Turnitin is seeking a strategic and results-driven Sales Development Manager to lead, mentor, and drive a team of Sales Development Representatives (SDRs). In this role, you will oversee a regional APAC team responsible for generating qualified sales opportunities by developing and managing prospecting efforts. You will ensure the team effectively understands the Turnitin Integrity and Assessment product portfolios and how to assess potential customer needs to position the right solutions.

As the Sales Development Manager, your key focus will be guiding your team through the process of lead generation and qualification. You will empower SDRs to partner closely with Account Executives by ensuring they are sourcing quality leads, getting past gatekeepers, and progressing relationships until prospects are ready to engage with sales.
 

Responsibilities: 

• Team Leadership: Lead & Mentor: Oversee the day-to-day performance of a team of SDRs, providing coaching, training, and support to ensure they meet their prospecting and lead-generation goals.

• Performance Management & Coaching: Monitor and evaluate team members' performance through regular 1:1s, providing constructive feedback and support.

• Strategy Execution: Develop and implement prospecting strategies to ensure alignment with the Turnitin sales and marketing teams, focusing on Higher Education and Secondary Education Ideal Customer Profiles.

• Performance Tracking: Regularly track, report, and analyze team performance against KPIs, including lead volume, lead quality, and conversion rates.

• Process Improvement: Identify areas for improvement in sales processes, tools, and workflows to increase team efficiency.

• Collaboration: Work closely with sales, marketing, and other departments to ensure alignment and optimization of the sales funnel.

• Goal Setting: Establish clear goals to ensure accountability of team members

• Recruitment & Onboarding: Lead hiring efforts, onboard new team members, and ensure a smooth transition into the team.

• Motivation & Culture: Foster a positive, results-oriented team culture while promoting professional development.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team:

Candidate will be working closely with the team which spread out across Singapore, Shanghai, Tokyo, and Pune (offshore), this position will be the first headcount in Manila.

About the role:
In a Project Management – Technology role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

What you will be doing:
• Working with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
• Managing project risk and assisting with problem resolution.
• Serving as liaison between technical and non-technical teams.

What you will need:

• At least 3 years of solid experience in doing Project Management
• Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles.
• Advanced skills with project management software.
• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

• Experience in FinTech/Banks/Front Office Trading is a plus

What we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Follow up customer calls
• Responds to customer’s email inquiries in a timely manner
• Process orders, forms, and claims
• Provides product and service information to customers
• Manages and updates customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Management of B2B system updates and processing uploads
• Research required information using available resources
• Manages and resolves customer complaints

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

A Store Manager is to put the customer at the center of everything you do. You need to ensure the highest possible level of customer service and make sure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store, as well as follow up on the results. You will also manage the recruitment, training, and development of the Sales Advisors and the Store Management team. Our business is your business, so when you grow, we grow.​
​

Key Responsibilities:​

• Analyze and follow up store’s KPIs​

• Deliver great customer experience​

• Maximize conversion & customer service​

• Ensure store meets H&M standards​

• The ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team 

Under the supervision of the Country Director, the incumbent shall have strong leadership to lead the sales team to create program, manage resources and achieve the goals set for the category. He/she must possess good analytical skill on data collection, market situation and spotting emerging opportunities in the market. He/she must be able to build good rapport with the customers and provide guidance to the team in providing after sales service. He/She must have good interpersonal skills to liaise with local and regional stakeholders and organize the day to day requirements of the business according to the company’s policy and standard operating procedures.

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

Michael & Associates, Attorneys At Law is a criminal defense law firm based in Austin, Texas. We are a boutique firm that provides high end, white glove legal representation to clients being charged with criminal offenses anywhere in the state of Texas. Our firm is suited to handling any criminal offense, no matter how large or small; anything from petty theft to murder. The clients who hire Michael & Associates are looking for the best of the best, and they expect to get what they pay for.

We are looking for a Legal Assistant who can support the attorneys by drafting and filing legal documents, reviewing evidence, and contacting clients as well as official court staff on behalf of the firm. The candidate will also be responsible for billing and admin tasks, customer-related duties, and creating and sending invoices.

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders. Fluency close to native-level proficiency is preferred.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection. They must also be amenable to working night shifts and overtime.

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity.  We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

• Salary Range: $6 – $9 per hour (based on your experience and performance)
• Enjoy a permanent work-from-home setup!

Michael & Associates, Attorneys At Law is a criminal defense law firm based in Austin, Texas. We are a boutique firm that provides high end, white glove legal representation to clients being charged with criminal offenses anywhere in the state of Texas. Our firm is suited to handling any criminal offense, no matter how large or small; anything from petty theft to murder. The clients who hire Michael & Associates are looking for the best of the best, and they expect to get what they pay for.

We are looking for a Legal Assistant who can support the attorneys by drafting and filing legal documents, reviewing evidence, and contacting clients as well as official court staff on behalf of the firm. The candidate will also be responsible for billing and admin tasks, customer-related duties, and creating and sending invoices.

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders. Fluency close to native-level proficiency is preferred.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection. They must also be amenable to working night shifts and overtime.

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity.  We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

• Salary Range: $6 – $9 per hour (based on your experience and performance)
• Enjoy a permanent work-from-home setup!

Michael & Associates, Attorneys At Law is a criminal defense law firm based in Austin, Texas. We are a boutique firm that provides high end, white glove legal representation to clients being charged with criminal offenses anywhere in the state of Texas. Our firm is suited to handling any criminal offense, no matter how large or small; anything from petty theft to murder. The clients who hire Michael & Associates are looking for the best of the best, and they expect to get what they pay for.

We are looking for a Legal Assistant who can support the attorneys by drafting and filing legal documents, reviewing evidence, and contacting clients as well as official court staff on behalf of the firm. The candidate will also be responsible for billing and admin tasks, customer-related duties, and creating and sending invoices.

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders. Fluency close to native-level proficiency is preferred.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection. They must also be amenable to working night shifts and overtime.

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity.  We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

• Salary Range: $6 – $9 per hour (based on your experience and performance)
• Enjoy a permanent work-from-home setup!

Reporting Line

• Business Controller

Primary Responsibilities    

• Business partnering
• Forecasting, Annual Budget & Medium-term planning
• Financial Analysis
• Capital Expenditure Review and Post Review Analysis
• Cost Control
• Financial Reporting

• Lead and manage the annual budget process – revenue, direct/indirect/sales & marketing costs, support overheads, capital expenditures, headcount, and allocation drivers.
• Monitor and update forecasts regularly to reflect changes in business conditions and provide actionable insights.
• Develop and maintain financials models and reports to support forecasting and budgeting process.
• Track sales and spending to ensure alignment with targets and report variances with clear and concise commentaries and recommendations to senior management.
• Prepare and present financial information to stakeholders highlighting key variances and providing recommendations.
• Analyze cost structures and identify opportunities for cost-saving to improve profitability.
• Track and manage both direct/indirect costs, sales & marketing costs, support overheads.
• Review purchase requisitions and challenge any spending that is not align with target margin.
• Review viability and reasonableness of cost savings projects by various departments.
• Review of proposed capital expenditures and perform post review analysis.
• Work closely with local finance and finance shared services center team to ensure accurate recording of financial transactions.
• Act as business partner to various departments – Business, Operations, Commercial & Support Overheads
• Prepare ad-hoc financial reporting and analysis – P&L simulation & scenarios.
• Work closely with commercial team to review a reasonable sales pricing model.
• Foster a collaborative and high-performing team environment.

Integrity and Compliance

• At all times, comply with SGS Code of Integrity and Professional Conduct

A LITTLE BIT ABOUT BOLDR

Talent is everywhere but opportunity is not. Boldr is the first (and largest) global B Corp talent outsourcing company, dedicated to connecting the world to opportunity. Our global team of over 1,000 team members, spread across 5 countries (South Africa, Philippines, Mexico, USA, and Canada), provides ethical access to global talent, delivering high quality, seamless customer experiences for our values-aligned clients, while empowering local team members to develop and grow. With a proven commitment to local communities, Boldr is serious about impact, proving that our dynamic approach to outsourcing is good for communities and businesses. We are a ‘People First’ organization, and our mission is to help people grow and connect. We believe each team member should be given the tools and space to become the best version of themselves, learning and growing together in line with this mission, while having fun and delivering excellence to our clients.

WHAT IS YOUR ROLE

As the Manager of Global Total Rewards, you will provide support to our most important asset: our people. Your mission is to review, develop, and implement the best benefit & compensation strategies at Boldr. You will ensure that compensation and benefits programs support the organization's business objectives and meet all legal requirements. You will develop and manage compensation and benefits budgets. You’ll oversee compensation processes, including Mercer survey participation, job evaluation, salary structure development, base pay administration, incentive/bonus plan design, and analysis.

WHAT WILL FILL YOUR WORKDAY

• Lead global total rewards, including compensation and benefits, with a direct impact on Boldr’s ability to attract and retain top talent while balancing financial and business objectives.
• Drive large, complex projects and processes on matters of strategic importance to the business and the HR function (i.e. compensation cycle twice a year).
• Influence others to drive innovative approaches to sustain a high-performing culture that attracts, motivates, retains, and rewards employees.
• Ensure the effectiveness of new and existing compensation and benefits policies, guidelines, and procedures, as well as compliance with all regulatory requirements.
• Challenge and innovate existing People policies to create a better environment for team members and Boldr.
• Harness people's insights to drive meaningful actions and evidence-based decision-making.
• Mentor and collaborate effectively with our People Leadership Team, exemplifying a leadership mindset.
• Act as a point of escalation for team members, addressing ideas, issues, and concerns with empathy and expertise.
• Equip the team with the tools, resources, and knowledge necessary to excel in key organizational initiatives.
• Define and implement short and long-term departmental goals, objectives, policies, and operating procedures.
  

WHAT WE’LL LIKE ABOUT YOU

You Will Stand Out if You Are:

• Curious and authentic, just like us! #beboldr
• A people person with a sharp growth mindset who can use management strategies and prerogatives to maintain Boldr as a comfortable and inclusive workplace for all.

You Will Stand Out if You Have:

• Bachelor's degree in Human Resources, Business, or Organization Development, or equivalent on-the-job experience.
• Experience with PayScale & Payfactor
• Experience with Mercer Surveys
• 6+ years of progressive expertise in compensation.
• 3+ years of experience in employee benefits administration, plans, processes & documentation. Knowledge of insurance, retirement plans, work/life balance, well-being, paid time off/leave, etc
• 2+ years of proven experience in a people leadership role.
• Total Rewards experience in a BPO or staffing environment is preferred.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT BOLDR

Talent is everywhere but opportunity is not. Boldr is the first (and largest) global B Corp talent outsourcing company, dedicated to connecting the world to opportunity. Our global team of over 1,000 team members, spread across 5 countries (South Africa, Philippines, Mexico, USA, and Canada), provides ethical access to global talent, delivering high quality, seamless customer experiences for our values-aligned clients, while empowering local team members to develop and grow. With a proven commitment to local communities, Boldr is serious about impact, proving that our dynamic approach to outsourcing is good for communities and businesses. We are a ‘People First’ organization, and our mission is to help people grow and connect. We believe each team member should be given the tools and space to become the best version of themselves, learning and growing together in line with this mission, while having fun and delivering excellence to our clients.

WHAT IS YOUR ROLE

As the Manager of Global Total Rewards, you will provide support to our most important asset: our people. Your mission is to review, develop, and implement the best benefit & compensation strategies at Boldr. You will ensure that compensation and benefits programs support the organization's business objectives and meet all legal requirements. You will develop and manage compensation and benefits budgets. You’ll oversee compensation processes, including Mercer survey participation, job evaluation, salary structure development, base pay administration, incentive/bonus plan design, and analysis.

WHAT WILL FILL YOUR WORKDAY

• Lead global total rewards, including compensation and benefits, with a direct impact on Boldr’s ability to attract and retain top talent while balancing financial and business objectives.
• Drive large, complex projects and processes on matters of strategic importance to the business and the HR function (i.e. compensation cycle twice a year).
• Influence others to drive innovative approaches to sustain a high-performing culture that attracts, motivates, retains, and rewards employees.
• Ensure the effectiveness of new and existing compensation and benefits policies, guidelines, and procedures, as well as compliance with all regulatory requirements.
• Challenge and innovate existing People policies to create a better environment for team members and Boldr.
• Harness people's insights to drive meaningful actions and evidence-based decision-making.
• Mentor and collaborate effectively with our People Leadership Team, exemplifying a leadership mindset.
• Act as a point of escalation for team members, addressing ideas, issues, and concerns with empathy and expertise.
• Equip the team with the tools, resources, and knowledge necessary to excel in key organizational initiatives.
• Define and implement short and long-term departmental goals, objectives, policies, and operating procedures.
  

WHAT WE’LL LIKE ABOUT YOU

You Will Stand Out if You Are:

• Curious and authentic, just like us! #beboldr
• A people person with a sharp growth mindset who can use management strategies and prerogatives to maintain Boldr as a comfortable and inclusive workplace for all.

You Will Stand Out if You Have:

• Bachelor's degree in Human Resources, Business, or Organization Development, or equivalent on-the-job experience.
• Experience with PayScale & Payfactor
• Experience with Mercer Surveys
• 6+ years of progressive expertise in compensation.
• 3+ years of experience in employee benefits administration, plans, processes & documentation. Knowledge of insurance, retirement plans, work/life balance, well-being, paid time off/leave, etc
• 2+ years of proven experience in a people leadership role.
• Total Rewards experience in a BPO or staffing environment is preferred.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

• Take responsibility: Receives and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge)
• Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
• Conscientious coordination: Keep customer updated of case status and resolution times

• Answers incoming phone calls
• Follow up customer calls where necessary
• Responds to customer’s email inquiries in a timely manner
• Process orders, forms, warranty and claims
• Provides product and service information to customers
• Manages and updates customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Research required information using available resources
• Manages and resolve customer complaints
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Administrative and Ad hoc tasks (e.g., marketing related, update master data such as credit limit, customer information through raising Workon etc.)

Key Responsibilities:

• Enhances service levels and ensures the team meets quality, volume, and timeliness objectives (SLAs/KPIs).
• Drives operational excellence through adherence to business needs, budgets, and best practices.
• Leads initiatives such as UAT approvals, efficiency projects, and the closure of GRC/Internal Audit Action Plans, significantly impacting customer, operational, and project outcomes.
• Oversee daily R2R operations, ensuring alignment with organizational goals and timely delivery.
• Adapt strategies to address operational and resource challenges, and ensure the accuracy of R2R Taxonomy, process models, and SOPs.
• Lead and guide teams in resolving complex challenges, maintaining high standards of accuracy and compliance.
• Collaborate with senior management to drive performance improvements and ensure adherence to corporate policies.
• Manage and prioritize multiple delivery teams, mentor employees, and lead high-risk projects.
• Conduct Monthly/Quarterly Business Reviews (MBRs/QBRs), providing strategic insights and driving cross-functional collaboration.

Knowledge & Expertise:

• Expertise in fostering a shared service mindset, optimizing operations through centralized processes, and collaborative efficiency
• Deep understanding of R2R procedures and practices, with a basic knowledge of O2C and P2P processes.
• Expertise in managing operations across multiple markets, with the ability to improve efficiency through collaboration with Finance, Commercial, and Product/Tech teams.
• Familiarity with business directives and billing strategies to enhance operational efficiency and drive business outcomes.

Skills:

• Formal supervisory experience, managing priorities and deadlines for multi-cultural teams.
• Mentoring and supporting employees to advance their careers.
• Leading projects with significant risk and resource needs, and overseeing complex business reviews.
• Use judgment to resolve short-term issues and coach others on problem-solving techniques.
• Address complex problems with informed decision-making, acting as a point of escalation for significant issues.
• Employ tact and diplomacy in addressing sensitive issues and exchanging information.
• Communicate complex concepts clearly, anticipate objections, and influence others effectively.
• Manage conflicts and foster collaboration to achieve shared objectives.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.

About the team:

What you will be doing:
• Provide excellent customer service to high-value clients.
• Assisting with account and product inquiries while also performing account maintenance.
• Establish a professional rapport with each client.

What you will need:
• The ability to work in a fast-paced environment.
• Excellent verbal and written communication skills as well as above average computer abilities.
• High school diploma or GED
• Banking experience is preferred
• Experience working in a high-volume call center preferred.
• High school diploma or GED.

Added bonus if you have:

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.

About the team:

What you will be doing:
• Provide excellent customer service to high-value clients.
• Assisting with account and product inquiries while also performing account maintenance.
• Establish a professional rapport with each client.

What you will need:
• The ability to work in a fast-paced environment.
• Excellent verbal and written communication skills as well as above average computer abilities.
• High school diploma or GED
• Banking experience is preferred
• Experience working in a high-volume call center preferred.
• High school diploma or GED.

Added bonus if you have:

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.

About the team:

What you will be doing:
• Provide excellent customer service to high-value clients.
• Assisting with account and product inquiries while also performing account maintenance.
• Establish a professional rapport with each client.

What you will need:
• The ability to work in a fast-paced environment.
• Excellent verbal and written communication skills as well as above average computer abilities.
• High school diploma or GED
• Banking experience is preferred
• Experience working in a high-volume call center preferred.
• High school diploma or GED.

Added bonus if you have:

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking for a highly motivated Travel and Expense Specialist  to perform accounting and clerical tasks related to the efficient maintenance and processing of employee travel and expense transactions in order to ensure effective and accurate financial and administrative operations. This role reports to the Manager, T&E Service Delivery and will be based at foodpanda’s Service Delivery Centre in Taguig, Philippines.

Responsibilities:

• Perform day to day processing of employee travel and expense reports in a timely manner
• Audit employee expense reports to ensure compliance with regulatory and internal policy requirements
• Assist employees with questions regarding the Travel and Expense Policy, SAP Concur, and general inquiries regarding business travel and expenses
• Deliver excellent technical and non-technical support for T&E related processes and system solutions
• Develop and maintain documentation regarding expense reimbursements, including training materials, standard operating procedures, correspondence, and website documentation
• Order, apply, assign, and coordinate cancellations for corporate credit cards (including virtual credit card)
• Record and pull data from SAP Concur and the corporate/virtual credit card vendor system
• Process daily accounting and attendee extracts and upload into partnering systems
• Month end reconciliation (Concur claims); Statement of Account/Invoice Reconciliation
• Process travel requests, advance payment requests and expense reports
• Helpdesk/Inquiry Handling
• Provide support in compliance relevant aspects: reporting, investigation of specific cases, analysis of expense reports
• Work with Travel Management Company (TMC) and function as second level escalation point for offline support
• Assist in the implementation of any functional changes to the expense reimbursement systems or procedures, ensuring related assignments are carried out in an efficient, effective and timely manner, and communicated effectively
• Liaise with internal and/or external auditors to provide documentation as required
• Undertake other duties as assigned by the APAC Travel Management and AP teams

We are looking for an Associate, AP Service Delivery to join our growing team in Finance based in our shared service centre in our Taguig, Philippines office!

Responsibilities: 

• Perform day to day invoices processing, 3-way matching for all incoming invoices and related documentation
• Review and verify the accuracy and completeness of all incoming invoices and related documentation received
• Ensure that all data is accurately input during processing
• Verify vendor accounts by reconciling monthly statements and related transactions
• Maintain accurate and organized records of all processed invoices and all related documentation
• Address discrepancies, errors, or issues with processing, and communicate with stakeholders  to resolve problems promptly
• Maintain positive relationships with all stakeholders and respond in a professional and timely manner
• Collaborate with various departments to obtain necessary approvals for non-standard invoices and all related documentation processing
• Adhere to company policies, accounting standards, and legal requirements in all accounts payable processes
• Stay informed about changes in regulations and contribute to compliance efforts
• Ad-hoc finance requests, projects or administrative support to the finance team

Position Type :

Type Of Hire :

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.

About the team:

What you will be doing:
• Provide excellent customer service to high-value clients.
• Assisting with account and product inquiries while also performing account maintenance.
• Establish a professional rapport with each client.

What you will need:
• The ability to work in a fast-paced environment.
• Excellent verbal and written communication skills as well as above average computer abilities.
• High school diploma or GED
• Banking experience is preferred
• Experience working in a high-volume call center preferred.
• High school diploma or GED.

Added bonus if you have:

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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