At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub. 

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills:

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Job Summary

We are looking for a Technical Delivery Manager who will play a crucial role in the successful execution and management of our projects. This individual will be responsible for the meticulous preparation and organization of a variety of key deliverables associated with the assigned PROJECT. These deliverables encompass the foundational elements necessary for project initiation, monitoring, and conclusion:

● Kickoff Deck (When applicable) - This essential presentation serves to align all stakeholders on project objectives, expectations, and timelines.
● Project Management Plan and Schedule - A comprehensive document outlining the strategies, methodologies, and detailed timelines that will guide the project through to completion.
● Warranty Support Contract - This document ensures that all parties understand the terms of support and maintenance following project completion, safeguarding both client and provider interests.
● Project Closure Report - A reflective analysis summarizing project outcomes, key learnings, and overall performance metrics, which is instrumental for future projects.

Responsibilities and Duties

●  Responsible for communications and coordination with key project stakeholders.
●  Assist in prioritization of IT projects as part of the business planning/ demand planning cycle for the Business Units.
●  Align with the CLIENT’s product and project manager(s) on the overall  business outcomes for the modules and delivery timelines
●  Track and report project implementation progress to CLIENT’s project stakeholders per the agreed frequency
●  Manage the project closure ensuring all deliverables are achieved and documented, including relevant lessons learned.
●  Facilitate user access to internal tools as part of dev / test logistics.  Coordination with both business and technical stakeholders, as needed, from project initiation to execution.
● Facilitate Product Release Management activities (Promo to Prod) in coordination with Business Units and CLIENT’s project stakeholders
● Secure stakeholder approvals for promotion from one project stage to another
● Create and update risk registry
● Monitor and manage all project dependencies and ensure scheduled and commitment dates are met

Minimum Requirements:

• Trustworthy, self-motivated, responsive and sharp
• Strong listening, verbal, written and presentation communication skills are essential
• Excellent attention to detail
• Strong communication skills, organization skills, time management skills

Preferred Qualifications

● Software and/or Product Development Lifecycle
● Agile/Scrum Framework knowledge and experience
● Good leadership and managerial skills
● Strong Project Management experience

Commercial Leadership 

• Delivery of business Sales Medium Business target and business results by championing a client-centric sales mindset; 
• To drive and champion a sales and growth mindset within the organization; 
• To develop a sales strategy and go-to-market execution plans, with a focus on growing revenue in new clients along with former NielsenIQ clients; 
• To build and empower a team that is accountable for the delivery of business goals and targets. 
• To develop the right offerings for SMB, the affordable price points to penetrate SMB clients 

Financial Acumen 

• Own and manage SMB P&L in your respective market, delivering revenue and EBITDA targets; 
• To build and deliver the SMB annual operating plan, achieving revenue and cost targets; 
• To manage the ongoing pipeline management, sales forecasts & sales meetings. 

Client Leadership 

• Build SMB client prospect database 
• Segment SMB clients by their data expertise & need state, to define relevant solutions that address their needs/ pain points 
• Work with Marcom to develop compelling content and campaign specifically for SMB, to build awareness and generate qualified leads 
• Actively engage with clients & taking ownership; 
• Be the voice of SMB client into NIQ, and the voice of NIQ into the client; 
• To ensure client centricity and satisfaction. 

Be an Ambassador 

• To represent the NIQ brand in the SMB market, participating in external events and professional speaking engagements; 
• To be a role model internally, participate in company events and activities 

"Dr. Culture" a.k.a "Dr. Fun" is responsible for planning, coordinating, and executing Care and Services events, contests, and activities. The position also runs the Care and Services rewards and recognition programs. This position works hand in hand with various internal departments and external vendors across the region or internationally.

RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

Position Overview: We are seeking a creative and detail-oriented Social Media and Content Specialist to manage daily social media activities, support product research, and ensure affiliate compliance. The ideal candidate has strong writing skills, knowledge of social media best practices, and experience in content creation. This role involves working closely with the Manager to drive engagement, grow our online presence, and support brand alignment with FTC and affiliate guidelines.

Key Responsibilities:

1. Social Media Management
• Plan, schedule, and post engaging content across major social media platforms (e.g., Facebook, Instagram, Twitter, TikTok).
• Maintain a consistent posting schedule and respond to audience engagement.
2. Content Creation
• Write captivating captions, informative product descriptions, and occasional blog posts to enhance audience connection and product appeal.
• Collaborate with the Manager and design team to create visuals that align with brand messaging.
3. Product Research Support
• Assist the Manager in researching trending products and deals to stay current with market trends.
• Conduct background checks on potential products to ensure they align with brand standards.
4. Affiliate Compliance
• Ensure all content follows FTC regulations and affiliate program guidelines, including disclosure requirements.
• Monitor content for compliance and adjust as needed to meet current standards.
5. Social Media Analytics
• Track performance metrics across all social media channels and generate reports.
• Provide insights and recommendations based on analytics to improve engagement, reach, and overall performance.

Amazon Account Manager

Job type: Fully Remote
Work Schedule: 9 am - 5 pm EST

We are actively seeking a skilled and enthusiastic Amazon Account Manager to join our client's e-commerce team.

Responsibilities:
Amazon Account Management:

• Handled Amazon Seller Central and Walmart Seller Central.
• Fixing listings, managing feedback & reviews, creating posts, and opening cases.
• Track and analyze sales metrics, such as conversion rates, traffic, and sales trends. Identify opportunities for improvement and implement strategies to increase revenue.
• Regularly review and optimize product listings on Amazon, ensuring accuracy, relevance, and compliance with Amazon's policies and guidelines.
• Monitor and manage inventory levels to prevent stockouts and overstock situations, ensuring a seamless customer experience.

• Proven experience in Amazon and Walmart Account Management.
• In-depth knowledge of Amazon Seller Central, Walmart Seller Central, fixing listings, creating posts, and opening cases
• Proficiency with Microsoft Excel, Amazon Seller Central, and Walmart Seller Cental.
• Skills in Adobe Photoshop.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Detail-oriented and proactive, with the ability to manage multiple tasks and meet deadlines.
• Familiarity with industry trends, Amazon policies, and the broader e-commerce landscape.

• Work from home
• Weekly pay
• Easy Hiring Process

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Do:

• Confirms data transfer requirements by reviewing ticket/project objective, input data, and output requirements with analyst, supervisor, client or vendors

• Arranges data transfer requirements in analyzing requirements; preparing a process and completing documentation adhering to standards

• Accomplishes testing of data transfer configurations as required by ticket/project requirements

• Confirms implementation of production interfaces as required by ticket/project.

• Maintains client confidence and protects operations by keeping information confidential

• Ensures operation of systems by following instructions; troubleshooting malfunctions; making changes to process/documentation as needed for on-call support

• Contributes to national team effort by accomplishing related results as needed

• Experience with high volume batch transmission systems is beneficial.

• Fast learning ability and good team work spirit

• Excellent Analytical and trouble shooting skills

What You Will Bring:

• Must have skills/tools/experience  - File/data transmission of any tool and Server Administration

• Nice to have skills/tools/experience – MoveIt automation and transfer administration experience. Understanding of ITIL discipline is a plus.

• Must be willing to work mostly on night shifts (10:00pm to 7:00am with weekday off. Friday / Saturday or Sunday / Monday off)

• Must be willing to work on hybrid setup (Twice a week onsite). Office location is at Ecoplaza Building, Magallanes, Makati City (near Magallanes MRT Station, EDSA)

• College undergraduates and Non-Bachelor's Degree holders with relevant experience are welcome to apply

• Problem Solving and programming skills are beneficial, VB scripting.

• Attention to Detail, Design and following standards to facilitate large system operation.

• Experience application production support and Monitoring tools

• Experience with high volume batch transmission systems is beneficial.

• Good knowledge in Server to Server connectivity

• Knowledge in Operating System

• Knowledge in Scheduler

• Knowledge in Server to Server communication

• Good communication skills

• Knowledge in Data Transfers / Migration

• Knowledge in Scripting

• Good understanding of IP networking

• Knowledge in SFTP

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are seeking a highly motivated Order to Cash Service Delivery Lead to manage and drive operations across the EU region. This role will be based in our Shared Service Centre in Manila, Philippines.

This role offers an excellent opportunity to lead a dynamic team and contribute to the strategic growth of our shared service operations in the EU markets.

Key Responsibilities:

• Lead a team responsible for managing billing processes across the EU markets.
• Monitor and ensure Service Level Agreements (SLAs) and OKRs are consistently met, both for internal teams and outsourced providers (where applicable).
• Champion operational excellence through standardization and automation initiatives, enhancing customer satisfaction.
• Oversee the onboarding and integration of new markets or processes into the Shared Service Centre.
• Drive functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.
• Provide stakeholders with timely reports and analyses to facilitate strategic decision-making.

Additional Responsibilities:

Reporting to the EU Order to Cash Regional Process Owner (RPO), this position will work closely with commercial teams, support centers, and in-country teams. The Service Delivery Lead will be responsible for ensuring the efficient execution, monitoring, and reporting of billing processes across the EU region. A key focus will be identifying operational improvements and collaborating with the Transformation and IT teams to implement automation initiatives.

Core Deliverables:

• Ensure vendors and restaurants are paid accurately and on time, in line with SLAs or contractual terms.
• Maintain effective communication and coordination with all relevant stakeholders.
• Provide monthly reporting and insights to support in-country teams.
• Build and manage a high-performing service delivery team.
• Research, track, and resolve billing issues promptly.
• Ensure invoice accuracy by verifying master data and reviewing revenue recognition journals that impact regional financials and payments (if applicable).
• Continuously improve billing processes, ensuring SLAs are met, and escalate issues for timely prioritization.
• Manage the governance process with stakeholders through regular business reviews (weekly, monthly, quarterly).
• Support the onboarding of new countries into the regional office.
• Other duties as assigned by the RPO

1. Provides Order Management support for the following initially identified processes:

• Order Processing
• Order Revisions
• Stock Enquiry and lead time (Either with existing PO/or no PO)
• Material Movement
• Outstanding Report (Admin Task)
• Completion Invoice Report (Admin Task)

2. Ensures and maintains high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to the closure of sales.

3. Responsible in providing Sales revenue report on a Monthly basis.

4. Provides booking confirmation to customers and ensures that orders are in ready condition and in correct status before each order status.

5. Generates Tax invoice, packing instructions and shipping information to customers to release orders for shipment.

6. Notifies customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met.

7. Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests.

8. Generates, analyzes Back Orders and provides feedback to customers.

9. Provide information and solution to customer inquiries

10. Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests.

11. Generates, analyzes Back Orders and provides feedback to customers.

12. Provides information and solution to customer inquiries

The Assistant Manager - HR provides visible, accessible and trusted human resources support for designated management and employees throughout the designated countries, such as recruitment, selection, induction, payroll, performance management, people and organisational development, compensation and benefits, and employee relations. Act as HR lead on Compensation & Benefits, HR Operations & Payroll for APAC region.

Job Responsibilities:

1. Personnel, Payroll Administration

- Coordinate the business process outsourcing payroll and ensure a timely and correct payroll administration of employees and team members in designated country. Contribute to the development, implementation and maintenance of up to date internal descriptions of payroll administration processes. Manage local HR related audits.
- Ensure a timely and correct personnel and payroll administration of employees in APAC region.
- Accountable for the HRIS updates. Review, propose changes & maintain the online HR Portals as applicable.
- Execute HR processes including but not limited to onboarding, transfer and leavers. Contribute to the optimization of HR processes, signaling bottlenecks, initiating improvements and preparing and updating work/process description.

2. Compensation & Benefits

- Implement, review & administer policies, processes and tools (related to such as insurances, pension, staff handbooks terms and conditions, annual compensation reviews and bonus processes).
- Maintain an up to date and coherent Job and Reward framework (job profiles, job levels, job titles, job families, C&B packages, variable pay programs) based on internal equity and external competitiveness.
- Support to manage ongoing employee compensation programs including annual compensation reviews, promotion cycles, salary proposals, and bonus programs in the region.
- Provide support in preparing job offers, promotions, transfers and dismissal cases.
- Ensure up to date publication of C&B policies, processes and tools on the HR Portal. Provide information sessions for managers and employees.

3. Human Resources Business Partner

- Provide support to management in recruitment, selection, induction and retention of new hires with Omron DNA within a pre-defined process, timeline and key performance indicators.
- Coordinate and support management in the performance management cycle processes across the region regarding performance development reviews, performance improvement activities, mid year reviews, personal development planning, talent reviews and succession planning.
- Support management in identifying development needs and facilitate development activities (on individual, team and organisational level).

4. Ensure and maintain all regulations of Company to keep in line with government regulations, to avoid the existence of issues that can disrupt the stability and operations of the Company and establish a positive employer-employee relationship.

5. Contribute in developing, implementing, monitoring and reviewing HR strategies, policies, processes, instruments, systems and KPI's.

6. Participate in and lead HR projects as defined in the annual HR action plans.

7. Support & deliver any other adhoc duties assigned by Manager.

- Masters or Degree in Human Resources Management.
- Understanding of and familiarity with social security legislation and labor legislation in APAC is highly advantageous.
- Proactive and target oriented. Works with high pace and with a high level of accuracy at the same time.
- Good knowledge of Word and Excel.
- Strong communication skill.
- Proficient in the English and local language, both written and verbal.

Planning Manager

Planning Managers are crucial talent to our agency’s growth and development. We seek talent that is highly motivated, energised and committed to being both as an inspiration internally and for our clients.

As the fast pace of our client’s business changes, we look to our Planning Managers to be the internal brand manager and act as a key partner with our clients to help facilitate and guide this change.

Our Planning Managers are collaborative, tenacious, inventive, and experts in client servicing & media, people management and helping shape and evolve the brands we partner with.

We expect our Planning Managers to lead by example and mentor and train the rising stars at our agency so we are always prepared for the future.

Responsibilities:

• Strategy creation - innovative planning and inspiration to others in group
• Ideas – to create, develop and push big game-changing ideas through to execution
• Client skills - joint responsibility with the AMD to maintain excellent client relations
• People management - development of direct reports to exceed their KPI’s
• Key point of contact for their clients and the agency – you will have specific brands to lead and run, reporting to your Director on your brands development
• Client leadership role - manage key Brand relationships
• Deliver the media strategy across the products areas and for the annual strategy
• Quality control of the agencies output – RTBs, content/influencer projects, performics execution, etc.
• Ensure ideas are inspirational, game changing and help our clients achieve their objectives (award winning!)
• Manage cross departmental forecasting, budgeting, finance controls
• Ensure excellent relationships with other agency partners and with media owners
• Run both the traditional and digital campaign activities
• Be a media channel champion for the team and clients to facilitate media owners in our agency and to ensure knowledge is shared across the planning team
• Stand out for yourself in the agency – present in planners meetings, volunteer for a pitch, etc
• Take ownership of the team’s reputation, help build a positive and motivated team with other Directors

A Store Manager is to put the customer at the center of everything you do. You need to ensure the highest possible level of customer service and make sure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store, as well as follow up on the results. You will also manage the recruitment, training, and development of the Sales Advisors and the Store Management team. Our business is your business, so when you grow, we grow.​
​

Key Responsibilities:​

• Analyze and follow up store’s KPIs​
• Deliver great customer experience​
• Maximize conversion & customer service​
• Ensure store meets H&M standards​
• The ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team ​

The Software Release Engineer (Release Manager) will be working in our Release Management Hub team in Makati (Metro Manila), taking care of Avaloq software releases for our clients in Region Europe.

We build, configure, and deploy various software artifacts in test, integration, and production environments. You will be responsible for a defined set of customers and support them during various SDLC phases and go live.

Your key tasks

• You will be involved in planning and rollout of various Avaloq products in the controlled environments.
• You will have end-to-end accountability for the successful delivery of releases into the Live environments.
• Accountable for release scope validation with project managers and delivery managers.
• Ensures technical validation of all releases are completed and reported for the Go Live.
• Create and manage implementation plan, release meetings and production cutover.
• Taking responsibility for software packaging, code merge and log analysis of Avaloq core and front platforms
• Collaborating with specialists of different areas for the implementation of cross-domain activities
• Building trustworthy relations with internal and external stakeholders as developers, Project Managers, Test Managers and Client Managers.
• Document and educate the users on release, configuration, DevOps, and deployment management best practices.

Please take good note of the fact that you will work with clients based in Europe; for this reason the chose candidate will follow a mid shift schedule (up to 1:00 AM), as well as on-call availability services on weekends during release and Go Live

Website Manager/Digital Marketing Specialist

• Weekly pay
• Work from home opportunities
• Easy hiring process
• Negotiable salary, depending on the experience

Foreign Exchange Management:

• Monitor and manage the Company’s foreign currency exposure and execute hedging strategies according to the Company’s policy.
• Execute FX transactions to manage the company’s foreign currency needs.
• Forecast USD and third currency requirements ensuring sufficient liquidity of the accounts managed.
• Analyze FX market trends and provide regular updates and recommendations to management.
• Maintain relationships with banks and financial institutions to secure favorable FX rates and manage FX deals.
• Stay informed about any updates to BSP regulations regarding foreign currency exchange transactions to ensure the Company executes transactions in compliance with both banking and BSP regulations.

Cash Management:

• Oversee daily cash flow management and ensure sufficient liquidity to meet the company’s operational needs.
• Manage short-term investments and working capital to optimize returns.
• Perform cash forecasting to anticipate future liquidity needs and identify funding gaps.
• Collaborate with ACPC, Sales, Procurement, and Credit and Collections team to optimize cash flow processes and minimize cash holding costs.

Debt Management

• Oversee and manage the company’s debt obligations, ensuring timely loan repayments, effective interest rate management, and compliance with financial covenants.
• Support the negotiation and structuring of debt facilities to ensure they align with the company’s overall financial strategy.
• Evaluate the company’s debt portfolio, optimize debt levels, and propose strategies to reduce financing costs.
• Regularly prepare detailed reports on debt positions and offer recommendations for refinancing and debt consolidation opportunities.

Bank Relationship Management:

• Build and strengthen relationships with banking partners for FX and cash management services:
• Ensure adherence to banking agreements and monitor associated fees and services
• Manage the opening and upkeep of bank accounts.

Risk Management:

• Identify and evaluate financial risks associated with FX, liquidity, and debt, and develop strategies to mitigate them.
• Continuously review and enhance hedging, cash flow management, and debt servicing approaches to reduce exposure to market volatility and financial uncertainty.

Systems & Process Improvement:

• Support the automation and optimization of treasury processes and systems.
• Stay informed on industry trends and best practices to continuously improve treasury operations.

We are looking for an Account Manager (Tacloban) to join our growing business!

Responsibilities

• Manage and enhance the work relationship with the 50-80 partner restaurant chains through regular, personal contact with the restaurant manager.
• Negotiate exclusive deals and marketing ads with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
• Improve the aftersales process and care by helping partner restaurants with any issues they may encounter on the portal, with devices, any other operational issues they may encounter.

Requirements

• Bachelor's degree graduate 
• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Highly preferred: A local of Tacloban City or currently resides in Tacloban
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English, Filipino, Visayan, Local dialect

What we offer

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• We recognize top performers, welcome our newbies, and share good food!
• Competitive package, allowances, food perks, Insurances, learning and development opportunities and more! 

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

People in Need (PIN) Philippines is currently looking for a FINANCE & ADMIN MANAGER.

Under the direct supervision of the Head of Systems and Operations/ Country Director, the Finance Manager is responsible for mission economy, mission’s compliance with PIN and donors’ financial and admin procedures and policies. Finance Manager directly manages a small finance team and continuously works on its capacity building.

Duties & Responsibilities:

Financial Management

As a member of the Country SMT:

·         quickly develops strong knowledge and expertise of PIN systems, policies, and procedures;

·         Responsibility for overall country program economy (preparation of operational budget and its regular update, cost allocation planning, proper budgeting, cash flow and cost efficiency monitoring, FX rate risk, etc.)

·         ensures that relevant accounting, financial and administrative management procedures and systems of the country program are in place and used appropriately;

·         provides training of these procedures and systems to project and support staff;

·         ensures that project and country spending monitoring tools are updated and available;

·         monitors project spending and sends early alerts if spending issues;

·         prepares with program leads the expenditure forecasts;

·         prepares internal and donor budgets’ realignments in line with policies and procedures;

·         provides regular financial overview and updates to country and project management;

·         prepares financial and project reporting to the donors and HQ;

·         verifies, corrects, and approves financial and expenditure reports of PIN project partners;

·         manages cashflow of the country program and submits timely and sufficient fund requests;

·         ensures that all transactions are properly accounted for and the financial systems are maintained, under all procedures and controls;

·         plays a key role in expenditure verification, statutory and project audits (either internal or external); and

·         prepares budgets of new projects.

Accounting

·         responsible for integrity, accuracy, punctuality, and completeness of accounting data;

·         responsible of the quality of bookkeeping;

·         Responsible for the quality of posting and documentation of accounting transactions;

·         administers completion of regular accounting closure operations; and

·         ensures that all accounting issues and concerns are administered and acted promptly and responsibly.

Compliance

·         makes sure that PIN Philippines complies with all obligations towards local authorities;

·         ensures timely submission of the SEC reports;

·         ensures that PIN’s registration in the PHL is valid and remains active;

·         obtains any business authorisations;

·         ensures registration and compliance with local administration: SEC, PhilHealth, SSS, …

·         examines irregularities and non-compliance issues and ensure that findings are recorded and followed up with management so that issues can be rectified;

·         ensures quality and completeness of project documentation

·         sets up archiving rules and ensures they are implemented;

·         performs regular checks on proper archiving of accounting, procurement and HR documents; and

·         ensures that conditions and requirements of project donors are known and abided by.

• Salaries are according to People in Need Salary Scale. Candidates will be informed about the salaries in the beginning of the recruitment process
• Health insurance for both in-patient and out-patient care with maximum benefit limit of Php. 195,000.00 per year per staff.
• Life & Accident insurance for all injuries during work time.
• 15 days of paid annual leave per year.
• 7 days of paid sick leave per year plus 13 days of medical leave per year.
• 3 days paid compassionate / emergency leave.
• Compensation leave for working overtime when requested by the Line Manager.
• VAWC, Special Leave for Women, Maternity, Paternity and Solo Parental Leave according to law.
• Communication or internet allowance on monthly basis.
• Home office after agreement with Line Manager.
• Extensive Capacity Building program, both internal and external trainings - Induction training, internal online
• Opportunities, such as access to e-learning platform and live webinars.
• International environments with opportunities to learn from other country programs and HQ office in Prague
• Opportunities to travel locally and also internationally.
• Per diem for working outside of the duty town depending on the location. Full reimbursement of accommodation and transportation during business trips.
• Friendly and fair environment in small collective structure where everyone knows each other.
• Work hours are from 8:00 am - 5:00pm, Monday to Friday with one hour break for lunch.

This role manages the overall quality of service delivery and daily operations
through relationship management with the BPOs.

This role will focus on driving improvement in delivery management core processes and opportunities, BPO performance and customer satisfaction.

• Act as the main point of contact for the BPO and handle their day-to-day communication and requirements.
• Define, develop, communicate and implement standard operating procedures and best practices for BPO execution.
• Manage client and BPO expectations to ensure implementation and use of services are within the agreed scope and timeframe.
• Manage BPO contract fulfillment from a day-to-day relationship and operational perspective.
• Manage BPO staff onboarding, the proper use of all agent tools and offboarding in alignment with Turnitin’s security requirements.
• Maintain a working knowledge of operational support requirements and expectations, across Turnitin product lines, to support all BPO teams and foster accountability.
• Monitor quality of deliverables according to Turnitin’s expectations and standard operating procedures to ensure that the relevant KPIs are met.
• Manage and supervise BPO performance in alignment with Turnitin’s objectives, adjusting milestones as needed to drive BPO and agent-specific performance.
• Responsible for ensuring appropriate internal escalations are progressed with proactive and effective communication to minimize any impact.
• Focus on improving quality through the use of calibrations, audits, and evaluation of performance scores to maintain operational compliance.
• Lead improvement in BPO new hire and overall team performance through ongoing coaching, feedback, positive recognition, and the implementation of corrective action to course correct.
• Review analytics and reports to address quality, performance and forecast concerns and opportunities.
• Responsible for managing diverse cultural contexts to ensure the successful handling and productivity of all BPO relationships.
• Produce supporting materials, including documentation and template plans for use by internal and external stakeholders involved in assessment delivery and reviewing services.
• Identify and implement new strategies/policies/systems to improve the quality and efficiency of service delivery performance and accuracy.
• Work cross-functionally with our CSMs and Product teams to continually improve performance and drive towards increased self-service and ticket deflection.

Job Description

Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activitiesAccomplish weekly deliverables, such as:

Coaching compliance inclusive of RCAs and action Plans.

• Weekly Audit requirement and call scrubbings
• Team attendance infractions insights thru internal Sutherland attendance tool
• Provide ideas that can help the client improve their product, business, processes and/or policies
• Present Team Performance to Clients in as needed basis
   
• Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
  • Set up accountability discussions on attendance and performance challenges
  • Report potential red flag on employee retention and partner with Operations Manager on stay interviews
  • Keep employees in the loop for any internal and external updates
  • Have Team participate on Site and Program employee engagement activities
  • Come up with Team level mini engagement activities to hype morale

The Customer Account Analyst is responsible for ensuring accurate recording, analyzing, reporting, and reconciliation of all trade accounts receivables of PILMICO Foods Corporation/PILMICO Animal Nutrition. The Customer Account Analyst is responsible in managing the customer's account from day one (1) account set-up to the ordering payment cycle.

• Ensures timely collection of accounts receivables.
• Coordinates with customer and Branch Managers (BM) and/or Sales Specialist (SS) on the collection of maturing and/or overdue accounts.
• Evaluates customer requirements to minimize hold orders and recommends necessary moves.
• Reviews and reconciles customers' account ledgers.
• Prepares and records through Debit Note (DN) and Credit Note (CN) all adjustments pertaining to accounts receivables including its proper and necessary supporting documents.
• Prepares and maintains Accounts Receivable Aging Schedule per Sales Specialist to be submitted on a weekly basis.
• Prepares collection letters for delinquent accounts.
• Generates and mails monthly Statement of Account to customers.
• Attends to AR related queries and complaints from customers, TBMs and RSMs.
• Prepares and submits the Monthly Sales Summary Report.
• Prepares and submits the Monthly Summary of Price Adjustments and other deductions.
• Monitors collection of withholding tax certificates
• Prints and files Debit Notes and Credit Notes.

Our mission and where you fit in

At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match!

What might your days look like

As a Customer Care Specialist (Payroll), you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero Payroll product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. The expected hours of the role are Monday to Friday from 8.30am to 5.30pm (PH local time).

As a Customer Care Specialist (Payroll) you'll be responsible for;

• Responding to and resolving customer tickets, calls and queries related to the Employment Hero payroll Platform in a timely manner.
• Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
• Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
• Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
• Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
• Working with customers across multi channels (email, chat, phone) to understand their organisational workflow and how the platform can support them to maximise their people processes.
• Leveraging Zendesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs)
• Proactively contribute feature requests and Help Centre suggestions, where warranted and using customer insights.

What will you bring:

• 1-2 years experience with proven results in a fast paced customer service/support environment across live chat and email.
• Relevant Australian payroll Experience e.g. KeyPay/Employment Hero
• Prior exposure to customer experience within a SaaS (Software as a Service) environment.
• Exposure to working in fluid, high change and high velocity environments.
• Problem solving skills with a sound and thorough approach to troubleshooting.
• Ability to manage competing priorities, working autonomously; requesting assistance where needed.
• Strong and polished verbal and written communication skills.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine.

The EH Way

The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/

In short, you’ll love working with us if:

• Revolutionising employment gets your heart racing.
• You thrive on the flexibility (and responsibility) of a remote-first business.
• Our values align, and shape how you show up every day.
• You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.
• Plus, you’ll get to enjoy a number of great perks, including:
• A generous budget for your home office.
• Cutting-edge tools and technology.
• Reward and recognition programs - because great work should be recognised and rewarded.
• Cashback offers and discounts on popular brands through our Swag app.

• Health card membership (Maxicare) on the first day (150k PHP/per year) plus 1 free dependent (90k PHP/per year)
• 3k PHP De Minimis allowance per month (non-taxable) on top of your salary package
• Generous leave allowance - 24 days per annum

Are we a match? 

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

What we expect of you, day to day.

• Coordinate the recovery of incidents by assembling a recovery team and/or collaborating with relevant SMEs and technical resources

• Personal adherence and adoption evangelism of the Incident Management Process

• Assist with process development/refinement initiatives, socialize and train colleagues (on the process) and fulfil any related internal audit obligations

• Be the co-custodian of all incident related data. Ensure data is accurately recorded to aid in the recovery efforts and for the purposes of historical analysis/MI

• Assist in developing and maintaining incident playbooks for common or anticipated incident scenarios

• Respond to reported incidents from various channels (voice, email, ITSM/alerting toolsets)

• Ensuring the impact of a given incident is fully understood as swiftly as possible and that cases are prioritized/categorized correctly and assigned to the appropriate group(s) for resolution

• Manage all (P1-P4) incidents throughout their Lifecyle and ensue they are progressed/recovered in line with any applicable SLA/OLA

• Create internal / external Incident Reports for all P1 Major Incidents

• Issue internal / external Incident communications

• Ensure Incidents are escalated into the Crisis Management function/team inline with the documented process

• Work with VOCC & POCC teams to enhance our monitoring capabilities and our triage processes with the aim of eliminating or mitigating the impact of future incident

• Assist with creating and distributing an Incident Management Performance Dashboard/Report (volume, cause, method of identification, recovery time, impact, etc.)

• Work within and contribute to the CSI (Continuous Service Improvement) framework to improve the service and/or client experience and streamline the delivery of support services

• Work closely with the problem management function to ensure our Problem resolution efforts are prioritized appropriately

• Deliver on other Incident Management related tasks and actions as stipulated by the Senior Incident Manager and the Head of Service Management

• Perform all tasks and activities in accordance with Visa Payments Limited’s policies, procedures, and contractual commitments

• To join the 24/7 on call Major incident team on a rota basis (on completion of probation and relevant training)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As the Student Re-engagement Manager, you will be responsible for identifying and reaching out to extended students who dropped from the program. Your primary objective will be to reengage these students and provide guidance to support their successful return to the extended course. You will act as an advocate for students, offering personalized assistance and support throughout the re-entry process.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Identify and contact extended students who dropped out of the program to understand the reasons for their departure.
• Develop personalized re-engagement strategies for each student, addressing their specific concerns and needs.
• Act as the primary point of contact for dropped students, providing ongoing support and guidance during the re-entry process.
• Collaborate with the Student Success team to develop initiatives that improve student retention and reduce drop rates in the extended course.
• Maintain accurate records of re-engagement efforts and student interactions, ensuring timely follow-ups and documentation.
• Provide information about resources, academic support services, and financial aid options to facilitate the re-entry process.
• Assist students in completing necessary paperwork and enrollment procedures to re-enroll in the extended course.
• Collaborate with other departments, including Finance and Academic Advising, to ensure a smooth transition for re-entering students.
• Monitor students' progress upon re-entry, identifying potential challenges, and providing proactive support to enhance their success.
• Share insights and feedback with relevant teams to continuously improve the re-engagement process and overall student experience.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.
• Self-starter, motivated, and results-driven 
• Possesses an innate ability to connect with people and energizes them to push forward, even when encountering obstacles or pushback.
• Ability to function effectively in a fast-paced environment and quickly learn new skills to meet the organization’s needs
• Organized and detail-oriented. Always up-to-date in documentation and record creation

YOU HAVE…

• 1-2 years of customer service experience, sales, or any client/customer-facing position
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in academic advising, student success management, or a related field.
• Strong interpersonal skills and the ability to build rapport and trust with students from diverse backgrounds.
• Excellent communication skills, both written and verbal, to provide clear and empathetic support to students.
• Familiarity with higher education systems and procedures, including enrollment processes and academic policies.
• Ability to work independently and take initiative in re-engaging dropped students.
• Highly organized with strong time management skills to handle multiple re-engagement efforts simultaneously.
• Previous experience with re-engagement initiatives or retention programs is a plus.
• Passion for helping students succeed and dedication to providing outstanding support.
• Preferred behavioral elements: adaptability, resilience, resourcefulness, enthusiasm, and meticulousness.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Student Success Advisor, you are responsible for managing programs and cohorts at a university, providing support and servant leadership to our students. This job description highlights the key responsibilities and expectations of the role, showcasing the support and servant leadership exhibited by the current employee in this position.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Program and Cohort Management:
• Manage programs and cohorts at a university, ensuring their needs are met and their goals for student success are achieved.
• Monitor and review feedback and key performance indicators (KPIs) for specific cohorts, identifying areas for improvement and implementing appropriate interventions.
• Conduct class observations to ensure quality instruction and provide valuable feedback to instructors.
• Student Outreach:
• Engage in proactive student outreach to establish connections and build rapport with students.
• Maintain regular contact with students, fostering first-mile connections through at least monthly calls or texts to cohorts.
• Provide ongoing support and guidance to students, addressing any questions, concerns, or challenges they may face.
• Support and Feedback:
• Serve as the primary point of contact for students, addressing their needs and providing timely and effective support.
• Actively listen to student feedback, acknowledging their concerns and providing appropriate resolutions.
• Collaborate with relevant departments to address feedback that requires attention and improvement.
• Connection with At-Risk Students:
• Monitor the progress of at-risk students and intervene as necessary to support their success.
• Regularly review progress reports and academic performance to identify students who may need additional assistance.
• Implement targeted interventions to ensure at-risk students receive the necessary support and resources.
• Attendance and Grade Tracking:
• Manage attendance tracking systems, ensuring accurate and up-to-date records are maintained.
• Monitor student grades and academic progress, identifying any patterns or issues that may require intervention.
• Collaborate with instructors and relevant stakeholders to address attendance or grading concerns.
• Student Escalations:
• Handle student escalations promptly and effectively, ensuring timely resolution and maintaining high levels of student satisfaction.
• Collaborate with internal teams to address escalated issues, advocating for students' needs and providing appropriate resolutions.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• Strong interpersonal and communication skills, with the ability to build relationships and connect with students effectively.
• Ability to provide empathetic support and servant leadership to students.
• Proven ability to manage programs and cohorts, ensuring their success and satisfaction.
• Excellent organizational and problem-solving skills.
• Ability to handle student escalations with professionalism and a customer-centric approach.
• Experience with student outreach, intervention strategies, and academic support.
• Proficiency in using technology platforms for attendance tracking and student communication

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage