About First Circle

Founded in 2016, First Circle provides innovative SME financing solutions and is at the forefront of building smart banking systems for businesses in the Philippines. As a trusted partner of the Philippine government and the Department of Trade and Industry (DTI), we are pioneers in providing data to the Credit Information Corporation (CIC) and the first FinTech company licensed by the Securities and Exchange Commission (SEC) in the Philippines. Our leadership team, with backgrounds from Morgan Stanley and Bridgewater Associates, is dedicated to transforming the financial services landscape in the region.

The Compliance Officer will play a vital role in ensuring that First Circle operates in full compliance with regulatory requirements while fostering a strong culture of accountability and integrity. Reporting to the General Counsel, the Compliance Officer will oversee compliance frameworks, ensure adherence to legal and regulatory mandates, and drive initiatives related to regulatory reporting, AML compliance, and data privacy.

Key Responsibilities

Regulatory Compliance:

• Collaborate with the General Counsel to monitor, assess, and ensure compliance with all applicable laws, regulations, and reportorial requirements.
• Liaise with regulatory bodies, including but not limited to the Securities and Exchange Commission (SEC), the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other relevant government entities.
• Develop, implement, and maintain compliance policies, procedures, and internal controls.
• Ensure timely and accurate submission of all regulatory compliance reports to relevant authorities and external partners.

SEC Compliance:

• Oversee compliance with all SEC regulatory and reportorial requirements applicable to financing companies.
• Serve as the primary point of contact for SEC-related matters, audits, and inquiries.

AML Compliance:

• Develop, document, and update the company’s Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) policies and procedures to align with relevant laws and regulations.
• Ensure ongoing compliance with AML/CTF requirements, including risk assessments and reporting.
• Provide AML training to employees to ensure awareness and adherence to policies.

Data Privacy Compliance:

• Collaborate with the Data Protection Officer (DPO) to implement and manage the company’s Data Protection and Privacy Program.
• Assist in developing and maintaining data privacy policies and procedures.
• Monitor operational compliance with data privacy laws and investigate potential incidents or breaches

Experience:

2-4 years of experience in compliance, risk management, or a related field, ideally within the fintech or financial services industry.

Knowledge and Skills:

• Strong understanding of regulatory requirements and frameworks, including SEC, AML, and data privacy laws.
• Proven ability to navigate complex compliance landscapes while supporting business agility.
• Exceptional problem-solving and critical-thinking skills with a proactive, self-starter approach.
• Outstanding communication skills to collaborate across teams and engage with external stakeholders.
• Strong organizational and multitasking abilities, with a commitment to accuracy and detail.
• Collaborative mindset, capable of working closely with legal, operations, and business teams.

• Hybrid work set-up: 1-2 days per week in our BGC office; remote the rest of the time.
• Additional perks & benefits including HMO coverage from day one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more
• Join a team with a deeply collaborative culture - expect support, feedback and friendship.

The FG Dispatch Officer is responsible for the general warehouse operations from receiving of goods, storage, internal movements, goods issuances, and loading/dispatch of finished goods ensuring timely, accurate, complete documentation and compliance to  Good Warehousing Policy, Procedures and Standards for safe and efficient warehousing operations.

He/She is responsible for ensuring accuracy, completeness and proper loading of goods onto trucks, or transportation vehicles. 

He/She ensures real-time, accurate and complete system recording of all inventory related  transactions.

1. Inbound Processing/Goods Receiving

   • Processes the  inbound deliveries for inventory receiving and manages the  activity in the warehouse.

   • Oversees the putaway process & ensures that the stocks are stored in the proper warehouse location in compliance with ERP requirements & Good Warehousing Practices standards.

   • Ensures proper labeling of stocks with correct batches (for batch-managed inventory) upon receiving for traceability purposes & FIFO/FEFO implementation.

   • Ensures accurate & timely posting of Goods Receipt (GR) for received inventory.

   • Reports any discrepancies for received goods & coordinates with the involved teams. Escalates the concern to the immediate team leader for any irregularities noticed.

2. FG Loading and Dispatch Operation

   • Performs verification of order details, including product quantity, labeling, packaging and documentation to ensure accuracy before dispatch.

3. Outbound Processing/Goods Issuance (Outbound Delivery Documentation)

• Process outbound deliveries for inventory issuances and facilitate loading/dispatch activities (material requests from other departments, stock transfers to other locations).

• Oversees the picking process and ensures that correct stocks with appropriate batches are picked as indicated in the request.

• Prepares the required documents for goods issuances, stocks transfer/dispatch.

• Ensures accurate & timely posting of Goods Issue (GI) for the issued inventory.

1. Inventory Management

• Performs posting of internal movements and transfer posting (material to material, stock to stock, consignment to owned) transactions as required.

• Perform reversal transactions in the system when necessary.

• Implement physical inventory count activity in his/her area of responsibility as scheduled or planned.

• Ensures that correct inventory count is inputted in the system.

• Assists the team in reconciling the variances and provides explanation/justification when necessary.

1. Storage Management

• Ensures alignment of stock status (unrestricted, stocks for QI, blocked) between the ERP system & on floor physical inventory.

• Follows through pending disposition for materials on floor.

• Reviews the stocks arrangement & ensures picking & FIFO/FEFO strategy are followed.

• Facilitates compliance to piling, labeling, stacking and handling requirements, and stocks arrangement according to the storage plan. Inspecting products for defects and reporting damages as needed.

• Ensure proper storage of the materials. Non-conformance to the standard storing procedure should be reported to the Warehouse Manager/Warehouse Supervisor for immediate action.

1. Dock Appointment Scheduling & Yard Management (for EWM-managed locations)

• Performs timely posting of movements of the transportation units according to the flow of the traffic under his/her yard location assignment.

• Coordinates with the transport team on the status of the transport unit for inbound or outbound transactions.

FOOD SAFETY:

1. Complies with quality, Halal, health and food safety policy, standards and regulations of the company.

2. Responsible for reporting problems related to Halal, food safety & quality management system to identified authorities.

OTHER TASKS:

1. Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility,  risk management etc. 

2. Performs other tasks related to the job as may be assigned by the immediate superior.

The Executive Assistant is responsible for providing administrative support to one or more executives, performing day-to-day tasks such as coordinating diaries, preparing materials for meetings, organizing and managing data, and liaising with other departments. A valuable asset to the executive team, the Executive Assistant is expected to communicate effectively, display a strong sense of professionalism, be resourceful, and maintain the highest degree of confidentiality.

• Coordinate closely with the executives in maintaining their diaries. This should be aligned to the executives' preferences, priorities, leniencies, and limits to create a proper balance between commitments.
• To work closely with the executive in terms of structuring and proper prioritization of the day-to-day administrative activities including key events, travel plans, and other action items.
• Create and maintain reports, spreadsheets, distribution lists, email groups, and other necessary documents and databases in response to and in anticipation of executive's needs
• Able to arrange domestic and international travel (Airline, Hotel, Car Rentals, Train Tickets)
• Practice collaboration with all levels within the company, develop effective networks with peers as well as external professional groups
• Practice confidentiality and maintain high standards of business ethics, ensuring strict compliance with company policies
• Prepare and coordinate presentations
• Assist in the staging of virtual and in-person events
• Able to oversee correspondences for the executive by identifying important emails and sorting based on priorities by assigning some rules
• Prepare and submit the Executive’s expense reports aligned with service-level agreements
• Conduct research - data gathering in a particular field or industry to generate valuable insights
• Prepare and process expenses and invoices for payment
• Process purchase requests, purchase orders, invoice coding, vendor setup, and conduct accounts payable coordination
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Assist in office activities such as Friday night events, birthdays, and other office activities needing support that can be done remotely.
• Relies on experience and judgment to plan and accomplish more complicated goals. Completes tasks independently and receives guidance on new assignments or atypical matters.
• Perform and accomplish the responsibilities listed above with moderate guidance of the Team Lead.
• Perform other related projects and duties as assigned.

About The Opportunity

• You will be part of our company’s growth by acquiring new businesses to partner with us.
• You will effectively and efficiently exhaust leads and close deals with target partners by cold calling, fieldwork, virtual presentations, etc.
• Effectively and creatively present foodpanda’s packages to potential partners.
• Work closely with other departments to make sure we have a successful vendor incubation.
• Be the local representative in the area: monitor competitor activities, gather feedback, and provide recommendations to ensure a healthy market share.

What you need to be successful

• Graduate of a Bachelor’s degree in business, marketing, mass communication or related areas preferred.
• Open for fresh graduates with sales experience gained through internship but candidates with 2-3 years Sales and/or Business Development experience and strong understanding of Sales Pipeline Management will be prioritized.
• Strong communication skills. Preferably comfortable to speak in both English, Filipino, and in the local dialect in the area.
• Open to do extensive fieldwork.
• Highly motivated to achieve targets, objectives, and key result areas.
• Self motivated team player with a proven ability work in a fast paced environment

The focus of the District Sales Executive (DSE) is on achieving results that are aligned with the overall organization and it’s strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, are the keys to achieving the performance objectives of the District Sales Executive role at Expeditors.

The DSE orchestrates involvement of multiple people in our Sales process, so that new customer revenue is consistently secured for our district office and Expeditors network. The job environment is flexible, constantly changing, and provides growth opportunity, recognition and reward for the achievement of business results. This position reports to the District Sales Manager.

Key Deliverables

These are the minimum results expected from a successful District Sales Executive:

• Manage an assigned territory and demonstrate extensive knowledge of potential customers and competitors in this area
• Timely data entry in our Customer Relationship Management tool
• Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources
• Participate in the creation of value-added solutions for customer’s logistics needs, including supporting diagrams and cost-benefit calculations
• Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork. When needed, support AR (accounts receivable) collection.
• Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge
• Involvement in local trade groups, as directed by the District Sales Manager
• Take on additional assignments as required, supporting company needs

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

Liaison Job Description

Your role as a liaison officer is to facilitate communication and collaboration between departments, teams, or organizations. You will serve as a bridge, connecting and coordinating efforts to ensure smooth operations and efficient decision-making. Managing information flow, resolving conflicts, and maintaining strong relationships are key responsibilities in your position.

Liaison Responsibilities

• Facilitate Communication: Act as a central point of contact for all communication between different departments, teams, or organizations. Ensure that information is accurately shared and understood by all parties involved.
• Coordinate Collaboration: Foster collaboration between various stakeholders by organizing meetings, conferences, or workshops. Facilitate discussions, brainstorming sessions, or problem-solving meetings to encourage effective teamwork and achieve common goals.
• Relationship Management: Build and maintain strong relationships with internal and external stakeholders. Develop a deep understanding of their needs, expectations, and concerns. Act as their advocate and representative to ensure their interests are represented and addressed.
• Conflict Resolution: Identify and resolve any conflicts or issues that arise between different parties. Mediate conversations, negotiate compromises, and find mutually beneficial solutions. Foster a positive and harmonious working environment.
• Project Support: Provide support to ongoing projects by coordinating activities, tracking progress, and reporting status updates to relevant stakeholders. Ensure that project-related information is properly documented and shared.
• Information Management: Manage the flow of information between different parties. Keep all stakeholders informed about relevant updates, changes, or decisions. Ensure that all necessary documentation is properly organized and accessible.
• Strategic Planning: Contribute to the development and implementation of strategic plans by providing valuable insights and recommendations based on your understanding of stakeholder needs and interests.
• Stay Updated: Stay informed about industry trends, regulations, and best practices. Proactively identify opportunities for improvement and innovation. Share relevant knowledge and insights with stakeholders to enhance their understanding and decision-making processes.

Liaison Required Skills

• Strong verbal and written communication skills to effectively convey information, ideas, and instructions to different stakeholders.
• Ability to establish and maintain positive relationships with diverse groups of people, including executives, managers, team members, and external partners.
• Analytical mindset with the ability to identify problems, evaluate alternatives, and propose practical solutions.
• Proficiency in negotiation and conflict resolution techniques to manage differing opinions and reach consensus.
• Strong organizational skills to handle multiple tasks, prioritize responsibilities, and meet deadlines.
• Ability to work effectively in cross-functional teams and facilitate collaboration among individuals with diverse backgrounds and perspectives.
• Meticulousness in managing information, documentation, and communication to ensure accuracy and quality.
• Flexibility to adapt to changing circumstances, priorities, and stakeholders' needs.

Note: The above liaison officer job description is a general overview and may be subject to change based on the specific requirements of the organization.

Primary Responsibility

• Responsible for beefing up client base through scouting for potential clients and making actual sales transactions, expanding business with clients, and providing market information to help in developing marketing and sales plans and targets

Specific Responsibilities

• Presents, offers, follow up and make sales transactions for SGS CBE services.
• Prepares sales reports detailing prospective and existing client base and the progress of sales efforts and continuing projects.
• Increases client base by scouting for potential clients and maintaining assigned accounts through identification of their needs, packaging services that would best fulfill their requirements, and making successful sales transactions.
• Communicates client problems, complaints and other requirements through monthly reports.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Negotiation with clients within his/her authorities and/or in consultation with the senior managers.
• Requisition for financial support subject to approval of authorities concerned.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.

Guarantee customer satisfaction through the implementation of a modern and agile customer service, aligned to expectations and fulfilling the responsibilities agreed for the position.

Service Management

• Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with the client.
• Support the generation of thought leadership materials.
• Support account executives building materials to new conversations with prospect clients

Efficiency / standardization / transformation

• Make use of the CX platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients.

Governance

• Ensure implementation of CSO 2.0 tool to standardize and document how requests are made by customers.
• Control over internal work times (time tracker).
• Mapping of all deliverables committed to with the customer
• Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool)
• Fulfillment of the service model agreed with the client (service mix).

ROI

• In small clients will (less tiered D or Bronze) be the point of direct contact with the client, and to escalate issues that go then to the AD (the ideal scenario is to have a consultant but does not give the quantity)

Self-development

• Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy).
• Incorporation of the service code and golden rules in the day-to-day business.
• Career Path auto management.

Promote self service to customers

• Promote the use and application of CX (data pull, reporting, business issues that can be solved by guided analytics)
• Promote the use of CSO for quality issues, special customer requirements and information available in knowledge NielsenIQ
• Plan trainings with clients to ensure the above-mentioned points.

Ensures that the company adheres to data protection laws and best practices, safeguarding the privacy of personal information. Serve as the focal point for data protection strategies and are responsible for navigating the complex landscape of legal requirements related to personal data

• Provide first-line support for network-related issues and escalate more complex issues to higher-level engineers.
• Assist in the installation, configuration, and maintenance of network hardware and software, including routers, switches, and firewalls.
• Monitor and troubleshoot network performance, including connection issues, bandwidth usage, and security vulnerabilities.
• Perform basic configuration tasks, such as setting up IP addresses, subnets, and VLANs.
• Maintain network documentation, including network diagrams, IP address lists, and configuration logs.
• Assist in testing and deploying new network solutions, hardware, and software.
• Respond to and resolve network service requests in a timely and efficient manner.
• Assist with network monitoring using tools to ensure performance and reliability.
• Provide end-user support for network connectivity issues and assist with basic troubleshooting.
• Perform software/firmware updates on network devices under the guidance of senior engineers.
• Follow standard operating procedures for network security, including VPN setup and password management.

• Bachelor's degree in computer science or engineering or any IT related courses
• Minimum 1 to 2 years of experience with Network and Security
• Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities. 
• Ability to resolve technical problems and innovate more efficient use of IT resources. 
• Knowledge of AS400 is preferred. 
• With CCNA certification is a plus
• Can work a hybrid setup at Makati

Garrets International-Manila is looking for a Sales Support Officer is to assist the GMP Account Manager team and contribute to the efficiency and effectiveness of the sales process. This role plays a crucial part in helping a company achieve its sales goals and deliver excellent customer service. Below JD list the key responsibilities and purposes of a Sales Support Officer. Handling of various administrative tasks, such as data entry, order processing, and maintaining sales records. This ensures that sales processes are well-organized and documented.
 

What you'll be doing:

• Code Cracking of RFQ’s from Account Manager
• Updating of prices in PO/RFQ’s - called “GMP Update”
• Direct PO creations
• Chase for vendor Invoice
• Follow up on GMP POs older than 30 days
• Post Sales activities – supply schedules – updated delivery dates in AX.
• Solving of Hold Codes
• Adhoc task
• (Weekly Performance Reporting)
• (Mailbox sorting for GMP operations)

What we're looking for:

• Advanced data entry skills
• Attention to detail and quality output
• Comfortable with math, calculation and UOM conversion
• Knowledgeable in Microsoft Office such as Microsoft Excel , Word and Power point
• Good listening and communication skills

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work Setup: On-site

Scoping

• Coordinate with all stakeholders on bidding processes.

• Organize and document supplier meetings, site inspections, pre-bid conferences, and other bid-related activities for all involved stakeholders.

• Review bidding documents to ensure alignment with PBSP policy and provide updates on bidding status.

Planning

• Monitor project timelines in the procurement plan and provide regular status reports to relevant stakeholders.

• Summarize the procurement plan for vendor sourcing efforts and update progress on all projects within the plan.

• Hold regular meetings with stakeholders to review the procurement plan’s status and address any necessary actions.

Administrative

• Support the Senior Estimating Manager in team management and operations.

• Maintain records of meetings for reference and audit purposes.

• Prepare reports as requested.

Job Types: Full-time, Permanent

Pay: From Php 35,000.00 per month

Schedule:

• 8 hour shift
• Pacific Standard Time shift
• Monday to Friday

Job Description

Responsibilities (how we will measure success)

• Support the Luxembourg-based RC (‘responsable du contrôle du respect des obligations’) and the Know Your Asset (‘KYA’) teams in carrying out their daily responsibilities concerning AML/KYC compliance for both external and internal parties.

Tasks (what does the role do on a day-to-day basis)

AML & Compliance officer will:

• Review and analyze the necessary KYC/KYA documents received to onboard new clients and conduct asset KYA analysis for the Asset DD service;
• Generate and manage reports on AML/KYC data for both investments and clients, including creating checklists to track document statuses for each investment;
• Assist the Luxembourg team in creating various AML/CFT and KYA reports such as the RC annual report, agreements, quarterly RC report, AED/CSSF forms, and more.
• Support implementation and maintenance of document collection procedures, including monitoring shared folders for updates;
• Conduct checks using screening tools like WorldCheck for name screening against financial sanctions lists, PEPs, and regulatory enforcement entities;
• Perform Adverse Media controls;
• Escalate significant AML/CFT deficiencies and issues to Senior management of the RC/KYA team;
• Provide support to the RC and KYA teams for any ad-hoc requests from various stakeholders;

Key competencies for position and level

Getting things right and doing the right thing lie at the core of our AIFM team as they make sure we’re always consistent and comply with current financial regulations. While the role is focusing on AML and Compliance, you will need to be a master organizer, enjoy variety and a methodical planner. 

You’ll need to be thorough in all you do, using your own judgment to highlight any significant finds and escalate if rules and regulations are breached. Attention to detail is a must to have.

Every day brings a new challenge so you’ll need to be a team player at heart, pro-active and with an eye for detail, as well as great organizational skills so you can prioritize your day-to-day and meet the deadlines. Building relationships across the business is a must have to succeed and be effective in this role. 

Our team are our second line of defense and ensure that we are compliant with applicable laws, corporate and service standards, company policies and procedures. With the support of your team and using your own judgement you will need to identify any risks or concerns and report them in a timely manner.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Proficient verbal and written English, other languages are an advantage
• Eager to learn and grow
• Ability to work in team: excellent interpersonal and communication skills towards management and staff
• Be well organized, with attention to detail and autonomous
• Drive, initiative and ownership
• Flexible working hours

You will build strong customer relationships with existing and new clients, gaining insight into their needs and delivering customer-centric solutions.  

Drawing on your existing experience you will be responsible for the AML/KYC preparation, analysis and set-up of the investors’ files eg. Individual, Company, Trust, Foundation, Regulated entity.

Following our policies and procedures is a must; meeting our regulatory obligations is essential but there will be times when you need to use your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.

Balancing your day with different priorities and working closely with your colleagues to on-board our new clients is essential. Uou will follow-up of the KYC files with the relevant parties when needed such as Auditor, AIFM, Depositary, Compliance, Management. You will do AML screening, filing and scanning of the KYC documentation as well as receive, investigate and answer emails/ queries from internal and external parties in a timely manner.

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Responsibilities (how we will measure success)

• Support the Luxembourg-based Compliance team of the AIFM (IQ EQ Fund management (Luxembourg) S.A.) in preparing “Know Your Relationship” (KYR) files for both onboarding of new relationships but also for the periodic review (or refresh) of the KYR documentation.

Tasks (what does the role do on a day-to-day basis)[1]

KYR officer will:

• Review and analyze the necessary KYR documents received to onboard new relationships clients and to perform the periodic refresh of the KYR files (based on a risk-based approach);
• Generate and manage reports on KYR files, including creating checklists to track document statuses for each relationship;
• Support implementation and maintenance of document collection procedures, including monitoring shared folders for updates;
• Conduct checks using screening tools like WorldCheck for name screening against financial sanctions lists, PEPs, and regulatory enforcement entities;
• Perform Adverse Media controls;
• Escalate significant AML/CFT deficiencies and issues identified to the Compliance team;
• Provide support to the Compliance department for any ad-hoc requests from various stakeholders (e.g. preparation of KYR files for control purposes, screening on prospects, etc);
• Have a high level of autonomy and support other Manilla team members with their questions

Key competencies for position and level

Getting things right and doing the right thing lie at the core of our AIFM team as they make sure we’re always consistent and comply with current financial regulations. While the role is focusing on AML and Compliance, you will need to be a master organizer, enjoy variety and a methodical planner. 

You’ll need to be thorough in all you do, using your own judgment to highlight any significant finds and escalate if rules and regulations are breached.

Attention to detail is a must to have.

Every day brings a new challenge so you’ll need to be a team player at heart, pro-active and with an eye for detail, as well as great organizational skills so you can prioritize your day-to-day and meet the deadlines. Building relationships across the business is a must have to succeed and be effective in this role. 

Our team are our second line of defense and ensure that we are compliant with applicable laws, corporate and service standards, company policies and procedures. With the support of your team and using your own judgement you will need to identify any risks or concerns and report them in a timely manner.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Proficient verbal and written English, other languages are an advantage
• Eager to learn and grow
• Ability to work in team: excellent interpersonal and communication skills towards management and staff
• Be well organized, with attention to detail and autonomous
• Drive, initiative and ownership
• Flexible working hours

Responsibilities (how we will measure success)

The successful incumbent will represent the first line of defense, with a focus on providing quality periodic review work on both clients and investors, supporting the Asia Pacific Team. The tasks will be completed in accordance with internal AML/CFT policies and procedures, as well as international and domestic AML/CFT regulations and guidelines. This role will be to support the Fund Administration and Corporate Services segments.

Tasks (what does the role do on a day-to-day basis)

Periodic Review

• Perform AML/KYC periodic reviews and drive remediation efforts on existing clients to ensure all gaps are closed and in accordance with applicable regulations.
• To support team members in conducting screening, review of due diligence documents including source of funds & wealth, and risk assessments within established timelines.
• To ensure KYC documents are up to date and properly recorded/refreshed.
• To provide independent recommendations to mitigate the identified risks across the existing client book where necessary, and/or be responsible for escalating the findings to the necessary stakeholders.
• To assist the wider cluster teams with managing client data and trackers to see through the completion of full client KYC lifecycles.
• To perform management reporting on key statistics and status updates in an efficient manner.
• To support wider department initiatives in terms of policy and system application.
• Be the point of contact for clients to collect due diligence documents in relation to periodic reviews and provide timely responses to the same.
• To act as a resource to the other departments and stakeholders where required.

Other

• Support the department as required within the confines of role.
• Undertake any additional reasonable duties as required the Firm.

  Key competencies for position and level

• Strong analytical skills with excellent attention to detail
• Organised and meticulous when handling large volumes of data and workstreams
• Results oriented and ability to multitask and manage high volumes of priorities in a fast-paced environment
• Resourceful with good verbal and written communication skills

•  

  Key behaviours we expect to see

  In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Taking Ownership
• Resilience
• Positivity
• Proactivity

PRIMARY RESPONSIBILITIES

• Provide technical guidance to all Certification Centres in the contribution to the achievement of Quality Goals and Performance Standards

• Provide higher level of decision with regards to technical issues of the PCA process including any discrepancy that may occur between certification centers and inspecting affiliates
• Provide the Sector, if required, with technical advice and guidance for further development of the Conformity Assessment Programs according to TFS business strategy

REPORTING LINE

• Global Standardization and Operations Manager

SPECIFIC RESPONSIBILITIES

• Updates himself / herself with the recent developments in the area of international rules, regulations, policies and practices pertaining to Conformity Assessment.
• Develops new policies, rules, instructions for existing and new PCA contracts
• Issues technical guidelines and policies to ensure continuous and consistent adherence to TFS Business Rules, Country Instructions and other technical requirements for inspection body (ISO/IEC 17020) and product certification body (ISO/IEC 17065).
• Provides direction and coaching to the Certification Centre (CC) Leaders in the areas of

-      Technical Direction

-      Policy Clarification

• Advises Certification Centres contract teams on complex and highly technical cases.
• Facilitates CC Management Team meeting, as required, in addressing clarifications, issues, concerns and provide updates on policy aspects.
• Recommends the appropriate resource requirements of CCs and ensure appropriate candidates are selected.
• Reports to Management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to his/her knowledge.
• Perform other tasks to achieve operations efficiency, as maybe required by Management.
• Assist in the maintenance of the Quality Management System
• Act as Technical Manager for the Certification Centres as per ISO/IEC 17020 and ISO/IEC 17065 requirements.
  • Trade Facilitation through appropriately attuned technical policies for all PCA contract teams following Conformity Assessment Instructions, TFS Business Rules and all other related references.
  • Compliance to Company Policies, Rules and Regulations
• • Monitor results and take corrective actions
• • To ensure strategic planning of goals of the Department.
  • Proposes and implement approved Annual Strategic Project Plans that contributes to the Over-all SGS TFS Objective/s.
  • To provide PCA-related technical support as required by Management.
  • To ensure compliance of Certification Centre to relevant standards e.g. ISO/IEC 17020, ISO/IEC 17065, etc.

Supported by a comprehensive onboarding and training process, you will work as part of a team providing service and support to our customers all over Australia, as well as your colleagues (in Australia and the Philippines).

As a Sales Executive you will be responsible for:

• Generating sales via phone, sms and email while providing an excellent level of service
• Establish rapport with potential clients and identify their needs and pitch them the appropriate conveyancing service
• Manage and maintain a pipeline of leads and opportunities
• Taking accountability for issue resolution and escalating problems where needed
• Achieving individual KPI targets 
• Maintaining a strong communication performance culture amongst the team and ensuring team targets are achieved
• Demonstrating you live and breathe our values and behaviors
• Continuously looking for ways to improve the customer experience

The Labor Relations (External Services Officer) is responsible for the effective management and implementation of subcontracting to ensure the compliance of subcontractors in accordance with the Government Regulatory and Company’s business requirement.

1. Guide the department in planning the work to be subcontracted that is aligned with the goals of the projects as well as identification of qualified subcontractors. 
2. Recommend improvements, implements and monitors subcontracting process and procedures. 
3. Recommend, proposes improvement on subcontracting procedure in the system. 
4. Support in the execution of  subcontracting signed agreements.  Ensures all the requirements are submitted and complied. 
5. Consolidates and ensures subcontractor’s concern and/or incidents not limited to operational issues are resolved swiftly and recommend resolution. 
6. Facilitates approval of additional subcon plantilla, consolidates and updates on the plantilla registry. 
7. Ensures that subcontractors are informed and updated on the requirements of concerned departments. 
8. Ensures and monitors compliance of the service provider to applicable wage orders. 9. Ensures accurate and timely reporting of HC and Subcontractors business Compliance 
9. Conducts and ensures requirements on performance evaluation to all contractors are being taken religiously 
10. Conducts regular meetings with subcontractors to keep track of performance. 12. Prepares budget for any related subcon expenses. 
11. Understands legal requirements at execution level related to management of Subcontractor, reducing legal risks and ensuring regulatory compliance. 
12. Coordinates with HR and Legal on legal compliance. 
13. Performs other tasks as may be directed by immediate superior

Ensures that the company adheres to data protection laws and best practices, safeguarding the privacy of personal information. Serve as the focal point for data protection strategies and are responsible for navigating the complex landscape of legal requirements related to personal data

Key Responsibilities:

Executive Assistant Duties:

1. Administrative and Operational Support:
   • Manage the executive’s calendar, organize meetings, and prioritize commitments.
   • Prepare and manage reports, presentations, and documentation for internal and client-facing reviews.
   • Handle executive correspondence, ensuring timely communication with internal teams and global stakeholders.
2. Travel and Expense Management:
   • Coordinate complex travel arrangements (local and international) as needed.
   • Prepare and submit expense reports in compliance with company policies.
3. Leadership Team Support:
   • Organize leadership meetings, prepare agendas, and document action items.
   • Plan and support internal events such as team town halls or operational reviews.

PMO Responsibilities:

1. Project Management Support:
   • Assist in planning, monitoring, and tracking strategic projects across operations, HR, and client accounts.
   • Provide updates, risk assessments, and mitigation strategies to leadership.
   • Support the implementation of continuous improvement initiatives aligned with client SLAs and KPIs.
2. Reporting and Documentation:
   • Maintain accurate and up-to-date project documentation, including charters, risk logs, and project roadmaps.
   • Prepare weekly or monthly dashboards for executive and client reporting.
3. Stakeholder Engagement:
   • Coordinate with internal teams, clients, and cross-functional departments to ensure alignment on project goals.
   • Organize and facilitate regular updates with project stakeholders.
4. Process and Workflow Optimization:
   • Support initiatives to enhance efficiency across operations, client servicing, and back-office processes.

Reporting Line

• Senior LMS Engagement Manager

Primary Responsibilities    

• Works with the global training team and business IT team in rolling out global training products across the affiliates
• Assists with the ad-hoc projects from the business IT team
• Collaborates with other teams including external vendors to ensure quick resolution of the user problems
• Provides end to end solution for cases raised by the affiliates
• Provides knowledge and expertise (Subject Matter Expert) about the process and functionality of the business application.
• Trains and gives support to end users of the business application
• Conducts incident evaluation, replication of issue, gather essential information and include checking and trouble-shooting steps when escalating to other teams.
• Prepares weekly and/or monthly reports to Management and/or Stakeholders on summary of application activities, highlights and statistics

Specific Responsibilities   

• Performs the tasks in rolling out global training product in the business application
• Recommends solutions in implementing training products and ad-hoc projects
• Review of ticket life cycle, follow up to end-users or technical team whenever necessary
• Monitoring and tracking of cases for appropriate escalation and follow-up and update end-users
• Keep track of known solutions, establish and develop application knowledge database and use findings to reply to end-users
• Keep track of business operations documentations to ensure clear identification of business issues
• Provides assistance to team member’s questions and problems, and reviews team member’s work for quality and guideline compliance
• Documents resolutions, create work instructions and identify feature improvement on the application or on the process to improve customer satisfaction
• Participates on business application’s meetings and trainings

As a minimum, we expect candidates to meet the following requirements:

• Bachelor's degree or equivalent work experience preferred
• 1–2 years' experience in an administrative role in any industry
• candidates with BPO experience is an advantage
• A high level of spoken and written business English: the ability to use the language fluently and accurately on all levels and as normally pertinent to professional needs; the ability to understand and participate in any conversation within the range of one's own personal and professional experience with a high degree of fluency and precision of vocabulary
• Excellent time management skills: knows how to prioritize work and able to multi-task to get things done in an efficient manner
• Can handle research, preparation of presentations, data entry, maintenance and monitoring of memberships, online accounts, and bills payable.
• Proficiency in MS Office and web-based applications
• Has high attention to detail
• A strong sense of customer service and enjoys anticipating the needs of others
• With strong analytical skills and is able to understand information immediately
• Ability to work efficiently, think clearly, and solve tasks accurately under pressure
• Pro-active and resourceful self-starter
• Desire and ability to work in a fast-paced technology environment
• With a quiet place at home away from any disturbance, a laptop, a smartphone, and a fully running Wi-Fi connection of 10mbps or higher
• Priority will be given to those who can start immediately with updated NBI and can present a Fit to Work clearance.

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Two weeks of paid training.
• Paid time off.
• HMO Package for the employee and two dependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.

This is a Business Development role in a team of experienced professionals developing, delivering and winning high impact opportunities for Visa. The role is responsible for growing the acceptance and usage of Cybersource in Philippines, targeting net new merchants, acquirers and payment service providers as well as other companies accepting or facilitating payments to add them to our growing client portfolio. The role also requires close collaboration with other Visa teams to offer Visa acceptance solutions for checkout, processing, analytics, fraud, security and other digital solutions.

We are looking for a highly motivated individual whose responsibilities require a combination of sales skills, strategic thinking, persistence, and the ability to build strong client relationships. The successful individual is proactive, results-driven, and has excellent communication and negotiation skills. He/she will play a crucial role in driving the company’s revenue growth by acquiring new clients and expanding the company’s market presence.

What a Senior Manager, Acceptance Sales Executive does at Visa

• Identify prospects, drive pipeline development, manage the sales process, close new business and successful go-live, generating revenue from deals
• Effectively lead revenue generation while meeting strategic business objectives
• Design and execute strategic sales plans and campaigns
• Collaborate with hub team to identify, qualify and progress sales with prospects or cross-sell of other Visa acceptance solutions to new / existing Cybersource clients
• Meet or exceed challenging sales goals
• Actively contribute to the evolving business and product strategy
• Aid in the completion and presentation of RFPs and RFIs
• Work closely with our Product Management team to maintain technical and functional knowledge of existing and new products

Why this is important to Visa

Diversifying our revenue streams and capturing new payment flows is a key pillar of Visa’s growth strategy and will be critical to our continued success. CyberSource is a top global priority to support this growth and will be a key driving factor in achieving our goals. As a senior member of the Business Development function, you will play an integral role in identifying and bringing new clients into the Visa ecosystem through providing market leading, innovative, digital payment solutions. This individual contributor role is a critical and frontline role in helping Visa grow and continue to be the no. 1 payments technology company in the world.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office at least three days a week.