**LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES**

Position:   Order Management Specialist

Client Name: TBD

Company's Website: TBD

Working Hours: Full-time, Mondays to Fridays, 8 AM - 4 PM Eastern Standard Time 

Salary Range: $800-$1000/month

About the Company:

A fast-growing company that combines e-commerce sales and traditional manufacturing of waterproof and protective coatings

About the Job:

We are looking for a detail-oriented and organized individual to join our team for the position of Order Management Specialist. The position is a full-time role and the candidate will interact with the Order Management and fulfillment teams.

Responsibilities:

• Process online orders through Amazon, Shopify, Lowe’s, and Walmart platforms. Tasks include organizing orders online, downloading packing slips and shipping labels, and entering tracking information.
• Communicate with shipping companies to process orders and resolve shipment issues.
• Handle the return process for online orders.
• Obtaining shipping quotes for domestic and international orders.
• Performing clerical duties as and when required.

• At least 1+ years of experience as an Order Management Specialist or similar position in remote set-up
• Must be proficient in Google Workspace and/or Microsoft Office Apps/suite (Excel and Word)
• Excellent verbal and written communication skills.
• Quick learner and adaptable
• Ability to meet deadlines and stay organized in a fast-paced environment
• Detail-oriented and excellent multi-tasking skills
• Self-starter attitude with openness to challenges and learning new things.

The Account to Report (A2R) Supervisor will be responsible for the delivery of work of a certain cluster or sub-team under the Account to Report (A2R) function within the established policy and agreed service level. The cluster or sub-team can be a group of countries/entities &/or sub-processes under A2R. The Supervisor will be working under the direction of the  A2R Manager.

Tasks

• Oversee and review A2R transactional accounting, reporting and closing processes for Fixed Assets, Intercompany and General Ledger and ensure that transactions and reports are processed in accordance with Generally Accepted Accounting Principles (GAAP), accounting standards, and Global Accounting Policies
• Monitors leave and attendance of the team and supervises the day-to-day work of the assigned cluster/sub-team.
• Ensures timely and quality completion of all deliverables (including iPace) as per agreed service levels and global targets
• Provide support in A2R operations (including review & approval) particularly for complex transactions or as back up, or during handover/stabilization of newly migrated entities.
• Proactive involvement in determining improvement areas and work with Manager to provide the necessary supervision/leadership to assigned projects/initiatives which may include migration, continuous process improvement & other quality initiatives. Ensure that assigned projects/initiatives are completed on time with quality results.
• Identify, rectify, follow up and resolve issues, define and implement action plans to address root cause, document and monitor issue and error log
• Act as first point of escalation on issues of assigned cluster/sub-team. Lead the issue resolution process and escalate to Manager, as needed. Ensure timely and quality resolution of issues
• Lead the timely reporting and review of KPIs for the assigned cluster/sub-team. Lead in identifying & addressing identified gaps versus KPI targets.
• Develop a high-performing team. Provide the necessary guidance, support, coaching and training to team members.
• Contribute (as member of the leadership team) in the overall management and development of the R2R Tower, including the successful achievement of its goals and objectives.
• Collaborate and build partnership with the retained organization and other internal and global stakeholders to provide transparency of the results of operations, address issues, and provide value-added services, to exceed expectations on the service delivery of the R2R team 

Qualifications and Requirements

• Graduate of Bachelor's degree preferred in Accounting or Finance
• Certified Public Accountant (CPA) license preferred
• Finance and Accounting Experience with solid exposure in:
• General Ledger
• Intercompany Accounting
• Fixed Assets Accounting
• Overall month-end closing
• Reconciliation, Reports and consolidation
• Had previous exposure in handling and managing transitions and/or projects for process improvement
• At least three (3) years in a supervisory role focused on the R2R function 
• With proven results and past successes in crisis management, process improvements, stakeholder management and business partnering
• Proficient in using MS Office product
• With 5 to 8 years working experience in Record to Report
• Minimum three (3) years working knowledge in SAP or any ERP system
• Experience in Shared Services Center/BPO
• Experience in process migration, is a plus.
• Fluency in the English language  

Competencies

Developing and Energizing Others - Able to exhibit a “can-do” approach and inspire associates to excel; use competition to encourage others; develop performance standards and confront negative attitudes; develop a team spirit and create a development plan for every person in the team.

Conflict Management - Able to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations; maintain constructive working relationships despite disagreement.

Influence & Persuasion - Able to convince others in both positive or negative circumstances; use tact when expressing ideas or opinions; present new ideas to authority figures; adapt presentations to suit a particular audience; respond to objections successfully.

Decision Making & Problem Solving - Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.

Planning, Prioritizing, & Goal Setting - Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.

Benefits:

• HMO and Life Insurance Eligible on Day 1
• 30 PTOs
• Hybrid-set up

Inquiry Management

• First-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.
• Processes basic to complex HR and benefits transactions and supports the auditing of information
• Document calls and code as appropriate for reporting purposes
• End-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self-service capabilities.
• Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., phone, email/ticket, live chat, etc.) by following appropriate resolution/assessment methodologies (e.g., investigating and research)
• Utilizing knowledge management tools, educating employees on HR technologies
• Provide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues
• Communicate effectively (written or verbal) matching the style, needs, and level of understanding of the employee to support optimal interaction, through available employee support channels (phone, email, ticket management)

HR Administration

• Expert and skilled end user for Workday and other HR systems and tools
• Manage transaction workflows in the assigned region
• Respond to all employee verification requests and employment reference letters, etc.
• Identify process improvement opportunities focused and improving the effectiveness and efficiency of the Region or GBS Center, as well as sharing best practices with HR operations teams in other GBS Centers as appropriate.
• Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.
• Role may expand to include responsibilities for administration of additional HR processes

QUALIFICATIONS

Critical Experience:

• 6 months to 1-year related experience
• Ability to follow strict policy guidelines and recognize situations requiring call escalation
• Proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment
• Experience working in a Shared Services environment (HR Shared Services preferred)
• Experience in SAP, Workday (or similar), case management tools (Dovetail or SNOW preferred)
• Strong problem-solving, analytical, and critical thinking skills
• Excellent written and oral communication skills
• Ability to work in a collaborative team environment

Level Description
Professional’ Leveling Guide consists of jobs with a professional nature that require “learned knowledge” most often attained through advanced education and experience. This can include business and/or clinical professionals.

Market Summary
Develops, implements, and maintains human resource information systems associated with the collection, retrieval, accessibility and usage of employee information for Human Resource department planning and activities. Maintains internal database files and tables and develops custom reports. Works with Human Resources personnel to evaluate HRIS software and hardware needs and may design new or modify existing HRIS to meet changing demands.

Impact
• Entry Level position.
• Decisions have a minimal impact on results, productivity and/or expenditures.

Communication
• Interacts with internal stakeholders within own department, as well as external stakeholders which may include clients and customers.
• Influences internal and external parties, who typically have shared interests, to achieve short-term departmental and team objectives. Represents the organization within area of responsibility.

Innovation
• Recognizes and resolves basic, routine, or common problems requiring analytical skills.
• Problems and issues faced are neither difficult nor complex.

Knowledge
• Applies basic theories, skills and practices to accomplish work assignments.
• Typically requires a bachelor's degree without previous experience.

Position : Senior PHP Developer

Working Hours : Monday to Friday, EST (Eastern Standard Time), flexible working hours

Salary Range : 1,500 - 2,200 USD/month

Holiday : TBD

About the company:

Fusing innovation with precision, our expertise spans the pillars of modern digital enterprise: Managed IT, Cybersecurity, Software Development, and Datacenter solutions. With each engagement, we elevate the standards of technology solutions, ensuring our clients navigate the digital landscape with resilience and agility.

Duties and Responsibilities:

• Develop and maintain backend functionalities using PHP.
• Collaborate with the development team to design, implement, and maintain WordPress plugins.
• Write clean, efficient, and secure code for various web applications.
• Troubleshoot and debug issues related to PHP code and WordPress plugins.
• Optimize application performance and ensure scalability.
• Stay updated on the latest PHP and WordPress development trends and best practices.
• Mentor junior developers and provide guidance on PHP and WordPress plugin development.

• 5+ years of experience in PHP development, with a focus on backend development.

• Strong proficiency in PHP and MySQL.
• Experience working with WordPress and developing custom plugins.
• Knowledge of WordPress coding standards and best practices.
• Familiarity with web development frameworks such as Laravel or Symfony.
• Solid understanding of software development lifecycle and version control systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a team environment.

LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES

Job Title : Digital Marketing Specialist

Salary Range : $900-1500/month

Schedule : Flexible with 4 hours overlap

About the Company:

Support Shepherd is a leading customer support service provider offering virtual assistance, email and live chat support, and social media management. We provide exceptional support to businesses across various industries, allowing them to focus on their core operations while ensuring excellent customer experiences.

Responsibilities:

• Create and implement content and Ads to enhance brand awareness, engagement, and generate leads.
• Develop, execute, and manage content on various channels including blog posts, social media (images and videos), emails, website copy etc.
• Develop, test, execute, optimize, and manage Ads on various channels including Google, Facebook, and TikTok (+shorts and reels).
• Conduct research on key topics to produce educational and engaging Ads that resonate with our target audience. Big plus if you are interested or knowledgeable about law or coding.
• Understand best practices of SEO and optimize content creation to improve search engine visibility and to drive traffic and engagement.
• Evaluate metrics related to Ad performance and leverage insights to optimize.

• Graduate of BS in Communications, Marketing, or Business with a minimum of 6 years of (not a deal breaker) experience in digital marketing OR a proven track record for US market
• Has created and optimized ads on FB and Google and Tik Tok. Must be experienced in Google Analytics 4 and other ad platforms.
• Strong communication skills, including copywriting, narrating, and editing ads. Can create excellent ads (images and short form videos)
• Excellent analytical skills and data-driven decision-making.

HIRING FILIPINO CITIZENS RESIDING IN THE PHILIPPINES

Job Title: Business Development Representative

Pay Range: $1200

Work Schedule: Monday to Friday ( US Time Zone)

Type of Contract: Independent Contractor

Responsibilities:

• Cold Outreach to Potential Sponsors:
• Generate lead lists for potential sponsors interested in our newsletter.
• Craft compelling cold email sequences to engage and attract potential sponsors.
• Initiate and manage outreach campaigns to establish connections with potential sponsors.
• Lead Generation:
• Utilize various tools and platforms to create targeted lead lists.
• Implement strategies to identify and engage potential leads for our products/services.
• Continuously optimize lead generation processes to enhance effectiveness.
• Scheduling Sales Calls:
• Work closely with the sales team to understand their requirements and goals.
• Schedule and coordinate calls with qualified prospects for the sales team.
• Maintain a systematic approach to managing and tracking scheduled calls.
• Sales Campaign Management:
• Execute outbound sales campaigns, ensuring alignment with company objectives.
• Monitor and analyze campaign performance metrics to make data-driven improvements.
• Collaborate with the sales team to refine outreach strategies based on feedback and results.

• Lead List Creation:
• Demonstrated ability to create targeted lead lists using various tools and methodologies.
• Experience in identifying and categorizing potential sponsors for newsletters.
• Cold Email Sequences:
• Proven track record of crafting effective cold email sequences that yield positive responses.
• Strong written communication skills with the ability to tailor messages to different audiences.
• Prospect Calls:
• Experience conducting calls with prospects, demonstrating effective communication and interpersonal skills.
• Proficiency in managing and scheduling calls efficiently.
• Outbound Sales Campaigns:
• Previous success in running outbound sales campaigns, preferably in the US market.
• Ability to adapt strategies based on campaign performance and feedback.
• Sales Team Collaboration:
• Strong collaboration skills to work closely with the sales team, understanding their needs and objectives.
• Proactive communication to ensure a seamless flow of information between outreach and sales teams.

A rapidly growing, fully remote company with a small, dynamic team spread across different time zones. The headquarters are on the West Coast in Seattle, with team members in New York, India, France, and Estonia. The company is known for its decentralized structure, a hunger for innovation, and rapid growth, supported by established companies.

Role Overview

We are seeking a detail-oriented Sales Support professional to join our team. The role primarily involves analyzing sales data, strategizing offers, and maintaining effective communication with customers and internal teams. The ideal candidate will possess excellent organizational skills, strong communication abilities, and a proactive approach to supporting sales initiatives. This position plays a crucial role in optimizing sales strategies and enhancing overall customer satisfaction.

Responsibilities

• Review historical customer sales data to identify buying patterns, price points, and items of interest.
• Strategize weekly offers based on daily inventory file analysis to ensure effective inventory management.
• Email customers categorized offers to keep them informed about available inventory.
• Follow up on offers with phone calls to enhance customer engagement and conversion rates.
• Coordinate with warehouses for pictures, samples, and cases per pallet for specific items as required.
• Deliver samples to buyers' offices to facilitate purchasing decisions.
• Conduct store visits to conduct competitive analysis and gather market feedback.
• Provide general sales and customer service support to team members as needed.

• Previous experience in sales support or a related field preferred.
• Strong analytical skills with the ability to interpret sales data and trends effectively.
• Excellent communication skills, both written and verbal.
• Ability to coordinate and communicate effectively with internal teams and external stakeholders.
• Proactive and self-motivated attitude with the ability to work independently.
• Knowledge of inventory management principles is a plus.
• Willingness to travel for store visits and customer meetings as required.
• Bachelor's degree in business administration or a related field is desirable but not required.
• Proficiency in Microsoft Office suite and CRM software is preferred.

Fully remote work, competitive salary, fixed shift

Position : Hubspot Support

Salary Range : $1250-$2500 

Working Hours : TBD

Responsibilities:

• Develop, implement, and manage marketing campaigns that promote the services of our clients.
• Build and manage the company's HubSpot account, ensuring seamless integration and optimization of all marketing tools.
• Customize and edit email communications to align with client branding and campaign objectives.
• Collaborate with the design and content teams to ensure cohesive and effective marketing messages.
• Analyze campaign performance and generate insightful reports to guide strategy adjustments.
• Stay abreast of HubSpot features and digital marketing trends to continually enhance our marketing efforts.

• 1-3 years of proven experience in digital marketing, with a strong focus on HubSpot platform management.
• A bachelor’s degree in Marketing, Communications, or a related field is preferred.
• Exceptional copywriting and editing skills, with a keen eye for detail.
• Highly proficient in English, with exemplary communication, reading, and writing abilities.
• Solid understanding of website management and optimization.
• Ability to work collaboratively in a fast-paced environment, utilizing platforms like Slack for effective communication.
• Creative thinker with a results-driven approach to problem-solving and campaign management.

HIRING FILIPINO CITIZENS RESIDING IN THE PHILIPPINES

Job Title: Creative Designer

Pay Range: $1000 - $1500/month

Work Schedule: Monday to Friday ( Middle East Working Hours)

Type of Contract: Independent Contractor

Responsibilities:

• Ability to create assets for paid marketing ads on social media.
• Ability to create graphics for sponsors of our newsletter.
• Ability to take data and create visually appealing charts.
• Develop ad creatives based on provided requirements.
• Create visually appealing and effective short-form video ads (UGC Ads) and static ads.
• Collaborate with the marketing team to understand campaign objectives and target audience.
• Stay updated on industry trends and incorporate fresh ideas into the creative process.
• Ensure all creatives adhere to brand guidelines and maintain a consistent visual identity.
• Revise and iterate on designs based on feedback from the marketing team.

• At least 3 years of experience working as a creative strategist or an Ads graphic designer in an agency or with the brand.
• Understanding of Facebook Ad
• Proven experience as a Graphic Designer or Creative Strategist, with a strong portfolio showcasing a diverse range of Ad design projects.
• Proficiency in graphic design software such as Figma or Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects).
• Knowledge of current design trends and best practices in both static and video formats(Especially Hormozi style Ad creatives)
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
• Ability to work under tight deadlines and manage multiple projects simultaneously.

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions;
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised;
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels;
• You have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more;
• You are listening to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience;
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers;
• You will be providing support and assistance to IKEA Philippines customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so;
• You ensure our contact centre is a safe and secure environment at all times for visitors and co-workers;
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.

The Customer Account Analyst is responsible for ensuring accurate recording, analyzing, reporting, and reconciliation of all trade accounts receivables of PILMICO Foods Corporation/PILMICO Animal Nutrition. The Customer Account Analyst is responsible in managing the customer's account from day one (1) account set-up to the ordering payment cycle.

• Ensures timely collection of accounts receivables.
• Coordinates with customer and Territory Business Managers (TBM) and/or Regional Sales Managers (RSM) on the collection of maturing and/or overdue accounts.
• Evaluates customer requirements to minimize hold orders and recommends necessary moves.
• Reviews and reconciles customers' account ledgers.
• Prepares and records through Debit Note (DN) and Credit Note (CN) all adjustments pertaining to accounts receivables including its proper and necessary supporting documents.
• Prepares and maintains Accounts Receivable Aging Schedule per TBM to be submitted on a weekly basis.
• Prepares collection letters for delinquent accounts.
• Generates and mails monthly Statement of Account to customers.
• Attends to AR related queries and complaints from customers, TBMs and RSMs.
• Prepares and submits the Monthly Sales Summary Report.
• Prepares and submits the Monthly Summary of Price Adjustments and other deductions.
• Monitors collection of withholding tax certificates
• Prints and files Debit Notes and Credit Notes.

LOOKING FOR FILIPINO CITIZENS CURRENTLY RESIDING IN THE PHILIPPINES ONLY!

Position : BIM/Revit Manager

Work Hours : Monday - Friday (40hrs/week, PST Hours)

Pay Range : 1,000 - 1,800 USD / month

Our client's nameplate is synonymous with elevated design and unsurpassed luxury living. No other home builder is more awarded or carries a stronger reputation for innovation or exceptional quality.

As a local, privately owned, family operated builder with a 41-year legacy of service and craftsmanship, their commitment to their clients and this community is personal and enduring.

They are currently looking for an experienced BIM / Revit Manager to join their team

Duties and Responsibilities:

• Responsible for developing and implementing BIM workflow and driving standard usage of BIM and Revit within and outside the firm.
• Provide end-user training, support, and leadership.
• (1) managing and creating content library files and templates
• (2) creating and enforcing standards
• (3) evaluating project models
• Support project start-up coordination, helping teams develop strategies for effective delivery of quality documents, and set-up each project, thereby ensuring that each one is set up correctly.
• Oversee the use of BIM/Revit software firm-wide, including installing, configuring, maintaining, and supporting all BIM installations as well as analyzing and solving BIM user issues.

• Bachelor’s degree in architecture preferred. Technical Diploma from an accredited institute.
• 3 years minimum of BIM/Revit Management and Implementation
• 10 years minimum and possess a high/expert-level knowledge of BIM/Revit modeling, and Autodesk AutoCAD
• Strong verbal and written communication skills, as well as excellent interpersonal skills.
• Knowledge in Microsoft Windows-based systems (Word, Excel, Project, etc.).
• Ability to encourage and train effectively and tactfully.
• Strong organizational skills and attention to detail.
• Research developments in the industry to “keep ahead of the curve” so that all of our Revit users have the appropriate tools & skillsets to be productive.
• Ability to work effectively in a team-based, fast-paced environment.

Equipment Requirements:

• Dedicated and quiet workroom with good lighting for conducting business calls.
• Reliable and stable internet connection for seamless communication. 
• A computer or laptop with up-to-date software and hardware capabilities.
• Headset or headphones with a microphone for clear audio during calls.
• Webcam for video conferences and virtual meetings.

Position : PPC Specialist

Working Hours : 9:00 AM-5:00 PM Australian Eastern Standard Time

Salary Range : $900-$1500

Responsibilities:

• Participate in forming effective paid search strategies
• Launch and optimize various PPC campaigns
• Oversee accounts on search platforms (e.g. Google AdWords, Bing)
• Be involved in keyword selection and audience targeting
• Monitor budget and adjust bids to gain better ROI
• Track KPIs to assess performance and pinpoint issues
• Produce reports for management (e.g. dashboards)
• Write attractive and concise copy for adverts
• Suggest and develop new campaigns across multiple channels
• Maintain partnerships with PPC ad platforms and vendors
• Find ways to reduce the risk of click fraud
• Keep abreast of PPC and SEM trends

• Proven experience as a PPC Manager or Digital Marketing Specialist with a minimum of 4-5 years of experience.
• Experience in data analysis and reporting
• Knowledge of SEO and digital marketing concepts
• Familiarity with multiple platforms (e.g. AdWords, Facebook, Yahoo) is preferred
• Essentially looking for someone with a skillset on both Google Ads / Facebook Ads / Analytics who can assist the team with client deliverables etc.
• Good communication skills
• Has attention to detail
• BSc/BA in Marketing, Digital Media, or a related field
• Has worked with or supported an agency before.
• Preferably male (just preferred; not an absolute requirement)

LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES ONLY

Position: WordPress Web Designer

Work Hours: M - F  flexible hours to accommodate project deadlines and team collaborations

Holidays: TBD

Pay Range: 900 - 1,200 USD/month

Responsibilities:

• Design, develop, and update responsive, user-friendly WordPress websites using Kadence themes and blocks.
• Build, customize, and manage e-commerce solutions with WooCommerce, ensuring a seamless user experience from browsing to checkout.
• Collaborate with the team to integrate brand elements and marketing strategies into website designs both internally and for our clients.
• Website testing and troubleshooting across multiple browsers and devices.
• Stay updated with the latest web design trends and technologies to implement innovative and optimal design solutions.

• Proven experience in WordPress web design, particularly with Kadence themes and WooCommerce.
• Strong understanding of web design principles, UX/UI design, and responsive design.
• An understanding of HTML, CSS, JavaScript, and PHP.
• Experience with website optimization for speed and performance.
• Excellent problem-solving skills and attention to detail with the ability to hit deadlines.
• Ability to work collaboratively in a team environment and clearly communicate project progress via our project management system, Asana.
• Portfolio of previous web design projects.

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

*We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your application.

Position: Customer Support Agent

Working Hours : 8 hours per day (ideally Central Time), but on more than 50% of days, the work can be achieved in only 4-5 hours. And after any maintenance tasks are complete, the agent can stop working early. We are a very flexible and modern workplace, so you can work when and how you want, as long as the work is being done to a high standard.

Holidays: US and PH Holidays

Salary Range: starts at USD 1,000/month

About the Company:
We are a tiny 3 person team that’s built a high-end flight tracking app for iOS. Our app is quite technical and aviation-focused.

About the Role:

We are looking for our 2nd customer support agent, to help answer daily inquiries and troubleshooting from users. An example workflow is reading the customers support email in Front, checking your own app to determine if you see the issue from user’s end, deciphering what might actually be the root cause of the customers issue and then responding with a pre-written template or asking clarifying questions. Some tasks will require accessing our backend software to reset a user’s account, export their data to send to them, or triage.

This person will get onboarding from the direct team and the current support agent, who will be available for questions. While we do not expect 24/7 coverage and immediate replies to customers, the two support agents will need to coordinate such that one person is working each day, which means you should expect to work 1 day per weekend and to get 1 day per week off. eg. work on Sunday, but have Tuesday totally off.

Key Responsibilities:

• Help answer daily inquires and troubleshooting from users
• An example workflow is reading the customers support email in Front, checking your own Flighty app to determine if you see the issue too, deciphering what might actually be the root cause of the customers issue and then responding with a pre-written template or asking clarifying questions.
• Some tasks will require accessing our backend software to reset a user’s account, export their data to send to them, or triage.

To succeed in this role, you must have:

• At least 2 years of experience in the same role
• An iOS and/or Mac running the latest software version
• Experience with email, message templates, email tags is required.
• An excellent “puzzle-solving” abilities to decipher the root cause issue, be very calm and polite to the user in their reply, and then correctly categorize the type of issue via Tags for our reporting system.
• Interest and familiarity with aviation, flight tracking, the stages of a flight, etc. is nearly required to succeed in this role.
• Experience with Front is a big plus.

LOOKING FOR FILIPINO CANDIDATES BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Virtual Assistant 

Working Hours: M-F 8am - 4pm Pacific Standard Time (12mn- 8am MNL Time)

Holidays: TBD

Salary Range: USD 1,200/month

About the Role:

A fast-growing DTC company selling funeral caskets directly to American consumers via Amazon, Walmart, Sam's Club, and their own website. Their mission is to offer designer caskets at revolutionary prices, while driving affordability and transparency in the funeral industry.

Key Responsibilities:

Your daily duties include:

• Creating and checking Purchase Orders for accuracy
• Drafting documents and presentations (recutting/evolving existing materials)
• Executive Assistant role to 3 executives  (e.g., correspondence, reach out, meeting schedules)
• Other tasks as needed

To succeed in this position, you must have:

• Extreme attention to detail, must be strongly detail-oriented
• Strong and natural written communication
• Bias for action
• High level of responsibility and organization

Position: Customer Solutions Consultant

Reporting to: Manager, Customer Solutions

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Shifting Schedule

Start Date: ASAP

About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Our industry-specific solutions, designed to maximize business value and process efficiency, are at the heart of our customers’ operations. Over 10,000 organizations in more than 20 industries across 80+ countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.

General Job Summary

The Customer Solutions Consultant is expected to provide application consulting and customer support to Aptean customers. This individual will participate as a member of the Customer Support and Implementation Team to deploy new projects, and/or provide on-going support to their existing installation. He/She will consult with customers in the configuration and usage of application modules, research and resolves problems and issues. Overall, this individual is expected to manage customer expectations and foster positive business relationships with all customers.

Knowledge: A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

Complexity: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

Supervision: Normally receives little instruction on day-to-day work, general instructions on new assignments.

Role and Responsibilities

• Consulting Services
  • Provide consulting services to customers based on Aptean’s service delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.
  • Effectively work on multiple projects simultaneously.
  • Work collaboratively with project manager and project team to deliver projects on time, on budget, on schedule.
  • Submit time and expenses punctually each week.
  • Maintain a professional appearance when onsite with customers.
• Incident Resolution
  • Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents.
  • Take ownership of and follow-through with all priority customer incidents.
  • Offer complete and timely explanations to customers throughout the incident resolution process and ensure that customers’ staff fully understand issue, its resolutions and means for prevention.
  • Clearly and concisely document all customer interaction and all steps taken to resolve incidents.
  • Observe trends and recommend improvements to product design, documentation or implementation and create necessary enhancement requests.
  • Work with R&D and product line team to expedite incident resolution and ensure seamless delivery of support service to customers.
  • Determine when issues need to be escalated.
  • Set severity levels with customers.
  • May be assigned escalated tickets.
• Knowledge Management
  • Expand expertise within the product.
  • Attend training sessions offered and use self-study tools; assist with peer training as needed.
  • Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.
  • Create KB articles and documents using the Knowledge Centered Support (KCS) methodology, to be published and shared both internally and with the customer base.
• Communication
  • Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
  • Ensure a professional communication manner when in-person or on the phone at all times.
• Additional Duties
  • Participates in system and release testing and QA as needed.
  • Recommend improvements in Customer Solutions policies and procedures.
  • Additional duties as assigned by management.

A Successful Candidate

• Proven track record in providing stellar customer service and technical support
• Outstanding communication skills in the English language – both verbal and written
• Experience working for an ERP company or exposure to using ERP solution is an advantage
• Understands the industry and business environment served by the application
• Basic understanding of relational database concepts and architecture
• Excellent time management and organizational skills
• Strong analytical problem solving and decision-making skills
• Ability to work efficiently and independently and do whatever it takes to get the job done
• Ability to handle difficult or sensitive situations with diplomacy and tact
• Previous working experience using CRM (Salesforce) and/or other ticketing solution

Join the A-Team and experience the A-Life!

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Key Responsibilities:

• Participate proactively in NielsenIQ's 3-month full time internship program
• Assist the team on day-to-day tasks for projects management and client requirement.
• Assist with the monthly deliverables we provide to our clients.
• Support the team in ad-hoc analysis, research, slide presentation, etc as require

The main role of the RPA support engineer is to create quality gates for all projects to be deployed in production. Prepare test case scenarios on project in adherence to SDLC cycle. Deploy quality and sustainable fix for any issues based on the Service Level Agreement.

Support all projects in production and leads the Quality Assurance of Projects. Attend to all issues and concerns logged in Ticketing system based on SLA.

Quality Assurance – 70%

• Analyzes the Test Cases prepared by other team members Executing the Test Cases following testing lifecycle processes.
•  Prepares Test Data for the test cases.
• Defects Tracking, giving mandatory information of a defect to developers to fix it.
• Communication with the Leads on project updates
•  Participates in team design meetings, meetings, and other development / Testing meetings and roll out of the Robots to production.

Project Support – 30%

• Fixes bugs, feature request and enhancements.
• Performs analysis on applications functionality and suggesting improvements.
• Provide project application support.

Wrist Service Center is looking for a Global Procurement Back Office Support who will collaborate with the global procurement analysts to assist the branches with the procurement processes.

What you'll be doing:

• Covers container suggestions / New stock potential and PO Upload
• Updates PO quantity in AX based on Packing List/ Invoice
• Vendor Trade Agreement Upload
• Weekly reviews of the compliance data for the non-compliant purchase lines of global products to be cascaded to the global and regional procurement.
• Updates Currency Exchange Rate in SharePoint
• Maintains global vendor data, sends questionnaire to suppliers and collects expired documents from vendors
• Checks purchase  expiry (30days)  and informs the branches
• Checks expired documentation and coordinates with vendors and procurement team.
• Sommer Maid creation of price file for upload

What we're looking for:

• Graduate of any 4-year course, preferably Business or Supply Chain Management course
• Background in Procurement is an advantage
• Knowledge with Microsoft Office programs and AX12 is an advantage
• Ability to think analytically, apply sound judgment and solve problems
• Excellent communication and interpersonal abilities
• A flexible mentality the include process and customer care

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

• Provide excellent pest control treatment and recommendations to customers.
• Provide feedback to superiors on the service concerns of the customer.
• Maintain in good working condition all equipment, tools, mobile phones, vehicles and other items provided by the company for work purposes.
• Plan out and carry out the route to ensure timely arrival in all treatment sites.
• Efficiently manage the use of chemicals and other pest control consumables.
• Ensure proper SOP is followed for the warehouse, stock inventory & disposal process, and stocks issuance.

Do you have what it takes? If you want to be considered for this role you will need:

• Must know how to drive 4 wheel vehicle or motorcycle
• With Professional Driver's License (Restriction 1,2,3)
• College Graduate/Level Or Vocational Course Graduate
• Graduate of Agriculture or any related course is an advantage.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.
• Willing to work at Night Shift
• Willing to assign in NCR area
• Male and/or Female are welcome to apply

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks
  

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

• Provide excellent pest control treatment and recommendations to customers.
• Provide feedback to superiors on the service concerns of the customer.
• Maintain in good working condition all equipment, tools, mobile phones, vehicles and other items provided by the company for work purposes.
• Plan out and carry out the route to ensure timely arrival in all treatment sites.
• Efficiently manage the use of chemicals and other pest control consumables.
• Ensure proper SOP is followed for the warehouse, stock inventory & disposal process, and stocks issuance.

Do you have what it takes? If you want to be considered for this role you will need:

• Must know how to drive 4 wheel vehicle or motorcycle
• With Professional Driver's License (Restriction 1,2,3)
• College Graduate/Level Or Vocational Course Graduate
• Graduate of Agriculture or any related course is an advantage.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.
• Willing to work at Night Shift
• Willing to assign in South Luzon Area
  - Laguna
  - Batangas
  - Cavite
• Male and/or Female are welcome to apply

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks
  

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Google Ads Manager

Working Schedule:  Mondays to Fridays, 10 AM - 6 PM GMT (UK Time) 

Salary Range:  $900-$1500/ Monthly 

ABOUT THE COMPANY
With over ten years of clinical dentistry and marketing experience, our mission is the driving force behind our hard work and commitment in making sure every dental practice reaches its full potential.

We achieve this by creating strong digital content; through compelling campaigns, engaging social media posts, and robust web design. In addition to this, we provide in-house training to optimize you and your team’s knowledge, therefore creating a stronger team and employee satisfaction.

ABOUT THE ROLE:  

We are seeking a highly motivated and experienced Google Ads Manager to join our dynamic marketing team. As a Google Ads Manager, you will be responsible for managing all aspects of Google Ad campaigns, creating and optimizing ad campaigns, and collaborating with a team of marketers, Google Ads specialists, and engineers. The ideal candidate should have a strong background in digital marketing, a proven track record of successful Google Ads campaigns, and the ability to analyze and optimize campaigns to maximize return on investment (ROI).

RESPONSIBILITIES:

Manage all aspects of Google Ad campaigns:

• Oversee the planning, execution, and monitoring of Google Ad campaigns.
• Ensure alignment with overall marketing goals and strategies.

Create and optimize ad campaigns and paid search landing pages:

• Develop compelling ad copy and design effective paid search landing pages.
• Continuously optimize campaigns for better performance.

Analyze and optimize ad campaigns to increase ROI:

• Utilize data and analytics to evaluate campaign effectiveness.
• Implement strategies to improve ROI and achieve marketing objectives.

Use Google Ads to drive a variety of online marketing campaigns:

• Leverage Google Ads for diverse online marketing initiatives.
• Stay updated on industry trends and best practices.

Analyze and optimize PPC campaigns to increase ROI:

• Conduct a thorough analysis of pay-per-click (PPC) campaigns.
• Implement strategies to enhance PPC campaign performance.

Manage and optimize display campaigns across multiple devices:

• Develop and manage display campaigns for various devices.
• Optimize campaigns for maximum reach and engagement.

Develop PPC strategies to increase online visibility:

• Formulate and implement strategies to enhance online visibility.
• Stay informed about the latest developments in PPC and online advertising.

Collaborate with a team of marketers, Google Ads specialists, and engineers:

• Work closely with cross-functional teams to align strategies and goals.
• Foster a collaborative and innovative work environment.

QUALIFICATIONS:

• Experience: Minimum of 2-3 years of relevant experience in digital marketing.
• Communication Skills: Strong communication skills, especially when dealing with international businesses.
• Learning Attitude: Demonstrable experience in marketing with the potential and attitude required to learn and adapt.
• Campaign Management: Proven experience in leading cross-channel marketing campaigns, paid ads management, and email campaigns.
• Analytical Skills: Solid knowledge of website analytics tools (e.g., Google Analytics) and experience in setting up and optimizing Google Adwords campaigns. Understanding of search engine optimization (SEO) and search engine marketing (SEM).
• Numerical Literacy: Comfortable working with numbers, metrics, and spreadsheets.
• Creativity: A sense of aesthetics and a passion for great copy and witty communication.
• Market Awareness: Stay up-to-date with the latest trends and best practices in online marketing and measurement.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop, Personal Computer with External Monitor.

**LOOKING FOR FILIPINOS BASED IN THE PHILIPPINES!!!

Position : Marketing Analyst

Working Hours : M-F, Central Time Zone (CT), with flexible overlap

Holidays : PH Holidays

About the Company:

Relay Insights helps business-to-business (B2B), Software-as-a-Service (SaaS) companies grow their digital marketing programs. We also advise companies on marketing organization development and participate in hiring and onboarding new employees. We seek to develop long-term partnerships with companies and become extensions of their marketing teams.

Ideal Candidate Profile

Relay Insights is seeking a professional who has experience with business-to-business (B2B) marketing (and relevant examples to share). We are also looking for a “numbers” person–someone who enjoys working in spreadsheets and analyzing marketing data. We are not looking for a professional focused on design, video animation, ad creation, and so on. The following responsibilities and qualifications provide more detail about the day-to-day activities we need support with.

Responsibilities:

• Download and organize website and marketing metrics, such as visitors, conversions, etc.
• Research software market information and trends, such as market size, vendors, and more.
• Evaluate organic and paid search opportunities based on search volume, competition, etc.
• Collect and organize client customer data, such as firmographics, testimonials, etc.
• Help create ad hoc analyses related to website and content analytics

• Ability to quickly learn information organizing techniques (with professional examples as proof)
• Very strong Microsoft Excel / Google Sheets knowledge (e.g. lookups, formulas, etc.)
• High attention to detail and accuracy (>90% of work is complete and doesn’t require edits)
• Inclination towards critical thinking–can determine next steps without instruction
• Self-driven and bias towards action and results
• Knowledge in Project Management tools like ASANA (nice to have)

Tools to Use:

• Google Docs, Google Sheets and Microsoft Excel
• Google Analytics and Google Search Console
• Keywordtool.io
• Ahrefs
• Asana