A Training Specialist is a dynamic online facilitator responsible for conceptualizing and organizing training courses for Virtual Assistants to ensure that soft skills and product knowledge are learned prior to being paired with a client. The Training Specialist will lead all training classes and oversee the VAs learning progress through virtual activities such as virtual tests and class discussions.

TASKS:

• Deliver and manage online training classes
• Create learning materials, including video-based training materials
• Manage and prepare reports and class records
• Prepare pre-training needs

QUALIFICATIONS:

• Excellent English communication skills; both oral and verbal skills
• Excellent skills in Microsoft Office
• Highly organized
• Preferred training work experience: 2 years as Trainer or better

SYSTEM REQUIREMENTS:

• PRIMARY
• Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: At least Windows 10/11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output
• BACK-UP
• Computer Processor: Intel Core i3-5000 (5th Gen or higher) or AMD Ryzen 3 with 8 Cores or higher (2015 or later)
• Computer Memory/RAM: 4.00 GB
• Computer Operating System: at least Windows 10/11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature (Optional)

RATE AND REWARDS:

• Rate is as high as $850 (USD) monthly
• Employment Type: Independent contractor
• Free training
• Paid Time Offs
• HMO coverage
• Performance-Based Increase

Job Description• Collaborate with Operating teams to manage end to end knowledge and identify training opportunities along with launching process improvement projects.• Lead training projects that help reduce cost, increase revenue, and digitize training.• Provide real time support to trainers conducting training new hire batches – pre-process, process, and OJT.• Should be able to upskill oneself to lead client calls for domain/process.• Should have effective communication skills and would be interacting with internal stakeholders & external stakeholders.• Should have analytical ability and ability to understand the business impact of training numbers.• Manage a team of Domain experts/ SME and technical designers. • Should have strong understanding of current training practices and learning methodologies. • In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements • Create value for the team by acting as a consultant for operations and identifying process improvement initiatives.• Be well versed in analysing data and suggesting measures towards improving revenue generation for the function by working on the domain/ knowledge management. • Maintain vertical hygiene by ensuring reports, data and documents are in place.• Promote standardization by creating SOPs across TVL ISB training – Standardization.• Work with internal Learning Academy team to promote behavioural training programs in the business unit.• Should be aware of authoring tools like Articulate, Flash player, Captivate and videos etc..• Should have worked or have an understanding on various training methodologies, training modules and have knowledge on Instructional designing.• Should have worked on Innovative projects on digital transformation for training.• Govern the entire process of managing the work instruction manuals for the process. • Front end all compliance audits for training.

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverable and tasks