Responsibilities

• Understand applicable Acts, Regulations, Notices, Circulars, and Guidelines to address client’s queries
• Tracking of work items and monthly calls
• Drafting of compliance checklists and reports
• Drafting of meeting minutes
• Maintenance of compliance registers
• Drafting of onboarding pack
• Drafting and review of compliance documents
• Assist with routine and ad-hoc administrative tasks

Skills Set

• Highly discreet, organized, and meticulous
• Professional conduct and handle sensitive information with the utmost confidentiality
• Neat, and tidy
• Team player

As part of our Depositary Services team who are responsible for our Private Equity and Real Estate Fund clients; you'll build strong customer relationships with existing and new clients, external providers to gain an insight into their needs and ensure we deliver customer-centric solutions. 

Drawing on your existing experience you will be responsible for safeguarding and verifying the ownership of their assets and monitor the performance of cash flow activities, to include the oversight checks and control of valuations.

Compliance and regulations has never been more complex; you’ll need to ensure we comply with the AIFMD requirements and keep up to date with legislation, professional standards and regulatory changes affecting the Luxembourg domiciled funds, safeguarding us from potential risks.

You’ll need to be thorough in all you do, using your own judgment to highlight and report complaints, operational risks, suspicions in accordance with our local procedures. 

Together we find solutions and make things happen but to do this we want you to contribute; looking for ways to help us get better at what we do in the most efficient and effective way.

Knowing how to build effective relationships with your immediate colleagues and other team members within the wider business. Having open dialogue, working collaboratively and instilling trust, through honesty integrity and sincerity will be an essential requirement for this role.  

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Customer Experience Officer works as part of the broader Customer Experience Team tasked with providing best in class service to our clients. The role involves providing Admin Support to both clients and AMT, which can include: investigating issues impacting clients, resolving client queries in a timely and accurate manner, CRM data entry, missed content investigations and content requests, and resolving Isentia Platform issues for clients.

Main Duties & Responsibilities:

1. Deliver customer service and support to Isentia clients

• Provide excellent, prioritised customer service.
• Deliver consistent, high-quality service to clients by performing tasks as requested
• with a high level of accuracy, including processing of irrelevant and missed content.
• Timely resolution of client issues.

2. Provide administrative support primarily to sales and account management teams

• Proactively develop and improve processes to service clients.
• Assist in client retention activities; help conduct regular brief reviews.
• Identify issues and implement solutions to ensure a more accurate service for the
• client.
• Provision of a professional and efficient administration service to the account
• management team.
• Proactively develop and improve service to the account management team.
• Proactive in identifying areas where procedures / administration tasks could be
• improved.

3. Report and record data in Isentia systems including Salesforce CRM, Pulsar

• Platform, Brief Admin and DaaS Management App
• Enter data in Salesforce CRM as per activity and client feedback for client
• intelligence.
• Maintain client briefs and delivery sets in Brief Admin and DaaS Management App,
• ensuring accuracy
• Maintain accurate data on client issues, particularly miss and return investigations.

• Minimum 1 year Customer Service experience
• Tertiary Qualification
• Excellent written and verbal communication skills
• Highly proficient in English Language
• Technically proficient in a range of office applications, Salesforce experience is desirable.

• Provide first-line support for network-related issues and escalate more complex issues to higher-level engineers.
• Assist in the installation, configuration, and maintenance of network hardware and software, including routers, switches, and firewalls.
• Monitor and troubleshoot network performance, including connection issues, bandwidth usage, and security vulnerabilities.
• Perform basic configuration tasks, such as setting up IP addresses, subnets, and VLANs.
• Maintain network documentation, including network diagrams, IP address lists, and configuration logs.
• Assist in testing and deploying new network solutions, hardware, and software.
• Respond to and resolve network service requests in a timely and efficient manner.
• Assist with network monitoring using tools to ensure performance and reliability.
• Provide end-user support for network connectivity issues and assist with basic troubleshooting.
• Perform software/firmware updates on network devices under the guidance of senior engineers.
• Follow standard operating procedures for network security, including VPN setup and password management.

• Bachelor's degree in computer science or engineering or any IT related courses
• Minimum 1 to 2 years of experience with Network and Security
• Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities. 
• Has professional experience with Linux
• Ability to resolve technical problems and innovate more efficient use of IT resources. 
• Knowledge of AS400 is preferred. 
• With CCNA certification is a plus
• Can work a hybrid setup at Makati

We are looking for a passionate associate to join the innovation team at NielsenIQ as Project Management Executive. We are looking for an associate who has an interest in pursuing a career in the market research industry, is interested in innovation and work in a fun and energetic team. The role as a Project Management Executive will support our accelerated business growth in the APAC Region and will be situated in our Manila, Philippines office.  

At NielsenIQ, we put our clients at the center of what we do, we work hard, and everyone contributes to a team environment of learning and fun. As a Project Management Executive, you will be supporting study and questionnaire set up and working closely with other internal teams to ensure smooth and quality project execution from survey programming through the delivery of data. 

• Responsible for coordinating projects and executing standard research studies. 
• Accurately transferring client confirmed inputs into internal questionnaire authoring platforms ready for programming team’s use.  
• Complete quality checks on research materials including questionnaire and survey links to ensure they are error-free when sent to respondents. 
• Manage & update documents and materials across platforms 
• Liaise with other client success team members, programming and vendors to ensure the progress of the project is well communicated and monitored to minimize disruption of delays 
• Manage the sampling and quota requirements on the survey/router platform 
• Adhere to strict timelines and proactively anticipate, troubleshoot, overcome and/or escalate  

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

Join our growing team of Executive Assistants!

At Assistant Launch, we’re all about changing how people see the Executive Assistant role. Our goal is to help business leaders worldwide grow and innovate, side by side. When you join us, you’re not just another employee – you’re a key part of the team, building your career and making a real impact every step of the way.

What we're looking for:

Are you the rockstar Executive Assistant we’ve been searching for? We’re looking for someone who’s proactive, detail-obsessed, and ready to keep our executives running like a well-oiled machine. If you’re all about integrity, lightning-fast responses, and staying one step ahead, this role is calling your name! Bring your tech-savvy superpowers, top-notch organization skills, and professional flair, and let’s make magic happen together.

Why Work with Us?

• Growth Opportunities: We prioritize the development of our Executive Assistants through ongoing training and career advancement opportunities.
• Collaborative Culture: We celebrate unique skills and contributions, fostering a supportive team environment.
• Continuous Learning: Our leadership is focused on your growth, providing resources and support to enhance your skillset.

Your Key Responsibilities:

• Calendar Management: Efficiently manage and coordinate schedules, appointments, and meetings.
• Travel Logistics: Plan and arrange travel plans and accommodations for executives.
• Communication: Ensure timely communication and documentation.
• Time Management: Strategically prioritize the executive's tasks and help optimize their time.
• Understanding Goals: Align with the executive's objectives to promote an effective working relationship.
• Administrative Tasks: Support with communications, presentations, reports, and social media management.
• Research Support: Conduct necessary research as required by the executive.
• Personalized Assistance: Cater to individual preferences and requirements of the executive.

• Minimum 2 years of experience as a Virtual Executive Assistant to executive management.
• Excellent communication and presentation skills.
• Tech-savvy with proficiency in CRM, project management tools, and MS Office.
• Proven track record of high performance and a growth mindset.
• Strong emotional intelligence and interpersonal skills.
• Self-starter with a proactive approach to goal setting and achievement.
• Exceptional organizational, prioritization, and multitasking abilities.
• Ability to think creatively and solve problems effectively.
• Detail-oriented and methodical in work approach.
• Flexibility to work night or graveyard shifts as required.

• Remote work setup
• Consistent weekly payout
• Learning and development opportunities
• Comprehensive HMO
• Performance-based incentives and salary appraisal
• Stability and a supportive community

Ready to take your career to the next level? We’re all about growth, innovation, and working together to create amazing results. This is your chance to shine, unlock your potential, and make a real impact—all from the comfort of your home. Don’t wait—apply now and let your Executive Assistant career take off!

About First Circle

Founded in 2016, First Circle provides innovative SME financing solutions and is at the forefront of building smart banking systems for businesses in the Philippines. As a trusted partner of the Philippine government and the Department of Trade and Industry (DTI), we are pioneers in providing data to the Credit Information Corporation (CIC) and the first FinTech company licensed by the Securities and Exchange Commission (SEC) in the Philippines. Our leadership team, with backgrounds from Morgan Stanley and Bridgewater Associates, is dedicated to transforming the financial services landscape in the region.

The Compliance Officer will play a vital role in ensuring that First Circle operates in full compliance with regulatory requirements while fostering a strong culture of accountability and integrity. Reporting to the General Counsel, the Compliance Officer will oversee compliance frameworks, ensure adherence to legal and regulatory mandates, and drive initiatives related to regulatory reporting, AML compliance, and data privacy.

Key Responsibilities

Regulatory Compliance:

• Collaborate with the General Counsel to monitor, assess, and ensure compliance with all applicable laws, regulations, and reportorial requirements.
• Liaise with regulatory bodies, including but not limited to the Securities and Exchange Commission (SEC), the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other relevant government entities.
• Develop, implement, and maintain compliance policies, procedures, and internal controls.
• Ensure timely and accurate submission of all regulatory compliance reports to relevant authorities and external partners.

SEC Compliance:

• Oversee compliance with all SEC regulatory and reportorial requirements applicable to financing companies.
• Serve as the primary point of contact for SEC-related matters, audits, and inquiries.

AML Compliance:

• Develop, document, and update the company’s Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) policies and procedures to align with relevant laws and regulations.
• Ensure ongoing compliance with AML/CTF requirements, including risk assessments and reporting.
• Provide AML training to employees to ensure awareness and adherence to policies.

Data Privacy Compliance:

• Collaborate with the Data Protection Officer (DPO) to implement and manage the company’s Data Protection and Privacy Program.
• Assist in developing and maintaining data privacy policies and procedures.
• Monitor operational compliance with data privacy laws and investigate potential incidents or breaches

Experience:

2-4 years of experience in compliance, risk management, or a related field, ideally within the fintech or financial services industry.

Knowledge and Skills:

• Strong understanding of regulatory requirements and frameworks, including SEC, AML, and data privacy laws.
• Proven ability to navigate complex compliance landscapes while supporting business agility.
• Exceptional problem-solving and critical-thinking skills with a proactive, self-starter approach.
• Outstanding communication skills to collaborate across teams and engage with external stakeholders.
• Strong organizational and multitasking abilities, with a commitment to accuracy and detail.
• Collaborative mindset, capable of working closely with legal, operations, and business teams.

• Hybrid work set-up: 1-2 days per week in our BGC office; remote the rest of the time.
• Additional perks & benefits including HMO coverage from day one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more
• Join a team with a deeply collaborative culture - expect support, feedback and friendship.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

Guarantee customer satisfaction through the implementation of a modern and agile customer service, aligned to expectations and fulfilling the responsibilities agreed for the position.

Service Management

• Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with the client.
• Support the generation of thought leadership materials.
• Support account executives building materials to new conversations with prospect clients

Efficiency / standardization / transformation

• Make use of the CX platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients.

Governance

• Ensure implementation of CSO 2.0 tool to standardize and document how requests are made by customers.
• Control over internal work times (time tracker).
• Mapping of all deliverables committed to with the customer
• Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool)
• Fulfillment of the service model agreed with the client (service mix).

ROI

• In small clients will (less tiered D or Bronze) be the point of direct contact with the client, and to escalate issues that go then to the AD (the ideal scenario is to have a consultant but does not give the quantity)

Self-development

• Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy).
• Incorporation of the service code and golden rules in the day-to-day business.
• Career Path auto management.

Promote self service to customers

• Promote the use and application of CX (data pull, reporting, business issues that can be solved by guided analytics)
• Promote the use of CSO for quality issues, special customer requirements and information available in knowledge NielsenIQ
• Plan trainings with clients to ensure the above-mentioned points.

Ensures that the company adheres to data protection laws and best practices, safeguarding the privacy of personal information. Serve as the focal point for data protection strategies and are responsible for navigating the complex landscape of legal requirements related to personal data

• Provide first-line support for network-related issues and escalate more complex issues to higher-level engineers.
• Assist in the installation, configuration, and maintenance of network hardware and software, including routers, switches, and firewalls.
• Monitor and troubleshoot network performance, including connection issues, bandwidth usage, and security vulnerabilities.
• Perform basic configuration tasks, such as setting up IP addresses, subnets, and VLANs.
• Maintain network documentation, including network diagrams, IP address lists, and configuration logs.
• Assist in testing and deploying new network solutions, hardware, and software.
• Respond to and resolve network service requests in a timely and efficient manner.
• Assist with network monitoring using tools to ensure performance and reliability.
• Provide end-user support for network connectivity issues and assist with basic troubleshooting.
• Perform software/firmware updates on network devices under the guidance of senior engineers.
• Follow standard operating procedures for network security, including VPN setup and password management.

• Bachelor's degree in computer science or engineering or any IT related courses
• Minimum 1 to 2 years of experience with Network and Security
• Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities. 
• Ability to resolve technical problems and innovate more efficient use of IT resources. 
• Knowledge of AS400 is preferred. 
• With CCNA certification is a plus
• Can work a hybrid setup at Makati

Garrets International-Manila is looking for a Sales Support Officer is to assist the GMP Account Manager team and contribute to the efficiency and effectiveness of the sales process. This role plays a crucial part in helping a company achieve its sales goals and deliver excellent customer service. Below JD list the key responsibilities and purposes of a Sales Support Officer. Handling of various administrative tasks, such as data entry, order processing, and maintaining sales records. This ensures that sales processes are well-organized and documented.
 

What you'll be doing:

• Code Cracking of RFQ’s from Account Manager
• Updating of prices in PO/RFQ’s - called “GMP Update”
• Direct PO creations
• Chase for vendor Invoice
• Follow up on GMP POs older than 30 days
• Post Sales activities – supply schedules – updated delivery dates in AX.
• Solving of Hold Codes
• Adhoc task
• (Weekly Performance Reporting)
• (Mailbox sorting for GMP operations)

What we're looking for:

• Advanced data entry skills
• Attention to detail and quality output
• Comfortable with math, calculation and UOM conversion
• Knowledgeable in Microsoft Office such as Microsoft Excel , Word and Power point
• Good listening and communication skills

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work Setup: On-site

Job Description

Responsibilities (how we will measure success)

• Support the Luxembourg-based RC (‘responsable du contrôle du respect des obligations’) and the Know Your Asset (‘KYA’) teams in carrying out their daily responsibilities concerning AML/KYC compliance for both external and internal parties.

Tasks (what does the role do on a day-to-day basis)

AML & Compliance officer will:

• Review and analyze the necessary KYC/KYA documents received to onboard new clients and conduct asset KYA analysis for the Asset DD service;
• Generate and manage reports on AML/KYC data for both investments and clients, including creating checklists to track document statuses for each investment;
• Assist the Luxembourg team in creating various AML/CFT and KYA reports such as the RC annual report, agreements, quarterly RC report, AED/CSSF forms, and more.
• Support implementation and maintenance of document collection procedures, including monitoring shared folders for updates;
• Conduct checks using screening tools like WorldCheck for name screening against financial sanctions lists, PEPs, and regulatory enforcement entities;
• Perform Adverse Media controls;
• Escalate significant AML/CFT deficiencies and issues to Senior management of the RC/KYA team;
• Provide support to the RC and KYA teams for any ad-hoc requests from various stakeholders;

Key competencies for position and level

Getting things right and doing the right thing lie at the core of our AIFM team as they make sure we’re always consistent and comply with current financial regulations. While the role is focusing on AML and Compliance, you will need to be a master organizer, enjoy variety and a methodical planner. 

You’ll need to be thorough in all you do, using your own judgment to highlight any significant finds and escalate if rules and regulations are breached. Attention to detail is a must to have.

Every day brings a new challenge so you’ll need to be a team player at heart, pro-active and with an eye for detail, as well as great organizational skills so you can prioritize your day-to-day and meet the deadlines. Building relationships across the business is a must have to succeed and be effective in this role. 

Our team are our second line of defense and ensure that we are compliant with applicable laws, corporate and service standards, company policies and procedures. With the support of your team and using your own judgement you will need to identify any risks or concerns and report them in a timely manner.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Proficient verbal and written English, other languages are an advantage
• Eager to learn and grow
• Ability to work in team: excellent interpersonal and communication skills towards management and staff
• Be well organized, with attention to detail and autonomous
• Drive, initiative and ownership
• Flexible working hours

You will build strong customer relationships with existing and new clients, gaining insight into their needs and delivering customer-centric solutions.  

Drawing on your existing experience you will be responsible for the AML/KYC preparation, analysis and set-up of the investors’ files eg. Individual, Company, Trust, Foundation, Regulated entity.

Following our policies and procedures is a must; meeting our regulatory obligations is essential but there will be times when you need to use your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.

Balancing your day with different priorities and working closely with your colleagues to on-board our new clients is essential. Uou will follow-up of the KYC files with the relevant parties when needed such as Auditor, AIFM, Depositary, Compliance, Management. You will do AML screening, filing and scanning of the KYC documentation as well as receive, investigate and answer emails/ queries from internal and external parties in a timely manner.

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Responsibilities (how we will measure success)

• Support the Luxembourg-based Compliance team of the AIFM (IQ EQ Fund management (Luxembourg) S.A.) in preparing “Know Your Relationship” (KYR) files for both onboarding of new relationships but also for the periodic review (or refresh) of the KYR documentation.

Tasks (what does the role do on a day-to-day basis)[1]

KYR officer will:

• Review and analyze the necessary KYR documents received to onboard new relationships clients and to perform the periodic refresh of the KYR files (based on a risk-based approach);
• Generate and manage reports on KYR files, including creating checklists to track document statuses for each relationship;
• Support implementation and maintenance of document collection procedures, including monitoring shared folders for updates;
• Conduct checks using screening tools like WorldCheck for name screening against financial sanctions lists, PEPs, and regulatory enforcement entities;
• Perform Adverse Media controls;
• Escalate significant AML/CFT deficiencies and issues identified to the Compliance team;
• Provide support to the Compliance department for any ad-hoc requests from various stakeholders (e.g. preparation of KYR files for control purposes, screening on prospects, etc);
• Have a high level of autonomy and support other Manilla team members with their questions

Key competencies for position and level

Getting things right and doing the right thing lie at the core of our AIFM team as they make sure we’re always consistent and comply with current financial regulations. While the role is focusing on AML and Compliance, you will need to be a master organizer, enjoy variety and a methodical planner. 

You’ll need to be thorough in all you do, using your own judgment to highlight any significant finds and escalate if rules and regulations are breached.

Attention to detail is a must to have.

Every day brings a new challenge so you’ll need to be a team player at heart, pro-active and with an eye for detail, as well as great organizational skills so you can prioritize your day-to-day and meet the deadlines. Building relationships across the business is a must have to succeed and be effective in this role. 

Our team are our second line of defense and ensure that we are compliant with applicable laws, corporate and service standards, company policies and procedures. With the support of your team and using your own judgement you will need to identify any risks or concerns and report them in a timely manner.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Proficient verbal and written English, other languages are an advantage
• Eager to learn and grow
• Ability to work in team: excellent interpersonal and communication skills towards management and staff
• Be well organized, with attention to detail and autonomous
• Drive, initiative and ownership
• Flexible working hours

Responsibilities (how we will measure success)

The successful incumbent will represent the first line of defense, with a focus on providing quality periodic review work on both clients and investors, supporting the Asia Pacific Team. The tasks will be completed in accordance with internal AML/CFT policies and procedures, as well as international and domestic AML/CFT regulations and guidelines. This role will be to support the Fund Administration and Corporate Services segments.

Tasks (what does the role do on a day-to-day basis)

Periodic Review

• Perform AML/KYC periodic reviews and drive remediation efforts on existing clients to ensure all gaps are closed and in accordance with applicable regulations.
• To support team members in conducting screening, review of due diligence documents including source of funds & wealth, and risk assessments within established timelines.
• To ensure KYC documents are up to date and properly recorded/refreshed.
• To provide independent recommendations to mitigate the identified risks across the existing client book where necessary, and/or be responsible for escalating the findings to the necessary stakeholders.
• To assist the wider cluster teams with managing client data and trackers to see through the completion of full client KYC lifecycles.
• To perform management reporting on key statistics and status updates in an efficient manner.
• To support wider department initiatives in terms of policy and system application.
• Be the point of contact for clients to collect due diligence documents in relation to periodic reviews and provide timely responses to the same.
• To act as a resource to the other departments and stakeholders where required.

Other

• Support the department as required within the confines of role.
• Undertake any additional reasonable duties as required the Firm.

  Key competencies for position and level

• Strong analytical skills with excellent attention to detail
• Organised and meticulous when handling large volumes of data and workstreams
• Results oriented and ability to multitask and manage high volumes of priorities in a fast-paced environment
• Resourceful with good verbal and written communication skills

•  

  Key behaviours we expect to see

  In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Taking Ownership
• Resilience
• Positivity
• Proactivity

As a minimum, we expect candidates to meet the following requirements:

• Bachelor's degree or equivalent work experience preferred
• 1–2 years' experience in an administrative role in any industry
• candidates with BPO experience is an advantage
• A high level of spoken and written business English: the ability to use the language fluently and accurately on all levels and as normally pertinent to professional needs; the ability to understand and participate in any conversation within the range of one's own personal and professional experience with a high degree of fluency and precision of vocabulary
• Excellent time management skills: knows how to prioritize work and able to multi-task to get things done in an efficient manner
• Can handle research, preparation of presentations, data entry, maintenance and monitoring of memberships, online accounts, and bills payable.
• Proficiency in MS Office and web-based applications
• Has high attention to detail
• A strong sense of customer service and enjoys anticipating the needs of others
• With strong analytical skills and is able to understand information immediately
• Ability to work efficiently, think clearly, and solve tasks accurately under pressure
• Pro-active and resourceful self-starter
• Desire and ability to work in a fast-paced technology environment
• With a quiet place at home away from any disturbance, a laptop, a smartphone, and a fully running Wi-Fi connection of 10mbps or higher
• Priority will be given to those who can start immediately with updated NBI and can present a Fit to Work clearance.

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Two weeks of paid training.
• Paid time off.
• HMO Package for the employee and two dependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.

The Executive Support Administrator directly supports the Director of Financial Operations, and the Sales & Bids team while assisting with other office administrative responsibilities, as needed. The Exec Support Administrator role will include providing support to our managers and employees, assisting in daily office needs, and managing general administrative activities. The Exec Support Administrator's responsibilities include coordinating travel and meeting arrangements, preparing PowerPoint presentations, and maintaining appropriate filing systems. The person in this role will possess excellent oral and written communication skills and be able to organize their work using tools, such as MS Office.  

Responsibilities:

• Provide routine administrative support such as diary management, including monitoring time-sensitive responses and/or deadlines that require follow-up 
• Global travel coordination including visa applications, flights, accommodation, and airport transfers 
• Coordinate and support offsite meetings including caterers, team dinners and team-building activities  
• Process expenses, and purchase orders and deal with accounting-related issues  
• Complete ad-hoc projects on an as-needed basis 
• Maintain annual leave roster for the Sales & Bids team  
• Develop strong relationships with the company’s Executive Assistants 
• Ad-hoc: Support the EMEA / APAC VP Executive Assistant as and when required  
• Other administrative duties, as assigned 

We’re looking for a Wise Philippines Compliance Officer to strengthen our compliance team. Based in Manila, Philippines. you will work with a growing team of multidisciplinary specialists globally (Product, Treasury, Expansion, Engineers) to help build world-class products in the Philippines. You’ll also manage and strengthen the teams’ relationships with regulators by being the regulator’s point of contact, keeping everybody informed and protecting our most valuable asset – our customers.

Your mission:

• Building and continuously improving the compliance program in line with our mission to be instant, convenient, transparent and eventually free.
• Maintain our regulatory licence for the Philippines: (i) regulatory reporting and filing, (ii) regulatory liaison and (iii) leading our audits.
• Build trust with our regulator: manage and coordinate meaningful reporting internally and externally, respond to information requests, and proactively communicate product changes and notifiable events. 
• Help Develop systems / processes to track and monitor our regulatory risk, compliance with regulatory requirements and internal policies.
• Work with teams within Wise to educate them about Philippines regulatory requirements, and empower teams to build risk based processes which are clearly documented. 
• Scrutinise and test compliance programs, including quality assurance, analyse findings and work with Operational teams to develop our risk based approach, provide constructive feedback and be responsible for resolutions, including addressing any audit findings.
• Adapt your focus on different compliance issues depending on growth plans and compliance needs.
• Work with global Product and Operational teams and travel to our operational offices.

This role will give you the opportunity to:

• Develop an in-depth knowledge of Wise’s business and get to know many teams across the company as you liaise with them to help them understand the regulatory framework and bring together the information that our regulators need.
• Working in the fast growing company, in the fastest growing region with a lot of new initiatives
• Exposure to multi-geographical projects and ability to scale up and manage/ support other regions

As an Executive Assistant/Office Assistant, you will provide high-level administrative support to the company's executive management and handle the overall office management. This role is crucial in ensuring the efficient operation of the local office and the overall smooth functioning of the business.

General Duties and Expectations:

• Stand as the primary point of contact for all employees regarding inquiries, communication, and coordination of activities within the company.
• Oversee the day-to-day operations of the office, including managing supplies, coordinating facilities maintenance, and ensuring a productive and efficient work environment.
• Set up physical and virtual meetings, and prepare the minutes of the meeting.
• Manage the executive’s calendar, including making appointments and prioritizing the most sensitive matters.
• Assist with emails and correspondences.
• Support management with various projects by coordinating tasks, tracking progress, and ensuring deadlines are met. Collaborate with team members and other departments as required.
• Organize and maintain files, records, and documents. Conduct research, compile data, and prepare reports or presentations as needed.
• Provide information for internal and external team communication – memos, emails, presentations, announcements.
• Cultivate positive working relationships with colleagues, clients, vendors, on behalf of the management. Represent the executive in a professional and courteous manner.
• Assist in employee travel logistical arrangements, including airfare, accommodations, meals, and incidentals. Process expense reports and reimbursements in accordance with company policies and procedures.
• Procure and manage office supplies, including stationery, equipment, and other necessary items. Coordinate with vendors and suppliers to ensure timely delivery and replenishment of stock.
• Maintain inventory of pantry items, including snacks, beverages, and kitchen supplies. Monitor usage patterns and reorder items as needed to ensure availability and freshness.
• Assist in the management of office budgets, tracking expenses, and ensuring that costs remain within budgetary constraints.
• Oversee event coordination for company events (e.g. selecting venues, arranging catering, and managing event logistics)
• Prepare food delivery arrangements for the office
• Perform minor accounting duties (e.g. expense reports and liquidation)
• Perform ad hoc tasks assigned by the management
• Provide personal assistance to the management

• Must be able to report onsite in Makati on Mondays to Fridays, 8:00 AM to 5:00 PM
• 3-4 Years’ Experience as an Executive Assistant or similar role, preferably supporting C-level executives or senior leadership.
• Must possess at least Bachelor's/College Degree in any field
• Must have excellent working knowledge of MS Office and Google Suite
• Must have excellent working knowledge of Canva and similar applications
• Must have excellent working knowledge of Slack, Zoom and Google Meet
• Must have excellent working knowledge of online shopping applications
• Must have excellent working knowledge of computer hardware (e.g. printers, scanners, telephone, cellphone)
• Excellent organizational and time management skills, with the ability to prioritize tasks and handle multiple responsibilities simultaneously.
• Strong written and verbal communication skills, with the ability to communicate effectively with employees at all levels.
• High level of discretion and confidentiality, with the ability to handle sensitive information with tact and professionalism.

• Company laptop provided
• 20 days paid leave
• Paid parental leave benefits
• Technology Allowance Reimbursement
• HMO and Retirement Plan upon regularization
• Night Differential Pay
• Free office lunch every Wednesday
• Quarterly Company Happy Hour
• Annual Pod Outings
• Performance Incentives and bonuses

I. Description

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Work Schedule: 40 hours per week, with core hours between 9 AM – 5 PM EST

Locations: Remote, open to candidates in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The company is an innovative provider of AI-driven business solutions, dedicated to helping organizations leverage AI as a repeatable advantage for industry success. With a focus on integrity, excellence, and a culture of continuous improvement, they foster an environment that values curiosity, collaboration, and the empowerment of talent to drive meaningful outcomes.

Role Overview:

The Executive Assistant role focuses on providing organizational, administrative, and project management support to the leadership team. The position involves helping with scheduling, communications, and various strategic initiatives to ensure effective coordination and smooth operations across different projects. The role is central to maintaining productivity, organization, and progress within the company.

Your Impact:

The Executive Assistant will play a key role in ensuring that the leadership team functions efficiently by managing day-to-day activities and maintaining smooth workflows. By organizing meetings, booking travel, managing communication, and assisting in strategic initiatives, this role directly contributes to the effectiveness of the leadership team and the seamless execution of company projects.

Key Responsibilities:

1. Administrative Coordination

• Organize meetings, including scheduling, sending reminders, and arranging catering when needed.
• Book travel arrangements for the team.
• Write, edit, and prepare communications, including emails, memos, and drafts.

2. Project Management

• Assist in managing strategic initiatives such as event preparation and knowledge management.
• Support leadership in preparation for speaking engagements and internal projects.

3.General Support

• Manage data entry tasks.
• Provide general organizational support to the leadership team as needed.
• Act as a key point of contact for various workstreams and initiatives.

Immediate Tasks Anticipated for the Candidate to Fully Own on Week 1:

• Manage the leadership team’s schedule and calendar, handling any conflicts or rescheduling with precision.
• Begin organizing internal and external meetings, ensuring agendas, meeting minutes, and follow-ups are in place.
• Coordinate travel logistics for upcoming events or business trips.
• Start managing communication channels and drafting responses to emails or inquiries.
• Familiarize themselves with Company’s tools and platforms, including Slack, G-suite, Salesforce, Notion, and Airtable.

Must-Have:

• Knowledge with AI Tools: AI tools such as ChatGPT to streamline workflows and enhance communication.
• Experience with Project Management Software: Experienced in organizing and tracking projects using tools like Airtable, Loom, and Miro for efficient task management.
• Presentation Platform Skills: Proficient in creating impactful presentations with platforms like Pitch to convey ideas effectively.
• Strong Organizational Skills: Highly organized, with a demonstrated ability to manage multiple tasks and workstreams effectively.
• Exceptional Interpersonal Skills: A collaborative team player with a strong passion for teamwork and fostering a cooperative work environment.
• Process Improvement Mindset: Proactively identifies and implements improvements to optimize processes beyond established protocols.
• Digital Tool Proficiency: Comfortable with a variety of digital tools, including Slack, G-Suite, Salesforce, Notion, and Calendly.

Nice-to-Have:

• Startup or Senior Leadership Experience: Background in fast-paced startup environments or experience working directly with senior leadership to drive impactful initiatives.

Compensation Package:

• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. 30 minute Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

Companies have increasingly been relying on market insights to make informed decisions and our role at NIQ has evolved into us being information scientists -predicting the ‘What's Next’ for our clients, in order for them to grow, stay relevant in the present, and for the future. Our behavioral researchers in NIQ’s Consumer Insights team tackle our clients’ issues by unlocking the why and the how, while our data researchers identify key clients' priorities quantitatively by applying data science techniques to the survey and other big data sources.

Responsibilities

• Maintaining and building an accurate, complete, up-to-date understanding of the market with insightful data and intelligence
• Accountable for analyses, charting, and performing quality checks for analytic reports
• Assisting in developing analytical solutions, consumer insight recommendations, and developing questionnaires aligned with client goals and needs
• Assisting in preparation of proposals and credential presentations
• Ensuring timely and quality deliverables and services to clients
• Providing administrative and operational support in research projects
• Collaborating with the various internal teams for research projects

A Little Bit About You

You will play an essential role in managing research projects from start to finish, supporting the Manager on research design, analysis, reporting through to presenting findings to clients. We will arm you with the best in market research skills and capabilities, through on the job coaching and structured training. You will also be given access to our full range of data and analytics solutions. Whilst we love surveys, we also have plenty of other data to quench your curiosity and wow your clients.

First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.

We have just started the search for Virtual Assistant in the Philippines who will work directly with the CEO of one of our US based partner MSPs in a dynamic and engaging role . Are you ready to support a visionary leader? You’ll play a crucial part in preparing for meetings, conducting research, and managing communication, all while contributing to a positive company culture. If you’re organized, detail-oriented, and excited about making an impact, we want to hear from you!

• We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career!
• We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome!
• We find and retain the best - best Project Engineers, best technical escalation, best team leads and managers, best team!
• We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!

Duties

• Performing meeting preparations for CEO - agenda, ensuring it's a useful meeting, researching/summarizing the last meeting, searching the social media  of meeting attendees for relevant information
• Assisting with Monday Strategy meeting prep, pulling numbers etc.
• Ensuring CEO has context on those he is communicating with
• Gifting - researching and finding "wow gifts" CEO
• Social media for CEO - LinkedIn responses
• Booking company travel/accommodation/hotels/parking etc.
• Calendar management
• Provide essential administrative support 

To succeed in this role, we don't expect you to have skills in all of these areas but a working knowledge will give you an advantage:

• Excellent spoken and written communication skills in English (Mandatory)
• Professional level of verbal and written communication skills
• At least 3 years of experience as an executive assistant or other relevant administrative support
• Well-organized, strong attention to details, and ability to multi-task 
• Experience working with CEO/top-level management
• Outstanding organizational and management skills
• Must possess our company values- passionate, honest+ forthright, endless improving, focused on exceptional service
• Adaptability, flexibility, and a willingness to learn.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Word, Excel, SharePoint, Outlook, and PowerPoint
• Experience with ConnectWise is a plus but not required
• Willing to work on a night shift
   

Office Address: 

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa 

Employee perks:

• ‘Endless Innovation’ is deeply embedded in our client's DNA - there will be an intensive training during onboarding, as well as ongoing close support by the Executive Coordinator
• Gift culture - our client's practice is using gifts strategically to strengthen relationships, build goodwill, and create connections. It focuses on thoughtful and meaningful gifting to enhance personal or professional bonds. 
• HMO from the first day of your employment
• Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
• 25 days paid days leave annually
• Employee Referral Program (Php 20,000)* 
• Social events, End of Financial Year and Christmas