilities 

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center 
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform 
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders 
• Provide clear and accurate responses as well as market expertise to stakeholders 
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption 
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators  
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization  
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards  

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to the hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

What you'll do

• Assisting customers with the activation and setup of their product and services
• Validation of the customer’s entitlement for support (e.g. a client’s customer, account is current, level of support service entitlement)
• Logging all customer incidents upon receipt into the approved case management system;
• Providing support to customers by:
• Providing a timely and clear indication of the nature of the incident,
• Communicating what steps will be taken to attempt to resolve the incident,
• Setting the customer’s expectation on what the estimated time to resolve the issue is,
• Providing any potential short-term alternatives or workarounds to the customer,
• Making reasonable efforts to ensure the customers understand the information they have been provided;
• Resolving customer incidents wherever possible; and
• Escalating customer incidents to Tier 2, where not able to be resolved by Tier 1

What you'll bring

• 4-year technical degree or equivalent work experience
• 1-3 years’ experience in technical support or MIS in an Enterprise environment
• Ability to properly use all Microsoft tools including MSSolve, Knowledge Base, Order Entry, Internet and Intranet Resources
• Prior knowledge in at least one of the following disciplines is required: network operations, networking protocols, network authentication, messaging technology or messaging protocols, or other technical skill strengths with an online service or network communications
• Competencies before handling first interaction/call (verified by Vendor after New Hire Training)
• Ability to search and understand KB articles to troubleshoot customer issues
• Working knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 onwards)
• Minimum working knowledge of Microsoft® Windows NT® Server and Windows 2008 Server R2

We have a Hybrid work Arrangement, We also provide Exciting perks such as Spotter Bonus, HMO with 4 Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. Key responsibilities include:

• Continual improvement of services and processes

• Building strategic partnerships throughout the organization

• Managing services throughout their lifecycle

• Influencing decisions as a customer advocate

• Facilitating transparent communication and collaboration

• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets

• Analyzing ServiceNow data to identify service gaps and drive improvements

• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs

• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery

• Developing actionable plans with key deliverables/milestones, eliminating ambiguity

• Communicating with high energy, excellent verbal, written, and presentation skills are essential

• Creating clear and actionable service-related communications for distribution to targeted audiences

• Building partnerships and encouraging collaboration to maximize continual improvement opportunities

• Transforming complex technical concepts into precise, audience-appropriate language

• Leading in ambiguous high-pressure situations and working independently with limited direction

• Prioritizing and managing a wide range of competing initiatives

• Taking ownership of urgent customer items and building strong relationships with internal customers

• Optimizing service delivery by aligning technology owners with best practices and methodologies

• Challenging assumptions and the status quo, exhibiting strong organizational courage

• Developing persuasive business plans and proposals that maximize return on investment

• Exhibiting strong problem-solving skills and critical thinking techniques

• Understanding organizational change management and user experience improvement techniques

• Engaging professionally with people at all levels, using strong interpersonal skills

• Managing time and priority with attention to detail across a wide array of competing initiatives

• Integrating into a team of technical, process improvement and change management professionals

• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve Asia Pacific

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills

• Results-oriented with a continuous improvement mindset

• Coachable and positive attitude

• Strong and concise communicator, effective listener, and empathetic

• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership, and possess excellent communication skills.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Snapshot of the role:

The customer service representative is responsible to answer a high volume of inbound customer service calls related to many different request/needs, including work order creation, contract/coverage questions, billing inquiries, OSA, and status updated on service requests,

Core Responsibilities:

• Show up for assigned shifts and follow scheduled lunches and breaks
• Care for customers in accordance with ClearSource standards of quality:

1. Accuracy – always give only correct information and follow established processes
2. Connection – emotionally connect the customer with our client’s brand (this includes empathizing, listening attentively, and providing necessary assurance or resolution to appease the member or provider
3. Ease – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue

• Handling inbound and outbound calls to respond and resolve customer service issues.
• Acting as the customer advocate for all customer service issues.
• Using the computerized system for tracking information gathering, or troubleshooting.
• Ensuring that customers receive the best service possible, by processing service calls, preparing general correspondence, and coordinating with other functions as required.
• Utilize problem-solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/ or electronic communication according to all company policies, standard operating procedures, and contract coverage.
• Provide coverage policies of the homeowners
• Identifying and executing the correct method as to how claims being processed based on the standard operating procedures whether if it’s a ticket or a referral.
• Provide excellent customer service and change the customers perception of Landmark /Oneguard.
• Achieve the target goal of 95% when it comes to Quality score.
• Provide exceptional customer service and achieve the target goal for CSAT and Clarity which is 4.8%.
• Attendance goal per month is 3% below.

• At least SHS Graduate is encouraged to apply
• 1 year customer experience in BPO Voice - Customer Service experience required
• Above average when it comes to English communication skills
• Must be good when communicating through email.
• Expert in multitasking & must be good in handling escalation calls
• Must be willing to work onsite at Robinsons Cyberscape Gamma Ruby/Topaz Rd. Ortigas

• Competitive salary
• Medical and Dental Insurance (With free dependents)
• Group life insurance
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Outstanding career growth
• Leadership opportunities
• Passionate, energetic & innovative work culture
• Friendly team driven environment
• Skills and experience developmen

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Senior Customer Advocates gather their information and interact with customers via email/chat messages.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Answer client queries with enthusiasm, courtesy, and an open mind.
• Provide excellent customer service in a timely manner.
• Comfortably work with data.
• Support associates with their general queries and needs.
• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 2 to 3 years of customer service experience (may it be email, phone, or chat support)
• Advanced knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Experience with CRM 
• 50-60 words per minute typing speed.
• Excellent verbal and written communication skills.
• Strong and effective phone contact handling skills.
• Ability to accept feedback gracefully and with an open mind.
• Advanced understanding of common Customer Experience best practices.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.

• Customer orientation and ability to adapt/respond to different types of characters.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Flexitime
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

About the job

Service Operations Specialist is responsible for supporting the market Service Fulfilment team by working with IT solutions on the market, developing tools, invoicing and creating various analyses to secure a high-performing organisation in the market service fulfilment network including:

• Daily operations for services connected to internal and external service partners
• Operational excellence
• Efficiency and continuous improvement
• Short and mid-term capacities
• Cost development and contribution to the cost goal
• Lead-time development
• Sustainability

Contribute to the operations and development of the Service Fulfilment organisation with a customer-centric and collaborative approach in focus. Focus on delivering results with the sense of urgency, achieving and exceeding operational goals and higher efficiency on daily tasks. Provide a subject matter expertise and advice to business leaders within Service Fulfilment processes that will contribute to the development of business and people. Implement, assess standards, guidelines and policies within the own area of expertise and contribute to their development and update.

Your assignment

• Responsible for creating performance reports from IT solutions to enable a high performing daily operation and an efficient distribution network connected to service fulfilment including capacity utilization, delivery performance and shipment life cycle with a focus on quality and a customer-centric collaborative mind-set to enable competitiveness of IKEA in a multichannel environment and support long-term growth and profitability.
• Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market through securing proper system setup for services, monitoring and reporting and clear connected communication with service partners to exceed customer expectations, provide seamless shopping experience and a great quality in meeting with the customer.
• Contribute to short-, and mid-term development of existing service partners through trainings in relevant IT solutions and for providing first line IT support towards service partners in daily business to secure that the service partners have the knowledge to perform their tasks to represent IKEA well and provide and excellent quality in the meeting with the customer.
• Responsible to define and maintain short and mid-term service and capacity parameters based on available forecasts.
• Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.
• Contribute to securing efficiency and implementing improvements on the market by supporting the development of operational processes and developing tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders to reach excellence in execution and exceed customer expectations.
• Identify, assess and in cooperation with the Ikea for Business Country Manager, select potential partners as needed for expansion of IB’s service offer.
• Throughout the process of fulfilment, always keep the customers updated on the position of delivery and ensure the quality of all information being passed on.
• Oversee the interface between IB and SSS, to ensure clarity and alignment of all parts of the supply chain.
• In coordination and cooperation with sales management, ensure that after-sales services related to fulfilment are done with precision and to the highest possible standard.
• Support Service Fulfilment developers in tender activities.

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you an enthusiastic and driven individual with a passion for recruitment and candidate care? Do you have excellent communication and interpersonal skills? If so, we have an exciting opportunity for you! Join our client's team and make a meaningful impact in attracting and retaining a high-quality workforce in the healthcare industry in Sydney, Australia. 

Join our vibrant team as a CLIENT SERVICE RECRUITER and play a pivotal role in building a community of successful companies. Apply now with your updated resume and a cover letter highlighting your relevant experience. We look forward to reviewing your application and discovering the talent you bring to the table. 

This is a full-time role, from 7:00 am – 4:00 pm, Monday to Friday, Dayshift. 

This is an office-based position in central Cebu City 

The expected start date is February-March 2024. 

ABOUT THE ROLE 

As a Client Service Recruiter, you play a pivotal role in building strong relationships through exceptional candidate care. You will lead recruitment efforts, utilise social media for candidate sourcing, and collaborate with the team to meet client goals. Your role involves being the first point of contact for candidates, understanding and enforcing policies, and maintaining relationships. 

RESPONSIBILITIES 

• Lead recruitment efforts: Attracting, selecting, and onboarding high-quality hires. Your innovative and creative approach to recruitment will ensure the organisation is staffed with exceptional talent. 
• First point of contact: Be the primary contact person for addressing candidates’ inquiries and concerns. Your ability to provide timely and effective resolutions will contribute to a positive and engaging work environment. 
• Policy and compliance: Understanding the client's policies and procedures is crucial to ensure that all workforce members adhere to them and remain compliant. Your attention to detail and knowledge of relevant regulations will be key to maintaining a compliant workforce. 
• Industry knowledge: Familiarity with the National Disability Insurance Scheme (NDIS) and the Social, Community, Home Care and Disability Services Industry Award (SCHADS Award) is essential. Your understanding of these frameworks will enable you to effectively support workforce members within the specific industry context. 
• Candidate care and service: Building strong relationships with workforce members is a top priority. Your commitment to providing exceptional candidate care and service will contribute to a positive experience for all individuals involved. 
• Relationship management: You will be responsible for maintaining and growing relationships with existing and new workforce members. Your ability to understand their needs and provide ongoing support will foster a sense of loyalty and engagement. 
• Collaborative teamwork: Working as part of a team, you will collaborate with the allocations team to effectively build a strong and diverse workforce for specific areas as required. Your teamwork skills and ability to adapt to changing priorities will be essential. 
• Social media sourcing: Continuously sourcing experienced candidates via social media platforms will be a key component of your role. Your proficiency in leveraging social media channels for recruitment purposes will ensure a steady pipeline of qualified candidates. 

• Goal-oriented mindset: You will work towards meeting the client's goals and objectives. Your commitment to achieving targets and delivering results will contribute to the overall success of the organisation. 

COMPETENCIES REQUIRED 

• Communication Skills: Clear and effective communication is essential for interacting with candidates, hiring managers, and colleagues. This includes verbal, written, and interpersonal communication skills.  
• Interpersonal Skills: Ability to build rapport and establish relationships with candidates and allocation team. Being empathetic, approachable, and personable is crucial.   
• Organizational Skills: Recruiters need to manage multiple tasks simultaneously, including scheduling interviews, coordinating with allocators, and keeping track of candidate pipelines.   
• Time Management: Prioritizing tasks and managing time effectively to meet deadlines and keep the recruitment process on track.   
• Problem-solving skills: Ability to identify challenges in the recruitment process and develop creative solutions to overcome them.   
• Attention to Detail: Ensuring accuracy in job descriptions, candidate documentation, and other recruitment-related materials is vital.   
• Technology Proficiency: Familiarity with client’s applicant HR systems, job boards, social media platforms, and other recruitment tools and technologies.   
• Knowledge of Employment Regulations: Understanding of relevant employment policy and procedures, regulations, and best practices, including NDIS and SCHADS Award.   
• Candidate Assessment Skills: Assessing candidates' qualifications, skills, and fit for specific roles through interviews, assessments, and other evaluation methods.   
• Cultural Awareness and Diversity & Inclusion: Recognizing and valuing diversity in the candidate pool and promoting an inclusive hiring process.   
• Data Analysis Skills: Analyzing recruitment metrics and data to evaluate the effectiveness of recruitment strategies and make data-driven decisions.   
• Adaptability and Flexibility: Ability to adapt to changing priorities, business needs, and market conditions.   
• Confidentiality: Handling sensitive information with discretion and maintaining confidentiality throughout the recruitment process. 

• Bachelor’s degree in Business Administration, Human Resources, or a related field. 

• Minimum 2+ years of recruitment or talent hiring internationally. 
• Understanding of NDIS and the SCHADS Award of Australia. 
• Excellent communication and interpersonal skills. 
• Excellent verbal and written English and interpersonal skills to interact with clients and candidates effectively.  
• Excellent computer skills and ability to pick up new systems with ease.  
• High sense of urgency and speed of delivery without compromising on quality  
• Ability to work independently and collaboratively as part of a team in a fast-paced environment. 
• Strong sense of accountability and reliability to produce quality output in line with legislation and internal processes. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

Rentokil Initial

Rentokil Initial is an international business services company employing 46,031 colleagues across 88 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

1. Sales / Service Efficiency

• Achieve monthly Key Performance Index (KPI) and Sales targets
• Act and prevent contract terminations and ensure customer contract retention
• Monitor, evaluate and ensure customer service satisfaction
• Act on changing customer needs, market conditions and competitor activity with speed and quality
• Conduct complete survey; ensure pertinent details are clearly stated.
• Sell according to the prescribed pricing as per the price list and discount structure or as approved by the management.
• Comply to all processes and procedures, quality standards
• Use appropriate sales kits and sell professionally.

2. Administration and Policy Directive

• Ensure all required documents/ paper works (like Service Agreements/Job Acceptance, SRS, IDAR, Service Cards, Credit Checklist, etc.) for contract renewal and up-selling businesses are complete and accurate and in accordance with SOP.

• Drive SHE policy compliance and zero tolerance policy. Achieve LTAR target set for the year for both Pest Control & Hygiene
• Attend regular meetings to address issues and concerns, performance review and weekly updates.
• Maintain accurate records and submit on time all reports and documents as required by management.
• Attend to other work related duties as may be assigned to you from time to time.

3. Customer Development

• Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
• Conduct regular face to face customer visit to maintain good business relationship and thus improve customer retention.
• Act on potential sales and collection opportunities to help generate additional new business, up-selling and improve collection.
• Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers’ requirement.
• Ensure satisfactory after sales service is provided to clients and provide regular communications between the client and team, to provide strong team representation to meet the customer’s expectations.
• To attend to all enquiries from prospects and existing customers.
• Act on customer needs and goals within the organization to ensure quality delivery of the agreed solutions and services
• Build rapport with customer and develop additional and repeat business
• Execute of the Customer Contact Strategy for the purpose of customer satisfaction and retention.

4. Collection / Credit Management

• To assist with the collection of debts and credit issues.
• To manage the wellness of the customer’s account in ensuring good credit status and liaise with the credit controllers on effective cash collection to customers.
  

Do you have what it takes? If you want to be considered for this role you will need:

• College graduate of any related Courses
• Fresh graduates are welcome to apply, but with 1-2 yrs related experience with strong inclination to Sales and/or Customer Service Relationship.
• With excellent communications and customer relation skills
• Ability to multi task, prioritize and manage time effectively
• Proficient in MS Office applications
• Willing to work in Kalawaan Pasig City

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• 13th Month Pay
• Paid Non working holidays

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!