Operations Advocate

JOB DESCRIPTION

Client’s job Title:                              Operations Coordinator

Reports to: Operations Manager

Leads people:                                   No

Department: GE

Employment Status: Full time; salaried, non-exempt

Location:   Global

Job Banding: P2

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

The position of Operations Coordinator is responsible for general operations of our department and ensures general logistical needs are met.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Observing, reviewing and managing business logistics to ensure company is running smoothly
• Working with Operations Manager in overseeing instructor scheduling and compliance to ensure readiness for assignments.
• Processing data entry and QA tasks
• Management of personnel data and related administrative tasks
• Various projects and clerical tasks

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Proficiency in Microsoft Excel and Google Sheets for data manipulation, analysis, and visualization
• Bachelor’s Degree or equivalent experience preferred
• Familiarity with data visualization tools, particularly Qlik
• Detail-oriented and organized with a strong commitment to data integrity
• Strong problem-solving skills and the ability to work with complex datasets

• Collaborate with the Learning and Development team to design and develop training materials, presentations, and resources for various employee development programs.
• Support the logistics and coordination of training sessions, including scheduling, room setup, and participant communication.
• Help create engaging multimedia content, including videos, e-learning modules, and interactive activities, to enhance the effectiveness of training materials.
• Assist in the administration of the LMS, including course enrollment, tracking training completion, and generating reports.
• Collect feedback from participants and assist in analyzing training evaluation data to measure the impact of learning initiatives and identify areas for improvement.
• Stay updated on industry trends and best practices in learning and development to contribute innovative ideas and solutions.
• Participate in special projects and initiatives related to talent development and organizational learning as assigned.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The LMS Administrator is primarily responsible for tailoring the LMS to align with the organization and project’s objectives. These tasks involve setting up eLearning, crafting learning paths, and managing user permissions. Furthermore, they collaborate with internal clients to pinpoint areas of improvement and suggest modifications to optimize the system..

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Works on assignments dealing with the routine and daily operation, use, and configuration of the Jhpiego LMS.
• Manages community areas within the LMS including functionality, appearance, tabs, and settings.
• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Acquires and maintains knowledge of current technology as it applies to LMS software and systems.
• Maintains procedures and policies to ensure the security and integrity of systems/networks.
• Writes and maintains technical procedures and policy documentation.
• Collaborates with the HR Business Partner on training needs and opportunities for the expansion of talent development within the organization.
• Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training, and measure performance to meet organizational objectives.
• Creates and updates resources to train and support learners on how to use the technology for online and professional development.

User Management:

• Creates user logins as needed and assigns user permissions.
• Creates and manages user structures including the creation of user groups and learning cohorts.
• Manages course enrollment including progress tracking.

Course Management:

• Publishes and archives online or blended learning solutions assigns training curricula, and adds and deletes resources.
• Works with the Information Technology department to manage the course asset library.
• Populates course information and assigns learners.
• Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.
• Analyzes reporting data and recommends strategic direction to HR, technical managers, or others, as appropriate.
• Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.
• Builds online assessments and evaluations in LMS for courses.
• Manages relationships with third-party vendor LINGOs and facilitates the successful linkage of LINGO courses to the Jhpiego LMS.

Troubleshooting:

• Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses.
• Troubleshoots and resolves issues relating to system functionality and software systems.
• Serves as point of escalation for support issues, which may include interaction with LMS vendors and other vendor support services.
• Reviews and monitors system performance.
• Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• Bachelor’s degree
• Minimum of 3 years experience as an LMS administrator or in a similar position
• Technical skills including troubleshooting, and understanding of directories, file structures, and systems
• Ability to troubleshoot and resolve technical issues
• Ability to collaborate with others at all levels of the organization as well as vendors
• Ability to gain new technical skills quickly
• Customer service skills, responsive attitude
• Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

The position is responsible for developing and delivering learning in support of Visa DPS products and services for Dispute and Support Operations (DSO) Dispute Analysts.  Responsibilities include developing business-relevant curriculum, attaining appropriate level of expertise on assigned topics, delivering information effectively, and ensuring all established goals and objectives related to training and development are completed successfully. The trainer will work with the DSO technical writer(s) to update and maintain all training documentation.  They will also create training videos or short stories.  This person will work closely with the trainer(s) in other DSO sites to ensure consistent delivery and processing according to procedures.  Trainer is responsible for all training document creation and review to ensure alignment within sites, service lines, teams and procedures.  Trainer will partner with Quality Assurance, DSO leaders and managers, DSO Technical writer(s), and Visa Training team in order to provide up to date, relevant and engaging training to the team.

Essential Functions

• Identify opportunities to optimize team performance and counsel staff and support staff (quality assurance, training, documentation) on dispute related matter in order to maximize resource utilization and service delivery quality

• Stay current with DSO, Visa, and client business objectives by building effective relationships with product, sales and account teams, as well as DSO leadership

• Partner with other DSO and Visa Trainer(s) to develop skills and material

• Participate in and promote a DSO training assessment and feedback process

• Identify on an ongoing basis potential course or knowledge gaps and /or needs and coordinate with DSO leadership on scheduling as appropriate

• Work with functional groups to plan and develop curriculum per assigned schedule

• Ensure course material accurately reflects and supports the business and strategic objectives of DSO, Visa DPS and its clients

• Update course materials according to schedule, or more frequently as needed

• Stay abreast of latest training and course development practices to ensure training delivery is engaging and effective

• Ensure all course materials are prepared and delivered in a timely manner prior to event

• Conduct training programs according to schedule

• Administer online training as necessary for international team, ensuring engagement and successful transfer of knowledge

• Work with DSO Technical Writer(s) to ensure policies and procedures are accurate and up to date

• Be thoroughly acquainted with DSO Procedures, Quick Reference Guides and Job Aid templates

• Other requirements as assigned

• Domestic and international travel required (20-35%), with short term (2 week to 1 month) stays at off site locations

• Work off business hours as required to meet with subject matter experts in order to ensure that specialized topics are appropriately addressed and discussed

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Assists the L&D Manager in the selection and training of department trainer
• Ensures that all training records are maintained, filed and updated in the HRM system
• Assists in the preparation of the annual training plan ensuring the objectives fully address the business objectives of the hotel and the training needs of the associates.

Position Summary:

The R&D Specialist supports and gives assistance to the R&D Team and collaborate with her/his co-worker on all products developed and formulated products, performance of daily R&D activities, maintains and monitor all documents related to the R&D processes.                                                             

Job Scope:

1. Assists in the research and development of new products and protocols
2. Material Qualification and Accreditation
3. Product Costing
4. Perform SAP (Systems Application Product) transactions as required to support SBUs directly linked to R&D processes
5. Consolidation and safe-keeping of researches and related studies
6. Re-formulation of products and redirection of manufacturing processes as needed
7. Generation/ Preservation and Revision (if needed) of Master Production Documents
8. Trouble Shooting of problems regarding materials, processes, products and other related activities

Duties & Responsibilities:

In-charge of the manufacturing process trouble-shooting activities such as but not limited to:

1. Re-processing with advance under-studies product formula and recommends        pertinent percentage inclusion level to the original formulation for commercial process manufacturing
2. Ensures that the following parameters are satisfied within the covered monitoring:
   1. Chemical analysis recovery is within the specified requirement
   2. Physical and testing conformity
   3. Commercial batching conform the re-processing guide;
   4. Stability, if necessary
   5. Compilation of test result/s and monitoring intact
3. Perform the SAP (Systems Application Product) transactions required for raw material reservation/requisition for developmental products and trial batches
4. Conducts study, review and pre-qualification of alternative source/s of applicable raw material substitution to existing component in the product formulation/s as a resolution to the identified trouble-shooting made and recommends accordingly
5. Performs research activities, the collation and orderly safe-keeping of the researched data information, hand-outs, or related dossiers that supports the commercial trouble-shooting or the recommended product enhancement or fortification of the existing product formula
6. Conducts supporting trial testing parallel to the commercially-identified trouble to rule out root-cause and recommends appropriate corrective actions/ Support on answering and investigation on product complaint
7. Prepares Master Production Documentation of all Re-processing formulation and the applicable registration to the Document Control Center (DCC)
8. Conducts pilot scale and production scale batch trials and technology transfer for new products developed
9. Plays vital role for the developmental project’s first three (3) commercial process validation protocol run and the applicable documentation and change control
10. Responsible for preparing the documents required by Regulatory for Product Registration
11. SOP Creation and Revision if needed
12. Collation and Preparation of Product Quality Review
13. Responsible for the updating of file record of the Master Batch Production Record (MBPR) and assures the complete attachment of the relevant supporting documents of the product dossier per envelope
14. Responsible for the requisition of the office and laboratory supplies pertinent to the department’s activities
15. In-charge of the Monthly Developmental Progress Reporting and the need to call for any related coordination meeting with the manufacturing related departments
16. Ensures safe-keeping and the corresponding inventory management of glass wares and RPDD Laboratory Equipment plus its preventive maintenance and calibration requirements
17. Authorized signatory for the following documents in the absence of the RDD Manager such as: Product Label, Costing Approval, MBPR/MPDR or its BPR/PDR approval, and any Raw/Packaging Material’s accreditation
18. Represents the Department for scheduled and unscheduled meetings and other technical presentation/ trainings or suppliers’ product presentation in the absence of R&D Manager

The incumbent serves as the EDC driver responsible for the safe transport of project staff and ensuring the vehicles are properly maintained and in good condition. The person in this position requires familiarity with practices and procedures, must be able to perform the full scope of tasks with a minimum of supervisory guidance. Ability to exercise judgment and observe pertinent traffic regulations. This position reports to the Operations & Procurement Manager. The NCR Hub covers operations in Pasig City, Valenzuela City, Quezon City, Angeles City and Legazpi City. This position is located in Pasig City.

Essential functions include:

• Safely transport EDC staff and visitors.
• Perform daily inspection of the vehicle, alert supervisor of any maintenance issues.
• Keep the vehicle clean, in serviceable condition and perform minor preventative maintenance.
• Maintain and update daily vehicle/passenger log.
• Properly record gasoline consumption.
• Assure that the vehicle is equipped with the proper equipment (first aid kit and other safety tools and devices).
• Assure accidents are reported to supervisor in compliance with the EDC policies and procedures and applicable local laws.
• Plan travel routes and requirements by studying schedules and requests.
• Pick up and deliver mail and other materials, bank, and other errands as necessary. 
• Assist the project staff in the delivery of O2 supplies and goods to/from the venues. 
• Assist the Admin/Operations Officer during staff travel, workshops, meetings, and other project activities. 
• When not performing driver’s functions, assist in photocopying, scanning, binding, or other entry-level clerical tasks. 
• Coordinate with the Admin/Operations Officer on driving services and other miscellaneous tasks; and 
• Performs other related tasks as required by the Admin/Operations Officer.

Organizational Relationships and Employment Status  

Reports to   Operations and Procurement Manager 

Supervisee: N/A 

Based in Pasig with travel to all project sites 

Full time employee 

• Act as one of the focal members of the Consumer Intelligence and Consulting Group – primarily Research Operations
• Provide support and assistance with the management of research projects across industries
• Serve as the quality checking (QC) champion to ensure adherence with GfK and global research standards

Key responsibilities
• Manage assigned research projects in a timely manner with minimal supervision
• Coordinate and harness rapport with partners / vendors across research opportunities
• Provide helpful support with the formulation of questionnaires, and interview / discussion guides
• Oversee survey scripting process
• Conduct quality checking and processing of data
• Assist in the creation of charts and tables used for the report

· Serve as a departmental trainer for Client Care Organization, delivering courses as per defined schedule. Incumbent is responsible for ensuring that contact center agents are fully prepared to perform their job in accordance with company and departmental policies and procedures.

· Train new hires and up-skilling Customer Service Representatives in all skill sets associated with the position, including PC and telephone usage, peripheral application training, as well as Client Support Services (CSS) departmental policies and procedures and Customer Service Excellence training.

· Schedule training rooms and facilities, ensuring that all necessary equipment is in place prior to training.

· Ensure that training materials are prepared, updated and available on the first day of training.

· Maintain updated records of training curricula and materials in knowledge management tool.

· Administer tests and provide written feedback to the Nesting/Transition Team Lead/Manager.

· Maintain a high personal skill level for each service taught so that the incumbent's judgment is founded on current job knowledge. This includes partnering with Quality team to understand and address performance gaps.

· Partner with Production teams in support of Nesting/Transition Team to ensure transfer of knowledge and appropriate job performance.

· Support train-the-trainer efforts across sites as needed.

· Adhere to established Client Care procedures and guidelines while providing quality customer service in order to meet and exceed department standards.

· Must be flexible to workdays, evenings, weekends, and holidays, adjusting work shifts according to business needs

· Liaise with stakeholders to determine training needs and negotiate training timelines based on priorities, trainers’ availability and resources

· Identify and solve training and learning gaps by partnering with Quality team

· Assess the impact of each training course on trainee performance and client satisfaction

· Provide recommendations for training enhancements, process improvements and contribute to design/re-design or building of training materials, including job aids and eLearning development projects.

· Apply technical or learning theories through various training activities as a form of retention strategy

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Senior Research Analyst is part of the Market Insights Team which is the insights and research Center of Excellence of AGS. Market Insights is responsible for providing actionable insights and market and competitor intelligence reports that enable our recruitment teams to build tactical sourcing strategies, increase candidate quality, and become true talent advisors.

Senior Research Analysts are tasked with creating talent maps and other BAU reports. They also contributes to completing complex reports covering various aspects of recruitment market and competitor intelligence.

Work Environment:

• Flexible schedule with merit option to work remotely
• Fast-paced working environment 

Main Responsibilities:

• Creates talent maps for niche talent markets through semantic and deep-web search, with emphasis on the use of Boolean and other x-ray searching methodologies
• Gathers candidate intelligence from social media networks and from other online sources, through the use of appropriate extensions and tools
• Leverages gathered intelligence to create long-term sourcing strategies for niche and volume hiring challenges
• Performs market research tasks through advanced Google search, basic database mining, and data scraping
• Produces other standard Market Insights deliverables that include simple & advanced salary & benefit analysis, sourcing channel analysis, brand perception report, industry level analysis, and talent movement
• Contributes to multi-tiered, complex research reports including competitor analysis, organizational chart mapping, marketing/brand audit, and advanced talent movement

This activity will address the related issues of biodiversity loss and climate change impacts by enhancing an enabling environment, strengthening key institutions, and leveraging private sector investments and financing toward conservation, adaptation, and mitigation. The Activity will advance the synergy of biodiversity conservation and climate change mitigation and adaptation through the management of critical terrestrial and marine resources to ensure a sustainable provisioning of ecosystem goods and services improving ecological and community resilience. This program is a 5-year activity, and the total estimated cost ranges from $25 Million to $49.99 Million US dollars.

The Chief of Party (COP) shall be responsible for the overall management and implementation of the project and work together with the designated USAID Contracting Officer’s Representative (COR). The COP shall supervise project implementation and ensure the project meets stated goals and reporting requirements. The COP will take a leadership role in coordination among USAID, key stakeholders, and other implementing partners.

About Us:

Located in Seattle, Washington in the United States, CG Tech Services is an IT services and consulting firm focused on providing expert, enterprise-level IT support, cybersecurity, and regulatory compliance services that are right-sized for businesses and not-for-profits with 5-1,000 computers. We are looking for humble, motivated, and emotionally intelligent people to join our team. If you’re interested in learning more about us, please visit cgtechservices.com.

Because we’re growing, we’re looking for a Remote Technical and Operations Training Manager to join our team to manage the production and implementation of our internal and client-facing training programs. The primary responsibility of the Training Manager is to manage the training program of new team members, and to assist with creating, monitoring, and reporting on training plans for the team’s career development.

You must have a minimum of 2 years of experience in training and development management. You also must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail. Accuracy is valued over speed in our company. Please only apply if you have experience in training.

This is a full-time position of approximately 40 hours a week. The expectation is that the majority of your hours worked would be Monday through Friday, 8:00 AM to 6:00 PM Pacific Time to collaborate with our team, clients, and US vendors. Your schedule may fluctuate. Work outside of these hours may be required for emergencies, projects, and maintenance activities.

Cultural Fit Considerations:

As this job posting is to an international audience with differing beliefs and cultural norms, please be aware that we are a progressive company with LGBTQIA+ managers, team members, and clients. While we respect and honor many forms of diversity, equity, and inclusivity, LGBTQIA+ people in the United States and many other countries do not have equal protection nor treatment. This statement is not meant to exclude recognizing and celebrating other forms of diversity that are important to our team, but to be explicit in informing you of a significant aspect of our team and clients.

This would be a good fit for someone who:

• Is humble, motivated, and emotionally intelligent, specifically with a high degree of empathy.
• Enjoys helping others succeed and sees their role as maximizing the output of their team.
• Loves a faster-paced, no-drama environment where office politics, backstabbing, gossip, and negativity are not tolerated.
• Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieve success.
• Likes the idea of working for a smaller but growing company where their ideas and contributions directly impact the company’s success, direction, and growth.
• Is a quick, self-motivated learner who wants to work for a company that will invest in their education.
• Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long-term.
• Wants to work at a company where they can learn about all aspects of training, including implementation, maintenance, and ongoing development of the company’s training portfolio.

Responsibilities:

Note: This is the initial list for this position. Other tasks will be added as this individual’s skill level increases.

• Develop and maintain company’s operations manual across all departments.
  
• Identify requirements for, present options for approval, and implement a Learning Management System (LMS).
• Develop new team member onboarding instructional path using vendor provided and internally developed training materials.
• Prepare and deliver recorded training courses, including reorganizing and continually updating content to maintain value and relevance.
• Identify training needs according to the company’s current operational requirements and future goals.
• Plan and implement training programs that will prepare employees for the next step of their career paths.
• Lead, teach, recruit, onboard, and manage new trainers and writers as needed.
• Build quarterly and annual training programs.
• Prepare and report on budget for training programs.
• Evaluate employees and identify weaknesses, oversee employee attendance and performance, and track and report on employee success and progress.
• Prepare and present reports on training program KPIs.
• Other duties and responsibilities as assigned.

Skills Required:

• Proven work experience as a Training Manager and/or Instructional Designer.
• Track record in designing and executing successful training programs.
• Familiarity with modern methods and tools for training a remote workforce.
• Familiarity with computer, network, and cloud systems and terminology.
• Familiarity with general business principles, such as bookkeeping and marketing & sales.
• Experience managing an LMS.
• Excellent communication and leadership skills.
• Strong writing and record keeping ability for reports and training manuals.
• Good computer and database skills.
• Relevant qualification in education, human resources, or other applicable field.

Physical Requirements:

Prolonged periods of sitting/standing at a desk and working on a computer, including VoIP phone calls and video meetings.

Other Requirements:

• You will need to provide your own computer that is running a currently supported version of Microsoft Windows.
• Allow us to install software on your computer that keeps it up to date with security patches and anti-virus because we work with heavily regulated industries in the United States. Security precautions are paramount for us.
• Having consistent electricity and/or backup batteries to work a full day is essential.
• Have a quality headset that connects to your computer to use our VoIP phone system to communicate with our team and clients without echoes or feedback.
• Have internet access of at least 20 Mbps download and 20 Mbps upload speeds to work with our systems.
• Have at least two standard size (1080p) or better monitors/screens.

Professional Development:

The person hired into this role has the opportunity to grow into HR Manager, Director of HR, or Chief Human Resources Officer.

While this role is a full-time, freelancer/contractor role, CG Tech Services provides 7 paid US holidays and a Paid Time Off (PTO) benefit.

Compensation:

Compensation for our remote team can be paid in US Dollars or your local currency. Pay is either hourly or a fixed semi-monthly rate, depending on experience and qualifications.

Equal Employment Opportunity Policy

We prohibit discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status, or any other basis of discrimination prohibited by applicable local, state, or United States of America federal law.

The Fitness Instructor is responsible for overall operations and guest satisfaction of the fitness area, ensuring the highest level of professionalism in service to all Guests/Members through maximum efficiency, safety, and uncompromising attention to detail and Guest care. 

Primary Responsibilities  

PROVIDES GUEST SERVICEEXPERIENCE THAT MEETS GUEST’S EXPECTATION 

• Maintain thorough knowledge of all spa-fitness services, protocols and procedures.  

• Maintain cleanliness of all types of equipment, common areas, and service areas.  

• Bus and stock all service area items including towels, water, ice, beverages, magazines, newspapers, clean headsets.  

• Maintain smooth operation of all equipment through periodic service checks, lubing and reporting work orders promptly.  

• Maintain thorough knowledge of all strength and cardio equipment and their programs as well as the proper use, alignment, safety and contraindications.  

• Maintain current CPR, First Aid certifications.  

• Maintain professional certifications while continually pursuing a greater degree of knowledge and expertise through self-study, in-services offered, program development and other continuing education efforts.  

• Administer health history, questionnaires, fitness-wellness evaluations as set forth by Programs Administrator.  

• Lead fitness exercise sessions, personal training sessions, group training experiences, in - service education sessions.  

• Appointment setting and scheduling of personal appointments as well as appointments for Team Members.  

• Safeguard all Clients, Guests, Members, Colleagues and Team Members throughout each experience, while upholding the philosophy of the spa fitness center.  

• Maintain accurate records of all personal training clients, classes taught, coaching sessions and other professional services provided.  

• Maintain current tracking records of all clients, with a special emphasis on proper procedure and protocol.  

• Timely written reports of all incidents, work orders, safety and first aid occurrences.  

• Attend weekly/monthly facility team and departmental communications meetings.  

• Adhere to Spa Policy & Standard Operating Procedures Manual.  

General Responsibilities 

Health and Safety 

• Follow all safety procedures and ensure that Colleagues follow all safety procedures and practices.  

• Adhere to facility operations departmental emergency procedures/safety manual.  

Colleague Relation 

• Ensure spa-fitness department maintains a positive relationship with all departments in the spa and hotel.  

• Ensure Colleagues have a complete understanding of and adhere to the spa-fitness center’s policy relating to safety.  

• Ensure that Colleagues are well versed in all spa-fitness center operations (cross-trained).  

• Ensure all Colleagues adhere to spa-fitness standards as stated in the employee handbook.  

Guest Service 

• Ensure the spa-fitness facility is in peak condition at all times (operations and cleanliness).  

• Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa fitness center’s first priority.  

The position supports the learning and development of colleagues through the delivery of trainings as well as promotes colleague engagement through active participation in colleague activities

DELIVER LEARNING AND DEVELOPMENT PROGRAMS TO COLLEAGUES

· Prepare training requirements

· Deliver brand training programs and property-specific modules to colleagues

· Assist in training needs analysis and development of property-specific programs

· Coordinate with leaders and department trainers to record departmental training activities and assist in their training requirements

· Liaise with external training providers

· Ensure upkeep of training room and proper ordering and inventory of training supplies

· Maintain accurate training records and reports

SUPERVISE THE INTERNSHIP PROGRAM

· Oversee Hotel Internship Program

· Build strong partnerships with schools

· Recruit, orient, and train all trainees who can be potential colleagues

· Maintain accurate records of interns (including MOAs, medical records, job task checklist, evaluations)

The primary responsibility of the Facilitator is to provide training on leadership, professional skills, and culture. In addition, the facilitator will be involved in project work related to learning and development as needed.
        
Tasks
• Facilitates leadership, professional skills and culture content to employees at all levels in the organization.
• Manage the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results.
• Helps the organization improve overall performance/effectiveness/communication management by developing people skills and providing learning opportunities.
• Identifies new development topics and methods through benchmarking, networking, participating in conferences, workshops, programs and researching best practices.
• Participates in cross-functional teams. Provide expertise, recommendations and updates from a learning and development perspective.
• Acts as the resident expert on training and development and policy owner for all training compliance and training/learning systems.
• Assists with making changes to documents using appropriate procedures for document control.
• Provides timely input to training coordinators and management regarding training needs or changes.
• Uses best business practices and organizational development tools to drive positive change management.
• Functions as training and development leader (train the trainer). Promotes training best practices with other departments.
• Communicate and coordinate with corporate training group.
• Collaborate with various departmental leadership teams to determine and develop quality metrics in an effort to track and report on new hire and current employee performance and efficacy.
• Assists in developing core curriculums and make recommendations regarding improving curriculums, reduce redundancy, and ensure that the training is value added.
• Research or develops teaching aids such as training handbooks, multimedia visual aids, computer tutorials, reference works that may enhance current training procedures and provide value to our employees.
• Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers.
• Participates and presents at meetings with internal and external representatives. Often responsible for leading a cooperative effort among members of a project team.
• Provide translation assistance for learning programs as needed.
• Assist with various projects as assigned.
• Other duties as assigned.

Qualifications and Requirements
• 6 – 8 years of related experience in Leadership, Professional Skills and/or Culture Training. With a Master’s Degree, 3 years of experience required.
• Fluent in English required.
• Bilingual candidates preferred
• SHRM Certification (SHRM-SCP, SHRM-CP) is desirable, or a plus.
• Strong background within education, training or organization development required.
• Demonstrated effectiveness as a performance consultant, training and development specialist, and instructional designer.
• Effectively build relationships with senior leadership as well as educational institutions, vendors, professional and community organizations, etc.
• Ability to effectively manage multiple projects in a fast-paced environment.
• Excellent computer skills and experience with Microsoft Office Suite.
• Excellent oral and written communication skills.
• Outstanding relationship building and influence skills with clients and colleagues.
• Strong presentation and facilitation skills.
• Solid project management skills.
• Strong analytical and diagnostic skills.
• Ability to work independently and collaboratively with colleagues and teams.
• Solid understanding of online training concepts, materials and issues.
• Demonstrated knowledge and understanding of adult learning principals, methods, theories, concepts and a wide range of training methods, techniques and formats.

The Senior Research Analyst is part of the Market Insights Team which is the insights and research Center of Excellence of AGS. Market Insights is responsible for providing actionable insights and market and competitor intelligence reports that enable our recruitment teams to build tactical sourcing strategies, increase candidate quality, and become true talent advisors.

Senior Research Analysts are tasked with creating talent maps and other BAU reports. They also contributes to completing complex reports covering various aspects of recruitment market and competitor intelligence.

Work Environment:

• Flexible schedule with merit option to work remotely
• Fast-paced working environment 

Main Responsibilities:

• Creates talent maps for niche talent markets through semantic and deep-web search, with emphasis on the use of Boolean and other x-ray searching methodologies
• Gathers candidate intelligence from social media networks and from other online sources, through the use of appropriate extensions and tools
• Leverages gathered intelligence to create long-term sourcing strategies for niche and volume hiring challenges
• Performs market research tasks through advanced Google search, basic database mining, and data scraping
• Produces other standard Market Insights deliverables that include simple & advanced salary & benefit analysis, sourcing channel analysis, brand perception report, industry level analysis, and talent movement
• Contributes to multi-tiered, complex research reports including competitor analysis, organizational chart mapping, marketing/brand audit, and advanced talent movement

Cindy Ilagan will provide

Join the A-Team and experience the A-Life!

Overview

The Trainer, Quote Desk has the primary responsibility of supporting the Quote Desk team to evaluate their needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis. He/She is also expected to prepare accurate quotes for the CW sales team. This is a hybrid role which he/she is expected to do both training and agent role.

Essential Duties and Responsibilities

• Develop a schedule to assess training needs.
• Conduct employee surveys and interviews.
• Consult with other trainers, managers, and leadership.
• Track and compile collected data.
• Conceptualize training materials based on data and research.
• Communicate training needs and online resources.
• Create training strategies, initiatives, and materials.
• Contact and utilize outside vendors and resources for instructional technology.
• Test and review created materials.
• Maintain a database of all training materials.
• Instruct employee training and onboarding.
• Conduct training through new materials.

Join the A-Team and experience the A-Life!

Overview

The Trainer, Quote Desk has the primary responsibility of supporting the Quote Desk team to evaluate their needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis. He/She is also expected to prepare accurate quotes for the CW sales team. This is a hybrid role which he/she is expected to do both training and agent role.

Essential Duties and Responsibilities

• Develop a schedule to assess training needs.
• Conduct employee surveys and interviews.
• Consult with other trainers, managers, and leadership.
• Track and compile collected data.
• Conceptualize training materials based on data and research.
• Communicate training needs and online resources.
• Create training strategies, initiatives, and materials.
• Contact and utilize outside vendors and resources for instructional technology.
• Test and review created materials.
• Maintain a database of all training materials.
• Instruct employee training and onboarding.
• Conduct training through new materials.

Join the A-Team and experience the A-Life!

Total Number of Openings

Chevron participates in E-Verify in certain locations as required by law.

Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now!

We are hiring for passionate and talented Trainers for one of our pioneer accounts.

Qualifications:

• At least 1 - 2 years of experience as a Process Trainer or Communications Coach
• Must be willing to work on night shifts and shifting schedules at Bonifacio Global City, Taguig City

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please complete this application form: https://bit.ly/iopexphleadershiphiring
• Send a message to 09178246345 (Yana)
• For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

Looking for a new challenge? Join a company where YOU matter!

We are looking for an awesome and talented Training Manager who wants to join our growing #happy@work team!

Job Description:

A Training Manager is expected to be a strategic thinker with a fantastic organizational and time management skills. You will be responsible on devising our organizational training strategy, implementation, and assess the outcomes. You will identify training and developmental needs and drive suitable training initiatives to enhance employees’ skills, performance, productivity, and quality of work. You should have an excellent research skill with the ability to multitask and adapt in a fast-paced environment with a keen interest in producing targeted and tangible results by creating an effective and efficient workforce.

Responsibilities:

• Overseeing all aspects of the delivery of training
• Point of Contact of the client for all training related issues
• Improving processes and performance that enhance bottom line results
• Working closely with business partners and clients to resolve all training related issues
• Creating and implementing process improvements
• Improving efficiency and accuracy of training process
• Evaluating the effectiveness of the training based on the client requirements and expectations
• Managing the staff in accordance with company policies, procedures, and client metrics
• Conducting external and internal business reviews with the client and internal stakeholders highlighting the training road map and learning initiatives
• Develop training manuals that target key results and training programs that address specific business needs
• Evaluate organizational performance to ensure that training is meeting the performance key goals and specific skill competencies.
• Keep well-informed of training trends, skills capabilities, and best practices
• Responsible for all training compliance parameters and audit requirements

Nice to have but not required:

• Experience with Employee and Labor relations, Employee Engagement
• Experience on working on a Business Process Outsourcing Company, specifically in a Call Center environment with not less than 300FTEs
• Experience in initiating and handling employee engagement activities
• Excellent Verbal and Written English Communication Skill
• Has good Problem Solving and Decision-Making Skills

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please complete this application form: https://bit.ly/iopexphleadershiphiring
• Send a message to 09178246345 (Yana)
• For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

• Manages overall logistical concerns of AIA PH Academy, including but not limited to the following: travel arrangements, training supplies, and event execution.
• Tracks and monitors the Academy’s budget ensuring proper use of resources, and that department’s spending is aligned with company’s expense policy.
• Prepares finance-related support including end-to-end ARIBA process.
• Ensures timely filing and payment of Academy-related third-party providers such as the Learning Management System (E-Learning) provider and industry-related vendors such as LIMRA and GAMA and keeps records of the third-party provider contracts.
• Coordinates important schedules for Academy such as Planning Sessions, General Assemblies, Quarterly Business Reviews, etc.
• Maintains physical & digital files in an organized manner.
• Manages, prepares, plans, and maintains the inventory of office supplies, equipment, and the like for the Academy.
• Ensure timely release of supplies and equipment whether new or replacements.
• Performs other duties that may be assigned by the supervisor from time to time.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

About You 

Are you looking to combine your strong analytical mind, multilingual skills, and professional attitude with a meaningful job in the growing ESG market? Did you wonder what it would be like to work at a company where your contribution has a real, measurable impact? Do you undertake your work with a high attention to detail?  Are you a good team player, receptive to feedback, and open to interacting with a diverse group of people? Are you ready to go out of your comfort zone and accept new challenges?  

If your answers are YES and you would love to contribute to our mission of providing more transparency to corporate behavior– then this is the perfect role for you! 

Your Responsibilities 

As an ESG Research Analyst, you will play a crucial role in supporting RepRisk's growth and global reach by analyzing and entering risk incidents from NGOs, the internet, print and other media into the RepRisk ESG Risk Platform. RepRisk facilitates the identification and assessment of environmental, social and corporate governance issues which may present financial, reputational and ethical risks. It is used by investment professionals, financial institutions, supply chain managers, multinational corporations and compliance managers. The RepRisk ESG Risk Platform plays an integral role in increasing transparency and ensuring compliance with internal and international standards, thereby helping reduce risk exposure. 

• Identifying and assessing risk incidents related to environmental, social and corporate governance issues 

• Entering newly criticized companies, projects, etc. into the RepRisk® database  

• Summarizing and evaluating the incident according to our proprietary methodology  

You Bring 

• Excellent English writing skills, including strong analysis and editorial skills. 

• A minimum of a Bachelor’s degree. A background in journalism, international relations, environmental, social, or media sciences is a plus 

• A strong interest in environmental, social, and/or corporate governance issues. 

Join the A-Team and experience the A-Life!