The incumbent serves as the EDC driver responsible for the safe transport of project staff and ensuring the vehicles are properly maintained and in good condition. The person in this position requires familiarity with practices and procedures, must be able to perform the full scope of tasks with a minimum of supervisory guidance. Ability to exercise judgment and observe pertinent traffic regulations. This position reports to the Operations & Procurement Manager. The NCR Hub covers operations in Pasig City, Valenzuela City, Quezon City, Angeles City and Legazpi City. This position is located in Pasig City.

Essential functions include:

• Safely transport EDC staff and visitors.
• Perform daily inspection of the vehicle, alert supervisor of any maintenance issues.
• Keep the vehicle clean, in serviceable condition and perform minor preventative maintenance.
• Maintain and update daily vehicle/passenger log.
• Properly record gasoline consumption.
• Assure that the vehicle is equipped with the proper equipment (first aid kit and other safety tools and devices).
• Assure accidents are reported to supervisor in compliance with the EDC policies and procedures and applicable local laws.
• Plan travel routes and requirements by studying schedules and requests.
• Pick up and deliver mail and other materials, bank, and other errands as necessary. 
• Assist the project staff in the delivery of O2 supplies and goods to/from the venues. 
• Assist the Admin/Operations Officer during staff travel, workshops, meetings, and other project activities. 
• When not performing driver’s functions, assist in photocopying, scanning, binding, or other entry-level clerical tasks. 
• Coordinate with the Admin/Operations Officer on driving services and other miscellaneous tasks; and 
• Performs other related tasks as required by the Admin/Operations Officer.

Organizational Relationships and Employment Status  

Reports to   Operations and Procurement Manager 

Supervisee: N/A 

Based in Pasig with travel to all project sites 

Full time employee 

Ability and Experience in the following

1. Research

Accurate discovery of the brand’s IP infringement patterns and trademark status

2. Demo Set-up

Relevant and meaningful choice of images and keywords inputted into AI

3. Data Verification

Fast and accurate review of detected listings

● English Communication Skill (Written, Verbal)

● Attention to Detail

● Transparent/fluent communication

● Timeliness

Good to have:

● Proficiency in Google/MS Office Suite

● Familiarity with e-commerce platforms

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits upon regularization
• Great Company Culture
• Career Growth and Learning
• Annual Performance Review/Increase
• Basic PHP 16,500 Allowance PHP 4,500

Doka Philippines is currently looking to recruit a career driven professional to join its versatile team and support the company’s ongoing national expansion. The suitable candidate will be a qualified, natural team player who can add significant value to this highly dynamic team.

This position requires someone who understands the Formwork and Scaffolding and can manage formwork assembly and instruct & guide local job site workers with the appropriate way of assembly of Doka formwork products at jobsites across the Philippines. 

Your responsibilities

Formwork on-site supervision and instruction

• You verify drawing/technical specification both from customer’s side and Doka Preliminary and Execution drawings and coordinate with respective design engineers for discrepancy.
• Monitor and review the correctness of all Bill of Materials prior to start of pick-ups/deliveries to avoid complain of delays and discrepancy.
• You provide training, workshop, and on-site supervision (professional briefing and training) to contractors during the initial assembling of system formwork
• You monitor the correct use of equipments at jobsite while ensuring that the customer/ client carry and practice the correct applications and assembly of system formwork.
• You troubleshoot technical problems at jobsite and execute formwork solutions.
• You are required to visit job site(s), on regular basis and attend site meetings with assigned projects/customers to ensure smooth coordination, delivery and installation.

Site Project Management

• You monitor the progress of projects are delivered on time with accuracy of materials. You also flag any delay to clients and Doka
• You can identify potential risk (low/medium/high) risk of the project and proactively discuss with Client on solutions
• You prepare and submit daily site reports to flag all risks with client's acknowledgement
• You provide customer feedback to Doka so that the company can continually improve

Others

• You support the warehouse inventory checks, refurbishment, quality checks, etc.
• any other tasks assigned by your superior

We are looking for an experienced BPO Process Trainer to facilitate new hire and ongoing training for our call center operations. The ideal candidate will be responsible for creating training materials, conducting training sessions, and assessing trainee performance to ensure adherence to quality and productivity standards. Additionally, the BPO Process Trainer will collaborate with operational teams to identify training needs and develop training plans accordingly.

Description

• Do you want to work with some of Australia's best financial planning businesses?
• Embark on a fulfilling and engaging career.
• Earn from 35K or depending on experience + Generous benefits + personalized learning and development.

This is a dayshift, full-time role with weekends off.

ABOUT BSA

We are a talent outsourcing company with offices in the Philippines. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace; we are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.

ABOUT THE CLIENT

5 ELK creates an awesome working environment for people who are serious about their careers and committed to providing exceptional customer service.

ABOUT THE ROLE

We are currently seeking an experienced Trainer to join our talented team.

What you will be doing:

Develop training programs for new team members.

Support and mentor team members

Conduct evaluations and identify areas of improvement

Monitor team member performance and response to training

Attend meetings to present targeted training plans to clients

Assist in the development of supporting tools to ensure success for both team member and client

Manage our internal CRM to ensure compliance is adhered to

Assisting Operations Managers to address client feedback

Test all systems prior to commencement

Liaise with Operations Managers to facilitate graduation process

Other responsibilities:

Support the internal training team with new initiatives and projects

Attend and contribute to internal meetings

Promote and enhance the interests and reputation of 5 ELK

Qualifications:

Has worked in financial planning for 2 years or more

Ability to lead and manage the individual needs of multiple team members

Ability to management projects and keeping multiple parties responsible

Ability to communicate at all levels with empathy and professionalism

Ability to take on feedback and grow within the team

Ability to work under pressure and to deadlines

Ability to adapt to the individual learning style of team members

This role will be reporting to the Senior Manager of Learning and Development.

Our client, 5 ELK benefits:

• Fixed Dayshift Schedule and Weekends Off
• Australian Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start.
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalized learning and development program
• Coaching and mentoring by qualified and experienced professionals
• Modern fit-out and workstation

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin, or any of the characteristics protected by applicable law.

About you 

Do you have strong self-management skills and solid business acumen to deliver agreed-on tasks within deadlines? Are you up for the challenge of managing a team of smart, dedicated co-workers? Are you proactive with strong communication and project management skills and can maintain a pragmatic approach without compromising quality? Do you constantly think of ways to improve and develop processes and the team? Do you have confidence in leading by example, and loyalty, commitment, and dedication to the goals of the company? 

If your answers are YES and you love to work as hard as you play, then this is the perfect role for you! 

Your responsibilities 

The Business Information Research (BIR) Lead will oversee a group of BIR analysts who are responsible for the creation and maintenance of RepRisk’s datasets, with a focus on companies and infrastructure projects, which are vital inputs to the RepRisk® ESG Risk Platform. The BIR Lead will oversee the team’s development, ensuring performance standards are met, supporting the overall goal of establishing Manila as the centre of excellence for dataset management. 

The BIR Lead will focus on the development and well-being of the team, while setting out individual roadmaps for the group’s future with the company and is expected to be a conduit for process improvements and strategic decisions. The BIR Lead is also expected to collaborate with other divisions and Department Heads located in Asia, Europe, and North America in support of strategic projects and the company’s overall goals. 

As a key player in our dynamic team 

• You work closely with the Head of BIR and other BIR Leads to ensure that requests from internal and external clients located across Asia, Europe, and North America are processed in a timely and accurate manner 
• You ensure team members are taking ownership of all incoming requests/projects and supporting their successful and timely completion by coordinating, planning, and organizing the long-term and day-to-day task distribution of the team 
• You support and contribute to the BIR teams development by conceptualizing, developing, and innovating processes in terms of quality and efficiency gains,  through the use of technology or other strategies 
• You help institute quality control mechanisms to ensure comprehensive and accurate coverage, as well as timely maintenance, of RepRisk’s datasets focused on companies and infrastructure projects, including structure and relationships (subsidiaries, affiliates, etc.) and associated corporate actions resulting from M&As, spin-offs, reorganizations, and other corporate actions 
• You coach team members effectively and set an example when it comes to data integrity, purposeful, open and solution oriented communication, as well as performance monitoring and professional and personal development  
• You represent the BIR team in weekly Business Information Research Council meetings while proactively sharing acquired knowledge and contributing to corresponding projects on a regular basis 

We are looking for an experienced BPO Trainer to join our team and help develop and deliver effective training programs for our BPO agents. The ideal candidate will have strong communication skills, experience in BPO operations, and a passion for coaching and mentoring. Responsibilities include designing training modules, conducting training sessions, evaluating agent performance, and providing feedback for improvement.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Consolidates departmental/functional training budgets, forecast costs.
• Assesses relevant training needs for staff individuals and organization, in consultation with departmental heads using assessment methods and measurement systems annually.
• Stays informed as to what relevant skill and qualifications levels required by employees for effective performance and circulate requirements and relevant information to the organization as appropriate.
• Produces organizational strategy and plans to meet training and development needs, and manage training delivery, measurement, and follow-up as necessary.
• Designs training courses and programs necessary to meet training needs or manage this activity via external providers.
• Identifies, selects, and manages external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
• Organizes training venues, logistics, transport, accommodation as required, to achieve efficient training attendance and delivery.
• Plans and delivers training courses such as NEOP, WAVE and Training the Trainers Workshop.

MINIMUM QUALIFICATIONS:

• Bachelor degree in Communication, Psychology or related fields
• With 2 years experience in a manufacturing/semicon set-up
• Good verbal and written communication skills
• Good interpersonal skills
• Able to work independently or with minimum supervision
• Attention to details

We are the Employee Enablement Solutions Team (EES) in Corporate IT, where we champion the technology needs of our Visa staff. Our mission is to drive exceptional quality, effectiveness, and efficiency of services to our users and business functions. Our vision is to evolve faster than the challenges, fill gaps that are yet unknown, and not only see around walls but knock them down. We have an exciting new position for a Technology Training Facilitator.  

We are looking for a hardworking professional who will be responsible for developing, managing and implementing training programs on various technologies for Visa employees. As a key part of our Organizational Change Management team within EES, the Technology Training Facilitator will play a pivotal role in ensuring that our employees are well-equipped with the necessary skills and knowledge to adapt to new technologies and systems. This will involve working closely with other departments to understand the impact of technological changes on various roles and designing training programs that help employees transition smoothly. 

The ideal candidate for this role is someone who is passionate about technology and education, and has a proven track record in managing and implementing successful technical training programs. They should have excellent communication and leadership skills, and the ability to work collaboratively with a diverse team. 

Essential Functions: 

• Build engaging, informational, and visually compelling learning experiences 
• Deliver technology training, both in person and virtually, with a schedule that will meet learner demands and support organizational goals and priorities across time zones 
• Provide timely pre-class and follow-up support for learner queries as needed 
• Ensure all necessary training materials are prepared and available prior to the training 
• Support relevant online forums, communities and social media platforms that maximize learner engagement and connection 
• Stay up to date with the latest technology trends and tools by establishing positive relationships with SMEs and other partners to ensure training materials stay current 
• Actively review the effectiveness and efficiency of training deliveries for continuous improvement  
• Identify potential learning gaps and/or needs of employees  
• Find new ways to produce content that scales and resonates with Visa audiences globally  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. 

As a Senior Training and Support Specialist at LegalMatch, your role is crucial  in improving the performance of our call team. You will create and deliver training and onboarding programs, provide support, and empower our team to continuously exceed their goals. Your proactive nature, outcome-oriented mindset, and dedication to continuous improvement will be essential to succeeding in this role. 

Responsibilities: 

• Partner with stakeholders to identify training and onboarding needs. 
• Work with colleagues to develop comprehensive training programs for specialists and leaders within the organization. 
• Execute onboarding and training sessions for leaders and team members. 
• Provide technical assistance and support for trainees and onboardees. 
• Develop and revise training materials to ensure usability, relevancy, and accuracy. 
• Assess the impact of training initiatives and individual performance against predefined targets. 
• Keep track of progress, generate reports, and devise action plans for improvement. 
• Constantly seek opportunities to enhance training materials and processes to support evolving business needs. 
  

What’s in it for you: 

• Permanent work-from-home setup 

• Proactive, outcome-oriented, and dedicated to continuous improvement
• Possesses extensive knowledge of learning principles and modern training techniques
• 3 years of relevant work experience as a Training Specialist
• Excellent communication skills
• Tech-savvy, capable of working with various tools to develop training materials in various formats
• Proficient in design principles and usability considerations for effective training materials (a portfolio may be requested)

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Roles and Responsibilities:

• Conducts 15-Day Basic Training Program (BTP) each month for new Bancassurance Sales Executives (BSE). – 40 hrs
• Conduct Product briefing to bank personnel (average of 4 sessions per week) – 16 hrs
• Facilitate RP Workshops to BPI Branches ( average of 4 session per week) – 16 hrs
• Conduct of advanced training programs to enhance sales productivity (Area Meetings; Boot Camps, Sales Clinics; etc.) – 16 hrs
• Designs advanced modules and tools for In-Branch sales; BPI and Head office employees – 20 hrs
• Develop and enhance basic and advanced training manuals and tools. -20 hrs
• Attend to queries from BSEs; BAMs; BDMs – 10 hrs
• Monitors performance of BTP Batches handled (BTP Recall) -10 hrs Implements training security guidelines. – 20 hrs
• Accomplish reports such as but not limited to the ff: Training Summary; Participant Feedback; Shadowing Report; training needs analysis. – 8 hrs
• Act as LOMA EdRep in administering and facilitating LOMA Exam for BPLAC employees – 24 hrs
• Conduct of Financial Wellness activities to BPI clients – 8 hrs
• Monitors expenses and materials during trainings – 8 hrs
• Prepares cash advance for training programs and liquidates within the specified turn around time of the company. – 8 hrs
• Accomplish adhoc tasks which may be assigned from time to time by immediate manager. – 24 hrs

MINIMUM JOB REQUIREMENTS

• Bachelor’s degree preferably Business Management; and or Human Resources Management; Psychology
• At least 2 years work experience in similar industry, knowledge in sales training; facilitation and workplace assessment
• Knowledge in Finance, Banking and Insurance
• Excellent interpersonal and communication skills (oral and written)
• Computer savvy

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

About You  

Do you have strong self-management skills and solid business acumen to deliver agreed-on tasks within deadlines? Are you up for the challenge of managing a team of smart, dedicated co-workers? Are you proactive with strong communication and project management skills and can maintain a pragmatic approach without compromising quality? Do you have confidence in leading by example, and loyalty, commitment, and dedication to the goals of the company?  

If your answers are YES, then this is the perfect role for you! 

Your Responsibilities  

The Business Information Research (BIR) Operations Manager will oversee a group of BIR Leads and/or analysts who are responsible for the creation and maintenance of RepRisk’s datasets, with a focus on companies and infrastructure projects, which are vital inputs to the RepRisk® ESG Risk Platform. The BIR Operations Manager will oversee the development of the BIR Leads and the corresponding analysts, building a client centric culture to ensure performance standards are met and supporting the overall goal of establishing Manila as the centre of excellence for dataset management.   

The BIR Operations Manager will focus on the development and well-being of the team, while setting out individual roadmaps for the group’s future with the company and is expected to be a conduit for process improvements and strategic decisions. The BIR Operations Manager is also expected to collaborate with other divisions and Department Heads located in Asia, Europe, and North America in support of strategic projects and the company’s overall goals.  

This role will report directly to the Head of BIR in the Manila office.  

As a key player in our dynamic team  

• You work closely with the Head of BIR and the BIR Leads to ensure that requests from internal and external clients located across Asia, Europe, and North America are processed in a timely and accurate manner   
• You manage the BIR teams and resources to carry out multiple deliverables including projects and ad hoc tasks requested by various and at times, competing stakeholders by deliberating and identifying priorities based on agreed and committed goals and objectives 
• You support and contribute to the BIR teams development by conceptualizing, developing, and innovating processes in terms of quality and efficiency gains,  through the use of technology or other strategies   
• You help institute quality control mechanisms to ensure comprehensive and accurate coverage, as well as timely maintenance, of RepRisk’s datasets focused on companies and infrastructure projects, including structure and relationships (subsidiaries, affiliates, etc.) and associated corporate actions resulting from M&As, spin-offs, reorganizations, and other corporate actions   
• You coach BIR Leads effectively and set an example when it comes to data integrity, purposeful, open and solution-oriented communication, as well as performance monitoring and professional and personal development    
• You chair the weekly Business Information Research Council meetings whenever the BIR Head is away while proactively sharing acquired knowledge and contributing to corresponding projects on a regular basis 

PTW, a gaming services company, is looking for a talented L&D professional to join at an exciting phase. This is a stand-alone role for a start-up entity in the Philippines.

The Learning and Development Specialist (L&D Specialist) will focus New Hire Training and Job specific trainings as needed by the Operations team. The L&D Specialist will learn and implement the process flow to ensure building skills, upskilling, and drive performance metrics aligned with PTW organization goals.

Content Design and Development:

• Coordinate with the Content team to design course materials as per training/event requirements.
• Develop modules and course material based on the designs.
• Create and adapt curriculum for a variety of audiences and learning delivery methods.
• Develop complementary training materials that enhance learning options, including participant and leader guides, manuals, reference cards and certifications.
• Modify programs as and when required.
• Ensure available contents meets the process standards.

Coordination:

• Manage and coordinate training enrolments.
• Design, prepare and order educational aids and materials as and when required.
• Act as the SME within the business for anyone with questions or queries regarding New Hire Training and development plans.
• Develop and maintain organizational communications such as bulletin boards and newsletters. to ensure employees have knowledge of training and development events and resources.
• Gather feedback from trainers and trainees after each educational session.

Delivery:

• Deliver New Hire Training.
• Deliver Refresher Training.
• Deliver basic and intermediate modules for developmental trainings as assigned by the lead/manager.

Evaluation:

• During recruitment completes L&D rounds as per the process.
• Analyse training feedback (L1, L2, L3) and create reports.

• A bachelor’s degree preferably. In absence of a degree needs to hold at least two (2) years of work experience as a voice coach or a trainer in the BPO sector. Should have relevant certification in training/linguistic/coaching domains.
• With advance level discourse and comprehension – Written and Verbal
• Basic Excel skills , vlook up, h lookup and Power point presentation
• Classroom management

• Statutory Benefits
• Annual Leave
• HMO upon first day of employment
• Fun, diverse, inclusive and collaborative work environment
• A fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks 

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverable and tasks 

The Monitoring and Evaluation (M&E) Officer reports to the Manila-based Senior M&E Manager and is responsible for coordinating monitoring, evaluation, and reporting activities under the award in the O2 implementation sites. This is a regular full-time position based in Pasig City. The M&E Officer ensures timely communication of data to the Senior M&E Manager. S/he works with the Senior M&E Manager on the development and management of the Monitoring, Evaluation and Learning (MEL) Plan.
 

Essential Functions 

The M&E Officer’s specific responsibilities will include, but are not limited to:

- Work with the MEL Team in designing, testing, and translating various M&E and research tools as well as activity monitoring plans and research work plans.

- Lead the implementation, coordination, and supervision of MEL activities in the assigned project sites.

- Perform or assist in data collection, data entry, data validation, and data quality assessment.

- Train field interviewers in data collection as necessary.

- Provide regular updates and write progress reports on MEL activities and submit M&E data timely.

- Assist the MEL and Communications Teams in documenting project impact and success stories.

- Liaise with internal and external project stakeholders in the assigned project areas to obtain information and data related to project performance.

- Present and share M&E and research findings to internal project stakeholders in the assigned areas.

- Assist with periodic reports as appropriate and submit inputs timely.

- Provide support to other special initiatives as may be needed.

- Demonstrate a high level of professionalism when dealing with sensitive and confidential documents and information, and with co-workers and EDC partners.

 Organizational Relationships and Employment Status 

Reports to Senior Monitoring and Evaluation Manager

Supervise: N/A

Based in Pasig City with travel to all project sites

Full time employee

We are currently hiring Customer Service Representatives to join our work from home team. In this role, you will have the opportunity to train onsite at our Cebu office before transitioning to remote work.

Responsibilities

• Handle inbound customer inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Escalate unresolved issues to the appropriate department
• Maintain thorough and accurate customer records
• Deliver exceptional customer service in a professional and courteous manner

• With or without call center experience high school diploma or equivalent; additional education or training in customer service is a plus. 
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays. 
• Amenable to work on site
•  Must be fully vaccinated

• HMO Day 
• 1 Statutory Benefits
•  Paid Time-Offs

Salary: P60,000 – P90,000 (Monthly Package)

Shift: Monday - Friday (3:00 PM – 12:00 AM EST)

What are we looking for?

Skills Required:

• At least 2+ years of experience on a similar role
• Strong working knowledge of financial markets and investments
• Proficient in Excel (including macros and pivot tables) and Powerpoint
• Background in banking and/or financial services industry
• Strong computing skills: ability to navigate numerous data providers such as Bloomberg, Morningstar Direct, Pitchbook, Burgiss, etc.
• Excellent communication skills

Nice to have:

• CFA
• Experience using Dasseti

What will you do?

• Maintain, update, and add manager data and information in the system
• Track record and portfolio company analysis and performance benchmarking
• Assist with material preparation including due diligence memo
• Provide market analysis
• Assist with manager and reference calls
• Assist and manage internal reporting covering market information and manager updates (i.e. quarterly asset class reviews, quarterly monitoring report for public securities, weekly private investment pipeline reports, attribution reports etc.)
• Assist with external reporting covering market information and manager updates (i.e. public manager tear sheets, quarterly reporting for private managers, etc.)
• Assist with ad hoc data requests
• Work effectively with other teams throughout the organization
• Other duties as assigned

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client, an American Financial Services company with over 39 years of expertise in delivering investment, financial advisory, and wealth management services, is gearing up to grow its team. They have delivered client-centric planning and sophisticated investment advice for the past four decades and is dedicated to serving client families worldwide and providing objective advice focused on our client's best interests.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

About You

Are you looking to combine your strong analytical mind, English language skills, and professional attitude with a meaningful job in the growing ESG market? Do you wonder what it would be like to work at a company where your contribution has a real and measurable impact? Do you undertake your work with high attention to detail? Are you a good team player, receptive to feedback, and open to interacting with a diverse group of people? Are you ready to go out of your comfort zone and accept new challenges?

If your answers are YES and you would love to contribute to our mission of providing more transparency to corporate behavior– then this is the perfect role for you!

Your Responsibilities

As a Junior ESG Research Analyst, you will play a crucial role in supporting RepRisk's growth and global reach by helping maintain a database for media sources, and analyzing and entering risk incidents from various media into the RepRisk ESG Risk Platform. RepRisk facilitates the identification and assessment of environmental, social and corporate governance issues which may present financial, reputational and ethical risks. It is used by investment professionals, financial institutions, supply chain managers, multinational corporations and compliance managers. The RepRisk ESG Risk Platform plays an integral role in increasing transparency and ensuring compliance with internal and international standards, thereby helping reduce risk exposure.

• Creating profiles for media sources and maintaining the source database by gathering complete and accurate information.
• Identifying and assessing risk incidents related to environmental, social and corporate governance issues
• Evaluating the incident and source according to our proprietary methodology
• Entering newly criticized companies, projects, etc. into the RepRisk® database

The Training & Quality Manager will be responsible for overseeing the daily training and quality management operations aimed at achieving business objectives.

This encompasses, but is not restricted to, developing & executing the project’s quality assurance strategy, implementing the end-to-end training and development roadmap, and identifying opportunities for continuous improvement initiatives, ensuring the realization of benefits, and maintaining effective communication with clients, Player Engagement leadership and stakeholders.

Training Responsibilities

• Design and develop comprehensive training programs (PST to Nesting) for new and existing employees, ensuring alignment with organizational goals.
• Oversee training sessions covering diverse topics such as product knowledge, customer service skills, and company policies.
• Identify performance opportunities and strengths among team members.
• Develop individualized training plans to enhance the skills and capabilities of each staff member.
• Produce a variety of training materials, including manuals, presentations, and multimedia content.
• Implement continuous improvement initiatives in training programs based on feedback, evaluations, and industry best practices.
• Work closely with the Operations team to ensure that training programs align with operational goals and client requirements.
• Implement systems for evaluating the effectiveness of training programs and gather feedback from participants.

Quality Management Responsibilities:

• Develop and implement a quality monitoring program to assess the performance of Player Engagement agents.
• Ensure that agents adhere to organizational policies, industry regulations, and client-specific requirements.
• Conduct root cause analysis on quality issues, identifying underlying problems and implementing corrective actions.
• Conduct calibration sessions to ensure consistency in quality evaluations among different evaluators.
• Define and track key performance indicators (KPIs) related to quality, providing regular reports to management.
• Work closely with clients to understand and meet their quality expectations, address concerns, and implement improvement initiatives.
• Implement continuous improvement initiatives based on quality metrics, client feedback, and industry best practices.
• Analyze data related to quality performance and prepare reports for management and clients.
• Emphasize a customer-centric approach to quality, ensuring that service delivery meets or exceeds customer expectations.

Collaboration with Global Support Teams:

• Collaborate with other departments, such as Talent Acquisition, Global L&D and Global QC, to address cross-functional concerns issues

Technical Skills:

• Written & Spoken Communication Skills (Advanced)
• Training Needs Analysis (Advanced)
• Training Design & Development (Advanced)
• Training Evaluation (Advanced)
• Program Management (Advanced to Strategic)
• Instructional Design (Intermediate)
• Learning Management Systems (Intermediate)
• Knowledge Management (Intermediate)
• Quality Monitoring and Evaluation (Advanced)
• Quality Management Tools & Systems (Intermediate to Advanced)
• Data Analytics (Intermediate to Advanced)
• Presentation Skills (Advanced)
• Root Cause Analysis (Advanced)
• MS Office and/or Google Suite (Intermediate to Advanced)
• Excel and/or Google Sheets (Intermediate to Advanced)

Behavioral Skills:

• Coaching & mentoring (Advanced)
• Stakeholder Management (Advanced)
• Team Building & collaboration (Advanced)
• Creativity & Design Thinking (Intermediate to Advanced)
• Performance Management (Advanced)
• Change Management (Intermediate)
• Sense of Urgency & Ownership (Advanced)

Work Experience:

• At least 3 years of experience in Training & Quality Management, preferably in a shared service or BPO organization.
• Strong grasp of the ADDIE model or similar ISD and/or training methodology
• Demonstrated ability to build relationships and effectively connect with stakeholders.
• Experience coaching & mentoring new team members.
• Proven track record of Training and Quality Program Management for programs with over 200 team members.
• Proven ability to solve program level learning challenges.

Educational Background:

• Bachelor's Degree in Business Administration, Organizational Development, Human Resources, or related field; or High School Degree/General Education Diploma and 4 years of relevant experience
• Six Sigma, COPC, CLDP, ISD and/or Coaching certification is an advantage

• Hybrid work setup
• Non-taxable Allowances
• Paid Time Offs
• Annual Corporate Bonus
• HMO and Life Insurance

Role Information: EN

Studio: KWM

Area of Work: Player Engagement

Location: Asia Pacific, Philippines, Pasig

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

The Master Trainer/Mentor will contribute to the design and development of curriculum and training courses, and deliver O2 Training of Trainers programs, provide monitoring and coaching to O2 local partners’ trainers and facilitators, and support TESDA and DepEd ALS administrators. S/he will organize, lead, or co-facilitate meetings and workshops as needed. 

Essential Functions

The Master Trainer/Mentor’s specific responsibilities will include, but are not limited to:

Curriculum and Instructional Materials Development

• Participation in consultative meetings and needs analysis for curriculum and training program design and development.
• Review, enhancement, writing, and creation of curriculum, blended learning, and instructional materials related to O2, which includes, but is not limited to modules, interactive audio instructions, complementary materials, and contextualized materials, among others.
• Review, enhancement, and development of instructional materials used for training of trainers, which includes, but is not limited to facilitator’s guides, participant handbooks, training presentation decks, online worksheets, and training handouts.
• Development and implementation of process flow for the creation of curriculum and instructional materials that involves instructional design, materials development, review and vetting of materials, and layout and finalization of the materials.
• Analysis and evaluation of training results and contribution to the continuous improvement of training curriculum, design, and instructional and learning materials.
• Creation, maintenance, and updating of a database of curriculum and instructional and learning materials developed by the O2 Technical Team.

Training Design and Implementation

• Planning and implementation of activities to strengthen systems service delivery, such as training higher education or training institutions, ALS providers, TVIs and TTIs, and other partners on life skills, 21st century skills, workforce readiness training, youth entrepreneurship, and other topics related to the goals of O2.
• Planning and implementation of a face-to-face and blended professional development training programs for ALS implementers in close coordination with the IR 1 Team and DepEd
• Planning and implementation of activities to strengthen systems and service delivery in TESDA trainers’ professional development and continuing education in close coordination with the O2 Team.
• Development, planning, organization, and facilitation Training of Trainers workshops (TOT) and refresher training on, but not limited to O2 curricula, Positive Youth Development, and systems-strengthening topics, for representatives of DepEd ALS, TESDA, the private sector, the Youth Development Alliances (YDA), Department of Trade and Industry, Philippine Employment Service Office, People Management Association of the Philippines, higher education institutions, youth service providers and trainers, and other partners and champions.
• Creation and review of training designs, learning materials, and monitoring tools for O2 training activities based on feedback from training partners
• Leading the delivery (actual training implementation) of capacity-building programs for multipliers and service providers at the National, Regional, Provincial, or City/Municipality level.

Curriculum and Program Implementation Guidance and Coaching

• Provision of support and monitoring of training of trainers’ programs and multiplier training programs on O2 curricula conducted by DepEd ALS, TESDA, and local partners.
• Provision of support to the O2 technical teams for the provision of monitoring and mentoring to DepEd ALS, TESDA, and local partners on the implementation of O2 curricula.
• Provision of support to local training providers to help integrate Work-Based Learning (WBL), entrepreneurship training and coaching, and technical training into their existing programs and services for DepEd ALS and TESDA youth.
• Provision of timely feedback, mentoring, and coaching to learning service providers to ensure high quality training activities at the field level.

Cross-Functional Alignment

• Provision of support and assistance to the O2 technical teams in co-developing and delivering trainings and support for implementing workshops, forums, and other learning events at the national and local level. 
• Provision of support in the dissemination of project-wide assessments results for good practices awareness.
• Provision of support to the O2 technical teams in effectively communicating the plans, outputs, and outcomes of training and delivery of O2 curriculum to DepEd ALS, TESDA, and local partners.
• Provision of support to the Grants Team and Youth Development Team Leaders to support and monitor the implementation of O2 curricula in their respective sites.
• Alignment with the Monitoring and Evaluation Team in ensuring quality of training and target goals are reached.
• Alignment with O2 staff in planning and delivering training sessions led by other teams, as needed, and provide technical inputs to team meetings and written materials for quarterly reports.

Organizational Relationships and Employment Status

• Directly reports to Manila-based Training Manager
• Based in Cebu City, with availability to travel to all project sites
• Regular Full-time Employee

The Master Trainer/Mentor will contribute to the design and development of curriculum and training courses, and deliver O2 Training of Trainers programs, provide monitoring and coaching to O2 local partners’ trainers and facilitators, and support TESDA and DepEd ALS administrators. S/he will organize, lead, or co-facilitate meetings and workshops as needed. 

Essential Functions

The Master Trainer/Mentor’s specific responsibilities will include, but are not limited to:

Curriculum and Instructional Materials Development

• Participation in consultative meetings and needs analysis for curriculum and training program design and development.
• Review, enhancement, writing, and creation of curriculum, blended learning, and instructional materials related to O2, which includes, but is not limited to modules, interactive audio instructions, complementary materials, and contextualized materials, among others.
• Review, enhancement, and development of instructional materials used for training of trainers, which includes, but is not limited to facilitator’s guides, participant handbooks, training presentation decks, online worksheets, and training handouts.
• Development and implementation of process flow for the creation of curriculum and instructional materials that involves instructional design, materials development, review and vetting of materials, and layout and finalization of the materials.
• Analysis and evaluation of training results and contribution to the continuous improvement of training curriculum, design, and instructional and learning materials.
• Creation, maintenance, and updating of a database of curriculum and instructional and learning materials developed by the O2 Technical Team.

Training Design and Implementation

• Planning and implementation of activities to strengthen systems service delivery, such as training higher education or training institutions, ALS providers, TVIs and TTIs, and other partners on life skills, 21st century skills, workforce readiness training, youth entrepreneurship, and other topics related to the goals of O2.
• Planning and implementation of a face-to-face and blended professional development training programs for ALS implementers in close coordination with the IR 1 Team and DepEd
• Planning and implementation of activities to strengthen systems and service delivery in TESDA trainers’ professional development and continuing education in close coordination with the O2 Team.
• Development, planning, organization, and facilitation Training of Trainers workshops (TOT) and refresher training on, but not limited to O2 curricula, Positive Youth Development, and systems-strengthening topics, for representatives of DepEd ALS, TESDA, the private sector, the Youth Development Alliances (YDA), Department of Trade and Industry, Philippine Employment Service Office, People Management Association of the Philippines, higher education institutions, youth service providers and trainers, and other partners and champions.
• Creation and review of training designs, learning materials, and monitoring tools for O2 training activities based on feedback from training partners
• Leading the delivery (actual training implementation) of capacity-building programs for multipliers and service providers at the National, Regional, Provincial, or City/Municipality level.

Curriculum and Program Implementation Guidance and Coaching

• Provision of support and monitoring of training of trainers’ programs and multiplier training programs on O2 curricula conducted by DepEd ALS, TESDA, and local partners.
• Provision of support to the O2 technical teams for the provision of monitoring and mentoring to DepEd ALS, TESDA, and local partners on the implementation of O2 curricula.
• Provision of support to local training providers to help integrate Work-Based Learning (WBL), entrepreneurship training and coaching, and technical training into their existing programs and services for DepEd ALS and TESDA youth.
• Provision of timely feedback, mentoring, and coaching to learning service providers to ensure high quality training activities at the field level.

Cross-Functional Alignment

• Provision of support and assistance to the O2 technical teams in co-developing and delivering trainings and support for implementing workshops, forums, and other learning events at the national and local level. 
• Provision of support in the dissemination of project-wide assessments results for good practices awareness.
• Provision of support to the O2 technical teams in effectively communicating the plans, outputs, and outcomes of training and delivery of O2 curriculum to DepEd ALS, TESDA, and local partners.
• Provision of support to the Grants Team and Youth Development Team Leaders to support and monitor the implementation of O2 curricula in their respective sites.
• Alignment with the Monitoring and Evaluation Team in ensuring quality of training and target goals are reached.
• Alignment with O2 staff in planning and delivering training sessions led by other teams, as needed, and provide technical inputs to team meetings and written materials for quarterly reports.

Organizational Relationships and Employment Status

• Directly reports to Manila-based Training Manager
• Based in Pasig City, with availability to travel to all project sites
• Regular Full-time Employee

Company Background

The company, led by a pseudonymous curator, artist, and technologist, has fostered one of the most prominent digital art communities, amassing a following of over 1.4 million enthusiasts in the past decade. This enigmatic company operates as an experimental collective for curiosity and culture, leveraging a network of diverse subject-matter experts. As a forward-thinking, multidisciplinary Web3 native studio, the company consistently pushes the boundaries of traditional and abstract disciplines at the crossroads of provenance, imagination, and meaning. Committed to reshaping the digital art and immersive experiences landscape, the company invites passionate individuals to join the team and contribute to the ongoing evolution of digital arts and culture.

Role Overview

As a Research Analyst, you will be a critical asset to our team, focused on investigating specific topics and delivering insightful reports. We prioritize effective communication over perfect English proficiency, embracing diversity in accents as long as clarity is maintained. This role requires a commitment to thorough research, detailed reporting, and the ability to convey findings in a comprehensible manner.

Bring your A-game with a "get shit done" attitude! We're seeking team members who tackle challenges head-on, juggle tasks effortlessly, and thrive in a fast-paced environment. If you're all about results and enjoy turning plans into action with a positive vibe, we want you on board. Let's make things happen together!

Responsibilities

• Conduct in-depth research on specified topics to gather relevant information.
• Prepare comprehensive reports and presentations summarizing research findings.
• Collaborate with team members to ensure alignment and understanding of research outcomes.
• Summarize research findings in clear and concise reports.

• College-educated individual with a strong educational background.
• Proven experience in conducting thorough research on various topics.
• Strong analytical and critical thinking skills.
• Effective communication skills with an emphasis on clarity, regardless of accent.
• Ability to deliver detailed reports in a structured and comprehensible manner.
• Openness to a diverse and inclusive working environment.
• Adaptability and willingness to learn.
• Prior knowledge on web3 or crypto is a plus.

• Fully-remote work
• Flexible work hours with 2-3 hours EST overlap
• Competitive market rate
• Offers support for anyone eager to make the move to the US/Canada.

• Handle inbound customer calls and inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Document customer interactions and update customer records
• Deliver outstanding customer service in a professional and friendly manner
• Follow established guidelines and procedures for customer interactions

• Deliver new hire training and other departmental training programs
• Contribute to the overall success of the Training Dept
• Assist in daily administration of a Learning Management System