Job Description:

• To perform support & service sales in the accomplishment of the primary objective of the company in terms of sales and customer satisfaction.
• Assist in serving & monitoring customers via regular customer visits/front office activities to allow proactive identification and suggestion of opportunities in the team.
• Prepares quotations, coordinates quotes, provides customer service and manages customer accounts. 
• Support in the timely collection of sales and serve as a liaison between a company and its customers when necessary
• Responding to calls and emails, analyzing customer needs, and providing the necessary corrective measures.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

A SNAPSHOT OF YOUR ROLE

Troubleshoots minor equipment malfunction and corrects them as directed by knowledge-based tool, IT Service Desk and/or Shift Supervisor.

· Monitor user and system adherence to security standards.

· Evaluates and tests equipment, network/software, and system tool products and submit recommendations to the shift supervisor.

· Operates and monitors divisional operating systems, platforms, network, servers and software and escalates and/or resolves exceptions in accordance with established procedure.

· Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.

· Escalates issues to higher level of support when needed.

· Document, track and monitor problems to ensure timely resolution.

· Sets and loads computer equipment with required items and prepares equipment for operations.

· Gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.

· Ensures hardware accessories are functional and usable. Troubleshooting hardware issues is the primary scope of support.

· Provides physical support to all system users.

· Acts as second layer of support to prepare machines for WFH users, configures VPN for out of office environment and arranges logistics of technology items for delivery for home use.

Join the A-Team and experience the A-Life!

LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES

Position: SEO Specialist

Schedule: TBC

Pay Range: $1200-$1500

Job Type: Full-time

About the Company:

Support Shepherd is a leading customer support outsourcing company that provides high-quality and reliable customer service solutions to businesses of all sizes. Our dedicated team of support agents ensures customer satisfaction and helps businesses build strong relationships with their clients.

About the Role:

We are seeking an experienced SEO Specialist to join our team. As an SEO Specialist, you will be responsible for implementing effective search engine optimization strategies to drive organic traffic, improve website rankings, and increase online visibility.

Responsibilities:

Strategic Planning & Execution:

○ Conduct in-depth keyword research to identify high-value opportunities for

client websites.

○ Develop and implement comprehensive SEO strategies aligned with

broader marketing goals.

○ Analyze competitor landscapes to identify strengths and weaknesses for

informed decision-making.

○ Stay up-to-date on industry trends and best practices to ensure

cutting-edge strategies.

Technical SEO & Website Optimization:

○ Perform technical SEO audits to identify and resolve crawl errors, indexing

issues, and website speed problems.

○ Work with developers to implement technical SEO recommendations for

optimal performance.

○ Ensure mobile-friendliness and responsiveness across all devices.

On-Page Optimization:

○ Craft compelling meta descriptions, title tags, and header tags for

improved click-through rates and ranking.

○ Optimize content for search engines and user experience, leveraging

internal linking and semantic markup.

○ Identify content opportunities for ranking for high volume keywords.

○ Collaborate with content creators to ensure content aligns with SEO best

practices and target keywords.

Off-Page Optimization:

○ Develop and execute effective link-building campaigns to build website

authority and trust.

○ Secure high-quality backlinks from relevant websites and platforms.

○ Monitor and manage online reputation and brand mentions.

Tracking & Reporting:

○ Set clear SEO goals and metrics for success.

○ Utilize Google Analytics 4, Google Search Console, SEMRush, Ahrefs,

and other SEO tools to track performance and measure impact.

○ Generate insightful reports to stakeholders, demonstrating the

effectiveness of SEO efforts.

Collaboration & Communication:

○ Collaborate closely with development, content marketing, and design

teams to ensure seamless integration of SEO strategies.

○ Communicate effectively with team to manage expectations and provide

regular updates.

○ Be a thought leader and share SEO knowledge with other team members.

• 3+ years of experience as an SEO specialist or similar role.
• Proven track record of success in improving organic search ranking and traffic.
• Deep understanding of Google’s SGE updates, E-E-A-T Guidelines, SEO fundamentals, including keyword research, on-page optimization, technical SEO, and link building.
• Proficiency in using SEO tools like SEMrush, Ahrefs, Google Analytics 4, Google Search Console, and other relevant platforms.
• Experience with troubleshooting technical SEO issues and identifying website performance bottlenecks.
• Excellent communication, collaboration, and presentation skills.
• A data-driven mindset with a passion for continuous learning and staying ahead of the curve.

Nice to Have: 

• Experience with content marketing and content creation and AI Tools such as
• ChatGPT, Genesis, and SurferSEO.
• Familiarity with local SEO strategies.
• Experience with industry-specific SEO best practices.

TBD

Troubleshoots minor equipment malfunction and corrects them as directed by knowledge-based tool, IT Service Desk and/or Shift Supervisor.

· Monitor user and system adherence to security standards.

· Evaluates and tests equipment, network/software, and system tool products and submit recommendations to the shift supervisor.

· Operates and monitors divisional operating systems, platforms, network, servers and software and escalates and/or resolves exceptions in accordance with established procedure.

· Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.

· Escalates issues to higher level of support when needed.

· Document, track and monitor problems to ensure timely resolution.

· Sets and loads computer equipment with required items and prepares equipment for operations.

· Gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.

· Ensures hardware accessories are functional and usable. Troubleshooting hardware issues is the primary scope of support.

· Provides physical support to all system users.

· Acts as second layer of support to prepare machines for WFH users, configures VPN for out of office environment and arranges logistics of technology items for delivery for home use.

Join the A-Team and experience the A-Life!

JOB DESCRIPTION:

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.

Global Business Services (GBS) is a transactional excellence group within the Abbott Rapid Diagnostics Division. GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.

The Customer Service Specialist is responsible for a variety of sales and customer support activities – including; accepting and processing Customer orders, arranging domestic and international shipments, preparing commercial invoices, handling customs clearance, monitoring inventory levels at warehouses and operating in a compliant and process driven way.

Duties and Responsibilities

• Responsible for all areas of Customer order fulfillment, including order processing, open order management, order reporting, service issues and resolution
• Manage and process all inquiries and orders from all receipt methods
• Work with Quality, Master Data, Warehousing/Supply Chain and Finance personnel as needed to ensure specific customer requirements are met
• Manage the organization of Domestic and International shipments as per Inco terms
• Prepare and send relevant shipping documentation that meets appropriate export regulatory compliance
• Coordinate shipments to and from factory, supplier, site, port and international locations
• Coordinate and communicate with respective brokers to ensure shipments for Private Label products (made to order) in order to reach the final destination
• Maintain ongoing relationship with commercial teams; flag order and customer issues, understand upcoming orders, changes in customer requirement and collaborate on shipping priorities at month and quarter end
• Review and maintain customer’s open orders on a daily basis, in order to progress orders daily and to resolve any blocks (Delivery blocks, Billing blocks etc)
• Adherence and awareness of compliance and regulatory guidelines in customer set up and support
• Resolve e-mail, fax and phone issues with customers regarding pricing, inventory availability, terms, delivery, etc.
• Investigate and process Credits & Return Goods Authorizations and Debits
• Communicate proactively with internal and external customers regarding order status
• Route customer contact inquiries to appropriate resources
• Work cross-functionally to ensure that accurate information is maintained in SAP
• Keep up-to-date on products, inventory levels, productions on allocation, promotions, etc. that are necessary to provide customers with impeccable customer service
• Cross functional collaboration to ensure that all relevant stakeholders are informed of all changes, issues and potential concerns of all customer accounts
• Complete all SAP transactions and Order status updates in a structured, accurate and compliant way in order to ensure accurate and consistent reporting that can be cascaded across the wider organization.
• Investigate and resolve service issues reported by customers or as requested by Abbott
• Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
• Creating process documents in line with our Quality Management System
• Other duties as assigned

Key Position Competencies

• Functional Technical skills
• Self-Starter – ability to work on their own initiative
• Problem Solving skills
• Drive for Results
• Confident, can-do attitude.
• Dealing with ambiguity
• Dealing with complex tasks – where issues can have consequences across multiple departments.
• Proven record of multi-tasking
• Time Management
• Written Communications
• Customer Focus

Minimum Qualifications

• Previous customer service experience required (in the healthcare industry preferred but not essential)
• Must be proficient in MS Office including Excel, Word and Outlook
• Proficiency in an ERP System (preferably SAP)
• Experience handling tasks where attention to detail is critical to success
• Experience of shipping, domestic and export traffic terms, documentation and procedures.
• Thorough understanding of Customs regulations and Export controls
• Knowledge and understanding of compliance and regulatory guidelines for setting up export customers
• Experience auditing documents and project requirements.
• Knowledge and comprehension of basic contract terms and conditions
• Must be able to communicate professionally, verbally and in writing
• Must be able to work independently and on a team
• Must be able to react to situations with a strong sense of urgency
• Must be willing to work night shift

Education & Experience

• Must possess at least College/Bachelor's Degree
• Minimum two years of working experience in the related field required
• Knowledge of SAP or ERP applications required
• Proficiency in the Korean Language

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Customer Care Consultant

Reporting to: Team Lead

A SNAPSHOT OF YOUR ROLE

We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Customer Care Consultant, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

Customer Care Consultants are the first point of contact to deal with existing or potential customers’ enquiries. The role is required to establish effective relationships with the customer by gaining trust and respect and in turn generating customer information in order to deliver a solution

You’re the genie that fulfils our clients and customer’s needs. You’ll represent the account and interact with clients, brokers, and other parties through emails and calls and ensure their services- are addressed in a timely and efficient manner. You use analysis, focus, and patience, coupled with product knowledge to effectively execute what is required. Your day could see you:

• Provide a first class customer service experience to our clients.

• Providing smart, effective and efficient service to customers.

• Act quickly and decisively in determining customer needs.

• Promote the campaign as a leading Energy provider by delivering quality customer service to new and existing Simply customers.

• Respond to enquiries about gas and electricity (depending on geographic location) and various client promotional offers.

• Identify sales opportunities, up selling and cross selling of products to new and existing customers.

• Address complaints or fault inquiries and transferring calls as required to appropriate personnel in order to achieve a positive customer outcome.

• Comply with all Quality requirements and scripting at all times.

• Ensure all privacy requirements are adhered to accurately enter all data including relevant and appropriate notations on customer files.

• Implement and observe all Acquire BPO conditions of employment and policy guidelines (with particular regard to personal conduct, presentation, behaviour).

• Commitment to maintain all company workplace health and safety procedures.

• Perform various duties and projects as allocated by the Team Leader or members of Management.

• Contribute to an effective monthly one-on-one progress review with the Team Leader.

• Respond to Performance Improvement Plan stipulations and any coaching requirements.

• Actively participate in team and department activities.

A BIT ABOUT YOU

• Excellent in customer service.

• Previous experience in a customer service environment is mandatory.

• Sales background, ideally in a Contact Centre environment.

• High level of literacy and numerical skills.

• Ability to effectively use computers and IT systems.

• Clear and Effective communication skills.

• Sales and Negotiation skills.

• Ability to work under pressure and maintain a positive attitude.

• Able to manage time effectively, works with a sense of urgency whilst maintaining attention to detail.

• Relates well to all kinds of people, able to build rapport and out people at ease.

• Results orientated with the ability to meet targets.

WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.

• Exceeding/on target scorecard rating.

• Exceeds accuracy goal.

• Meeting settlement deadlines.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

JOB DESCRIPTION:

Job Description
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The position of Customer Service Associate 2 is located in our office at Manila, Philippines. This role is responsible for a variety of sales and customer support activities by providing product and service information, resolving service inquiries and problems for internal and external customers. This job description will be reviewed periodically and is subject to change by management.

Key Areas of Accountability : 

Responsible for all facets of assigned account management including, but not limited to, order fulfillment, open order management, service issues and resolution, while acting as primary liaison between customers and other areas of business. Review and maintain open orders to quickly resolve delivery blocks, billing blocks, and incomplete order status, etc. Provide accurate documentation of all delays and changes made to an order. Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner. Review and respond to all emails with professionalism, accurate information and timely follow up. Properly document customer interactions by recording details of inquiries, complaints, and comments as well as actions taken. Utilize all resources to resolve any issues or potential concerns regarding a customer, product or system. Obtain knowledge of businesses processes to resolve proactively and seek assistance from the leadership team as necessary. Understand and review Credits & Return Goods Authorizations, and Debits. Take note of concerns received from customers and liaise to Support Team or Specialists for resolution. Work with Domestic Customer Service Management in identifying and documenting areas of process changes or improvement. Work with Distribution Centers, supply chain and sales as needed to manage customer expectations and ensure order fulfillment requirements are met. Maintain required knowledge of all Abbott Systems including SAP, Esker, Agile, Metro, and SharePoint to accurately provide information to all inquiries and follow business guidelines. Execute applicable Quality System processes. Support Sarbanes-Oxley (SOX) compliance. Other duties as assigned 

Job Specification 

Must be proficient in MS Office including Excel, Word and Outlook 
Must have good keyboarding and typing skills 
Must have customer service experience, preferably on phone support/tasks Must be able to multi-task and meet deadlines 
Must be able to work independently and on a team. 
Must be willing to work night shift

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Join the A-Team and experience the A-Life!

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Join the A-Team and experience the A-Life!

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

• Take responsibility: Receives and professionally responds to user inquiries and requests via telephone, email, case tracking system with speed, accuracy and proficiency
• Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
• Conscientious coordination: Keep customer updated of case status and resolution times

LOOKING FOR FILIPINO CANDIDATES

Position : Document Editor and Formatting Specialist

Work Hours (Client) : 9 AM - 5 PM PST | Mon - Fri

Work Hours (MNL) : 1 AM - 9 AM MNL | Mon - Fri

Holidays : 10 days of Public Holidays (based on the Philippine Public Holiday calendar) 8 days of Special Non-Working Holidays (based on the Philippine Public Holiday calendar)

Pay Range : $800 - $1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

Company is searching for an exceptional Document Editor and Formatting Specialist who shares our values to join our team, supporting our Project Managers and Marketing Director with a wide variety of deliverables ranging from memoranda and complex multi-chapter technical reports to marketing materials and proposals.

Company specializes in a variety of environmental planning, studies, and compliance tasks for

infrastructure, conservation, and restoration projects throughout California. Our clients include local, state, and federal government agencies, local resource conservation and open space districts, utilities, mining and aggregates companies, and many more. Our dedicated team of more than 50 biologists, arborists, and botanists work alongside agencies, clients, and crews to determine the most appropriate measures, permitting, and CEQA/NEPA compliance avenues to implement to support natural resource protection during project implementation.

YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE…

The Document Editor and Formatting Specialist plays a critical role in Company's foundational company initiative of ensuring that all our deliverables are clear, concise, and fully demonstrative of our high standards for quality, as well as scientific and technical excellence. Working closely with our staff at all levels, you will enhance our team by:

• Proof-reading, editing, and formatting a range of documents for clarity, consistency, grammar, organization, correctness, completeness, and conformity with Company or client style guidelines (including text, tables, graphics, and appendices)

• Assisting with maintenance of and quality control for internal content management systems

• Working rapidly under tight and competing deadlines while maintaining a high standard of

quality

• Communicating efficiently and effectively with Project Managers and authors to resolve content questions, accommodate scheduling changes, and meet deadlines

• Recommending revisions or changes in approach, organization, structure, or flow of documents, as appropriate

• Providing meaningful feedback to document authors and management staff to improve

processes and deliverables

• Assisting with the development of document templates in MS Word

• Creating, combining, and manipulating complex PDFs in Adobe Acrobat

• Maintaining our deliverables tracking system and meeting with Project Managers regularly to review, update, and plan deliverables schedule

• Developing and reinforcing a company style guide

• Reinforcing internal quality control procedures and protocols

• Developing and facilitating staff trainings for topics including MS Word formatting, writing, and Companystyle

• Drafting and/or reviewing emails to staff, clients, and partners on behalf of Project Managers

• Facilitating regular resume updates with staff

• Drafting project descriptions based on available project information and facilitating review

processes

• Reviewing and providing suggestions for improvement of marketing content

Minimum Requirements:

WE’RE EXCITED ABOUT YOU BECAUSE YOU…

Have these minimum qualifications and knowledge or similar transferable skills:

• Bachelor’s degree in technical writing, English, communications, journalism, or related

discipline, plus 5 years of relevant editing experience (or master’s degree in those fields plus 1 year of relevant experience)

• Superior command of grammar, punctuation, spelling, and composition

• Advanced level of expertise in MS Word, including mastery of track changes, styles, formatting, and template functions

• Creating multi-volume, and multi-section documents with varying page sizes
• Creating and maintaining captions and references
• Paste special functions
• Page headers/footer formatting in multi-section documents
• Page and section breaks
• Running macros
• Creating and using paragraph styles
• Numbering tools for complex numbered lists
• Creating tables and assigning styles
• Creating tables of authorities independently using native Word tools

• Exceptional attention to detail and commitment to quality

• Knowledge of standard writing styles and style guides (AP, CMOS, CSE, or similar)

• Proficiency in Windows 10, MS Office, and Adobe Acrobat

• Excellent organizational skills and ability to balance changing priorities in a fast-paced

environment

• Strong interpersonal skills and commitment to teamwork

• Demonstrated ability to think critically, solve problems, and effectively communicate with

multiple project team members

• Environmental consulting or adjacent industry experience preferred 

WHY YOU’LL LOVE WORKING WITH US

We provide a collaborative, employee-forward working environment. Do you enjoy creating, building and maintaining long-term relationships in your work and find satisfaction in making a lasting impact in protecting our biodiversity, while also protecting your community?  Company is looking for a self-motivated individual who is eager to steer the direction of their career in a company that promotes and supports professional development. We don’t hire candidates to suit the job, we find the work that fulfills our employees and helps them meet their professional goals.

OUR COMMITMENT TO EQUALITY, DIVERSITY, INCLUSION & BELONGING:

We create a “safe space” culture focused on fostering employee well-being, job satisfaction, and productivity. We are committed to a more inclusive and diverse workforce, where each employee can reach their full potential without the burden of discrimination or harassment. We strive to maintain a strong culture built upon our shared core values of Respect, Excellence, Passion, Integrity, and Teamwork.

Company is an equal opportunity employer.  We understand that diversity, including human diversity, is the key to the success of all healthy ecosystems. We are a forest of remarkable individuals, standing tall as our authentic selves and as one. We grow together to form a stable community that is diverse in character and content. 

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Description:

Experienced Software QA Engineer will collaborate with development, product managers, and project managers (scrum masters) to ensure quality. He/she will also work closely with developers in an agile scrum environment. L3 SQA engineer will possess a good understanding of agile testing. He/she will have good troubleshooting skills and understanding of automation frameworks.

Responsibilities:

• Provide QA for development of a web based application in an agile (scrum) environment
• 4+ years experience in software testing, B/S testing or web app testing preferred
• Strong understanding of Software Quality Assurance methodologies, process and best practices for SAAS based applications
• Expert of requirement analysis and test case design/execution, Agile testing experience
• Experience in automation test and wide knowledge of open source testing tools (Selenium / Webdriver / Appium is preferred)
• Deep understand of HTTP protocol, client/server communications, relational database and SQL
• Functional/regression testing of browser-based web application using manual/automation testing methodologies
• Review, analyze and provide feedback on user stories’ acceptance criteria
• Proactively communicate/collaborate with BA/Project Owner/DEV/DBE to make sure user stories acceptance criteria & requirements are implemented correctly.
• Create and execute automated test cases against different SDLC environments and analyze execution results
• Staying on top of all bugs/issues. Help triage bugs and drive issues to resolutions. Keeping everyone aware of QA status.
• Work closely with NA/China development, QA teams to ensure quality of products
• Ensure defined software quality assurance procedures are being followed
• Participate in the identification and implementation of continuous improvement, integration, and deployment processes & standards
• Rich experience of analytical and problem solving
• Familiar with security testing

Requirements:

• Bachelor’s degree in Computer Science, IT, Management Information Systems, Engineering, or related discipline
• 4+ years’ experience in software manual/automation testing
• 4+ years’ experience in working in an Agile/Scrum environment
• 4+ years’ experience in testing methodologies, process and best practices along with strong understanding of current application development technology
• 3+ years’ experience in automation tools (Selenium) & testing frameworks (C#, Java, MSTest, NUnit, xUnit, JUnit)
• 3+ years’ experience in testing Web based applications
• 3+ years’ experience in testing API’s
• 3+ years’ experience writing and executing SQL queries for data validation & reporting
• 3+ years’ experience in mentoring other QA team members
• Proven ability to work in a fast-paced, cross-functional engineering team
• Strong requirement analysis and test case design/execution capability
• Strong team work, have initiative, take ownership
• Strong understanding of functional, regression, integration testing
• Self-starter with ability to work either independently or as a team member
• Outstanding verbal and written communication skills in English
• Passionate about QA
• Able to self-manage and prioritize work effectively under pressure

• Knowledge on how to build applications and deploy them to different SDLC environments using automated deployment tools (Jenkins, Octopus, TeamCity)
• Knowledge using JIRA or other bug/agile project management tools
• Knowledge using Testlink or other test case repository tools
• Experience on offshore development team is preferred
• Excellent English communication skills, fluent oral and written English is plus
• Good self-drive and self-management skills
• Team player and fast learner

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

ESSENTIAL REQUIREMENTS

• Excellent communication and interpersonal skills

• Ability to work under pressure with a willing-to-learn and “can do” attitude

• Good organizing and planning skills

• Bachelor’s degree in Business Administration, Marketing or a related field (preferred)

• Knowledge of Salesforce and Oracle would be advantageous

• Proficient computer skills (MS Word, Excel, PowerPoint, Outlook)

• Fluent in English language essential (French and/or German language advantageous but not essential)

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Marketing Ads Manager

Working Schedule:  Mondays to Fridays, 8 AM to 5 PM (EST) | 9 PM to 6 AM (PH Time) 

Salary Range:  Up to USD 1500 per month

ABOUT THE COMPANY:

The company is not just a platform; They're creating a movement to transform dentistry by inspiring dentists to take the best continuing education courses. The mission is to unite and elevate the dental industry through continuing education, enhancing treatment quality, reigniting passion, and changing career trajectories. Unfortunately, many dentists are unaware of vast opportunities, leading to a lack of fulfillment in their careers. They are committed to helping dentists find exceptional continuing education that fosters professional excellence and elevates dentistry as a whole.

ABOUT THE ROLE:  

Do you love marketing? Enjoy developing high-level marketing strategies, executing them effectively, and then optimizing to achieve the best ROI?

Do you find excitement in seeing your marketing strategy go from concept to a fully realized and impactful campaign?

Then this role is for you. 

As a Marketing Specialist you will be responsible for managing advertising campaigns across multiple platforms such as Meta, Google, Email campaigns and others. The ideal candidate will possess a proven track record of highly successful campaigns, copywriting, and optimizing ad strategies to maximize ROI. Your role will be data-driven, utilizing analytics to inform decision-making and optimize marketing strategies.

RESPONSIBILITIES:

• Expert Ads Manager: Must be an expert in managing ads on Meta with experience on other ads platforms including Google. Proven track record of highly successful ads campaigns with high ROAS. 
• Marketing Campaigns: Develop, implement, and manage a variety of marketing campaigns such as content creation, PPC, social media, lead generation, email campaigns etc.
• Data-Driven Decision-Making: Essential to this role is a data-driven mindset. The candidate must excel in utilizing data analytics and science to drive decision-making.
• Copywriting: Exhibit strong copywriting skills for ads and email campaigns, ensuring compelling and engaging content.
• SEO Experience: Possess some experience in SEO to contribute to the overall success of online marketing efforts.
• Highly Driven and Results-Oriented: Showcase a high level of motivation to optimizing ROI

• Performance Measurement and Budgeting: Evaluate all sources of traffic conversions, strategically deploying funds and time to enhance course registrations

QUALIFICATIONS:

• Experience: Minimum of 2-3 years of relevant experience in digital marketing.
• Communication Skills: Strong communication skills, especially when dealing with US-based businesses.
• Learning Attitude: Demonstrable experience in marketing while being open to learn and adapt.
• Campaign Management: Proven experience in leading cross-channel marketing campaigns, paid ads management, and email campaigns.
• Analytical Skills: Solid knowledge of website analytics tools and experience in setting up and optimizing Google Adwords campaigns.
• Numerical Literacy: Comfortable working with numbers, metrics, and spreadsheets.
• Creativity: A sense of aesthetics and a passion for great copy and witty communication.
• Market Awareness: Stay up-to-date with the latest trends and best practices in online marketing and measurement.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop, Personal Computer with External Monitor.

Why ClearSource?

ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all of our people in helping them realize their greatest potential.

ClearSource is seeking enthusiastic individuals to join our team as Solar Customer Service Representatives who will serve as the friendly face and helpful voice for our valued solar customers. You will make sure things run smoothly year-round by providing quick and professional service when things don't go as planned. If you have a passion for renewable energy, excellent communication skills, and a knack for problem-solving, we want you on our team! Join us in empowering our solar community and be a force for positive change. Apply today to embark on a rewarding journey as a Solar Customer Service Representative!

What you will do as a Solar Customer Service Representative

• Represent the company with professionalism and deliver exceptional customer service through effective communication and support.
• Troubleshoot and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times.
• Complete, maintain, and process pertinent paperwork and records with high attention to detail to ensure accurate data about the customer is maintained.
• Complete daily tasks within pre-established timelines.
• Meet all identified team and client performance metrics and goals.
• Build relationships and work closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
• Report any training needs or system error/discrepancies to the supervisor.
• Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and are an essential function of this position.
• Live the ClearSource Core Values.
• The Customer Service Representative reports to the Team Leader.

• Completed at least 2nd year in college.
• At least 1-year Technical Support experience
• Above average communications skills
• Typing test - 35 WPM, English Proficiency Test - B2

Enjoy these outstanding perks and benefits:

• Competitive salary
• Medical and dental Insurance (with free dependents)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The  Finance Analyst is responsible for delivering value to a dynamic and growth trajectory-based service business while delivering financial analysis and commentary to optimize business performance. This role involves a combination of strategic thinking, data analysis, and collaboration across different departments.

JOB DESCRIPTION:

• Monitor day-to-day spending and assess adherence to budgetary guidelines

• Analyze and control costs to optimize resource allocation and improve overall financial efficiency

• Assist in the implementation of budgetary controls and expense management policies

• Assist in financial planning processes related to planning, budgeting, forecasting, and customer profitability

• Collaborate with different departments to develop realistic and achievable expense budgets

• Assist in the preparation of yearly budget exercise and periodic update of financial forecasts

• Assist in monthly preparation of financial outlook with variance analysis to compare actual against budgeted

• Perform various business case analyses, as needed

• Perform periodic review of compliance with debt covenants

• Initiate, coordinate, and monitor improvements in financial processes, ensuring adherence to the highest standards and best practices

• Collaborate with cross-functional teams to gather accurate data information and implement cross-functional initiatives

• Other ad hoc functions or initiatives

QUALIFICATIONS:

• Bachelor's degree in a related field or equivalent experience.

• 3-4  years experience in Finance or equivalent practical experience with a focus on expense management and financial analysis

• Advanced excel skills (lookup & reference formulas, modeling, etc. Ability to quickly pull/consolidate data)

• Strong analytical and quantitative skills to interpret data

• Excellent communication and interpersonal skills with the ability to articulate financial concepts to non-finance business partners in a clear and concise manner, at all levels of the organization

• Ability to manage multiple tasks/projects and prioritize in a dynamic environment, to successful completion, and work within tight deadlines

• Provide ad hoc analytical support, responding to various requests from different departments, and perform special projects, as needed

• Ability to work independently and as part of a team.

• Strong project management skills to implement cross-functional initiatives

• Possesses an exceptional eye for detail and process improvement

• Ability to work under pressure.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

**LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES**

Position:   Order Management Specialist

Client Name: TBD

Company's Website: TBD

Working Hours: Full-time, Mondays to Fridays, 8 AM - 4 PM Eastern Standard Time 

Salary Range: $800-$1000/month

About the Company:

A fast-growing company that combines e-commerce sales and traditional manufacturing of waterproof and protective coatings

About the Job:

We are looking for a detail-oriented and organized individual to join our team for the position of Order Management Specialist. The position is a full-time role and the candidate will interact with the Order Management and fulfillment teams.

Responsibilities:

• Process online orders through Amazon, Shopify, Lowe’s, and Walmart platforms. Tasks include organizing orders online, downloading packing slips and shipping labels, and entering tracking information.
• Communicate with shipping companies to process orders and resolve shipment issues.
• Handle the return process for online orders.
• Obtaining shipping quotes for domestic and international orders.
• Performing clerical duties as and when required.

• At least 1+ years of experience as an Order Management Specialist or similar position in remote set-up
• Must be proficient in Google Workspace and/or Microsoft Office Apps/suite (Excel and Word)
• Excellent verbal and written communication skills.
• Quick learner and adaptable
• Ability to meet deadlines and stay organized in a fast-paced environment
• Detail-oriented and excellent multi-tasking skills
• Self-starter attitude with openness to challenges and learning new things.

The Account to Report (A2R) Supervisor will be responsible for the delivery of work of a certain cluster or sub-team under the Account to Report (A2R) function within the established policy and agreed service level. The cluster or sub-team can be a group of countries/entities &/or sub-processes under A2R. The Supervisor will be working under the direction of the  A2R Manager.

Tasks

• Oversee and review A2R transactional accounting, reporting and closing processes for Fixed Assets, Intercompany and General Ledger and ensure that transactions and reports are processed in accordance with Generally Accepted Accounting Principles (GAAP), accounting standards, and Global Accounting Policies
• Monitors leave and attendance of the team and supervises the day-to-day work of the assigned cluster/sub-team.
• Ensures timely and quality completion of all deliverables (including iPace) as per agreed service levels and global targets
• Provide support in A2R operations (including review & approval) particularly for complex transactions or as back up, or during handover/stabilization of newly migrated entities.
• Proactive involvement in determining improvement areas and work with Manager to provide the necessary supervision/leadership to assigned projects/initiatives which may include migration, continuous process improvement & other quality initiatives. Ensure that assigned projects/initiatives are completed on time with quality results.
• Identify, rectify, follow up and resolve issues, define and implement action plans to address root cause, document and monitor issue and error log
• Act as first point of escalation on issues of assigned cluster/sub-team. Lead the issue resolution process and escalate to Manager, as needed. Ensure timely and quality resolution of issues
• Lead the timely reporting and review of KPIs for the assigned cluster/sub-team. Lead in identifying & addressing identified gaps versus KPI targets.
• Develop a high-performing team. Provide the necessary guidance, support, coaching and training to team members.
• Contribute (as member of the leadership team) in the overall management and development of the R2R Tower, including the successful achievement of its goals and objectives.
• Collaborate and build partnership with the retained organization and other internal and global stakeholders to provide transparency of the results of operations, address issues, and provide value-added services, to exceed expectations on the service delivery of the R2R team 

Qualifications and Requirements

• Graduate of Bachelor's degree preferred in Accounting or Finance
• Certified Public Accountant (CPA) license preferred
• Finance and Accounting Experience with solid exposure in:
• General Ledger
• Intercompany Accounting
• Fixed Assets Accounting
• Overall month-end closing
• Reconciliation, Reports and consolidation
• Had previous exposure in handling and managing transitions and/or projects for process improvement
• At least three (3) years in a supervisory role focused on the R2R function 
• With proven results and past successes in crisis management, process improvements, stakeholder management and business partnering
• Proficient in using MS Office product
• With 5 to 8 years working experience in Record to Report
• Minimum three (3) years working knowledge in SAP or any ERP system
• Experience in Shared Services Center/BPO
• Experience in process migration, is a plus.
• Fluency in the English language  

Competencies

Developing and Energizing Others - Able to exhibit a “can-do” approach and inspire associates to excel; use competition to encourage others; develop performance standards and confront negative attitudes; develop a team spirit and create a development plan for every person in the team.

Conflict Management - Able to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations; maintain constructive working relationships despite disagreement.

Influence & Persuasion - Able to convince others in both positive or negative circumstances; use tact when expressing ideas or opinions; present new ideas to authority figures; adapt presentations to suit a particular audience; respond to objections successfully.

Decision Making & Problem Solving - Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.

Planning, Prioritizing, & Goal Setting - Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.

Benefits:

• HMO and Life Insurance Eligible on Day 1
• 30 PTOs
• Hybrid-set up

Inquiry Management

• First-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.
• Processes basic to complex HR and benefits transactions and supports the auditing of information
• Document calls and code as appropriate for reporting purposes
• End-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self-service capabilities.
• Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., phone, email/ticket, live chat, etc.) by following appropriate resolution/assessment methodologies (e.g., investigating and research)
• Utilizing knowledge management tools, educating employees on HR technologies
• Provide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues
• Communicate effectively (written or verbal) matching the style, needs, and level of understanding of the employee to support optimal interaction, through available employee support channels (phone, email, ticket management)

HR Administration

• Expert and skilled end user for Workday and other HR systems and tools
• Manage transaction workflows in the assigned region
• Respond to all employee verification requests and employment reference letters, etc.
• Identify process improvement opportunities focused and improving the effectiveness and efficiency of the Region or GBS Center, as well as sharing best practices with HR operations teams in other GBS Centers as appropriate.
• Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.
• Role may expand to include responsibilities for administration of additional HR processes

QUALIFICATIONS

Critical Experience:

• 6 months to 1-year related experience
• Ability to follow strict policy guidelines and recognize situations requiring call escalation
• Proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment
• Experience working in a Shared Services environment (HR Shared Services preferred)
• Experience in SAP, Workday (or similar), case management tools (Dovetail or SNOW preferred)
• Strong problem-solving, analytical, and critical thinking skills
• Excellent written and oral communication skills
• Ability to work in a collaborative team environment

Level Description
Professional’ Leveling Guide consists of jobs with a professional nature that require “learned knowledge” most often attained through advanced education and experience. This can include business and/or clinical professionals.

Market Summary
Develops, implements, and maintains human resource information systems associated with the collection, retrieval, accessibility and usage of employee information for Human Resource department planning and activities. Maintains internal database files and tables and develops custom reports. Works with Human Resources personnel to evaluate HRIS software and hardware needs and may design new or modify existing HRIS to meet changing demands.

Impact
• Entry Level position.
• Decisions have a minimal impact on results, productivity and/or expenditures.

Communication
• Interacts with internal stakeholders within own department, as well as external stakeholders which may include clients and customers.
• Influences internal and external parties, who typically have shared interests, to achieve short-term departmental and team objectives. Represents the organization within area of responsibility.

Innovation
• Recognizes and resolves basic, routine, or common problems requiring analytical skills.
• Problems and issues faced are neither difficult nor complex.

Knowledge
• Applies basic theories, skills and practices to accomplish work assignments.
• Typically requires a bachelor's degree without previous experience.