As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO

Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism

Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved

Ensure proper and timely escalation of issues to meet internal and external expectations

Identify opportunities and recommendations for continuous process improvement

Deliver service excellence and maximize customer service and satisfaction

Work with the external team to stay updated on product and service knowledge

YOU ARE...

• Curious and authentic, just like us! #beboldr

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

• Proactive and self-motivated
• Interested in the IoT (Internet of Things) technology

• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.

• Amenable to work on rotating shifts
  

YOU HAVE…

• Willingness to work on a project based contract (1 month)
• Open to any shift or schedule and is amenable to work on rotating shifts
• Has their own device and stable internet connection at home
• 6 months to 1 year of customer service experience (email support; experience in other channels is a plus!)
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
• Excellent verbal and written communication skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of characters

Position                           : Office Manager

Working Hours           : US Business Hours

Holidays                     : US or PH Holidays

Salary Range                        : USD 1000-1500

About the Company

The company is a brand activation platform to discover unique experiential brand partnerships and sampling opportunities for your target audience.

About you

As the Office Manager, you will be the linchpin of our daily operations, ensuring seamless coordination across various departments. You will play a vital role in supporting our human resources function, managing employee records, aiding in recruitment processes, planning company activities that help build a strong culture, and serving as a primary point of contact for staff inquiries. This role will help to maintain the company's operational efficiency by helping to manage administrative tasks such as scheduling for company executives and assisting with ad hoc tasks as needed.

As the organizational backbone of our team, your efforts in managing these essential tasks enable the rest of the team to focus on their core responsibilities. In this role, you directly contribute to the growth and success of our company, creating an environment that fosters efficiency and productivity.

Main Responsibilities

• HR: Managing employee records, kick-starting the recruitment processes, addressing staff inquiries, overseeing onboarding and offboarding, ensuring performance reviews are completed on time, maintaining the company handbook, overseeing benefits renewals and benefits management, overseeing compliance with state and federal regulations, and other general HR-related tasks
• Administrative Support: Manage daily administrative tasks including scheduling meetings, booking travel, buying gifts, maintaining records, and assisting with research/lead generation projects
• Communication Facilitation: Act as a point of contact between different teams and external partners.
• Document Management: Prepare, organize, and store documents and reports.
• Event Coordination: Help in organizing company virtual events and our bi-annual in-person retreats in different cities
• Research and Reporting: Research as needed and prepare reports on various topics relevant to business operations.

• Bachelor’s degree in Business Administration, Human Resources, or a related field.
• At least 2 years of experience in human resources, preferably in a remote setting
• At least 2 years of experience in an administrative or assistant role, preferably in a remote setting
• Excellent Communication: Strong English both verbal and written communication skills.
• Human Resource: Previous experience working in HR completing similar tasks
• Organizational Prowess: Exceptional organizational and time-management skills with previous project management experience (we use Asana)
• Technological Proficiency: Proficiency in MS Office, Google Suite, and virtual communication tools.
• Problem-Solving Skills: Ability to solve problems creatively and effectively.
• Multitasking: Capable of managing multiple tasks with attention to detail.
• Cultural Sensitivity: Ability to work effectively in a multicultural, international remote work environment.
• Discretion and Confidentiality: Must maintain a high level of confidentiality.

• Ability to work where you want with a fully remote team
• Competitive salary
• Opportunity to join a startup and directly impact it’s growth
• Unlimited paid time off
• Ability to get promoted and grow within the organization
• Ability to work directly with the company founders and management
• Company annual education stipend that promotes employee career development
• Company annual health, wellness, and events stipend that promotes employee wellbeing
• Bi-annual company retreats that the company covers costs for in different locations to meet, strategize, and do fun activities

LOOKING FOR FILIPINO CANDIDATES RESIDING IN THE PHILIPPINES

Position: Medical Virtual Assistant

Working Hours: 1 am- 9 am Philippine Standard Time for 2 or 3 days; the rest can be flexible

Salary Range: up to 1000 USD

About the company: 

The counselors at [Confidential Company] strive to help you obtain self knowledge, practice self control, and gain clarity of mind. We do this so that you may learn to live more fully, laugh more openly, and love more unconditionally. Our goal is to offer fully engaged and guided conversations with someone wise and merciful.

Regardless of the treatment style or modality used in counseling, the rapport between patient and therapist is the most essential ingredient of growth. The “who” almost always outweighs the “how.” Ask us to explain this further.

We bring backgrounds in psychiatry, nursing, guidance and education, couples counseling, mindfulness, chronic pain management, forensic counseling, sports coaching, community mental health, pastoral counseling, biofeedback, hypnotherapy, traumatology, sex therapy, grief counseling, and psychological testing.

About the job:

We are currently seeking a Medical Virtual Assistant to join our team. The ideal candidate will play a crucial role in our healthcare administration, focusing on patient scheduling, insurance verification, billing insurance, and submitting claims. As a Medical Virtual Assistant, you will be responsible for efficiently managing patient appointments, ensuring accurate insurance information, handling insurance billing procedures, and submitting claims in a timely manner.

Duties and Responsibilities:

• Schedule and coordinate patient appointments, optimizing the healthcare provider's daily schedule.
• Verify patient insurance information to ensure accuracy and eligibility.
• Manage insurance billing processes, including coding and submission of claims.
• Submit insurance claims promptly, following up on any discrepancies or denials.
• Communicate effectively with healthcare providers, patients, and insurance companies to resolve any billing-related inquiries.
• Maintain up-to-date knowledge of medical coding and billing regulations.
• Collaborate with the healthcare team to streamline administrative processes and improve overall efficiency.
• Ensure compliance with all relevant healthcare regulations and standards

• At least 1 year of experience in the same role is preferred.
• Must be knowledgeable using Google Workspace.
• Familiarity with HIPAA compliance is an advantage.
• Familiarity with US health insurance is also a plus.

Position : Virtual Assistant

Working Hours : Overlap in PST (subject to change)

Holidays : TBD

Salary range : 800 to 1100 USD

BACKGROUND OF THE COMPANY

We empower small business owners, creators and influencers to create eye catching video content using just their phone. Life Lapse is a stop motion app available on iOS and Android to help you create compelling videos to stand out on social media without the traditional cost of expensive cameras and hard-to-use video editing software. Our app is designed for you to easily and quickly learn, capture and edit stop motion videos. 

SPECIFIC DUTIES AND RESPONSIBILITIES

• Social Media Management
• Inbox Support for several accounts/companies
• Posting contents created by Team Members
• Social Media Engagement such as replying to comments, direct messages and tags. 
• Administrative tasks as needed
• Scheduling posts

• Must have an experience as a solid experience as a Social Media Manager
• Has experience in creative background
• Someone who understands and has interest in stop motion videos and photography
• Must be familiar with FreshDesk
• Proficient in English both written and verbal
• Must have experience managing social media accounts / apps

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Email Marketer
Working hours: 4 hours overlap in 9am-5pm EST | 4 hours overlap in 10pm-6am Philippine Time
Salary: $1500/ month

About the job:

The Email Marketer will be responsible for planning, implementing, and managing our email marketing campaigns. They will work closely with the marketing team to develop and execute email campaigns that engage our customers and drive sales. The ideal candidate will have experience in web technologies, copywriting, and analytics, as well as a strong understanding of email marketing best practices.

Duties and Responsibilities:

• Develop and execute email marketing campaigns that engage our customers and drive sales
• Work closely with the marketing team to develop email campaigns that align with our overall marketing strategy
• Utilize web technologies, copywriting, and analytics to create engaging newsletters and grow our email list
• Monitor and analyze campaign performance, and use data to optimize future campaigns
• Stay up-to-date with email marketing best practices and industry trends

• Minimum of 3+ years of experience in email marketing
• Strong understanding of web technologies, copywriting, and analytics
• Experience with email marketing platforms such as Mailchimp, Constant Contact, or Hubspot
• Excellent written and verbal communication skills
• Strong attention to detail and ability to multitask

• Taking responsibility: You will handle customer enquiries in writing and by telephone in English. You will support customers with their extensive requests concerning various digital topics such as vehicle applications and the like.
• Think comprehensively: In case of challenges with booked services in the vehicle you are the first point of contact and present possible solutions to the customer in 1st or 2nd level support.
• Implement reliably: Forwarding technical issues to the appropriate departments is just a part of your responsibilities aside from communicating with specialist centers. You will also educate our customers on the existing digital product portfolio.

·       Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting-up an account, and discussing or promoting CURRENT’s banking products and services.

·       Explain, advise on and promote Current’s bank products and services to customers.

·       Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance.

·       Correctly refer customer to other support team for any account specific request or concern such as but not limited to:

o   Refund of monthly recurring charge   

o   Errors when cancelling an account

o   Phone number change

o   Waiving of fee

o   Expediting card request

o   Removal of funding source

o   Bank statement request

o   Account’s name correction

o   Downgrade or Re-activation request

o   Instant deposit request

o   Unsuccessful transaction due to flagged, suspended, or under watchlist account.

o   App issue

o   Transaction disputes

·       Ensuring compliance with all internal controls and established policies and procedures.

·       Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.

·       Following throughs and ensuring 100% fulfillment of commitment to customer.

·       Handling customer and client interaction with due skill, care and professionalism.

·       Demonstrating strong verbal and written communication skills.

·       Promoting and demonstrating Acquire’s values internally and externally.

A

Join the A-Team and experience the A-Life!

Salary: P50,000 - P80,000 (Monthly Package)

Shift: Mid (8:00 AM - 5:00 PM GMT)

What are we looking for?

Skills required:

• At least 3 years of experience in an IT Support Engineer role
• Skilled in supporting Microsoft Technologies (O365, Active Directory, Azure, etc.)
• Windows and/or Linux server administration experience, and virtual machines
• Networking Experience (Cisco, Mikrotik, Draytek)
• Storage and Backup

What will you do?

• The position available is to become a 1st or 2nd line IT support engineer.
• You will be predominately servicing client needs over the telephone or via remote control software.
• You will report to the helpdesk team leader and be responsible for managing your own ticket queue ensuring all support issues are dealt with professionally and within SLA.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our UK client is one of the well-known provider of high-level IT support services to both the SME and Education sectors since 2004.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Job title:  Purchasing Administrative Support Specialist

Salary: pay to start at $1150, increase based on performance review at 90 days, up to $1250

Schedule: Monday through Friday from 8:00 am to 5:00 pm EST with 1 hour for lunch

About the company: 

The company is a homebuilder that is Built on Trust.  It’s not just a tagline.  Everything we do at Copper Builders is geared towards solid, long-term relationships with our clients by providing a quality service that they can trust.  It’s no surprise that we won Builder of the Year, due to our passion and steadfast commitment to excellence.  We are driven by the mission to assemble the most skilled and enthusiastic team on our journey to becoming the #1 private builder in the Carolinas.

Our core values and guiding principles are:

• Genuine:  We strive to have integrity and honesty in all our interactions
• Fun:  We believe that work should be enjoyable and that a lively workplace can help us achieve our goals, while having some fun doing it.
• Communication:  We value prompt, clear, and effective communication
• Collaboration:  We believe in working together as a team and supporting each other along the way.

Why Consider Working with Us:

As a valued member of the newly formed Purchasing Team you will assist in setting up the framework for our continued success, which would allow for greater opportunities in your own professional development and growth , as we grow. 

About the job:

We are seeking a detail-oriented and proactive Purchasing Administrative Support Specialist to join our team and contribute to the efficiency of our purchasing processes.

Duties and Responsibilities:

Typical working hours are Monday through Friday from 8:00 am to 5:00 pm with 1 hour for lunch but there will be times when an earlier or later start/finish will be required as needed, weekends are available as flex time, as needed for time off. For listed Holidays we are closed. 

• Availability on weekends and after hours  may be required
• Timely and professional contact with Purchasing Manager
•  Continued communication with trade throughout the duration of a project expected for any pricing changes, variance PO’s or updates due to municipal or plan changes
• Address and follow through with PO  discrepancies immediately
• Coordinate all project superintendent estimates, PO issuance and PO updates
• Notify team of any late arrivals for products or back order items
• Keeps departments updated on bidding process with shared ASANA project management software
• Create Material lists and maintain budgets for all listed products
• Assist with Managing the purchase of products and services for jobs in production
• Research and Evaluate Suppliers based on things like cost, selection, service, distribution capabilities, and availability, communicates the findings to the Purchasing Manager
• Assist with negotiating new deals, as well as to renegotiate the expiring contract
• Tracking the progress of all shipments and addressing any problems
• Place orders for products and supplies
• This position requires extreme attention to detail, as one mistake could affect the company’s bottom line
• Make sure everything is on budget; screen the purchases being made to ensure there’s no waste, and negotiate pricing with suppliers
• May be asked to assist Division Managers in the procurement of building permits while working with the superintendent to track and schedule permit inspections
• Maintain notes in production files including all phone calls and discussions with the trades and suppliers
• This may include making notes in the file for the estimator or production superintendent if needed
• Maintain all details of multiple projects in an organized manner utilizing easily accessible client production files
• Keep filing systems organized
• Maintain effective and efficient paperwork flow and processing
• Perform routine office duties including but not limited to preparing and printing job costing reports, preparing, and printing daily scopes of work, and generating sales and production reports and filing in shared drive locations
• Accurate data entry
• Communicate with others on what the status is of tasks that you have been given
• Attend weekly staff meetings
•  Utilize the company vision and mission while achieving goals
• Give feedback for improvements while actively looking for solutions
• Order materials for jobs as requested
• Receive orders
• Seek additional assignments and duties when the workflow is slow
• Observe all safety policies

• With at least 2 years of experience in the similar role
• Highly organized and able to follow through independently on assignments
• Strong data entry and maintenance of records skills
• Strong communication skills ( English) 
• Negotiation and conflict resolution skills 
• High attention to detail
• Ability to make quick decisions within company guidelines
• Able to use Office Suites programs, to include but not limited to Excel, Word
• Able to read construction blueprints and perform takeoffs of square footage and materials
• Strong customer service skills
• Positive attitude and interpersonal skills
• Ability to work independently
• Ability to thrive under pressure
• Construction-related education preferred, not required
• Negotiation: 3 years (Required)
• Purchasing: 2 years (Required)

• Supportive work environment, flexible weekly work schedule allowed based on completion of assigned projects in a readily shared calendar environment.
• Opportunity to learn additional skills

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Virtual Assistant/ Social Media Specialist

Schedule: Monday to Friday 6am-2pm CST (8pm-4am PHL)

Salary Range: 1000 - 1500 USD/month plus performance bonus (to be assessed and approved by the client based on the candidate’s experience, knowledge, skills, and abilities)

About the Company:

We are a Dive Shop & Resort, where our guests become part of our extended family. With a focus on safety, we offer PADI Diving Certifications and Courses for all levels, ensuring a secure and enjoyable underwater experience. Our dive shop provides a comprehensive range of diving gear, resort essentials, and vacation conveniences. Indulge in the delightful offerings of our Pizza and Ice Cream Parlor, along with a variety of drinks and concessions. Choose from a range of accommodations, including RV lots, a bunkhouse, and a motel. Throughout the year, we host exciting events, from dive trips and underwater adventures to land lover parties. Most importantly, we guarantee a fun, relaxing, and fantastic time for all our guests. As we consistently look toward the future, we are dedicated to exploring potential renovations and additions that will elevate your vacation and diving experience to new heights. Your safety and the creation of amazing, memorable moments are our top priorities!

Responsibilities:

• Send a daily morning wake-up message.
• Assist in tracking and monitoring personal goals.
• Manage social media accounts and engage in social media management tasks.
• Keep track of important dates, such as friends and family birthdays and anniversaries.
• Purchase and send gifts using a virtual credit card for special occasions.
• Design and create pamphlets for the dive shop.
• Assist in managing the Customer Relationship Management (CRM) system with provided training.
• Send out emailings and monitor incoming digital messages (DMs, emails, etc.).

• Minimum of 1 year of experience as an Executive Assistant (EA) or Virtual Assistant (VA) for a US-based company.
• Proficiency in Gmail, spreadsheet apps, and Canva.
• Fluent in English with strong spoken, written, and reading skills.
• Swimming ability is a plus.
• Creativity is a plus.

***LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES***

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Sales Representative (Full-time)

Salary: 1000-1500 USD/month (depends on skills and years of experience)

Working Hours: TBD

About the Company:

We are a buyer engagement platform. We offer the ultimate sales tool for small businesses chasing big deals. Create collaborative digital spaces that centralise everything in one place.

Responsibilities:

• Present and demonstrate our products and services to potential clients through cold calling (approximately 500 dials per week).
• Book interested clients for a demo meeting with one of our in-house sales representatives.
• Build and maintain relationships with clients that are based in Europe and US.
• Meet and exceed sales targets.
• Collaborate with cross-functional teams to ensure customer satisfaction.

• Prior experience in high quality and sophisticated sales, preferably an experience with calling small business owners that are in Information Technology Services and Consulting and Software Implementation Services.
• Proven track record of achieving sales targets.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing skills.
• Must have a strong work ethic and want continuous growth.

ONLY OPEN TO FILIPIO CANDIDATES

Position: Executive Assistant & Marketing Project Data Entry Specialist

Work Hours (Client): EST, 9am to 5pm, M-F

Work Hours (MNL): MNL, 10pm to 6am, M-F

Pay Range: $800-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

Monkey Crayon Media is an innovative ad agency committed to delivering creative and impactful marketing solutions. We value creto bring out the best in our team and our clients.

The Role: We are seeking a versatile and dedicated individual to join our team as an Executive Assistant & Marketing Project Data Entry Specialist. This hybrid role is designed to support the dynamic needs of our two owners and contribute to the data-driven backbone of our marketing projects.

Duties and Responsibilities:

Executive Assistant Duties:

• Provide comprehensive administrative support to the two owners, including schedule management, correspondence, and travel arrangements.

• Prepare and organize documents, presentations, and meeting materials.

• Manage and prioritize multiple tasks efficiently, ensuring smooth operations of the owners' daily activities.

Marketing Project Data Entry Specialist Duties:

• Accurately enter, update, and maintain marketing project data in our systems.

• Assist in the preparation of reports and analysis for marketing strategies.

• Coordinate with our fulfillment vendors to ensure accuracy, consistency, and hit deadlines.

• Contribute to the development of our written/recorded training material and SOPs.

Minimum Requirements:

• • Proven experience as an executive assistant, administrative assistant, or in a relevant role.
• • Strong proficiency in MS Office, data entry software (we use Trello), and digital communication tools.
• • Excellent organizational and time management skills.
• • Outstanding written and verbal communication abilities.
• • Attention to detail and a commitment to accuracy.
• • Ability to handle confidential information with discretion.
• • background in a marketing advertising firm would be preferred

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position : Organic Growth Lead

Salary: 1,400 - 1800 USD (to be assessed and approved by the client based on the candidate's experience, knowledge, skills, and abilities)

Schedule: Monday - Friday 9:00 AM - 5:00 PM EST

About the Company:

The Company helps middle-aged men live 10 years longer. They are the telemedicine clinic for men with obesity, backed by Y Combinator. They use effective weight loss treatment as the on-ramp, then remain a fella's core healthcare provider for the rest of their life - focused on men's health, mental health, and primary care. They will have served 1 million fellas by the end of 2026.

About the Job:

The company is building a world-class team. As Organic Growth Lead with the company, you’ll work closely with the Head of Growth & CEO to build low-CAC, long-term-defensible organic channels to power Fella’s future growth engine. 

You’ll start by executing  their highest-promise organic channels. You’ll own Fella’s creator (influencer) program end-to-end, as well as leading our community/forum-led marketing efforts. You’ll also get your hands dirty doing whatever else is needed in growth.

Over time, you’ll transition to an organic growth scientist, discovering new potential organic channels before rapidly testing the highest-potential ones. 

Your workflow will be Discover → Test → Optimize → Scale.

In the future, you’ll be on path to own Fella’s entire organic growth strategy. This is a full-time remote role.

Duties and Responsibilities:

•  Execute the highest-promise organic channels You’ll work with our Head of Growth to execute on the two highest-promise organic channels so far.
• You’ll test, optimize, scale Fella’s creator (influencer) program end-to-end.
• Forum outreach: you’ll engage in forums & communities where potential fellas are active, starting with Reddit. If we get it working, you’ll build an AI-powered system (with our eng team) to scale your work.
• Support across the Growth team — You’ll support our Head of Growth to maintain sharp insights and get your hands dirty.
• You’ll have regular sales exposure (inc sales calls) to keep your insights sharp.
• Discover & test new organic channels: You’ll work with our Head of Growth to uncover new low-marginal-CAC, long-term-defensible organic channels.
• You’ll research potential new organic channels — those with low competition, high growth potential, low marginal cost. Get imaginative!
• You’ll quickly test the highest-potential organic channels. You’ll form clear hypotheses, create experiment plans, go execute. If the experiment doesn’t work, great! You’ll quickly move on to the next one.
• You’ll lead our organic social strategy. To start with, you’ll focus on LinkedIn.

 Operating skills

• Broad experience: you have 3+ years of relevant experience in Growth/Marketing. You’re very good at early-stage Growth & have the results to show.
• You're an autodidact with impressive speed and resourcefulness. You regularly teach yourself the skills you need from scratch.
• Systems mindset: you think in and build out systems. You drive towards automation where possible. You’re comfortable with no-code tools.
• Language: Good communication skills in English.

Cultural skills:

• Do what is needed – speed is critical and often the solutions we need are messy. You are comfortable moving quickly and taking on gritty work.
• End-to-end ownership — you are comfortable owning projects from noticing the problem to delivering the outcome.
• Dedication to excellence — you are obsessed with your role, with a commitment to compounding self-improvement.
• Belief in the mission — we will have helped 1 million fellas by the end 2026 and we transform the life of most fellas who join. We have a lot of work to do. You are obsessed with our fellas and are dedicated to the mission.
• Commitment to candor — we believe in open communication and transparency. You are a clear & caring communicator, welcoming feedback.

Nice to have

Operating skills:

• Specific experience: you likely have direct experience in creator (influencer) marketing or community/forum-led marketing. Maybe executing the work, and ideally leading the work.
• Scientist: you probably hate unfounded assumptions. You’re weirdly comfortable analyzing something from first principles, testing your hypothesis, then coming to a different conclusion. Others call it “thinking outside the box” — but to you it just makes sense.
• Complexity: you're likely highly organized and can complete multiple projects concurrently.
• Mindset: you ideally calmly handle uncertainty and rapidly changing situations.
• Past: you've been pulled into important problems, taken risks, and excelled in new areas. You've likely created something from nothing, however small.
• Future: you may want to start your own company in the future.

Cultural skills:

• Seeing systems — you recognize the system that produces the outcome and focus on improving the system to fix the underlying cause.
• Positive-sum thinking — you think in terms of collaboration not competition.
• Managing yourself — you own your schedule, your habits, your happiness, your life. Your team members help you flourish, but the eventual responsibility lies with you.

• Achieve the assigned sales budget or monthly quota. With or without experience.

• Analyze and summarize competitor information & trends, identifying sales opportunities, develop sales opportunities by researching and identifying potential accounts, building rapport providing technical information & explanation.

• Monitor and ensure provision of consumable and repair requests of the assigned customers with Ubix committed timeline.

• Keep customers informed about new technological products.

Work is onsite. 8 AM to 6 PM.

• Bachelor's degree in business or IT related course;

• Adept with IT trends/Technology & experience in market research, trends and data mining

• Open to fresh graduates who are willing to learn and have a pleasing personality

• Health insurance

• Life insurance

• Paid training

• Pay raise

• 13th month salary

• Commission pay

ABOUT US 

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global businesses access to highly skilled professionals from the Philippines and Malaysia, enabling businesses to build their offshore dream teams. Our vision is to be the place where the bright minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve.  

HEADLINE 

We are seeking a diligent and highly motivated ACCOUNTING SUPPORT OFFICER for an exciting opportunity to contribute to a dynamic organization and join our team. You will be working with an Advisory and Accounting firm based in Queensland, Australia that prides itself on delivering exceptional financial services to a diverse client base.  

This is a full-time role, Monday to Friday, Dayshift. 

Office-based position in central Cebu City. 

To start in February 2024. 

• Grab the opportunity you need to do your best work, working in a dynamic and supportive environment. 
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for our clients. 
• Grow and develop your career with us through our professional development programs. 
• Join us and connect and collaborate with bright minds, building a community of successful companies. 
• Competitive Salary Package + Generous Benefits. 

ABOUT THE ROLE 

As an Accounting Support Officer, you will provide comprehensive support to the Managing Director and the onshore team. You will have a strong background in finance, exceptional analytical skills, and a passion for driving efficiency and excellence within the firm. You will be instrumental in maintaining the financial integrity of both the firm and the small businesses it serves. By ensuring accurate financial records and efficient transaction processing, you will be directly contributing to the financial health and success of the firm.  

RESPONSIBILITIES 

• Perform daily bookeeping tasks, including keeping accurate recording financial transactions 
• Ensuring that all financial transactions are accurately reflected in cashflow statements. 
• Assist in the management and reconciliation of financial records, including invoicing, accounts payable and receivable, and bank reconciliation. 
• Process payroll for a portfolio of small business clients, ensuring accurate calculation of wages, tax withholdings, and superannuation contributions. 
• Assist in the accurate processing of company's payroll including fringe benefits, superannuation contributions and ATO's Single Touch Payroll (STP) reporting. 
• Collaborate with the advisory team to provide clients with insights on their financial data and support them in making informed business decisions. 
• Assist with the implementation and maintenance of financial management software and systems.  

• Assist in the prompt and accurate submission of financial reports to clients in compliance with accounting standards, taxation regulations and company policies. 
• Collaborate with the accounting team to streamline and improve accounting processes and services 
• Support the Managing Director and the team with ad-hoc projects, presentations and meetings. 
• Liaise with clients and maintain strong professional relationships. 

• Bachelor's degree in Accounting,, Finance, or a related field. 
• At least 2 years of relevant experience in Australian accounting and taxation law. 
• Strong understanding of Australian payroll regulations. 
• Proficiency in using Cloud accounting software - Quickbooks, Xero and Microsoft Office Suite, particularly Excel. 
• Strong attention to detail, and exceptional analytical and problem-solving abilities. 
• Excellent organizational skills with ability to prioritise tasks, work on multiple assignments, and manage time effectively. 
• Ability to work independently and as part of a team. 
• Excellent communication and interpersonal skills to interact with clients and team members effectively.  
• High level of integrity and professionalism. 

BSA Solutions, Inc. offers: 

• Comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law. 

• Comprehensive and generous HMO benefits package for you and one dependent from the start date. 
• Personalised professional development coaching and mentoring to help you map out your personal and professional development plan. 
• Broad selection of exciting and engaging social events to embrace as a vibrant BSA community. 
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values and 
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. 

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law. 

The Head of Customer Experience has a key position in the organization and is responsible for the strategy and management of all front-line communication departments in the company. 

They are responsible for the creation of processes, training, and KPI management to maximize the player experience whenever they interact with us, and as a result, are a key contributor to their level of satisfaction with our products.

In this role, you will be responsible for overseeing the Customer Service and VIP service departments, while effectively managing managers and teams to ensure exceptional customer satisfaction. As the Head of Customer Experience, you will play a pivotal role in shaping and implementing customer-centric strategies to enhance the overall experience and build long-lasting relationships with our valued customers.

Responsibilities: 

1. Leadership and Strategy:

   - Develop and execute the overall customer experience strategy aligned with the company's goals and objectives.

   - Provide visionary leadership to the Customer Service and VIP service departments, fostering a customer-centric culture throughout the organization.

   - Collaborate with senior management to define key performance indicators (KPIs) and establish targets for customer satisfaction, loyalty, and retention.

2. Team Management:

   - Manage a team of managers and supervisors, providing guidance, coaching, and support to ensure high-performance levels and professional development.

   - Foster a positive work environment that encourages teamwork, collaboration, and continuous improvement.

   - Establish clear roles and responsibilities for the team members and ensure effective coordination among different departments.

3. Customer Service and VIP Service Oversight:

   - Oversee the day-to-day operations of the Customer Service and VIP service departments, ensuring the highest level of service quality.

   - Develop and implement customer service policies, procedures, and standards to optimize the customer experience.

   - Monitor customer interactions and analyze feedback to identify areas for improvement and implement appropriate action plans.

4. Customer Experience Enhancement:

   - Identify opportunities to enhance the customer experience at every touchpoint, from initial contact to post-purchase support.

   - Collaborate with cross-functional teams to implement customer-centric initiatives, including personalized customer journeys, proactive support, and self-service options.

- Working closely with the Promotions Team and CRM team to both receive pertinent information regarding existing promotions and offers and provide feedback to them to assist in developing and implementing effective and profitable conversion and retention campaigns to feed into the overall global business strategy

   - Stay updated with industry trends and best practices to drive continuous improvement in customer experience strategies.

5. Performance Monitoring and Reporting:

   - Establish performance metrics and regularly assess departmental and individual performance against set targets.

   - Analyse customer feedback, complaints, and service metrics to identify trends, address root causes, and drive improvement initiatives.

   - Prepare comprehensive reports and present findings, recommendations, and progress updates to senior management.

Requirements: 

- Bachelor's degree in business administration, or a related field. A relevant master's degree is a plus.

- Proven experience in a similar role, overseeing customer service and VIP service operations. Ideally in an online gaming setting.

- Strong leadership and managerial skills with the ability to motivate and develop high-performing teams.

- Excellent understanding of customer experience principles and best practices.

- Analytical mindset with the ability to derive insights from data and make data-driven decisions.

- Exceptional communication, interpersonal, and negotiation skills.

- Experience in developing and implementing customer service strategies.

- Familiarity with customer service software and systems.

Remote Work

Flexible Hours

Freelance setup with paid leaves and holidays

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Digital Marketing Manager

Working Schedule:  Monday - Friday, Flexible (overlap at least 2-3 hours between 9 am-5 pm PST)

Salary Range:  $1600-$2200 / Monthly 

NOTE: Training period schedule: Monday - Friday, 9 am-5 pm (PST)

ABOUT THE COMPANY 

The Puget Sound region's leading cabinet provider for the trade.

ABOUT THE ROLE:

We are an expanding organization managing three distinct brands (two location-based and one e-commerce-based), specializing in the sale of high-ticket items. Currently, we are in search of a skilled and seasoned Digital Marketing Manager to become an integral part of our team and contribute to the development and expansion of our marketing department. 

The ideal candidate should have a strong background in creating highly effective lead funnels, possess expertise in process automation using our CRM (Zoho) and Zapier, demonstrate proficiency in PPC advertising across platforms like Google Ads and Facebook Ads, showcase proficiency in managing organic social media, exhibit proficiency in WordPress and Elementor for site development and maintenance, and demonstrate a comprehensive understanding of SEO and backlink strategies.

RESPONSIBILITIES:

• Team Hiring & Management: Lead the expansion of our in-house marketing department by managing current team members and hiring 2-3 additional professionals.

• Lead Funnel Creation & Email Marketing: Develop and execute high-quality lead funnels through effective email marketing strategies.

• Zoho CRM: Design and optimize Zoho CRM workflows to enhance lead management and customer engagement, Implement and maintain data segmentation for targeted marketing strategies, and Collaborate with sales teams to ensure seamless integration and automation.

• PPC Advertising: Develop and execute successful PPC campaigns on Google Ads and Facebook Ads. Also, monitor and optimize ad performance to ensure maximum ROI, and Conduct keyword research and competitor analysis to inform campaign strategies.

• WordPress Site Build & Maintenance: Oversee the creation and maintenance of WordPress sites to align with marketing objectives. Also, Ensure website functionality, responsiveness, and optimal user experience, and collaborate with the development team on on-site enhancements and updates.

• SEO and Backlinks: Develop and implement SEO strategies to improve organic search rankings. Also, conduct thorough keyword analysis. stay updated on search engine algorithms, and build and manage backlink profiles to increase domain authority.

QUALIFICATIONS:

• Atleast 3-5 years of relevant experience as a Manager or in Marketing Management
• Proven experience as a Digital Marketing Manager with a focus on Zoho CRM (Preferred), PPC, WPSite management, and SEO.
• In-depth knowledge of Zoho CRM functionalities and customization.
• Proficiency in creating and optimizing PPC campaigns on Google Ads and Facebook Ads.
• Strong understanding of WPSite development and maintenance.
• Expertise in SEO strategies, including backlink building.
• Analytical mindset with the ability to translate data into actionable insights.
• Excellent communication and project management skills.
• Experience in using WordPress
• Experience in Management and Marketing Management

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Amazon FBA Wholesale Buyer

Working Hours: Monday to Friday, 8 am to 4 pm PST (but can be flexible over time, will have an opportunity to take days off and make up their work other days and is able to request different hours but generally US West Coast hours)

Monthly Salary: Up to USD 2,000/mo(Depending on the interview result and client’s approval)

Holiday: TBC

About the Company:

A retailer that offers scalable solutions to maximize Amazon Marketplace presence.

About the Role

Are you a motivated and experienced individual looking to take your career to new heights? Join our dynamic team as an Amazon FBA Wholesale Buyer and play a pivotal role in driving the success of online marketplaces.

Responsibilities

• Scanning spreadsheets looking for profitable products to sell on Amazon
• Outreach to new suppliers and brands
• Filling out new account forms
• Communication and relationship building with distributors.

• At least 5 years of experience navigating Amazon Seller Central
• At least 5 years of experience using Keepa
• Experience with UPC scanning software
• Experience sourcing new wholesale distributors and suppliers
• Experience with inventory management software, preferably InventoryLab
• Special consideration will be given to anyone who has experience working within Beauty & Personal Care

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Bookkeeper

Schedule: Monday to Friday 12pm-8pm PST (4am-12pm PHL)

Salary Range: 1300 USD/month plus performance bonus (to be assessed and approved by the client based on the candidate’s experience, knowledge, skills, and abilities)

About the Company:

Our Certified QuickBooks Team is super-charged with industry knowledge from the home service industry. This unique combination allows us to give you the information necessary to make well-informed financial and strategic decisions in your business.

Knowing your numbers is an important gauge of how fast you can grow, how much you should spend on marketing, when to buy equipment, and how many new employees you need. We aren’t just bean counters… we make sure you have the data needed to regain control of your business and take it to the next level with confidence!

Responsibilities:

• Post transactions accurately in QuickBooks Online.
• Run payroll for multiple companies, managing payroll responsibilities for approximately 5 clients.
• Handle bookkeeping duties for around 20 clients.
• Reach out via email to both internal and client contacts for additional clarification on transactions lacking receipts or proper categorization.

• Minimum of 3 years of experience in accounting.
• Proficiency in QuickBooks Online.
• Preferred certification as a QuickBooks Certified Professional.
• Strong attention to detail and accuracy in financial data management.
• Effective communication skills, both written and verbal.
• Ability to manage multiple clients and tasks efficiently.

LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Job title: Virtual Assistant

Salary range: 900-1000 USD/month

Schedule: M-F 7AM-3PM PST

ABOUT THE COMPANY

CJN is a one-stop shop for all event planning needs, with over 20 years of marketing and event planning experience. Their commitment is to create personalized, engaging and detail-oriented events and comprehensive service that makes them different from the rest.

Responsibilities:

• Data Entry
• Responding to emails (some are FAQs for specific events and some are client-specific, setting up meetings, details to relay)
• Calendar management
• Reconciling reports, keeping event websites updated
• Email management/admin tasks
• running reports
• rooming lists
• ordering promotional items
• name badges
• keeping contact information and contact lists up to date in Excel for easy and clean loading into mail merges

• Tools - Excel. Canva, Google workspace
• 2+ years of Virtual Assistant experience
• Knowledge in Hospitality/ Events (big plus)
• Good written and communications skills
• Proactive in giving suggestions/insights
• Knowledge in project management
• must be familiar and able to work with event management platforms

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Position:   Executive Assistant

Working Hours: Mondays to Fridays, 8 AM - 4:30 PM Eastern Standard Time (subject to change)

Salary Range: $900-$1,000/month

About the Company 

This company specializes in relocating residents to affordable housing communities that are undergoing rehabilitation. Our experienced team understands the unique challenges that come with these types of relocations and works to make the process as seamless as possible for those involved

About the role

The ideal candidate is capable of communicating on a daily basis, is excellent in project management, and can work independently.

Duties and responsibilities: 

• Answer calls promptly
• Learn about the business
• Identify customer needs, resolving customer’s concerns in a timely manner
• Maintain Database
• Answering customer questions via call and email
• Data entry for reporting

• 2-3 years of experience as an Executive Assistant or similar position
• Excellent communication skills, verbal and written
• Proficiency in Microsoft Office Suite (especially Excel) and/or Google Suite
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Great problem-solving skills with efficiency
• Can work independently
• Self-led and confident 

LOOKING FOR FILIPINO or PHILIPPINE-BASED CANDIDATES

Position: Inventory Planner
Working Hours: M-F 9AM-5PM EST
Holidays: US & PH Regular Holidays
Salary: 1,000 - 1,200 USD

Duties / Responsibilities

• Analyze sales trends and historical data to forecast demand for products
• Order inventory from suppliers and ensure timely and cost-effective delivery
• Monitor inventory levels and adjust orders to prevent stock-outs or overstocking
• Develop and maintain inventory reports and other relevant documentation
• Coordinate with sales and marketing teams to ensure inventory levels meet demand
• Continuously review and improve inventory management processes to optimize business performance

• 5 years of experience in the field
• Bachelor's degree in Business Administration, Operations Management, or any related field
• Must have experience working with freight companies that handle "dangerous goods.
• Ideally this person has experience with Flexport or other freight and 3PL services. 
• Proven experience as an Inventory Planner or similar role
• Strong knowledge of inventory management best practices, including forecasting demand, ordering inventory, and managing inventory levels
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Excel and other relevant software
• Experience with inventory management software, such as SAP or Oracle, is preferred

Position : Patient Intake Coordinator

Working Hours : Mondays to Fridays; 8am - 5:30pm CST/ 10PM to 7:30AM PHT

Salary range : $800 - $1,500USD

BACKGROUND OF THE COMPANY

We are an extremely busy and fast paced medical practice. We specialize in Rheumatology and Sports Medicine. 

ABOUT THE ROLE

We are seeking an experienced Virtual Medical Receptionist to join our team! You will be responsible for scheduling new patients by providing excellent client service, managing our leads using a CRM software, managing one of our providers schedules as well as other administrative tasks.

Responsibilities:

• Answer inbound calls from new patients and schedule their appointments appropriately
• Manage various lead sources using a CRM software
• Discuss upcoming procedures with patients
• Process payments and enter payments into patient ledger
• Obtain medical records + assist with the daily audit
• Schedule leads + referrals sent to us from our affiliate network
• Develop and maintain a knowledge base of the evolving products and services
• You are expected to have reliable technology and internet capabilities for remote work

• Strong verbal and written English skills are a MUST! This position has direct patient contact 100% of the time. We need little to no accent, a strong vocabulary and confidence when speaking.
• Registered Nurse (RN) in the Philippines (preferred)
• Previous experience in customer service, medical or dental offices, or other related fields
• Experience with G Suite (Google Sheets, Docs, G Chat)
• Able to attend working hours (reliability is a must)
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: General Manager / AirBnb Specialist

Work Hours: Monday to Friday, 8:00 AM to 5:00 PM EST / 9:00 PM to 6:00 AM Philippine Standard Time

Holidays: US and/or Philippine holidays

Pay Range: $800-$1,500 per month

Company/Client Overview: 

Welcome to our company! your key to tailored stays across South Florida! Whether you seek a relaxing beachfront retreat or an urban oasis, our company crafts unforgettable experiences just for you. Our virtual assistant is here to personalize every detail, ensuring your stay is as unique as the vibrant destinations we serve. Discover the perfect blend of comfort and style – where your ideal getaway becomes a reality.

Responsibilities

• Manage Airbnb listings, including updating listing information, pricing, and availability
• Respond to guest inquiries and communicate with guests throughout their stay
• Coordinate check-in and check-out processes
• Handle any guest issues or complaints promptly and effectively
• Provide recommendations to guests for local activities, attractions, and restaurants
• Ensure that the Airbnb listings meet high standards of cleanliness and maintenance
• Monitor and manage guest reviews and ratings
• Disputing reviews with Airbnb through understanding and referencing their Review Policy
• Initiating and tracking claims and resolutions through AirCover, Resolution Center, or other coverage plans
• Financial reporting for clients monthly
• Invoicing clients and tracking invoices to make sure they are paid
• Communicate with cleaners to make sure properties are completed and pictures are provided, and needed supplies are reported

• At least 3 years of experience as an Airbnb virtual assistant is required
• Familiarity with the Airbnb platform and management tools
• Experience with using Hostaway is preferred
• Excellent communication skills, both written and verbal
• Strong customer service skills
• Attention to detail and ability to manage multiple tasks
• Ability to work independently and meet deadlines

ONLY OPEN TO FILIPINO CANDIDATES

Position: Business Development Representative

Work Hours (Client): Eastern 9am-5pm | M-F

Work Hours (MNL): MNL 10pm-6am | M-F

Pay Range: $900-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

• Pull lists, manage outbound sequences, help schedule/coordinate/chase down meetings, and work within Hubspot to create deals.
• Create lead lists 
• Work with tools and outsourced talent to scrape company and contact data Upload deals/MQLs to Hubspot 
• Build sequences within Hub or Lem 
• Support screening and triaging inbound leads Support creating landing pages and new sequences (for events, new initiatives, etc) 
• Support building sales materials for pitches and coordinating with design (screenshots, demo memberships, etc) 
• Work with Nick to train outsourced hire(s) on rev ops process

Minimum Requirements:

• At least 5 years of related experience
• Experience with Hubspot is required
• Experience with other tools like Lemlist, Apollo is nice to have but not required
• Good Communication skills